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CFinlex Review by CFinlex
UPDATED: 13 days ago
member for 1.9 years, 78 visits, last login: 3 days ago
 Lexington,Cleveland,OK
 $54 per month
 "WORKS GREAT for that ONE HOUR out of the day."
 "Price, Customer Service, Speed, Connection, and overall reliability."
 "Cheap service at a premium price. Would be better off with Dial-up."
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I have had Sudden Link internet (Which was Classic Cable and then changed to Cebridge Connections before changing AGAIN to Sudden Link) for nearly six years now. For the first year or so I had no problems, then about one and a half years after getting their cable internet service I had to call them nearly twice a month only for them to say it's on my end and all they can do is reset my modem. It went on like this for almost a year.
NOTE: There was no ISP alternatives in my area at the time, and I wasn't going back to dial-up since the phone company was charging me $70 a month for the service (hidden charges against dial-up users).
So, I suffered for a while until they changed names to Cebridge connections, at this time the service was better I only had to call tech once every two to three months, still annoying.
Then not long ago they changed names again and WHAM! I have been having issues ever since.
The tech support is now the worst I have delt with, and I once had to help a friend cancel an AOL account four years ago (NIGHTMARE). They just sit there telling you it's your fault for the problem when you know it's not. Last week I couldn't get my modem to connect to their network, so I gave tech a call and it took me calling back five times over the course of two days to find someone to tell me that it was indeed their problem and was definitely on their end. The first rep. I spoke to scheduled a technician to come by the next day between 8am and 3pm, I was home waiting until 6pm, I even called in to work sick as to be sure I didn't miss the guy. He never showed, later that night I called up Sudden Link and they said he came by, but got no answer at the door or on my phone, I told them I was home all day and didn't even leave or sleep between 6am and 9pm, they stuck to the technicians suspect story. Now I see why tech support is FREE.
After speaking to the only competent employee I could find I told him I was getting really close to switching from cable to DSL, which just became available in my area recently, he then asked me if I wanted to switch from DirecTV to Sudden Link cable TV to save $10 on my internet bill. I told him no, since I had switched from their expensively lacking cable television service a year ago to satellite. OK, cable is more reliable than satellite, but in comparison to Sudden Link, satellite wins hands down.
My biggest issue now is that they tell me I have a download speed of 6Mbps, if so why am I looking at download speeds of just 1.5Mbps? I understand that the more people on their cable internet service the slower the speeds, but I have to say this is not sounding right as most people in my area switched over to DSL when it became available in my area, only 1/5th of the people I know have Sudden Link as an ISP now, where as before DSL was available only two people I knew didn't have SL as an ISP.
Right now I'm looking at switching over to DSL, yes it maybe slower, but as long as the network "works" then I can adapt to the slower speeds, and the lower cost.
If your reading my review to evaluate whether or not you want Sudden Link as your ISP, I give you my advice, "AVOID Sudden Link at all costs, their service and tech support is nothing but a cruel poorly executed joke."
As of tomorrow, November 10, 2009, Suddenlink will no longer be my ISP. I'm switching to Windstream DSL, the price and speed offerings are enticing, so I'll be posting a Windstream review after I get it and put it through it's paces.
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wtwolf6 Review by wtwolf6
UPDATED: 15 days ago
member for 15 days, 1 visits, last login: 4 days ago
Sweetwater,Nolan,TX
$89 per month
 about 3 days
"Television service is fine"
"Internet speeds and stability is poor"
"Same issues for almost 6 months"
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I have been with suddenlink for almost a year. Over the past 6 months We moved and had our service transferred.
I am big gamer and play world of warcraft a lot. I also do a lot of customer web design.
The first part of this we moved from one apartment which had free cable tv where we added or internet. I had speed issues but nothing this bad.
After we moved we had to transfer our internet and get the cable turned on, this was no big deal but in a town of 12000 people they could not schedule us for 6 days so we sat with out tv or internet for 6 days. Fianlly they turned it all on for us. Everything worked and we was connected.
After settling in I started back webdesigning. I notice my upload speed would vary from 12 kb/s yes i said 12 to 60 kb/s what i was supposed to be getting.
In my free time I game and playing world of warcraft we record as a guild our encounter in agme using fraps which is a video capturing software. Uploading these videos can take from 6hours up to 12 to 14 rendering all internet activaty at the time useless. Be it to you tube or our own websites.
Speed checks from speedtest speakeasy even this site the speeds range from 1 meg to 8 meg download and 10 to 60kb upload. I have talked with there CSR many times both phone and through there web chats and allways say they see nothing wrong.
I was talking a rep today November 7th and was explaing to my web servers i am getting an average speed of 50 to 60 kbps upload and average of 6 download from ym webhosts and my friend who lives in Florida and has comcast internet is uploading around 1.8 to 2 megs and downloading anywhere from 12 to 15 with there 16 meg download 2 meg upload package, the rep told me comcast does not even provide that package because the uploads speeds where 20 megs down.
After searching comcasts site i found packages ranging from 5 megs download 1 meg upload to 22 download 2 meg uploads. He was straight out lying to me. Either that are calling my friend a lier. Not sure the case anyways.
Either way if you have another provider go with the other provider. If you only have the option of suddenlink go with DSL as atleast the dsl company can provide better speed then suddenlinks so called highspeed.
Even the Cox the cable company suddenlink bought out here provided better speeds and service then suddenlink.
With cox atleast i got 20 meg downloads and 3 to 5 meg uploads with a internet bill of 60 bucks a month, with suddnelink im paying almost 50 bucks a month for 8 megs down half a meg up and very seldom egt those speeds and the only other option i have is to get a 10 meg down 1 meg up for 60 bucks,
Seems like since suddenlink is my only option they can gouge me with there price and its either I want internet to work and make my living off of and I am going to have to pay there price or do with out and find another career completely.
Still have random internet and cable outages at all times of the day and night too.
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bboshears Review by bboshears
Posted: 30 days ago
member for 82 days, 14 visits, last login: 12 days ago
San Angelo,Tom Green,TX
Contract price not specified.
"Fast Service Calls"
"Slow Speeds"
"Shop around before choosing Suddenlink"
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I am on the 8meg/512kbps package. About 80 percent of the time I average about 1.5 megs down. I have been having speed issues with this company for about a year now. I can't even count how many times I have had field techs out to my house to check the problem. All they can do is hook up the meter to my cable line and tell me I have a good signal. The problem is that they are oversold in this area and I can't seem to get any resolution to the problem. Why offer these 8 meg and 10 meg packages if you cant provide it? It won't be long until I cancel my service with Suddenlink and go somewhere else if they cant fix the problem.
Followup comments:  Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
 ·Charter Pipeline
| With Suddenlink I'm with Suddenlink at Corp. HQ. I'm vetted to help customers in this forum. Ref. here: »Suddenlink Tech Support. If you'll share the name on the account through IM, I'll look into this for you. | |
| 
masseym
@suddenlink.net
| Same Issue Here I have the exact same issue. I have had guys at my house replacing equipment, swapping out filters, etc. NEVER get the 8MB like promised. I typically get 3.5 - 4. I dont understand how you can provide me 1/2 of what I should be getting, but yet I still have to pay 100%. | |
| bboshears
join:2009-09-01
·Suddenlink
| Speeds have improved Shortly after posting my complaint I was contacted by Pete Abel in the forum then I was contacted by a plant manager here in my area the very next business day. He informed me that they were going to do some upgrades within the next few weeks to come. As of today Suddenlink completed the upgrades in this area and I have noticed a very big improvement. It has only been one night since the upgrade but so far I am impressed. | |
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thassett Review by thassett
UPDATED: 71 days ago
member for 3.1 years, 68 visits, last login: 13 days ago
Greenville,Pitt,NC
$39 per month
"Support People, Customer Service, Field Technicians, Staff"
"Consistency,LOTS of outages, Phone, Network Issues"
"Below average performance, at an average price"
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September 12 Update - Suddenlink decides to offer ESPN360.com so that everyone here in Greenville, NC can watch ECU play WVU. What Suddenlink didn't do was put any thought or resources into their network to handle the demand of everyone watching the game. Now my internet has slowed to a halt, thanks for horrible planning on Suddenlink's part. Yet another example of inconsistent performance and horrible reliability.
June 15 Update - I have experienced yet ANOTHER phone and Internet outage with Suddenlink. It seems as if I have experienced more outages in the past 6 months, than I have in the prior 6 years. If you work out of a home office, or just generally rely on your phone and Internet, I would check out another option.
I've been a Suddenlink customer since they first launched HSI in this area. (approx 2001) Overall, the service has been pretty consistent until about 5 weeks ago. Since then, I have experienced FOUR HSI outages...at least once a week. Then, I have experienced two Suddenlink phone outages. Now, today their New Bern part of their network is experiencing 50%+ packet loss. Because of this, I am intermittently not able to connect to a number of sites, SMTP mail is not going out, etc. An entire morning of work has now been lost, as I have been trying to investigate and get to the bottom of this issue. Thanks Suddenlink!
Also, I love how when you say "this has really impacted me, so can I get some sort of credit on my bill?", their reply is "not now, but call back when everything is okay, and we'll credit you then." The obvious tactic being that you won't want to deal with calling back when there aren't any issues.
Followup comments: Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| with Suddenlink If I can assist in any way, please let me know. I'm at Suddenlink Corp. HQ, and have been approved by this forum's administrators to help customers commenting here. (Reference: »Suddenlink Tech Support.) | |
|
lazl0
@nc.us
| reply to thassett I can also attest to the September 12th issues, the supposed HSI became worse than dial-up when ESPN360 was used to view the game(s). Generally speaking it lasted around 4-5 hours and from what I understand everyone in the Greenville area had the same issues.
However I do appreciate SL offering ESPN360 to their subscribers but I would recommend that next time they shape the network traffic and prevent issues like this from occuring... honestly thats networking 101. The network admins and infrastructure techs should have received a nice tongue lashing from management. | |
|
jhc
@bellsouth.net
| Worst Internet Provider Ever!!! SuddenLink is by far the worst Internet provider ever! I previously had CenturyTel and thought they were bad until I moved and was only about to get SuddenLink! My Internet may go off and on throughout the course of the day anywhere between 8-10 times! You never know if you are going to be able to get online, and as a college student, no online access means you're basically SCREWED! If I had to rate them from a 1-10, 10 being the best, I would give them about a -2!!! I hate this horrible service!! Disgusted! | |
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killercat Review by killercat
Posted: 78 days ago
member for 78 days, 0 visits, last login: 78 days ago
Pineville,Rapides,LA
$65 per month
"Reliable about 50% of the time"
"Unreliable about 50% of the time"
"If you have another choice, try it, got to be a bettter value"
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Would switch in a NY minute, but it offers more speed than the DSL from the phone company, wish we had another choice.
Followup comments: 
abnormal69
join:2003-04-19
Hollister, MO | Choices You do have another choice, you just mentioned it. | |
| Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| With Suddenlink I'm with Suddenlink and vetted to help customers in this forum: »Suddenlink Tech Support. I'd like to try to help you. Please contact me -- via this forum's IM or email: pete-DOT-abel-AT-suddenlink-DOT-com. | |
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ariagal Review by ariagal
Posted: 78 days ago
member for 78 days, 1 visits, last login: 55 days ago
Leesville,Vernon,LA
$39 per month
about 8 days
"It is available"
"Rarely delivers contracted speed, to many outages"
"Can not recommend"
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Paying for 3 MB rarely get close to that, if ever
Considering canceling after to many years of frustration
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jnmhorn Review by jnmhorn
UPDATED: 80 days ago
member for 80 days, 1 visits, last login: 80 days ago
Arcata,Humboldt,CA
$34 per month
about 2 days
"good tech support"
"slow slow slow"
"slow"
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Just got it yesterday. I ordered the 8 mbits. It never goes above 2.9-3.1 and when it does only one computer will work with it, all the others will be unable to browse or surf the web. They seem to cap it, why would they sell me a plan for 8 mbits and only get 3? This is ridiculous. Can someone from SuddenLink help me? Your customer service blames it on my router, but it is not my router, it's your service. It's slow, bottom of line.
Followup comments: Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| I'm with Suddenlink And I'm vetted to help customers in this forum: »Suddenlink Tech Support.
Send me an IM in this forum -- or email me at pete-DOT-abel-AT-suddenlink-DOT-com. At the very least, I'll need the actual name on the account.
Thanks. | |
|  | jnmhorn
join:2009-09-04
Arcata, CA | Re: I'm with Suddenlink emailed you. | |
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totalradio Review by totalradio
UPDATED: 90 days ago
member for 2.1 years, 698 visits, last login: a few minutes ago
El Dorado,Union,AR
$89 per month
about 5 days
"Speed is good... when (or if) it works"
"When it fails, you're in for a nightmare !"
"Use something else"
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UPDATE 08/07/2009
My last Suddenlink internet customer disconnected their internet service today and I canceled my television service from them on the same day. So this is my last entry concerning them. As you can read further as to the problems that I've had with this company.
UPDATE 07/02/2008
Well, I had to downgrade them again. Seems they have latency problems (again). Been running pretty good until recently. 60-80 is the norm, but the last few days its been averaging between 250-800. Don't know what to say, but as soon as I can find out, be more than happy to post them here !
Service is getting better (only marginally), and will upgrade them accordingly. If one of my customers wants high speed internet, I usually recommend a full T-1 (from AT&T or BellSouth), DSL, or satellite.
Speed is EXTREMELY ERRATIC, which in business-critical situations, could cause problems. MIGHT be OK for personal use. Seems to be a bit pricey compared to DSL. Having the problems that I've had with this carrier, its gonna take a while to upgrade them. They need to show me how reliable (tech support & connection) they can be.Cable television service isn't much better !
Followup comments:
Blaze
@suddenlink.net
| Suddenlink .. Good when it works but..... Suddenlink .. Good when it works but.....When your connection drops LOOK OUT...it can be DAYS before your service is restored IF and AFTER you finnaly get to speak to a LIVE person,, my personal longest "hold" time is 4.5 hours (not a typo four and a half hours)even at that I could live with it BUT the connections always drop at the worst times ie: Friday night. 2 out of 5 starts for Suddenlink IMO. | |
| Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Let us help I'm with Suddenlink, in the corp. office. Would like to help. Please email me: pete.abel@suddenlink.com.
You can verify that I'm legit here: »Suddenlink Tech Support | |
|
Someoneelce
@suddenlink.net
| Ugh. Indeed. Impressive speed and quite nice latancy---when it works. Which is about 3/4ths of the time by rough estimate.
Sure, when its working fully I get 30ms connections at the full 8mbps I pay for clear across the LONGWAYS of California. But quite often I cant get anything significantly below 200ms for a day or two at a time. Talk about killing any latency sensitive online game-y'know, most of them.
Also, outages tend to be a bit odd and their techs in charge seem to be clueless in the basic methodology of figuring out what is causing a service interruption... If you know where to look you can watch them scurry around like hamsters. | |
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misterhaze Review by misterhaze
UPDATED: 110 days ago
member for 7.4 years, 18 visits, last login: 110 days ago
Diboll,Angelina,TX
$53 per month
about 8 days
"At least I don't have dialup"
"Certainly not on par with industry offerings. Cable companies now offer 100mb downloads for around $100 monthly"
"The only viable option for the area"
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I shall not even mention Consolidated DSL as it is not note worthy. I decided to trash the DSL for good reasons and now stuck with a Suddenlink cable modem routing internet to my router I wait for the service to improve (in general if the ISP's network is properly managed cable takes DSL in most instances). I would like to draw attention to the service in general as over time the service lost it's punch so to speak. At first install I had the 4mb download and 512k upload. Insisting that I obtain more bandwidth I ventured to the 8mb download and 512k upload. Upon first arrival of this package I managed to see approximately 90-95% of my bandwidth at any given time. Certainly I did see some loss during peak hours, but for the most part I had a great connection. Suddenly like magic my connection started to resemble the package I had upgraded from. I called in and after numerous runs around the block I still have the same issues. So recently I noticed an even larger offering, 10mb download and 1mb upload. I had to upgrade, so now test of my network revealed my speed to be the equivalent of what the previous package received at first install. In short I must say that if other options are viable please do entertain them. I honestly can't see staying with a company that over time decreases the performance of it's service and gives the customer a run around in the same day. The company didn't even have the nerve to update my bill with the new pricing scheme, I had to call and have it adjusted myself.
I included a test I recently run and ironically enough the speed did improve vastly over other test. I hope someone at the company is listening...
Attachments:
Followup comments: SteveP75904
join:2008-03-29
Lufkin, TX
·Suddenlink
1 edit | I live in Lufkin Currently the fastest connection offered by Suddenlink in this system 8-10 mb down according to this link on the Suddenlink website »www.suddenlink.com/internet/ (lufkin and diboll are the same cable plant, as well as hudson and fuller springs.) The value tier is 1 mb down 256 up, the preferred is 8 mb down 512 up, and premium is 10 down 512 up to my understanding.
--
A government large enough to provide you with everything, is also large enough to take everything away. | |
| Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | With Suddenlink I'm with the company. If you can IM or email me the name on the account, I can ask someone in a senior position in your area to follow up. | |
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DJBuzz24 Review by DJBuzz24
UPDATED: 145 days ago
member for 1.3 years, 27 visits, last login: 145 days ago
Charleston,Franklin,AR
$34 per month
about 3 days
"extremely cheap intro rate, competitive monthly rate"
"90% of the time we get 1/4 subscribed speed, with short, 4 minute bursts of peak speeds"
"Avoid at all costs! They all sound friendly and caring, but at the end of the day they'll always leave you hanging!"
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My problems are well documented throughout the SuddenLink/Cebridge BBR forums, so I'll stick to the basics here. For what it's worth, I've been in the IT/Networking arena for 14yrs this year, working exclusively for ISPs, Telcos, Datacenters, and now a controlling partner in a consulting company that works in the energy industry across 3 states. I need my connection, I resell things that I think will be an asset to my clients, and am the local "computer geek guy" in my rural town of less than 10,000.
1. Pre-order research. 5 calls to sales, 3 of 5 sales reps confirmed 3Mb x 256k availability in my area. 1 said "fastest available", 1 said "1Mb, I think"
2. a couple days later, local installer comes out. Doesn't own a computer, doesn't use the internet, doesn't know what their maximum speeds are. This is a bad sign, but I'm thining for $20/mnt for 6 months, why not? 256k @ install, called tech support, got 3Mb. Connection held for 5 months, only had problems during storms (expected), but always generated calls to tech support to correct speed (not expected)
3. Modem begins reverting to 256k 80% of the time. Calls to tech support are fruitless for a solid month. Cell minutes used dealing with SL tech/cust support: 1200+
4. In touch with local SL techs and management who fix the problem. I'm told to call this tech's cell anytime I have issue and he'll "run up there and fix it".
5. Get tired of bothering Tech. Some problems are after hours and I don't feel comfortable ringing some poor guy's phone @ home. Desperate to find help, I contact Pete Abel and all the regional VPs for my area.
6. Called Billing and offered to pay 1/4 of my bill ($7.50). The billing rep asks me to please hold, returns and lets me know that she issued a $20 credit to my account. I'm not exactly happy (as now I owe them $9.99, still more than I'm willing to pay), but I agree and we hang up.
8. Pete spends a solid week "looking into" my issues. Dispatches local techs to check lines. Tech runs new line from pole to modem, return 3 days later to bury it, allowing for OneCall to mark cables/pipes. Over the course of the week (and *several* exchanged emails with Pete) I'm labeled "an excessive user", made to feel guilty for using something I'm paying for, and told that my 256k speeds are as a result of "being fair to the other users in town". Pete doesn't grasp fact that for 5 months my connection was 3x what it "was supposed to be", and currently 24x slower than it was during those 5 months. I, however, have continued to pay the bill. Promo period is over, bill goes up $10 to $34/mnth.
9. End of the week, July 3rd, Pete calls to tell me that they're not going to be able to help me. Does not agree that it is a capacity issue, does not elaborate on where the issue may be. Says he's "spoken to everyone he can", and we're "simply not made for one another". Claims that 1-2Gb per day download is just too much. Pete recommends I purchase a 3Mb x 512k business account for $139.00/month. I inform Pete that I've learned they only have 4.5Mb total in my area (pays to have friends in high places), which meant that even $140 a month wasn't enough to get something they don't have the capacity to offer.
10. I suggest to Pete that he not attempt selling me 3/4 the town's total bandwidth while coaching me on the virtues of being "fair to other users". I'm still made to feel like I've somehow abused something I'm paying to access, and let Pete know that I will not recommend his company to ANYONE, regardless of region. I spend the afternoon removing SuddenLink from potential providers list for 3 of my new clients.
So on Monday, July 7th, I placed my order for DSL from CenturyTel. My modem came in today and I'll be turned up sometime today or tomorrow, guaranteed to be surfing before 5pm tomorrow. I've checked speedtest.net and confirmed speeds in my area, CenturyTel assures me that 10Mbit is what I'll be on (and say that real-world internet speeds are on average greater than 6-8Mbit), and with any luck I'll be cancelling SuddenLink tomorrow.
The service was FANTASTIC for 5 months. The tech and customer service reps I dealt with were very polite, but not very technically knowledgeable. I've since learned that this is because they've been left in the dark about several network management protocols that have recently been put in place.
Suddenlink could prove to be a really cool company, but unfortunately they've left a sour taste in my mouth by dealing with *customers* instead of *network issues*. Most consumers simply don't have time to deal with the micromanagement SuddenLink is attempting to provide.
I encourage anyone to carefully read the forums here, SuddenLink's Terms of Service and Residential Services Agreement (on their website), and take note of the 55%+ negative reviews posted on this site. I can only expect that percentage to increase if SL continues along their current path.
****UPDATE****
We've been on SinTel's service for about 2 months now with no major issues. We do indeed get random disconnects, sometimes once a day, sometimes once every 2-3 days, sometimes 2-3 times a day. Most of the time the disconnects are so brief that IP traffic simply stalls for a moment, then picks right back up. My usage over the last 60 days has averaged about 75GB up *and* down every month. SinTel has never contacted me, and assures me that my usage is "expected". I average 8Mb/s downloads and have peaked @ 1.1Mb/s uploads. Not bad for a 10x768 account, and SinTel assures me that we'll be upgraded as the service in our area is upgraded, same price, and I won't even have to request the upgrade.
A very, very far cry from what SuddenLink was spewing...bandwidth caps, excessive throttling, etc. So far we're much happier, and with the ability to rent/purchase HD content via the 'net, we're reevaluating our need for Satellite TV!
****UPDATE****
Still on CenturyTel DSL. Still same rocking speeds and reliability. Still beating the crap out of SuddenLink.
Hey Petey, I used to see 2-4 of your trucks around town per day...now I see about 1 a week or so. Business slow down here for you guys, or are your techs finally out working instead of troubleshooting problems here? For what it's worth, in the last 6-8 months I've converted about 7 users off SuddenLink and onto CenturyTel DSL.
Followup comments: Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
1 edit | Facts Please note, for the record, that the people of Suddenlink made a concerted effort to assist this customer, much as we have successfully helped others, in this forum and beyond.
However, this particular customer violated the following clause of our residential service agreement and acknowledged the same in writing:
"The Services provided are solely for Customer’s personal, residential use and Customer shall not use Services for any commercial purpose."
The customer's violation of this clause caused problems for other customers in the area and thus forced us to stand by the terms of the agreement, to protect the interests of our other local customers. | |
| | DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
1 edit | Re: Facts and how much do *they* pay for the service?
Don't blame your customers for you overselling your service. Again, you made a valiant attempt to appease me, but at the end of the day failed to provide what you so aggressively advertised in my mailbox (3 flyers a week before *and* after I signed up).
I appreciate what you've done in understanding that I work from home. A home in a residential area. I don't operate a business here, as permits to do so are not even allowed. The simple fact that I told you and your technicians that I was available to them anytime they wanted to come by and help opened the opportunity for a nice little scapegoat for your failure to provide proper services. As for business services, it took SIX FREAKING WEEKS to get someone to give me a confirmed price...that person was you, a SENIOR VICE PRESIDENT.
Nice of you and your support crew to respond only to reviews, and not so much the customer outcry in the BBR forums  I look forward to seeing you try to help others that are experiencing the same exact issues that I will no longer tolerate.
Of course, again, don't take just my word for it. I mean, if you'd rather live in Pete's world all you have to do is click the "39 Positive" link at the top of this page. That should just about do it.
Let's just not do this, Pete. You guys are in the wrong and we all know it. The users of this forum, the customers that have made their opinions and reviews known...in the end you can help a lot of people, but not until you start acknowledging those issues.
Stop micromanaging customers, start addressing your problems.
I can't wait to cancel....I keep looking at the modem expecting you to do it for me out of spite. If you think I'm pissed here...wait until you see your churn in this area over the next 3 months.
*EDIT*
I logged into the main Cebridge page here to see if there were any new posts and found this in my upper right corner:
* 3.0 Suddenlink 'Avoid at all costs! They all sound friendly and caring, but at the end of the day they'll always leave you hanging!' 2 comment(s)
* 1.8 Suddenlink 'If you can get another service in your area I would' 1 comment(s)
* ?.? Suddenlink 'no real choice in this area for broadband' 7 comment(s)
* 1.5 Suddenlink 'Use something else for business use.' 2 comment(s)
hey Pete, what parts of those generic Service Agreements did those guys violate? | |
| | | DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
1 edit | Re: Facts hey Pete, here's my hosts file (I added descriptions for you). You can clearly see that my network consists of mostly entertainment devices, not employee workstations. Your installers can account for as much, as they've seen the media center in the living room, where several of these devices rest. I'm sure when I said "my hosts file has 15 IPs" your head went to spinning. I can assure you that all 15 are not simultaneously online at once (there's certainly not enough bandwidth for 1, much less 15!). I want to make this very clear, as you seem to be the only person that thinks I've violated a clause of your ToS.
192.168.100.1 delinked #Linksys WiFi R00ter
192.168.100.2 awesom-o #Wife's iMac, Awesom-O 4000!
192.168.100.3 360 #xbox 360
192.168.100.4 guest #open
192.168.100.5 ds #Nintendo DS
192.168.100.6 wii #Nintendo Wii
192.168.100.7 micro #my mac mini workstation
192.168.100.8 ibook #work laptop
192.168.100.9 psp #Sony PSP
192.168.100.10 xbox #Xbox 1
192.168.100.11 guest2 #open
192.168.100.12 guest3 #open
192.168.100.13 dadsiphone #my phone
192.168.100.14 momsiphone #Wife's phone
192.168.100.15 DishHD #Dish Network
#Living Room LaserJet 5m
192.168.100.100 printer
Btw, you can blame my wife for *this* post. She said that since I'd blasted the hell out of you guys, I should at least prove to my peers that I'm not doing using my connection for anything out of the ordinary. | |
|
DJBuzz2422222
@suddenlink.net
| Re: Facts Hey you might want to look at what you wrote again in the forum.
"I've been in the IT/Networking arena for 14yrs this year, working exclusively for ISPs, Telcos, Datacenters, and now a controlling partner in a consulting company that works in the energy industry across 3 states. I need my connection, I resell things that I think will be an asset to my clients, and am the local "computer geek guy" in my rural town of less than 10,000."
Companies are going to charge you for business usage if you max out your bandwidth usage all the time. Suddenlink is not the only company that looks at its usage... TWC and Grande do that same. | |
| | photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
1 edit | Re: Facts PETE your employee ot Tech "roderick.howard@suddenlink.com" wrote me back once and then placed me on the ignore list, hasnt responded to the Trace routes I have posted at
»www.photog5.com/SUDDNL/Suddenlin···nce.html
I was hoping he could use my Trace routes to fix this continuing problem - EVERY EVENING FROM 7PM to 1am I cant get any performance out of my cable connection at all!! I like to get home from work - check a few emails and then procede with some gaming in Counter Strike Source... unfortunatly I cannot because on HIGH latency and Lost packets (40%) the pings are up to 200 to 450 EVERY EVENING AND ON THE WEEKENDS ! This is just LAME LAME LAME - cant you understand what a terrible ISP Suddenlink is being to THOUSANDS of customers - ALL customers here in HUMBOLDT county are getting only a fraction of what we signed up for and are currently paying for? Im paying for the middle package - but man its not making any differance that I choose to pay more for bandwith and are not getting it at all- (between 7 pm and 1am ) and no its not because Of our remoteness - you can clearly see which peerpoint is to blame and its not IN CALIF - please please ring someones bell over there at Suddenlink - Im really really mad about this and am ready to complain to anyone who will listen - so please take responcibliity for the product you put forth and FIX IT UNDO whatever it is you guys did a month and a half ago -cause it was fine then -
photog5 | |
| | DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
| hey DJBuzz2422222, nice name!
Too bad you're too afraid to let us know which SuddenStink employee you *really* are. As for ISP's monitoring bandwidth, etc, I'd like to show you this....
# November 2008 (Incoming: 201373 MB / Outgoing: 128161 MB)
That's my usage for November. On November 19th Microsoft and Netflix announced a partnership to stream Netflix movies to the Xbox 360. If I were still on SuddenStink I would have never gotten to use this feature, as after 10-12GB downloaded they would throttle my connection back to 1/3 what I should have had. Not to mention that their maximum speed of 1Mb/s would not allow me to view HD streams.
CenturyTel, on the other hand, has been EXTREMELY stable, reliable, and fast as hell! My 10Mbx768k connection through them beats the living hell out of SuddenStink's 1Mbx256k (and 256kx256k 90% of the time). So much faster and more reliable that I wish I'd never paid for SuddenStink and had just stuck with CenturyTel from the get go. Same price even! Get that...10x the speed, 100% reliability, and no bandwidth caps!
The simple fact is that non-networking companies still don't know how to provide proper network services, while companies like CenturyTel, ATT, Alltel, etc understand their customers and know how to provide *network* services.
SuddenStink is *still* "the little cable company that couldn't". Every customer of theirs I interact with have the same issues, and each and everyone I recommend CenturyTel to.
Keep drinking the koolaid, DJBuzz2422222 and they'll keep printing your paychecks. But don't get on a forum and claim to be "anonymous" while defending shoddy business practices. Real customers know they don't have a viable defense for this crappy little cable co. | |
| | | DJBuzz24
join:2008-07-01
Fort Smith, AR
·Suddenlink
| Re: Facts btw, DJBuzz242222, before spewing the company line you should check out what their customers think...
Reviews:
read 189 reviews (45 positive) (94 negative)
*wow* That leaves 80 neutral reviews. Neither good, nor bad, but didn't care enough to rate. 94 negative? Yikes. I dunno Pete, maybe you should consider another line of work. It's gotta be hell dodging bullets all day.
--
The real DJBuzz24. | |
| | | | Wolf
join:2008-12-13
Jacksonville, AR
| Re: Facts Looks like Suddenlink isn't the only one that watches bandwidth... Hmm, and this is a DSL company too...
AT&T Metered Billing Trial Hits Second Market
Beaumont, Texas users just have all the luck....
10:27AM Monday Dec 01 2008 by Karl Bode
tags: bandwidth · Op/Ed · caps · AT&T Southeast · AT&T Midwest · AT&T Southwest
The Beaumont Enterprise is the first to report that AT&T has extended their trials of metered broadband into the Beaumont, Texas market. AT&T began testing metered billing last month in Reno, where DSL customers now face caps ranging from 20GB to 150GB. Those customers are also being forced to pay $1 for every gigabyte over the cap they travel. Users are given an online usage tool to track their bandwidth consumption, and are sent alerts warning them when they've consumed between 60-80% of their allotted bandwidth.
(it continues) | |
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