»next review in page
boredguy Review by boredguy
UPDATED: 169 days ago
member for 7.8 years, 2834 visits, last login: a few hours ago
 St Catharines,ON
 $47 per month
 "Fast"
 "tech support by phone is pretty bad, occasional network problems, torrent upload capped, overages"
 "Good company that's gone downhill, switching to DSL"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Been with Cogeco since they first came to St. Catharines. While there had been a small period of time where the connection was very iffy i was very happy with them till about 2 years ago. All of a sudden torrent upload was capped. 6 months after that they started suspending for going over a pretty small cap. Now they're going to start charging for overage. With that i'm switching to Teksavvy.
Followup comments: Forums »
 |
»next review in page (previous review)
Nighthawk Review by Nighthawk
UPDATED: 169 days ago
member for 3.1 years, 517 visits, last login: a few hours ago
Welland,ON
$69 per month (12 month contract)
 about 7 days
"When it works it works great."
"Lately all I can get out of my Pro (16 Meg/1Meg) connection is 1-2 Meg at the max."
"7 months with the same problem and they still haven't fixed it and now I am being told that I will have to wait another 5 month"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Why pay for the 16 meg connection when all you get is 1-2 meg. I have been dealing with tech support for 7 months now and still no luck. To me it just looks like they have too many customers on my segment and it needs to be split.
Just as an update. My VOIP phone is now dropping its connection about 4 times a day, my HD Cable is intermittent and my Internet is now down to 1.2 meg or NOTHING!!!! I have had Cogeco techs here about 15-20 times now and still no fix. All I get told is to be patient and they will soon fix the overload node in Welland. It has been 7 months with this problem how patient can I be!!!!
I am so frustrated and just need them to help me. I have been with Cogeco for 10 years and have been very happy with them and thier support staff until now. Does anyone have any suggestions that might help?
Well they came and replaced my modem for the thrid time and once again my connection keeps dropping and my Internet is even slower. I am running the latest hardware (so no Win98 here boys) and everything with the hardware and bandwidth worked fine until February.
Resetting the modem doesn't help but thanks for all of your suggestions. You are a great group!
Randy
Followup comments:  
Truthiness
@cgocable.net
| speeds I am in the same boat. My Internet Pro speeds are about 4 megs. Been dealing with Tech Support for 5 months and still unable to solve problem. They always refer it to "Maintenance" which is Slowgeco code word for "F*** You!"
Selling a product that you cannot deliver is CONSUMER FRAUD. | |
|  | 
zippythezipp
join:2001-10-21
Canada
| Re: speeds said by Truthiness :
I am in the same boat. My Internet Pro speeds are about 4 megs. Been dealing with Tech Support for 5 months and still unable to solve problem. They always refer it to "Maintenance" which is Slowgeco code word for "F*** You!"
Selling a product that you cannot deliver is CONSUMER FRAUD.
Well I hope your bit about "Maintenance" is not true; as I've just been told that "Maintenance" is going to fix my problem ( not internet) over the next 5 business days. This is after I called waiting 10 business days for the first "Maintenance" call. It's a good thing I'm pretty patient. | |
| | |
zippythezipp
join:2001-10-21
Canada | Re: speeds Well maintenance did come out and my problem is pretty well rectified. VOD is a bit testy, but works. | |
| | | | 
Nighthawk
When you look above, all worries depart.
Premium
join:2006-09-24
Welland, ON |  Re: speeds
| |
| | | | |
zippythezipp
join:2001-10-21
Canada | Re: speeds Short lived for me. Worse than ever now. No VOD, and missing many channels. I'm pretty well fed up.  | |
| |
ladyspiritsky
@cgocable.net
| The speed does suck where I am as well. Cogeco needs to upgrade their wiring or nodes before it gets a faster speed. I can only get up to 7kbps and up to 2mgbs at a time now. I think when they put in the digital phones is where we lost our speed to the internet. The phones take up baud speed. They say it doesnt but it makes sense that the phones do. I am very dissatisfied with Cogeco now. Its slow and the service sucks. We have had a slower service since Feb 2007. And still no improvements. Its nice that they give us a credit but when is it going to get fixed?? | |
| 
Last Parade
One of the Brightest Stars
join:2002-10-07
Port Colborne, ON | yes They promise speeds "up to" whatever. They could promise speeds up to 90MB/sec and still be OK legally. | |
|
Truthiness
@cgocable.net | promised speed Pepsi, I could promise to sell you a new Mercedes and deliver a rusty old Buick and that would be alright with you? | |
| |
Last Parade
One of the Brightest Stars
join:2002-10-07
Port Colborne, ON | Re: promised speed no? why the hell would that be alright with me? what does this have to do with anything? please stay on topic. | |
|
fantrais
@cogeco.com | issues with pro serv. have u tried swapping the modem? i was at one time experiencing the similar issue and i swapped the modem, so far that has resolved the issue for me.
cheers! | |
|
GT in Cornwall
@cgocable.net
|  Slow speeds with Internet Pro solved
| |
|
fgsdfawd
@cgocable.net
| Modem Speeds It's likely just your area, which sucks for you, because that means no quick fix. I get 9 megs on my 10 line, even if it is prone to the usual slowgeco drop now and again. Many of these problems can also have quite a bit to do with your hardware. Look into configuring your router if you have one and make sure to reset them frequently, as well as your modem, if you notice slowdowns. There is the TCP limit thing he mentioned.. but you could just upgrade to a better version of windows, it's not entirely a money making scheme... besides what even runs on 98 now? | |
|
UNSATISFIED
@cgocable.net
| Cogeco Internet I would definately reccomend against cogeco, especially for anyone who does more than just email and internet. It continuously disconnects, and is utterly unstable. I cant download a 3 minute download because the connection doesnt last long enough. If im lucky, on good days it takes 10 minutes, but this makes it impossible for online gaming and downloading. And its overpriced.
DONT GET COGECO! | |
|
Never
@cgocable.net
| Do Not get Cogeco! At least have a look at the alternatives. Acanac is much cheaper for DSL, Skype in/out would solve your phone issues (it's as unreliable as Slogeco- so you'll feel at home), and you can get 2000 sat channels for free, get an adapter and run it to your TV.
I mean, what's the difference? Lousy products with lousy service compared, why not go the cheaper way? At least you'll know WHY it's unreliable! And you'll have a few bucks spare to put on your cell phone and rent a movie!
The service is atrocious. You can't get service UNLESS you owe them money. They misrepresent products. They misrepresent pricing policies. They do not tell you about the "extras" that they send without telling you that it's another couple $$$ on your bill (eg. Movie bundle "bonus" magazine is actually $2 monthly).
And my 'hi-speed broadband" is actually low-width, extremely slow, and by the test they sent me to 90% slower downloads, 73% slower uploads than the rest of the world. Do they fix it? No.
But, God forbid you should be late on your bill!
Basically, it's time for a class-action suit. Check your past bills and see if you can't find things you don't recall ordering.
BTW, for the few who don't know this, Cogeco buys their VOIP and internet products from Bell, it's all resold and all available for you to get at wholesale prices yourself. So, why bother with the frustration of getting charged for the 3 other hands in the middle before it gets to you? | |
|
MicrosTech
@cgocable.ca
| Cogeco internet and voip Ive had internet from cogeco and it worked just fine untill last month. I called the phone support center and they send me a tech one day later. He changed the exterior wire witch had been damadge by squirel. since then it run superfast.
10 on 10 for Cogeco | |
|
help1234
@cogeco.com | slow speed you have packet loss at the modem - Call Cogeco and ask for more testing - a service call may be required. | |
|
obsurv
@cgocable.net
| speeds.... Cogeco brought out an mailing today claiming they would charge for excess usage starting April 1st. Today is the 15th. They were "excited" to offer an step up to the internet lite basic package. It would give you 3x the download speed and 2x the Usage. On two tests the speed has increased, but I foolishly upgrading two months ago to the "Standard" which would definitely give me the speed I need. It did for a day, they argued and then offered to send out a tech 5 days later and like many of us have said they treat you like you are an newbie/idiot. I cancelled the standard and am going to try the upgraded internet lite and see how long it lasts. Like Bell Canada of the old days, many of us have no choice but to use Cogeco and that pisses me off
Speed Test #70210918 by dslreports.com
Run: 2009-04-15 19:34:19 EST
Download: 2859 (Kbps)
Upload: 288 (Kbps)
In kilobytes per second: 349.1 down 35.2 up
Tested by server: 7 java
User: 2 @ dslreports.com
User's DNS: cgocable.net
Compared to the average of 385 tests from cgocable.net:
* download is 54% worse, upload is 44% worse
Like I said; this is faster than the basic lite version; I just hope it lasts
(P.S. While talking to a tech and trying to determine my usage to date we found out their server can't even open the page under my account) | |
| | 
drewis
Premium
join:2006-09-04
Hamilton, ON | Re: speeds.... if you can get it, switch to Teksavvy.
thats all im going to say. | |
| | | |
Forums »
|
»next review in page (previous review)
ell Review by ell
Posted: 169 days ago
member for 2.9 years, 164 visits, last login: 101 days ago
Kingston,ON
$55 per month
"Speed"
"Cost and 60GB CAP!!"
"Looking for another ISP!! (can't afford anymore)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
1st. Charging Overages 2nd. Cogeco Raises Rates. I can't afford to see at the end of each
month how much I'm getting charged. Cogeco has a great service but now over priced and with a low 60GB cap and 10mb speed you can hit your 60GB cap very fast. so I think after 9 or 10 years with cogeco it's time to go DSL THANKS!
Followup comments: Forums »
|
»next review in page (previous review)
Phorkster Review by Phorkster
UPDATED: 172 days ago
member for 5.4 years, 784 visits, last login: a few minutes ago
Windsor,ON
$50 per month
"Fast"
"60GB Cap + Overage charges."
"Seem to raise rates every quarter or so and now with overages has fallen to the bottom of the heap."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Stay Away if you can.
Followup comments: Forums »
|
»next review in page (previous review)
David_T Review by David_T
UPDATED: 172 days ago
member for 3.2 years, 185 visits, last login: 7 days ago
Oakville,ON
$59 per month
about 5 days
"Decent speeds during non-peak hours, Good Tech Support"
"Expensive, Peak Hour Congestion, Insanely low bandwidth caps and *grumble* Throttling..."
"Not worth the money at all anymore."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
So far I'm moderately happy with the service. When it was first installed, it was great, super fast speeds, great connection. But as the months passed, it seems it just kept getting worse and worse. Now about 3 months later, I can't seem to go an hour without loosing my connection. When gaming online I'm suffering packet loss and high pings.
When the service is working fully (No packet or connection loss) It's great, with a constant speed, unfortunately, it's not working fully as frequently as it should be.
Installation was great. Took the tech about 10 minutes to get it installed, I was up and running about 2 minutes after the installation.
If they can fix my connection drop and packet loss issues, then I'll be a happy camper.
Update: As of July 14th, I am now with TekSavvy. Problems with my speeds continued, and I frequently saw drops to nearly 3Mbps during peak hours. I no longer had any packet loss issues however. The constant price increases were certainly not welcomed either (was originally paying $39/mo, now paying $59/mo). The constant throttling also pushed me over the edge.
It's not nearly worth the green in my opinion.
Followup comments: shadowrider
join:2006-10-11
| speed problems with cogeco
| |
| BeoWulfz
join:2003-01-09
Georgetown, ON
| Speeds Well they Advertise 10megaBIT which roughly comes out to just under 8 megabyte... I have a 3com Superstack 3300 which is registering the actual modems as 8mb lines which is TRULY odd because there equipped with 100mb ports... it links at 100 but tells the computer that the residual gateway comes out as 8mb from what XP Tells me when I check the network properties Gateway Icon when I directly link to the modem | |
| | 
Ignite
Premium,VIP
join:2004-03-18
UK
clubs:
 ·BlueYonder Interne..
 ·Be There
| Re: Speeds said by BeoWulfz :
Well they Advertise 10megaBIT which roughly comes out to just under 8 megabyte... I have a 3com Superstack 3300 which is registering the actual modems as 8mb lines which is TRULY odd because there equipped with 100mb ports... it links at 100 but tells the computer that the residual gateway comes out as 8mb from what XP Tells me when I check the network properties Gateway Icon when I directly link to the modem The standard service is 10Mbit which translates to 1.28Mbytes/s not including overheads, so downloads of the order of 1.2Mbytes/s are about right for good performance. | |
|
daveyjones
@cgocable.net | Cogeco Sucks! Yep there is a lot of Bullshit from cogeco
I have had no stop problems.. when i phoned in for service i had to wait 5 days before a tech came out..
Screw Cogeco! | |
| 
Fireblade
join:2008-08-27
St Catharines, ON | Score Your review's score is too high for the shitty service they've been providing you!
--
I love fish sticks. I love putting fish sticks in my mouth. | |
| | 
David_T
TSI, here I am
join:2006-09-01
Oakville, ON
·Cogeco Cable
·TekSavvy Solutions..
| Re: Score said by Fireblade :
Your review's score is too high for the shitty service they've been providing you!
It is accurate for the service we received when we were with Cogeco for Internet. I switched to Teksavvy a long time ago, but never updated the scores to represent the service we were receiving before we left.
I didn't include my opinion on their Cable TV service though, since I figure this index is more for ISP service. But if I did, that rating would be a hell of a lot lower. | |
| | | |
Forums »
|
»next review in page (previous review)
Gruesome Review by Gruesome
UPDATED: 173 days ago
member for 2.1 years, 268 visits, last login: a few hours ago
Milton,ON
$47 per month
"Consistently solid Download speeds(Except Torrents)"
"Low Cap and extremely pricey for what you get,"
"Found someone else with 300GB cap for $39.85 , better for needs(edit)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've liked Cogeco's service but I always review my spending whether it's Cable my cell or telephone etc. I've found them to be too pricey and their 60 GB Cap can be annoying some months. They never used to bother me with it until recently. What I find confusing is there approach in a world where caps should be rising to provide better access to online media, Caps are now being enforced even more rigidly.
We are now able to stream HD over the Internet, perhaps they find this a threat to their own business model.
The question for Cogeco is an easy one and the same one for all Internet Service providers
The Future is higher bandwidth and higher data volume
How will you meet this demand before someone else lures away your clients
Look at France as an example
Trying TekSavvy now to see if it will meet my needs, $20 cheaper with unlimited download
Gruesome
Review this today and I have finally left Cogeco, the new pricing scheme is nothing short of ludicrous and clear penalty for downloading over your cap.
The future of Internet in Canada looks grim with this kind of vision.
I've lowered my package with Teksavvy to just the basic 200 GB download for 29.95 a month and went with their phone service as well
Teksavvy works well for me but be warned you can only expect 5MB download not the 10 or 16 that Cogeco offers
Followup comments: dazium
join:2007-02-24
Windsor, ON
| your right Teksavvy is on the right path, although their speeds are slower;but that's because they use bell copper, unfortunately they are at the hands of bell, occasionally bell provisions the line at 7-8 MB.
Teksavvy is the leader in the fight with the CRTC and Bell.
if you read the TSI forum you see there are many people who regularly post. Most if not all of the posters are well educated on the CRTC tariffs. this is in part of the CEO and the very knowledgeable tech support. this is not a TSI plug.
MY experiences with TSI has been nothing but good compared to bell. but I digress.
the problem with Cogeco, the speeds are great and consistent but the caps are unreasonable. between a few hours of youtube and well other video sites its easy to eat bandwidth, not to mention p2p such as bit torrent. In my opinion Cogeco needs to wake up, they seem to be going backwards in their thinking, while the rest of the world is upping bandwidth they are holding to the standards of yesteryear. If they are able to offer higher speeds and soon to be higher then 16 MB\S then their caps should reflect that, at the moment they are rolling out 25 MB\S, which is unknown to the general public yet!
SO far the connection which i subscribe for gets cut off almost every month 1 maybe 2 days before the end of the month, Cogeco should take the path that TSI is paving and up their bandwidth to something actually competitive for the price.
The problem is there are not enough consumers who are aware enough to realize that they are being fleeced.
A fiber provider called Donobi recently acquired by Sitestar in the U.S offers truly high speed for about the same as Cogeco's standard package.
The question is why cant Canadian providers provide the same service as other countries.
all in all I am happy with Cogeco right now but that's only because I am too far from the CO to get TSI. | |
| |
CableGuy50MBits
@cgocable.net
| Re: your right Actully Cogeco is rolling out 50MBit to the door for starters very soon, and the CRTC is the reason for all the caps, no company can do anything unless the crtc says so, and so if cogeco wants to up the cap, then the crtc asks bell if that would hurt their financial state(which they hurt already) and then the crtc says no. And don't forget Bell enforced there cap for years, with a $8.95 per GB over. And Cogeco just up their limits to 60 from 15 GB just over a year ago. Thank the CRTC for all the tech lingering. It took 5 years of fighting to get the Cable companys to even be able to offer phone, because of the crtc and the ever crying Bell canada. | |
| | | Gruesome
join:2007-10-18
Milton, ON | Re: your right The CRTC does not impose or enforce caps
I currently have a 200 GB cap on my new DSL connection | |
| | | |
Forums »
|
»next review in page (previous review)
Genstugots Review by Genstugots
Posted: 173 days ago
member for 2.7 years, 23 visits, last login: 169 days ago
canada
$118 per month
"its cable internet and phone"
"very bad congestion"
"needs to be fixed asap"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
* didn't consider any other options for broadband.
* ordered internet pro and digital phone for about $118 after taxes
*order process went great, but the install was iffy
*RCA voip modem
*ordered 16 meg. connection and get consistantly 1.5-3.0 megs
Followup comments: Forums »
|
»next review in page (previous review)
vega509 Review by vega509
UPDATED: 176 days ago
member for 4 years, 102 visits, last login: a few hours ago
Welland,ON
$59 per month (month by month)
"fast, when it is working"
"latency, sloooow usenet, very low caps, expensive"
"poor value for the money,"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Between the rate increases, and the unrealistically low bandwidth caps, Cogeco's value is diminishing quickly.
There have been NO SERVICE IMPROVEMENTS, ONLY DEGRADATION AND REDUCTION OF SERVICE over the last 2 rate increases.
Poor business model for customers, great for a short time for shareholders.
I'm stuck until the DSL improves in my area, then it's adios ......
Followup comments: Forums »
|
»next review in page (previous review)
dan991199 Review by dan991199
UPDATED: 178 days ago
member for 2.1 years, 468 visits, last login: a few hours ago
St Catharines,ON
$44 per month (month by month)
"Speed"
"BW Cap / metered billing"
"look elsewhere until the suits realize they need us customers."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
now with metered billing, a crappy isp just got worse.
AS OF JUNE 1/09 SWITCHED TO TEKSAVVY
Followup comments: Forums »
|
»next page (previous review)
metrotitan Review by metrotitan
UPDATED: 193 days ago
member for 1 year, 221 visits, last login: 6 days ago
undisclosed location
$47 per month
"Speed"
"60GB cap on standard plan, $1.50/GB overage charges (to a max of $30), arrogant phone reps"
"Cogeco, like most content providers these days, is aggressively working to shape user behavior to maintain old delivery models."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Cogeco was a fabulous ISP at one point in time, but have steadily worked to limit customer's ability to use their bandwidth. First lenient soft caps, then 60GB caps with a cut off at 130% of your limit or so and now 60GB cap with $1.50/GB overage charges to a max of $30 followed by the great unknown. This is most likely being done to protect their own content delivery systems from fastly growing online competitors; a strategy being employed by many other ISPs these days.
If you're not heavily into the new economy and its new media distribution models, then Cogeco might be for you. For the rest of you, avoid like the plague if possible.
Followup comments: 
WaitForGodot
join:2009-01-07
1 edit | Cogeco is using Bell's playbook It sounds that Cogeco has switched to Bell's playbook, with caps, throttling and usage based billing not too far in the future. | |
| vega509
join:2005-11-12
Welland, ON
·Cogeco Cable
| just another cash grab, for less service if you subscribe to their HD cable, VOIP, and internet, they barrage you with ads for FREE downloadable movies without informing you of the cap from the cable box. My neighbour ended up with a $135 bill for internet alone.
I feel if they want you to use these services, especially since they are profiting from 2 at once, there should be no caps.
My brother in Florida pays $29/mo for 10mb cable internet service with NO CAPS. In Canada we get collusion as the major players all have put caps in effect.
The first decent service that is available here without caps will be my new provider. | |
| | | |
Forums »
|
Review of Cogeco Cable
(23)
(49)
(12)
·