Review of DSL EXTREMEMember review of |  about |
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The initial sign-up was painless- a quick call and I thought I was set up- oh how I was wrong.... Apparently, DSL Extreme hooked up DSL service to my old roommates line without checking the name on the line - when I called AT&T to get service switched to my name, AT&T refused because they say they can't switch bill liability with service on the line. I called DSL Extreme and they took 2 days to temporarily unhook service, AT&T took another 3 days to switch the name, and then DSL Extreme took another 2 days to hook up service. After getting the service going, it only took 2 days to break down- I went to bed one night with the service working - next morning nothing - call DSL extreme and magically 2 hours later it's working- same thing 2 days later, and again the day after that. Whenever I call DSL Extreme it's always the same story 'must be AT&T's fault'. I sympathize because my interactions with AT&T haven't always been positive, but at the same time, prior to getting DSL Extreme I had AT&T DSL on the same phone jack, using the same cable, the same router, etc with no interruption of service in 3 years. Frankly, if you're a 3rd party provider on AT&T's line and you have vendor issues- IT"S NOT MY PROBLEM. Blaming a 3rd party isn't acceptable. As I continue to work towards getting my issue solved, DSL Extreme has dispatched an AT&T truck to look at the line (with possible additional charges). I was excited to go with the 'little guy' and I love the fact that DSL Extreme has nice, knowledgeable folks in the US that answer the phone, but at this point I have serious misgivings about my decision. It's the 20th of the month and I have yet to get 3 straight days of uninterrupted service. My other roommate runs a small business out of our home, so we don't really have the option of flaky internet service. As a stopgap, I've had to use a 3G data card as an internet connection and incurred overage as a result. I'm aware of DSL Extreme's ugly cancellation fee, but at this time I'm seriously considering going for it and getting service that works. Followup comments:
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DSL EXTREME
(31)
(43)
San Francisco,San Francisco,CA
$32 per month (12 month contract)
about 20 days
AT&T
"Fast when it works"
"Goes down frequently"
"Avoid- why pay for service that doesn't work?"
