Comcast High Speed Internet FAQ
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FAQ Revisions	Editors: File Quit, Johkal, sortofageek Last modified on 2009-10-30 11:26:08
Table of Contents   0.1 Forum Specific (4) 1. Basic Comcast things (17)   1.1 E-mail (6)   1.2 Software (5)   1.3 Personal Web Pages/Online Storage (1)   1.4 Newsgroups (5) 2.Troubleshooting (10)   2.1 Modems (11)   2.2 Speed Tests (2) 3. Other (3)   3.1 Advanced Topics (9)   3.2 Networking (7)     3.21 Comcast Home Networking (2)   3.3 Bandwidth & Usage (4)   3.8 Business Class Service (1) 4. Comcast Digital Voice (CDV) (3) 5. Comcast Wi-Fi
0.1 Forum Specific About the BBR Comcast HSI FAQ. How To Get Help! Is this an official Comcast site and FAQ section? Comcast Employees Authorized to Represent Comcast on BBR
1. Basic Comcast things Can the cable modem work on any cable jack in the house? Can I connect to VPN using my service? Can I run servers (FTP, e-mail, etc) using my service? Does Comcast block service to any websites? How can I find my Local Payment Center? How can I find out if Comcast is available to me? How can I limit disclosure of my name and address by Comcast? How can I obtain a Comcast HSI Self Install Kit? How do I access the My Account? Official FAQs for Comcast HSI? What are the actual Provisioned Speeds? What are the Minimum System Requirements for HSI Service? What comes in the Comcast Self Install Kit? What is Comcast's Walled Garden? What is PowerBoost? What is the email address for Comcast Support? Why does uploading slow my connection?
1.1 E-mail How can I access my Comcast email other than comcast.net? How can I take steps to reduce spam to my e-mail addresses? I forgot my password. How can I reset it? If I am out of Comcast's network can I check my e-mail on my laptop? What are the e-mail settings? What if I get an account violation about ME sending spam from Comcast?
1.2 Software Do I need the Comcast software? How do I remove the Comcast branding from Internet Explorer? How should I optimize my settings for PC (Windows)? How should I optimize my settings for Macintosh? What media plugins are available?
1.3 Personal Web Pages/Online Storage How do I use FTP to log in?
1.4 Newsgroups Advanced News Setup/Info Are there any free newsgroup services? How do I apply for newsgroup access? How do I set up newsgroup access on my computer? I can't access the Comcast newsgroups server
2.Troubleshooting Comcast Network Health Status How can I contact Comcast? How can I document troubles with my service? How do I check my IP lease time? How do I contact the Comcast Executive Complaint Center? My cable modem's signal is OK, but I'm still having problems. What can I do? My connection is down. What can I do? Why am I seeing so much packet loss in my provider's network? Why do websites take forever to connect, but then load quickly? Why is my IP lease down to 1 hour?
2.1 Modems Can I update my modem's firmware? How can I view my Modem's Signal Levels, Firmware Version & Log Entries? Is it safe to post the address of my modem (MAC)? Should I lease or buy my modem? Should I use USB or Ethernet? What are the differences between the Motorola SB5100, SB5101 & SB5120? What do messages about timeouts mean? What should my Signal Levels be? Which modem should I get? Why does one device pull an IP, but my other device doesn't? Why does the light on my modem blink all the time?
2.2 Speed Tests What are the available Speed Test Sites? What other Speed Tests are available?
3. Other What about Coaxial Cable Amplifiers? What is the LFA? Why has my area been upgraded from 64QAM to 256QAM?
3.1 Advanced Topics How do I change what DNS server my computer uses? Comcast DNS website How do I get a different IP address? How the CMTS determines your modem's transmit power Is my IP address 'static' or 'permanent?' What is CRAN? What is HFC (Hybrid Fiber Coax)? What is QAM? What ports does Comcast block?
3.2 Networking Can I hook my modem up to a hub and get online with all my networked PC's? How can I network more than one computer? How can I network my Comcast Connection? How many IP addresses can I get? What is a good router for use with Comcast? What is a Hub/Switch/Router? Where can I find more help with networking?
3.21 Comcast Home Networking What if I lose or forget the Comcast Linksys router username/password? Where do I find more help regarding my Home Networking package?
3.3 Bandwidth & Usage Comcast Network Management Does Comcast have bandwidth use limits? Does Comcast publish anything about bandwidth limits? Has anyone received a warning from Comcast concerning infringement?
3.8 Business Class Service Small & Medium Business Class Internet Plans
4. Comcast Digital Voice (CDV) Is Comcast Digital Voice the same as other VoIP services? What is Comcast Digital Voice service? What is the website for CDV Voicemail?
5. Comcast Wi-Fi No questions in this section yet
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