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ego12 Review by ego12
Posted: 37 days ago
member for 66 days, 19 visits, last login: a few hours ago
 Napa,Napa,CA
 $50 per month (2 month contract)
 "none"
 "bad conectivaty"
 "I wish I had a faster service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I got comcast with power boost, without the boost.I was promised 25mb's and as of last test I have 657kbt's Price is $50 per month.Running there modem with a linksys wireless router.I have problems with browsing I get the error message internet explorer can't show this page,but when I run there connection error checker they say there's nothing wrong.If you can help me please do.After running the tweak tool I get the thumbs up every thing is looking good.
Followup comments:  
ego12
join:2009-09-18
Napa, CA | Bad connection Using comcast has been spotty to say the least,the phone has serious drop off and the internet speeds are very low.  | |
|  | AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California
 ·Comcast
| Re: Bad connection Ego12,
My suggestion for you is to call 1-800-COMCAST or 1-800-945-2288 and talk with a customer service pro and get a technician out to your place. Sounds to me like a signal problem, either being too high, too low, or bouncing all around. This is an easy problem for a comcast technician to fix - they just have to make sure all your connections are tight, and then they adjust the signal to make it perfect - using their special tools. That simple and relatively short visit should fix your problems, from what I'm reading here.
Just call up comcast, go through the menus until you find what type of trouble you're having, and then talk to a customer service pro to schedule an appointment to have your service repaired. It's really easy. I've done it before.
I hope this helps you out.
-Brendan (East Bay) | |
| | | | | AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California
·Comcast
| Re: Bad connection Sure thing.
First Off, my apologies for SUCH a LONG reply here. This is every troubleshooting step I know of, including:
(1st) Posting on the Forums here for help (run by members of DSL reports, as well as a Comcast Employee ONLY forum),
(2nd) running tests using tools here on the site,
(3rd) making sure you have at least 3 technician repair attempts under your belt (/in their record), and finally
(4th) - if all else fails - contacting Comcast Corporate by email to get a supervisor on your case. Note that the supervisors usually won't do anything unless you have a record of many (3 or more) recent technician repair appointments that did not solve your problems.
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Posting on the Forums:
To get more exposure (and possibly a good solution to your problem) try posting in these two forums...
Comcast Direct Forum (ACTUAL comcast employees monitor these forums, and once you post, no one except for a verified comcast employee can look at your information - so posting personal information in this forum is fine for troubleshooting work): »/forum/comcastdirect
Comcast High Speed Internet Forum: This forum is for skilled joe's to help out with their knowledge. I've had many a problem fixed by communicating with the good people here: »Comcast HSI
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Tests you can do:
There are a few tests you can conduct on the site as a troubleshooting tool to assist the technicians the next time they are at your home. I've done a few tests and printed them out to show the technicians what's going on, along with a good explanation of when the issues happen, under what weather conditions, etc. Definitely helps Here: »/tools
I'd run a few Speed Tests (both Flash and Java), as well as the Line Quality test (possibly a few times) to get some good data. The Smoke Ping might also be a good packet-loss testing option, but I haven't had to use it as of yet.
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Technician Visits:
I'd suggest that you have at least 3 failed technician appointments under your belt before going to the next step (I'll explain). When you make one more technician appointment, and 1) List your problems to the customer support pro in GOOD detail; 2) ask for an Experienced technician, you're probably likely to get someone who knows what they're doing.
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Contacting Corporate:
IF, after that second appointment (so that you have a record of problems that have NOT been fixed by comcast), your issues are still there, use this email address to contact the Corporate level of Customer Service: "esl_corp@cable.comcast.com".
I want to note that you should be as neutral-toned in your email as possible, addressing each problem you have one by one, in great detail - then you're less of an angry customer, and more of a customer that really needs a hand in fixing their issues.
In our situation, our email was forwarded from the corporate sector down to our region, and a supervisor from the Bay Area contacted us within a week or two after the email was sent off. We had to stay in contact with the supervisor to set up an appointment, but when our appointment finally came, the supervisor was on time, courteous, and spent a great deal of time listening to our problems and identifying the causes. After all the repairs were done (including some rewiring that all other tech's missed), he called us back a few days later to see how everything was working. I couldn't have been pleased more with the work he performed.
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I really do hope you can get your problems fixed, as I've been in your spot before, and it's definitely no fun (took me years to learn all this troubleshooting stuff).
Let me know how things work out.
Brendan | |
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ego12
join:2009-09-18
Napa, CA
·Comcast
| Re: Bad connection Thank you very much for your input on my problem,It feels good to know that there are good people ,like your self around.I will start the ball rolling tomorrow.I'll do some more tests here.I did try the Smoke Ping test but was told I was not pingable,I changed all settings in my fire wall but no ping.Once again thank you. My name is Bryon by the way,say how do I edit my user profile?  | |
| | | | | AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California
·Comcast
| Re: Bad connection Ah, thanks Bryon, I appreciate it! I'm glad I could help you out! Do post again when you have news. I'm curious as to how things go - and if there's any help I can provide along the way.
Let's see here.. editing your profile... that's much simpler!
Go to the blue bar at the top of every page, click on "Members" (on the left side). Once that page loads, click on either the "Account" subtab, or the "Prefs.." subtab....
Under the "Prefs.." subtab, you can edit things such as Forum preferences, Site style, choose an Avatar (profile pic), and more.
The "Account" subtab is for things like setting your email address, login name, password and location to be displayed.
Thanks again! | |
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ego12
join:2009-09-18
Napa, CA
·Comcast
| Re: Bad connection Well I had another techy come over and agreed that our speeds where not up to snuff, so he did this and that ,and 2 of the computers on the network where getting blasing speeds of 28mbps down and 8mbps up.
But on my computer i get 2mbps down and 0.31 up.
He ran his own laptop in my room and he was getting 23mbps down and over 10 up,and he had a craped out computer.He says I must have a program on my computer that's cuasing the problem.Any in put will be much apreciated | |
| | | | | | | AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California
·Comcast
1 edit | Re: Bad connection Hmm... could be many things. I'd say, post with that question in the forums, and help will come much quicker.
Questions for you at the moment, though:
What OS do you have (and what version?):
How fast is your processor (and what type- i.e. Core2Duo...Pentium 4..):
Are you using a Wireless or a Wired connection?
Any unusual programs you have installed? (including FileSharing software programs - list them, we'll just assume you use them for legal purposes only  ):
Anti Virus/Spyware software you have installed, including Firewall software (this might just be a Security Suite - i.e.: Norton internet security 2010):
... There arre many things that result in having a slow connection on your computer, but I'll see what I can help you out with... I fix all of my family members' computers, so I have a bit of knowledge (especially Mac, but some Windows, too).
BTW: Has your connection on YOUR computer Always been slow, or was it fast at one time?
Thanks, and, Glad your connection is okay - that's usually the biggest hassle!
edit: added item. | |
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ego12
join:2009-09-18
Napa, CA
·Comcast
| Re: Bad connection Ok I'm running windows XP home SP3 on a Compaq 1.4 GHz Intel Celron M 1Gb Mem.I have allways been slow,and I do have a pnp program called utorrent ,my anti virus is AVG,onboard Broadcom 802.11b/g WLAN and there are 3 computers on the network.We use a comcast modem with a Linksys router. I hope you can unscrable all that. Thanks for every thing. | |
| | | | | | | | | AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California
·Comcast
| Re: Bad connection No problem. 2 things before I refer you to the Forums for some actual help - :
1) You listed a Wireless card under your specs: should I assume that you are using wireless to connect to the Linksys router in the house? If so, how good is your signal?
2) Does your router (IF wireless) have encryption turned on (WPA or WPA2)?
Aside from answering those 2 questions, I don't think there's much help I can give you, as I'm a Mac Man.. (haha!).
I'd suggest, if you haven't already, posting a quick question in the »Microsoft Help forum. Just hit the "New Topic" button at the top green bar on the right-hand side. Type in a title so that people can find your topic (something like: "Slow connection through ONE computer only"), and type in something for the main message. I'd cut-and-paste your computer specs after you describe what's going on. Most likely, within a day or so, you'll have a good number of useful responses to work with.
Do let me know if you need any more help. I hope you can get this thing figured out!
-Brendan | |
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ego12
join:2009-09-18
Napa, CA
·Comcast
| Re: Bad connection Well funny thing here I adjusted some of my config files and went to comcast's speed test web page,»:/speedtest.comcast.net,and over there I am proud to say I get 15.42 Mbps down and 9.58 Mbps up.But over here I get 4940 Kb's down and 1414 Kb's up.So go figure.Oh by the way the reason I talk to you is because in all the other forums I belong to no one answers me, so thanks. | |
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ego12
join:2009-09-18
Napa, CA
·Comcast
| Re: Bad connection Well I am very happy to tell you that I have a super fast connection,thanks to you.I did as you said and posted my problem in the comcast forum and I met a guy there that called his manager who inturn called the comcast manager over here and he e-mailed the Forman to get over to my house stat.They came over and rewired the house inside and out,now "drum roll",23 mbps down and 9.27 up. So you are my hero even though you're an Apple guy. | |
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ego12
join:2009-09-18
Napa, CA | Re: Bad connection Back to snail slow speeds they changed the modem this time and call me crazy but things are just getting worse.Help | |
| | | | | | | | | | AquaSport
California - Sun, Surf, Traffic Jams
join:2007-05-03
California
·Comcast
1 edit | Re: Bad connection Oy. Well, at least the wiring and crap in your house is good to go. This happened to me awhile back, and I called them up, made sure they had the right MAC address (on the bottom of the modem) in their system, and ALSO that they had the right Modem Model (example: Motorola Surfboard SB5101) in their system. - For me, after I told them my modem model (and heard an, "Ooooh, whoops!" on the other end), I waited until the call was over, unplugged my modem, plugged it back in, and speeds were zippity quick again.
After you do that, if speeds still aren't good, I'd take the modem to a comcast center (or have a technician come and pick it up - that requires an appointment though ((I think))) and swap it for a new one. The modem model I have listed above is a good, fast, stable modem. It's the model I'm using right now, in fact.
Hope this helps you! | |
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