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As much as I pay per month for this service this is absolutely unacceptable. I wouldn't recommend this to anyone. Followup comments:
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I am no longer a customer of AT&T (formerly Bellsouth). See my review of my new ISP at: »Review of Charter Pipeline by dbslayer Original Review Follows: I have been a loyal Bellsouth / AT&T customer for Home Phone since 1989 and DSL since 2000. - This is true even though I could have had faster download speeds with Cable for at least the last 5 or 6 years. But, where is U-Verse at !? I read about it all the time ... if I could get another Higher speed internet, I probably would do it now. Tried with Charter, but no luck and a VERY bad experience with Charter ... long story but I think I know now why they went thru bankruptcy earlier this year. Anyway, DSL is very reliable connection ... always there even during power outages. - DSL line stays up and available and my connection worked using a home battery backup for the computer. - I think cable internet is not available during a power outage. I had a REALLY bad experience with "combo billing" ... TWICE in the last 9 years. - I have no problem with combo of home phone and DSL Internet. - But combo with wireless or "aircard - internet anywhere" was a VERY bad experience in BOTH cases. I HAD a not so good experience of inconsistent speeds (this year for a month or 2) but when I did finally get around to calling ATT tech support, they fixed this ... over the phone and it is great speeds and consistent again. ATT tech did something to my "profile" and now my speeds have been consistently good all day and night. I only wish I had called them sooner . I also wish ATT could provide a faster internet speed (NOW) that is close to the "feeble" competition (Charter cable). I have always had the fastest speed available and it appears the only way to get faster than 6meg is to go to U-Verse which is not available where I live. I have AT&T for wireless and it bothers me a lot to have AT&T "the monopoly" coming back ... buying out Bellsouth and Cingular. - It bugs me that AT&T (the ONLY wireless provider where I can get the iPhone) is the ONLY ISP globally to NOT offer the multi-media messaging for the latest iPhone. The news I read is this is because their network can't handle it but they expect to have fixed by end of August (which has come and gone now - no fix). Followup comments:
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-I now have no tech support due to the fact that you can barely hear/understand whatever the heck some Habib on the other end is saying. -If I make any changes to my account I lose my Static IP or pay 14.95 more for it a month. -Nightly disconnects. i thought Bellsouth was bad, ATT flat out sucks. Followup comments:
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I started out with 1.5 and am now at 6.0. Aside from unreliable email, FastAccess has been rock solid. My down time can probably be measured in minutes per year. Even during two years of hurricanes and power outages, thanks to my generator, my FastAccess never went down. Adelphia (now Comcast) offers me faster speed, but it's reliability leaves a lot to be desired. I tried it about 6 months ago, and dropped it after about 1 week. It was faster, but only when it worked. Update 12/14/07: Well another year has passed and my FastAccess is still rock solid. My speed has actually increased. I now average around 6.4/435. Update 11/19/2009: Well another year has passed and my FastAccess is still rock solid. My speed has diminished to just under 6.0, but this seems to be a system wide change. I'd like to get back over 6.0, but in the real world it doesn't impact me very much. The reliability and consistency is much more important. Mike Followup comments:
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Only 3 line drops (in the normal range) since 5/29. No drops since 07/01/09 and counting.. 8MB download/512KB upload sync rate.. (capped in 1.5mb as that's the service I pay for.) ------------------------------------------------------------------------------ After quite a long period of problematic disconnects, my DSL has gone back to rock solid since 5/29/09. Only 2 disconnects have occurred since then. Can't say for sure that is what fixed it, but I did see techs spending a good part of a day working out at my DSLAM 1/2 mile away. My modem and local loop (at the house and down our private road) were not touched.. The local loop connections inside the telco cab/DSLAM which may have been worked on.. ----------------------------------------------------------------------------- Local DSL Loop work just fine, but very frequent disconnects. AT&T BellSouth is no longer in the rock solid category... There are periods that it is rock solid and then there will be periods (mostly weekends) that reoccuring PADT commands are sent to knock down connection.... Since my DSL modem is set up to automatically reconnect, it does so.. but sometimes it continually cycles through connects/disconnect sequences.. and then it will run rock solid other times.. I have IP address monitoring software so I have date and time stamps every time they knock down the dynamic IP connection. Followup comments:
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I signed up on a Monday night and they gave me the account information during the same call. Took about 10 minutes to order including hold time. Thursday, there was a note from UPS telling me where to pick up the modem and another from AT&T saying the service is active, along with a direct line for the tech that hooked up the service, just in case there were any problems. I hooked up the modem that night and it instantly acquired DSL sync. Rather than giving me the PPPoE account info, they now require that the customer creates the information. This is where it gets annoying, since their installer tries to force the annoying Motive software on the computer to "help" configure the modem with the account information. There is no uninstall procedure for the Motive software, either. The only problems so far was that parts of the order didn't automatically complete, which caused problems when ordering the static IP. However, the billing department was able to resolve this without too much hassle. It appears that there are some minor glitches possibly related to the BellSouth/AT&T merger. I have no problems getting advertised speeds (3.0 Mbps down / 384 Kbps up) and the connection has not dropped once. Signals look very good. The modem is a Motorola 2210. UPDATE 10/20/09: Static IP no longer free Newsgroups discontinued Two outages since my last review (DSLAM issues) Speeds are now slow at night and unstable during the day. There is some packet loss which is making VoIP and Video applications painful. Multiple technician visits haven't solved anything, and other people in the AT&T Southeast forum report similar problems. Due to the outages and slow speeds, I have had many bad experiences with phone support. Long hold times, being routed to the wrong department, and repeating the same basic steps that I tried before I ever called in over and over again. Update 11/11/09: Problems continue, AT&T keeps sending techs out to check the same thing over and over, and won't tell me a thing about the status of the problem. Some techs won't call back, and phone support is beyond useless. Followup comments:
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The problem i had was that I only saw about a 100kbs increase. That didn't seem right to me. So i did some reasearch and found out that my lines might be a messed up. I call tech support friday and they told me they'd send someone out the following monday. Well to my suprise he came the next day. I was wondering why my modem wasn't syncing and i went into the statistics sceen and saw i was finally getting 6131 down/ 508 up. Before that it was at 4800 down/ 480 up. So anyway he came in and told me it was him that was fixing the wires and that's why it kept unsyncing. He said the wires were spiderwebbed and caused the decrease in performance. So now everything is up and running 100%. Followup comments:
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I already had DSL service, so install was nothing other than sending out a new modem. My old one was flakey, so I opted for a new (free, rebated) one. But, even though line was provisioned over in a day, I did have to wait two days for the modem as the old wouldn't work. The call center was in Argentina, and while very helpful, the call quality was awful. My tech had a wireless headset, and it kept fading in out. The call was dropped a few times, but she always called back (!!) She made a mistake in her information about the bundling, and called me right back to correct it. 3 down, 384 up, Dynamic address, PPOPoE, very reliable. Free modem wired for either USB or ethernet. Biggest positive-no contract. Update: 9/2007: Service is still good, no changes since the SBC/at&t conversion. Service has gone down a few times, web site is useless in terms of tech support. But, overall, still very good. Update 12/2008: Still good service. Followup comments:
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AT&T Southeast
(56)
Woodstock,Cherokee,GA
$100 per month
AT&T
"Used to be smooth sailing, fast connection internet"
"Constantly drops internet connection every 15-20 mins most of the time"
"What was once a recommendation is now a "Stay away" warning."
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about 40 days
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good