Review of VideotronAll reviews of |
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Mail server is OK. Connection speed on a modem-cable in the 1500's at worse and 3000' s at best. Advertised speed is 7500 Kbps. Most Videotron subscriber here reports a 7000 connection and more. Technical support OK... but customers service line is rather bad. Followup comments:
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OK- probably my last update you'll see from me. But the ironic twist to the end of this tale is something you'll find hilarious. A few months ago I decided to opt for the total videotron package by using their phone service too along with cable tv, internet -[and I'm now trying out theur pricey extreme plus service which they said I can downgrade anytime freely during my contract period] Naturally, having used Bell for so long for my phone service, I was hesitant as a creature of habit to rid this final connection with them. However, the friendly videotron rep. on the phone [ who talked like he knew his product and didn't sound like he was reading off a card ] went through in detail and lengthily how much I'd save by using their comparative phone services; it was a good amount less! So I went for it. The process on the phone was terrific and LOCAL -> no Bell India reps talking me through it. They told me how they'd take care of the switchover at their end before the phoneline 'fixer' showed up. He came on time and was all work and double checked his job before leaving. I was then a videotron phone subscriber. NO MORE BELL! I thought..... haha- the story continues. A week later I get phoned by a Bell representative -a nice local lady who asks me to switch back to Bell- because......... BELL WILL MATCH THE COST OF VIDEOTRON ! In other words, it was fine that I was being overcharged by Bell all the while until the competition moves in with a reasonable rate. Seeing as she was nice, I nicely told the rep she should go back to her Bell hierarchy with the reply that they should put the horse before the cart and give people fair rates from the start and not offer them AFTER they leave. So that was the end of Bell............. nope. A week later I get a nice 'card' from Bell asking if their cherished former customer won't reconsider coming back to Bell. That went into the paper recycle box very quickly. So that was the end of Bell's farcical history....... finally-----> nope. A week later I get my final bill from Bell. It noted my final bill amount was a 'credit' -not a 'credit due' -very cunning. That's nice , I thought. But how was I to get that credit---> Bell never made ANY mention of that process and apparently they were content to keep it. I called Bell and they told me they would send me the credited amount by check..... Thanks Bell - I had to find that out myself! So now for the grand finale........... Bell said the check would LIKELY get to me 6 weeks later!!! I just thought 'typical'. So after all this nonsense I've laid out in my updated reviews regarding Bell services as a comparison to videotron, guess what happens with my absolute final episode with Bell ! I RECEIVED THE CHECK FROM BELL NOT EVEN TWO WEEKS LATER. THEY PLEASANTLY SURPRISED ME IN THE VERY VERY END...LOL Life is peculiarly funny sometimes. ps. Videotron phone service is running smoothly - I took the leap and am glad. I don't know if you'll see anymore updates from me since all is going very well with my Videotron services - and now definitely no more Bell ever- their check is deposited -end of story. THE END  as in 'All's well that ends well'.---------------------------------------------------------------------------------- - UPDATE, January 20, 2009 I'm back. Still rocking along with Videotron. Connection Stability is my highest kudos in my current update - I think to date, maybe 3 interruptions in total-including 2 very short ones. Thankfully, the nightmares of constant connection disruptions as a past Bell sympatico 'sucker' are far-off fading memories. Its funny seeing bells promos to try and lure me back. I'm getting fed up with their high bloated-services phone bills too. One commenter below- AdisoR has an issue about my last update giving high marks to Videotron's service. He somehow equates caps on bandwidth as the sole standard for bad service or not giving a perfect service rating. Sorry AdisoR chum, but not all of us use huge amounts of bandwidth. I made reference to the point about caps, on behalf of those who DO use alot of bandwidth and that they should get a better deal. Otherwise, for me, the service is perfect -EXCEPT. I will deduct one point in the rating, because I think the download transfer speeds should be improved much better; even though just recently I admit, I made a very, very fast download of a big demo game. One recent thing I noticed which Videotron SHOULD clear up is their mailed invoice/bills. They do not properly specify the actual internet package customers use. Videotron has several of them and do list them specifically on their website, but on the bill, the packages are more generally termed -its therefore not initially clear what actual subset internet package the customer has until they go the website and see from their bill calculations which one they are using. I also hope Videotron tells their customer service to make sure they know about these subset packages and explain them specifically to customers. Right now they mention 2 packages, but there are subsets of them; I know this because in enquiring about a package with a phone rep, I rechecked their info at the videotron site to discover the package listings was a bit more complex. Another joke about Bell; over the holidays an elder friend of mine asked me about bell dial-up since they were in a remote location and could get nothing else at that time for internet services. She knew little about connecting for the first time. I advised her to tell the Bell reps she was to contact that she knew nothing about setting it up and to get the full information on the setup procedure. Bell subsequently told her she didn't need installation cds to set up the dialup connection. They said they only needed to give her phone instructions regarding id/log-in entries into the computer. Too bad the Bell reps didn't listen to the part about their new customer 'not knowing anything about setting up the internet'..... Did they tell my friend to FIRST make sure an actual phone line was connected to the computer. It's obvious of course to the non-elder generation a phone line is needed, but come on Bell- if someone needs /asks for a complete step by step, give it to them at a full slow pace- just like a manual would do so! ---------------------------------------------------------------------------------- ------------------------------ UPDATE; February 17, 2008 Me again... Someone -adi- replied to an earlier post of mine asking me why I rated videotron so high if I had an issue with the limit. Answer - my comment about caps on bandwidth was in suggesting videotron lower their prices accordingly with that switch in policy-which they did. I never complained about limits. I'm on the internet ALOT I download a fair bit - I'm very happy with my service. Responders need to read comments carefully before replying with altered feedback. Anyway, back to the present..... Since 6 months ago -me, personally -I've been in internet heaven with videotron internet services -the $100 I pay for cable and internet is more than fine with me.... my adsl headaches with Bell / tech support are like a fading bad memory now. The internet hums along with NO problems / no interruptions [oh maybe one 1 hour one several months ago ]. I can upload/download without fretting if my internet will break down like with Bell, I can play games without being disconnected, d/l are faster [and of course instant cnnection] - for a few dollars more per week than Bell, having videotron cable is more than worth it in my experience. Furthermore the very few times I called videotron tech support for enquiries/assistance with my cable tv I got very polite service.... I'm not sure what's going on in the other reviews where they have a string of bad experiences -if its bad luck with bad support or maybe something else is the issue in those communications.... I'm still smiling whenever I remember the chirpy Mr.NiceGuy videotron tech who set up my internet modem in a flash and was eager to be on time for his next appointment. If videotron management likes my tips again, I think they should aim to train their staff 100% more along these lines of positive attitude if others here are having bad times with rude support. Rude support should be always fired right away - resolving issues skillfully with the public should not be a neglected job obligation. So I still have 2 thumbs up for videotron, and for me I'm getting value for my dollar. I can't compare to similar services outside of Quebec, but I'm here and I'm very happy with an affordable RELIABLE service, and I know there are nightmare competitors that nearly everyone hates. ps videotron strategists-. that 20GB cap should be dumped; you're losing money in lost business..... at least double it... you'll gain customers, revenue..... be a pleasure to ALL customers-don't look stingy. ---------------------------------------------------------------------------------- -------------------------------------------- UPDATE; August 28th, 2007 I know you read these reviews videotron. I strongly suggest your head office big shots have a big meeting and work immediately on at least reducing the fee for the new 'maximum' extreme plan. Unlike the astute reviewers here, most of your customers likely will overlook that '30 day' notice/letter of policy change you send out, and you may end up having alot of very surprised and angry customers contacting you for an explaination-of course. At most you could/should charge $53.95. The new 'limit' plan is your achilles heel. The string of very positive reviews you have been getting is now sagging solely because of this issue. Please don't act like bell sympathetico; listen to your customers and deliver the fullest satisfaction you promised. We're all watching you now...... ---------------------------------------------------------------------------------- ----------------------------- UPDATE; August 21st, 2007 So today was the first hiccup in weeks since joining videotron; Internet going off for several very short spells - I start worrying as my Bell sympatheticOh nightmares flashback. I call videotron's general number ; Automated message informing me right away of technical work going on in my area and what time it should end- Very impressive I'm thinking. But I want to see if I can get more info- I phone technical support-I'm speaking to a real live/local person in minutes- I tell him what the issue is and in half a minute he lets me know what work videotron is doing in my area and the street -and the precise time it will be complete! Anyway it seems those disruptions are very minor in the meantime -if there are anymore today-looks like not. If Bell sympatheticOh had resolved an enquiry so easily and quickly I would've fainted. Well done videotron you passed another test. I hope you do something about your 'unlimited rates/policy'. You need to act fast to rectify that before you have alot of customers deserting you-as you can see in the latest reviews here. I'd hate to see you floundering around looking to get lost customers like Bell sympatheticOh. **************************************************************************8 Original FEEDBACK ENTRY - August 1st, 2007 ======================= So, 3 weeks ago after procastinating on leaving Bell Sympatioc/ aka SYMPATHETICO, with their continuously -predictably(sadly)- patchy service since the last time I wrote [SEE MY SYMPATICO REVIEW], Bell helped me make a final decision. What happened was a breakdown of sympatico for 3-4 hours CITY-wide-!!! I was on the phone to videotron for a switch to cable very shortly after. On the phone with a rep. from Bell India, to inquire about cancellation procedures, I was asked why I wished to cancel sympatico. Even after I mentioned there was a city-wide breakdown of services,. I was asked a couple of times if I wished to contact tech support!? The next week when I phoned to cancel sympatico the rep had a bizarre logic by trying to console me in the fact that ''it wasn't just me that had services disrupted-it was the whole city'..... I'm not sure how he figured that would make me decide to stay with sympatico? Anyway, for a few bucks more, AND researching the excellent Videotron reviews at this site I switched to videotron unlimited cable services. Except for a couple of minor hiccups with the initial videotron rep who was obviously new, the praises I read about videotron were utterly true in my case. The videotron tech came on time to install my system and I was shocked when he came through my door with a beaming smile. He worked blazingly fast and in the meantime we had a great conversation. He was done in 20 minutes and after a pleasant goodbye he flew off eager to get to his next appointment. Now that is service. Take note Bell! Even though the videotron guy said many Bell users are switching to videotron for the better pricing options, I HAD to switch because I needed a reliable service for uploading. With sympatico, it got to the point where I fretted everyday waiting for the inevitable sequence of service breakdowns that would send me into hysterics. Now with my cable services, its like breathing fresh air; although d/l and u/l speeds are generally reasonably better than sympatico dsl [when it worked], there's no substitute for feeling assured everyday now that it'd only be a fluke if services were disrupted while online. I made my switch and I'm pleased. If you're fed up with sympatico too, I urge you to switch so that Bell realises they need to deliver the goods instead of using their dopey beavers phoney advertising in claiming Bell internet is a paradise compared to the competition. Read reviews for yourself and compare. Signed, A very happy guy compared to when I wrote my first review. 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 . wait... 15MBPS? :O... and 100GB/month transfers which i could live with, but is kinda low for 15MBPS... oh shit... if i bundle it, it goes down to $45/month... wow!... I wish it was that easy to move back... I don't know why tf I moved out here in the first place. Right now, video tron is the best service since I sometimes need to work from home which I require having a stable internet solution and I can't screw around with "testing" other services. I'm getting $150 off an HD receiver and I have to put a $200 deposit down for the modem, but I don't mind since it's being put towards my bill as credit and I won't have to pay for internet for 3months because technically, its already paid for. No option to BUY the modem that I can see, to take the $5/mo rental off the price, which once again, I would be able to in Alberta, and would bring the price down, yet again, to $40/month. With the HD package and more channels than I'm going to be getting, a dedicated IP Phone service, NOT hooked up to the same internet that the computer is hooked up to, but having its OWN modem hooked up to the phone line so if your INTERNET service goes down, at least you still have PHONE service. Call anywhere in US and CANADA unlimited, all calling features and voicemail. All this comes up to the same price, or rather only a few dollars more, than what I'm about to be paying with video tron. A good note on all the bad stuff. Talking to customer service was a pleasant surprise, no Indian accent Not that I'm racist or discriminatory, but I prefer a company that supports its own country with jobs from a company that's in Canada, not like Bell where all OUR jobs should be in Canada are now being outsourced to India. There are LOTS of people in CANADA that need jobs too. Let INDIA support INDIANS. The reason I seriously hate this shit is because they try to tell you they are passing the savings on to ME... and YOU... but really its millions more in their own pockets. Since I have not used Video Trons services yet, I do not know about traffic shaping, which I really haven't looked for any information on yet and since I haven't paid for it yet, I can still change my mind after I do look for something. My main reason for switching is because I can get better service for $20 cheaper, BUT... I'm on a contract which I absolutely HATE. Wish I could find something better for a better price, but like I always say when I find something screwy about this province, "That's Quebec for ya". Followup comments:
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This is their High Speed service at 7.5mbps The speed is good ans always at 7.5mbps the instalation was great. she choosed Cable internet because they wanted TV service and was sick of Bell Canada. They are really expensive and since that I discovered solutionbetter from independant ISP but they keep videotron for the cable TV. The only problem we had from them is that they seem to never informe customer when a cheaper solution is available from them when we ask for. We had to go to their website to see that we could buy 30go more bandwitdh per month at 12$ instead of paying max overcharge of 50$. They never proposed this to us enven if we asked for a less expensive solution then paying 50$ more. Followup comments:
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Rogers didn't work in my area Followup comments:
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You NEVER get a correct answer for technical/customer service on first call. They also lie to you. They NEVER believe you. Once somebody (you have to wait for at home) shows up, then they find the real problem, and finally believe you. TV... Few English channels in HD. Buggy/obsolete hardware. Incorrect info in guide. Order and install process is painful at best, depending on what you are installing. Clueless over phone (activating or submitting a problem), when they show at home, they make you fell stupid. Followup comments:
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Je possède la télé classique, le téléphone et l'Internet Haute-vitesse extrême. Comme les clients le saient, la extrême haute-vitesse de vidéotron vient avec une ligne de 10Mbits en téléchargement et 950kbits en upload. Le tout courronné d'un bande-passante de 100Go par mois. L'installation a été faite par deux professionels. Le travail a été bien fait. Travail exemplaire. Le modem pour ma connection Internet m'a été prêté et est de marque Arris. Seulement, lors de l'abonnement, on m'a donné le choix de garder ou d'avoir un nouveau numéro de téléphone (ce qui rajoute 12 jours d'attente). Ce qui est bien. Mais, le point négatif c'est qu'il vous oblige à mettre 250$ sur votre carte de crédit (que vous devez payer évidemment) pour payer le dernier mois d'abonnement (dans le futut évidemment). En fait, c'est pour payer, en cachette, les frais d'installation. On aurait voulu le savoir plus tôt. En plus, ça peut empêcher de futur client de s'abonner. Surtout ceux qui n'ont pas beaucoup de revenus et qui ont de la difficulté à joindre les deux bouts. En suite, la bande-passante est limitée. Vraiment limitée. Un accès haute-vitesse de 7,5Mbit/s avec 30Go download/upload par mois... TRÈS LIMITÉ. En plus, c'est très dispendieux du Go supplémentaire : 7.50$! Jusqu'à concurrence de 50$ de plus par mois. C'est pour ça que j'ai opté pour l'haute-vitesse extrême pour la limite de bande passante beaucoup plus élevée : 100Go. Encore plus désolant : Haute-vitesse extrême Plus (20mbits/1mbit) n'a que 30Go combinés!!!!! Ridicule. Vraiment. Mais assez des points négatifs, il faut parler des points positifs. Tous le matériel emprunté et d'une excellente qualité. La main d'oeuvre à domicile est exemplaire. Et au téléphone, vous avez pas mal plus de chance d'avoir un Québécois de souche au bout de la ligne. C'est très positif car ça montre que l'entreprise montre de l'intérêt pour l'embauche dans la région. Ce personnel est compétent et compréhensible. La ligne Internet est très stable. Est-ce que j'ai dit qu'elle était très stable? Je pense pense avoir oublié d'avoir dit que la ligne Internet était très stable... Sérieusement, c'est leur plus grand point fort : la qualité des services offerts et leur durabilité ainsi que la vitesse. Vous obtenez ce que vous voulez contrairement aux compétiteurs qui, des fois, vous font acheter ce que vous ne pouvez pas obtenir techniquement. Le modem emprunté est très bon. Il possède une batterie interne qui permet d'avoir le téléphone en cas de panne de courant (si vous avez le service téléphonique à domicile). En conclusion, à part les frais d'abonnement et les limites ridicules de bandes passante, Vidéotron est LE choix à faire si le compétiteur vous enrage. Le personnel et les services donnés sont d'une qualité hors du commun. NOTES concernant mon tarif mensuel : 64.95 avec contrat 74.95 sans contrat :) Followup comments:
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Now its just one modem and VOILÀ! Speed is great and service is pretty fast. Followup comments:
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Videotron
(11)
(15)
(22)
Saint-Hubert,QC
$112 per month (12 month contract)
"fast, reliable"
"a bit pricey if you want more monthly usage"
about 1 days
"ISP is getting better but still a lot to be done !"
Ta "review"
Why such a good review ?
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20GB cap and you geive a value for money of 100% ???
