[TWC] NYC Slow Speeds Page 53
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dontsleep @ 28th May 03:40PM:
Re: [TWC] NYC Slow Speeds

Friday? Hmmm,I just called now and they said turbo and extreme are still not available.
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Pizz @ 28th May 04:42PM:
Re: [TWC] NYC Slow Speeds

i was sent a email with the option to upgrade, was from time warner tracks or something. it gave me a 212 number to call up. When i did, i was told they no longer offer it. I said how come i got this email. I was placed on hold, and was transfered to level 3 - level3 approved my modem, and i could get turbo speeds. I was xffered from level3 to a TWCNYC customer care rep, she put in the code and told me my modem would reboot. And wala i got turbo.

i deleted the email or i would post it here.
--
The more you talk, the less you listen.


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mckenna797 @ 28th May 06:09PM:
Re: [TWC] NYC Slow Speeds

6:00 PM


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wwilsonxp @ 1st Jun 03:20AM:
Re: [TWC] NYC Slow Speeds

I was told by a time warner rep in queens center mall that time rr extreme was taken off because they couldn't handle the rr extreme speed.
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tekdemon @ 21st Jun 12:44AM:
Re: [TWC] NYC Slow Speeds

Ugh...in Flushing as well and it's crawling...was getting 5-6Mbps down on speedtest and speakeasy...no problems hitting ~500Kbps up.

I remember I used to get close to 10Mbps all the time without fail, although looking on my laptop and seeing how many wifi networks now show up I'm guessing a lot more people decided to go with RR.

Apparently they offered a package deal for my building, so a ton of people probably signed up since being part of the group lowers prices quite a bit (you basically have to get triple play but it's at a decent discount). Not happy since I'm used to Buffalo, NY 15/2 turbo speeds (I'm visiting my parents for a few weeks).

Time warner is probably making a ton of extra money selling people the same amount of bandwidth per building, at an individual discount to get more subscribers, but it's making my internet crawl-argh!

My best run so far (got lucky on this one):


My parents don't really care about the speeds since they mostly just browse and check e-mail, but it's definitely quite noticeable if you're downloading anything significant. Which, unfortunately, I have to because I just killed an entire hard drive and am trying to grab data off the internet to make up for what I lost. *sigh*
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tekdemon @ 26th Jun 09:07PM:
Re: [TWC] NYC Slow Speeds

Oh my goodness...down to ~2Mbps during peak after-work hours when everyone is storming the internet in my building.

This is a far, far, far cry from when I used to pull in 10Mbps here =(
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tekdemon @ 26th Jun 10:30PM:
Re: [TWC] NYC Slow Speeds

I think the best part is that Road Runer's own stupid speed test is showing that I'm getting 3Mbps...so it's slow even to their own servers because this node is probably ridiculously overloaded since they signed a bulk agreement with our coop. What good is $29.95 internet if it's literally 1/4th as fast as it used to be?!!?!?
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anon @ 27th Jun 01:28AM:
Re: [TWC] NYC Slow Speeds



Hell yeah!!!
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anon @ 27th Jun 07:36PM:
Re: [TWC] NYC Slow Speeds

No change in speed


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anon @ 2nd Jul 06:18PM:
Re: [TWC] NYC Slow Speeds

I've already had my issue escalated to Level 3 tech. I've been waiting for several months now for their "field engineers" to fix the problem but still, after work hours I get a whole 300kps download. 300!!! That's it!!!!

I really really really want to switch to Verizon FIOS, but they currently are not available where I live (Tribeca). I do a lot of online gaming, and it pretty much renders the game unplayable.
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nyrmetros @ 3rd Jul 08:06PM:
Re: [TWC] NYC Slow Speeds



??
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Pizz @ 4th Jul 10:43AM:
Re: [TWC] NYC Slow Speeds

Ping is fine - but my node must be getting slammed hardcore.


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neoalex @ 17th Jul 04:19AM:
Re: [TWC] NYC Slow Speeds

I have been experiencing the exact same problems with slow speeds, the only way they will actually start to move something is we file a complaint. Even if the issue may not get resolved in the very near future, at the very least you will not have to call and bug them every day, they will call you with status reports instead. The place to file a complaint is NYC DoITT (Department of Information Technology & Telecommunications)

Here's the link:
»www.nyc.gov/html/doitt/html/cons···rm.shtml

The more of you file complaints, the faster this issue will get resolved. You will be assigned a customer relationship representative who will contact all the internal Time Warner departments to get your issue resolved.
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Bytezboy @ 17th Jul 01:52PM:
Re: [TWC] NYC Slow Speeds

said by neoalex :

I have been experiencing the exact same problems with slow speeds, the only way they will actually start to move something is we file a complaint. Even if the issue may not get resolved in the very near future, at the very least you will not have to call and bug them every day, they will call you with status reports instead. The place to file a complaint is NYC DoITT (Department of Information Technology & Telecommunications)

Here's the link:
»www.nyc.gov/html/doitt/html/cons···rm.shtml

The more of you file complaints, the faster this issue will get resolved. You will be assigned a customer relationship representative who will contact all the internal Time Warner departments to get your issue resolved.
Yep, it worked for me!
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Pizz @ 17th Jul 02:50PM:
Re: [TWC] NYC Slow Speeds

Thanks for the link! I've had problems with speeds/modems etc.. but after talking with a level 3 support rep, the change in service is 102423423 million times better.

Those slow speeds i were getting, was due to my modem not having the correct provisioned file. The system had me on turbo, but the bin file i was getting was for standard. Also, he noticed i should swap out my modem to a newer docsis 2.0 one, and since i got this Arris 502 - I've been getting insane speeds.

There are 2 users who frequent these forums, who are very helpful. Sometimes asking them, nets you great results as well.

Also to add, i was told this last night. There is a lot of work going on in the entire NYC area. Nodes being split, plants being upgraded. Queens for example is getting huge work, due to FIOS. Manhattan will see alot of work as well in the coming year. Get your credit if you choose so for having service problems, but just understand things are being looked into.
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kevyip1 @ 22nd Jul 08:43PM:
Re: [TWC] NYC Slow Speeds

I got slow speeds too the past 2 days, but this morning I got 10Mbps download for the first time in Fresh Meadows!!! I think we must be the one of the last neighborhoods in NYC to get the 10Mbps upgrade.

Btw, I can't find "network status" at »help.rr.com anymore. Was it removed?
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DjVaGGo @ 22nd Jul 09:21PM:
Re: [TWC] NYC Slow Speeds

said by kevyip1 :

I got slow speeds too the past 2 days, but this morning I got 10Mbps download for the first time in Fresh Meadows!!! I think we must be the one of the last neighborhoods in NYC to get the 10Mbps upgrade.

Btw, I can't find "network status" at »help.rr.com anymore. Was it removed?
No, it is still there :)

Here: »help.rr.com/HMSLogic/network_status.aspx
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dontsleep @ 23rd Jul 12:39AM:
Re: [TWC] NYC Slow Speeds

My slow speeds have gone away lately as well.It seems after the boost thingy I'm getting very fast speeds now.


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anon @ 23rd Jul 11:17PM:
Re: [TWC] NYC Slow Speeds

how nice, been like this forever during the afternoon and night hours. Where's FIOS?!


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anon @ 24th Jul 12:13AM:
Re: [TWC] NYC Slow Speeds

Are all of you that are "seeing improvements" checking at the same times, or just whenever? I live in the PA area, and my issues is always, like clockwork between 7:30PM - 11:30 PM and I can pretty much guess what my latency is by the time, because it never changes except to get worse.

Tonight I finally got to speak to a level 3 tech after being bounced around to 18 random receptionists and when he checked my line during the correct time frame, he was shocked at what he saw. I should have been getting 15,000 kbps and was only showing 436 kbps.

I really have no idea what is going on, but there has been a huge explosion of problems in the north eastern area over the last month and it always begins and ends with prime time.
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anon @ 24th Jul 02:00AM:
Re: [TWC] NYC Slow Speeds

Wow, I get slowdowns every now and then but it's never been as bad as tonight. I'm paying for TW's 10mbps service at 11368.


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anon @ 25th Jul 08:10PM:
Re: [TWC] NYC Slow Speeds

these are the speeds Ive been paying for a couple of years, mostly peak hours, 10038(LES/Downtown)


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mckenna797 @ 25th Jul 09:30PM:
Re: [TWC] NYC Slow Speeds


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anon @ 28th Jul 04:41AM:
Re: [TWC] NYC Slow Speeds


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Lysis @ 28th Jul 11:40PM:
Re: [TWC] NYC Slow Speeds

just signed up recently
weird how they call this service 10 meg, that is laughable,
in some industries i gotta think this would be considered false advertising or something

but its faster than dsl still so...


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mckenna797 @ 29th Jul 06:08AM:
Re: [TWC] NYC Slow Speeds





Speakeasy test

Last Result:
Download Speed: 27039 kbps (3379.9 KB/sec transfer rate)
Upload Speed: 497 kbps (62.1 KB/sec transfer rate)

Time warner NYC speed test
Last Result:
Download Speed: 22101 kbps (2762.6 KB/sec transfer rate)
Upload Speed: 492 kbps (61.5 KB/sec transfer rate)


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wkpower @ 1st Aug 03:45AM:
Re: [TWC] NYC Slow Speeds

has anyone been getting crap speeds again in manhattan? started going nuts on me for the past week or two now. speeds drop at pretty random times of the day. sometimes during peak hrs, sometimes late afternoon, sometimes in the middle of the night. once in a while it'll drop during the day. are they doing maintenance, splitting nodes or whatever? i'm in 10002 lower east side.
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anon @ 1st Aug 09:05AM:
Re: [TWC] NYC Slow Speeds

West village 10014 here, and my packet loss suddenly increased to about 15% last night. It's still around 7% now.
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anon @ 1st Aug 04:45PM:
Re: [TWC] NYC Slow Speeds

West Village here too, 10014.

For the last few weeks myself and my roommate's PCs have been all but shut out of anything media-heavy like Youtube or even Marthastweart.com (lol.) Google takes a while to load or execute a search and, of course, much longer to load the chosen link.
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anon @ 1st Aug 04:47PM:
Re: [TWC] NYC Slow Speeds

West Village here too, 10014.

For the last few weeks myself and my roommate's PCs have been all but shut out of anything media-heavy like Youtube or even Marthastweart.com (lol.) Google takes a while to load or execute a search and, of course, much longer to load the chosen link. We both use IE7. :\
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nyrmetros @ 15th Aug 01:12AM:
Re: [TWC] NYC Slow Speeds

Northeast Queens


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nyrmetros @ 15th Aug 01:21AM:
Re: [TWC] NYC Slow Speeds


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anon @ 16th Aug 05:59PM:
Re: [TWC] NYC Slow Speeds

anyone else having severe packet loss in NYC? I'm getting about 25% packet loss pinging google and yahoo.
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collegea @ 17th Aug 09:04AM:
Re: [TWC] NYC Slow Speeds

»www.speedtest.net/result/310155844.png

Wow! 35277kb/s 480kb/s upload

That's on my main computer, connected via ethernet.

The laptop that is connected wirelessly to my Belkin Wireless G router is getting 15277kb/s and 420kb/s upload

I'm in Whitestone, Queens. I don't have Turbo, just regular. I recently got rid of wireless roadrunner (with that SMC wireless router) after 4 years and now have the regular RCA modem.

I think the speeds are so good because its early in the morning. I was getting 15000 kb/s download on my RCA modem and a little over 10000 kb/s on the laptop connected wirelessly via Belkin Wireless G, Part number F5D7230-4 version .8000

I find Belkin Wireless G is much superior to Linksys (much stronger signal) and is much cheaper, only $39.99. Bought at Staples on Northern Blvd in Flushing.
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csnut18 @ 17th Aug 12:12PM:
Re: [TWC] NYC Slow Speeds

said by collegea :

»www.speedtest.net/result/310155844.png

Wow! 35277kb/s 480kb/s upload

That's on my main computer, connected via ethernet.

The laptop that is connected wirelessly to my Belkin Wireless G router is getting 15277kb/s and 420kb/s upload

I'm in Whitestone, Queens. I don't have Turbo, just regular. I recently got rid of wireless roadrunner (with that SMC wireless router) after 4 years and now have the regular RCA modem.

I think the speeds are so good because its early in the morning. I was getting 15000 kb/s download on my RCA modem and a little over 10000 kb/s on the laptop connected wirelessly via Belkin Wireless G, Part number F5D7230-4 version .8000

I find Belkin Wireless G is much superior to Linksys (much stronger signal) and is much cheaper, only $39.99. Bought at Staples on Northern Blvd in Flushing.
Yes but you are only getting that speed for the first few seconds of the download. It really is not helpful for emule or bitorrent which is what I need.
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nyrmetros @ 27th Aug 11:51PM:
Re: [TWC] NYC Slow Speeds

Using Firefox from Northeast Queens



Using IE from Northeast Queens


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Lysis @ 28th Aug 03:19PM:
Re: [TWC] NYC Slow Speeds

11211 brooklyn kings

i had 500 down all day (connection is supposed to be 10,000 down) but resetting the modem fixed it (back up to 7,400 down now which is as high as it goes)
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anon @ 29th Aug 08:32PM:
Re: [TWC] NYC Slow Speeds

I just got a new modem today (my old one broke) and now I'm getting in the high 20k as well! Whitestone, NY. WTF is going on? Did we get an upgrade?!?!? WOOT WOOT! Still shitty upload though!
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egyptskng1 @ 29th Aug 11:14PM:
Re: [TWC] NYC Slow Speeds

My speed has dipped down to below 900kbps tonight. Tried to do a 'tracert' but have been only getting a "Transmit error: code 65". Don't know what's happening in the Jamaica area tonight. Anyone else with this experience? Perform a 'tracert www.(ANYSITE).com' in a cmd, see what happens.
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mckenna797 @ 30th Aug 09:38AM:
Re: [TWC] NYC Slow Speeds

said by p0verhaus :

I just got a new modem today (my old one broke) and now I'm getting in the high 20k as well! Whitestone, NY. WTF is going on? Did we get an upgrade?!?!? WOOT WOOT! Still shitty upload though!
the speed you are seeing is most likely Powerboost
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nyrmetros @ 6th Sep 12:17PM:
Re: [TWC] NYC Slow Speeds

And what exactly is powerboost ??
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mckenna797 @ 6th Sep 02:38PM:
Re: [TWC] NYC Slow Speeds

said by nyrmetros :

And what exactly is powerboost ??
Available to Standard, Turbo and Extreme Road Runner customers, PowerBoostâ„¢ allows you to temporarily experience download speeds significantly faster than their current speed at no extra cost.
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anon @ 8th Sep 04:21PM:
Re: [TWC] NYC Slow Speeds

said by mckenna797 :

said by nyrmetros :

And what exactly is powerboost ??
Available to Standard, Turbo and Extreme Road Runner customers, PowerBoostâ„¢ allows you to temporarily experience download speeds significantly faster than their current speed at no extra cost.
but nowhere near fios speeds. i cant wait for verizon to wire my area.
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nyrmetros @ 9th Sep 04:13PM:
Re: [TWC] NYC Slow Speeds

said by mckenna797 :

said by nyrmetros :

And what exactly is powerboost ??
Available to Standard, Turbo and Extreme Road Runner customers, PowerBoostâ„¢ allows you to temporarily experience download speeds significantly faster than their current speed at no extra cost.
How do they temporarily add faster speeds?
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mckenna797 @ 10th Sep 12:34PM:
Re: [TWC] NYC Slow Speeds


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wkpower @ 10th Sep 09:05PM:
Re: [TWC] NYC Slow Speeds

here we go again.........ugh.


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nycnetwork @ 10th Sep 11:28PM:
Re: [TWC] NYC Slow Speeds

This is RR Premium Prime Time in Brooklyn 11206:


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mckenna797 @ 11th Sep 12:00AM:
Re: [TWC] NYC Slow Speeds


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kamm @ 11th Sep 09:10AM:
Re: [TWC] NYC Slow Speeds

said by roadsoslow :

said by mckenna797 :

said by nyrmetros :

And what exactly is powerboost ??
Available to Standard, Turbo and Extreme Road Runner customers, PowerBoostâ„¢ allows you to temporarily experience download speeds significantly faster than their current speed at no extra cost.
but nowhere near fios speeds. i cant wait for verizon to wire my area.
Yeah, I check my address every week... :D
--
[BQUOTE=[user=bicker]]Waaaa waaaa waaaa. You just want what you want and don't care to factor in what is right or true. Your perspectives are un-American, and deserve far more ridicule than I'm prepared to pile on them.
[/BQUOTE]
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anon @ 12th Sep 10:11PM:
Re: [TWC] NYC Slow Speeds

Brooklyn 11209

High latency for the past few days in Bay Ridge. Received the usual story about needing to send a tech over and that there is no other way to troubleshoot the problem. Can't wait for FIOS to reach the area.

Tracing route to www.l.google.com [72.14.205.99]
over a maximum of 30 hops:

2 21 ms 35 ms 33 ms gig-0-3-nycmnys-ubr4.nyc.rr.com [24.29.100.38]
3 42 ms 29 ms 21 ms gig-4-2-nycmnys-rtr2.nyc.rr.com [24.29.100.41]
4 11 ms 21 ms 12 ms pos-1-1-nycmnya-rtr2.nyc.rr.com [24.29.130.58]
5 230 ms 230 ms 190 ms gig11-0-0-nycmnya-rtr2.nyc.rr.com [24.29.130.186
]
6 233 ms 247 ms 249 ms 66.109.6.76
7 253 ms 242 ms 235 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
8 228 ms 250 ms 283 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 285 ms 222 ms 207 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
10 224 ms 264 ms 263 ms 66.109.9.66
11 299 ms * 245 ms 216.239.48.108
12 255 ms 266 ms 279 ms 209.85.252.165
13 * 250 ms 246 ms 209.85.250.110
14 288 ms 302 ms 271 ms 66.249.94.90
15 236 ms 288 ms 262 ms 72.14.232.66
16 269 ms 228 ms 218 ms qb-in-f99.google.com [72.14.205.99]

Trace complete.

C:\Documents and Settings\Owner>tracert www.google.com

Tracing route to www.l.google.com [72.14.205.147]
over a maximum of 30 hops:

2 10 ms 28 ms 12 ms gig-5-2-nycmnys-rtr1.nyc.rr.com [24.29.100.33]
3 13 ms 12 ms 12 ms pos-1-0-nycmnyl-rtr2.nyc.rr.com [24.29.100.13]
4 19 ms 18 ms 11 ms tenge12-1-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
5 199 ms 161 ms 221 ms tenge-3-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
06]
6 216 ms 232 ms 222 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 208 ms 192 ms 193 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
8 190 ms 223 ms 271 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
9 236 ms 247 ms 180 ms 66.109.9.66
10 205 ms 231 ms 261 ms 216.239.48.108
11 240 ms 207 ms 186 ms 66.249.94.234
12 232 ms 238 ms 275 ms 209.85.250.110
13 257 ms 242 ms 222 ms 66.249.94.90
14 233 ms 251 ms 274 ms 72.14.236.138
15 247 ms 227 ms 237 ms qb-in-f147.google.com [72.14.205.147]

Trace complete.
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dontsleep @ 14th Sep 12:44AM:
Re: [TWC] NYC Slow Speeds



Pretty good these days.They finally fixed whatever it was around here.
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Pizz @ 14th Sep 06:38AM:
Re: [TWC] NYC Slow Speeds

We had multiple trucks during evening last night - My IP changed to a new block of 64.xx - speed is below, ping is getting better. But i've noticed very smooth multiple downloading now.


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anon @ 14th Sep 02:00PM:
Re: [TWC] NYC Slow Speeds

im waiting for fios patiently. Manhattan, 10038 zip


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Dareius @ 14th Sep 07:06PM:
Re: [TWC] NYC Slow Speeds

Not bad for a Sunday here in Queens, NY.


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mckenna797 @ 14th Sep 10:10PM:
Re: [TWC] NYC Slow Speeds

»speed.io/pics/1128/4169/speed.io.png


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lemmegetthat @ 15th Sep 02:22PM:
Re: [TWC] NYC Slow Speeds



hi, im new to this and have been experiencing slow speeds in Queens for a week or two. I have to reload pages multiple times before they load. My speed seems to be in live with everyone else but what do the ping and connection numbers mean? and how can i improve them?? thanks
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Liet @ 15th Sep 09:41PM:
Re: [TWC] NYC Slow Speeds

I'm getting furious at the frequent latency spikes in Elmhurst, Queens. Why the hell am I experiencing 700+ ms pings to sites like yahoo.com and dslreports.com every other night? Why am I getting so many dropped packets that surfing is excruciating every other night?

I'd love to take my money elsewhere at this point.

Edit: Please excuse the anger. I'm frustrated. :)
Seems like a big spike in Newark?

1 33 ms 60 ms 42 ms 10.70.0.1
2 70 ms 43 ms 40 ms gig-6-3-nycmnyl-rtr2.nyc.rr.com [24.29.119.81]
3 40 ms 81 ms 86 ms tenge12-1-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
4 644 ms 657 ms 773 ms tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
10]
5 656 ms 671 ms 675 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 645 ms 633 ms 685 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
7 666 ms 671 ms 645 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
8 653 ms 640 ms 624 ms 66.109.9.56
9 635 ms 618 ms 603 ms ae2-p170.msr2.re1.yahoo.com [216.115.108.69]
10 615 ms 653 ms 642 ms ge-9-3.bas-a1.re4.yahoo.com [216.39.49.3]
11 606 ms 646 ms 655 ms w2.rc.vip.re4.yahoo.com [206.190.60.37]

Trace complete.
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anon @ 15th Sep 09:58PM:
Re: [TWC] NYC Slow Speeds

Liet - my connection is as bad as yours tonight. Call TWC to complain and they'll put you through the same useless steps - restart your cable modem and then say you need to schedule an appointment so someone can troubleshoot the problem in your home. When you get frustrated, fill out the DoITT complaint form and then wait until the problem goes away in a week or a month.

Tracing route to www.yahoo-ht3.akadns.net [69.147.76.15]
over a maximum of 30 hops:

2 19 ms 24 ms 10 ms gig-0-3-nycmnys-ubr4.nyc.rr.com [24.29.100.38]
3 10 ms 13 ms 14 ms gig-4-2-nycmnys-rtr2.nyc.rr.com [24.29.100.41]
4 14 ms 12 ms 12 ms pos-1-1-nycmnya-rtr2.nyc.rr.com [24.29.130.58]
5 571 ms 594 ms 579 ms tenge-3-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
114]
6 585 ms 585 ms 586 ms 66.109.6.76
7 597 ms 596 ms 599 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
8 592 ms 588 ms 587 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 576 ms 594 ms 554 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
10 557 ms 585 ms 606 ms 66.109.9.163
11 555 ms 580 ms 612 ms ae1-p161.msr1.re1.yahoo.com [216.115.108.27]
12 598 ms 586 ms 562 ms ge-1-43.bas-a2.re3.yahoo.com [66.196.112.205]
13 572 ms 569 ms 585 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
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wkpower @ 15th Sep 10:55PM:
Re: [TWC] NYC Slow Speeds

the heck. did time warner start capping speeds or something? every night its slow now. every night. not laggy slow but just slow slow with high ping. nothing times out or anything but it just seems like the speed is capped with a low cap. download speeds are horrific.
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Liet @ 16th Sep 12:32AM:
Re: [TWC] NYC Slow Speeds

Hiya residue. Nice to know I'm not alone.

I called them up and spoke to Miss Congeniality, whose job was to show compassion and repeat my complaint before putting me on hold for 30 minutes (no joke). That was perfect, because that's about how long it took to finally reach Verizon's site and check on whether Fios is available in my area. It's not (arrrgh!), and I'm not touching DSL.

Another fruitless conversation and I'm kicked up to Tier 3. However, he did not tell me to schedule an appointment... he told me to copy-n-paste some tracerts and email tech support, who may or may not fix the problem.

Wonderful.

The good news is pings have gotten back to normal since 12:20am. The bad news is I've been an internet gamer since the web had 7 sites, and if my pings are 700ms from 8pm on every night I'm paying for a worthless service.

There's my vent for the night. Sleep well. :)
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anon @ 16th Sep 01:56PM:
Re: [TWC] NYC Slow Speeds

Tell me about it!!!!!

I live in Queens, NY and for the last 2 weeks from 8pm-1am my connection feels worse than 56k!!!!!

I also play online game (counter strike) and my ping will be 700ms in the servers that I need to play on and 20's in the servers that I don't like playing in. Bad routing probably!!!

I'm sick and tired of going through the process of calling customer service....been there and done that numerous times and this happens every 3-4months!

Please Verizon FIBER!!! come to my neighborhood!!!!!!!!
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anon @ 17th Sep 10:41AM:
Re: [TWC] NYC Slow Speeds

Same exact issues as you. I live in Jamaica, Queens. For past week or two, 8pm to around 1am, my latency is about 700ms. Ive been on the phone with tier 1 -3, the broadband group, customer service and it seems as if they all read off of the same list of questions to ask every time (are you behind a router, did you reboot your modem, have you unplugged your PC ...etc).

I sent them my traceroutes and pings, i told them exactly where the latency is coming from, the router name and IP, time of day, however anyone and everyone that I have spoken with doesnt seem to have the knowledge to understand the issue.

When the Tier 3 person I spoke with asked me "what do you mean by latency", and didnt understand the term, I knew I was at a dead end. All I wanted was someone to acknowledge where the issue was, and that sending a field service person to my house to swap a modem, or check RF levels was not going to help, especially considering the problem occurs in the evenings.

I even tried cancelling my service last night, but they told me that I needed to return a cable modem which I didnt have (I have been using my own cable modem for 8 years).

So in essence, the service I am paying for that doesnt work, cant be cancelled, because they think I have a modem I dont have.

Time Warner Cable service is horrible, and their tech support is even worse. Unfortunately FIOS is not available in my area yet.
reply
anon @ 17th Sep 12:31PM:
Re: [TWC] NYC Slow Speeds

I just moved into my new apt and got TWC. My parents have been subscribers since, literally, it came out on the upper west side. I noticed my download speeds were not great so I called up tech support. They suggested I upgrade to turbo. I upgrade to turbo and what once used to be 1.5 mbps turned into 60-70 kbps maxing out at about 600 kbps. I am experiencing these speeds at 12:30 PM. Unbelievable. I call tech support and they give me the run around about routers and connection cables. The funny thing is when Roadrunner first came out they had actual techs answering the calls now they just have some idiots who don't even know what TCP/IP is. They told me to bring my modem in (obviously not the problem) and then told me my account had not even been upgraded to Turbo. I called Cust. Serv they told me my account had been upgraded. So now I am waiting for a retarded rep from TWC to come to my house (between the hours of 9am and 7pm... are you kidding me????) who is going to try and replace my modem. It is obvious that Time Warner has some serious routing issues in the metro area that they need to address. This used to be a decent ISP but it has sunk as low as you can go. As with nearly everyone else on this board: WHERE'S THE FIOS. I almost wish that I had just used verizon DSL as bad as it is...
reply
anon @ 17th Sep 02:58PM:
Re: [TWC] NYC Slow Speeds

ehh why am I getting this speed??



I always thought I had 10MB...I've been having ping/lagg issues every 8-12am for the last 2wks...
Decided to do a speed test today (3pm). I know it's not in the prime time..but I've never had speeds like this...WTH is going on!!!

Give me this kind of speed when I need it! lol
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dellsweig @ 17th Sep 03:10PM:
Re: [TWC] NYC Slow Speeds

its called competition.... See what happens when FIOS comes to town!!!

I am with TWC Road Runner in Orange County NY - getting 14M/500 on the standard tier and we dont even have FIOS in the area yet.

The shape of things to come.. Be sure TWC is working on their system and we will alll benefit - if we can handle the road-bumps..

Remember 56k dial up (14400 if you were lucky)
reply
Liet @ 17th Sep 10:04PM:
Re: [TWC] NYC Slow Speeds

Well, 10pm and there's a great matchup between USAAF P39s and Japanese Zeros that I was hoping to compete in... But our friendly neighborhood Newark TWC node is a mess again.

Without a doubt it will be back to normal at 12:30 in the morning.

Tracing route to yahoo.com [68.180.206.184]
over a maximum of 30 hops:

1 52 ms 32 ms 28 ms 10.70.0.1
2 41 ms 72 ms 36 ms gig-6-3-nycmnyl-rtr2.nyc.rr.com [24.29.119.81]
3 34 ms 71 ms 34 ms tenge12-1-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
4 549 ms 523 ms 553 ms tenge-0-3-0-nwrknjmd-rtr.nyc.rr.com [24.29.97.6]

5 545 ms 542 ms 571 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 551 ms 541 ms 548 ms ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
7 * 587 ms 619 ms 66.109.6.10
8 600 ms 572 ms 584 ms ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139]
9 591 ms 584 ms 597 ms 66.109.9.173
10 597 ms 613 ms 596 ms ae0-p150.msr2.sp1.yahoo.com [216.115.107.73]
11 565 ms 593 ms 578 ms te-8-1.bas-a2.sp1.yahoo.com [209.131.32.19]
12 567 ms 569 ms 581 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184]

Trace complete.
reply
anon @ 17th Sep 10:26PM:
Re: [TWC] NYC Slow Speeds

If you're experiencing continued latency and can't get a satisfactory resolution from TWC, contact DoITT.

»www.nyc.gov/html/doitt/html/cons···rm.shtml

WinMTR is also a good program to aggregate traceroute results.
reply
anon @ 17th Sep 10:58PM:
Re: [TWC] NYC Slow Speeds

COSMO

So entire NYC area looks to have horrible latency, I checked with a few friends. To amuse myself, I did a trace to help.rr.com :-D.

C:\>tracert help.rr.com

Tracing route to help.rr.com [24.28.200.103]
over a maximum of 30 hops:

1 9 ms 1 ms 1 ms 10.10.10.1
2 * * * Request timed out.
3 7 ms 12 ms 11 ms gig3-1nycmnyu-rtr1.nyc.rr.com [24.29.130.157]
4 21 ms 14 ms 13 ms pos-7-0-nycmnyl-rtr2.nyc.rr.com [24.29.98.25]
5 19 ms 10 ms 11 ms tenge12-1-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
6 779 ms 614 ms 824 ms tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
10]
7 800 ms 613 ms 818 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
8 619 ms 797 ms 818 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 638 ms 613 ms 803 ms ae-0-0.cr0.dca10.tbone.rr.com [66.109.6.30]
10 612 ms 795 ms 817 ms 66.109.6.125
11 636 ms 663 ms 811 ms hrndvaspk-swt2-ge9-2.hrndva.rr.com [24.30.192.90
]
12 806 ms 614 ms 614 ms 24.28.200.103

Trace complete.

Isn't that great, latency through their entire network. I know that TWC is regionalized and the help.rr.com server is probably in VA, but I should be getting very low latency when I stay within their footprint.

Go ahead TWC, blame it on my router or on the providers site I am trying to reach...ohh wait, you are the provider of the server I am trying to reach.
reply
nyrmetros @ 17th Sep 11:07PM:
Re: [TWC] NYC Slow Speeds


reply
anon @ 17th Sep 11:11PM:
Re: [TWC] NYC Slow Speeds

After a week of calling in and being given the run around by every tier they had, I finally spoke with someone who finally acknowledged something is going on that isnt a customer premise equipment problem. For the days prior, I was unable to get anyone to escalate this, or even acknowledge there was a problem. However this evening I spoke with a Tier 3 guy who actually had a brain cell, and acknowledged the issue and escalated to his supervisors and would be calling me back within 24 hours. I know this is a long way from being fixed, but it should not have taken a week to get to this point.

Every night from 8:30 to 12:30am ... same horrific pings. For those who do online gaming such as WoW, there is a dedicated thread just for NYC Slow speed issues that someone started, in hopes Blizzard might have better luck getting TWC to acknowledge something isnt right.

I am not familiar with TWC's infrastructure, but switching from RoadRunner to say Earthlink over the TWC cable plant, might allow the traffic to take a different path, and thus bypassing this mess.

I have filed a complaint with DoITT, and I suggest anyone with these issues file a complaint. Its not so much that they are having an issue, as their blatant disregard for acknolwedging and/or providing some form of escalation. I understand sometimes problems are difficult to fix working in the same industry, but simply transfering us from group to group asking the same idiotic questions (did you reboot your modem, are you behind a router, did you update your patches, are you running P2P software ...etc), and then resorting to having a truck roll to swap a modem.

I called them today to file a formal grievance with TWC management, and eventually got transferred to the same technical support staff who disregarded my issue.

Once an alternative to TWC is available, adios TWC.
reply
anon @ 17th Sep 11:12PM:
Re: [TWC] NYC Slow Speeds

This is not even funny, Im so ready to cancel. Downtown Manhattan 10038 zip


reply
mckenna797 @ 18th Sep 12:05AM:
Re: [TWC] NYC Slow Speeds

what a difference Manhattan and Queens are like day and night

there is something very wrong with TW in Manhattan


reply
nyrmetros @ 18th Sep 01:25AM:
Re: [TWC] NYC Slow Speeds


reply
anon @ 18th Sep 09:43AM:
Re: [TWC] NYC Slow Speeds

If RR can keep this speed I would be satisfied but Im 99% sure this will change. Downtown Manhattan 10038 zip, 9:45am.

reply
anon @ 18th Sep 10:25AM:
Re: [TWC] NYC Slow Speeds

My latency kicks in at the same place yours does:

tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com

Depending on where I am trying to hit, it might be:

tenge-3-0-0-nwrknjmd-rtr.nyc.rr.com

It looks like it is part of some regional distribution or core router.

Its not the first hop (CMTS), or the second hop, so TWC tech's ... please STOP asking if I am connected to a linksys router. Please stop asking if I have the latest patches on my Windows XP box .... please open your eyes, look at the basic traceroutes (if you cant comprehend what a traceroute is .. google it), and escalate this to the network engineers/admins who can actually do something about it.

For those who have this problem, make sure you file a complaint with DoITT, and keep calling up TWC for a credit on the days this doesnt work (which is every day).

When the monthly credits are examined and they see hundreds if not thousands or people have called for credits in a given area, yet there has been no escalation ... thats when
progress is made (and people jobs are eliminated).
reply
Dareius @ 18th Sep 01:32PM:
Re: [TWC] NYC Slow Speeds

The Road Runner was caught by the Coyote and the only thing left is a foot sticking out of the Coyote's mouth. *burp burp*
reply
anon @ 18th Sep 10:24PM:
Re: [TWC] NYC Slow Speeds

Slow speeds here too between 9 PM and 11 PM. I'm in Rockaway Beach, Queens. I run a test when i get home at 7, get 18k download, then at 9pm it drops to 2-3k. whic hwould not be too bad, if latency was ok. Can't really play World of Warcraft anymore, unbearable latency.

When i got to level 3 tech support at TW, the guy says he'll book a tech to come out, only to say that oh, can't book anyone because there is work being done in your area, when the work is complete you issue may be resolved, if not book then. Customer support refuses to aknoledge that there is work being done in the area.

From personal experience with Verizon dsl, i had similar issue with Verizon when they had 3 trucks parked a mile away from my house with a huge hole in the ground. The Verizon tech admitted at that time that they were doing work at night ,and switch people to back up routers. Time Warner may be doing the same thing, upgrading network to compete with FIOS, which is now available in NYC, and upgrading their network at night, while switching us on temp servers.

Go figure, they all the same!
reply
JSY @ 20th Sep 03:26AM:
Re: [TWC] NYC Slow Speeds



Yeah, too bad this is when no one but me is online... LOL
reply
anon @ 20th Sep 04:38PM:
Re: [TWC] NYC Slow Speeds

TWC replaced our modem, and the problem seems to have gone away for now.
reply
anon @ 20th Sep 05:13PM:
Re: [TWC] NYC Slow Speeds



That is what I am getting now. They came and replaced the modem. However, I still ping badly for some games and some sites my download is still horribly slow. I believe that TWC is just extraordinarily poorly router in the metro/ manhattan area.
reply
mckenna797 @ 20th Sep 10:36PM:
Re: [TWC] NYC Slow Speeds






reply
anon @ 21st Sep 09:48PM:
Re: [TWC] NYC Slow Speeds

This is a peak hour Latency issue with the HUB(s)/NODE(s) I have highlighted.

C:\Users\daddy>tracert www.yahoo.com

Tracing route to www.yahoo-ht3.akadns.net [69.147.76.15]
over a maximum of 30 hops:

1 17 ms 8 ms 10 ms x.x.x.x
2 7 ms 7 ms 8 ms gig-5-1-nycmnys-rtr1.nyc.rr.com [x.x.x.x]
3 14 ms 26 ms 10 ms pos-1-0-nycmnyl-rtr2.nyc.rr.com [24.29.100.13]
4 19 ms 15 ms 10 ms tenge12-1-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
5 424 ms 445 ms 455 ms tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
10]
6 456 ms 460 ms 455 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 461 ms 463 ms 442 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
8 468 ms 455 ms 450 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
9 435 ms 451 ms 452 ms 66.109.9.167
10 442 ms 444 ms 451 ms ae2-p161.msr1.re1.yahoo.com [216.115.108.67]
11 458 ms 469 ms 466 ms ge-1-44.bas-a2.re3.yahoo.com [66.196.112.207]
12 430 ms 435 ms 415 ms f1.www.vip.re1.yahoo.com [69.147.76.15]

Trace complete.

C:\Users\daddy>ping 24.29.119.1

Pinging 24.29.119.1 with 32 bytes of data:
Reply from 24.29.119.1: bytes=32 time=26ms TTL=248
Reply from 24.29.119.1: bytes=32 time=11ms TTL=248
Reply from 24.29.119.1: bytes=32 time=17ms TTL=248
Reply from 24.29.119.1: bytes=32 time=7ms TTL=248

Ping statistics for 24.29.119.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 26ms, Average = 15ms

C:\Users\daddy>ping 66.109.6.78

Pinging 66.109.6.78 with 32 bytes of data:
Reply from 66.109.6.78: bytes=32 time=464ms TTL=59
Reply from 66.109.6.78: bytes=32 time=460ms TTL=59
Reply from 66.109.6.78: bytes=32 time=467ms TTL=59
Reply from 66.109.6.78: bytes=32 time=472ms TTL=59

Ping statistics for 66.109.6.78:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 460ms, Maximum = 472ms, Average = 465ms

C:\Users\daddy>
reply
Dareius @ 21st Sep 10:01PM:
Re: [TWC] NYC Slow Speeds

Sigh...

I pray every single night TWC goes under. I will gladly take Comcast over this or Cablevision.

The service tonight is near unusable here in Elmhurst Queens. So slow that my XBox 360 will not join any games.

Please oh please go out of business.
reply
anon @ 21st Sep 10:02PM:
Re: [TWC] NYC Slow Speeds

the latency of the tracert appears to begin at [24.29.119.1] but if you ping it directly, all is good.
Ping the next hop down, [66.109.6.78] and all hell breaks loose during our problem times.

the 'handshake' between rtr.nyc.rr.com and .tbone.rr.com, hops 5 and 6, is what needs to be addressed.

Send your tracert and ticket numbers(if you called twc and received a ticket #)
to Ihelpdesk@nyc.rr.com
also call supervisors during the day, if you can get a hold of one. DOITT is another good tool we can use.
reply
anon @ 21st Sep 10:53PM:
Re: [TWC] NYC Slow Speeds

i'm fed up with time warner cable internet here in manhattan.

just trying to load the time warner cable webpage takes about 15 seconds, and i have a very high-end computer!

no matter what speed-test site i use, i get horrible results.

for exampe:


i'm paying like $50/mo money per month for this?!? give me a break. i'm switching to speakeasy dsl ASAP.
reply
Dareius @ 21st Sep 11:17PM:
Re: [TWC] NYC Slow Speeds

Believe it or not, I am considering DSL and that is a step down internet wise.

I have to give TWC credit on the way they pay off politicians.

I am guessing they have the DOITT paid off too. How this fails to be looked into just makes customers like myself shake my head.
reply

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