Review of AtecOne
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dhays0 Review by dhays0
Posted: 9.3 years ago
member for 9.4 years, 9 visits, last login: 2.6 years ago


Castleton On Hudson,Rensselaer,NY
$59 per month (60 month contract)
"Good presales led to a long install that never happened."
"DSL throughput=0kps"
"Good ride, but no golden ring!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:

    I ordered DSL from AtecOne in May. After taking two days off work for Bell Atlantic and AtecOne installation, I still didn't get connected. Over the course of the next few weeks, I had a Bell Atlantic technician test my loop (home office to CO) and found that it was perfect.

    AtecOne offered plenty of excuses, from the pertinent to "I dunno", but in the end reported problems with ChoiceOne's DSLAM and that my "lines" would have to be re-provisioned. Still no DSL. After six weeks with plenty of excuses and no DSL, I pulled the plug.

    --
    Dennis Hays
    mailto:dhays@haysdesign.com

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ricklloyd Review by ricklloyd
Posted: 9.4 years ago
member for 9.4 years, 2 visits, last login: 9.4 years ago


Troy,Rensselaer,NY
$60 per month (month by month)
"Great sales/install coordination. Very knowledgeable service technicians."
"Mail/news servers not relayed to me. Have no documentation on service contract."
"I would recommend this service to others in the Albany area. 36-month contract is $40/month!!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Services:
Value for money:

    I recently signed up for DSL with AtecOne in Albany, NY. I got SDSL with
    bandwidth of 384K/384K. Installation was free (though as with all DSL
    providers, you must have appropriate interior wiring, which I did myself -
    they will subcontract this out for you if you want someone else to do it).
    Bell Atlantic installed the additional phone line, and the AtecOne service
    technician came in and set up the DSL in about 6-minutes including the
    modem and explanation of how to set up additional machines. It was
    completely painless and I applaud the service group and sales at AtecOne.

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