[CATV] No cable cards

[CATV] No cable cards
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Princeton @ 21st Dec 01:34PM:
[CATV] No cable cards

I bought myself an earlt Christmas present - a TiVo. This requires two cablecards to work with HD and premium channels.

On Wednesday, I called to have an install scheduled for December 27/28 - and was told that they were "backordered" with no date for order fulfillment. I was advised that there are 40 people on the list.

I now have a $700 boat anchor.

Anyone else here in the same boat?

Any ideas for resolution?
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Princeton @ 27th Dec 10:43AM:
Re: [CATV] No cable cards

Update - 12/27. No cards - no dates.
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DaveNJ @ 27th Dec 11:07AM:
Re: [CATV] No cable cards

You should ask them, since your out of Single mode cards, order me a M-card. Since TIVO is designed for the Mcard.
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anon @ 28th Dec 12:47AM:
Re: [CATV] No cable cards

All you have to do is call them up and ask politely one more time. Then you just have to say this:
I just want to let you know that I will be contacting the FCC to file a complaint becuase it is a law that cable companies must provide customer's with cable cards.

Then if they still refuse you should contact the FCC. I got my cable card by simply saying that and then the next word out of there mouth was hmmmm it looks like the cable cards are back instock. Just make a little noise and you will get your cable card.

In the mean time I will file a report with the FCC.
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anon @ 28th Dec 12:51AM:
Re: [CATV] No cable cards

here is the link to file a complaint. I promise you Patriot Media will not get away with this. This ia serious violation. Also it is within your legal right to purchase your own cable card and then have patriot media provision it. so can you do that too.

»fjallfoss.fcc.gov/cgb/fcc475.cfm
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payload6976 @ 28th Dec 06:34AM:
Re: [CATV] No cable cards

patgod is right on this one, in defense of patriot though, there inventory tallies are problably being totally controlled by comcast, I wouldn't be surprised if the somerset technical operations are being run by another NJ comcast office like west windsor, union, or port murray
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Princeton @ 28th Dec 08:31AM:
Re: [CATV] No cable cards

Thanks for the advice.

I called again just now - they don't have any cards - and are not impressed with the threat of a complaint to the FCC.

I filed using the online form.
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robjlevin @ 28th Dec 08:52AM:
Re: [CATV] No cable cards

Most of their CSRs are too poorly trained to care. I'll bet many of them don't even know what the FCC is.
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submrge @ 28th Dec 09:57AM:
Re: [CATV] No cable cards

said by patgod :

here is the link to file a complaint. I promise you Patriot Media will not get away with this. This ia serious violation. Also it is within your legal right to purchase your own cable card and then have patriot media provision it. so can you do that too.

»fjallfoss.fcc.gov/cgb/fcc475.cfm

that's a form to complain about your bill. no where on that page does it mention anything about being able to lodge complaints about the co running out of stock.
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DaveNJ @ 28th Dec 11:49AM:
Re: [CATV] No cable cards

said by Princeton :

Thanks for the advice.

I called again just now - they don't have any cards - and are not impressed with the threat of a complaint to the FCC.

I filed using the online form.

Then i would expect them to provide a box free of charge until the cards come back in stock.
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robjlevin @ 28th Dec 04:33PM:
Re: [CATV] No cable cards

I don't know about free but certainly the same cost as a cable card.
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shokk @ 30th Dec 03:42PM:
Re: [CATV] No cable cards

What are you currently paying for the cable card rental? I'm looking to get the same TiVo.
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Thomamon @ 1st Jan 01:24PM:
Re: [CATV] No cable cards

I contacted them this past week too and they should it should be about a week until they receive them. I will call again tomorrow and ask for an update and tell them about the FCC as well.
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Thomamon @ 2nd Jan 10:55AM:
Re: [CATV] No cable cards

Just got off the phone with a lady at Patriot Media, she was very nice, unfortunately I didn't get her name. She was very understanding and helpful, she explained how they are out of stock at the moment and doesn't know when more are expected in but it should be very soon. She said they have a list of about 100 people wanting them now and its been a while since they have had the cards in. If she recalls correctly, its been over a month since they have had them. She also said with Christmas and people getting new TV's and TiVo the demand is up. She couldn't give a time frame, but she did say she expects them very soon. It was just nice to hear someone concerned and sounded genuine about wishing they had them.
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icepop456 @ 2nd Jan 12:44PM:
Re: [CATV] No cable cards

I'm glad you had a nice experience, but I really think this proves my point. Customer service should be measured by the ability to solve the problem and not how nice and understanding one can be. When I call them, I don't want some really nice person crying over an issue because they feel bad, I want results. After getting results, I'll comment on personality and professionalism.

To sum up your post, there are no cablecards and they still don't know when they are going to get them. Not much has changed.
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Princeton @ 2nd Jan 01:46PM:
Re: [CATV] No cable cards

Just to bring you all up to date.

On Monday, I wrote to the mayor, explaining the situation. The mayor ppromised to call Patriot and get back to me.

But something has changed since I originally posted - the waiting list has gone from 40 to over 100. Given that some of these folks will need two cards - that is quite a waiting list.
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DaveNJ @ 2nd Jan 04:45PM:
Re: [CATV] No cable cards

said by robjlevin :

I don't know about free but certainly the same cost as a cable card.

Nope, because thats encouraging them, not to fulfill a service. Honestly 100 people waiting is really bad, and sometime free is always expected, when being inconvenienced.
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anon @ 2nd Jan 08:50PM:
Re: [CATV] No cable cards

This is not the first time this has happened. I waited for over 2 months last year for cable cards that were temporarily out of stock. They blamed it last time on the cable card manufacturer. Now that this is at least the second time they have no cable cards, it appears they are more interested in collecting the cable box rental fee instead of providing cable cards as mandated by the FCC.
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Princeton @ 3rd Jan 08:02AM:
Re: [CATV] No cable cards

I contacted the NJ BPU today - and asked what can be done. I'll advise when I hear back.
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Princeton @ 4th Jan 02:37PM:
Re: [CATV] No cable cards

I've not yet heard back from the NJ BPU - but I did get a note back from the town mayor. Seems that Patriot (Comcast) was unresponsive to her as well. She promises a follow up.

It is unfortunate that industry does not follow the direction of their regulators.

Still working to open a channel with the FCC.
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DaveNJ @ 5th Jan 04:58PM:
Re: [CATV] No cable cards

I think the $2 fee for a cable cards is stupid, there is no way, its cost that much to type a number into there computer. Plus your using your own equipment.
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anon @ 7th Jan 03:00AM:
Re: [CATV] No cable cards

Listen you need to be stern with Patriot Media. They need to be told the laws and regulations. First off you don't talk to a Customer Service Rep they are bull shit. You get a supervisor on the line and if they say the will call you back you take down the CS reps name and say this line:
"I want you to understand that I am accepting a call back from a supervisor and I am personally holding you "Insert Customer Service Rep's Name Here" responsible for make sure I recieve a call back."
Make sure this rep knows when you will be avaliable. Now if you still can't get in contact with a supervisor you call back this time very angrily explainging you never recieved a call back, and state you will wait on the phone until a supervisor will speak to you. Know when you finally get through with the supervisor you tell him the following line:
"(INSERT SUPERVISOR'S NAME), I am sure you are fully aware that it is a direct violation of the FCC laws to not provide customer's with a cable card. So I would appreicate that we set up an appointment within the next business days to have the cards installed and activated. Here are the dates I am avaliable: (Insert dates here)"

Saying those 2 lines and speaking to a supervisor you make him/her fully aware that you know your rights and will follow up with the FCC if there are violations going on. If you want a cable card you can get one.

As a customer base we will not stand slaves to Patriot Media.
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anon @ 7th Jan 03:02AM:
Re: [CATV] No cable cards

Correction:

Expecting, not Accepting
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robjlevin @ 7th Jan 09:51AM:
Re: [CATV] No cable cards

IME with Patriot, the supervisors are more clueless than the CSRs.

Almost nobody in that organization gives a rat's behind about anything. Forget about a call back...it'll never happen.
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Princeton @ 7th Jan 06:03PM:
Re: [CATV] No cable cards

Visited Patriot today. Spoke with Michael Kay. He doesn't know when cards will be available - doesn't really care.
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anon @ 8th Jan 02:18AM:
Re: [CATV] No cable cards

I don't understand......when I called a few months ago they gave me the same bull shit response that there is a waiting list. Then i said what I said above and they had the cards ready to be delivered the next day.

I guess i should start calling on behalf of people wanting cable cards, because i know how to handle patriot media.
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submrge @ 8th Jan 06:27AM:
Re: [CATV] No cable cards

said by PatGod :

I don't understand......when I called a few months ago they gave me the same bull shit response that there is a waiting list. Then i said what I said above and they had the cards ready to be delivered the next day.

I guess i should start calling on behalf of people wanting cable cards, because i know how to handle patriot media.

there is a waiting list. when you called they probably forced the job in and most likely bumped someone that had a install for that day.

if you guys are so upset about cable cards, call motorola - that's where we get them from.
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payload6976 @ 8th Jan 08:58AM:
Re: [CATV] No cable cards

"if you guys are so upset about cable cards, call motorola - that's where we get them from"

Typical pat media response, let's pass the buck, motorola would do nothing for an average cable customer, they have contracts with cable companies to provide the equipment, that is the worst advice, same don't care attitude, i'm sure most of you will be replaced by comcast. so good luck,
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submrge @ 8th Jan 09:32AM:
Re: [CATV] No cable cards

said by payload6976 :

Typical pat media response, let's pass the buck, motorola would do nothing for an average cable customer, they have contracts with cable companies to provide the equipment, that is the worst advice, same don't care attitude, i'm sure most of you will be replaced by comcast. so good luck,

if the co can't get them from their supplier where should they get them from??????

we (service techs) can barely get spares for cable card service calls.

actually forget motorola - complain to comcast. that's where our warehouse supplies come from.
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Thomamon @ 8th Jan 10:06AM:
Re: [CATV] No cable cards

I just got off the phone with Joanie. She said she spoke with BP yesterday and there is still no word as to when they will be getting them. The only good thing she said is they should be getting some 2 way cards in, so lets hope they do and soon. She said in the past when they were on order it took as long as 4 months to get them in.

So frustrating that there is nothing we can do. The thing that upsets me most is there is no time table as to when they are expecting the cards.
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Thomamon @ 8th Jan 10:10AM:
Re: [CATV] No cable cards

I also called Comcast and they said they have the cards in stock, but although they bought PatMedia, they do not have the records or anything to do with it yet and their systems are entirely different. I told them PatMedia told me to call there and they called PatMedia to try and straighten it out. Unfortunately, nothing came of it. Even if I were to get a card from Comcast, they said it would not work because it is a different system. PatMedia said it was Motorolla's fault.

said by submrge :

robjlevin @ 8th Jan 10:34AM:
Re: [CATV] No cable cards

linkedit is probably the only patmedia employee who know's what he's talking about. Don't shoot the messenger.
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Thomamon @ 8th Jan 10:38AM:
Re: [CATV] No cable cards

said by robjlevin :

linkedit is probably the only patmedia employee who know's what he's talking about. Don't shoot the messenger.

NO, I appreciate having him here. Just telling what happened when I tried going to comcast. I've even been nice to the people I've spoken with at PatMedia so far. Really, there is no choice not to. If it were up to them, they would have them as well.
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payload6976 @ 8th Jan 11:19AM:
Re: [CATV] No cable cards

I didn't mean to shoot the messenger,lol, but maybe its because motorola needs to cut a new deal for cable cards with the now comcast owned CNJ system, I'm sure comcast has complete control over inventory at patriot.

at least maybe we can look forward to things like portable DVR's like the one comcast is unveiling at the CET show today

»www.philly.com/philly/business/13494687.html
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submrge @ 8th Jan 11:59AM:
Re: [CATV] No cable cards

said by Thomamon :

I also called Comcast and they said they have the cards in stock, but although they bought PatMedia, they do not have the records or anything to do with it yet and their systems are entirely different. I told them PatMedia told me to call there and they called PatMedia to try and straighten it out. Unfortunately, nothing came of it. Even if I were to get a card from Comcast, they said it would not work because it is a different system. PatMedia said it was Motorolla's fault.

comcast did buy the co in sep but patriot probably won't be fully integrated to spring. though we are slowly seeing changes - like the hd tier changes for instance.

as far as cable cards, maybe patriot is still getting them from the same place from before the sale.

but like i said - the techs can't get them either.
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anon @ 8th Jan 04:24PM:
Re: [CATV] No cable cards

Listen you guys who want cable cards need to stand up.
If you want a cable card here is what you do:

1) Pick up a touch tone phone
2) Dial: 215-665-1700
3) Press 0 to be transferred to an operator
4) ask for "Brian Roberts' Office"
5) ask to speak to Brian Roberts
6) You will be declined but then say
8) I am a patriot media customer. Are you familiar with Patriot Media? If yes go to step 10 if no go to step 9
9) Patriot Media is a cable provider that Comcast purchased. There is no senior mangement at Patriot Media because it is run by comcast. Proceed to step 10
10) Patriot Media is in direct violation of an FCC law that states cable provides must provide customers upon request cable cards. State that Patriot Media has claimed they have a waiting list for 6 months of over 100 people but claim they also don't have stock of the cable cards, which they haven't for 6 months. Say this is unacceptable and you demand a call back by the end of the business day stating an update on the situation and hopefully a resolution.

Congratz you will have your cable cards.

As always love,
PatGod
His name was:
Brain Roberts and ca
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Thomamon @ 8th Jan 01:55PM:
Re: [CATV] No cable cards

said by submrge :

Any recommendations on who we can bitch to, to make a difference since it seems everyone we've tried so far falls on deaf ears?
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Thomamon @ 8th Jan 06:05PM:
Re: [CATV] No cable cards

I will be trying tomorrow, thanks for the info.

said by PatGod :

Listen you guys who want cable cards need to stand up.
If you want a cable card here is what you do:

1) Pick up a touch tone phone
2) Dial: 215-665-1700
3) Press 0 to be transferred to an operator
4) ask for "Brian Roberts' Office"
5) ask to speak to Brian Roberts
6) You will be declined but then say
8) I am a patriot media customer. Are you familiar with Patriot Media? If yes go to step 10 if no go to step 9
9) Patriot Media is a cable provider that Comcast purchased. There is no senior mangement at Patriot Media because it is run by comcast. Proceed to step 10
10) Patriot Media is in direct violation of an FCC law that states cable provides must provide customers upon request cable cards. State that Patriot Media has claimed they have a waiting list for 6 months of over 100 people but claim they also don't have stock of the cable cards, which they haven't for 6 months. Say this is unacceptable and you demand a call back by the end of the business day stating an update on the situation and hopefully a resolution.

Congratz you will have your cable cards.

As always love,
PatGod
His name was:
Brain Roberts and ca

Thomamon @ 9th Jan 10:24AM:
Re: [CATV] No cable cards

said by PatGod :

Congratz you will have your cable cards.

Wow, I made more progress with one call then anything else I've done so far. Things are looking good, they said expect a phone call by lunch time to see when they can get me the cable card!
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Thomamon @ 9th Jan 01:16PM:
Re: [CATV] No cable cards

No luck, just got a call back from Comcast saying to call 866-728-1776!!!

If anyone would like to try and call as me, let me know!
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Hound @ 9th Jan 09:35PM:
Re: [CATV] No cable cards

Joanie is very nice and efficient. She got me hooked
up with MLB EI flawlessly last spring.
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Princeton @ 10th Jan 12:50PM:
Re: [CATV] No cable cards

»www.nj.gov/bpu/assistance/compla···iry.html

This is the online complaint form for the NJ BPU. I'm still working on the FCC.
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Thomamon @ 11th Jan 11:48AM:
Re: [CATV] No cable cards

My Cable Cards were just installed, no problem with installation. Just trying to figure out how to get the program information for the new stuff thats not on there.
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anon @ 13th Jan 09:14PM:
Re: [CATV] No cable cards

hey thomamon beers on you?
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Thomamon @ 13th Jan 10:17PM:
Re: [CATV] No cable cards

said by PatGod :

hey thomamon beers on you?

I'm pretty stoked right now, so sure!!! And considering I called after everyone else for my cards and I was the first to get it, how about a dinner too? LOL!!!
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liquidice75 @ 14th Jan 09:52AM:
No cable cards

I am curious... can someone show me the link on the FCC website stating that cable cards and or cable boxes need to be provided within a specific time (legally)?
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anon @ 14th Jan 08:22PM:
Re: [CATV] No cable cards

its not like that they have to be provided within a specific time. they have to be provided period. its from the 1996 telecom law. patriot media is failing to provide them because i know people who have been waiting 8 months for them. thats called failing to provide.

now- I am offering a service where for $100.00 I will have patriot on your front step within 10 business days to have the cable cards installed.

just kidding, but not really. but actually yes i am
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Princeton @ 17th Jan 07:44AM:
Re: [CATV] No cable cards

Well, the tech was at my house yesterday. The good news - Patriot is now installing M-Cards. The bad news - after three hours, the install is not complete. I get different channels on each of my tuners - and it seems like I have to reboot the TiVo after it gets updates.

They are coming back today to finish/try again.

I'll let you know what transpires.
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Thomamon @ 17th Jan 10:54AM:
Re: [CATV] No cable cards

Is your M card two way? I heard they weren't going to be two way.
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Princeton @ 17th Jan 11:21AM:
Re: [CATV] No cable cards

I do not know if they are one way/two way. What additional functionality would a two way card have?
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Thomamon @ 17th Jan 11:44AM:
Re: [CATV] No cable cards

Order PPV and VOD to be a true 2 way
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DaveNJ @ 17th Jan 12:19PM:
Re: [CATV] No cable cards

The difference is that you can have multipal tuners on a single card. However i dont think SDV is part of the spec. Because its the tuner which is truely 2 way, not the card. The new tuners are BOCRs, not OCUR. BOCR can do all functions such as SDV, and PPV etc. OCURs cant they are just tuners. So if your talking TIVO, even with the MCard you will need the tuning resolver.
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Princeton @ 17th Jan 01:26PM:
Re: [CATV] No cable cards

The M-Card that I'm getting is not 2-way. PPV and VOD are not supported. I'm told that the music channels are supported.
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Princeton @ 18th Jan 07:47AM:
Re: [CATV] No cable cards

Update from yesterday:

The tech spent two hours at my house. TiVo has two tuners. Based on which tuner is active when the head end sends a “hit” to the card, the number (and selection) of channels changes. The changes are primarily in the low 100s, and HBO (300s). It seems that they don’t understand the M-Card technology. Latest proposed solution – they are bringing two S-cards on Tuesday morning.
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Thomamon @ 18th Jan 01:11PM:
Re: [CATV] No cable cards

said by Princeton :

Update from yesterday:

The tech spent two hours at my house. TiVo has two tuners. Based on which tuner is active when the head end sends a “hit” to the card, the number (and selection) of channels changes. The changes are primarily in the low 100s, and HBO (300s). It seems that they don’t understand the M-Card technology. Latest proposed solution – they are bringing two S-cards on Tuesday morning.

Lets hope that does it! The guy had my two S Cards installed within a half hour!!!
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enthalpy @ 18th Jan 05:41PM:
Re: [CATV] No cable cards

I'm inferring that you have a Tivo Series 3, since you mention 2 cards. My understanding is the Series 3 won't work with M-cards, only S-cards. (the newer "TivoHD" accepts M-cards)

This sounds ominous for me. I'm waiting for the new cards to come in, I hope they are S-cards. I just received my Series 3. I hope the new cards include S-cards.
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enthalpy @ 18th Jan 05:46PM:
Re: [CATV] No cable cards

Another thing. I spoke to Jonie this morning, after several calls to customer service asking for cablecards. I just happened to get her, as she was the service person answering the main number.

She reported that they are all out of cablecards, but would be getting some in. Maybe next week, not sure.

I asked her to schedule my house visit, but she won't do that until the cablecards come in. Then I asked how long the waiting list was. "About 130 people". How far down on the list am I? "Number 120". That doesn't sound good for me. :(
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Princeton @ 19th Jan 07:48AM:
Re: [CATV] No cable cards

I have a TiVo HD. There are M cards. I hope that ther are also S cards - since the M cards do not currently work correctly.
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Thomamon @ 19th Jan 03:22PM:
Re: [CATV] No cable cards

said by enthalpy :

Another thing. I spoke to Jonie this morning, after several calls to customer service asking for cablecards. I just happened to get her, as she was the service person answering the main number.

She reported that they are all out of cablecards, but would be getting some in. Maybe next week, not sure.

I asked her to schedule my house visit, but she won't do that until the cablecards come in. Then I asked how long the waiting list was. "About 130 people". How far down on the list am I? "Number 120". That doesn't sound good for me. :(

Follow the directions in this post about calling Comcast. I was #100 on the list, and my cards are installed.
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liquidice75 @ 20th Jan 02:53PM:
Re: No cable cards

As long as they are providing them (whether they are not in stock or not is another issue)then they are following FCC laws. If the company has X amount of converters and cards in stock and more people order them then anticipated ( which is possible with the drop in HD prices and HDMI cable prices). The company can not magically make them appear out of the air. Fact is they must be ordered and you cannot make the manufcaturer work any faster then they will. Simple facts of supply and demand.
If patriot were refusing to offer the above services and equipement to their customers then I can see there being an issue.
Whomever is waiting 8 months for a cable card never called back to see when things were in stock as horrible as it sounds. Unf things happen, I have never called in and been told we have no more cards that is not an option. Just that I have to wait, which is a bummer.
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Princeton @ 22nd Jan 10:56AM:
Re: No cable cards

Well, the tech didn't show this morning. The call is now rescheduled for Wednesday afternoon. I hope that he can get the card(s) running correctly - as I continue to have missing channels.
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Thomamon @ 22nd Jan 05:57PM:
Re: No cable cards

Wow, better luck tomorrow! Did they at least tell you he wasn't ocming?
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Princeton @ 22nd Jan 10:38PM:
Re: No cable cards

No.

I called and they said that the appointment was for a different time than the tech said as he left my house the last time.

They did give me a credit - but the wife wasted three hours.
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Thomamon @ 23rd Jan 05:27AM:
Re: [CATV] No cable cards

Interesting...

»www.tivocommunity.com/tivo-vb/sh···t5900820
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Princeton @ 23rd Jan 10:37AM:
Re: [CATV] No cable cards

I don't have issues with them responding anymore - I just have issues with their ability to configure.

Based on the TiVo thread - it seems like the way to get action is to call Comcast or complain to the BPU.

The bad news here is that it seems like they're responding to "squeaky wheels" - when they really need to step up to the issues and solve them (e.g. cable card inventory).
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Thomamon @ 23rd Jan 04:29PM:
Re: [CATV] No cable cards

said by Princeton :

I don't have issues with them responding anymore - I just have issues with their ability to configure.

Based on the TiVo thread - it seems like the way to get action is to call Comcast or complain to the BPU.

The bad news here is that it seems like they're responding to "squeaky wheels" - when they really need to step up to the issues and solve them (e.g. cable card inventory).

How did it go today?
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Princeton @ 23rd Jan 07:23PM:
Re: [CATV] No cable cards

They showed up with more M cards. No one told them that they were supposed to have S cards.

New appointment tomorrow evening.

This has gotten old.
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Thomamon @ 23rd Jan 07:51PM:
Re: [CATV] No cable cards

said by Princeton :

They showed up with more M cards. No one told them that they were supposed to have S cards.

New appointment tomorrow evening.

This has gotten old.

Shit, I would be throwing a fit by now.

Good Luck Tomorrow!
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Princeton @ 23rd Jan 10:33PM:
Re: [CATV] No cable cards

What can you do?

They have no clue. The real solution is FIOS.
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icepop456 @ 24th Jan 08:05AM:
Re: [CATV] No cable cards

Did they make you sign anything indicating wrong hardware? Or did they just call the office and reschedule the appointment? I would refuse to sign anything without them immediately trying to fix it. I hear that works sometimes. Buddy of mine had the installer forget to bring cables for his HD PVR box. He refused to sign it without them finishing the job. 10 min later another guy showed up with the right stuff. Then again, that was comcast (relevant now).
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Princeton @ 24th Jan 01:14PM:
Re: [CATV] No cable cards

They called around for the correct cards - were not successful and re-scheduled. Tonight is truck roll #4.
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Thomamon @ 24th Jan 06:16PM:
Re: [CATV] No cable cards

said by Princeton :

They called around for the correct cards - were not successful and re-scheduled. Tonight is truck roll #4.

Call Brian Roberts office!!!
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Princeton @ 25th Jan 07:47AM:
Re: [CATV] No cable cards

The original tech returned last night. Brought S cards. Got them installed, some channels still missing. Replaced the cable to the TiVo from the wall. Sound on the TiVo disappeared.

I then called TiVo. After 45 minutes of troubleshooting, they authorized the replacement of the box. The tech uninstalled the cards - then left.

I turned TiVo on 30 minutes later. Sound. Now I have no HD.
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submrge @ 25th Jan 08:25PM:
Re: [CATV] No cable cards

you have either a bad tivo or there is a problem with the wiring in the house (which the tech should have found). did he thoroughly check all cable connections?
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Princeton @ 26th Jan 06:24PM:
Re: [CATV] No cable cards

Well, the tech was here today - and I'm back to where I was - HD & HBO, missing some channels. Replacement TiVo is on the way - ETA of Tuesday. Tech returns Wednesday to install cards in new box.
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Princeton @ 31st Jan 08:00AM:
Re: [CATV] No cable cards

Replacement TiVo arrives Tuesday afternoon. I swapped it in Tuesday night and set it up. Tech arrived Wednesday afternoon and installed M Card. Everything works. I'm good to go.

Thanks to all who offered advice and direction.
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DaveNJ @ 31st Jan 09:33AM:
Re: [CATV] No cable cards

said by Princeton :

Replacement TiVo arrives Tuesday afternoon. I swapped it in Tuesday night and set it up. Tech arrived Wednesday afternoon and installed M Card. Everything works. I'm good to go.

Thanks to all who offered advice and direction.

Cool now that i know its possible, i might go tivo as well.
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Thomamon @ 31st Jan 11:23PM:
Re: [CATV] No cable cards

said by Princeton :

Well, the tech was here today - and I'm back to where I was - HD & HBO, missing some channels. Replacement TiVo is on the way - ETA of Tuesday. Tech returns Wednesday to install cards in new box.

Congrats and enjoy!!!
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Princeton @ 4th Feb 08:17AM:
Re: [CATV] No cable cards

said by DaveNJ :

Cool now that i know its possible, i might go tivo as well.

There is no comparison between a TiVo and a cable company supplied DVR!
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