Suddenlink Tech Support
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BBR_InsUW @ 18th Jan 10:01AM:
Suddenlink Tech Support

Just a friendly Heads up and reminder about members that preport to be SL tech support or employees.

We have at this time the approved list:

Pete Abel
Cindy B
SL Support
SuddenlinkWV
Added 02-04-08
tylermacman
Added 06/26-27/08 [by fatness]
Synon29
SL_Tech
Added 10-22-08 by request
tech38
SuddenJeff
Added 02/11/09 [by fatness, at Pete Abel's request]
JoshN Added 3/16/2009 [by fatness, at Cindy B's request]
SuddenlinkTX Added 3/23/2009 [by fatness, at Cindy B's request]
Suddenlink Added 9/14/2009[by fatness, at Cindy B's request[

Anyone else that claims to be an employee or tech should not be given any personal information

Updated 03-23-09
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gatorkram @ 18th Jan 09:30PM:
Re: Suddenlink Tech Support

Any progress on this? This is something we really need.

Thanks guys for working on it.
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balloonshark @ 18th Jan 11:02PM:
Re: Suddenlink Tech Support

Thanks for bringing this issue to light. There has been too many new people in the forum lately claiming to be Suddenlink employees. This forum could easily be phished. I'm very glad to see action being taken.

bshark
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If we quit voting, will they all just go away?
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anon @ 19th Jan 09:36AM:
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anon @ 19th Jan 12:05PM:
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BBR_InsUW @ 25th Jan 10:47AM:
(topic move) Suddenlink Tech Support

Please note the updated and approved Tech list!
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JBrown07 @ 27th Jan 02:31AM:
Re: Suddenlink Tech Support

Thanks for the list. Hey is there any way to add the Suddenlink logo in place of the text Suddenlink? A lot of the other cable specific forums have a logo why not Suddenlink.
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Cindy B @ 2nd Feb 04:46PM:
Re: Suddenlink Tech Support

Great question and I agree we do need our logo displayed.

I will look into what it entails to get this accomplished.

Thank you for the suggestion JBrown07!
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Cindy B @ 4th Feb 02:12PM:
Re: Suddenlink Tech Support

I have our logo added for my avatar. I'm still working on getting it added for the forum. Updates to come...
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anon @ 22nd Feb 08:11AM:
Re: Suddenlink Tech Support

You can contact me via anon mail. I am a lead tech in the LA area. Any concerns I will try to get addressed. If I need to verify that I am for real I would be more than happy to provide cable partner code for voice ops/noc.

[MOD NOTE] this is not an approved tech from the company
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anon @ 22nd Feb 12:19AM:
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BBR_InsUW @ 26th Feb 01:12PM:
(topic move) Suddenlink Tech Support

Moderator Action
The post that was here (and all 1 followups to it), has been moved to a new topic .. » Tech Support needed
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Pete Abel @ 8th May 05:34PM:
Re: Suddenlink Tech Support

Note, I have not heard back from BBR_InsUW since April 3, but we have added another Suddenlink employee to the approved list from our end of things. His user name is Synon29, and he is authorized to help customers in the Clovis, NM area who are members of this forum, and to post on other subjects approved by either me or Cindy B.
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anon @ 15th Jul 02:19AM:
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anon @ 9th Aug 12:20AM:
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SLNic @ 1st Sep 03:52PM:
Re: Suddenlink Tech Support

Hello,
I'm another Technician from the Nixa/Ozark area. Just joined up to read and keep a favorites list of SL forums/areas so I can keep up with what's going on. I don't plan on offering support, just reading only.

Contact me with any issues via PM/Chat on here. Off to work now!
-np-
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anon @ 30th Oct 11:53AM:
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sup2069 @ 11th Nov 04:49PM:
Re: Suddenlink Tech Support

I am not a tech, but I've gotten a Im from a guy claiming to be a suddenlink employee, heres the IM.

3w3d : 2008-10-17 18:40:15 : From SteveP75904 See Profile delete-this | mark-unread | keep-this
whats your phone number or suddenlink email that is on the account, I can lookup your tickets and pull an account history and see what is really going on. Call center follows protocol just like you've never called before, maybe I can peice together enough info to get your issue escalated. Thanks

Im not sure if this guys is legit or not...
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tech38 @ 11th Nov 11:26PM:
Re: Suddenlink Tech Support

If he is a tech, he is not on the above approved list for tech support. You may want to IM Pete Able to be sure.
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BBR_InsUW @ 16th Dec 08:19AM:
(topic move) Suddenlink Tech Support

Moderator Action
The post that was here, has been moved to a new topic .. »Suddenlink Support needed
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ryanhall @ 23rd Feb 12:54AM:
Re: Suddenlink Tech Support

I'm also a Suddenlink technician. I work out of the Ruston office. We serve Ruston, Grambling, Simsboro, Jonesboro, Vienna, Dubach, and Unionville. I just found this forum recently and started browsing around. If anyone has questions, I can offer some assistance.
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BBR_InsUW @ 23rd Feb 02:47PM:
Re: Suddenlink Tech Support

Please contact Pete Abel or Cindy B for official approvals
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tylerk444 @ 23rd Mar 12:28AM:
Re: Suddenlink Tech Support

im fed up with my Suddenlink cable internet service.after days go by of internet that reaches no where above 300kbs during the day and hardly ever reaching 500kbs at night.i called the service # to get a response on why my connection was so slow, i ran an internet test and told him the results. he said that there is definently something wrong with the connection and that he would send a service guy over in the morning. when tha service guy arived all he did was run the same test i had been runnning. then he gave me a response saying that there was nothing he could do and that suddenlink inked a deal with another internet company that would strengthen the bandwidth and all i had to do was wait 65 days and it would improve.i dont know if this is true, but we are fed up with close to dial up connection we get from suddenlink and are very close to switching ISP as well as our cable service.also our neighbors are having the same problems.i was hopeing that someone can shed some light on this issue because the last thing we wanna do is switch our ISP.

thank you

tyler
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LuckyLuke @ 2nd Jun 01:41AM:
Re: Suddenlink Tech Support

You could also add me to the list if you wish, I'm available from the Parkersburg area, data tech TierII in call center, can also verify.
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anon @ 15th Aug 01:24PM:
Re: Suddenlink Tech Support

I just think its funny how you guys have call center employess trying to reply and respond to field problems and issues. The only info they really have at hand are there computer problem sheet layouts. I have been a field technician for over 6 years now, and from experience 99% of call center employees dont have a clue. Not really blaming them, some are unwiulling to learn, and the rest arent ever taught. U may want to revise your list.
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SuddenlinkTX @ 20th Aug 07:39PM:
Re: Suddenlink Tech Support

said by areal SLtech :

I just think its funny how you guys have call center employess trying to reply and respond to field problems and issues. The only info they really have at hand are there computer problem sheet layouts. I have been a field technician for over 6 years now, and from experience 99% of call center employees dont have a clue. Not really blaming them, some are unwiulling to learn, and the rest arent ever taught. U may want to revise your list.
Hi there,

Not everyone on the list is a call center agent; there are at least a couple FSRs on the approved list. The others on the list are not necessarily call center agents either (I am not).

If you'd like to lend your field expertise and get added to the list of approved Suddenlink representatives, please register a username contact Pete Abel. We'd definitely appreciate your experience. :)
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tmpchaos @ 26th Aug 05:51PM:
(topic move) Suddenlink Tech Support

Moderator Action
The post that was here (and all 1 followups to it), has been moved to a new topic .. »re: Suddenlink Tech Support
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