Optimum Online FAQ
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FAQ Revisions	Editor: Lex Luthor Last modified on 2008-10-16 16:08:06 view: single page · printable
Table of Contents 1. General Questions (13) 2. Setting up and Testing your Modem (10) 3. E-Mail Setup (6) 4. Troubleshooting (6) 5. Speed (7) 6. Sharing (4) 7. iO FAQ (1)
1. General Questions Does OOL provide support via DSLR? When will OOL be available in my area? How can I sign up for OOL? What is OOL's return policy? Can I buy my own modem? What are the email addresses for contacting OOL? How long will I have my IP for? Is it static? Can I run a server on OOL? What Ports are Currently Blocked by OOL? Can I upgrade my "old" modem? What MODEMs are Compatible With OOL's New Tiers? What Routers are Compatible with OOL's 15/2 and 30/5 (BOOST) Plans? Can I opt-out of the DNS Assistance Service?
2. Setting up and Testing your Modem Should I connect via Ethernet or USB? What NIC should I use? What Splitter Should I Use for OOL? How can I tweak my connection? How can I check out my signal levels? Running DocsDiag to see detailed modem info What should my modem levels be? What do I do if my modem levels are poor? How do I know what firmware version I have? What about Cable Amplifiers?
3. E-Mail Setup What are OOL's email parameters? What are OOL's email limits? How can I check my mail via the web? How do I submit missed, unwanted spam e-mail messages to be filtered. How do I submit e-mail messages that have been miscategorized as Spam? Can I use a non-OOL SMTP (outgoing mail) server?
4. Troubleshooting I ran a tweak test and I see packet retransmissions, why? How do I test for packet loss? Why is my modem activity light constantly flashing (even if my pc is off)? How do I request a firmware update? I've upgraded firmware on my 3com sharkfin and the diagnostics page is gone. I'm Experiencing Packet Loss, What do I do?
5. Speed What speed caps does OOL use? How can I test my speed? What kinds of speeds should I be getting? How come I'm not getting 8Mbps like you? Can you please explain kilobits vs. kilobytes? I am getting slow speeds in peak hours. What can I do? What is an NDT speed server and why should I trust it?
6. Sharing How can I share my connection? Can I share my connection with only a HUB? Am I allowed use a router to share my connection? Can I use my modem at another location?
7. iO FAQ iO Faq from Yahoo! Cablevision_Digital Forum
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