Review of AT&T SoutheastAll reviews of |  about |
|
|
»next review in page
I am no longer a customer of AT&T (formerly Bellsouth). See my review of my new ISP at: »Review of Charter Pipeline by dbslayer Original Review Follows: I have been a loyal Bellsouth / AT&T customer for Home Phone since 1989 and DSL since 2000. - This is true even though I could have had faster download speeds with Cable for at least the last 5 or 6 years. But, where is U-Verse at !? I read about it all the time ... if I could get another Higher speed internet, I probably would do it now. Tried with Charter, but no luck and a VERY bad experience with Charter ... long story but I think I know now why they went thru bankruptcy earlier this year. Anyway, DSL is very reliable connection ... always there even during power outages. - DSL line stays up and available and my connection worked using a home battery backup for the computer. - I think cable internet is not available during a power outage. I had a REALLY bad experience with "combo billing" ... TWICE in the last 9 years. - I have no problem with combo of home phone and DSL Internet. - But combo with wireless or "aircard - internet anywhere" was a VERY bad experience in BOTH cases. I HAD a not so good experience of inconsistent speeds (this year for a month or 2) but when I did finally get around to calling ATT tech support, they fixed this ... over the phone and it is great speeds and consistent again. ATT tech did something to my "profile" and now my speeds have been consistently good all day and night. I only wish I had called them sooner . I also wish ATT could provide a faster internet speed (NOW) that is close to the "feeble" competition (Charter cable). I have always had the fastest speed available and it appears the only way to get faster than 6meg is to go to U-Verse which is not available where I live. I have AT&T for wireless and it bothers me a lot to have AT&T "the monopoly" coming back ... buying out Bellsouth and Cingular. - It bugs me that AT&T (the ONLY wireless provider where I can get the iPhone) is the ONLY ISP globally to NOT offer the multi-media messaging for the latest iPhone. The news I read is this is because their network can't handle it but they expect to have fixed by end of August (which has come and gone now - no fix). Followup comments:
 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
»next review in page (previous review)
I started out with 1.5 and am now at 6.0. Aside from unreliable email, FastAccess has been rock solid. My down time can probably be measured in minutes per year. Even during two years of hurricanes and power outages, thanks to my generator, my FastAccess never went down. Adelphia (now Comcast) offers me faster speed, but it's reliability leaves a lot to be desired. I tried it about 6 months ago, and dropped it after about 1 week. It was faster, but only when it worked. Update 12/14/07: Well another year has passed and my FastAccess is still rock solid. My speed has actually increased. I now average around 6.4/435. Update 11/19/2009: Well another year has passed and my FastAccess is still rock solid. My speed has diminished to just under 6.0, but this seems to be a system wide change. I'd like to get back over 6.0, but in the real world it doesn't impact me very much. The reliability and consistency is much more important. Mike Followup comments:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
»next review in page (previous review)
The problem i had was that I only saw about a 100kbs increase. That didn't seem right to me. So i did some reasearch and found out that my lines might be a messed up. I call tech support friday and they told me they'd send someone out the following monday. Well to my suprise he came the next day. I was wondering why my modem wasn't syncing and i went into the statistics sceen and saw i was finally getting 6131 down/ 508 up. Before that it was at 4800 down/ 480 up. So anyway he came in and told me it was him that was fixing the wires and that's why it kept unsyncing. He said the wires were spiderwebbed and caused the decrease in performance. So now everything is up and running 100%. Followup comments:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
»next review in page (previous review)
Followup comments:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
»next review in page (previous review)
I already had DSL service, so install was nothing other than sending out a new modem. My old one was flakey, so I opted for a new (free, rebated) one. But, even though line was provisioned over in a day, I did have to wait two days for the modem as the old wouldn't work. The call center was in Argentina, and while very helpful, the call quality was awful. My tech had a wireless headset, and it kept fading in out. The call was dropped a few times, but she always called back (!!) She made a mistake in her information about the bundling, and called me right back to correct it. 3 down, 384 up, Dynamic address, PPOPoE, very reliable. Free modem wired for either USB or ethernet. Biggest positive-no contract. Update: 9/2007: Service is still good, no changes since the SBC/at&t conversion. Service has gone down a few times, web site is useless in terms of tech support. But, overall, still very good. Update 12/2008: Still good service. Followup comments:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
»next review in page (previous review)
Setup was a breeze, just insert disk and off you go. My connectivity todate has been rock solid. Speeds have been as advertised. No complaints what so ever. (ATT Uverse is in the next neighborhood over. 200 yrds away) was hoping for FIOS in my neighborhood but they arent planning an upgrade :-( All in all very happy with the ATT DSL 6.0 package. 10/23/09 Still happy .. consistantly over the 6.0 speed and the upload is typically in the 300-450k range. Always have service never down ... couldnt be happier Followup comments:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
»next review in page (previous review)
Followup comments:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
»next review in page (previous review)
Reports from friends and others on-line show that this type of problem for install has been worked out over the 2 year period since it occurred to me. Also, the employees that participate here on their own time is a great help to all. It is obvious that the knowledge level of DSL has increased during this time. Since that time, BSFA has been excellent in the service, speed and reliability areas. Mail ha,s worked well for me with the multiple accounts and aliases and newsgroups have not been problematic. DNS servers have been reliable in this area. Authentication connection has been quick and easy every time. Dynamic IP's with PPPoA have been fine for the work I do since I am able to hold the IP for extended periods of time using the 'always on' connection when needed. If you have the choice between BSFA or CLEC DSL and cable, I'd recommend BSFA all the time. Additional review update 2/11/07: DSL at the 3 Mbps range for my service and doing well. Price is reduced from previous amount and the service meets my needs for now. 10/29/2007 I am now using the DSL Extreme (3Mbps down/384 Kbps up) for almost 6 months - reliable, maintains throughput, DNS servers need improvement (use OpenDNS most of the time). Still satisfied with the service. 10/22/09 Same service for 2 years and has been reliable and maintained speed. Have evaluated cable but AT&T (bought out BellSouth) is still the better option in my area - I'm sticking with it. Followup comments:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
»next review in page (previous review)
---- Update --- I now have upgraded to the 6meg package and have moved to another state. Everything is great. Can't wait until U-verse comes to town! Followup comments:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
»next page (previous review)
Followup comments:
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
AT&T Southeast
(58)
Covington,Saint Tammany,LA
$42 per month
BellSouth
"Reliable connection, Great 2nd level support"
"Combo Billing Dept Misleads, Poor Package Choice"
"I suspect the package bad points are because of AT&T's takeover."
·
about 5 days
·
good
