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Ntelos
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of tweaking, but that was when fiberoptic was new to ntelos. even then, service was excellent and flexible -- their folks really wanted to get things right. for the past 18 months, no drama. it just works. Followup comments:
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Once I had filled out the contract there was about a week wait in the queue for the hook up and installation. I took an the afternoon off to wait for them to come to the house. They said anytime between 3-5 and they made it over by 4:30 or so, although they did the phone work already by 3:30 or so. Two technicans came to the house. One had a handheld line tester, once he checked the line the other set up the modem and tested the connection to the internet. Dynamic IP into my Linksys BEFW11S4 to my two computers (Win2K and Win98SE). Working great since the installation. Only one time since then there was something wrong with the connection. I called their hotline at 8PM Friday night and said they would send someone over the next morning. They came by 9AM, checked the line, and said there was a problem back at the SWITCH. He said he would report it and check back with us Monday. By that afternoon the connection problem was fixed, and we were back surfing as normal. The sales people seemed to me unknowledgable about the service, they new prices, contracts, and such, but no real internet knowledge. I would think they would put together a packet of sorts for the beginners to help them get setup. But nothing is really given to assist those that not Net inclined. I guess without any competition in this area, they don't really care. Overall, I'm very pleased with the service. Maybe once they get cable laid down here in our neighborhood and they have competitive prices I'll upgrade, but for what I do its GREAT. sure beats dial up!! ----update--- Had a some problems, like noise on my phone lines that would disappear sometimes... and also would lose connectivity.. and it seeme to coincide with the noisy phones - sounded as if I could hear the computer side of the phone even through the filters. So I had Ntelos check the line.. there was no problem... so they switched out the CISCO modem for a Speedstream5667. Every since they I got the new modem (6 months now)... haven't had one second of a dropped connection (had it about once a week with the CISCO)... and the phone is crystal clear now.... A very happy customer... Now I'm thinking about upgrading to a faster U/D speed  ----updated 9/12/04 ---- Shortly after getting the new speadstream I upgraded to 768/768 speed ($49.99/month). Since getting the new modem, I've had absolutely ZERO downtime due to connectivity issues!! Very happy with the quality of their service... I consistently get 600/600 speeds using the tools here at BBR. Now I'm playing more and more online games, so I want to get the fastest U/D speeds for the least amount of $. I had recently setup my sister's Verizon DSL across town and she's got 1500/384 and for $29.99 a month! I could very easily notice the speed of page downloads. So I made an inquiry to Ntelos about speed upgrades and price. They had no plans about upgrading their speed tiers, but they did offer me $19.99 a month for the next 3 months and then $29.99 a month for the remaining 9 months of a 1 year subscription to maintain my current 768/768 speed. I inquired about the 1500/384 tier, and they have it available but still for $59 a month. Think I'll see if there are other companies out there that I can get DSL service with and update you here with what I find and what I finally decide to go with. Ntelos has been a great company and for the past 3 years has proven to be very dependable and provided consistent connectivity, however I've out grown their speed/price tiers and will be looking for bigger pipes to appease my bandwidth appetite and also stop getting ribbed by my online buddies for lagging all the time! -----Update Nov 1st ----- I am about to disconnect my DSL service since I just got hooked up to Adelphia HSI. for $54 a month I'm getting 3000k down and 512k up, think I'll need to do some tweaking to get closer to my advertized 4000k down. Not bad for $5 more a month... 3 or 4 times the download speed!! So unless I reconnect with Ntelos in the future, this will be my last update. Ntelos has been great... Zero down time... very consistent u/d speeds, just not fast enough for my online gaming appetite. If you have no other alternative, Ntelos isn't so bad... sure as heck beats dial up!!! ----Final Udate Nov 15th---- Ntelos DSL will be disconnected at my house tomorrow. ---- Update 10/22/2008 Having been very happy with my Adelphia service then transferred to Comcast after the buyout, I was never able to connect to play online with Socom or Halo, but I didn't mind as I sort of retired from playing those games. recently I purchased a PS3 and had intermittent problems connecting to the Playstation network and as Never able to get online to play Socom confrontation. I had ruled out my hardware as the issue. My wife also complained about the slow page times for things like Gap.com ebay.com, etc. I didn't mind a few quick clicks of page reload and the page would eventually load. Well not being able to connect to play on my PS3 was the last straw. I called up Ntelos and was quite surprised to see that they have upgraded their network for 6mb/1mb speeds I happily said I'd like to reconnect and she said sure no problem. I spoke with a very pleasant sales person that said a representative would call me back to finalize the connection date. I get home and the message on my machine my connection date would be the 22nd after just calling them on the 20th. And my modem would arrive via UPS. UPS delivers my modem on the 21st. So I get home this evening connect up my new modem run a quick speed test here and I am getting 5845kb Down / 850kb up... I'm very happy. I have my wife test her SLOW webpages... she's very happy they load almost instantly. so my final test is SOCOM confrontation on my PS3.... I get to the screen I always errored out on with Comcast... and poof I'm instantly into a gaming and shooting my opponents brains out!! I couldnt be happier. I also find out that my neighborhood is being considered for fiber upgrades in the near future through Ntelos! I can't wait!! Comcast HSI 8mb/2mb + speedboost $69.30/month Ntelos 6mb/1mb $34.99 + phone bundle. Same price I used to pay for their 768kbup.down I save $35 a month!! I'm glad I'm back! Followup comments:
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I recently had a problem with my connection dropping out and after I called them they came out the next day and replaced the DSL modem. I tested it for a few days and the problem re-appeared. I called them and the next day they moved my connection in the local PoP and not everything works great. I am very pleased wit the support experience I have had and reliability of the connection. The problem I mention above is the only problem I have had since having DSL with Ntelos. I would highly recommend Ntelos for DSL if you live in my area. Followup comments:
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I'm currently using 768K static at my work, and 386K DHCP at my home. Using their provided modem, and using a Linksys BEFSR41 at home, and a BEFW11S4 at work. Followup comments:
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DSL here in Charlottesville, VA. I've had as many as four DSLs at one time at different offices, both 384k SDSL and 768k SDSL, all with static IPs. At every location, I've run servers, in addition to using the connection for basic end-user connectivity. I currently have two DSLs, both symmetric 384kbps connections. My demands of them consist solely of connectivity, and I have never used their SMTP, POP, IMAP, or NNTP servers. Both locations right now include Windows, Macintosh, and Linux machines, all run through fairly extensive internal networks. At both locations the DSL is used as a phone line at times, one for a fax and one for a telephone. At both locations the line is run purely by Ntelos, with Sprint playing no part in the process. Although I have had problems with in the past, including waits of many weeks for installs and misleading sales staff, my overall experience has been extremely positive. Their technical staff has proved quite competent, though sometimes I've had to push to get to "level two" support. I've made a few special requests in the past, and they've gone just fine. At one location, I am leasing an additional IP for $10/month. It was set up promptly and in a straightforward fashion, without any difficulty. They once provided secondary DNS for several dozen domains for me, although I've felt guilty about having them provide that service to me without charge, and I'm now down to just a dozen domains with them. I've never had any billing problems. Uptime was really rough when it first started, but it was a beta test, after all. Now problems are rare, and often seem to result from the spotty electrical problems that we have here in the summer. On the few occasions when I've needed technicians to come out, it's almost always been the same tech, Matt. (Before him, Randy.) Both are not only technically knowledgeable, but surprisingly great guys that I'd be happy to sit down and have a beer with. Not only is Ntelos a great company because they're small and local, but the quality of their service is, almost without exception, excellent. I recommend them highly. Followup comments:
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The three great benefits that I have found with DSL are: faster then dialup, always on and easy to share with multiple computers, and it doesnt tie up the phone line. I would highly recommend ntelo's DSL service. Followup comments:
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The only sore point I have was the installation. When I ordered, I was told about two weeks. The actual time was six weeks and I was without voice service for a day (Verizon messed up wires in central office). They do truck rolls for the install, and I was scheduled for 8 am but the installer didn’t show until 10:15. Once you get past the installation headache, life is peachy. I can count all the outages on one hand, get the advertised speed at a great price, and the tech support and customer care folks are always courteous. Compare this to what others encounter for broadband, and the wait doesn’t seem as bad. And unlike the Ethernet service offered by many apartment complexes here, you get a real routable IP address (no NAT) and no port blocking. Followup comments:
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Fishersville,Augusta,VA
$33 per month
"everything"
"none"
"would make the same choice again -- it's a no-brainer"
about 12 days
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Verizon