Review of AT&T YahooMember review of |  about |
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Everything was a breeze to set up. We received our DSL modem via UPS less than a week after we ordered service. The installer came out on Oct. 18th to install the DSL. I then hooked up the modem and installed the software.. I already had a router so no need to re-wire or anything. My speeds are as advertised. We have the pro 3 MB down and 512 up. I am getting used to the speed which is slower than what I had with Comcast. The service has been fairly reliable. There have been a few slowdowns. I had trouble accessing BBR for a couple of days. Those problems seem to be resolved. We have had problems with email. Getting my domain email to work has been such a headache. If AT&T had a friendlier email set up, I might be happier. I originally wrote the review in a time of frustration. Update: Thanks to a respondent to my review and help from the AT&T Southwest forum, I got my email problem resolved by creating a subaccount. It's nice to know that email accounts can be added.  Update 2/2/08 - I am still having outgoing email issues with my domain.  I am not a happy camper about this. I believe that I have the correct settings.Update 9/16/08 - Things are going well with AT&T. I've not had any problems in a long time. Update 10/19/09 - I've had some issues off and on. Back in May, we had an outage here. I called tech support. I was kept on the line for over an hour. I was on hold for 20 mins, and then on the phone trying to tell the tech that it was an AT&T issue and not an individual issue. I guess AT&T is slow to update their computers. Finally towards the end of the phone fiasco she got notice that there were indeed problems in our area. Well, I been telling her all along that the problem was with AT&T and not me! We had our landline out for four days in June. AT&T was slow to get out here and resolve it. The tech who came out replaced our phone line. THey were a day late coming out. For the last two days, we've had a loud buzzing noise coming from our phone when we pick it up. I do not want to call AT&T due to the fiasco I went thru with the DSL in May. If anyone has any idea on the issue, please let me know. Followup comments:
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AT&T Yahoo
(57)
Metro KC
$30 per month
about 21 days
AT&T
"Tech Support from BBR"
"Email, connection, phone tech support"
"An Alternative to Comcast"
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