Review of Adelphia HSIAll reviews of |
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Install Co-ordination: Simple. Drive to the office, bring home the modem, plug it in. It worked. Connection reliability: So far so good. I'll give it a 4, maybe upgrade it as time goes by. Tech Support: I use FreeBSD, Mac, and Windows. There is no support for any Unix or Linux variant. No suprise there. Mac support is limited to setting the gui options. No help is available for tweaking anything else, which is a need. They do something, what I don't know, that makes the service flaky on Mac OSX. From the initial install, it worked flawlessly on my Win2K PC, but the Mac required several hours of tweaking tcp/udp settings from the command line. One major plus is that Tech Support appears to be based in the U.S. In addition, unless you have a land line or cell phone, don't bother to call. They will always make you unplug your router as the first step, so if you're using VOIP to call them, you're of course disconnected. Services: Neutral. I've had better, and I've had worse. One of my neighbors will fly into a rage at the mere mention of the company's name. This worries me a bit, but so far they haven't evoked such feelings in me. Value for money: Pricey! Still, I am saving money by using Vonage and Adelphia instead of using BellSouth DSL and their joke of a bundle. I know that in other parts of the country, similar services can be had for far less money, but here in rural Kentucky, our options are somewhat limited. ====update==== 02-25-06 I bought a Linksys BEFCMU10 modem, V4 and was intially told that they will not support it in any way shape or form. I was told that it causes problems on their network (like I believe that) because of bad learned MAC addresses. I was given the choice of either returning it to the store or leasing a modem from Adelphia. I was hung up on by support, and when I called back, the girl gave me all kinds of attitude. The third time was the charm though, as a deicated 1st level tech got the job done. A most unpleasant experience salvaged at the very last by a lowly level 1 tech who took her duries to her customers seriously. ====update==== 05-08-06 No more Windows. It was just too problematic and labour intensive. Installed Suse 10, and it worked perfectly as soon as installed. My Mac is still not getting speeds anywhere near asdvertised, but the Suse machine does well. I still wish I still had my BellSouth DSL, but saving money in these days of nearly $3.00/gallon gas prices is more important. ====update==== 07-07-06 Still about the same. Mac still slow, although I now have a spare NIC card I'll try installing to see if MacLeech was right about this. ====update==== 10-31-06 Speed problem fixed. No idea why or how, it just is. Same Mac computer, same nic card, same modem, same router, same OS. Followup comments:
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I have done speed tests using Adelphia.net’s own speed test and dslreports and I am getting at best 4M/412. I am paying for Premiere and am not even getting the basic speeds. Please note - To be fair I have yet to call tech support and resolve this. I plan to this week. My only real complaint is how Adelphia seems to tie your access to your NIC. I know that all I need to do is clone the MAC addy in a router and all is well but I got used to Embarq’s open nature. Followup comments:
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Download/upload speeds still rock solid. No issues. Just waiting for official migration to Comcast. Did cancel my DSL service, Green Mountain Access, which was perfect the last few months. ____________________________________________________________________- UPDATE AS OF 10/14/06: Download speeds have been fixed and my connection has been rock solid the past 5 days. I am averaging 4300/430 -- good speed at a good price! I will continue to monitor as the official Comcast transition looms. ___________________________________________________________________ UPDATE AS OF 9/25/06: I am now a 6 day customer. Slow speeds "habitually" appear weekdays from @ 3:30 PM - 1AM and on weekends beginning @ 9 AM. Speeds drop to 900k-1000. Outside of those hours, I maintain the preferred profile of 4300/430. I was getting the speed until a few moments ago. It is now after 9 AM and like clockwork, my speeds are beginning to drop and are hovering @ 2000. I know they will drop to 900k-1Mb as the hours progress: 9:30 AM (9/24/06): Download Speed: 1849 kbps (231.1 KB/sec transfer rate) Upload Speed: 434 kbps (54.3 KB/sec transfer rate) Noon (9/24/06) Download Speed: 787 kbps (98.4 KB/sec transfer rate) Upload Speed: 434 kbps (54.3 KB/sec transfer rate) 7PM (9/24/06) Download Speed: 968 kbps (121 KB/sec transfer rate) Upload Speed: 434 kbps (54.3 KB/sec transfer rate) 5:25 AM (9/25/06): Download Speed: 4305 kbps (538.1 KB/sec transfer rate) Upload Speed: 434 kbps (54.3 KB/sec transfer rate) 4:30 PM (9/25/06): Download Speed: 1891 kbps (236.4 KB/sec transfer rate) Upload Speed: 412 kbps (51.5 KB/sec transfer rate) 7:40 PM (9/25/06): Download Speed: 622 kbps (77.8 KB/sec transfer rate) Upload Speed: 434 kbps (54.3 KB/sec transfer rate) I shudder to think what I would reach had I paid more for the premium package. Comcast: please take note as you begin the transitions! We are counting on you to fix these old Adelphia shortcomings! ______________________________________________ UPDATE AS OF 9/22/06: Download speed drops considerably after 4PM thereabouts. Tech support came out and found nothing wrong but it was before 4PM and I knew speeds would be OK. Otherwise, speeds are above 4Mb after midnight and before 4PM. Will continue to monitor. Not good. It looks like we need Comcast to hurry up and change all the old Adelphia servers over and/or add nodes. ________________________________________________________ I am a new Adelphia Subscriber as of 9/19/06. Installation was performed as scheduled and took less than 2 hours. I had 5 rooms set up for cable TV which included one set with Digital TV and a premium channel (Silver Package). The Preferred High Speed Internet Service Package was also bundled (4Mb/512). 2 major reasons were the forces behind the decision to switch from DirecTV and Green Mountain Access DSL: price and guaranteed timely technological updates. Adelphia offered huge monetary incentives for me to switch and my savings are great over the next 16 months. Furthermore, with their acquisition by Comcast, I know my Internet Service will be upgraded routinely and frequently. With that being said, I am getting great HSI speeds (4+/- down and 423 up).Furthermore, I know an upgrade to 6MB or more is coming quite soon. Moreover, I can now watch Canadian Broadcasts, something which couldn't be done with DirectTV since they don't offer CBC or CTV. Will keep monitoring this moving forward. Followup comments:
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Update: 01/11/07 - No longer a customer. Dropped Comcast when I got Fios. Followup comments:
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and 430-450 upload. Rated service is 3000/450. Download speed not consistent. Occasionally, when needed most (it so appeares), the service fails for a couple of hours. Followup comments:
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I was at first very hesitant to go with Adelphia Cable, then when I was helping a friend with his cable and I had to call Adelphia tech, I was surprised to find that they were competent, and actually nice to their users (hello? ATT?) I've used PACBELL - ATT and Covad before. I was happy with Covad but found much higher speed with Adelphia. The only downside is that I am more apt to have an outage with Adelphia. Maybe I had one with COVAD, and have one maybe every 3-6 months with Adelphia. Only once was Adelphia out for more than a few hours. All in all, I can recommend them. The question is how TIME WARNER CABLE, the new owner of Adelphia will treat us (Road Runner Cable). They promise 6 meg speed. and 512 K upload. We'll see. Bob Followup comments:
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***Update 8-9-02*** Well after a bit more time on the phones with Adelphia Wednesday I did finally get both of my computers online... Still getting great d/l speeds with some slowing in the early evening, still I'm very satisfied with the service so far... ***Update 10-14-02*** Well the connection is still rock solid and never lose sync, however it looks like the speed is starting to take a nosedive in the evenings and staying that way till after midnight... Just did a speed test and the best was about 500 kbps on the worst speed test 130 kbps... In the wee hours of the morning the speed seems to rebound back up to the 2500 to 3000 kbps range... I honestly thought since I lived in a lower population density area that the slowdowns would not be this extreme, guess I was wrong... Also I have found that the email server has been down pretty frequently the last week or so, lucky I use web email mostly... I honestly hope the performance does not get any worse or slowdown at all hours... However since PowerLink service is still new to my area I am not not so quick to write it off just yet...` ***Update 10-10-06*** In the years since my last update Adelphia has been pretty consistent, speed and performance has increased somewhat... However, Time Warner has taken over Adelphia in my area... A few days ago the network was transitioned onto RR and nothing much has changed... Just got my first bill from Time Warner but since it is early in the transition Adelphia billing structure is still in effect... I will be curious to see how things are once the transition is complete... A future review of RR will be in the works once things settle and I have had some experience with them... Bye bye Adelphia... Followup comments:
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I did call Adelphia the other day and they are suppose to be out to check a "signal" issue. (Scheduled for Thursday). I will write an update on the results. In the past I had been satisfied with their service (other than trying to get customer service and once getting them finding someone who could help) Fortunate my need to call them over the past 4 years was quite low. Hopefully Comcast is working on some of these issues. Otherwise I might turn to DSL and DirectTV I suspect there have been some customers added to the local area (as I am fairly rural) and maybe the setup isnt good enough any more. There is problem checking email at times, but checking a minute later and there isnt a problem(server issues?) Followup comments:
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Adelphia HSI
(38)
Stamping Ground,Scott,KY
$50 per month
about 1 days
"quick setup"
"variable speed, no 'nix support, poor Mac support"
"Good for Windows users"
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