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I am currently paying $46/mo for Time Warner Cable and it is a ridiculous rip off. The speeds are good but drop to a snails pace between 5 and 10PM every single day. Time Warner will of course blame this on you, but seeing as it happens to everyone I know with the service, it's clearly their fault. I cannot watch a full screen video on youtube at this time of day without it stuttering every ten seconds and loading websites isn't much better. It's a shame they have a monopoly in the area, otherwise I would try something else. Followup comments:
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They never showed up for the first appointment, they did make the second one. Time Warner didn't need to do anything but turn it on (still charged $99.00 installation), I already did all the cable and network lines during a remodel. I bought my own modem Linksys. The connection worked great for about two weeks, then it went to junk and has been for the last one and a half years. After buying two modems and four routers! (linksys, belkin modems, linksys, belkin, belkin, dlink and netgear routers) Tech support kept saying it's the modem or it's the router. Constant drop off ... not packet loss but just no connection at all. If you don't watch movies online, you don't game and do very little uploading to your sites! No problem but if you do BANG they break your connection about every 45 to 60 minutes? My guess they think your file sharing? Time Warner loses my modem about once a week or so, no connection, restart everything, switch from vista to win 7, back to vista. Then try vista x32m then call tech support, just to be told I don't have a MODEM? I give time warner tech support all the numbers again (model and mac address). Then I'm good for another week or two of poor connection. My only other choice is ATT ... LOL 5mg down\1mg up max for $49.95. TW will hit some good download speeds when it's working. But I tried ATT anyway OMG... no connection loss, setup was faster but the speed was like going back in time! 3.5megs down, 700kbs up. So I kept time warner if I had any other choice I would drop them in a heartbeat! Followup comments:
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- I don't watch that many channels, but the ones I want are in separate digital tiers. Cha-ching for TWC! - The digital service is a real roller coaster. When more channels are added the PQ goes down until TWC decides to upgrade local infrastructure. Right now many HD channels are being added (mostly duplicate or time shifted programming) which has had a negative impact. - Worst of all, their set top box inventory is extremely obsolete and barely capable of running their new Navigator software. For us non-DVR customers, the old Passport software worked fine. Navigator is slow for even simple program guide browsing, and will lock up with little provocation. - It took me over a dozen STB exchanges over four years to get one that didn't reboot frequently or have other problems; TWC is not competent to repair this hardware. Too bad that Cable Card technology is purposely crippled and badly implemented - a tech visit should NOT be required to install one! - The power on/off button of my current STB (SA 4250HDC) does Not have any useful function. When off, power consumption is still about ~16 watts 24x7. Thanks for nothing, TWC! Followup comments:
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First, pre-sales never told me that voicemail was an extra $3.95/month, what a rip off considering the service is already $40/month. Pre-sales also said that the phone is "on another channel so if the net goes down you don't loose your phone" which is a total LIE. It may be on a separate channel but trust me, when it goes down it ALL goes down. They have no control panel, nothing configurable. Caller ID shows up on your tv screen, big deal. No fail safe forward so when the net goes down you loose your phone and callers get nothing but a busy signal (unless you have voicemail which I don't because i am a) happy with my answering machine and b) why give them more money? My modem goes offline anywhere from 2-3 times per week or 2-3 times per day depending on its mood. A service call hasn't fixed the problem. I have to power cycle the modem each time. When it goes offline i have mo phone. Just when the modem starts to seem like its reliable i go away for a month and it promptly quits. I'm gone for a month and i have no dialtone at home, and all callers get a busy signal FOR AN ENTIRE MONTH! Oh an tech support? I won't waste the space here but it is the WORST i have ever encountered. When you finally reach a human, and this can take a very long time (sometimes 15-30 minutes on hold or doing automated diagnostics which only tell you that your modem is offline, thanks) they read from a script. Maybe they can help, maybe they can't, if they cant they have to schedule a service call 3-5 days in the future. So i got home a few days ago. I called TWC and talked to retention who is happy lo lower my monthly bill $31/month for the next year. This is nice, but i'm done with TWC and i'm currently testing VOIPO and will shortly be porting my number over to them. Then I have to call retention again and make them lower my bill again based on being a "double play" customer instead of a "triple play". The problem with big companies like this is they really don't care about individuals, they care about the big picture, sales and retention, $$$. And I'm not going to review Voipo here, but i will say that when you call them a human actually answers the phone, they don't read from scripts, call quality is excellent so far and no problems yet with reliability. Online control panel is a big plus (call blocking, telemarketer block, do not disturb, forwarding, safe forwarding, etc,) Buh bye TWC............. [edit] adjusting pre-sales rating lower after i realized they lied not once, but twice. Followup comments:
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I had to call today and try to get the speed bumped up, and after 20 minutes on hold was able to get a rep who tried to help me out. All in all, this is just for a summer place, and i have Fios at home, if i actually need to browse the internet its faster to remote desktop into my home computer than deal with their crappy DNS, crappy routing, and slow service. Followup comments:
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Time Warner Cable
(40)
Fremont,Sandusky,OH
$158 per month (24 month contract)
"Phone service is reliable"
" Cable is an up and down fight."
" If there was something better I'd be there."
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about 45 days
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Installation Policy
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