Review of AT&T Southeast
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$50 per month avg ($32 to $144)

Speed test results 3 year trend
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RenderXP Review by RenderXP
UPDATED: 2 days ago
member for 8.7 years, 1174 visits, last login: 2 days ago


Georgetown,Scott,KY
$54 per month (12 month contract)
about 40 days
BellSouth
"Not many left"
"Tech support outsourced to foreign country"
"ATT has dropped the ball further than Bellsouth did"
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(ratings below consensus)

    Sorry, about the only thing I can say anymore about my service is if you have a choice amongst providers, go with someone else.
    -I now have no tech support due to the fact that you can barely hear/understand whatever the heck some Habib on the other end is saying.
    -If I make any changes to my account I lose my Static IP or pay 14.95 more for it a month.
    -Nightly disconnects.

    i thought Bellsouth was bad, ATT flat out sucks.

    Followup comments:
    view ALL 7 comments

    users

    @bellsouth.net

    surprise

    Welcome to the new att. They dont care about customers or employees. All they care about is the bottom line $$$$.
    permalink · 2009-11-21 16:37:23 · Reply to this
    majinsnake

    join:2004-03-30
    Raleigh, NC
    ·AT&T Southeast

    Re: surprise

    heh, i had issues with bellsouth for a while. They spoke of bridge ethernet for my router to support a wireless and wired, it didn't work. I managed to tinker around and put in the DNS numbers in my router, picked up the connection instantly. Router brand and bellsouth kept saying it was the other's fault. More likely it was bellsouth. I dropped bellsouth went to AT&T and got a new router. The new router picked up both connections instantly, no problem whatsoever. The guy who came over and set up the AT&T even gave me his card to call him if I ever had any issues. I have had none for the past 5 months. I'll admit bellsouth has crappy tech-support. Those indian people need to speak proper english. As for AT&T phone tech-support, I have no idea. It might still be the same as bellsouth's (child company)., but i have had no issues.
    permalink · 2009-11-23 01:44:24 · Print · Reply to this
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jimk Review by jimk
UPDATED: 11 days ago
member for 3.6 years, 1579 visits, last login: a few hours ago


Raleigh,Wake,NC
$42 per month
about 3 days
BellSouth
"No home phone service required"
"Annoying registration process, Some billing and information glitches at first, poor support, decreasing reliability and speed."
"Not working too well right now"
Pre Sales information:
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Connection reliability:
Tech Support:
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Value for money:
(ratings match consensus)

    My Other Reviews·RoadRunner Cable
    AT&T is finally offering DSL without home phone service, so I went ahead and signed up. This was heavily influenced by what Time Warner Cable is doing with bandwidth caps in other markets and the complete discontinuation of news group service.

    I signed up on a Monday night and they gave me the account information during the same call. Took about 10 minutes to order including hold time.

    Thursday, there was a note from UPS telling me where to pick up the modem and another from AT&T saying the service is active, along with a direct line for the tech that hooked up the service, just in case there were any problems.

    I hooked up the modem that night and it instantly acquired DSL sync. Rather than giving me the PPPoE account info, they now require that the customer creates the information. This is where it gets annoying, since their installer tries to force the annoying Motive software on the computer to "help" configure the modem with the account information. There is no uninstall procedure for the Motive software, either.

    The only problems so far was that parts of the order didn't automatically complete, which caused problems when ordering the static IP. However, the billing department was able to resolve this without too much hassle. It appears that there are some minor glitches possibly related to the BellSouth/AT&T merger.

    I have no problems getting advertised speeds (3.0 Mbps down / 384 Kbps up) and the connection has not dropped once. Signals look very good. The modem is a Motorola 2210.

    UPDATE 10/20/09:
    Static IP no longer free

    Newsgroups discontinued

    Two outages since my last review (DSLAM issues)

    Speeds are now slow at night and unstable during the day. There is some packet loss which is making VoIP and Video applications painful. Multiple technician visits haven't solved anything, and other people in the AT&T Southeast forum report similar problems.

    Due to the outages and slow speeds, I have had many bad experiences with phone support. Long hold times, being routed to the wrong department, and repeating the same basic steps that I tried before I ever called in over and over again.

    Update 11/11/09:
    Problems continue, AT&T keeps sending techs out to check the same thing over and over, and won't tell me a thing about the status of the problem. Some techs won't call back, and phone support is beyond useless.

    Followup comments:
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bluescat Review by bluescat
Posted: 32 days ago
member for 116 days, 14 visits, last login: 19 days ago


Ormond Beach,Volusia,FL
$42 per month
AT&T
"For a long time it worked well"
"For the past several months, intermittent connection, often slow speeds"
"ATT had better improve"
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(ratings match consensus)

    I've had ATT DSL for about 5 years, starting with 1.5 mbps. Signed up for the Fast Access Xtreme 6.0 pkg almost two years ago. Until about 5-6 months ago, I had few complaints, but since then it has been getting constant dropping the internet connection and while sometimes I am still getting close to the rated speed, the speed frequently drops off to half or much less of the rated 6 mbps. Ive been using a Westell 327W that was supplied; the firmware version is up to date. The worst thing about ATT: the "self-support tool" -- it's a bad joke.

    Followup comments:
    view 1 comment
    jlevin78

    join:2009-10-21
    Villa Rica, GA

    I hear ya with those dropped connections

    I've been having that same problem. I thought maybe it was the browser, but it happens on all my machines behind that connection and router, and in multiple browsers(IE, Firefox, and Chrome). Makes it almost impossible to stream video, I guess I will have to get rid of my Netflix subscription. I just don't want to go back to Comcast. AT&T is starting to sound almost as bad.
    permalink · 2009-10-21 22:21:06 · Print · Reply to this
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LeeWL Review by LeeWL
Posted: 33 days ago
member for 7 years, 1015 visits, last login: 4 days ago


Morrisville,Wake,NC
$45 per month
AT&T
"Connection is pretty solid"
"Can't get 6.0 here. Price is a touch high for 3.0, especially with crappy upload"
"Ok, but nothign to go crazy over. Not Cable."
Pre Sales information:
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(ratings match consensus)

    I have had DSL with Bellsouth (Now ATT Southeast) since it became available in my area about 7 or 8 years ago. All in all, the connection has been good, though I have changed the DNS over to OpenDNS for quicker resolution and fewer outages. I moved to another home about 2 miles away about 3 years ago and the cut over was smooth as expected.

    I had 1.5 down 128 up at first, now I am on 3.0 down 384 up. I would like to get 6.0 down, but cannot at this location, even though we have fiber all through the neighborhood to the curb and the entire area is pretty much all new build due to rapid growth.

    I have satellite for TV so Cable internet is not a viable option cost wise, so I am kind of stuck until Uverse becomes available here.

    ATT is OK, but not great.

    Followup comments:
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Racy Review by Racy
UPDATED: 73 days ago
member for 8.6 years, 1043 visits, last login: 15 days ago


Lawrenceville,Gwinnett,GA
$35 per month (12 month contract)
about 11 days
BellSouth
"None!"
"Slow at peak times, Slow at all other times. Terrible Service"
"Bellsouth needs to upgrade IFITL customers or I will be a Cable customer soon."
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings match consensus)

    UPDATE 9/10/09

    Last time I updated the review was 3 years ago, I thought I would do this once more. So while the price remains the same IFITL customers for this region are hurting BAD! Speeds are as slow as 56k sometimes during peak hours. Just horrible service all around. The only good thing about ATT is using the wifi hotspots at starbucks when I am not at home. Everything else is CRAP!

    I should note that I was having a conversation about VDSL2+ upgrades almost 4 years ago they said we would see upgrades in 2006 it is now 2009 and still NOTHING has been done.

    I am not home as much now so the service remains at my residence. I will be switching to Comcast soon.

    UPDATE 1/7/06

    New Year decided to update my review once again, due to the recent price drops i have found that I am prepared to stay with bellsouth for a while longer i now pay $35 for IFITL speeds are now 1.8/256. I guess one thing i have been taking for granted about bellsouth is the downtime there has been only one incident in the 5 odd years i have been with bellsouth. I thank them for that and i hope to seeing a speed increase for IFITL customers soon... heres to wishful thinking.

    UPDATE 6/14/05 i guess its time to update again, its 2005 and most other people with copper are now getting twice the speeds for about the same price... i was thinking about swtiching to comcast last month but i decided to give BS another chance... i have a router set up now and 3 computers hooked up to it. BS does not offer their networking package with IFITL so i had to buy my own equipment, I use a Netgear WGR 614, wired...

    Anyway i hope Bellsouth gives us IFITL customers some attention my speeds now are jus around 1.9mbps down 250kbps up not so great for what im paying but i am hopeful that i will see speed increases by the end of the year. This is BS last chance if i do not see an upgrade in the next 6 months im jumping ship to cable probably as my nieghborhood is IFITL and I wont be able to qualify for any other DSL package.

    1/30/03 well its been 2 years and i decided to update my review after quite a while... everything has been going great since i ordered my DSL yea there has been some ups and downs but those were corrected fast.... i did change my password a couple of weeks ago and that went smooth the techs were very friendly and the wait was around 5 min. i would still recommend this IFITL service for anyone who applies to it. i still get speed well above the advertised 1500/256 i get around 2000/256 and i am satisfied

    Original Review: Bellsouth DSL IFITL, PPPoE, Dynamic IP, 1500-256 advertised

    I was playing a online game and every1 was complaing about lag so it hit me DSL! found Bellsouth to be a good ISP in my area i ordered online i didnt even talk to a person..... and as the e-mail said 10 days later a guy was at my house putting up my DSL as instalasation was free (which is pretty rare)... well when i got it we had to pay $40 they increased it to $45 (which i dont mind at all) and its been all good ever since i first got on the comp with my DSL......they actually configured my comp to get best performance from DSL and when i got my new comp i phoned them for free and got my DSL up and running in 2 seconds.......well i usually go 1.9 mbps down and 256 kbps up ( its supposed to go 1.5mbps down and 256 kbps up) .....oh yeah and i ddint even need a modem cuz i have IFITL so i just needed a network PCI card which they installed in my computer i guess it has do to with something as my nieghborhood is fiber optics so its like some special service...........and for the matter for down hours id say ive seen at least 24 hrs of down time per year! which is pretty good! compared to other Cable and DSL users.....well theres my speel about Bellsouth DSL u live in Georgia well Bellsouth DSL should be your choice!



    Followup comments:
    view ALL 12 comments
    RJ44

    join:2001-10-19
    Nashville, TN

    VDSL2

    FWIW (not much, I know) BellSouth *was* ready to upgrade IFITL to a VDSL2 solution about 3 years ago. The merger put an abrupt end to those plans though.
    permalink · 2009-09-11 23:09:23 · Reply to this

    dervari

    join:2000-01-17
    Atlanta, GA
    clubs:

    Re: VDSL2

    Bail to cable now! No need to wait for vaporware. I went to Comcast 3 years ago on their 8/2 service and am now at 22/7 with no increase in price.
    permalink · 2009-09-20 00:20:04 · Reply to this
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geebe Review by geebe
Posted: 74 days ago
member for 9 years, 476 visits, last login: 1 days ago


Metairie,Jefferson,LA
Contract price not specified.
AT&T
"Few, slightly faster than dialup"
"Poor connectivity, lots of time-outs!!!"
Connection reliability:
Value for money:
(ratings below consensus)

    My Other Reviews·Cox HSI
    Not a good deal at any price. I hate COX, but at least they have decent bandwidth and a constant connection to the internet.

    Followup comments:
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StefanA Review by StefanA
Posted: 75 days ago
member for 122 days, 3 visits, last login: 75 days ago


Kennesaw,Cobb,GA
$45 per month
about 7 days
"Was great, now daily no-sync, dropped connections, its getting worst"
"drops sync and connect 12+ times daily"
"I hope they get better, the service line is getting really bad since uverse"
Pre Sales information:
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(ratings below consensus)

    My Other Reviews·AT&T DSL Service
    Considering Clear in ATL, however high latency, other ISP's for DSL in my area have to use AT&T thus same service, higher cost, bad connections. Comcast was horrid experience for entire year, will not go back, now ATT is getting as bad as comcast.

    ZERO tech support.
    ZERO customer service

    They put those who can help 5 layers beyond your reach...their is only voting with your feet, getting ready for that.

    Followup comments:
    view 1 comment

    ptacdr

    @bellsouth.net

    att's fall from bellsouth's ease of use, to criminal service

    I had Bellsouth DSL since they announced it and was content with the service. Then, ATT stepped in and screwed the pooch. They offered a trial of the U-Verse to us, which is more like U-suck service. I ended the trial early, but lost any hope to switch back to my Bellsouth email address. Now I am ****@att.net. They use the U-Verse as a way to take your original email address, what bum's! I had to get the 'drop line' to establish my former DSL service anyway. The fake number changes along with my account. I hate the service and excuses they use. It took 5 weeks before I could surf the internet because their main frame could not create an account on their system.
    permalink · 2009-09-14 16:22:02 · Print · Reply to this
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skeptic_tank Review by skeptic_tank
Posted: 76 days ago
member for 7.5 years, 85 visits, last login: 44 days ago


Brentwood,Williamson,TN
$49 per month
BellSouth
"Decent customer service. Can use my account in Starbucks."
"Consistently unreliable in bad weather."
"Would switch to cable if it weren't for wifi in Starbucks."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    My biggest complaint is that my service comes and goes whenever there is any sort of thunderstorm within 20 miles. My service also seems much, much slower during the work day, even to my data center, so I know it isn't busy content servers that are just bogged down.

    Followup comments:
    view 1 comment

    attemployee

    @bellsouth.net

    Suggestion

    GET U bst tech scheduled to check the lines from the dslam and all good sync to the nid. Also get him to come on the inside to plug his meter to check sync to ur jack. Sounds like we got some potential asw issues here and att(bst tech) can climb the pole to get u fixed up. Dont give up.
    permalink · 2009-09-18 04:11:30 · Reply to this
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bheckel Review by bheckel
Posted: 89 days ago
member for 322 days, 2 visits, last login: 73 days ago


Raleigh,Wake,NC
$32 per month
BellSouth
"Very reliable"
"Can't get faster than 1.3Mb/sec even if I wanted to pay more"
"Wish there was competition for broadband"
Pre Sales information:
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Tech Support:
Services:
Value for money:
(ratings match consensus)

    Flawless uptime, much cheaper than cable company.

    Followup comments:
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bassmedic Review by bassmedic
Posted: 97 days ago
member for 136 days, 143 visits, last login: a few hours ago


Pompano Beach,Broward,FL
$37 per month
"Works great when connected"
"Ongoing/Frequent line-related trouble, sync issues, poor phone support"
"Poor "quality of service" & reliability"
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    Customer at my present location since 2003. AT&T cannot seem to fix constant line noise & DSL sync drops, even after numerous cable splices, drop replacement, splitter/home-run install.

    They admit cable issues in my neighborhood, but are apparently unwilling to repair "root" cause.

    Calling support is usually frustrating experience which almost always results in tech being dispatched. They operate on a "customer is always the problem" basis

    Original package was 1.5 Mb, later upgraded to 3.0.

    Westell 6100 modem since 2005.

    Price is "bundled" price with mobile service.

    I miss Bellsouth!


    Followup comments:
    view ALL 4 comments
    kcir60
    Premium
    join:2007-02-02
    Fort Lauderdale, FL

    Sync loss

    If you do have a bad cable in your neighborhood, the chances of it getting repaired are not good. The only time it would get the attention it deserves is if it completely failed. Unfortunately with the AT&T takeover the wire residential customer is at the bottom of the food chain. I am experiencing sync losses right now and doubt if the problem will be fixed. The only other option I have is Comcast and I would rather eat worms. Hope you get your problem resolved!!! Had another sync loss when I tried to post this. I had to wait five or ten minutes before the modem synced up!!
    permalink · 2009-08-18 09:34:27 · Print · Reply to this
    bassmedic

    join:2009-07-09
    Pompano Beach, FL

    Re: Sync loss

    Wonderful. I feel the same way about comcast. I guess I'll continue the battle with ATT, which has almost become a full-time job. I had 25 sync drops yesterday alone!! Ugh. Thanks.
    permalink · 2009-08-18 21:51:27 · Reply to this
    bassmedic

    join:2009-07-09
    Pompano Beach, FL
    ·AT&T Southeast

    		 Update: Today AT&T sent a private DSL contractor, expecting a line tech for the line problem I reported. When I asked her why they sent her instead of a line tech, she said they have to "verify" the line trouble. SO she checked the line, and surprise - I have a line issue. She said a line tech will be sent out by 6 PM. TOMORROW.

    What a waste...
    permalink · 2009-08-20 15:22:24 · Reply to this

    cameronsfx

    join:2009-01-08
    Pensacola, FL
    ·Cox HSI
    ·magicjack.com
    ·Verizon Wireless B..
    ·AT&T DSL Service

    AT&T is overselling DSL in BellSouth

    That's what the techs told me here. They'll allow DSL up to 18000 ft and the speed and sync problems are phone tech support's problems.

    AT&T is just milking Bell areas for all they are worth. Not keeping up with maintenance either from what their Union says.

    Install an RT? Why? Customers won't know the difference.

    AT&T has just ruined Bellsouth's quality. Glad I don't have them for anything.
    permalink · 2009-08-19 16:46:30 · Reply to this
    Forums »


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