Presidential Appeals? Verizon Online DSL FAQPresidential Appeals? (#1283)
The people on the presidential appeals team do not have any resources that the other technicians don't.
You *should* be able to get the same information from the level 1 technicians that you get from the level 2/3 or presidential team. All four groups have the same information and resources available to them. Unfortunately, some of the technicians aren't always aware of this themselves and it's easy for some of them to just pass the customer to the next level even if the next level cannot offer the customer anything new.
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FAQ by kadar
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last modified: 2003-05-07 20:23:38