[TWC] NYC - Slow Speeds, Part 2
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dbmaven @ 22nd Sep 11:27AM:
[TWC] NYC - Slow Speeds, Part 2
Original thread:
»[TWC] NYC Slow Speeds
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anon @ 22nd Sep 12:19PM:
msg deleted
deleted by a moderator
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anon @ 22nd Sep 04:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Modem/TV was down the whole morning, called up TW and voice mail told me they were working right on my block, here's my speeds. I never get these speeds at this time 5pm, Im at 10038 zip (LES/ Downtown) in Manhattan. Hopefully it can stay like this, Ive been having horrible speeds from RR for far too long.
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anon @ 22nd Sep 06:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Ive had called into TWC nearly every day for the past week. On Friday someone from Tier 3 called me back to let me know the problem was escalated, and should be rectified. I told them the problem starts around 8pm, so I check it out and see.
That Friday latency was improved (down to 500ms from 700ms), but still horrible. On Saturday latency was tolerable (200ms). Sunday latency was back to 600ms.
One would think that this 10Gig Router is congested/saturated in the evenings, and on the weekends (Fri/Sat) the problem isnt as severe because fewer people are online.
TWC's evaluation and escalation process is geared towards those with absolutely no knowledge about computer or networking. For anyone who has worked with a computer or has any network knowledge, its not rocket science to determine where about the problem is. There techs (even Tier 3) are like tits on a bull. They spend more time asking if I am behind a linksys router, then looking at the information, logs, traces we provide to them.
It takes two managers/supervisors to have an issue escalated at all from Tier 3. Its like they have system in place which prevents anything from getting past Tier 3.
These Tier 3 guys (most of the ones that I have dealt with), are just more technical canned script readers (Are you behind a modem, did you reset your modem, what OS are you running ...).
Every day I call TWC for my credit and every day I file a complaint with DoITT.
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anon @ 22nd Sep 09:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
guys and gals.
there is a problem, still.
on friday and saturday nights the internet is not as saturated, more people are not on it. i had good gaming on friday and saturday. sunday was lagged again. this has been going on for 2+ weeks. unplayable.
I suggest we use our tracerts rather than speedtests, or both.
the problem has just started for me tonight. i changed my modem to entertain level 3. here are my tracerts with time documentations.
C:\Users\daddy>tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.76.15]
over a maximum of 30 hops:
1 8 ms 9 ms 9 ms x.x.x.x
2 10 ms 10 ms 9 ms gig-5-1-nycmnys-rtr1.nyc.rr.com [24.29.100.45]
3 8 ms 9 ms 9 ms pos-1-0-nycmnyl-rtr2.nyc.rr.com [24.29.100.13]
4 10 ms 10 ms 9 ms tenge12-1-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
5 9 ms 9 ms 10 ms tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
10]
6 23 ms 11 ms 9 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 17 ms 15 ms 15 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
8 17 ms 19 ms 19 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
9 16 ms 15 ms 15 ms 66.109.9.167
10 14 ms 16 ms 27 ms ae2-p171.msr2.re1.yahoo.com [216.115.108.71]
11 18 ms 18 ms 17 ms ge-1-44.bas-a2.re3.yahoo.com [66.196.112.207]
12 15 ms 16 ms 14 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
C:\Users\daddy> 5:32PM
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\daddy>tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.76.15]
over a maximum of 30 hops:
1 19 ms 14 ms 8 ms x.x.x.x
2 8 ms 7 ms 7 ms gig-0-3-nycmnys-ubr6.nyc.rr.com [24.29.100.50]
3 8 ms 8 ms 7 ms gig-4-1-nycmnys-rtr2.nyc.rr.com [24.29.100.53]
4 8 ms 7 ms 19 ms pos-1-1-nycmnya-rtr2.nyc.rr.com [24.29.130.58]
5 18 ms 17 ms 9 ms tenge-3-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
114]
6 19 ms 10 ms 9 ms 66.109.6.76
7 10 ms 19 ms 10 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
8 18 ms 19 ms 23 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 16 ms 16 ms 14 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
10 19 ms 18 ms 16 ms 66.109.9.163
11 26 ms 31 ms 36 ms ae2-p161.msr1.re1.yahoo.com [216.115.108.67]
12 43 ms 37 ms 37 ms ge-1-43.bas-a2.re3.yahoo.com [66.196.112.205]
13 36 ms 44 ms 37 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
C:\Users\daddy>7:32PM
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\daddy>tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.76.15]
over a maximum of 30 hops:
1 8 ms 9 ms 8 ms x.x.x.x
2 14 ms 20 ms 10 ms gig-0-3-nycmnys-ubr6.nyc.rr.com [24.29.100.50]
3 9 ms 18 ms 10 ms gig-4-1-nycmnys-rtr2.nyc.rr.com [24.29.100.53]
4 11 ms 12 ms 12 ms pos-1-1-nycmnya-rtr2.nyc.rr.com [24.29.130.58]
5 105 ms 101 ms 106 ms tenge-3-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
114]
6 115 ms 89 ms 90 ms 66.109.6.76
7 119 ms 110 ms 110 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
8 103 ms 123 ms 97 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 103 ms 120 ms 143 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
10 136 ms 130 ms 125 ms 66.109.9.163
11 104 ms 110 ms 129 ms ae2-p161.msr1.re1.yahoo.com [216.115.108.67]
12 152 ms 152 ms 154 ms ge-1-42.bas-a2.re3.yahoo.com [66.196.112.203]
13 132 ms 132 ms 131 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
C:\Users\daddy>8:46PM The start of the problem begins!
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\daddy>tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.76.15]
over a maximum of 30 hops:
1 10 ms 7 ms 6 ms x.x.x.x
2 11 ms 8 ms 10 ms gig-0-3-nycmnys-ubr6.nyc.rr.com [24.29.100.50]
3 7 ms 9 ms 8 ms gig-4-1-nycmnys-rtr2.nyc.rr.com [24.29.100.53]
4 14 ms 9 ms 8 ms pos-1-1-nycmnya-rtr2.nyc.rr.com [24.29.130.58]
5 195 ms 238 ms 236 ms tenge-3-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
114]
6 234 ms 205 ms 201 ms 66.109.6.76
7 228 ms 233 ms 211 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
8 225 ms 204 ms 239 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 243 ms 243 ms 212 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
10 234 ms 222 ms 276 ms 66.109.9.163
11 253 ms 228 ms 246 ms ae2-p161.msr1.re1.yahoo.com [216.115.108.67]
12 282 ms 273 ms 254 ms ge-1-43.bas-a2.re3.yahoo.com [66.196.112.205]
13 236 ms 229 ms 271 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
C:\Users\daddy>8:55PM
C:\Users\daddy>ping 24.29.119.114
Pinging 24.29.119.114 with 32 bytes of data:
Reply from 24.29.119.114: bytes=32 time=279ms TTL=59
Reply from 24.29.119.114: bytes=32 time=279ms TTL=59
Reply from 24.29.119.114: bytes=32 time=273ms TTL=59
Reply from 24.29.119.114: bytes=32 time=273ms TTL=59
Ping statistics for 24.29.119.114:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 273ms, Maximum = 279ms, Average = 276ms
C:\Users\daddy>ping 24.29.130.58
Pinging 24.29.130.58 with 32 bytes of data:
Reply from 24.29.130.58: bytes=32 time=16ms TTL=251
Reply from 24.29.130.58: bytes=32 time=8ms TTL=251
Reply from 24.29.130.58: bytes=32 time=19ms TTL=251
Reply from 24.29.130.58: bytes=32 time=9ms TTL=251
Ping statistics for 24.29.130.58:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 19ms, Average = 13ms
C:\Users\daddy>
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anon @ 22nd Sep 09:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Confirmed for Brooklyn as well.
The speedtest to RR's server seems to give normal speed, so this should be a problem with their internet connectivity pure and simple.
--- www.l.google.com ping statistics ---
23 packets transmitted, 23 received, 0% packet loss, time 22056ms
rtt min/avg/max/mdev = 329.919/365.273/391.902/15.655 ms
--- www.yahoo-ht3.akadns.net ping statistics ---
38 packets transmitted, 37 received, 2% packet loss, time 37083ms
rtt min/avg/max/mdev = 285.949/326.055/365.286/20.229 ms
traceroute www.google.com
traceroute: Warning: www.google.com has multiple addresses; using 64.233.169.104
traceroute to www.l.google.com (64.233.169.104), 30 hops max, 52 byte packets
...
3 gig-5-1-nycmnys-rtr1.nyc.rr.com (24.29.100.45) 6.022 ms 7.775 ms 8.049 ms
4 pos-1-0-nycmnyl-rtr2.nyc.rr.com (24.29.100.13) 19.648 ms 6.732 ms 7.187 ms
5 tenge12-1-0-nycmnya-rtr1.nyc.rr.com (24.29.97.42) 5.993 ms 7.938 ms 7.215 ms
6 tenge-0-3-0-nwrknjmd-rtr.nyc.rr.com (24.29.97.6) 360.551 ms 368.020 ms 383.126 ms
7 ae-4-0.cr0.nyc30.tbone.rr.com (66.109.6.78) 357.343 ms 364.899 ms 349.613 ms
8 ae-4-0.cr0.dca20.tbone.rr.com (66.109.6.28) 373.407 ms 356.848 ms 374.009 ms
I've been seeing this problem for a few days. I called them thinking it should be easy getting a status on it and hopefully hearing that it is being fixed, but of course the new layers of "support" they put on means that I need to spend at least 30 minutes on the phone before getting anyone who knows what ping is. It is hard work even telling them they have a problem.
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anon @ 23rd Sep 12:44PM:
Re: [TWC] NYC - Slow Speeds, Part 2
looks like they fixed whatever was wrong in my apt building, I was getting horrible speeds for a year. I will still be switching to FIOS when its available because RR waited for Verizon to light a fire under there ass to fix things around here.
Been having these speeds for a couple of days, never had this before.
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anon @ 23rd Sep 10:38PM:
Re: [TWC] NYC - Slow Speeds, Part 2
problem still exists.
called level 3 again tonight after emailing all my tracerts yesterday.
tech said this was submitted to "G-NOC"yesterday. 24-48 hours Ill get a call.
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Liet @ 24th Sep 12:19AM:
Re: [TWC] NYC - Slow Speeds, Part 2
A supervisor of Tier 3 tech support responded to one of my emails to let me know that since this is clearly a problem with TWC's network, the problem has been escalated to their Network group.
Whether or not they get someone over to that Newark node to install some new servers is the real question...
I'm sick of 600+ pings every night at primetime.
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danny31004 @ 24th Sep 09:53AM:
Re: [TWC] NYC - Slow Speeds, Part 2
thanks dbmaven, didn't know there was a thread like this!!!
Anyway I live in elmhurst, NY 11373
I'm having the SAME EXACT PROBLEM as you guys. After 8pm, my speeds would be CRAWLING and I just had a tech come in because of that problem and he told me that he couldn't do anything about that because it sounds like it's congestion and he/twc can't do anything about that. He said that the internet is only for "web browsing" and they will soon charge people for the "extra bandwidth" they use on top of the monthly bill. I've never heard of this bullshit before and right now the speeds I get between that time is 500kb-3mb and with those speeds I can't even do anything when I play online games because the ping is so high. Before the ping would be as high as 500-600ms. [I just copied what I wrote before, haha --;;]
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MacAlert @ 24th Sep 10:59AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Here are my tech visits so far:
1. Replaced splitters and connectors
2. Replaced old cable line for possible leakage
3. Replaced cable from pole for possible leakage
Nothing has helped so far. While downloading ONE file, my speeds drop down to 300kbps which is ridiculous. I will be contacted TW again tonight to have it escalated to the engineers. From what one of the level 3 techs said, two tech visits to the premises within 1 month and no resolution will be escalated and network engineers will be contacted.
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Dareius @ 24th Sep 12:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by danny31004 :
thanks dbmaven, didn't know there was a thread like this!!!
Anyway I live in elmhurst, NY 11373
I'm having the SAME EXACT PROBLEM as you guys. After 8pm, my speeds would be CRAWLING and I just had a tech come in because of that problem and he told me that he couldn't do anything about that because it sounds like it's congestion and he/twc can't do anything about that. He said that the internet is only for "web browsing" and they will soon charge people for the "extra bandwidth" they use on top of the monthly bill. I've never heard of this bullshit before and right now the speeds I get between that time is 500kb-3mb and with those speeds I can't even do anything when I play online games because the ping is so high. Before the ping would be as high as 500-600ms. [I just copied what I wrote before, haha --;;]
You pretty much summed up my same complaint since I too am from Elmhurst 11373.
After 8pm, the internet is slower than the coldest bottle of Maple syrup.
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anon @ 24th Sep 03:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hey, I'm from Elmhurst 11373 too. My Earthlink connection went down Saturday morning. Rebooted my modem and was able to browse but did dslreports speed test and now getting ~250kbps down and 400 kbps up. Before I was getting ~3mb down. It has been like this since today. I called Tech Support and wasted my time for an hour doing tracert and rr speed test. RR speed test did show that dl speed was topping 3mb, though. My tracert to yahoo.com doesn't even complete. Tech level 3 said signal to modem is fine, blah blah. He also said a lot of people from my area has been complaining about latency and there is nothing I can do about it. Anybody else from Elmhurst had their connection slow down since Saturday?
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anon @ 24th Sep 03:43PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I followed some advice on here earlier this year and wrote to the Attorney General Cuomo regarding TWC's abuse and effectively false advertising for services. They said they've received complaints and would look into my case specifically. 2 Weeks later I got a followup letter from the AG, with a reply from TWC concerning "my issues". They claim because I changed my cable modem, and canceled a tech support visit (done in 2006, well before my myriad complaints in 2007 when HD video was piped into the limited bandwidth) that I was "satisfied with my service" and the problem had been resolved. An obvious lie, and anyone expecting them to give 2 cents is seriously misled. I plan on beginning taking daily speed-test records of on and off peak hours and take them to small claims court, I suggest everyone do the same.
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MacAlert @ 24th Sep 09:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Ridiculous.....I pay so much for this crap.
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MacAlert @ 24th Sep 09:46PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Ahhhhh, this is great. TW is blaming my router!!! So just to make the tech happy, I connected my modem directly to my PC and my speeds were slower. The tech then tells me I have to be connected for 1 hr.
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danny31004 @ 24th Sep 09:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Dareius :
You pretty much summed up my same complaint since I too am from Elmhurst 11373.
After 8pm, the internet is slower than the coldest bottle of Maple syrup.
Guess we are all victims....
This only started for me about 2 months ago though...
atleast that's what I think
I'm not even sure!!1 -_-
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MacAlert @ 24th Sep 10:01PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well you're lucky. It's been going on for the longest for me. I've never really been a heavy user at night but recently have been on the internet more so I started making an issue out of it.
BTW, speeds are slower when connected directly to modem!!
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Dareius @ 24th Sep 11:05PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by danny31004 :said by Dareius :
You pretty much summed up my same complaint since I too am from Elmhurst 11373.
After 8pm, the internet is slower than the coldest bottle of Maple syrup.
Guess we are all victims....
This only started for me about 2 months ago though...
atleast that's what I think
I'm not even sure!!1 -_-
On days like this, I do miss Mach 20 from RCN. At least the speeds there worked 85% of the time.
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MacAlert @ 24th Sep 11:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
So I have escalated the problem to a network engineer. If you guys have the patience, be very persistent!!
Here are some of the tests I ran connected directly to the modem:
C:\Users\xxxxxxx>ping yahoo.com
Pinging yahoo.com [68.180.206.184] with 32 bytes of data:
Reply from 68.180.206.184: bytes=32 time=169ms TTL=53
Reply from 68.180.206.184: bytes=32 time=136ms TTL=53
Reply from 68.180.206.184: bytes=32 time=124ms TTL=53
Reply from 68.180.206.184: bytes=32 time=120ms TTL=53
Ping statistics for 68.180.206.184:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 120ms, Maximum = 169ms, Average = 137ms
C:\Users\xxxxxxx>ping/t yahoo.com
Pinging yahoo.com [68.180.206.184] with 32 bytes of data:
Reply from 68.180.206.184: bytes=32 time=115ms TTL=53
Reply from 68.180.206.184: bytes=32 time=148ms TTL=53
Reply from 68.180.206.184: bytes=32 time=112ms TTL=53
Reply from 68.180.206.184: bytes=32 time=115ms TTL=53
Reply from 68.180.206.184: bytes=32 time=136ms TTL=53
Reply from 68.180.206.184: bytes=32 time=131ms TTL=53
Reply from 68.180.206.184: bytes=32 time=119ms TTL=53
Reply from 68.180.206.184: bytes=32 time=146ms TTL=53
Reply from 68.180.206.184: bytes=32 time=133ms TTL=53
Reply from 68.180.206.184: bytes=32 time=135ms TTL=53
Reply from 68.180.206.184: bytes=32 time=140ms TTL=53
Reply from 68.180.206.184: bytes=32 time=114ms TTL=53
Reply from 68.180.206.184: bytes=32 time=123ms TTL=53
Reply from 68.180.206.184: bytes=32 time=113ms TTL=53
Reply from 68.180.206.184: bytes=32 time=114ms TTL=53
Reply from 68.180.206.184: bytes=32 time=173ms TTL=53
Reply from 68.180.206.184: bytes=32 time=135ms TTL=53
Reply from 68.180.206.184: bytes=32 time=112ms TTL=53
Reply from 68.180.206.184: bytes=32 time=316ms TTL=53
Reply from 68.180.206.184: bytes=32 time=135ms TTL=53
Reply from 68.180.206.184: bytes=32 time=113ms TTL=53
Reply from 68.180.206.184: bytes=32 time=127ms TTL=53
Reply from 68.180.206.184: bytes=32 time=116ms TTL=53
Reply from 68.180.206.184: bytes=32 time=264ms TTL=53
Reply from 68.180.206.184: bytes=32 time=112ms TTL=53
Ping statistics for 68.180.206.184:
Packets: Sent = 25, Received = 25, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 112ms, Maximum = 316ms, Average = 139ms
C:\Users\xxxxxxx>tracert yahoo.com
Tracing route to yahoo.com [68.180.206.184]
over a maximum of 30 hops:
1 * * * Request timed out.
2 60 ms 34 ms 131 ms gig-5-1-nycmnyk-rtr1.nyc.rr.com [24.29.130.69]
3 53 ms 28 ms 32 ms pos-4-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.113.221]
4 57 ms 60 ms 34 ms gig1-0-0-nwrknjmd-rtr1.nyc.rr.com [24.29.130.182]
5 37 ms 34 ms 111 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 33 ms 60 ms 35 ms ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
7 125 ms 132 ms 142 ms 66.109.6.10
8 151 ms 132 ms 114 ms ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139]
9 160 ms 117 ms 113 ms 66.109.9.147
10 125 ms 110 ms 112 ms ae1-p141.msr1.sp1.yahoo.com [216.115.107.55]
11 110 ms 116 ms 149 ms te-9-1.bas-a1.sp1.yahoo.com [209.131.32.23]
12 117 ms 134 ms 113 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184]
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MacAlert @ 25th Sep 06:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just a small update, a network engineer called me today and informed me there is a problem in my area (Flushing, NY) and they are working on it. Hopefully they get this resolved as soon as possible.
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anon @ 26th Sep 08:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Just a small update, a network engineer called me today and informed me there is a problem in my area (Flushing, NY) and they are working on it. Hopefully they get this resolved as soon as possible.
here is what the problem is. too many users on overloaded nodes. kissena ave 45ave,flushing
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MacAlert @ 26th Sep 09:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I know of that, and I mentioned that to Level 3 support plenty of times. I'm going to follow up with Internal support tomorrow because I see no changes in speed today.
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nyrmetros @ 28th Sep 10:52PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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mckenna797 @ 29th Sep 06:15AM:
Re: [TWC] NYC - Slow Speeds, Part 2
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Dareius @ 29th Sep 07:14AM:
Re: [TWC] NYC - Slow Speeds, Part 2
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MacAlert @ 29th Sep 09:27AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Aren't you guys lucky. I was getting an amazing 300kbps download pretty much all of yesterday. This is really pissing me off now.
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Dareius @ 29th Sep 01:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Aren't you guys lucky. I was getting an amazing 300kbps download pretty much all of yesterday. This is really pissing me off now.
I wish I could call it luck. I get nearly the same speeds you do during prime time hours. This test was done at 7:10am this morning when the network has close to no users on. This is now the network "should" be working 95% of the time, all the time with a good number of users sharing the bandwidth.
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anon @ 29th Sep 02:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
this is what ive been getting the past couple of months, after one year of getting 8mb a sec,i drop to 3.8. very pissed. live in the murray hill area
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anon @ 29th Sep 04:13PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My connection been solid since the first Slow Speed in NYC. Been over 7-8 month and no speed problem. What piss me off is that only RR user are getting the Power Boost, If your with Earthlink or other ISP trough TWC you will not see power boost :mad:
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anon @ 30th Sep 04:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Jamaica, NY here iv been having consist speeds for 2 weeks now and i havent been able to figure out the problem. When i surf the internet or play a game online i dont notice anything slow but when i do download i notice my speed is always stuck at 180KBps and it never goes higher no matter where i download from. I also recently got a new modem from TWC and it didnt effect my speeds at all. Here is the speedtest.
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Gfox25 @ 30th Sep 05:17PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Exodus. I'm in the same boat as you. The strange thing the house across the street has a perfect connetion.
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MacAlert @ 30th Sep 06:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Excellent!!
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\xxxxxxxxxx>tracert google.com
Tracing route to google.com [209.85.171.99]
over a maximum of 30 hops:
1 * * * Request timed out.
2 60 ms 28 ms 39 ms gig-5-1-nycmnyk-rtr2.nyc.rr.com [24.29.130.73]
3 62 ms 51 ms 39 ms pos-3-0-nycmnyl-rtr1.nyc.rr.com [24.168.128.97]
4 31 ms 49 ms 34 ms gig15-0-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.130.189]
5 35 ms 47 ms 36 ms gig1-0-0-nwrknjmd-rtr1.nyc.rr.com [24.29.130.182]
6 45 ms 28 ms 50 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 35 ms 54 ms 66 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
8 37 ms 39 ms 43 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
9 31 ms 79 ms 29 ms 66.109.9.66
10 24 ms 33 ms 54 ms 216.239.48.108
11 49 ms 62 ms 66 ms 209.85.252.165
12 129 ms 118 ms 138 ms 64.233.175.211
13 118 ms 128 ms 108 ms 72.14.239.12
14 121 ms 149 ms 119 ms 216.239.46.211
15 125 ms 140 ms 129 ms 64.233.174.99
16 116 ms 121 ms 132 ms 209.85.251.133
17 141 ms 144 ms 146 ms 74.125.30.130
18 113 ms 122 ms 117 ms cg-in-f99.google.com [209.85.171.99]
Trace complete.
C:\Users\xxxxxxxxxx>ping google.com
Pinging google.com [209.85.171.99] with 32 bytes of data:
Reply from 209.85.171.99: bytes=32 time=122ms TTL=239
Reply from 209.85.171.99: bytes=32 time=134ms TTL=239
Reply from 209.85.171.99: bytes=32 time=119ms TTL=239
Reply from 209.85.171.99: bytes=32 time=109ms TTL=239
Ping statistics for 209.85.171.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 109ms, Maximum = 134ms, Average = 121ms
reply
kilmar @ 1st Oct 11:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I have a similar problem, except that my speeds seem to be slow almost all the time. I'm in 11373 also. It's 11:49PM and here's my trace.
1 1 ms 1 ms 1 ms DD-WRT [169.254.1.1]
2 29 ms 29 ms 28 ms 10.70.0.1
3 30 ms 40 ms 29 ms gig-1-3-nycmnyl-rtr1.nyc.rr.com [24.29.119.21]
4 29 ms 27 ms 27 ms gig15-0-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.130.189]
5 30 ms 31 ms 31 ms tenge-0-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.94]
6 33 ms 71 ms 32 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 48 ms 47 ms 35 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
8 92 ms 33 ms 37 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
9 34 ms 56 ms 35 ms 66.109.9.167
10 52 ms 54 ms 39 ms ae2-p161.msr1.re1.yahoo.com [216.115.108.67]
11 51 ms 36 ms 37 ms ge-1-42.bas-a2.re3.yahoo.com [66.196.112.203]
12 60 ms 46 ms 36 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
Yet, I am getting this from speedtest.nyc.rr.com no less:
Download Speed: 2200 kbps (275 KB/sec transfer rate)
Upload Speed: 489 kbps (61.1 KB/sec transfer rate)
I used to get steady 9500k+
reply
wkpower @ 2nd Oct 02:36AM:
Re: [TWC] NYC - Slow Speeds, Part 2
i've actually called them so many times and complained that i'm tired of it and am just dealing with it now. every night starting at 6pm, speeds drop down to below 56k speeds and then goes back to normal at 2am. this is daily on weekdays. on weekends the speeds are just crap all day. literally. saturday and sunday is crap speeds all day. mon-fri is below 56k speeds starting at 6pm-2am. this is what i've been dealing with for the past couple months now.
also, has anyone been having trouble searching newsgroups? i'm paying for my newsgroup service right now and im using altbinz. past couple days the search has been outta whack. can't search anything during certain hours. not sure if this is time warner's doing or what.
reply
Smith6612 @ 2nd Oct 06:06AM:
Re: [TWC] NYC - Slow Speeds, Part 2
wkpower, if you are really that tired of the slow speeds, call up your telephone company to see if DSL is available where you get. Sure DSL may be slower than the cable but it should show to be more consistent.
reply
SRF26 @ 2nd Oct 06:23AM:
Re: [TWC] NYC - Slow Speeds, Part 2
My upload speed has decreased about 7% over the past few days. It averaged 730kbps and it now hovers around 680kbps. The download speed hasn't changed. Anyone else experiencing lower upload speeeds?
TIA....JL
reply
mikeurl @ 4th Oct 01:02AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Been pretty consistent for me here in Whitestone.
reply
jfiveNYC @ 5th Oct 07:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Flushing, NY 11355
This crap has been going on since I switched two weeks ago. speed has never changed. I have had three techs come out. Level one tech: Couldn't solve the problem, scheduled a plant call. Plant call: No problem with the line, scheduled Eng. call. Eng tech came here TODAY, not 4 hours ago, said there might be a splitter in the wall that wasn't 1 GHz. Tech left and scheduled an install tech to come re-run the line from either the floor tap or street.
Our building/unit is also wired for satellite. The 3-Way splitter for the satellite was right behind the wall plate. I ditched the splitter, now the cable line is coming directly from the floor tap. still no good.
Microsoft Windows XP [Version 5.1.2600]
C:\>tracert www.google.com
Tracing route to www.l.google.com [64.233.161.104]
over a maximum of 30 hops:
1 * * * Request timed out.
2 287 ms 300 ms 207 ms gig-5-0-nycmnyk-rtr1.nyc.rr.com [24.29.119.9]
3 216 ms 210 ms 274 ms pos-4-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.113.221
]
4 215 ms 197 ms 192 ms tenge-0-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.9
4]
5 245 ms 196 ms 293 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 226 ms 224 ms 239 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
7 263 ms 254 ms 280 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
8 293 ms 300 ms 309 ms 66.109.9.66
9 258 ms 270 ms 189 ms 216.239.48.112
10 179 ms 249 ms 190 ms 64.233.175.219
11 232 ms 292 ms 196 ms 216.239.49.214
12 212 ms 179 ms 236 ms od-in-f104.google.com [64.233.161.104]
Trace complete.
C:\>ping www.google.com
Pinging www.l.google.com [64.233.161.147] with 32 bytes of data:
Reply from 64.233.161.147: bytes=32 time=218ms TTL=244
Reply from 64.233.161.147: bytes=32 time=242ms TTL=244
Reply from 64.233.161.147: bytes=32 time=225ms TTL=244
Reply from 64.233.161.147: bytes=32 time=231ms TTL=244
Ping statistics for 64.233.161.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 218ms, Maximum = 242ms, Average = 229ms
reply
jfiveNYC @ 6th Oct 08:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
UPDATE:
Spoke with my guy at Escalated/Advanced tech (866.506.0218). These are the guys that know their stuff, they don't lie to you, they are engineers, at least my guy is. They give you the straight story. It is actually a pleasure to deal with these guys, my rep is very nice and knowledgeable. He confirmed that there is an overloaded node in the Flushing/NE Queens vicinity.
However, he could not tell me WHEN it will be repaired. This is where my hatred for bureaucracy that is TWC/RR continues. He said he has put in the request to engineering to fix the known problem. He told me that all this dept. can do is put in the request. They cannot expedite the service order.
He told me to call in and speak with customer service. Tell them that his dept has put in the request to fix the node and ask Cust Serv to assign me a "Client Relations Specialist". Have this person/dept expedite the request to fix the node.
So I will do this now and I suggest that all of you whom are having problems do the same.
Queens TWC - 718.358.0900
reply
Dareius @ 6th Oct 11:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jfiveNYC :
UPDATE:
\He confirmed that there is an overloaded node in the Flushing/NE Queens vicinity.
Funny thing is, customers and patrons to this forum have known about TWC's overloaded nodes for a long time. At least one engineer is honest to this fact.
Sadly, this has been going on for a couple of years.
reply
MacAlert @ 7th Oct 12:14AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yea, I've already spoken with the internal techs. I have to call them again tomorrow (they said it could take up to one week). I only got to here after yelling at the regular techs who say I use a different server when using a wireless router. So far I have not noticed any difference in speeds. Took about 3 hours to download a 461mb file.
reply
nyrmetros @ 7th Oct 12:20AM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
anon @ 7th Oct 04:57PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Jamaica,NY here, first time i am really had long term problems with TWL but im still getting a slow connection and iv called customer support a couple of times now they arent really helpful, i guess i just gotta keep trying till i get somebody that knows what their doing.
reply
jfiveNYC @ 10th Oct 12:59AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Maaannnnnn screw you dude. j/k
Just got off the tele with TWC. The opening message says: customers in Astoria, LIC, and Flushing may experience brief disruptions in cable, internet, and phone service.
I didn't even bother speaking to a rep because I am assuming that this message means they will be replacing/fixing this f#$%ing error in nodes.
Keep your fingers crossed people!!!
reply
nyrmetros @ 13th Oct 06:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
anon @ 13th Oct 06:51PM:
[TWC] NYC - Slow Speeds, Part 2
said by nyrmetros : Powerboost at it's best on Standard level service.
reply
MacAlert @ 14th Oct 07:09AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Still no change in my area. TW claims there is not enough users on my node to warrant any changes. I've had to stop using my internet after 9pm because it's so damn slow. HURRY UP VERIZON!!!!
reply
jfiveNYC @ 14th Oct 08:54AM:
Re: [TWC] NYC - Slow Speeds, Part 2
FLUSHING-11355
Yea man, FiOS can't get here fast enough. The moment it does, and I mean the same day, I will cancel everything from TWC.
They must have done something overnight because I have never gotten speeds this fast:
Now if they could just breach the 8.5Mb threshold, I will be happy.
reply
MacAlert @ 14th Oct 11:40AM:
Re: [TWC] NYC - Slow Speeds, Part 2
What time was this test performed? I check everyday after 5pm and my speeds NEVER break 2000kbps. Browsing more then 2 websites at a time render my internet useless.
reply
jfiveNYC @ 14th Oct 01:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
The time/date stamp is in the upper right hand corner of the box.
I knew my previous speeds wouldn't last. Damnit!
reply
Pizz @ 14th Oct 03:44PM:
Re: [TWC] NYC - Slow Speeds, Part 2
New node placed on - these speeds are constant, until more users come on doing P2P 24x7. Also alot of you having these slow speeds, do you have any sort of P2P - BitTorrent going on? Sometimes when you close the program, it doesn't really close, it just stays on in the systemtray.
reply
Dareius @ 14th Oct 04:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
According to the network site, Elmhurst is supposed to be getting work at the end of the month while Maspeth is getting the morning 2:00am work.
I hope my speed issues are finally resolved by the end of the month.
reply
MacAlert @ 14th Oct 04:28PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Pizz :
New node placed on - these speeds are constant, until more users come on doing P2P 24x7. Also alot of you having these slow speeds, do you have any sort of P2P - BitTorrent going on? Sometimes when you close the program, it doesn't really close, it just stays on in the systemtray.
Nothing running. I've tried speed tests on a fresh boot. I've even reformatted my computer in case there was any spyware/adware on my computer.
reply
mckenna797 @ 15th Oct 12:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
western Queens speeds are still good
:::.. testmy.net test results ..:::
Download Connection is:: 12559 Kbps about 12.56 Mbps (tested with 12288 kB)
Download Speed is:: 1533 kB/s
Upload Connection is:: 480 Kbps about 0.5 Mbps (tested with 1013 kB)
Upload Speed is:: 59 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/10/15 - 10:28am
D-Validation Link:: »testmy.net/stats/id-WE631AOZ8
U-Validation Link:: »testmy.net/stats/id-4NF3OKM6U
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648) [!]
reply
nyrmetros @ 15th Oct 07:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
MacAlert @ 15th Oct 09:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Here are my results...which is quite high for this time of night.
reply
Pizz @ 15th Oct 10:52PM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
anon @ 16th Oct 10:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Pardon my ignorance but is sub 500kb/s a normal upload rate? I've consistently had this speed for some time, and can't imagine that it's really capped off so low??
reply
MacAlert @ 16th Oct 11:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I believe the standard download rate is around 500kbps.
reply
MacAlert @ 16th Oct 11:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
New results with nothing running in the background:
reply
MacAlert @ 17th Oct 07:14AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just to show how much my speeds change:
reply
jfiveNYC @ 17th Oct 06:32PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yes, speeds around 07:00 are always lighting because no one is online. I have the same results. Speeds btwn 16:00-05:00 are 300kbps-1.2Mbps.
If Verizon people are reading this: Please hurry up. You have so many potential customers waiting to switch.
Right now...
15 Oct @ 08:00
Check out the Ping time!!!!!
reply
tizzun @ 19th Oct 12:44PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I just got all the info I need to switch from TWC NY over to FIOS. Goodbye Road Runner latency, Goodbye Time Warner On Demand movies NEVER LOADING, Goodbye Time Warner phone system sucking! Cya!
reply
MacAlert @ 28th Oct 09:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
TW strikes again. Can't do anything that involves the internet:
reply
jfiveNYC @ 28th Oct 10:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Welcome to the party Pal!
What I was told yesterday is that engineering will be working on the problem in Flushing...eventually. Said they are going to try to reroute some traffic off of the overloaded node. Whatev...
I wonder what the total cost to adding/appending to a new node. Probably not something they are willing to spend with ease or speed.
Make sure you have TWC customer service appoint you a "client relations specialist." Just call in to TWC customer service and they will have the specialist ring you within 72 hours to setup a ticket for your problem. I have been speaking with Ms. Johnson. She is a straight shooter and very understanding.
reply
MacAlert @ 29th Oct 06:59AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I've been speaking with TW internet technical support. Calling EVERY week.
reply
ztmike @ 29th Oct 09:04AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Don't you guys have other isps to choose from? Instead of waiting and wasting your money, switch isps. If anything that will force RR to fix their shit.
reply
mckenna797 @ 29th Oct 09:13AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Last Result:
Download Speed: 14552 kbps (1819 KB/sec transfer rate)
Upload Speed: 144 kbps (18 KB/sec transfer rate)
reply
MacAlert @ 29th Oct 10:30AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by ztmike :
Don't you guys have other isps to choose from? Instead of waiting and wasting your money, switch isps. If anything that will force RR to fix their shit.
Nope. No DSL, no FIOS.
reply
MacAlert @ 29th Oct 10:33AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by mckenna797 :Last Result:
Download Speed: 14552 kbps (1819 KB/sec transfer rate)
Upload Speed: 144 kbps (18 KB/sec transfer rate)
Yea, at 9am there will never be any problems. It's after 6pm that is a problem.
reply
mckenna797 @ 29th Oct 11:53AM:
Re: [TWC] NYC - Slow Speeds, Part 2
check out the upload it is way out of line with my normal 495said by MacAlert :said by mckenna797 :Last Result:
Download Speed: 14552 kbps (1819 KB/sec transfer rate)
Upload Speed: 144 kbps (18 KB/sec transfer rate)
Yea, at 9am there will never be any problems. It's after 6pm that is a problem.
:::.. testmy.net test results ..:::
Download Connection is:: 9974 Kbps about 9.97 Mbps (tested with 12288 kB)
Download Speed is:: 1218 kB/s
Upload Connection is:: 477 Kbps about 0.5 Mbps (tested with 1013 kB)
Upload Speed is:: 58 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2008/10/29 - 10:18am
D-Validation Link:: »testmy.net/stats/id-MAK01VBYN
U-Validation Link:: »testmy.net/stats/id-LMN2IXWK9
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648) [!]
reply
funkadesi @ 29th Oct 02:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well heres my story, Im in flushing, near flushing hospital and fios isnt available yet, so i called twc regarding slow speeds
Visit 1 - changed the modem to a new wireless modem
result - problem is worst, not only its still slow, but now the connection drops for a few mins and then resumes, the only way to solve is restart the modem
Visit 2 - tech came in looked at the wires said everything was fine.
result - no luck still the same
visit 3 - I wasn't present my mom )who is computer illiterate) told me he checked the wires and computer, everything "seemed" ok
I finally went back to TWC office in queens center mall, exchanged the modem and yet the problem still persists
the public relations gave me a call after i submitted my doittt and she said she will "escalate" the problem to her broadband dept. but honest I have no hope. i think i will be switching back to verizon DSL down the 3.0 mbps, which was stable when i had it.
reply
MacAlert @ 29th Oct 08:48PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yawn...
reply
jfiveNYC @ 30th Oct 10:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Here's a fun chart. How pitiful, TWC should be embarrassed. I bet if I lived in Manhattan, the problem would have been fixed within 3 days.
reply
nyrmetros @ 5th Nov 09:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
ronaldalaniz @ 7th Nov 09:57PM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
mckenna797 @ 7th Nov 10:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
MacAlert @ 7th Nov 10:33PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Another day, another slow speed result:
reply
AlexOne @ 8th Nov 05:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I've had my fingers and legs crossed for over 6 months!
reply
MacAlert @ 8th Nov 06:45PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is getting freaking ridiculous!!
Can't do more then one thing on the internet!!
reply
anon @ 9th Nov 11:16AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Jamaica, NY
Well after like 1 month with very slow speeds, my connection is somehow back to normal.
Hopefully it stays like this.
reply
RolteC @ 9th Nov 11:34AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I've gone through this with TWC for years. Finally I have a nice line with no issues other then the slow down at nights sometimes.
I can't wait until the day Time Warner Cable realizes that 80% of tech visits would be eliminated if they actually increased their internet speed on their network, and replaced any bad routers.
But instead, they pass it down to the customer, and then have to keep paying techs for work that should not be done in the first place.
If only I could work for TWC and be the CIO, the things I would change for the company.....
reply
Bytezboy @ 10th Nov 09:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
What is the other website to file a complaint? I know there is nyc.gov.
reply
anon @ 11th Nov 12:12PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My TW Internet is bouncing every 15-20 mins since last night.. Anybody know if something is going on?
reply
anon @ 13th Nov 12:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I have earthlink over TW on the edge of brooklyn/queens and have been having the same super slow internet problems for the past 6 months (getting worse).
though last night it seems to have been completely fixed... i got 5Mbs down all night and its still working today.
crossing my fingers that TW finally took care of the overloaded node in our area (11237)
any thoughts?
-m
reply
jfiveNYC @ 14th Nov 02:55AM:
Re: [TWC] NYC - Slow Speeds, Part 2
So our connection went offline about 30 minutes ago and came back on about to ten minutes ago.
Let's see how long this glitch lasts. I usually get about 400-500kbps DL at this time of day. I don't expect it to last.
Keeping fingers crossed
reply
MacAlert @ 14th Nov 07:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Go go Time Warner Cable!!
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\xxxxxxxxxx>tracert google.com
Tracing route to google.com [209.85.171.99]
over a maximum of 30 hops:
1 * * * Request timed out.
2 964 ms * 819 ms gig-2-5-nycmnyhubk-rtr01.nyc.rr.com [24.29.130.69]
3 858 ms 863 ms 726 ms cpe-24-29-157-2.nyc.res.rr.com [24.29.157.2]
4 763 ms 747 ms 667 ms tenge-0-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.94]
5 805 ms 817 ms 763 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 877 ms * 669 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
7 809 ms 895 ms 819 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
8 833 ms * 830 ms 66.109.9.66
9 681 ms 746 ms 706 ms 216.239.48.108
10 827 ms 800 ms 827 ms 72.14.238.138
11 905 ms 778 ms 874 ms 209.85.242.254
12 793 ms 947 ms 828 ms 216.239.48.34
13 995 ms 834 ms 958 ms 64.233.174.97
14 1007 ms 924 ms 1014 ms 209.85.251.129
15 943 ms 1083 ms 985 ms 74.125.30.6
16 1029 ms 913 ms 917 ms cg-in-f99.google.com [209.85.171.99]
Trace complete.
reply
anon @ 17th Nov 05:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
no fair, i've never seen over 1MB/s...
we dont have the 20mb tier here i guess.
anyways, speeds still at 10mb at 5pm days later.
crossing fingers.
reply
MacAlert @ 17th Nov 09:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Another day, another horror.
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\xxxxxxxxxx>ping yahoo.com
Pinging yahoo.com [206.190.60.37] with 32 bytes of data:
Reply from 206.190.60.37: bytes=32 time=439ms TTL=54
Reply from 206.190.60.37: bytes=32 time=484ms TTL=54
Reply from 206.190.60.37: bytes=32 time=472ms TTL=54
Reply from 206.190.60.37: bytes=32 time=473ms TTL=54
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 439ms, Maximum = 484ms, Average = 467ms
C:\Users\xxxxxxxxxxx>tracert yahoo.com
Tracing route to yahoo.com [206.190.60.37]
over a maximum of 30 hops:
1 * * * Request timed out.
2 478 ms 506 ms 533 ms gig-2-5-nycmnyhubk-rtr01.nyc.rr.com [24.29.130.69]
3 538 ms 541 ms 537 ms tengig1-0-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.157.2]
4 583 ms 542 ms 572 ms tenge-4-2-0-nwrknjmd-rtr1.nyc.rr.com [24.29.97.18]
5 581 ms 590 ms 600 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 579 ms 627 ms 640 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
7 335 ms 331 ms 389 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
8 414 ms 440 ms 443 ms 66.109.9.58
9 566 ms 536 ms 481 ms ae1-p171.msr2.re1.yahoo.com [216.115.108.31]
10 629 ms 622 ms 575 ms ge-8-3.bas-a1.re4.yahoo.com [216.39.49.1]
11 434 ms 451 ms 504 ms w2.rc.vip.re4.yahoo.com [206.190.60.37]
Trace complete.
C:\Users\xxxxxxxxxx>
reply
wwilsonxp @ 24th Nov 11:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
just moved to manhattan. I would call time warner and complain but knowing them NOTHING is going to happen. Still i pay too much to let this slide. So i'm trying to figure something out.
reply
anon @ 1st Dec 02:08AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well I just complained... had enough.
»www.nyc.gov/html/doitt/html/cons···rm.shtml
Maybe that will get them moving.
reply
anon @ 1st Dec 07:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Okay I spoke to an Advance Tech, even though he wasn't suppose to help me right off the bat he was helpful and gave me an honest answers. For Flushing Queens I'm in an area with only about 190 modems. It seems that there is high utilization and it's killing the network, so there isn't anything I can do to resolve this. I have a tech coming out tomorrow but don't know what good thats going to do. Well I guess I'll just run with what happens tomorrow.
reply
jfiveNYC @ 2nd Dec 05:29PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I live in Flushing and they did just recently do some work. I was maxing out at 600kbps. I still get those speeds at peak times, but at 7am when there is virtually no traffic, I get 1.2Mbps.
What ever they did do, it wasn't enough.
I guess I'll just keep complaining to Ms. Johnson in the TWC Client Services office. 718.670.0228 M-F, 9-5
reply
Bytezboy @ 2nd Dec 06:42PM:
Re: [TWC] NYC - Slow Speeds, Part 2
the DOITT only deals with cable TV service. I submitted a complaint and they told me to file it with the Attorney General and FCC.
»www.oag.state.ny.us/online_forms···lert.jsp
»esupport.fcc.gov/complaints.htm
reply
MacAlert @ 2nd Dec 09:55PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yahhhooooooooooooooo!!!
reply
anon @ 3rd Dec 07:40PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well that was fun, I got transfered from Advance/Engineering to customer service to ask for a Client Relationship Specialist. After talking to them and saying that customer service can help they transfer me to tier 1 then tier one tried to transfer me to tier 3. All I wanted to know was if someone will be notifying the people in my area that are killing the network. I don't pay about 50 bucks a month for less then 1mb down. I could pay DSL that same amt and atleast get 3mb down but I really want to keep it as cable. SOOOOO frustrating.
reply
anon @ 3rd Dec 07:44PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Are they atleast crediting you? I'm sure you are paying for the 10mb plan so I'm wondering if Ms. Johnson is compensating you.
reply
jfiveNYC @ 7th Dec 08:33PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yes, I am being compensated. But regardless...
I realize that 8pm is high traffic time, but I expect to get AT LEAST 5MB during peak. 5 would be half of the speed I am paying for, or would be if they didn't suck.
reply
Bytezboy @ 7th Dec 10:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jfiveNYC :Yes, I am being compensated. But regardless...
I realize that 8pm is high traffic time, but I expect to get AT LEAST 5MB during peak. 5 would be half of the speed I am paying for, or would be if they didn't suck.
Did you file a complaint with the FCC or Attorney General? The more the better. :)
reply
MacAlert @ 7th Dec 10:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I have, never heard back from the FCC.
reply
Azetab @ 8th Dec 05:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Do any of you guys live in Southern Manhattan, more specifically the Lower East Side? Cause I am getting horrendous speeds.
reply
Azetab @ 8th Dec 06:00PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Looking at the Network Status page at »help.rr.com/HMSLogic/network_status.aspx , there are many RED events for Manhattan that occured today. Anyone know what they mean?
Red
12/8/2008 10:30:00 AM
NORTH MANHATTAN > F > AMP FFD051A EVENT ID: 384766
Red
12/8/2008 10:30:00 AM
NORTH MANHATTAN > F > AMP FD091A00A
Red
12/8/2008 11:25:18 AM
SOUTH MANHATTAN > B > AMP BBE081A EVENT ID: 384779
Red
12/8/2008 2:07:11 PM
NORTH MANHATTAN > G > AMP GGG114A0 EVENT ID: 384753
Partial Service Outages
SOUTH MANHATTAN > B > NODE BB18 EVENT ID: 384761
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jfiveNYC @ 8th Dec 06:18PM:
Re: [TWC] NYC - Slow Speeds, Part 2
The FCC doesn't care about slow speeds. They only care about regulatory concerns.
The FTC would be more concerned about false advertising. TWC has their bases covered by saying "SPEEDS UP TO..." That said, I think their is something to be said about the speeds that many of their customers are receiving. If someone has a friend that is a lawyer, they might want to bring it up with them.
reply
Bytezboy @ 8th Dec 06:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Azetab :
Do any of you guys live in Southern Manhattan, more specifically the Lower East Side? Cause I am getting horrendous speeds.
I live in the LES, speeds have been very bad throughout most of the day.
reply
Azetab @ 8th Dec 06:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Bytezboy :said by Azetab :
Do any of you guys live in Southern Manhattan, more specifically the Lower East Side? Cause I am getting horrendous speeds.
I live in the LES, speeds have been very bad throughout most of the day.
Yeah but I've been getting pretty bad speeds for the past 2 weeks...I wonder what they are doing. So if its useless to contact the FCC or the FTC about this, who should we contact?
reply
Bytezboy @ 8th Dec 07:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Azetab :said by Bytezboy :said by Azetab :
Do any of you guys live in Southern Manhattan, more specifically the Lower East Side? Cause I am getting horrendous speeds.
I live in the LES, speeds have been very bad throughout most of the day.
Yeah but I've been getting pretty bad speeds for the past 2 weeks...I wonder what they are doing. So if its useless to contact the FCC or the FTC about this, who should we contact?
Same here, bad speeds throughout most of the day for over half a year. The worst is between 4PM and midnight. Try contacting the attorney general: »www.oag.state.ny.us/online_forms···lert.jsp
reply
wilson316 @ 8th Dec 11:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Same problem here also, it started last month on the upper west side of Manhattan, 1mbit down during prime time, 1mbit is pretty much dsl speeds.
As much as I hate Verizon I might consider moving over to fios if they don't fix this mess.
reply
wwilsonxp @ 9th Dec 12:01AM:
Re: [TWC] NYC - Slow Speeds, Part 2
i just moved to the LES and still having really low speeds most of the day. I complained like crazy today because i was told that if i have my service transferred it would be free. But instead i saw a + $40 on my bill. The rep took it off and told me that a tech would come over to check all the connections because of slow internet. He gave me free hbo and showtime to basically get me to shut up. I refuse to let up because i got free premium channels i will continue to complain until they do something.
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nickb @ 9th Dec 12:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Midtown east side has been ***ed up for the last three days.
How's this result for a laugh? For a while I thought I'd taken a walk down memory lane and reconnected my old ISDN line!
--
I'm a cynic and I've approved this message.
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wwilsonxp @ 9th Dec 11:52PM:
Re: [TWC] NYC - Slow Speeds, Part 2
just so happens i can't get the hbo and showtime for free because they said it's a technical problem that they need a tech for so i have a internet tech on friday and a cable box tech on monday. not surprsied at all time warner
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anon @ 10th Dec 01:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Anyone knows what's going on with TWC and Manhattan RR issues. I tried to play LoTRO, and couldn't get past the loading screen, and get the connectivity error message. I know there was a red flag for earlier this week, but just started having issues yesterday.
I'm tempted to go with Verizon High Speed DSL at this point, TWC has been disappointing for a long time, and they had the monopoly, I just wish Fios made it here, but finally they offered there 3mb package.
reply
anon @ 11th Dec 02:12PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Ugh, seriously. 3-4 days of this. Boooo. Oh how I wish UWS had FIOS.
reply
nyrmetros @ 11th Dec 07:13PM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
jfiveNYC @ 13th Dec 12:35AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Oakland Gardens, is that Queens or LI?
Well, I thought all my complaining accomplished something.
Guess I'll be speaking with Mrs. Johnson in the morning. Has anyone else gotten somewhere? Results?...That have lasted?
reply
Lysis @ 16th Dec 05:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
11211
for a few days even browsing the web is super slow
i just ran a speedtest on speedtest.net
it could not even finish the test, it made it 58% of the way but never finished the test!
going to check again if verizon dsl is better or worse than this
reply
Dareius @ 17th Dec 07:21AM:
Re: [TWC] NYC - Slow Speeds, Part 2
One of the better morning tests in a while for me.
reply
Bytezboy @ 17th Dec 02:43PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I've never hit 30Mbit with powerboost in manhattan.
reply
MacAlert @ 17th Dec 04:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I've never hit 10Mbit......
reply
MacAlert @ 19th Dec 11:30AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Ok, I think I might have a lead within Time Warner.
I suggest everyone contact the Executive VP for NYC @ howard.szarfarc@twcable.com. Explain your situation nicely and see if you get a response.
reply
anon @ 27th Dec 01:17PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Not sure why everyone complains about RR. I live on the upper east side and have been with RR for about 3 years now. I've never once had my internet go down and my DL speeds seem to continually increase very few months or so.
reply
Bytezboy @ 27th Dec 06:28PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Dermot81 :Not sure why everyone complains about RR. I live on the upper east side and have been with RR for about 3 years now. I've never once had my internet go down and my DL speeds seem to continually increase very few months or so.
Maybe because you area isn't oversubscribed like the others here.
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Bytezboy @ 27th Dec 08:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I've been seeing many maintenance being done on southern manhattan in the RR status page this past few weeks. I can max out the download speed almsot anytime of the day now. Anyone else in the lower east side notice a difference?
Let's hope it stays this way. Maybe our complaints worked after all... ;)
reply
anon @ 27th Dec 09:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Nope, living in the LES and still have crap for speeds.
reply
anon @ 28th Dec 06:48PM:
Re: [TWC] NYC - Slow Speeds, Part 2
isnt that just great?
1. call time warner
2. put on hold for 30+ minutes.
3. finally gets a person go through the same "its not us"
restart modem/check your computer routine
4. after nothing works, they make an appointment send a tech on weekdays during daytime.
5. Skip work just so i can get it fixed.
6. tech comes and say nothing is wrong and leaves.
7. On the same night slow speed starts again repeat step 1-7 again.
reply
AlexOne @ 28th Dec 10:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
You're not alone.
I have the same problem here in Flushing while my brother-in-law who lives in Whitestone (10 min. away) is getting 30mb.
ABSOLUTELY REDICULOUS!
reply
MacAlert @ 28th Dec 10:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well, apparently my email to Time Warners Executive VP paid off:
reply
anon @ 28th Dec 11:29PM:
Re: [TWC] NYC - Slow Speeds, Part 2
mind sharing that email?
reply
AlexOne @ 28th Dec 11:46PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Is that speed constant throughout the evening?
reply
MacAlert @ 29th Dec 12:03AM:
Re: [TWC] NYC - Slow Speeds, Part 2
It's on the previous page (6).
reply
jfiveNYC @ 29th Dec 01:24AM:
Re: [TWC] NYC - Slow Speeds, Part 2
@ Dermot81
Of course YOU don't have any problems. You're on the freggin UES. They actually care about having you as customers.
So I spoke with Mrs. Johnson again and she apologized for the slow speeds in Flushing. Seems that when they activated the new node, they shifted too much traffic to it.
Guess we're back to square uno. Too bad I don't live in a part of town where my rent is $9000 per month or a $5 million brownstone. Maybe then I could do more than read RSS feeds and ASCII porn
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mckenna797 @ 29th Dec 06:10AM:
Re: [TWC] NYC - Slow Speeds, Part 2
this is with a d-link 4100 10/100/1000 wired router using
cat-6e wireing and 2 computer with 10/100/1000NIC 1 computerwith 10/100 Nic and Play Station 3
reply
Azetab @ 29th Dec 08:31AM:
Re: [TWC] NYC - Slow Speeds, Part 2
sitll getting crap speeds in the LES especially in the morning, planning to email the TWC Executive VP sometime this week...what should I include in the e-mail?
reply
MacAlert @ 29th Dec 09:33AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Before you do that, do you have any tech visits? Have you put calls in to support?
reply
nycnetwork @ 29th Dec 11:17AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Thats at my work. Our boss has either a special deal with TW or they just can't get a better ISP (read fios) at our location in Brooklyn. I dont see other reason to pay for RR Business.. We clearly have the whole dedicated down/up channel on our node.
reply
MacAlert @ 29th Dec 03:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well, apparently my router was holding me up:
reply
eddiesel @ 29th Dec 03:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I'm in Flushing also and have been having the same problems. I've had 2 techs, at least 3 plant engineers, and a field supervisor come out and the problem still persists. Here are the results of one of the line quality tests.
»/linequality/nil/2466631
There doesn't seem to be any particular time that it happens and level 3 tech support ran a packet loss log and found that it randomly loses packets at different times. I've been told it's not the wiring in my apt and not the wiring in the building. I showed the line quality test to the field supervisor and he said "You know more than I do". I don't want to cancel my service but they're not leaving me much of an option. I try to play multiplayer games on the ps3 and it boots me right out if there are more than 3 people. It seems that anything that use a high bandwidth causes the connection to take a huge hit. Anyhow, I wrote to the executive VP in the hopes that something can be done. I'll keep ya updated.
reply
Bytezboy @ 29th Dec 07:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :Well, apparently my email to Time Warners Executive VP paid off:
Did you ever get a reply? I emailed him about 2 weeks ago.
reply
dxerg3770 @ 29th Dec 09:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
does RCN serve flushing 11355 area? address isnt coming up as serviceable area on their website.
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MacAlert @ 29th Dec 09:33PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yea, he responded within 2 days. He contacted the VP of engineering and so far so good.
reply
Bytezboy @ 29th Dec 10:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
He haven't replied to me though. Maybe I should email him again. If you don't mind, could you pm me with your letter?
reply
eddiesel @ 30th Dec 10:05PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Yea, he responded within 2 days. He contacted the VP of engineering and so far so good.
Did anyone ever tell you exactly what the problem was?
reply
vingong @ 30th Dec 10:46PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Experiencing slowness for the last two weeks (at least). I'm in Jackson Heights (11372). Put it this way: I couldn't even access the Time Warner homepage (www.twcnyc.com)! Yet I can access other sites (Yahoo, Facebook, Fotki, etc).
reply
MacAlert @ 31st Dec 12:10AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by eddiesel :said by MacAlert :
Yea, he responded within 2 days. He contacted the VP of engineering and so far so good.
Did any ever tell you exactly what the problem was?
Sort of. He just stated there was a problem on their end.
reply
eddiesel @ 31st Dec 01:06AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :said by eddiesel :said by MacAlert :
Yea, he responded within 2 days. He contacted the VP of engineering and so far so good.
Did anyone ever tell you exactly what the problem was?
Sort of. He just stated there was a problem on their end.
So basically no one ever told you exactly what the problem was. The reason I ask is because I am supposed to have a plant engineer come out tomorrow and I thought any information I could give them regarding this issue would help alot. I've been hearing that the problem "is on their end" forever now. Anyhow, the feedback you have given up until this point has helped alot so thanks for that, I appreciate it.
reply
eddiesel @ 31st Dec 10:02AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Someone did something. This thing is moving now....I'll keep ya posted.
reply
MacAlert @ 31st Dec 11:19AM:
Re: [TWC] NYC - Slow Speeds, Part 2
From my conversations with internet technical support, there are users who were overloading the node (probably torrenting many files). My guess is they just split the node or moved me to a different node, not really sure on how that works.
reply
MacAlert @ 31st Dec 11:32AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by eddiesel :
Someone did something. This thing is moving now....I'll keep ya posted.
You're not kidding:
reply
eddiesel @ 31st Dec 11:41AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yeah here's what i'm getting...
A little slower than what you get but I've hit your speed more than once. After running a line quality test my packet loss seems to be back to a respectable level. They told me yesterday that it had something to do with the tap outside? Not sure exactly what that means but from what i gather the tap is how they regulate the bandwidth coming into the home. I'm glad to see that you're getting faster speeds as well. I'll tell ya, that email to the executive VP did wonders, and if it wasn't for your post regarding that, I would have never have done it. Thanks again, I owe ya one....;)....HAPPY NEW YEAR! LOL
reply
Bytezboy @ 31st Dec 06:33PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Good to see it helped another member. Could you run some tests during peak times and keep us updated? :)
reply
eddiesel @ 31st Dec 07:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Bytezboy :
Good to see it helped another member. Could you run some tests during peak times and keep us updated? :)
Absolutely. Here are the latest results:
I'll do a line quality test tomorrow and see what we're getting there. I just got a call from Tech Support and they said there was a signal on the node that was out of range. In fact, the maintenance call is still open so I don't think they're done fixing what needs to be fixed. Will keep ya updated.
reply
anon @ 2nd Jan 03:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well I'm still getting the following.
This really blows, I know I'm on an overloaded node and they aren't doing anything. Last night the modem even went out for a while. This is like that all day except maybe at like 7am -10am.
in the 11355 area code.
reply
dxerg3770 @ 3rd Jan 12:22AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by FlushingQueens :Well I'm still getting the following.
This really blows, I know I'm on an overloaded node and they aren't doing anything. Last night the modem even went out for a while. This is like that all day except maybe at like 7am -10am.
in the 11355 area code.
you are not alone. I'm going to call them one last time tomorrow and see how it goes from there.
reply
sotrain @ 3rd Jan 10:13AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I live in Flushing(cherry ave/union st). I have extremely slow internet speed especially during the night time(6:30pm-2am). Download speed is at 120kbs and upload speed is around 200kbs. I just filled out the complaint form through nyc.gov AND BBB and still waiting for the respond. I've called them at least 5 times and they never fixed the problem(transferred me to lvl 3, and sent technician to my house 3 times). I have this problem since Feb, 2008, now it's almost been a year!! I just found this forum here, otherwise I would post my comment long time ago. Anyone knows what happen with this and what TWC is going to do? Thanks
reply
Bytezboy @ 3rd Jan 10:59AM:
Re: [TWC] NYC - Slow Speeds, Part 2
What's the link to file a complaint through the BBB?
reply
sotrain @ 3rd Jan 11:56AM:
Re: [TWC] NYC - Slow Speeds, Part 2
»https://odr.bbb.org/odrweb/public/NewCom···ntryid=1
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Bytezboy @ 3rd Jan 12:13PM:
Re: [TWC] NYC - Slow Speeds, Part 2
It doesn't show Time Warner on the list though.
reply
anon @ 4th Jan 04:28PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I'm at my GF house in New Jersey and I the speed here is ridiculous to. She just got TWC switching from Verizon DSL. We had better download ratio when we were on TWC. I have a case open with the Level 3 tech for my place in Queens. I'm going to see what they say, I'll keep you guys posted. At this point most likely I will be switching to verizon dsl, even if I get 1.5mb(about 20 bucks) download atleast it will be better then paying 40 bucks a month and getting less then 1mb download at night. To the above poster in queens at night sometimes it drops down to 300kbps.
reply
anon @ 4th Jan 04:32PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Sorry for the double post, don't know how to edit it when I'm using anon. Everyone with the problem should keep calling in the more people that complain the more likely they will fix it. Just an fyi to the people in the 11355 area code, it's because of high utilization thats the cause. They need to build another node and switch some people off, though I'm not sure what they plan to do at this point.
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Azetab @ 5th Jan 04:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
ok so I called TWC on Friday and they scheduled an appointment today for their engineers to come over to take a look at my connection and it seems like they fixed my slow speeds by replacing the modem with a new one and also added splitters onto my line, its even faster than before! And I live in the Lower East Side.
reply
Bytezboy @ 5th Jan 08:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
That's probably a fluke in the speedtest. Try clearing your browser cache then test again.
reply
Azetab @ 5th Jan 10:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
i resetted my router, and cleared my browser cache, still getting abnormally high download speeds even for powerboost standards lol
reply
RolteC @ 5th Jan 11:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Your tests are flawed by either a hanging browser or java applet. Either way it is not accurate by ANY means.
You want a real test, use: »myspeed.visualware.com/
reply
Azetab @ 6th Jan 12:43AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by RolteC :Your tests are flawed by either a hanging browser or java applet. Either way it is not accurate by ANY means.
You want a real test, use: »
myspeed.visualware.com/ well yea of course that is an inaccurate result, but those were the results speedtest.net was giving me(tried in firefox, IE, and google chrome), heres my result from myspeed.visualware.com
Download speed: 16519600 bps (16.5 Mbps)
Upload speed: 470840 bps (470 Kbps)
Quality of service: 86 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 17 ms
Average download pause: 1 ms
Minimum round trip time to server: 13 ms
Average round trip time to server: 14 ms
Estimated download bandwidth: 16800000bps
Route concurrency: 1.0169737
Download TCP forced idle: 0 %
Maximum route speed: 40329224bps
Is the 86% Quality of Service normal?
So I guess all is fine now, I suggest anyone else in the Lower East Side should contact TWC and schedule an appointment for their techies to come over to take a look at your line but if you've already done so and still get slow speeds there's not much you can do except keep complaining to TWC, DOIT, BBB, etc. or switch providers.
reply
mckenna797 @ 6th Jan 06:21AM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
anon @ 6th Jan 07:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
TWC NYC network is under "planned" fixin' . Call in to get your credit otherwise wait for it to be fixed "when its fixed".
»help.rr.com/HMSLogic/network_status.aspx
(scroll almost all the way down)
Alas, no FIOS option in my apt. or I'd get them both.
reply
Azetab @ 6th Jan 08:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
do I just call my local TWC number for service credit or do is there some other number to call?
reply
Bytezboy @ 7th Jan 11:27AM:
Re: [TWC] NYC - Slow Speeds, Part 2
A lot of maintenance being done in Flushing and Southern Manhattan this morning.
»help.rr.com/AA/rrwho.aspx?Return···tus.aspx
said by Azetab :
do I just call my local TWC number for service credit or do is there some other number to call?
Call local office.
reply
jfiveNYC @ 7th Jan 05:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
It's funny how much you guys would learn if you just read from the beginning of this thread.
All of you in Flushing would have you answers on how to solve your woes.
reply
Bytezboy @ 7th Jan 06:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Great speeds during peak times today after inconsistent speeds for the past couple of weeks. Keep sending in those complaints. :D
reply
MacAlert @ 7th Jan 08:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My speeds are fine but my modem reset 3 times already in the last 2 hours. Everything was going fine for the last month.
Take that back.....back to slow speeds!
reply
MacAlert @ 7th Jan 08:40PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Something is going on with RR. Reset my modem and speeds are back to normal....guess they are still working on the networks.
reply
anon @ 7th Jan 08:40PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
My speeds are fine but my modem reset 3 times already in the last 2 hours.
so did mine, altho it was more like 5 times.
reply
Bytezboy @ 7th Jan 09:41PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Spoke too soon, the speeds are back to s*** after 8PM. :mad:
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MacAlert @ 7th Jan 10:38PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Try rebooting your modem.
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Bytezboy @ 7th Jan 11:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
It's better now without the need to reboot. There was maintenance at 8PM in south manhattan, could be due to that.
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eddiesel @ 7th Jan 11:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Still can't complain....i'll keep my fingers crossed
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RolteC @ 8th Jan 12:35AM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is with my RR modem on my 2nd NIC
Download speed 17668 Kbps
Upload speed 491 Kbps
QOS 34 %
RTT 16 ms
Max Delay 38 ms
Avg Delay 1 ms
Max Bandwidth 39200 Kbps
Route Speed 32767 Kbps
Forced Idle 23 %
Route Conc 2.2
This is with FiOS20/20
Download speed 19749 Kbps
Upload speed 20480 Kbps
QOS 99 %
RTT 17 ms
Max Delay 3 ms
Avg Delay 1 ms
Max Bandwidth 38400 Kbps
Route Speed 30840 Kbps
Forced Idle 27 %
Route Conc 1.9
I don't really use the RR modem much at all, unless its for testing purposes.(or im bored)
But as for the QOS being so low, its because of the powerboost fuction making the download go haywire. Not a problem at all.
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Bytezboy @ 11th Jan 11:35PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Horrible speeds tonight, it can't even hit 2Mbps. :mad: Tomorrow, I will call the FCC to inquire about the status of the complaint filed a few weeks ago.
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jhwong811 @ 12th Jan 01:02AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hi Everyone
I'm in the same boat as most of you. I'm getting horrible speeds through out the day. I live in the flushing area off murry by PS22. I'm getting speeds that range from 300 kbps to 800 kbps. The other night it conked out all together and set up an appointment for a tech to come over. I had replaced the modem and all was fine and dandy except for my still slow speeds. The tech came today and told me everything was fine and there wasnt much i can do. He was pretty straight forward with me which i appreciated. He did tell me one thing of interest. He said for some reason signing up for the 15mbps TURBO package is actually like downgrading yourself and its better to stick with the standard package. I called them up and swtiched back and i'll see how it goes. I did also complain to the BBB and go a number to call so i'll keep those that are still having problems updated.
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Bytezboy @ 14th Jan 02:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
A lot of maintenance being done on south manhattan today and the day is not even over yet! This is the most I've ever seen.
1/14/2009 10:38:02 AM
SOUTH MANHATTAN > B > NODE BC68 EVENT ID: 396416
1/14/2009 10:36:10 AM
SOUTH MANHATTAN > B > NODE BD29 EVENT ID: 396356
1/14/2009 10:05:00 AM
SOUTH MANHATTAN > D > NODE DK07 EVENT ID: 396413
1/14/2009 9:10:00 AM
SOUTH MANHATTAN > B > NODE BZ10 EVENT ID: 396348
1/14/2009 10:50:00 AM
SOUTH MANHATTAN > C > AMP CCD561C EVENT ID: 396431
1/14/2009 11:55:00 AM
SOUTH MANHATTAN > A > AMP AAD142A EVENT ID: 396359
1/14/2009 12:09:21 PM
SOUTH MANHATTAN > B > NODE BD60 EVENT ID: 396358
1/14/2009 12:40:49 PM
SOUTH MANHATTAN > B > AMP BBZ283 EVENT ID: 396455
1/14/2009 1:54:57 PM
SOUTH MANHATTAN > D > NODE DB19 EVENT ID: 396516
Wish I knew which areas those codes are for. Maybe I would have some luck if I speak to a Tier 3 tech.
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nyrmetros @ 15th Jan 10:43PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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anon @ 16th Jan 12:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
These work jobs may be more about TV service than Internet. All the jobs are in South Manhattan service area. In the beginning of February, Time Warner is rolling out a bunch of HD channels in South Manhattan. Coincidence? I dunno but perhaps the two are related, TW is preparing the network for the introduction of more HD channels.
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Bytezboy @ 16th Jan 08:44PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by ddarko :
These work jobs may be more about TV service than Internet. All the jobs are in South Manhattan service area. In the beginning of February, Time Warner is rolling out a bunch of HD channels in South Manhattan. Coincidence? I dunno but perhaps the two are related, TW is preparing the network for the introduction of more HD channels.
I doubt it, those maintenance pertain to Road Runner as stted on the page. Also, look at the url. There are a lot of maintenance in Flushing, another area with many complaints.
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hachi @ 17th Jan 05:03PM:
Re: [TWC] NYC - Slow Speeds, Part 2
those work orders are for internet I assure you, there are parts of the upper east side and I'm sure the rest of those regions included that have been fubar for months. if I find out they have put channel marketing before network maintenance I would cancel my service on the spot.
I have line monitor results that would scare you, I want to post them but I haven't figured out how to get a working hotlink. if anyone knows how, let me know I will put them up. my area has had consistent 30-50% packet loss on local transfers for a very long time, coast to coast goes up to 70%.
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Bytezboy @ 17th Jan 11:12PM:
Re: [TWC] NYC - Slow Speeds, Part 2
WTF is going on with lower east side tonight? Speeds are as slow as dialup. :mad: :mad: :hmm:
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RolteC @ 20th Jan 03:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is something I want to ask but don't know where to ask.
Does anyone know of a program that will do a traceroute, constantly updating itself, and recording each hop ping times to a graph, so it can be viewed over time to see trends develop at different times of the day?
I use to remember seeing such a program a long time ago, and It isn't neotrace, and it isn't from solarwinds.
Someone please help, maybe I can run one with my modem, since it happens as well at night for me. But because now its also happening with my FiOS connection every night!!!!!!! :(
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bananaman @ 20th Jan 04:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I like PingPlotter for this. They still have a free version.
»www.pingplotter.com/
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RolteC @ 20th Jan 05:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Thank you! That is just what I needed. So far, working perfectly.
Any other suggestions are welcome.
Will post tonight graphs from both FiOS and RR.
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nyrmetros @ 23rd Jan 12:55AM:
Re: [TWC] NYC - Slow Speeds, Part 2
with firefox
with IE
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anon @ 25th Jan 12:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
are there any RR users in Washington Heights who are willing to share their speed reports here? I am considering getting RR service but would like to know how things are (for example, is the service better than on the LES and Queens?).
Thanks in advance
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anon @ 25th Jan 11:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
To the Person about here is a example of my standard conexion. FCK RR increase the upload please please
[center] 
[/center]
The speed At 12 AM NYC, USA [Washington Heights]
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mckenna797 @ 26th Jan 06:38AM:
Re: [TWC] NYC - Slow Speeds, Part 2
:::.. Download Stats ..:::
Download Connection is:: 10518 Kbps about 10.5 Mbps (tested with 25600 kB)
Download Speed is:: 1284 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2009/01/26 - 5:37am
Bottom Line:: 183X faster than 56K 1MB Download in 0.8 sec
Tested from a 25600 kB file and took 19.938 seconds to complete
Download Diagnosis:: Awesome! 20% + : 96.41 % faster than the average for host (rr.com)
D-Validation Link:: »testmy.net/stats/id-Z51CQOHUJ
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; SPC 3.1 P1 Ta) [!]
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anon @ 26th Jan 10:17AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I live in the East Village in NYC, and just had Time Warner install my internet on Saturday (Roadrunner Standard, 10 mbps). All day Saturday, I was getting speeds anywhere from 2.0 mpbs to 1.5 mpbs and even as low as below 1 mbps. Sunday morning, out of nowhere, I was suddenly cruising at 6-7 mbps... and then AGAIN out of nowhere, I was down to under 1 mbps.
As you can imagine, I spent hours on the phone with these people, and after resetting the modem countless times, and the techs sending a new signal, they have to send someone else out. I am willing to bet they are using a faulty splitter or SOMETHING, but am curious about how I was getting that high speed early on a Sunday morning.
Is it possible that I am in such a high traffic area that no matter what they do, my speed will always be awful during normal usage times? Or is this really a technical issue maybe even of the modem itself?
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anon @ 26th Jan 10:49AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Thanks RDF!
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Bytezboy @ 26th Jan 11:22AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by EastVIl :
I live in the East Village in NYC, and just had Time Warner install my internet on Saturday (Roadrunner Standard, 10 mbps). All day Saturday, I was getting speeds anywhere from 2.0 mpbs to 1.5 mpbs and even as low as below 1 mbps. Sunday morning, out of nowhere, I was suddenly cruising at 6-7 mbps... and then AGAIN out of nowhere, I was down to under 1 mbps.
As you can imagine, I spent hours on the phone with these people, and after resetting the modem countless times, and the techs sending a new signal, they have to send someone else out. I am willing to bet they are using a faulty splitter or SOMETHING, but am curious about how I was getting that high speed early on a Sunday morning.
Is it possible that I am in such a high traffic area that no matter what they do, my speed will always be awful during normal usage times? Or is this really a technical issue maybe even of the modem itself?
I am near that area and experienced what you described on a consistent daily basis. Don't waste your time calling and sending a tech. You're probably in a high traffic area like the rest of southern manhattan.
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anon @ 26th Jan 02:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Did you go with another provider?
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matuzalem @ 28th Jan 08:22AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Traceroute has started ...
traceroute: Warning: yahoo.com has multiple addresses; using 68.180.206.184
traceroute to yahoo.com (68.180.206.184), 64 hops max, 40 byte packets
1 m0n0wall (192.168.1.1) 1.017 ms 0.391 ms 0.491 ms
2 * * *
3 g3-1-nycmnyg-rtr1.nyc.rr.com (24.29.97.154) 8.947 ms 6.077 ms 7.756 ms
4 pos-3-2-nycmnya-rtr1.nyc.rr.com (24.29.130.129) 8.159 ms 8.243 ms 10.962 ms
5 tenge-3-0-0-nwrknjmd-rtr.nyc.rr.com (24.29.119.106) 8.940 ms 10.702 ms 10.749 ms
6 ae-4-0.cr0.nyc30.tbone.rr.com (66.109.6.78) 9.691 ms 8.942 ms 9.225 ms
7 ae-0-0.cr0.nyc20.tbone.rr.com (66.109.6.27) 11.474 ms 10.217 ms 7.175 ms
8 66.109.6.10 (66.109.6.10) 87.186 ms 88.587 ms 90.668 ms
9 ae-0-0.pr0.sjc20.tbone.rr.com (66.109.6.139) 88.596 ms 88.625 ms 94.213 ms
10 66.109.9.173 (66.109.9.173) 89.479 ms 66.109.9.175 (66.109.9.175) 88.315 ms 66.109.9.173 (66.109.9.173) 101.129 ms
11 ae0-p150.msr2.sp1.yahoo.com (216.115.107.73) 90.026 ms ae1-p140.msr1.sp1.yahoo.com (216.115.107.53) 103.034 ms ae1-p141.msr1.sp1.yahoo.com (216.115.107.55) 89.179 ms
12 te-8-1.bas-a2.sp1.yahoo.com (209.131.32.19) 89.905 ms te-9-1.bas-a2.sp1.yahoo.com (209.131.32.23) 89.552 ms 88.397 ms
13 * * *
14 *
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xQim @ 29th Jan 09:59AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Wish I could get 4Mb+. Here's my Maine standard. I wish I had Adelphia back.
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anon @ 31st Jan 09:54AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I live in Upper West Side, Manhattan with TWC cable (originally earthlink, but tracert goes through nycmnyb-rtr1.nyc.rr.com).
In the last week or so the cable modem has been offline on most days (typically around 8-11am but it varies, sometimes in the evenings too). In other words, cable link and cable activity LEDs are off.
Also, the speeds are very low. I can't download big files from my office, but browsing is relatively decent.
Also, the Bit Error Rate in my diagnostic page varies a lot. Now it it 37.179% ! (earlier I think it was 0.3%)
Received Signal Strenght: -4.0 dBmV
SNR: 30 dB
The cable modem is couple of years old (RCA Thomson DCM425).
There are some new condo buildings around here.
Do you think cable modem is the problem or is it just TWC network?
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Pizz @ 31st Jan 10:54AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Tim, i would do a swap out first. If the new modem you get, still is giving you that high of a error rate, you have to sadly call them up and get a tech out :(
--
Would you ever allow me to study the phislophy of your spirit.Masiela Luasha>
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anon @ 31st Jan 06:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I'm midtown East, I had a 4 day outage a couple of weeks ago which resolved itself and now I've had no connection since Monday, just the flashing single light and no connection.
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anon @ 1st Feb 07:35PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My modem finally found a signal after a week of downtime, check out these connection stats! (My throughput is currently bits per minute)
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anon @ 11th Feb 11:43PM:
Re: [TWC] NYC - Slow Speeds, Part 2
this thread seems to be slowing down. have the people with terrible speeds suddenly get them fixed. I posted a couple weeks back about contacting the BBB about my problem and still haven't gotten a solution. I called the number the BBB gave me and someone did call me back to scheduale a tech call with me which never happened. I in return contacted the BBB again to see what else i can do. Those still with a problem can try to contact Tatiana Sivak-Dashkin of the BBB at 212.358.8029 or TSivak-Dashkin@newyork.bbb.org or Mr. Bob Riedinger of TWC at (718) 888-4431. Hopefully if enough of use bug the sh!t out of them they will finally get off their butts and fix this.
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RolteC @ 12th Feb 11:07AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I think so because my modem has had no issues now for days. I am surprised to say the least that during peaktime hours my modem is getting 4-6ms on the first few hops. And the speeds are the same as during the daytime pretty much.
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anon @ 12th Feb 12:01PM:
Re: [TWC] NYC - Slow Speeds, Part 2
unfortunetly i'm still having problems ... i average about 1.5 mbps during off peak .. and out 700 kbps peak... for those of you out there that know how to read this i went into my diagnotic page for my modem. is there any one that can tell me if everything is kosher with it?
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nyrmetros @ 15th Feb 09:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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anon @ 16th Feb 11:43PM:
Re: [TWC] NYC - Slow Speeds, Part 2
has gotten worse - been getting slow speeds since december. the last tech told me sorry :(
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anon @ 18th Feb 12:58AM:
Re: [TWC] NYC - Slow Speeds, Part 2
yeah i know.. its pretty bad.. i've been having this for about 6 months now... i say 6 months cuz that was the farthest back i have record for a speed test.. might have been longer... but what can you do...
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kevyip1 @ 18th Feb 08:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jhwong81 :
this thread seems to be slowing down. have the people with terrible speeds suddenly get them fixed.
At Flushing Meadows I got back up to speed 2 weeks ago and have been getting 6-12mbps during peak hours. I used to be getting sub-1mbps or even sub-500kbps during the same hours.
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kilmar @ 24th Feb 07:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
We just all gave up and is salivating at FIOS.
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jfiveNYC @ 24th Mar 11:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
TWC is joke. They have made ZERO progress in Flushing for FIVE months. Just looks at these speeds at 1:30 in the freggin' morning. What a piece of $hit company.
Well, I guess I should be happy since they obviously have time and resources to upgrade the cable boxes firmware.
I'm switching back to Verizon DSL.
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jfiveNYC @ 27th Mar 12:00AM:
Re: [TWC] NYC - Slow Speeds, Part 2
And is anyone else getting massive packet loss during peak times? Like 30%-70%
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SRF26 @ 27th Mar 06:19AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I've asked the question before and didn't get any responses so I'll ask it again. Why has RR service degraded from 10 meg o 3 meg down over the past few months? From all the postings, it is a system wide problem and not isolated to local nodes.
TIA...JL
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Bytezboy @ 27th Mar 01:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jfiveNYC :
And is anyone else getting massive packet loss during peak times? Like 30%-70%
Not me but the interesting part is that the lowest speeds of the day occur late at night from 10am-1am. I can barely reach 1Mbps during that timeframe :o You would think that most would asleep by then.
SRF26: I think it's isolated to overloaded nodes, not everyone in the city is experiencing the crappy speeds.
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mckenna797 @ 27th Mar 02:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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SRF26 @ 27th Mar 04:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Thanks for your response. One would think the nodes will be less saturated with people jumping to FiOS, but that doesn't appear to be the case. My node used to be pretty good, but it has gone to hell in the past few months. It feels like I am back in 2003. :(
Regards...JL
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jfiveNYC @ 29th Mar 02:46AM:
Re: [TWC] NYC - Slow Speeds, Part 2http://www.dslreports.com/spe
I dunno know about that. Seems like it's western Queens (Jamaica, Elmhurst, Flushing, et al) and the LES that are hurting the most. If you'll notice mckenna797 speed test at 6:17p are juuuust fine.
But of COURSE you don't see any reoccurring complaints from the UES or UWS. Or maybe the Queens people are the only one's complaining about it every two days.
FiOS rollout is very slow (maybe cuz union labor is $$$?), but I see Verizon truck all over Flushing. I see a minimum of two Verizon trucks every day that are obviously working on fiber deployment. I was going to switch back to Verizon ADSL but I've decided to hold out and hope that they offer customers that switch from TWC to FiOS a good deal. I really can't wait for them to offer service in Flushing.
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anon @ 1st Apr 12:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
TWC Sucks dick
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anon @ 1st Apr 12:28AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yeah... TW sucks it!
Meep Meep my ass!
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Bytezboy @ 1st Apr 05:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Ahhh, the node is finally split after numerous complaints and phone calls. :) Before that, the level 3 tech said 500 something people were on the node. :o Let's see how long before it becomes overloaded again.
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jfiveNYC @ 2nd Apr 04:18AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well, they put a new node in for the Flushing area. My speeds were blazing....for 2 days.
Go, go gadget FiOS!!!
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MacAlert @ 2nd Apr 07:06AM:
Re: [TWC] NYC - Slow Speeds, Part 2
My speeds have dropped in the evening again. Not as bad as it used to be but considerably slower. I used to get over 10k down during peak but it dropped down to 4-5k.
FIOS will be available in 4-5 months!!!
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Bytezboy @ 2nd Apr 12:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
btw, I'm in the lower east side.
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SRF26 @ 2nd Apr 07:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
TWC Customer Service called me regarding the complaint I filed with the NYC DoITT and wanted me to provide more details. I told them about the poor RR performance in my area and how I thought the $10 addiitonal cost for Turbo was a rip off because the speeds were only equal to standard service. They told me they would contact their broadband department to test my line and modem. I got a call back and they wanted to schedule a service visit. They will be here on 4/06. I'll post an update after they leave.
Regards...JL
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Bytezboy @ 2nd Apr 07:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Did you tell them to check the traffic utilization on your node. In my case, once the guy noticed that it's really high, he went ahead and escalated a node split to the engineering department. It took about 6 weeks for them to finally do it.
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SRF26 @ 2nd Apr 08:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I told them I thought the node was over subscribed. I want to see what they find at my location. My service was very good until the beginning of 2009 so I am hoping it is something with the connection.
Regards..JL
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lalachapchap @ 2nd Apr 08:58PM:
Re: [TWC] NYC - Slow Speeds, Part 2
what is your speed now Bytezboy?
are you on turbo plan? did you get credit for all the F*cked up service that u had?
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Bytezboy @ 2nd Apr 09:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by lalachapchap :
what is your speed now Bytezboy?
are you on turbo plan? did you get credit for all the F*cked up service that u had?
Standard 10Mbit/512Kbps plan. It's full speed + powerboost anytime of the day since the node was split yesterday. They credited me $66 and change for the lousy service and 100% of the money spent on Turbo. I thought about upgrading to Turbo again but the speeds are great right now. Seems like the powerboost is active during most of the downloads, not just the initial x seconds (tested on 500MB files).
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jfiveNYC @ 3rd Apr 01:14AM:
Re: [TWC] NYC - Slow Speeds, Part 2
PLEASE tell me you aren't joking. You and I have been back and forth on this damn board for months. How did you verify this information?
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MacAlert @ 3rd Apr 07:06AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Which information? FIOS?
I was in contact with a business development manager who contacted me when I asked when FIOS will be available in my area (emailed some sales guy @ Verizon). Keep in mind I am in a private house.
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Bytezboy @ 3rd Apr 12:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Anyone have FiOS in the LES?
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lalachapchap @ 3rd Apr 07:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Bytezboy :said by lalachapchap :
what is your speed now Bytezboy?
are you on turbo plan? did you get credit for all the F*cked up service that u had?
Standard 10Mbit/512Kbps plan. It's full speed + powerboost anytime of the day since the node was split yesterday. They credited me $66 and change for the lousy service and 100% of the money spent on Turbo. I thought about upgrading to Turbo again but the speeds are great right now. Seems like the powerboost is active during most of the downloads, not just the initial x seconds (tested on 500MB files).
and how much download speed you get with powerboost? and congratulation and i hope your node will stay like that forever..... ( i wish i could be you now, lol....)
does anybody know how many people should be in one node?? or depend on the heavy traffic?
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Bytezboy @ 3rd Apr 10:58PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Mostly around 14Mbit though it hit 17Mbit for a few seconds. I asked the tech that same question and he said it varies on the neighborhood.
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patt2k @ 4th Apr 10:56AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Does anyone know why road runner won't just split your node until you have to call them sooo many times.
Like i read the post on the top right now , after so many phone calls they finnally splitted that is my situation as well I called so many times , maybe I should suggest to them that my node may have to many people on it?
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Bytezboy @ 4th Apr 10:12PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :
Does anyone know why road runner won't just split your node until you have to call them sooo many times.
Like i read the post on the top right now , after so many phone calls they finnally splitted that is my situation as well I called so many times , maybe I should suggest to them that my node may have to many people on it?
Probably because it will cost them thousands of dollars to perform the split. It's not as easy as sending a truck there overnight, they have to do some careful planning first and this could take weeks. My advice is to be persistent and sound like you know what you are saying. Tell them to look at the utilization, stats, etc.
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anon @ 4th Apr 10:42PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :
Does anyone know why road runner won't just split your node until you have to call them sooo many times.
Splitting a node in the field does NOTHING if there aren't available CMTS ports, cabling, transmitters, receivers, and combining to support it in the local office.
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patt2k @ 4th Apr 10:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
well im not that advanced so what can I say to them so they could do a split for me?
can anyone give me suggestions Im struggling with way too slow speeds for a long time already
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jfiveNYC @ 5th Apr 01:58PM:
Re: [TWC] NYC - Slow Speeds, Part 2
@ MacAlert - Yea, I was asking about FiOS. I live in a fairly large, new building. It's only two years old I believe and I would think that there would be fiber to this building, but who knows. Does FiOS run fiber directly into your dwelling or is it to the curb? I honestly don't know. How would they get it to unis inside a high rise, up the side of the building, I doubt it. The only plausible install I see would be fiber to the floor.
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Smith6612 @ 5th Apr 02:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
They run fiber right into the building. As per getting service into a part of a building, that's something you and the techs can talk about to figure out where to run things/how to hook things up.
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jfiveNYC @ 5th Apr 09:43PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well I'm sure FiOS runs fiber to the building, but wouldn't TWC do the same?
This is building is just under 3 years old, over 5 floors, and about 8 units per floor. This makes me think that TWC would in fact run fiber to the building but I may be wrong.
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jfiveNYC @ 7th Apr 02:22AM:
Re: [TWC] NYC - Slow Speeds, Part 2
So I emailed the NYC DoITT and here's my response:
New York City’s Department of Information Technology and Telecommunications only has jurisdiction over Cable TV franchise complaints and does not have the authority to process Internet phone or other Internet-related service complaints. We maintain franchises with Cable TV providers who utilize city property and rights of way to construct and maintain their cable system.
As a courtesy, this agency will forward this complaint directly to your provider, Time Warner Cable, Research Department, 41-61 Kissena Blvd., Flushing, NY 11355and this agency will consider its obligation complete. If the complaint still persists after you have been in direct contact with the provider, you may contact the Federal Communications Commission Consumer Affairs Division at 1-888-225-5322 or online at www.fcc.gov/cgb/complaints.html, or the New York State Attorney General’s office if consumer fraud is suspected. 1-800-771-7755.
Thank you for your inquiry. I apologize for any confusion involving your complaint with Time Warner Cable.
Someone called my from TWC Client Relations Dept and offered her solace. Later, the woman who I usually deal with called me too.
Both of their responses were: engineering is aware of the issue and waiting to schedule service to maintain the node in Flushing. I responded that if it takes 5 months to "schedule" service, what's it really going to take to get things done. They had no answer. They also told me, and my regular has told me on several occasions, that they have been aware of the situation since before I even had service with TWC. I also said that they have 5 months before FiOS service is available in my building.
My real questions is: If TWC has an office IN Flushing, how the @#% does their office not have issues. Do they have an average 38% packet loss? Do they have to reboot their modem five times a day? Or was the office manager smart an chose FiOS or satellite?
The clock is ticking TWC engineering. Move your lazy, union asses. Should I really expect results from the Teamsters? Nah.
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nyrmetros @ 12th Apr 11:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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jfiveNYC @ 15th Apr 09:40AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Weird thing is that usually at this hour, my speeds are ABOVE my pricing tier. Guess they found it more important to stop above average usage than to fix the overloaded node issue.
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anon @ 15th Apr 04:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Do as I am considering doing: Cancelling my wired broadband and switching to Clearwire Wimax. For same price I will have go anywhere broadband. Time Warner is part investor in it. If Speeds are same or better than 10MBPS and 512k upload, then its worthwhile just to have one wireless based service for everything. Of course it depends on if overcrowding of the wireless network can lead to poor service and only time will tell after it comes out soon how good it really is.
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mckenna797 @ 15th Apr 04:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
4:53 PM
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jfiveNYC @ 15th Apr 10:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Cleawire speeds are up to 2Mb/256k.
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jfiveNYC @ 19th Apr 01:25AM:
Re: [TWC] NYC - Slow Speeds, Part 2
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mckenna797 @ 19th Apr 11:53AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Sunday morning 11:48 AM
URL=http://www.speedtest.net] 
[/URL]
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jfiveNYC @ 22nd Apr 10:13PM:
Re: [TWC] NYC - Slow Speeds, Part 2
»www.engadget.com/2009/04/22/time···-trying/
Man, Time Warner Cable -- you are some shady players. Hot on the heels of the ISP's decision to withdraw DOCSIS 3.0 trials from areas that have rejected its tiered billing plan, we're hearing that TWC's teamed up with Embarq to persuade the North Carolina state government into banning community-owned broadband services. Why? Well, turns out the 47,000 residents of Wilson, NC got tired of paying for slow broadband, so the city government launched its own fiber ISP called Greenlight that offers some pretty solid packages ranging from $99 for 81 cable channels, unlimited phone service, and 10Mbps (down and up) internet to $170 for every single channel including premiums and 20Mbps up/down internet. (There's even a "secret" 100Mbps up/down internet plan.) Of course, these prices blow TWC and Embarq out of the water -- the comparable basic Time Warner plan has fewer channels and less bandwidth for an "introductory rate" of $137 -- and rather than compete, the two giants decided to lobby the North Carolina legislature into proposing bills that outlaw community services like Greenlight. The argument is that the big companies can't turn a profit and compete against a community-owned enterprise that essentially sells service for cost, but we're not buying it -- if anything, TWC and Embarq can invest the extra profits they've been earning in other areas into building services that would blow Greenlight out of the water. Yep, it's definitely some dirty pool -- does anyone have any positive feelings left for these behemoths?
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nyrmetros @ 25th Apr 06:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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jfiveNYC @ 25th Apr 07:03PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Why do you post your excellent speeds nyrmetros?
You obliviously aren't having like the some posters.
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MacAlert @ 25th Apr 09:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My speed @ 9:10pm:
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Dareius @ 25th Apr 09:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just tested mine for S***'s and Giggles.
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Bytezboy @ 25th Apr 09:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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mckenna797 @ 26th Apr 03:10AM:
Re: [TWC] NYC - Slow Speeds, Part 2
:::.. Download Stats ..:::
Download Connection is:: 13302 Kbps about 13.3 Mbps (tested with 25598 kB)
Download Speed is:: 1624 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2009/04/26 - 1:08am
Bottom Line:: 232X faster than 56K 1MB Download in 0.63 sec
Tested from a 25598 kB file and took 15.765 seconds to complete
Download Diagnosis:: Awesome! 20% + : 143.05 % faster than the average for host (rr.com)
D-Validation Link:: »testmy.net/stats/id-M0LYD2J8Z
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Dareius @ 26th Apr 07:53AM:
Re: [TWC] NYC - Slow Speeds, Part 2
As usual, the morning dream speeds that you wish happened all day long.
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jfiveNYC @ 26th Apr 11:18PM:
Re: [TWC] NYC - Slow Speeds, Part 2
11:16pm Sun night
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Homeless @ 27th Apr 03:57AM:
Re: [TWC] NYC - Slow Speeds, Part 2
My internet is completely down near the bayside area. Funny thing is that my neighbor has unhindered access. The only difference between my connection and his, is that I'm using Earthlink and he's on rr
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mckenna797 @ 27th Apr 08:29PM:
Re: [TWC] NYC - Slow Speeds, Part 2 test done at 8:29 PM
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Homeless @ 28th Apr 12:22AM:
Re: [TWC] NYC - Slow Speeds, Part 2
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nyrmetros @ 4th May 06:00PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Honestly I don't know why. I just have regular TWC service with their modem. Running win xp. Nothing special.
But I do experience significant differences in speedtest.net speed when using Firefox and IE.
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nyrmetros @ 4th May 06:03PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is from IE 8
And this is from Firefox
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nyrmetros @ 4th May 06:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
But my upload speed is ranked one of the worst in the world on average. go figure.....
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mckenna797 @ 4th May 06:32PM:
Re: [TWC] NYC - Slow Speeds, Part 2
IE-8
Firefox
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vapul @ 4th May 10:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
i signed up for the double play (voip, standard internet) on dec.19th 2008, and i SPECIFICALLY asked if they could deliver on speeds somewhere near the 10/512 advertised rate...
shame on me for actually believing them, since i had turbo at another address and saw the speeds decline over the years in 11355 zip code (flushing, queens)...
my speeds after 5pm are CONSISTENTLY UNDER 1MB DOWN...after MULTIPLE tech visits, speaking to multiple supervisors, and calling at least twice a month since the 19th of december...
it's now MAY and the node/network issue is no better, and my speeds are still awful...
FIOS will be in Flushing in a few months I'm told (well, more like 5 months)...I'm switching as soon as possible...i won't hold my breath for DOCSIS rollout...with TWC's track record and the way they've treated me, why should I figure that will work out?
now, let me say that the service reps are nice enough on the phone, usually, when they're not blaming your registry or anti-virus software, but since the problem never gets fixed it's secondary...
even without competition i don't see how a company can treat customers this way...and the voip service/sound quality is awful...
i've asked multiple friends in flushing and college point, they all have identical stories...wish i would have done that BEFORE signing up, and just gotten DSL until FIOS was available...
went to friend's house in whitestone, 20mb down at 9pm...in Fresh Meadows, 18mb down at 10 pm...
me? less than 1mb...
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anon @ 6th May 06:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Sunset park, Brooklyn 11220
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MacAlert @ 6th May 07:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Today seems to be a good day...until now atleast.
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nyrmetros @ 7th May 11:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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jfiveNYC @ 10th May 08:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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daeggi @ 11th May 07:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
It's such a shame that NYC STILL ISN'T FIXED.
I moved on to DSL (Covad) because of the peak time slow downs, and it still hasn't been fixed AFTER A YEAR???
RR SHOULD BE SUED OR ATLEAST BE PENALIZED BY NYC FOR THIS.
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jfiveNYC @ 14th May 12:19AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I have tried, gotten no where. All points to FCC complaint department.
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anon @ 18th May 07:43PM:
Re: [TWC] NYC - Slow Speeds, Part 2
so sad, i might aswell go take a nap and wake up at 3am for some decent speeds.
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nyrmetros @ 20th May 01:19PM:
Re: [TWC] NYC - Slow Speeds, Part 2
hmm...
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jfiveNYC @ 20th May 09:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Do you work for TWC?
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anon @ 20th May 09:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
11355
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MacAlert @ 20th May 11:05PM:
Re: [TWC] NYC - Slow Speeds, Part 2
11355 @ 11:05pm:
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FHBroadband @ 21st May 10:21AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Flushing is getting FIOS.
I saw permits for my area in Forest Hills for FIOS. Hoping it also comes here soon.
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anon @ 21st May 10:49AM:
Re: [TWC] NYC - Slow Speeds, Part 2
MacAlert, private home or building with many units?
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MacAlert @ 21st May 11:33AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Private home.
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MacAlert @ 21st May 11:40AM:
Re: [TWC] NYC - Slow Speeds, Part 2
My speed at 11:40am:
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nyrmetros @ 25th May 01:17PM:
Re: [TWC] NYC - Slow Speeds, Part 2
hmmm...
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jfiveNYC @ 25th May 08:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
NYMETROS
DO YOU WORK FOR TWC???
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margaf77 @ 26th May 04:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jfiveNYC :
NYMETROS
DO YOU WORK FOR TWC???
I think hes just a troll.
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anon @ 29th May 11:03PM:
Re: [TWC] NYC - Slow Speeds, Part 2
@11pm
in brooklyn 11209
really really good speeds, dead neighborhood lol
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anon @ 30th May 05:15PM:
Re: [TWC] NYC - Slow Speeds, Part 2
So i had a technician come replace out the modem. no help as suspected. called back and escalated my issue to level 3 support. had a long discussion about my problem and he indicated/checked that there is already an open ticket for my NODE. i indicated this has been months so nothing has been done apparently. i also asked if he can open a second ticket for me under the same node to make the problem more urgent. he told me its not how it works but he is looking to see if he can put in an emergency work order to fix this node problem sooner. I asked for 24-48 hours. lets see.
11355
»www.speedtest.net/result/485015654.png
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mckenna797 @ 31st May 01:37AM:
Re: [TWC] NYC - Slow Speeds, Part 2
standard speed tier 10/512 in zip 11106 with arris modem and dlink dgl-4100 router note the variation in speed from variuos test sites
:::.. testmy.net test results ..:::
Download Connection is:: 11798 Kbps about 11.8 Mbps (tested with 12288 kB)
Download Speed is:: 1440 kB/s
Upload Connection is:: 289 Kbps about 0.3 Mbps (tested with 748 kB)
Upload Speed is:: 35 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2009/05/30 - 11:33pm
D-Validation Link:: »testmy.net/stats/id-LZJ7CAS8E
U-Validation Link:: »testmy.net/stats/id-6L2IRBFH0
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) [!]
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jfiveNYC @ 1st Jun 01:12AM:
Re: [TWC] NYC - Slow Speeds, Part 2
@ terribleTWC
After Level 3 support gives you the run around for a week or so, you'll be transferred to the "customer relations" dept.
You will hit the dead end there as I did. I'm in the same zip as you (11355) and have been dealing with them for months now with no resolution in sight. We are on an overloaded node and TWC doesn't want to pay to replace or add a new node.
The only result I have gotten is 50% off my internet bill. I am switching back to Verizon DSL and will remain there until FiOS is available later this year.
edit: You'd think speeds would be lighting at 1:14am.
THIS IS THE AVERAGE:
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nyrmetros @ 1st Jun 10:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
lol. No I do not work for TWC, or any other brodband company. I'm just a regular user, nothing special. While my speeds may look great on the tests, I assue you I get nothing but lag when internet gaming. And my torrent upload speed may be worse now than when I had 56 k.
And with that said, here are my results for this evening.
Firefox
IE
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Dareius @ 2nd Jun 02:58AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Nice speeds at the usual ridiculous hour.
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jfiveNYC @ 2nd Jun 11:52PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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MacAlert @ 3rd Jun 07:00AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Wow....that is really bad! Did you ever send that email to TWC's executive VP?
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anon @ 3rd Jun 12:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I am one of the new Elmhurst customers apparently stressing the node out here. Spent an hour on the phone going through the useless scripts so that I could schedule a technician to come out. From what I've read it's not going to do much good, but with enough complaints maybe we'll get some upgrades.
I got the standard rr service, averaging around 1-2 mbps.
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hbk @ 3rd Jun 01:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yes, I'm in Elmhurst here too. The traffic is very bad during the peek hours. I scheduled a technician to visit but they got the wrong address so I stopped bothering them any more.
The other day, there were 2 TWC guys wiring/fixing the cable on the road right outside my house and I spoke to them about the situation. They told me there's nothing they could do about it since there were way too many users in this area. They just suggested me if I wanted to get a decent speed, I might want to switch to the high tier which I really doubt and don't care.
Also I really kindly hope people from Astoria or Oakland Gardens or some places without problems don't troll here on the thread since this is the post to talk about the slow speed, not to show off your high speed internet connection.
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hbk @ 3rd Jun 01:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Dareius :Nice speeds at the usual ridiculous hour.
Which area of Elmhurst do you live? Are you using the turbo service?
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Dareius @ 3rd Jun 01:58PM:
Re: [TWC] NYC - Slow Speeds, Part 2
No Turbo. This is Standard tier.
I live a few blocks off of Queens Blvd. on Broadway.
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anon @ 3rd Jun 02:19PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I just moved to britton north of broadway.
Where I used to live in Forest Hills the connection was perfect. Maybe people don't call enough to complain in Elmhurst. The excuse that there are too many customers in the area is complete BS.
Do people have better luck with RCN in this area?
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dxerg3770 @ 3rd Jun 07:55PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Wow RR just hit the new low today.
Speed slowed at 6pm and will likely stay this way until 2 am.
This is 2009.
This is slower than it was in 1999.
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anon @ 3rd Jun 08:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Ya, today is a new low in resent memory.
500bits for my download. Didn't they just do maintenance in the woodside area a week ago?? Funny how things are inverting.
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anon @ 3rd Jun 08:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Spoke to Level 3 representative. They confirm there is an overloaded node in my area (11355). They told me there is a ticket already open for my location and will add me to the ticket. Insisted that they give me a turnaround and after a long dragged out uncomfortable conversation they indicated the current ticket has been open for 5 months. They can only add me to that open 'job' and engineering is looking into it. I asked if I can speak to the 'engineering' dept. Nope. I asked if they can call engineering... Nope. I spoke to him about my speed and I know he wanted to laugh. All he could say was wow thats really bad. He politely told me Im basically stuck and hope enough people complain, open tickets, and request refunds. I doubt anything will be done for one person complaining if everyone else paying for 10mbps gets less than 1mbps and dont care. I find it surprising because these people can go to basic rr and get same speeds but pay 'up to 1.5mbps'.
To anyone having problems in 11355. Please call. Please schedule the technician to come out. Please call back after and indicate technician stated an 'overloaded node'. Please speak to tier 3 support. Please call for refund/partial refund. Its the only way they will eventually do anything.
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jfiveNYC @ 3rd Jun 10:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
@MacAlert
Emailed with no reply. Also no response from the Verizon duo.
@terribleTWC
That "open ticket" is me. 5 months is exactly how long I have had service with TWC. Call Mrs. Johnson in Client Relations. I posted her phone number a few pages back.
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MacAlert @ 3rd Jun 11:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
That's odd.....I haven't heard back from the VZ guy again.
The TWC guy responded immediately for me. Not sure what's happening there. Sorry man!
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jfiveNYC @ 4th Jun 09:32PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I shouldn't say no response. I have heard from them, they just haven't given me an answer. They've only asked for my address...three times.
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albundyhere @ 4th Jun 10:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Wow....that is really bad! Did you ever send that email to TWC's executive VP?
LoL! I think at the executive level, nobody really gives a shit! They have more important things to do like finding a place to have lunch.
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albundyhere @ 4th Jun 10:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I have the same issue. I have slowly yet effectively getting people to dump Time Warner. Friends, family, coworkers, my entire building. Payback is a bitch.
My speed tests as of right now. POS Time Warner is doing NOTHING! Many people are in the same boat in zip 11355.
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MacAlert @ 5th Jun 12:02AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I wouldn't say that.....they kinda/sorta fixed my areas problems. They better for someone who has used them for over 15 years.
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jfiveNYC @ 5th Jun 01:15PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My building will have FiOS in 2QT 2010. I suppose it's Verizon DSL until then. I've had it with TWC.
:*******(
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anon @ 5th Jun 10:28PM:
Re: [TWC] NYC - Slow Speeds, Part 2
At 5pm today I was getting about 8.0mbps.
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MacAlert @ 5th Jun 10:55PM:
Re: [TWC] NYC - Slow Speeds, Part 2
How did you find that out?
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jfiveNYC @ 6th Jun 06:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
From one of your guys. He says that while they are rolling out Flushing, my building isn't scheduled until then.
I'm guessing that new, huge complex at Roosevelt and College Point has some impact on our area.
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margaf77 @ 6th Jun 11:48PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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Laurie @ 7th Jun 10:14AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I'm on a hotel wi-fi connection in Washington DC right now and my computer is FLYING. All this time, I thought my old laptop needed to be replaced... now I know it's just TWCNYC's crappy connection speeds. When I'm at home, it feels like I'm on dialup; it takes several minutes sometimes to load a page. And of course their mythical speed test site always claims you're at 10.
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Smith6612 @ 7th Jun 11:16AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Heh, and you'd be surprised to hear that many hotel Wi-Fi connections are running off of a 1.5Mbps/1.5Mbps T1 line...
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!
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anon @ 8th Jun 06:55AM:
Re: [TWC] NYC - Slow Speeds, Part 2
My laptop wireless speed..
and my desktop
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anon @ 8th Jun 02:35AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Anyone else in brooklyn getting really high pings? Like 400-500.
2:35AM.
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anon @ 8th Jun 05:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Jfive... What area in 11355 are you? Are you near the new development on College Point?
I cant wait for FIOS. 2QT of 2010 would be great. Then again when I read old posts Flushing should have been up 2009.
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ouiareborg @ 8th Jun 10:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My first post here. The last two weeks my DL speed went from 7mbs, 1mbs. Then went searching, and found out so many others are saying it's TWC. For years, I convinced people(Rightly so at the time), to change from DSL to Cable modem. Now, it's a nightmare. It's costing me money. I'm in Manhattan-10012. Wondering what others are doing, ie other service. Any help is appreciated.
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jfiveNYC @ 9th Jun 02:09AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I am close to that new development. Close enough that the pile driving that went on for over a year to be extremely annoying. 7am my a$$.
I feel really bad for the people that live in the projects directly across the street. I would've gone mad. I walked by there while they were doing the pile driving and it hurt my naked ear.
But I digress....TWC-RR will no longer be a problem. Switching to Verizon DSL as soon as my kit arrives. God bless FiOS. I can't freggin' wait!
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MacAlert @ 9th Jun 07:17AM:
Re: [TWC] NYC - Slow Speeds, Part 2
You're lucky you have DSL available. All I have is RR until FIOS is available.
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ouiareborg @ 9th Jun 06:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I also ordered Verizon. I can't believe, but it's getting worse by the day. It used to only be really bad at night, but I'm getting .75mbs, instead of 7mbs, even during the, supposed, least busiest time. I'm having to tap into someone's wireless to post this. This is nothing less than criminal.
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nyrmetros @ 9th Jun 11:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
What's up with that upload speed?
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Smith6612 @ 10th Jun 06:31AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Probably a bunch of people saturating the upload on the node given your latency is quite high in that test, if your upload isn't supposed to be that low.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!
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jfiveNYC @ 11th Jun 12:08AM:
Re: [TWC] NYC - Slow Speeds, Part 2
@nyrmetros
It's called normal. Welcome to the club.
@macalert
How can you not have DSL as a possibility? Does your home not have an RJ11 phone jack?
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Smith6612 @ 11th Jun 06:24AM:
Re: [TWC] NYC - Slow Speeds, Part 2
He may just not have any DSL available, or his line quality is too poor to handle DSL. I know in my area, there are pockets throughout the area where you cannot get DSL, and there are spots throughout the area where the copper is over 60 years old if I've heard correctly and has gotten very poor in terms of phone and DSL quality. And then of course there are those people who don't want to give up Roadrunner simply because DSL is "too slow" for them.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!
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MacAlert @ 11th Jun 06:56AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Verizon doesn't offer DSL in my area for some odd reason.
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RobNyc @ 11th Jun 12:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I just canceled DSL after almost 4yrs with them, but the past 6months i just couldnt deal with the slowdown and disconnections.
Now with RoadRunner I am loving the download speed, but hating the upload. At different time of the day/night I get various speeds. When I first got it, my speedtest were 10mbps/490kbps, a few mins later speeds increased to 12-15mbps/512kbps, and later in the day i saw 18mbps. Recently after midnight I am seeing over 20mbps, lastnight I saw 35mbps. But upload is no higher than 512kbps.
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nyrmetros @ 13th Jun 04:16PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Smith6612 :
Probably a bunch of people saturating the upload on the node given your latency is quite high in that test, if your upload isn't supposed to be that low.
Now my latency is lower but the same UL speed exists.
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jfiveNYC @ 14th Jun 12:15AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Bro WTF!!!!!!!!
WTF are you complaining about? GO AWAY
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nyrmetros @ 15th Jun 07:16PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by nyrmetros :said by Smith6612 :
Probably a bunch of people saturating the upload on the node given your latency is quite high in that test, if your upload isn't supposed to be that low.
Now my latency is lower but the same UL speed exists.
I was talking about the UL speed, not the dl speed. no need to be nasty about it. Is 47k the cap that TWC has for regular cable modem service ? Because according to Speedtest that # is well below the average for TWC nationwide, but alarmingly on par with TWCNYC.
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Smith6612 @ 15th Jun 09:48PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well, if the pings and the speeds are remaining stable, then that's probably where your upload should be. I guess the upload varies by area based on population vs. competition. In NYC, I assume the upload is slower not because there's less competition, but because there's more of a chance for people to saturate the upload on the node, slowing everyone down simply due to the population of NYC. Not sure if that's what causes that, but it's a guess.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!
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anon @ 15th Jun 10:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Its 10pm. Does anyone know where Time Warners problems are?
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anon @ 16th Jun 08:30AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Amazing, Like they say in the morning speeds are running smoothly?
8:15 AM.
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anon @ 16th Jun 10:57AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Can you believe this? 11am. My previous post was 10pm. Its Night and Day. How can it be this inconsistent?
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anon @ 16th Jun 04:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
About 4pm. 11355. It begins.
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jfiveNYC @ 16th Jun 05:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
@nyrmetros
Do your own research. Go to TWC's website and look for yourself.
*
*
*
ATTENTION ALL FLUSHING PEOPLE...
According to Mrs. Johnson at TWC Client Relations (highest tier of cust support) Flushing will have a new node in 2-3 weeks. Engineering has actually set that date. So be ready. I'd bet the it will probably take 4-6 weeks. Nonetheless, we have progress.
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Bytezboy @ 16th Jun 05:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by nyrmetros :said by Smith6612 :
Probably a bunch of people saturating the upload on the node given your latency is quite high in that test, if your upload isn't supposed to be that low.
Now my latency is lower but the same UL speed exists.
There's nothing wrong with your Upload speed. Just go away, you're not adding any useful info to this thread. :mad:
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anon @ 16th Jun 10:01PM:
Re: [TWC] NYC - Slow Speeds, Part 2
jfive, thats great news! fingers crossed. Hopefully I helped your pursue with my constant barage to TWC to fix my problem (3 tech visits, 2 cancelled visits, call every night, refund request, request for standard tier for basic pricing, engineer ticket). Waiting patiently to see this actually happen 5 months in the making!
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anon @ 16th Jun 11:48PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Astoria 11:39pm June 16, 2009.
.25Mb/s Down
.49Mb/s Up
Abysmal sums it up nicely.
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anon @ 17th Jun 08:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Have you called to complain? Have them send a technician to open a ticket for you.
Time Warner gets away with selling two tiers:
Basic: up to 1.5Mbps same price as DSL
Standard: up to 10Mbps (Cable High Speed!)
Most people dont know they are getting charged for standard and getting basic. Especially in their double/triple play BS.
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anon @ 17th Jun 09:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
We're paying for highspeed business we're getting 22kB. I've already started looking for another alternative. TWC is pathetic.
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MacAlert @ 17th Jun 11:18PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Did anyone with a router loose their IP address? I checked my routers status and the IP address was blank. I had to reboot my modem and then renew the IP for the router. Speeds are really off as well.
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mckenna797 @ 17th Jun 11:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
yes the same thing happened here, had to reboot my modem and router d-link Dgl-4100
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MacAlert @ 17th Jun 11:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Have your ping times shot up? My pings used to be around 6-10ms on speedtest.net but my pings are now 30+.
Another thing I noticed under modem diagnostics, the forward path modulation changed to 64 QAM. I think it was 256 QAM before. What does this mean?
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mckenna797 @ 18th Jun 12:06AM:
Re: [TWC] NYC - Slow Speeds, Part 2
here are my signals on the Arris Telephony modem
my QAM is still at 256 Downstream
RF Parameters
Downstream
Freq/Power: 687.000 MHz -1 dBmV
Signal to Noise Ratio: 39 dB
Modulation: QAM256
--------------------------------------------------------------------------------
Upstream
Freq/Power: 33.008 MHz 38 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
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mckenna797 @ 18th Jun 12:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Have your ping times shot up? My pings used to be around 6-10ms on speedtest.net but my pings are now 30+.
Another thing I noticed under modem diagnostics, the forward path modulation changed to 64 QAM. I think it was 256 QAM before. What does this mean?
here are the pings and speeds i,m getting now
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MacAlert @ 18th Jun 06:56AM:
Re: [TWC] NYC - Slow Speeds, Part 2
My speeds this morning:
And signals:
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Pizz @ 18th Jun 10:29AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Mac, you're on 64QAM. when was the last time they upgraded your area?
--
The more you talk, the less you listen.
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MacAlert @ 18th Jun 11:33AM:
Re: [TWC] NYC - Slow Speeds, Part 2
As far as I know, I was on 256 QAM until last night.
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nyrmetros @ 18th Jun 04:57PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Smith6612 :
Well, if the pings and the speeds are remaining stable, then that's probably where your upload should be. I guess the upload varies by area based on population vs. competition. In NYC, I assume the upload is slower not because there's less competition, but because there's more of a chance for people to saturate the upload on the node, slowing everyone down simply due to the population of NYC. Not sure if that's what causes that, but it's a guess.
I appreciate the answer. thank you very much.
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MacAlert @ 18th Jun 08:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I am back on 256 QAM. Signal acquired is 687.
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Pizz @ 19th Jun 10:54AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
I am back on 256 QAM. Signal acquired is 687.
ya the 561mz spectrum is a flaky, terrible one. When they split my node in my area, we had 687 and 561. It was so bad, you would switch back and fourth between the 2 because of how crowded it was. 64QAM on the 561mz, and 256QAM on the 687mhz.
--
The more you talk, the less you listen.
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MacAlert @ 19th Jun 06:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
So I contacted the VP of Engineering....he says they are looking into the problem. Let's see where this leads.
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Pizz @ 20th Jun 08:09AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
So I contacted the VP of Engineering....he says they are looking into the problem. Let's see where this leads.
Similar to what happened with me, my call back went like: You'll get a call back, telling you they're aware of the problem, give you a discount (a very nice one) and it will end there. See, they think you're calling because you want your bill lowered, but in all reality you just want what you pay for.
The poor engineer hands are all tied because the suits at TWC HQ's don't want to release funds. I had the exact problem as you, and i just gave up and went with Verizon. again good luck :)
--
The more you talk, the less you listen.
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MacAlert @ 20th Jun 12:41PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yea, unfortunately Verizon doesn't offer DSL here. I've had good luck before by contacting the VP of Engineering & the Executive VP of NY.
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anon @ 24th Jun 12:38AM:
Re: [TWC] NYC - Slow Speeds, Part 2
JFive,
When is that node split going in? Cant take this much longer.
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nyrmetros @ 24th Jun 10:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
wtf is going on ?
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jfiveNYC @ 24th Jun 11:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
She said 3-4 weeks, one week ago, I'd be safe saying it will probably take more like 4-6 or 6-8 weeks. I've been patient for 7 months so I can wait one or two more. I have temporarily canceled my switch to Verizon DSL.
You think we have it bad...
I just came back from South Beach and they had Atlantic Broadband in the condo I rented, slow as hell. I checked their rates, 320kbps up AND down was $24-$35 per month depending on your level of cable TV service.
»www.atlanticbb.com/wfstarter.asp···i&page=3
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dxerg3770 @ 25th Jun 11:17PM:
Re: [TWC] NYC - Slow Speeds, Part 2
haha 6-8 week? how about never.
Even if they do split a node, it'll be clogged again in month or two.
I've been living here 4 years. And past 3 years has been like this every night. They split node TWICE in that 3 year period where i got a constantly good speed for 3 weeks until it gradually crawled to dialup speed. This is a monopoly abuse. I demand government to regulate!
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anon @ 25th Jun 11:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
According to a Verizon Fios employee the Fios will coming soon in all west side of Manhattan (10031) in august 2009 to December 2009.
I so happy i will get out of this stupid company who offers 512 Kbps of Upload!!!!
Are this 10 Mbps / 512 Kbps Connection for $50 Bucks!!!
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anon @ 28th Jun 07:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
powerboost fail.
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jfiveNYC @ 29th Jun 10:45PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Someone kill me
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nyrmetros @ 30th Jun 06:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
omg I feel the pain now.
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MacAlert @ 30th Jun 06:35PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hmm....new downstream signal, 297.
Of course slow speeds once again!
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jfiveNYC @ 30th Jun 08:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
nyrmetros, you don't know what pain is...
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vapul @ 30th Jun 08:41PM:
Re: [TWC] NYC - Slow Speeds, Part 2
hey, i've been feeling your pain since december when i signed up, and for YEARS before that at another address in flushing, 11355...
ok, so on the way to the LIRR stop this morning on 41st ave and 149th pl., i see a bus go by on sanford ave, with a big ad on the side that says " NY1 News, Time Warner has it, FIOS doesn't"...
oh jeez, where do i start? and it's almost too easy to make jokes about that ad...
i am in no way under any illusions that FIOS and Verizon are perfect, but at least they seem to understand that we need network tech that can handle INCREASED demand, and who's idea of network management isn't getting people to leave them so the load/performance ratio improves...
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jfiveNYC @ 30th Jun 09:16PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I love the commercials about "blazing fast speeds with powerboost", those are hilarious
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nyrmetros @ 30th Jun 11:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jfiveNYC :nyrmetros, you don't know what pain is...
You are right 100%.
It's weird. TWC gives me good DL, but absolutely cripples my ul.
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anon @ 1st Jul 12:44AM:
Re: [TWC] NYC - Slow Speeds, Part 2
i guess im one of the luckier ones.....but why the slow down again?
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MacAlert @ 1st Jul 06:59AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Another new signal, 321.
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patt2k @ 1st Jul 03:48PM:
Re: [TWC] NYC - Slow Speeds, Part 2
3:47 PM
....
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MacAlert @ 1st Jul 07:38PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Interesting.....I got a new IP address just now.
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anon @ 1st Jul 08:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
So I called level 3 about my prob. Its still with engineering. No change in status. Nothing indicating any node split in Flushing area scheduled.
8:34PM
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anon @ 1st Jul 09:42PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Same here in Flushing,is there kinda outage going around? All my neighbours are reporting same issue like me, with extreme low speed.
Tried L3 technician this afternoon and got no news about it, only a schedule of in-door technician help after damn one week.
Dunno what i can do now with this crappy net.
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vash23 @ 2nd Jul 12:00AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Seriously, we are all paying good money for this lousy service. If people at Time Warner are reading this, please get your heads out of your asses and start providing us with the services we deserve. This sh!t's really getting out of hand...
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MacAlert @ 2nd Jul 06:56AM:
Re: [TWC] NYC - Slow Speeds, Part 2
They are doing something, I can assure you of that. If you read my posts, there are a couple of new downstream signals and my IP address changed yesterday. Speeds have also been on and off the past two days.
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MacAlert @ 2nd Jul 11:35AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Response from Engineering
quote:
We experienced an hardware failure which has been repaired. Your service should be OK now.
Thank you for your E-mail. Just so you know, we are doing some further work in your area to further stabilize the high speed data service.
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nyrmetros @ 2nd Jul 09:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I was experiencing issues all day today with the cable modem. The internet would either completely shut off or it was intolerably slow. I rebooted it a few times. At 9pm it's finally working again, but the ul is still garbage.
9:30 pm
9:50 pm
What I also don't understand is why the ping is so high on the second test yet the dl rate is so much higher, yet the lower ping on the first test had a slower dl speed. Shouldn't a lower ping correlate to a higher speed in general ?
And now at 10 pm I get this, which from the looks of things is very good for twcnyc. I don't know why the ping is all over the place today.
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jfiveNYC @ 3rd Jul 02:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Middle of the f-ing day
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Dareius @ 3rd Jul 04:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Heh!
Looking at that speed makes me think of the Road Runner, but he is running backwards in a cartoonish way. No longer runs fast forward, just fast in reverse.
Yes, I am tired here at work and waiting for 5PM to get here.
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anon @ 6th Jul 04:24PM:
Re: [TWC] NYC - Slow Speeds, Part 2
What speeds can you expect from Verizon DSL 3Mbps package? If its more than 0.5Mbps I get from TWC, I might consider.
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Pizz @ 6th Jul 06:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
2.7-2.8mbs - 730/750kb upstream - all the time 24x7 for me atleast in Astoria Queens.
--
The more you talk, the less you listen.
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anon @ 6th Jul 09:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Thanks for the response. Its gotta be better than this:
Requested a call return from Client Services. A gentleman named 'Jose' leaves me a message indicating no change in status of the ticket (no sh*t). Also requested a timeframe, and he indicated there is NO timeframe on any work from engineering dept. At this time it is in the hands of engineering and 'how it works' is when a status is provided, his dept will notify us of the fix.
JFive, can you check with your contact Mrs Johnson?
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patt2k @ 6th Jul 11:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My ping is always higher then my friends who even have verizon dsl 768/128
how gay?
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anon @ 8th Jul 01:25AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I could barely get the speedtest done.
11355 @ 120am
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patt2k @ 8th Jul 12:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
WOW!
Damn man call them and tell them to give you discount on a bill untill it's fixed.
I mean come on verzion dsl 768/128 is 19.99$ / mo
and you pay 45 probobaly so why pay them 45$?
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anon @ 10th Jul 07:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
It's 7:15pm and my speeds are usually TERRIBLE!
Really good pings, I'm not going to complain about my speed.
It's better than getting .90mb/s
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patt2k @ 11th Jul 10:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is really weaird. Can anyone actually tell me if having -0.1 signal level would at least a little make my speeds better if before it used it be in range of -8 / -10 and so on?
like this is saturday (weekends usually are better because everyone is partying and not everyone is downloading porn 24/5) so my speeds right now are really weaird since my signal levels became better
and what is funny is that about 30 mins ago i was barely getting 1.5 mbps and now WOOT?
I mean I am happy at this hour with at least 4mb it's about 500 KB/s its enough to download 350 mb tv show while everyone else is downloading porn instead of 1 hour i can download in 10 min max huge difference
how can I find out if I am still on my old node? or if they just tweaked my signal levels.. I have friend who is on a good node in my area and he said his speeds drop to 1 meg but not for too long so I guess mine behaves the same way right now
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jfiveNYC @ 12th Jul 04:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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anon @ 13th Jul 04:00PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well I schedule another tech to come, If this doesn't work, I'm going to cancel, And go back to DSL. What a shame.
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Dareius @ 13th Jul 04:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Sadly, DSL sounds like a blessing seeing some of these speed test results and comparing them to my own during peak hours.
I am this close to just returning my phone and internet service back to Verizon. I do not qualify for FiOS, but a solid internet connection would keep me satified until FiOS is deployed in my area.
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anon @ 14th Jul 09:33PM:
Re: [TWC] NYC - Slow Speeds, Part 2
So I get home this evening. First noticed my software for Cable television has changed from Passport to Myestro software. My external Hard Drive still works for my DVR so didnt care.
Now when i check speeds I notice my PING has doubled. Download is much better than usual (not saying much). But upload is terrible.
My question, did the software change have anything to do with this? I have been getting consistent 60ms PING / 0.5Mbps DL / 0.25Mbps Up for Months!
Changing channels takes a while longer. I hear cable companies have a way of 'saving' bandwidth by having your box only request the channel signal you are watching. Especially with the move to DIGITAL, there is no longer a need to send all analog signals.
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nycnetwork @ 15th Jul 04:43AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just so you know, adding an extra downstream channel is NOT splitting a node. It's something totally different, so don't get overexcited if you see an extra channel.
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jfiveNYC @ 16th Jul 06:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
HAHAAAAAAAA
My Verizon DSL kit arrived today, service will be ready on the 23rd. NO MORE TWC RR. So long suckers!!!!
I guess I will be forced to stay with DSL until FiOS is ready in my building, early next year.
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jfiveNYC @ 17th Jul 12:13AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Weren't the Flushing people considering a class action suit against TWC?
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anon @ 17th Jul 07:29PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Its amazing how Time Warner can do this. Nothing will get done and to be honest they dont really care in their position.
Well....Im doing my part. Ive convinced four friends to switch to FIOS because it was available and they dont even know the better servive. I know in the grand scheme it dosnt matter to Time Warner but one small step. Ive gotten word out to how terrible Time Warner is and doing my PR blitz.
JFive, Would you be kind to post your speeds with Verizon DSL in 11355. I will also make the switch until FIOS becomes available.
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jfiveNYC @ 17th Jul 11:13PM:
Re: [TWC] NYC - Slow Speeds, Part 2
The instant my service is turned on I will test and post. Well, not before I cancel POS TWC.
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jfiveNYC @ 18th Jul 05:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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anon @ 19th Jul 05:04AM:
Re: [TWC] NYC - Slow Speeds, Part 2
My complaint to the BBB:
"This is in reference to your complaint against Time Warner Cable's New York City Region. Your complaint was assigned ID xxxxxxxx.
Your complaint has been sent to the business for their response. Once they have responded to the BBB, we will contact you again. In the meantime, if you have further dealings directly with the business, please send us a message to let us know.
Sincerely,
Mary Montgomery
Mediator"
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nyrmetros @ 19th Jul 04:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
thanx for the BBB update
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older dog @ 19th Jul 05:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just my opinion but the BBB is more a feel good organization then one that really does anything.
I only once had a reason to file a complaint with the BBB and they were less than helpful. The BBB rep informed me they were there to advance their members business and not to really help the consumer.
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jfiveNYC @ 19th Jul 07:35PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by older dog :
Just my opinion but the BBB is more a feel good organization then one that really does anything.
I only once had a reason to file a complaint with the BBB and they were less than helpful. The BBB rep informed me they were there to advance their members business and not to really help the consumer.
This is true. The BBB is about as useful as the United Nations. All they do is send a complaint form to TWC.
I think there is grounds for a Class ACtion suit here because I bet they are signing on new customers in Flushing and not telling them that there is a major service problem.
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anon @ 20th Jul 07:05PM:
Re: [TWC] NYC - Slow Speeds, Part 2
After 3 years, i'm finally getting what I pay for.
They must've finally split my node since my speeds haven't dropped for about 2 weeks now. I think I posted early in this thread about my issues which are basically the same as everyone else in Flushing, ridiculous speeds at night and weekends, usually under half a megabit. Last 2 weeks, its never dropped below 12mb downstream and in the morning hours I get over 20mb.
All it took was 3 years, countless calls to reps, supervisors, client relations specialists, a few letters to the office of the president of tw, a letter to the doitt, oh and the countless (pointless) service calls to my home.
I wonder how long it will take them now to oversubscribe this node so we can start all over again.
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nycnetwork @ 20th Jul 08:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well, I hope that as soon as Fios pops up in your neighborhood, you will not waste your time with TWC anymore.
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MacAlert @ 20th Jul 09:13PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Same here. For me it took alot of emails to the VP of engineering and executive VP of TWCNY.
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jfiveNYC @ 20th Jul 09:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I'm still getting the Royal Screw Job. No worries, DSL wil be activated on Thursday.
@terribleTWC: How are things with you?
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dxerg3770 @ 20th Jul 11:03PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well the whole "normal" speed lasted 2 weeks. Now the speed is back to crawling.
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RolteC @ 21st Jul 02:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is what tech savvy people do not understand when they sign a contract for service.
The few simple words in front of, or in the fine print that say, speeds "up to".
I know it sucks, I went through it for 5 years, and it was never fixed! Finally FiOS came out and most of my block and the adjacent switched immediately over.
Time warner is out to make money, and oversubscribing is the first way of doing so. Too bad most customers dont know what "speeds" are, they just pay for "broadband"/"always on" service.
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Inimical @ 21st Jul 02:42PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Does this make sense to anyone?
I'm getting about 300k/sec down with a wired connection. Using wireless from my neighbors RR connection, I'm getting a stable 700-800k/sec..
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jfiveNYC @ 21st Jul 03:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
You need to rethink you logic here. Tech people are the ones that understand the terms. Which is why we are the only customers that complain, the minority. If the majority did complain we might have some resolution.
Do you know what is really ironic? My sppeds are so slow, that I can't even pay my bill online.
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RolteC @ 21st Jul 03:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
What are your signal levels at? Its just not possible to have such low speeds. Not like 30+people are maxing it out constantly at 1mbit/sec and not caring you know?
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MacAlert @ 21st Jul 03:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Are you sure nothing is wrong with the building's wiring? That is horrible!
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RolteC @ 21st Jul 03:52PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yeah the wiring/signal. My dads coworker had me go in the other day. Told me time warner just redid the wires in a building, and after that day the internet was very slow/unresponsive.
I narrowed it down to the new cables/spliters because although the downstream was at about 0, the upstream was about maxed out, and with a 1-3%bit error rate on the modems webpage. All of which is BAD!!! Also a sub 30 SNR.
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jfiveNYC @ 21st Jul 04:13PM:
Re: [TWC] NYC - Slow Speeds, Part 2
There is nothing wrong with the building. 3 techs have been here and asserted that there is no problem with the wiring, lack of competence notwithstanding.
I have scheduled a service cut off for Friday. They are picking up the modem from my place.
P.S. As you can see, it took me almost 10 minutes to complete this post.
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RolteC @ 21st Jul 04:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Downstream
Freq/Power: 687.000 MHz 3 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256
--------------------------------------------------------------------------------
Upstream
Freq/Power: 38.000 MHz 27 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
My upstream is so low because its a direct line from the pole right into the modem. The downsteam is that low because the cable itself is probably 100+feet long from the pole to the modem.
And as for a speed test, let me change the routers for the speedtest.net servers to the cable modem:
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jfiveNYC @ 21st Jul 05:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I'm on the 5th floor of a building that's 3 years old. There are distros on each floor. I don't know what is going on in the basement.
None of this matters, I have been dealing with this for almost a year. DSL will be ready on Thursday. EDIT: And FiOS will be ready 1Q/2Q next year
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anon @ 21st Jul 09:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Jfive,
no luck here either.
Spoke to Level three again. They indicate I am on the K03 node? They have fixed the K05 node. The entire 'K' grid is under engineering task. Not sure what this means but they gave me 1 month HBO and STARZ for my inconvienence. What a load of BS.
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jfiveNYC @ 24th Jul 01:06AM:
Re: [TWC] NYC - Slow Speeds, Part 2
My apartment must be cursed. Now Verizon needs to send a tech to get get the DSL working. Grrrrrrrr...they are f-ing me at the drive thru.
It's weird because we had DSL before, using the same phone jack.
I'm calling TWC to cancel my modem pick-up and make sure they don't turn off my service tomorrow afternoon.
Oh, I totally forgot how awful Verizon customer service is. I swea they write those scripts for 5 year olds.
TWC tonight:
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KidPanama @ 26th Jul 11:24PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I don't actually know the whole story of this thread, but I too have been suffering from EXTREMELY slow download speeds on Time Warner's Road Runner service. As if the frequent service dropouts weren't enough, now my speeds are more inconsistent than ever. Road Runner has all been terrible as far as consistency is concerned, because you almost NEVER come close to the speeds you pay for. For example, I have been using their service for over year, and we know that Road Runner standard is 10Mbs down/ 512Kbps up. On average, on a good day, I would get 4-5Mbps/495Kbps tops. So I "upgraded" to Road Runner Turbo, and guess what? No difference whatsoever. I still get the same paltry download speeds with a marginal increase in upload. I frequently run speedtests, and for the last few day to my knowledge (it could be even longer), I have been getting results like this:
If this is the speeds I get with their "Turbo" service, I might as well stick with a $20 DSL service, as it is most likely faster. For what it's worth, I am in Rego Park, and I am thinking about dropping Time Warner altogether in favor of RCN if their internet service is more consistent.
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anon @ 27th Jul 09:05PM:
Re: [TWC] NYC - Slow Speeds, Part 2
JFive, any luck with the DSL??
Wanna hear something funny? Time Warner technician is coming to set me up for TURBO. Im going to have him install, then test and take it all back b/c I will get under 1Mbps after he is done.
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jfiveNYC @ 27th Jul 10:15PM:
Re: [TWC] NYC - Slow Speeds, Part 2
No luck as of yet. Someone was supposed to come today but no one ever showed up. I really wish I had the patience to wait until they fix the node. I know as soon as I cancel TWC-RR, they will fix the node.
@KidPanama: The only way to learn is to read through th thread. Then you'll understand the horror. Cancel that Turbo crap ASAP and go back to Verizon DSL.
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anon @ 28th Jul 01:25AM:
Re: [TWC] NYC - Slow Speeds, Part 2
@terribleTWC
Did you order turbo online or did you call? Because when I got turbo they do it everything in there system, And yes turbo doesn't mean anything but gives you a bigger upload speed. When I got turbo they said a tech was suppose to come, Never showed up.
104am. incredible speeds.
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patt2k @ 28th Jul 04:24AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I wish those speeds were real. Greenpoint,Brooklyn (4:21) Morning LOLZ :-D
What's funny is that level 3 technician came today he said my whole street is going to be done within 1 month starting today or within 30 days. And he didn't even know how ping in windows vista lol.
Guys get credit from them! I got discount of -16$ on my bill and also credit of 76$. +Paperless credit which makes my vill 28.95 from 45.95 for 1 year pretty impressive? :)
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KidPanama @ 28th Jul 07:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I don't wanna give people the wrong impression, since I usually have no qualms about sifting through large threads in order to obtain all relevant knowledge, however my speed is already crap as it is, and finding out the whole story will be that much more of a headache. As it stands, my speeds have not improved in the slightest and are still horrendous. Like you said, I intend to cancel their poorly named "Turbo" service and rethink my options. Time Warner has been a nightmare and I encourage everyone to skip Turbo at all costs, as it is just a gimmick for Time Warner to extort more money out of unsuspecting customers.
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anon @ 28th Jul 08:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
@KidPanama
TWC is horrible, But not always, Some representatives @ headquarters understands the situation and credit you, But nothing of the slow speed is going to change, Unless they make more new nodes and don't be cheap. I know some people who has stable connection's, it really depends on our area and how many people is in you're node.
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finaloption @ 28th Jul 11:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
ughhh.. can't take this anymore.. at first i thought it was my computer, so i said "screw it, im just going to back everything up, reformat and reinstall xp".. did that.. still the same slow speeds.. this has been happening for about a week now.. stumbled upon this thread to find out that at least i'm not the only one
i'm so frustrated that i might just bite the bullet and order VZ DSL
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jfiveNYC @ 29th Jul 02:00AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I did. Just waiting for VZ to fix my phone line.
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jfiveNYC @ 29th Jul 04:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
New York State Attorney General
Internet Complaint Form
»www.oag.state.ny.us/resource_cen···aint.pdf
Please fill one out. Not about speed complaints but poor business practices and upgrading customers to a faster plan when they know that won't solve the problem.
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anon @ 29th Jul 09:44PM:
Re: [TWC] NYC - Slow Speeds, Part 2
@Tony
I ordered online. It automatically set up an appointment for me for technician to come out.
For perspective, My brother using Optimum online ordered its version and he consistantly has zero ping. 18+Mbps down and 5Mbps up. Comparable to my friends with FIOS.
Dont worry, I have no intention of paying an additional $10. Just want the technician to log the problem again. Probably 5th visit. Its a waste of their time. If im tired, i wont even take the appointment. If im busy, i wont even be home.
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patt2k @ 30th Jul 04:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is why you call them. I have turbo at no cost for 1 Year.
Level 1 When you call can give you credit but make a discount on your bill I think level 3 can give you that's what happened with me.
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jfiveNYC @ 31st Jul 02:01AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Do you understand the logic of them giving you Turbo for free? It is a fallacy.
You should cancel the turbo and have them take the discount on a regular plan. It would be like me giving you hurricane insurance on you house in Wisconsin or Tiger-proofing your Manhattan penthouse. They aren't charging you for a service they aren't providing.
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patt2k @ 31st Jul 01:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
In here standard is 45.95 turbo is + 9.99
So I already have turbo at no cost which makes it Standard Price 45.95 + -16$ makes it 29.95 + paperless credit 1$ = 28.95
You understand that logic? I will be moving soon to another location anyway so this is good for me hopefully in other location I wont be having problems and I will still have 1 year turbo at no cost and 1 year discount until I can switch to fios
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jfiveNYC @ 1st Aug 01:02AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Bro, your standard is $45!!!!!! Mine is $29. They are f-ing you at the drive thru
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patt2k @ 1st Aug 10:51AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Okay well I used to pay for 6 months 29.99 but anyway until I move I dont care. Im pretty much having cheap connection and when its fixed or when I move to other place I guess it's a good deal
I admit I am sick of those speeds. But I care a lot about ping. Going with verizon dsl would give me same pings I get when my net slows down so I just rather wait for them to fix or just to move out...
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anon @ 2nd Aug 03:29AM:
Re: [TWC] NYC - Slow Speeds, Part 2
So today was my 'turbo' tier technician visit. No technician came out that I know of. No call from TWC.
Checked my speed at 10pm and it was as usual under 1Mbps down with 50ms ping.
Now at 3am look at this: WTF am i going to do with Turbo at 3am and under 1Mbps the rest of the day.
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patt2k @ 2nd Aug 11:10AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Call. Ask them to give you discount on a bill or credit just like they did to me.
I am really not surprised everyone who can is switching to fios. Even if RR swiches to docsis 3.0 they will suck anyway
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Bytezboy @ 2nd Aug 11:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by terribleTWC :So today was my 'turbo' tier technician visit. No technician came out that I know of. No call from TWC.
Checked my speed at 10pm and it was as usual under 1Mbps down with 50ms ping.
Now at 3am look at this: WTF am i going to do with Turbo at 3am and under 1Mbps the rest of the day.
You can call and get a FULL month's credit if a tech misses an appointment!! It happened with me once, it's listed somewhere in the terms.
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Dareius @ 2nd Aug 11:33AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :
Call. Ask them to give you discount on a bill or credit just like they did to me.
I am really not surprised everyone who can is switching to fios. Even if RR swiches to docsis 3.0 they will suck anyway
Actually, DOCSIS 3.0 might actually turn out to be good for RR depending on how many people leave for Verizon FiOS freeing up overloaded nodes. The more people that leave, the less stress on the network.
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anon @ 2nd Aug 01:58PM:
Re: [TWC] NYC - Slow Speeds, Part 2
and now about 2pm:
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patt2k @ 2nd Aug 03:19PM:
Re: [TWC] NYC - Slow Speeds, Part 2
3:19 PM
:/
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nyrmetros @ 2nd Aug 04:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
4:50 pm
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jfiveNYC @ 2nd Aug 08:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
baker1080 @ 2nd Aug 08:38PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Roadrunner Turbo 15/1 in Ohio from New York, New York Server.
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Smith6612 @ 2nd Aug 09:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
You almost fooled me with that speed test there, it's in Kilobits :P
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patt2k @ 2nd Aug 10:24PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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bats @ 3rd Aug 11:59AM:
Re: [TWC] NYC - Slow Speeds, Part 2
jfive, where exactly in flushing are you? i'm at the corner of kissena and franklin, and over the past week or so, primetime and weekend speeds have improved very noticeably. i used to get consistent sub-1mbps speeds, but now it is fairly consistently above 4mbps, often quite a bit higher. i was downloading throughout this past weekend and during the day speed was about a constant 8mbps, which i haven't seen in a very long time. i noticed a couple of weeks ago that i was on a new frequency (297mhz, whereas previously i'd only ever seen 589 or 687), but the primetime speed improvement only happened recently.
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jfiveNYC @ 3rd Aug 08:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
College Pt & 41
@terribletwc & mac alert: My DSL has arrived.
8:48PM
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anon @ 3rd Aug 10:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Thanks JFive. Looks like I will have to switch. thanks for pioneering. Lastly if you dont mind, did you get the 3Mbps package for DSL? How much monthly?
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MacAlert @ 3rd Aug 10:17PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My speeds during peak hours after speaking with the director of engineering. I get around 25 down during late night browsing and morning hours.
I wish I was in contact with him before you made the switch to DSL.
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jfiveNYC @ 3rd Aug 10:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
3 down, 786 up. $30
I still have my cable modem. They are picking it up on Friday.
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patt2k @ 4th Aug 10:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
What is this guys numbeR? how can I rech him
Please help :)
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patt2k @ 4th Aug 10:13AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yea with verizon's dsl you will get the 3 megs but the ping will be always 30-35 to a new york server. And with RR when it's working you can have ping 7 with RR basic. I just went to my friend who lives in maspeth he had RR basic 1.5/.25 for 1 year and his ping was always "7" upgrade to standard with turbo boost, ping 7 or 8.
Good luck with your dsl :)
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Smith6612 @ 4th Aug 01:24PM:
Re: [TWC] NYC - Slow Speeds, Part 2
With a good DSL line in NYC, if the line is on Fast Packet mode and not on Interleaved you should easilly ping less than 10ms to servers in and around NYC. Even better 6ms.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!
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patt2k @ 4th Aug 01:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yea but not with verizon dsl =P
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Pizz @ 4th Aug 02:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Fast
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 3356 863
Margin (dB) 19.5 13.0
Line Attenuation (dB) 36.0 18.5
Transmit Power (dBm) 18.0 12.1
I ping sub 10ms to every single NYC/NJ/CT servers. I play World of Warcraft with my son, on a server located on the Boston Data Center and during primetime hours i never get above 16ms and during full 25man raids with all the goodies cranked up and running a Real Time Combat Log Parser, i never hit up 25ms.
--
The more you talk, the less you listen.
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Smith6612 @ 4th Aug 04:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
@patt2k: It's very much possible to get sub 10ms ping on Verizon DSL. Here's a trace route to a game server in Chicago, IL to prove this, followed by my modem's Transceiver stats.
So you can see that once the data gets onto the edge router and off of my network (10.15.3.1), I'm pinging 5-6ms to it, and to the SONET backbone for my area roughly 5-7ms based on the time of day. Now, if it weren't for the poor routing and non-existent local peering in my area that Verizon has, I'd easilly ping sub 10ms latencies to servers, however I have to go to NYC first before I get anywhere, which means I'm adding on unneeded latency to my line.
The ONLY reasons you would not get sub 10ms ping on Verizon DSL, would be if your line was on Interleaved mode instead of Fast, your connection is being used or is congested someplace, or like in my case, local peering is poor/non-existent.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!
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patt2k @ 4th Aug 04:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
So how come all speedtest.net shows ping 30-35 all my friends who have verizon dsl. And when we play games their ping is always much lower then mine of course when my connection is not slow...
I get in game ping 10-15 they get 25-30 on new york server
and when my connection drops to slow I get ping 40-56 and they get 25-30 lol...
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Smith6612 @ 4th Aug 04:40PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Post up your transceiver stats for me to look at (or you can PM them to me). I can tell you what may be going on.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!
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patt2k @ 4th Aug 04:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I dont have dsl but I was just wondering
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patt2k @ 4th Aug 05:01PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is what I mean. its 5.00 pm of course my connection wont be fast
look at the ping
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mckenna797 @ 4th Aug 06:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
MacAlert @ 4th Aug 07:05PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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patt2k @ 4th Aug 07:24PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I can show off with my speeds lol.
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older dog @ 4th Aug 08:18PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hope they get things fixed for you, from upstate. 8 PM
Turbo here is 8/512 The slower speeds likely have a lot to do with the network not suffering the same slow downs.
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patt2k @ 5th Aug 03:49AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Holy shit!!!!!!
and how are those ?
I just woke up at night my modem lights were not syncing I think time warner did something. Lets wait till 10 PM! never had this speed before.
!!!!
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MacAlert @ 5th Aug 07:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Your signal strength seems off. I believe the recommended levels are between -10 and 10.
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patt2k @ 5th Aug 09:49AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Back to bein slow again with ping :/ , and Mac I have splitter maybe that's why. When I plugged without splitter levels were -7 but It did not change any speed when I did speed test :D
9:49 AM. Bad
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Bytezboy @ 5th Aug 05:38PM:
Re: [TWC] NYC - Slow Speeds, Part 2
When they did a node split in my neighborhood, the modem went out for about 20 minutes and got a new IP. The traceroute also went through a different router than before.
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finaloption @ 7th Aug 02:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
fixed now?
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FHBroadband @ 7th Aug 02:42PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Of course it did, it was a node split. That is what a node split does.
I haven't seen node splits in my area in a long time.
I am waiting for Docsis 3.0, not a node split since my node is fine.
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mckenna797 @ 7th Aug 03:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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Bytezboy @ 7th Aug 06:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is after upgrading to Turbo.
Wish they would increase the upload already.
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patt2k @ 7th Aug 07:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I got finally a real FIX DATE.
Mid August , August 17 !
FInally
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MacAlert @ 7th Aug 08:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Did you get that date from John? Did he mention anything on DOCSIS 3?
My current speed on wireless:
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patt2k @ 7th Aug 09:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yes John gave me . I only hope it's docsis 3.0
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patt2k @ 7th Aug 09:32PM:
Re: [TWC] NYC - Slow Speeds, Part 2
9:31 PM Friday.
Yesterday at this hour I was barely getting 700 kbps... I guess people are partying todaY?
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playdoh @ 8th Aug 11:52AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Are there any reps from TWCNYC that reply to our concerns? I am this close to calling Verizon and getting FiOS for the upload speeds.
I like my TWC service here in Staten Island, but I'm not waiting around any longer. Yes I have the completely lame TURBO that bumped me up to 768kbps upload. I had that speed in 1999 with my DSL. TEN years ago.
The only reason I haven't switched is due to the installation process can/will be a pain I fear. But it will be worth it in the long run. Competition is good.
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Bytezboy @ 8th Aug 12:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
No TWC reps here. Man, I would switch to Fios in a heartbeat. You are very lucky to have that option!!
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anon @ 9th Aug 05:00PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Anyone in Flushing NY (Queens) experiencing any slow speeds?
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anon @ 9th Aug 06:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
yep, as of approximately 6:00 pm, speeds for me are down to 1.0 Mb/s in flushing (zip 11354)
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patt2k @ 9th Aug 07:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Why pay 45.95 + 9.99 For 15/768 (unless you have discount)
(and of course speeds drop down not everywhere but in many places
When fios.
15/5 (which probobaly is 15/15) 44.99 / mo
25/15 (which actually gives you 25/25) / 64.99 / mo
50/20 / 139 mo
Im not sure if you get 50 meg upload? but still those are amazing speeds
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Smith6612 @ 9th Aug 10:19PM:
Re: [TWC] NYC - Slow Speeds, Part 2
The 50/20 tests at 50/20. There's no symmetrical provisioning with that... yet.
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cwai02 @ 9th Aug 10:44PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Brooklyn, 11219
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ChrisN718 @ 9th Aug 11:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Very slow speeds here in Flushing, NY. It's been like this for the past 2 days at all times.
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jfiveNYC @ 10th Aug 12:58AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Only two days?
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Gary117 @ 10th Aug 01:18AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Same here, bro.
I'm calling my ISP tomorrow to see what's up.
**EDIT: today @ 8:59 A.M.
this is what I got:
a bit of increase, but still not all of it. :huh:
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ChrisN718 @ 10th Aug 10:29AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Some improvement also this morning...
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Gary117 @ 10th Aug 01:40PM:
Re: [TWC] NYC - Slow Speeds, Part 2
just came home:
this was tested on my desktop. the one with great improvement (pic above) was tested on my macbook. weird. o.o
just called customer service. they found no problems, reset my modem, and still isn't fixed. i might switch to turbo 'cause they offered me a discount ($33/month). :huh:
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patt2k @ 10th Aug 05:38PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Upgrading to trubo will only give you better upload bro.
We all have the same issue :/
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Gary117 @ 10th Aug 05:40PM:
Re: [TWC] NYC - Slow Speeds, Part 2
No help. They said having an overheated modem may cause the problem. We'll see.
Anyone know when FiOS is available for the Flushing area?
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patt2k @ 10th Aug 06:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Overheated Modem LMAO!
Then for 10 minutes put it in colder place.. And see that your speeds are going to be the same.
Most people in this topic who post are from Flushing seems like it's the worst in flushing with RR. If I was in flushing I would get DSL.
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razor206 @ 10th Aug 06:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Lovin' my service. :uhh:
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patt2k @ 10th Aug 07:41PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Wow Razor. This is bad :/ the lowest I got was 90 KB/s same as upload. But this is just wow.. in flushing get DSL trust me. I used to live in Ridgewood 11385 never had a single problem with Earthlink
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MacAlert @ 10th Aug 08:00PM:
Re: [TWC] NYC - Slow Speeds, Part 2
All's well on my side of Flushing:
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anon @ 10th Aug 09:45PM:
Re: [TWC] NYC - Slow Speeds, Part 2
For all those new to this forum. Flushing Time Warner Turbo at 9:30pm in 11355
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patt2k @ 10th Aug 09:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Nice bro I am still waiting!
Time Warner Is great company when they really take care of their ucstomers like they did with you.
If they dont fix it by 17th I just dont know what to do anymore
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MacAlert @ 10th Aug 10:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well, I called every other day for about 2 months straight until I found some of the higher-ups. That and having been a subscriber for over 15 years.
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anon @ 10th Aug 10:46PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Anyone in 11220 having same slow speed problems as me during peak?!
I called twc a week ago, They said my area needs a node split for sure, And that they already contacted an engineer but they don't have an exact date to know when there going to do it. I`ll give it till 2010.
Anyone know how I can get credited for all this slow bs speeds?
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razor206 @ 10th Aug 11:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
yeah patt2k, I called them today because it has been like this since last friday, but figured it would go away. Anyway, a tech is coming here on 8/13. I believe it's just the modem going bad, but I'll see. I'd go to DSL but I just can't go back to those speeds, and contracts. If TW can't fix this, then I'll go with DSL. When RR works, it works nicely. However, when FIOS comes to 11355, I'll definitely switch. :)
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patt2k @ 10th Aug 11:17PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Sure call them say. You have been having those really bad speeds for long time and you want credit.
I already got like 500$ worth of credit from maybe even more im not sure.
Also I got turbo 1 year at no cost
Also I got discount of 16$ for 1 yr
Which makes it Road Runner Turbo At Price Of 45.95 + -16$ = 29.95
+ Paperless Credit -1$ = 28.95
when they fix it its good deal for me
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Gary117 @ 11th Aug 01:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Are you getting the good speeds, patt2k?
Damn, I wish I remembered that woman's name. $33/month :(
**EDIT: Called again, and I'm getting a technician here on Saturday.
**EDIT 2: It went over 60!
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patt2k @ 11th Aug 08:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Nope they are suppose to fix it on 17th this month. 5.5 More days
If you are having slow speeds in the mornign then the technician will admit that its their problem but if by the time he comes speeds will be fine then he will just do speed test , do ping and that's it. And he will say everything looks fine
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Gary117 @ 12th Aug 03:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just tested.
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mckenna797 @ 12th Aug 05:19PM:
Re: [TWC] NYC - Slow Speeds, Part 2
What are you folks in flushing doing (lol) seems like all the NYC Road Runner Problems are In Flushing
:::.. testmy.net test results ..:::
Download Connection is:: 12509 Kbps about 12.51 Mbps (tested with 12288 kB)
Download Speed is:: 1527 kB/s
Upload Connection is:: 473 Kbps about 0.5 Mbps (tested with 1013 kB)
Upload Speed is:: 58 kB/s
Tested From:: »testmy.net (Main)
Test Time:: 2009/08/12 - 3:23pm
D-Validation Link:: »testmy.net/stats/id-PU5BGMZ7W
U-Validation Link:: »testmy.net/stats/id-YSHJEL3GB
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729) [!]
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patt2k @ 12th Aug 05:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is just strange for me lol at 5:37 PM
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MacAlert @ 12th Aug 06:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Nice, any change in signals?
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patt2k @ 12th Aug 07:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
-10 DB ?
Now 7:08 PM
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patt2k @ 12th Aug 08:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
8:37 PM
im guessing no more fast usage lol
reply
anon @ 12th Aug 10:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Clearly overcrowded node. Flushing has many multi-unit dwellings converted from houses. They never cared to build out their infrastructure cause no one complains so why bother?
Charge them $50 a month with no complaints. Now with FIOS and the two complaints (from this forum)....they seem to be noting the problem.
11355 is on the 'K05' node whatever that means. Remember i got 15Mbps some weekend night 3am. Look at peak:
good thing I pay 29.95 for this crap and not 50.
reply
Gary117 @ 13th Aug 11:50AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just tested. It's going up. :)
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patt2k @ 13th Aug 11:57AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just because this speed test gave you better result means nothing at this moment the node could not be at 90% or 100% use it could be like 87% something like that. Untill they fix it and you get 10 MBPS easily all the time then the node is in better condition
reply
nyrmetros @ 13th Aug 06:12PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This upload speed is infuriating.
reply
patt2k @ 14th Aug 12:41AM:
Re: [TWC] NYC - Slow Speeds, Part 2
12:40 AM
first time ever.
reply
anon @ 14th Aug 09:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My brothers house, Optimum Cable with turbo:
reply
anon @ 15th Aug 02:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My house with Time Warner Road Runner Turbo.
reply
patt2k @ 15th Aug 03:43PM:
Re: [TWC] NYC - Slow Speeds, Part 2
3:42 PM Saturday this is what im pretty much getting whole day for now! 2 days till road runner's promise to fix whatever they were suppose fix to make the connection good
maybe it's on its way?
reply
vintage @ 17th Aug 03:01AM:
Re: [TWC] NYC - Slow Speeds, Part 2
URL=http://www.speedtest.net] 
[/URL]
reply
patt2k @ 17th Aug 05:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
And i was happy with RR for 2 days not it's back to being "no comment" and it's the 17th it was suppose to be fixed maybe they might do it at night idk I hope :/
reply
patt2k @ 17th Aug 10:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
is this what folks at road runner call their turbo ?
I hope someone from RR is looking at this. How fast I download mp3
reply
razor206 @ 18th Aug 04:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
patt2k:
The tech came today. He knows that it's an on going problem in this area, and there were a couple of calls today for the same problem in the same area. I'm waiting for customer service to call me back regarding the date they're going to "fix" the problem. I downgraded to RR standard and they credited me the turbo fees. I'm jealous of your discounts :p . If they don't fix this in another week, I'm going to demand another discount.
Until then, here's what I'll have to deal with.
reply
anon @ 18th Aug 09:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
no offense but people on this board have tried over years. Complaints to time warner to BBB. They wont even tell you what the specific problem is. Closest Ive gotten is the node in flushing is overcrowded. In 11355 specifically the K05 node???
Good thing I pay Road Runner Basic price 29.99 for Road Runner Standard + Turbo.
reply
patt2k @ 18th Aug 11:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
raZOR206. what is funny that after calling them so many times
one time "Level 1 lady" asked me if I would like Turbo 1 year for free I was like yeah sure.
after 20 times a nice "Level 3 guy" said that since i have been having so many problems it is fair that he gives me 16$ discount and before speaking with him level 2 lady gave me credit for 2 months.
Today I spoke with a person from engenering team he said he is going to send his team thursday (previously he gave me date of 17th ) so I called him today and he apalogized and said that thursday should be fixed for sure and on friday I can call if there are any problems. And he did say there are problems on the node
so as long as I live in brooklyn this discount is good but when I move to my new place very soon im goin with fios. so pretty much im getting free internet.
And also I used to live in Ridgewood 11385 and you are in 11355 ? you should know where is Ridgewood (11385) and Maspeth (11378) I have many friends and they have 0 issues. Most of them reach 30 MBPS with turbo boost easily so im guessing its the 11355 area which is sooo slow.
So just ask level 3 tech guy if he can give you discount on a bill for all those issues and let me know what happened
Cheers!
reply
cwai02 @ 20th Aug 09:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
It has been like this for the whole week. Can't do nothing in Peak hour.
reply
MacAlert @ 21st Aug 10:13AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hey, any updates on your situation?
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razor206 @ 21st Aug 11:03PM:
Re: [TWC] NYC - Slow Speeds, Part 2
patt2k,
So they called me up today with a lame excuse. They left me a voicemail, basically stating that over the weekend (which weekend, I dont know) they saw a "slight" web utilization, and that overall the nodes are "not in bad shape". They are still looking into scheduling a split of the nodes that fall under "slight" web utilization.
Un-FN-real. I'm going to call on sunday, just so it will be 5 days since they came here, and complain that since they dont see the need to split the node any time soon, that I should be given a discount from now on. If not, i'll just go to DSL, since im getting DSL speeds most of the time
In the meantime, I'll have to deal with the "slight" web utilization. Check it out.
And I am also jealous of your friends in Ridgewood and Maspeth :D
Just hoping that sometime soon FIOS will come to 11355.
reply
razor206 @ 21st Aug 11:15PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by cwai02 : It has been like this for the whole week. Can't do nothing in Peak hour.
Where in flushing do you live (zip?). Peak time here in 11355 seems to be 24hrs / 7 days a week. Have you called them up to complain?
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patt2k @ 22nd Aug 12:02AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Macalert i SPOKE 3 times with john. He said they would install new equipment by yesterday seems like they did not do anything so I just dont know what to do anymore I will buy moving out soon for Williamsubrg FIOS ready so I think I will give up with time warner and stick with them until I move
reply
anon @ 23rd Aug 08:14AM:
Re: [TWC] NYC - Slow Speeds, Part 2
my for days~!! thats what they call standard speed up to 10MBPS... how funny!
reply
MacAlert @ 23rd Aug 10:10AM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
Bytezboy @ 23rd Aug 12:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert : How are you getting 25Mbit powerboost on RR Standard? I have Turbo and the max it went to was 22Mbit. :(
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MacAlert @ 23rd Aug 04:32PM:
Re: [TWC] NYC - Slow Speeds, Part 2
No idea......I usually get around 10-15 during peak hours.
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JonRup @ 23rd Aug 05:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
It says that for every type of Road Runner connection, but if the bandwidth is there it will use all of it. I'm in Ohio and I have Turbo and I regularly get boosts up to 31 mbps, and I can usually sustain downloads at 20 mbps.
It all depends on your node though...
reply
anon @ 24th Aug 11:49AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Noon weekday 11355 on Time Warner Road Runner Turbo. (Slow internet speed)
Oh speaking with Level 3 after call back regarding my BBB complaint. Im on the KA03 node in 11355 apparently.
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patt2k @ 25th Aug 10:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hey guys this is me again today time warner did somew ork.
My previous frequency of channle was 687 now it's
303 is this good or bad?
MY SNR: is 38.0 or 37.6 in that range where it used to be 36.6
signal strenght : 0.8
and also got a new IP
at this hour 10:10 PM i was always getting 0.70 mbps - 1.2 MAX
this is what I get now
much better they said they would be installin new equipment what kind of equipment do you guys think they installed? I am happy that I am not having 30-35 ms.
EDIT: Speed test with opera always gives me high ping
10:13 PM!
This is in BROOKLYN,NY,11222 after almost 1 year of fighting with them!!
reply
dave22222 @ 26th Aug 01:41AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just bought a new router, not too expensive, $45 - installed tomato firmware and my speeds are now way higher than I thought possible with regular roadrunner. Lower East Side Manhattan.
reply
Smith6612 @ 26th Aug 01:48AM:
Re: [TWC] NYC - Slow Speeds, Part 2
They probably added some more channels for the cable modem to use. There's nothing wrong with what channel your modem uses, it just depends on whichever channel has less users on it or less bandwidth usage.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!
reply
MacAlert @ 26th Aug 07:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Good to hear your speeds are back to "normal."
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patt2k @ 26th Aug 11:27AM:
Re: [TWC] NYC - Slow Speeds, Part 2
But I heard when they add more channels the channels keep on switching when there is high usage. And my channel is 303 all the time. And since yesterday night speeds are stable! only time my ping is going up a little bit is at 11 PM it like keeps on switching from ping 30 to 10 and so on on a new york server but then after like 30 minutes it's back to normal.
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Smith6612 @ 26th Aug 02:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
That happens when the channels are crowded, with the modem trying to find a less used channel if I'm not mistaken.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!
reply
patt2k @ 26th Aug 02:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I call this improvment ! 2:27 PM after connecting it to my Router.
D Link Dir 655 gigabit router.
reply
MacAlert @ 26th Aug 07:24PM:
Re: [TWC] NYC - Slow Speeds, Part 2
How are your speeds this evening?
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patt2k @ 26th Aug 09:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
With Opera at 9:06
With Firefox at 9:08 PM
firefox is more stable as it gives me better ping times.
Before on a good day of my connection My ping was always 10-11 now it's in range of 14-15 can I do something about it >?
Macalert you helped me a lot ! seriously man we gotta drink some good ass polish beers on me :D
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MacAlert @ 26th Aug 10:28PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Glad to hear everything work out. Don't loose that information.
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patt2k @ 26th Aug 10:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
10:58 PM seems busy?
maybe people since they see it's fixed on my node. they are hardcore downloading ?
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patt2k @ 26th Aug 11:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Another update the only really busy hour is 10 pm to like 11 30 pm this is fine speeds are changing from 400-600 and so on. And now I am dling at 1800 steady
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nycnetwork @ 27th Aug 06:02AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Premium connection, early morning.
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patt2k @ 27th Aug 10:35AM:
Re: [TWC] NYC - Slow Speeds, Part 2
how do they have 1 mb upload on morgan ?
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kamm @ 27th Aug 11:00AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by JonRup :
It says that for every type of Road Runner connection, but if the bandwidth is there it will use all of it. I'm in Ohio and I have Turbo and I regularly get boosts up to 31 mbps, and I can usually sustain downloads at 20 mbps.
It all depends on your node though...
QFT
Don't forget, people: it's cable - an inherently shared broadband connection (unlike DSL.)
--
said by bicker :
Waaaa waaaa waaaa. You just want what you want and don't care to factor in what is right or true. Your perspectives are un-American, and deserve far more ridicule than I'm prepared to pile on them.
reply
MacAlert @ 27th Aug 07:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well, got a little info on DOCSIS 3. It appears they are trying to secure a vendor for modems. Once that is settled I guess the switch will happen.
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patt2k @ 27th Aug 07:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Who gave you that info John by any chance?
So macalert when we drinking beer ! ? :D
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patt2k @ 27th Aug 07:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
and also nycnetwork how do you make your ping so low? after the fix my ping is like 6-7 higher but speeds are always high. Sometimes lower ping helps I mean the ping is fine but I wish it was like yours
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MacAlert @ 27th Aug 07:12PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yea, John. My signals and speeds changed so I gave him a call.
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nycnetwork @ 27th Aug 08:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Im not sure what fix you are talking about, but my ping is as low as 4ms but only when the node isn't overused, like for example now.
reply
Bytezboy @ 27th Aug 10:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
patt2k, glad you are finally getting the advertised speeds! I know how it feels.
said by MacAlert :
Yea, John. My signals and speeds changed so I gave him a call.
Interesting, just checked my signals and it appears the frequencies changed.
Downstream
Freq/Power: 297.000 MHz 7 dBmV
Signal to Noise Ratio: 39 dB
Modulation: QAM256
Upstream
Freq/Power: 23.000 MHz 41 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
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MacAlert @ 27th Aug 10:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
According to my source at TW, these new channels are from the upgrade to DOCSIS 3. Once new modems are installed speeds should stabilize.
reply
nycnetwork @ 27th Aug 11:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
The new modems have nothing to do with the speeds. They need 5-6 channels for docsis 3. In my neighborhood they have two. 561 and 687mhz, and its more anoying than helpful.
The new modems will bond the channels, but if we dont have enough bandwidth with the current modems, what makes you think that docsis 3 will improve the speeds?
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mckenna797 @ 28th Aug 03:35AM:
Re: [TWC] NYC - Slow Speeds, Part 2
nothing has changed here
Downstream
Freq/Power: 687.000 MHz 0 dBmV
Signal to Noise Ratio: 38 dB
Modulation: QAM256
--------------------------------------------------------------------------------
Upstream
Freq/Power: 38.496 MHz 39 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
reply
MacAlert @ 28th Aug 07:08AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just going off what I was told. Your area might not be upgraded for DOCSIS 3 yet then.
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nycnetwork @ 28th Aug 12:24PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just look at the QAM upstream channel modulation. They will need to upgrade that to QAM64, and as of right now all over the city is still at QAM16. So adding the up/downstream channel or two doesnt mean the neighborhood is upgraded to Docsis 3. They've been adding them for at least a year and a half to the neighborhoods where the trafic is extremely congested or lets call it node oversold.
Also look at the current TDMA modulation. Docsis 2, 3 are using A-TDMA upstream modulation which allows users to get more than 2.6mbps upload without channel bonding. Docsis 2 OOL users have had this for more than a year and they easily hit over 10mbit upload.
Once you see more than 3 different up/down frequencies then its fair to say that area could be upgraded to Docsis 3.
But I must say, I've never seen 297Mhz downstream freq, so that's definitely a good thing.
reply
anon @ 28th Aug 09:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
...
signal
Downstream Value
Frequency 687000000 Hz
Signal To Noise Ratio 36.7 dB
Power Level 2.7 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 2
Frequency 38496000 Hz
Power 41.3 dBmV
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stlau @ 28th Aug 09:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
something's wrong. :\
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patt2k @ 28th Aug 10:17PM:
Re: [TWC] NYC - Slow Speeds, Part 2
No More slowdowns ! not even at 10 PM! I've seen in my logs that there was unicast request meaning they did something and since that time this is what im getting whole day pretty amazing
but ping is still higher by 2 or 4 sometimes :( what can I do about it ?
Firefox
12 PING
Opera
41 PING
I.E.
13 PING
reply
anon @ 29th Aug 08:00PM:
Re: [TWC] NYC - Slow Speeds, Part 2
OK, Just contacted TWC, The first rep I talked to was nice enough and was trying to get me a year discount for my power boost but he couldnt find the code for it? lol. Also said that theres a note jotted down on my account saying that there's suppose to me an engineering fix around my neighborhood but no further info was provided, sent me to lvl 3 tech and he couldnt do **** about it.
So how long do I have to wait for a node split? 2 years? I'm already paying $30 for 1mbps download speeds. And the only available DSL package is a 1.7mbps package.. This blows :\
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MacAlert @ 29th Aug 11:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well this is odd.....I got another new IP address. That would be twice in around 2 months that my IP changed.
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patt2k @ 30th Aug 10:05AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Keep on calliing them tony ;] dont give up :D
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jfiveNYC @ 30th Aug 10:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Howdy strangers!!!
Where is terribleTWC in all this?
Glad to hear your area has been fixed patt2k.
reply
patt2k @ 30th Aug 11:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I would say my area is fixed Monday - Saturday 11 PM sunday
huge traffic must be going on right now!
So basically so far so good beside right know so sundays are really bad Macalert how are sundays for you?
reply
MacAlert @ 30th Aug 11:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Not good today. Something has been happening since Friday evening.
reply
patt2k @ 31st Aug 01:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
damn weekends are really bad I see hehe :D
now its 1:10 AM speeds are in 8 MB range but hey I can suffer 3 hours before it was in 0.80 range whole day :D :D
and vacation is aobut to end so when school is in effect there shouldnt be even slow downs on weekends :D
reply
Tony53 @ 31st Aug 08:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Thanks patt2k for the quick advice.
And for mac, I've already notified them about my situation, There working on it. Lets hope this well be done near the end of September or something .. :\
reply
MacAlert @ 31st Aug 08:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
My speeds have been very inconsistent the last couple of days.
On a FIOS note, I saw two Verizon fiber trucks (the ones that look like ambulances) working a couple of blocks away from my house.
reply
Bytezboy @ 31st Aug 09:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
There's some word being done in Queens according to the status page.
reply
patt2k @ 31st Aug 09:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Macalert since Sunday my speeds are inconssistent as well. While it was just fine for couple days :/
reply
anon @ 31st Aug 10:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hey Jfive,
No luck here. Somone from regulatory dept. called from my BBB complaint. Got free internet for a month plus free HBO Starz channels. hahhaha what a joke.
KA03 node in flushing. So its in engineering but apparently the 'work' is taking long b/c it may be complex, need permits, street openings potentially. This is the message im getting. No ETA.
Peak in 11355:
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patt2k @ 31st Aug 10:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I was hitting 10 meg at this hour (10:48 PM) last tuesday why cant I now ?
reply
MacAlert @ 31st Aug 11:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well, I had a good two month run:
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MacAlert @ 1st Sep 07:04AM:
Re: [TWC] NYC - Slow Speeds, Part 2
This morning everything seems to be fine:
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patt2k @ 1st Sep 10:15AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yea morning noone is using their RR to watch or download porn
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mckenna797 @ 1st Sep 05:00PM:
Re: [TWC] NYC - Slow Speeds, Part 2
4:59 PM Eastern time
reply
patt2k @ 1st Sep 11:38PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Macalert. Seems like speeds are fine again look at this
Wed Sep 02 01:17:09 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Tue Aug 25 21:45:18 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Tue Aug 25 21:59:58 2009 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Thu Aug 20 21:20:58 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Tue Aug 18 15:53:28 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received -
I wonder if that is John they do unicast maintance each couple days since the fix date.
11:35 The Most Busy Hour
Firefox
Opera
What would be the reason them checking up every couple days?
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patt2k @ 2nd Sep 09:18AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Update:
Things That Changed Today
Channel ID: 4 (From Channel Id 1 Or 2)
Signal Acquired at 297.000 MHz (From 303 MHz)
reply
nyrmetros @ 2nd Sep 11:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
reply
nycnetwork @ 3rd Sep 01:53AM:
Re: [TWC] NYC - Slow Speeds, Part 2
gets congested during the prime time here
Much better after midnight:
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patt2k @ 3rd Sep 01:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
NYCnetwork tell me your secret to this amazing ping... you are not far away from me and my ping is always 13-14 range
and how you got 0.98 upload?
reply
nycnetwork @ 3rd Sep 02:48PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I guess a good quality line. My SNR is 42 so i guess thats it.
However, i still get the slowdowns during the peak hours.
It's the Extreme with the speedboost.
reply
zQ @ 3rd Sep 03:35PM:
Re: [TWC] NYC - Slow Speeds, Part 2
The speed has been absolutely horrible the past couple of days. The response and loading time is awfully slow. However, I only lost my cable signal once so far, but it came back fairly quickly within a minute.
The speedtest takes a few seconds for the latency test to run, then at least a minute or two to just start the speed test. I'm sure the speed shown is skewed by speedboost.
Anyone else experiencing these kinds of slowdowns in Queens?
reply
patt2k @ 3rd Sep 04:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I just called time warner they said they do not offer extreme anymore... So how do you have extreme lol?
reply
nycnetwork @ 3rd Sep 05:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
You call them and tell them that you got the offer from RCN to switch and that you really need a higher upload. They instantly told me they can give me up to 1mbit upload to match RCN, which is not even available in my neighborhood.
They have enough upload for everyone, but they just try not to flip the switch and push that docsis 2/3.
reply
nycnetwork @ 3rd Sep 05:55PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Oh yeah and it's $34.99 for 3 months then $69.95.
reply
patt2k @ 3rd Sep 08:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
So if I am paying 28.95$
With Discounted Bill And Paperless Credit
It should be
Road Runner Standard price + 34.99 ? - 17 $
or how would it work? i will try to call them again adn tell them to transfer me to level 3
or do you know the number for level 3 ?
reply
Bytezboy @ 3rd Sep 08:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
What is the download speed on extreme?
reply
patt2k @ 3rd Sep 08:29PM:
Re: [TWC] NYC - Slow Speeds, Part 2
20/1
reply
herog @ 5th Sep 11:41AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Flushing area with zip code 11355.
I am getting 0.5mb down and 0.4mb up at night time still.
Client Relation said should be fixed by next weekend, not sure if that's true.
reply
patt2k @ 5th Sep 03:41PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Caturday at 3:40 PM
reply
Bytezboy @ 5th Sep 04:05PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :Caturday at 3:40 PM
Most people are outside on a nice day like today. :p
reply
patt2k @ 5th Sep 04:13PM:
Re: [TWC] NYC - Slow Speeds, Part 2
In 11222 at this time I used to get 1.5 Max on a day like this. I get like 27+ 10 Pm on a regular day. Right know they seem to be doing some work every week to improve the node
reply
nycnetwork @ 5th Sep 11:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
They aint doing crap dude. Everyone is outside enjoying a beautiful day, you must be the only guy testing the speed on your node lol.
Just relax. It's Docsis 1.1 cable internet, the node is not dedicated to you and you only.
reply
patt2k @ 6th Sep 12:34AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Negative. I see each week Unicast maintance logs. Which means they did something and on weekends I used to get 4+mb between 11 PM now 20+
So yea they did something. I am happy . I just wish my ping was 5+ :)
reply
nycnetwork @ 6th Sep 02:54AM:
Re: [TWC] NYC - Slow Speeds, Part 2
If you are happy, why are you still posting in a topic like this thats clearly dealing with slow speeds?
You should start a new one that's dealing with the "problems" like yours where ping is too high @ 12ms...
reply
patt2k @ 6th Sep 08:48AM:
Re: [TWC] NYC - Slow Speeds, Part 2
KK
reply
anon @ 9th Sep 08:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hey I tried calling them and throwing swiching to rcn right in there face, they keep telling me they can uptier my plan for an extra 9.95?
Any more tips on getting that 1mbit upload?
thanks
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herog @ 10th Sep 07:45AM:
Re: [TWC] NYC - Slow Speeds, Part 2
What is the Max speed plan you can get from RR these days? up/down speed.
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alohashirt @ 10th Sep 08:10AM:
Re: [TWC] NYC - Slow Speeds, Part 2
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Tony53 @ 10th Sep 03:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
3:00 PM. School started not so long ago eh?
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Tony53 @ 10th Sep 05:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
5:06PM .. After school hours?! haha.
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anon @ 10th Sep 05:16PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Have the same problem in 11106 astoria... Had the supervisor for my area come. His name was Anotoliy or something like that. White guy with a heavy accent. Admitted it was a packed node. Called up the office to check the node traffic. Node ID was WD and i think it may have had some numbers after it. Office confirmed it was the node and then he told me its on the list to be done but there are no ETA's. He said I can try writing letters and calling complaining to get it expedited but its not worth my time. Offered free movie channels until the problem is fixed. Decided to switch to Verizon DSL until FIOS is here.
At the end of the day, there isnt much to it. You have to decide if you want to wait for it to be fixed and if you want to spend your time writing letters and calling up and bitching. Not me. Someone else will get my money.
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herog @ 10th Sep 08:13PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Same here in Queens Flushing 11355.
Called Client Relation again to find out the ETA on node fix status, rep was not able to provide me an ETA at this point.
I see my day time speed went up to 10+mb down during off peak, but once at night time after 6pm, 0.5mb down for the most of time if I am lucky.
I guess TW really pushing people to use DSL or something.
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anon @ 10th Sep 08:57PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I guess it worked. Im signing up for DSL now.... Rather be a couple megs slower and more reliable any day.
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jfiveNYC @ 13th Sep 08:47AM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is why I switched to Verizon DSL. I have a VoIP phone for work, and I needed the reliability of a steady connection.
Who cares about off peak rates when you can barely connect to Google at 9pm.
I'm staying with Verizon until TWC fixes Flushing. BUT I can guarantee that FiOS will be here before TWC has completed the addition of multiple new nodes and upgrades to DOCSIS3.0.
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RolteC @ 19th Sep 07:35PM:
Re: [TWC] NYC - Slow Speeds, Part 2
When FiOS is available, 20% of the users will switch immediately. Causing the network to free up, almost like they fixed it, when in relaity, they will not spend a dime fixing it, and will probably lay workers off. Now they made a bunch of $ either way.
Same nonsense happened in my location in Fresh Meadows. Lots of peak hour ping/speed issues for 3 years. Within a month of FiOS being available, the issues disappeared.
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Tony53 @ 19th Sep 11:00PM:
Re: [TWC] NYC - Slow Speeds, Part 2
same old same old..
saturday night @ 10:50pmish.
can't even stream a 5 minute youtube video without waiting for 5 minutes ):
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patt2k @ 20th Sep 12:05PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Are you still with FIOS or RR?
In Long Island I have a friend who has fios 20/5 they been having it for long time.. and when I looked at their bill it costed like 33 Month
but they also have tv and phone but still it's so cheap for stable 20/5 connection
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RolteC @ 20th Sep 06:35PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I have both FiOS 35/35(actuall speeds, plan says 35/20), and Road Runner 10/512, with downloads having powerboost for the first few seconds)
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jfiveNYC @ 21st Sep 09:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
You said it. I love how they keep sending me offers for triple play. I should call and ask if they are aware of any service issues in Flushing just to hear their response.
edit: Yo terribleTWC, could you PM me if anything changes with your service? Thanks
reply
anon @ 21st Sep 10:17PM:
Middle of NY Time Warner Still sucks
Four months ago I move to 103rd in NY and given the limited ISP choices forced on me by New York's local cable monopoly system, I signed up for Time Warner's cable internet package along with the Turbo service. At the time of the order I asked the operator what realistic speeds I can expect and was assured advertised speeds would be met.
During installation I checked the speed of the service and found it to be an unacceptable 3Mbps down. I alerted the installing tech of the issue immediately only to have him reassure me that the line speed would improve within 24 hours as it was "still being provisioned". I checked line speeds again the following day as per the tech's recommendation, but found that the speed was merely 4Mbps, a 1 Mbps improvement and 11Mbps below my provisioned line.
From that point I have been forced to call Time Warner every other day to attempt to have the issue resolved.
The various techs working on the account have managed to do the following:
One came on site and messed with Time Warner's demarcation point in the building's basement which briefly (24 hours) raised my bandwidth to 10Mbps. But this may simply be a side effect of all the modems connected to the demarc loosing their connection and taking time to re-establish enough open connections to saturate the demarc. After this my line generally functioned at 6Mbps (just over one third of my rated speed).
One came on site to re-run the wire leading from the apartment to the demarc even though the existing cable was a brand new run, installed when the service was ordered. Unsurprisingly this accomplished nothing but wasting a day I could have spent at work.
One tech came on site to replace the cable modem. This dropped the line to 2Mbps. The tech did not bother to test and my roommate was the one who received him so I was not present to test. I found out about this problem after I got home from work and had to spend 45 minutes of my evening on hold with tech support to get this particular issue "resolved". The phone tech was able to remotely update the modem which restored my connection speed back to 6Mbps.
Several other techs were dispatched but my roommate was the one home so I do not have a work log for them but they most certainly did not resolve the issue.
In total, my roommate and I have spent over a week home from work waiting for TWC's techs to arrive.
This problem has been ongoing for 4 months to my knowledge alone, so it's not likely to get resolved any time soon. Time Warner was originally crediting me for the lack of service that they have been providing and assured me that they would continue to do so until the issue was resolved. Now TWC has marked the node for the neighborhood as requiring repair but will not provide a creation date for the ticket or an ETA for completion of service on the node. They refuse to provide further credit until the issue is resolved and refuse to send further techs out to address the problem other than as they see fit for the general ticket for the node. I am at this point unable to make them "expedite" (4 months is not an expedited resolution) their service any further. They also will not cancel the cable service and insist on giving me runarounds and call-backs.
This how Time Warner works! They will oversell their bandwidth and continue to advertise and charge customers like nothing is wrong until someone calls them on it. But even when they've been informed of an issue they prefer dodging complaints rather than rolling out a functional infrastructure.
These business practices are completely disgraceful for a common carrier like TWC and their advertising needs to be brought in line with reality (or preferably, reality with their advertising) or their FCC license should be revoked. It should not take a technician to move into a neighborhood before a cable company honors its advertising. And even then, it's fighting its hardest.
At 8:46PM on 9/21/2009
Last Result:
Download Speed: 1531 kbps (191.4 KB/sec transfer rate)
Upload Speed: 737 kbps (92.1 KB/sec transfer rate)
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RolteC @ 22nd Sep 01:04AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Oh easy, they will either tell you, lets make an appointment. It starts there, because it would Save them money to escalate the issue to those who can actually fix it. It then saves them time too because frustrated customers then just give up trying and leave them alone, but they keep getting paid.
Its all in the way people think. They are a business and anything they can do to provide JUST enough capacity for the backbone for their customers is all they will do. They don't care that your node is overused, leaving would alleviate a % of that problem, and eventually the problem will be gone.
And bottom line, no more calls and no more employees going out to fix stuff they can't fix 80% of the time.
Then they still save money!
See where I am getting at here everyone?
Good luck EVER having Time Warner Cable fix any of these issues unless everyone in a block calls the same day, sometimes multiple times.
And when Docsis 3.0 comes out in 1-100years, lets see their 10/512 speeds become, what, 15/1 ? lololol
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Dareius @ 22nd Sep 08:53AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Heh.
When DOCSIS 3.0 comes out for TWC, all it will mean for them is that they can overload a node 3x as much.
Good luck seeing 15/1. Now maybe -15/-1 is possible though.
:p
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herog @ 22nd Sep 09:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
TW Cable is a joke, and the stupid monopoly system too.
If we have more cable internet choices, it wont be like this.
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Dareius @ 22nd Sep 12:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by herog :
TW Cable is a joke, and the stupid monopoly system too.
If we have more cable internet choices, it wont be like this.
Welcome to NYC! Corruption central.
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anon @ 22nd Sep 01:24PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Does anybody have email addresses for anyone in the TWC corporate structure? They make them impossible to find.
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Dareius @ 22nd Sep 01:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Sl4sher :
Does anybody have email addresses for anyone in the TWC corporate structure? They make them impossible to find.
Try this. Got this from the AVS forum from AndyHDTV.
Not sure if this fully helps you, but this person does hold some weight it seems.
Email Melinda Witmer at TWC Corporate, the SENIOR VICE PRESIDENT & CHIEF PROGRAMMING OFFICER if you want more HD Channels!!!
Melinda.Witmer@twcable.com
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anon @ 22nd Sep 08:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Jfive, I will do.
Here is what I got. One Year battle. I agree with everyone trying on this forum. Ive gotten free channels. Free months of internet bill. 29.99 basic pricing for standard 10Mbps. But No fix. No ETA. Do not expect anything going to be done. However, if no one says anything they get away with it. If enough maybe something will get done.
I have an issue setting up DSL because I dont have a land phone line. Know anything about whether this is required?
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Smith6612 @ 22nd Sep 09:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
You don't need a land line in order to get DSL. You'll be provisioned on a "Dry Loop" when you order the service. You'll just be required to pay with a credit card instead and the price may be a little higher. This is with Verizon at least.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!
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czzzla @ 23rd Sep 01:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Gosh...can u believe that? its actually 1AM right now and my speed still shitty. Had been like dat for almost 2months if i didnt remember it wrong.
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RolteC @ 23rd Sep 07:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by czzzla : Gosh...can u believe that? its actually 1AM right now and my speed still shitty. Had been like dat for almost 2months if i didnt remember it wrong.
1am and you have that speed?
Not possible.
Something else is wrong. No way congestion can do that unless there are maybe 20+ people on your node alone sharing files at full speed.
What are your modem signals?
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anon @ 24th Sep 01:46AM:
Re: [TWC] NYC - Slow Speeds, Part 2
No, its very possible. Not hard to believe, I have gotten .4kbps to .7kbps. at around that time. Only time here in Queens when I see the congestion alleviate is like 3 to 5 am. We truly are a city that never sleeps. There is always a crowd getting up, while another is going to sleep. Lets face it, well, we already have, Time Warner is terrible. I was told that a node split was to occur in August, only now to be pushed to the end of 2009. Or as the customer service rep said, "after the holidays". It is Verizon Fios that will light a fire under Time Warner's tushies. I will switch to FIOS as soon as it available, the damage to the Time Warner reputation has already been done. I look forward to when I can call them up, and say "Goodbye, you're done, I'm switching to FIOS."
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patt2k @ 24th Sep 08:08AM:
Re: [TWC] NYC - Slow Speeds, Part 2
For you I really recommend DSL up to 3mbps. If you can go to 7 mbps go for it.
But I am not sure if you sign up with DSL contract if when fios is avaliable will it be a problem to sign up for fios ;)
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jfiveNYC @ 24th Sep 09:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I didn't have home phone service with Verizon when I signed up for DSL. You do need a phone"jack" in your house.
I spoke with my rep at "client relations" this afternoon. I was inquiring if the node was fixed since TWC-RR rolled out DOCSIS3.0. She said no resolution so far and to try calling back in 2 MONTHS!
What a P.O.S. company.
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anon @ 24th Sep 10:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I blame the government for this stupid monopoly system.
Are you f'in kidding me? It's been like that for a month. F'in Unbelievable.
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herog @ 25th Sep 09:04AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I think I don't have to call my "client relations" rep then. Since I am getting this month's credit back again.
this is really bs...
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herog @ 25th Sep 09:05AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I think I don't have to call my Client Relation Rep then, since I got my this month's credit back already.
this is most bs thing ever..
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anon @ 25th Sep 09:41PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Tearing my hair out... |
anon @ 26th Sep 08:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
WOW! Thats not poor service, thats fraud!! Dial-up with NetZero would be faster!!
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jfiveNYC @ 27th Sep 01:35PM:
Re: [TWC] NYC - Slow Speeds, Part 2
It's not the governments fault. blame the telco lobbyists.
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nyrmetros @ 27th Sep 05:19PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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hbk @ 28th Sep 07:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by nyrmetros : Dude, if you don't have SLOW speed problem, why bother posting here? Are you that blind to read the title of the thread?
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kamuiGT @ 28th Sep 11:05PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Been like this since May or earlier. Brooklyn 11219 zip code.
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anon @ 29th Sep 12:28AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Have just placed an order to switch to Verizon DSL. Below is what I've got since I installed RR in July... zipcode 11373
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nyrmetros @ 30th Sep 12:43AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by hbk :said by nyrmetros : Dude, if you don't have SLOW speed problem, why bother posting here? Are you that blind to read the title of the thread?
That's why
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Tony53 @ 30th Sep 09:12PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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Bytezboy @ 30th Sep 09:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by nyrmetros :said by hbk :said by nyrmetros : Dude, if you don't have SLOW speed problem, why bother posting here? Are you that blind to read the title of the thread?
That's why
You tested it on a west coast server and the second one looked like a fluke!
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patt2k @ 30th Sep 10:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Bytezboy :
You tested it on a west coast server and the second one looked like a fluke!
It's obvious you wont go that fast to San Francisco....
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Tony53 @ 30th Sep 10:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well I just ran a random speedtest and I saw my IP changed.. No difference in any speed change though.
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patt2k @ 30th Sep 11:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Tony53 :Well I just ran a random speedtest and I saw my IP changed.. No difference in any speed change though.
Man I feel your pain. My node just keeps on getting better everyday.. do you see unicast logs in your modem? I have them everyday , and my connection is improving everyday like yesterday at this time i was getting 2-3 megs
now:
even better latency. I hope it works out soon for you
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Tony53 @ 30th Sep 11:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Im not sure about unicast logs. I'm currently using a Motorola SB 5101 surfboard. Tried emailing larry. Gave me 1 response and that was for my address, Tried to email him back several times no response/gave up. Pointless calling TWC. lol. Never seen such poor service from a single company before. just ridiculous. For once I would love to see 5mg download, I would still be satisfied.
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patt2k @ 1st Oct 12:03AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Tony53 :
Im not sure about unicast logs. I'm currently using a Motorola SB 5101 surfboard. Tried emailing larry. Gave me 1 response and that was for my address, Tried to email him back several times no response/gave up. Pointless calling TWC. lol. Never seen such poor service from a single company before. just ridiculous. For once I would love to see 5mg download, I would still be satisfied.
Thu Oct 01 01:05:24 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Keep on getting credit man!! Don't let them get away with this trust me. They lost so much money just on me :P not too many people in my area are smart to call them and ask for credit many of them dont care
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Tony53 @ 1st Oct 12:22AM:
Re: [TWC] NYC - Slow Speeds, Part 2
ohh I see. Yeah I`ll try calling asap :\
And I just got this today which I thought was weird?
1970-01-01 00:00:17 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2009-09-29 11:32:43 6-Notice M571.1 Ethernet link up - ready to pass packets
Note the date is 1970/1/1!! Haha.
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kamm @ 2nd Oct 09:48AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by RolteC :
When FiOS is available, 20% of the users will switch immediately. Causing the network to free up, almost like they fixed it, when in relaity, they will not spend a dime fixing it, and will probably lay workers off. Now they made a bunch of $ either way.
Same nonsense happened in my location in Fresh Meadows. Lots of peak hour ping/speed issues for 3 years. Within a month of FiOS being available, the issues disappeared.
And yet your line, speed, routing and policies all still suck compared to those of with FIOS.
RoadRunner SUCKS. It's a fuckin' piece of sh!t MONOPOLY and this is why most of us stuck with this utter piece of disgusting crooked sh!t company and its service. It's a fact.
This is a rotten, corrupt PoS management & company, down to its core.
Anyhow, after my morning rant I have a question: today morning I've got no net (it's the rebranded NY Connect 10/512) but TV service is fine. Checked my modem (it's the small square-shaped one, probably RCA) and it has two LEDs on - shouldn't be more...? Tried restarting but alas, nothing.
OTOH my Linksys WRT400N properly obtains IP via DHCP though... what is this? Outage?
--
[BQUOTE=[user=bicker]]Waaaa waaaa waaaa. You just want what you want and don't care to factor in what is right or true. Your perspectives are un-American, and deserve far more ridicule than I'm prepared to pile on them.
[/BQUOTE]
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Tony53 @ 2nd Oct 08:15PM:
Re: [TWC] NYC - Slow Speeds, Part 2
8:14 pm. peak hours.
surprised it hit near 6mbps. horrible upload/ping.
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patt2k @ 2nd Oct 11:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I wonder if this speed is because of it being Friday ?
or they really work everyday in my area. Take a look yesterday i was getting much lower results..
It's 11;19 PM
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nycnetwork @ 3rd Oct 05:52AM:
Re: [TWC] NYC - Slow Speeds, Part 2
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mckenna797 @ 3rd Oct 12:03PM:
Re: [TWC] NYC - Slow Speeds, Part 2
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jfiveNYC @ 3rd Oct 08:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
LMAO. You're wasting your time with this nyrmetros loser. I had a back and forth with him already a few pages back.
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Tony53 @ 4th Oct 04:46PM:
Re: [TWC] NYC - Slow Speeds, Part 2
445pm
horrible ping/upload ..
instead of slow speed its high pings/horrible uploads, im not going to complain about the speed.
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okko321 @ 4th Oct 10:12PM:
Re: [TWC] NYC - Slow Speeds, Part 2
hmmm i have 10mbps..i did this test while my bro was on wifi and i happy with this cuz on my time warner i used to get 1.5 mbps durning daytime instead of 10mbps lol..
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okko321 @ 4th Oct 10:15PM:
Re: [TWC] NYC - Slow Speeds, Part 2
lol i taught this is rcn forum so right now i have rcn not time warner but i guess its ok cuz i already told u my time warner horrible speed
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anon @ 5th Oct 10:51AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yes, I notice a major slowdown also.
what's up with .10 upload speed, at this point my 3g network is as fast.
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anon @ 6th Oct 10:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
KA03 Node in 11355. One year and waiting.....
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herog @ 7th Oct 11:19AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by terribleTWC :KA03 Node in 11355. One year and waiting.....
OMG, 1 year?
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patt2k @ 7th Oct 11:25AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by herog :said by terribleTWC :KA03 Node in 11355. One year and waiting.....
OMG, 1 year?
is 11355 somewhere close to elmhurst avenue? I am just wondering
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hbk @ 8th Oct 12:10AM:
Re: [TWC] NYC - Slow Speeds, Part 2
So I moved to a new apartment which is not far away from my old one, which still has the zip code 11373 in elmhurst.
After I moved in, I switched to RCN this time. Finally now I have steady 10mbps downstream and got rid of TWC for good!
For people live in this area, I would suggest you jump to RCN, which right has a promotion for only 29.95/m for 10mbps tier.
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herog @ 8th Oct 10:10AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :said by herog :said by terribleTWC :KA03 Node in 11355. One year and waiting.....
OMG, 1 year?
is 11355 somewhere close to elmhurst avenue? I am just wondering
elmhurst avenue doesn't belong to 11355 i believe.
11355 is mainly for South Flushing area.
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Tony53 @ 8th Oct 01:32PM:
Re: [TWC] NYC - Slow Speeds, Part 2
131pm.. Seems like they did something to my node last night, When I ran a speed test I noticed my IP changed. I`ll test again later, Usually I get atleast 10mbps down, This company is really frustrating..
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jfiveNYC @ 11th Oct 06:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
»www.myzipcodemap.com/zipcode.php···11355#zz
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nycnetwork @ 11th Oct 09:33PM:
Re: [TWC] NYC - Slow Speeds, Part 2
11355 can definitely get wideband 50/5, and those people are not having any issues with slowdowns.
Another thing you could do is buy a docsis 3.0 modem like Motorola SB6120 which uses bonded downstream channels, which would 100% improve your slowdowns and latency issues. Once you get it, call TWCNYC and provision it on their network, you dont have to go with 50/5 plan. YOu can go with the cheapest deal.
The point is you will get the bandwidth split through 4 downstream channels, and it won't share with others only 1 single channel but it will spread on 4 evenly.
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Bytezboy @ 12th Oct 12:27AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Does anyone know how many ways is a node split into?
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nycnetwork @ 12th Oct 01:48AM:
Re: [TWC] NYC - Slow Speeds, Part 2
node to node basis.
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Bytezboy @ 12th Oct 01:51AM:
Re: [TWC] NYC - Slow Speeds, Part 2
What's the typical number?
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nycnetwork @ 12th Oct 03:00AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Docsis 1.1 or 2.0 is usually 2-3 downstream channels per node. 1 channel is also very usual still.
On Docsis 3 neighborhoods its 4 and up for downstream and about the same for the upstream.
Why do you care?
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patt2k @ 12th Oct 11:09AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by nycnetwork :
Docsis 1.1 or 2.0 is usually 2-3 downstream channels per node. 1 channel is also very usual still.
On Docsis 3 neighborhoods its 4 and up for downstream and about the same for the upstream.
Why do you care?
wait so if I have turbo 15/.768
I can buy docsis 3.0 modem if I want ?
just call them to like activate it ? and when I am ready for docsis 3.0 just call to upgradE?
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nycnetwork @ 12th Oct 12:58PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Absolutely. Docsis 3.0 is backwards compatible soyou'll be getting your Turbo spread onto as many channels as your node has. That way it won't saturate only 1 channel but take from all the available channels as needed.
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MacAlert @ 12th Oct 02:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
And this is confirmed? Do I call Tier 3 to have a modem provisioned? What do I do with the TW modem if I decide to go this route?
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nycnetwork @ 12th Oct 02:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
You buy a motorola, call tier 3, tell them that you purchased a docisis 3 modem and that you understand that wideband may not be available, but you want to start using your own modem anyway. they will ask you to look at the modem's back and tell them the MAC address of your modem. It usually takes up to 72hrs for the modem to go live. Once its on, just return twc's modem to one of the TWC locations so they stop billing you for their modem.
Here is the thread: »Re: Road Runnner up to 50 mbps is ready !
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MacAlert @ 12th Oct 03:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Thanks. Just ordered an SB6120 via amazon.com. Will update once I get it up and running.
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herog @ 12th Oct 09:15PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by nycnetwork :You buy a motorola, call tier 3, tell them that you purchased a docisis 3 modem and that you understand that wideband may not be available, but you want to start using your own modem anyway. they will ask you to look at the modem's back and tell them the MAC address of your modem. It usually takes up to 72hrs for the modem to go live. Once its on, just return twc's modem to one of the TWC locations so they stop billing you for their modem.
Here is the thread: »
Re: Road Runnner up to 50 mbps is ready ! What about my area is already Docsis 3.0, and I don't want to have Docsis 3.0 due to $/m, can I still buy a Motorola SB6120 modem and ask Tier3 to provision it for me with my current 15/.768 plan?
The reason I am doing this is my night time speed slow like turtle, or even slower, just hoping with Docsis 3.0 modem will be faster.
Thanks,
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nycnetwork @ 12th Oct 10:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
You're really not reading what I wrote...
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herog @ 12th Oct 10:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
the thing is, how much faster can I really get?
is worth the money to buy a modem? Thanks,
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nycnetwork @ 12th Oct 10:52PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I'm not a psychic... buy it, try it, and if you dont like it, return it.
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patt2k @ 13th Oct 01:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Thanks. Just ordered an SB6120 via amazon.com. Will update once I get it up and running.
I also ordered but via ebay.com with 5$ ebay bucks certificate.
NYCNETWORK do you think if turbo package runs on docsis 3.0 modem it might improve performance a little at least? and then basically if docsis 3.0 is in our area we just call them and say hey upgrade me to 50/5
?
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nycnetwork @ 13th Oct 01:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I'm not sure if you guys are reading my posts at all. I wrote the answers to your questions days ago, and gave you a link to another topic explaining the details.
Just read before you post please.
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MacAlert @ 14th Oct 10:16AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Should be getting my modem today. Getting ready to call TW to provision the modem and remove a frequency lock.
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MacAlert @ 14th Oct 06:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
On the phone with Tier 3. They didn't even hesitate to authorize it. No questions asked at all.
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nycnetwork @ 14th Oct 08:16PM:
Re: [TWC] NYC - Slow Speeds, Part 2
So did you get the channels bonded? Happy with the speed improvement?
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MacAlert @ 14th Oct 08:17PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Don't know yet. Have to wait 1-2 days. I think I might have worded my last post wrong.
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anon @ 14th Oct 08:18PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Mac,
What did you mean by frequency lock? When you called for provisioning, did you need to mention anything about bonded channels and Docsis 3.0?
The modem should have a blue light if its bonded channels. Are you getting that light or green?
Sorry for all the questions but you are pioneering this!
Dealing with this for about a year during peak. I can reach 4-5Mbps during the day. But once i get home:
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MacAlert @ 14th Oct 08:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Here's the deal. I had spoken with the Director of Plant Engineering and at that time I was having no problems on one specific channel (this is using the old RCA modem). Every time my modem picked up a different channel my speeds would drop. So, what the director did was lock me on to one frequency. I will update again once the new modem is provisioned and active.
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nycnetwork @ 14th Oct 09:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
you could actually plug your new modem, and let it sync. You wont be able to browse the net, but you will be able to get into the firmware page »192.168.100.1 and look at the signal tab to see if your modem is locking into all the available channels or not. If your node has more than 1 channel, your new modem should automatically lock on four of them.
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MacAlert @ 14th Oct 09:44PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Here is a screenshot of the signals page.
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nycnetwork @ 14th Oct 09:57PM:
Re: [TWC] NYC - Slow Speeds, Part 2
That's what i'm talking about ;) Looking good my friend :)
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MacAlert @ 14th Oct 09:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Let's just hope it works as advertised!
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patt2k @ 14th Oct 10:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Let's just hope it works as advertised!
mac is the performance better? with docsis 3.0 modem?
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MacAlert @ 14th Oct 10:03PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Don't know yet. Have to wait till modem is activated by TW.
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nycnetwork @ 14th Oct 10:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
nothing is advertised. This is what we found ourselves. They don't want you to know this unless you paid for wideband.
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MacAlert @ 14th Oct 10:12PM:
Re: [TWC] NYC - Slow Speeds, Part 2
That I understand. I'm just hoping it solves the nightly slowdowns.
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Bytezboy @ 14th Oct 11:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I hope they bond the upload channels later.
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nycnetwork @ 14th Oct 11:58PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Upload channel bonding is definitely not included in the 50/5 package. I doubt they will ever offer more than 10mbit and for that they dont have to bond channels on the upstream side. OOL and Comcrap isnt doing it either.
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Bytezboy @ 15th Oct 01:16AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Or change the QAM.
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patt2k @ 15th Oct 12:05PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by nycnetwork :
Upload channel bonding is definitely not included in the 50/5 package. I doubt they will ever offer more than 10mbit and for that they dont have to bond channels on the upstream side. OOL and Comcrap isnt doing it either.
so basically fios wins anyway? 35mb uploads symetrical with download
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nycnetwork @ 15th Oct 12:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Oh they're not changing QAM. Sadly. They are trying to go the cheapest possible way.
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MacAlert @ 15th Oct 06:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well, modem was provisioned in less then one day. Seems to be working well so far. Will update a little later today.
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nycnetwork @ 15th Oct 06:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Glad to hear it all worked out well.
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MacAlert @ 15th Oct 10:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Still going strong.
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nycnetwork @ 15th Oct 10:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
What did I tell ya?! ;)
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patt2k @ 15th Oct 11:33PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :Still going strong.
Mac i see your ping is lower anyways how are the nights ? :D
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MacAlert @ 15th Oct 11:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
That was at 10:07. It's still right around there.
Test at 11:49pm.
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Bytezboy @ 16th Oct 12:00AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Nice! What was your speed with docsis 1.x ?
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MacAlert @ 16th Oct 12:19AM:
Re: [TWC] NYC - Slow Speeds, Part 2
During peak hours it would vary between 1-5 Mb/s. Recently my ping was as high as 45 during peak hours. The only time I got the these results were early morning using the old RCA modem.
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Bytezboy @ 16th Oct 01:26AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I wonder if the overloaded nodes are no longer the case once they were upgraded to docsis 3.0. I assume they would split the node during that process.
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nycnetwork @ 16th Oct 05:22AM:
Re: [TWC] NYC - Slow Speeds, Part 2
NO need to split anything if you are adding tons of downstream channels to the node. Much cheaper, and then its all up to the software at the CTMS to finish the conversion to D3.
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herog @ 16th Oct 10:02AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Looks good to me.
Will order one of this and give a try for sure.
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MacAlert @ 16th Oct 10:03AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I highly recommend it. Thanks nycnetwork!!!
Didn't have a single slow down all night. Speeds were consistent at 20+.
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herog @ 16th Oct 12:00PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just got Motorola SB6120 modem from J&R.
called TWC to provision my new D3 modem, but TWC system is having issue, I need to call be in 30mins or so to get this done.
Question, once I get new MAC provisioned, I can plugin my new D3 modem right away and start using it?
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bats @ 16th Oct 12:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by nycnetwork :
NO need to split anything if you are adding tons of downstream channels to the node. Much cheaper, and then its all up to the software at the CTMS to finish the conversion to D3.
but if they've added many more downstream channels, shouldn't even those of us without wideband see speed improvements since the subscribers are being distributed across those additional channels? unless that is not what is happening...
i saw a brief improvement in primetime speeds after they added the additional channels, but now speeds are back to being just as bad as before.
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patt2k @ 16th Oct 12:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
I highly recommend it. Thanks nycnetwork!!!
Didn't have a single slow down all night. Speeds were consistent at 20+.
Seems like time warner might become good with docsis 3.0. I bought mine on ebay for 96$ how much did you pay? but my shipping is 10 day shipping what a douche is sending it out =D
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MacAlert @ 16th Oct 12:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Total was 93.12 and free 2 day shipping via Amazon Prime.
herog: You have to wait until the old modem is turned off. You will see a couple of the lights turn off on the modem. This is an indication that your new modem is ready.
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patt2k @ 16th Oct 12:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Total was 93.12 and free 2 day shipping via Amazon Prime.
herog: You have to wait until the old modem is turned off. You will see a couple of the lights turn off on the modem. This is an indication that your new modem is ready.
o you got a nice deal amazon dont like me =D so they wont ship anything to me lol :P
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herog @ 16th Oct 12:43PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Total was 93.12 and free 2 day shipping via Amazon Prime.
herog: You have to wait until the old modem is turned off. You will see a couple of the lights turn off on the modem. This is an indication that your new modem is ready.
Thanks! Just called Tier3 and got paperwork submitted to provision new MAC, Tier3 said should be 2-3 days and got confirmation #.
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patt2k @ 16th Oct 01:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by herog :said by MacAlert :
Total was 93.12 and free 2 day shipping via Amazon Prime.
herog: You have to wait until the old modem is turned off. You will see a couple of the lights turn off on the modem. This is an indication that your new modem is ready.
Thanks! Just called Tier3 and got paperwork submitted to provision new MAC, Tier3 said should be 2-3 days and got confirmation #.
did they say you have to return their modem? they did probobaly?
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MacAlert @ 16th Oct 02:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yea, you have to return their modem.
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herog @ 16th Oct 03:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
forgot to ask about if I return their RCA Modem will lower the monthly fee. haha.
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nycnetwork @ 16th Oct 07:16PM:
Re: [TWC] NYC - Slow Speeds, Part 2
glad its working great for you guys. basically the chances are that your slowdowns are gonna be lower if youre using all 4 dowmstream channels bonded instead of one.
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anon @ 16th Oct 10:18PM:
Re: [TWC] NYC - Slow Speeds, Part 2
First and foremost I want to thank nycnetwork for bringing this to attention. ALso want to that MacAlert for pioneering this. You guys are truly generous for sharing your information and knowledge. For too long TWC has been mis advertising and overcharging people who just dont know what they are paying for. At least they are getting their act together with this DOCSIS 3 rollout. I have my Docsis 3.0 modem up and running after talking to my rep he put it through in less than 12 hours. Notice receive is bonding 4 channels. Also my PC link light is blue with my new gigabit router!
For one entire year ive been dealing with under 1Mbps connection during peak. Now look:
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patt2k @ 16th Oct 10:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by terribleTWC :First and foremost I want to thank nycnetwork for bringing this to attention. ALso want to that MacAlert for pioneering this. You guys are truly generous for sharing your information and knowledge. For too long TWC has been mis advertising and overcharging people who just dont know what they are paying for. At least they are getting their act together with this DOCSIS 3 rollout. I have my Docsis 3.0 modem up and running after talking to my rep he put it through in less than 12 hours. Notice receive is bonding 4 channels. Also my PC link light is blue with my new gigabit router!
For one entire year ive been dealing with under 1Mbps connection during peak. Now look:
What's up with the upload?
Does your upload always get like this . I mean download speed difference by 23 megs is sweet!
Ping should not be this high but this is what I was getting when my connection was always slow too.
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anon @ 16th Oct 10:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
my problem on the upload channel remains. I notice on modem settings this is one channel/frequency un-bonded. So my download is now on 4 separate channels but my upload remains on same problematic shared channel? nycnetwork any insight here?
Im guessing that is causing my ping problems as well?
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Bytezboy @ 16th Oct 10:57PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by terribleTWC :First and foremost I want to thank nycnetwork for bringing this to attention. ALso want to that MacAlert for pioneering this. You guys are truly generous for sharing your information and knowledge. For too long TWC has been mis advertising and overcharging people who just dont know what they are paying for. At least they are getting their act together with this DOCSIS 3 rollout. I have my Docsis 3.0 modem up and running after talking to my rep he put it through in less than 12 hours. Notice receive is bonding 4 channels. Also my PC link light is blue with my new gigabit router!
For one entire year ive been dealing with under 1Mbps connection during peak. Now look:
Wow, that's a huge difference. You should consider registering an account here. ;)
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MacAlert @ 16th Oct 11:57PM:
Re: [TWC] NYC - Slow Speeds, Part 2
What OS are you running. How are you connected to your modem?
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bats @ 17th Oct 09:58AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by terribleTWC :
For too long TWC has been mis advertising and overcharging people who just dont know what they are paying for. At least they are getting their act together with this DOCSIS 3 rollout. I have my Docsis 3.0 modem up and running after talking to my rep he put it through in less than 12 hours. Notice receive is bonding 4 channels. Also my PC link light is blue with my new gigabit router!
nice speeds, but the question is, how long will they last once more and more people sign up for wideband?
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patt2k @ 17th Oct 12:03PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Good question bats. Let's hope time warner finally "will be reliable" but I think if they removed turbo boost and give people exactly the speeds it could improve at least a little bit
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anon @ 17th Oct 04:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hello Mac,
Running Vista 64bit - Internet Explorer.
Modem -> Gigabit Router -> Wirless to PC.
Tried direct to modem which helped on d/l but upload and ping was similar to test above. Dont believe its the router.
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patt2k @ 17th Oct 05:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by terribleTWC :Hello Mac,
Running Vista 64bit - Internet Explorer.
Modem -> Gigabit Router -> Wirless to PC.
Tried direct to modem which helped on d/l but upload and ping was similar to test above. Dont believe its the router.
Try with firefox or try doing actual upload to site like
rapidshare.com or megaupload.com
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anon @ 17th Oct 08:34PM:
Re: [TWC] NYC - Slow Speeds, Part 2
After reading all these posts...now I think I understand what's going on, re:this so called, "Powerboost".
I use JDownloader for all my downloads. Anyway, within the first 20 seconds of the download, regardless of my D/L speed at the (from as low as 6.00-33 megabits/S (my average is about 20/megabits/S).
I start the dowload...and the indicator on JDownloader shows that it shoots up to as high as 3.5 megabytes (not bits), and it last for only 10 seconds...and in that 10 seconds, I'll download 35 megabytes. Then suddenly it takes a major dip and levels off at almost exactly 1.25 megs/S on the nose and stays there throughout the rest of the download.
JDownloader.org is a german based freeware download and they don't have a clue of what I'm talking about and saying my speedtest.net is off...then I send them screen shots of other speed tests...because they say, when my speed says 30 megabits/S, it's not real and my true speed is really 12.5 megs/s.
Maybe they're right...but both the Cust. Service, other users (from germany, japan and different US states), don't know what the hell I'm talking about regarding the steep drop in speed.
My conclusion now is "Powerboost"!!!
And the funny thing is that the highest I saw on everybody's posts regarding UPLOADING was .49/S megabits/S, which is also my max, for basic cable. Actually we're supposed to get 10 mbs but they divide that up by SO MANY CUSTOMERS...that we're lucky we get anything!
Now they raised the price to $42.99 monthly without even a warning...
Anybody ever switch over to alternataives...Verizons DSL, and there's one more in Queens, can't remember the name.
take care, JCatGuy
href="http://s689.photobucket.com/albums/vv259/JCatGuy/?action=view¤t=5786602991.png" target="_blank">
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JCatGuy @ 17th Oct 08:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
After reading all these posts...now I think I understand what's going on, re:this so called, "Powerboost".
I use JDownloader for all my downloads. Anyway, within the first 20 seconds of the download, regardless of my D/L speed at the (from as low as 6.00-33 megabits/S (my average is about 20/megabits/S).
I start the dowload...and the indicator on JDownloader shows that it shoots up to as high as 3.5 megabytes (not bits), and it last for only 10 seconds...and in that 10 seconds, I'll download 35 megabytes. Then suddenly it takes a major dip and levels off at almost exactly 1.25 megs/S on the nose and stays there throughout the rest of the download.
JDownloader.org is a german based freeware download and they don't have a clue of what I'm talking about and saying my speedtest.net is off...then I send them screen shots of other speed tests...because they say, when my speed says 30 megabits/S, it's not real and my true speed is really 12.5 megs/s.
Maybe they're right...but both the Cust. Service, other users (from germany, japan and different US states), don't know what the hell I'm talking about regarding the steep drop in speed.
My conclusion now is "Powerboost"!!!
And the funny thing is that the highest I saw on everybody's posts regarding UPLOADING was .49/S megabits/S, which is also my max, for basic cable. Actually we're supposed to get 10 mbs on the download, but they divide that up by SO MANY CUSTOMERS...that we're lucky we get anything! And to raise the upload, you have to pay like another $10 or $20 for just a small jump to .73 megaBits/S, which is insanely slow. On Speednet, check out other cities and counties...they have upload speeds as high as 2-10 megabytes. That would blow my mind. Especially, in Kuwait or some pacific countires...man they can upload the world. :)
Take care, JCatGuy
Now they raised the price to $42.99 monthly without even a warning...
Anybody ever switch over to alternataives...Verizons DSL, and there's one more in Queens, can't remember the name.
take care, JCatGuy
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jh2010 @ 17th Oct 08:42PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I called today and they said it would take 2-3 Business days. I ordered a SB6120 from Amazon and it took 10 days to arrived. I wish I just bought it from J and R for the same price(and I goes past J and R on my way to work) 10 days ago. I would have been up and running DOCSIS 3.0 by now.
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Bytezboy @ 17th Oct 09:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
$10 extra also raises the download speed.
How are you guys getting 30Mbit/s with powerboost. The most I've ever seen was like 23Mbit/s and the node was split not too long ago.
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patt2k @ 17th Oct 10:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Jcat. The fastests you can go IN NYC IS
5 MBPS with wideband
1 MBPS with Extreme
768 KBPS with Turbo
512 KBPS with Standard
shit upload
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jfiveNYC @ 18th Oct 03:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
terribleTWC:
-What modem did you buy?
-What's your intersection?
-Are your speeds constant, up & down?
I'm near 41st and CP. I just want to be 110% sure before I go BACK to TWC.
I am glad to hear that your problem has been solved. Rep to MacAlert and nycnetwork.
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nycnetwork @ 18th Oct 09:29PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Glad to help. ;)
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patt2k @ 18th Oct 10:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jfiveNYC :
terribleTWC:
-What modem did you buy?
-What's your intersection?
-Are your speeds constant, up & down?
I'm near 41st and CP. I just want to be 110% sure before I go BACK to TWC.
I am glad to hear that your problem has been solved. Rep to MacAlert and nycnetwork.
- Motorola SB6120 SURFboard Cable Modem
YOu cant be sure you , if you have someone who lives like next to you or something see their diagnostics page if you get something like 297 or 303 mhz as channel that means your node probobaly can support 4 channels then you probobaly should not be having sooo slow connection
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bats @ 18th Oct 10:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :
YOu cant be sure you , if you have someone who lives like next to you or something see their diagnostics page if you get something like 297 or 303 mhz as channel that means your node probobaly can support 4 channels then you probobaly should not be having sooo slow connection
i'm on 303 right now:
how does twc 'ration out' these frequencies? are there frequencies that are reserved for wideband customers? and, if simply increasing the number of frequencies can help alleviate the slow download speeds without the expense of a node split, why not simply increase the number of frequencies and spread out the non-wideband subscribers among them?
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nycnetwork @ 18th Oct 11:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
297,303,309,315,321, are the usual wideband freqs. You are on one of them right now. If you had a docsis 3 modem, youd be on 4 of them.
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Tony53 @ 18th Oct 11:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
@nycnetwork
I'm on 309. Do you think my speeds would improve if I upgraded to a SB6120 modem? Thanks.
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nycnetwork @ 18th Oct 11:46PM:
Re: [TWC] NYC - Slow Speeds, Part 2
yes. Where in Brooklyn?
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Tony53 @ 19th Oct 12:17AM:
Re: [TWC] NYC - Slow Speeds, Part 2
53rd; btwn 5th and 4th, I saw someones post before saying it's available in 11220, I never hesitated to call and order it because I wanted to see more reviews, I dont need 50mbps imo. If I can get a steady 16-25mbps during peak hours with okay pings then i`ll be happy >_>
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patt2k @ 19th Oct 08:57AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by bats :said by patt2k :
YOu cant be sure you , if you have someone who lives like next to you or something see their diagnostics page if you get something like 297 or 303 mhz as channel that means your node probobaly can support 4 channels then you probobaly should not be having sooo slow connection
i'm on 303 right now:
how does twc 'ration out' these frequencies? are there frequencies that are reserved for wideband customers? and, if simply increasing the number of frequencies can help alleviate the slow download speeds without the expense of a node split, why not simply increase the number of frequencies and spread out the non-wideband subscribers among them?
Buy the modem. Let us know if it's then better!
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jh2010 @ 19th Oct 01:33PM:
Re: [TWC] NYC - Slow Speeds, Part 2
2 days later(less than 3 Business hours), TWC NYC called back. SB6120 took about 20 minutes to provision on the Turbo plan (15/768). Receive light is Blue(Bonded). Send light is Green(Single Channel).
I will try a performance test when I get home tonight. I'll also post the channel information.
TWC NYC Customer, Brooklyn 11209.
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bats @ 19th Oct 01:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
channel bonding occurs even without signing up for wideband service?
edit note: never mind, saw nycnetwork's post about how the sb6120 will bond channels even on a non-wideband plan. i guess i'll pick one up and give it a whirl.
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anon @ 19th Oct 04:28PM:
Re: [TWC] NYC - Slow Speeds, Part 2
wow.. time warner is so shitty.. sorry for my language, but thats just how i feel.. ive had about 3 techs come out to my house in the past month and a half, and try to see whats going on with it. Apparently there's nothing wrong on my side, but the last tech did come up front and told me their node was overloaded.. i cant wait till fios hit my area.. Im in Flushing, Ny by main street... Anyways, here is my speedtest results.
Its usually like that or WORST.. My speeds usually start messing up around, i say maybe about 3pm till 3am.. like cmon, RR IS SHITTTTTTTTTTTTTTTTTTTY.. Anyone have any suggestions besides the Docsis 3.0 or wait for fios to come?
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anon @ 19th Oct 04:42PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Well, at least the tech TOLD you that the node is overloaded...
of the 4 or 5 techs that i've called over (yes i've had the patience to do this) none of them would admit that the node is overloaded.
BTW im in 11354, not too far from Main street, getting the same speeds as yours.
The best you can do, I think, is to keep bothering them for at least a discount. I doubt they'll even give you that, though.
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patt2k @ 19th Oct 04:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Tempie :wow.. time warner is so shitty.. sorry for my language, but thats just how i feel.. ive had about 3 techs come out to my house in the past month and a half, and try to see whats going on with it. Apparently there's nothing wrong on my side, but the last tech did come up front and told me their node was overloaded.. i cant wait till fios hit my area.. Im in Flushing, Ny by main street... Anyways, here is my speedtest results.
Its usually like that or WORST.. My speeds usually start messing up around, i say maybe about 3pm till 3am.. like cmon, RR IS SHITTTTTTTTTTTTTTTTTTTY.. Anyone have any suggestions besides the Docsis 3.0 or wait for fios to come?
As nycnetwork said guys get DOCSIS 3.0 modem
look at user : terribletwc just go about 10 pages back see his speedtests and see his speed test now
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nycnetwork @ 19th Oct 05:18PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just read previous solutions in this topic.
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anon @ 19th Oct 09:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yah. Look what i had previously. So peak now 9PM:
JFive im same area as you. SB6120 was what NYCnetwork and MacAlert suggested.
My only fear is how long this will last after spending so much on equipment. DIR-655 router too!
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MacAlert @ 19th Oct 09:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Your ping times are way to high. Have you had your signal levels checked recently?
This is what I am getting:
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zephyr0223 @ 19th Oct 09:41PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I'm on a 297Mhz channel, and am about to try out a SB6120...
Will report back after it arrives & is installed, which will probably be in a week.
IDK where some other posters are from, but i'll probably be a lab rat tester for zip 11354 :p
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acuariano @ 20th Oct 05:38AM:
Re: [TWC] NYC - Slow Speeds, Part 2
uumm your speeds are going down again..
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herog @ 20th Oct 02:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Called TWC to provision my new MAC last Friday, and still haven't done as of now.
it is really 3 business days for a MAC change. Hopefully done by EOD.
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patt2k @ 20th Oct 05:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
just got my modem for those who want to see pictures of it and what you should expect here it goes
if you dont feel like seeing it in 1600x1000 (maximum resolution) download from my link below.
for higher resolution of 12.1 mp
Channel bonding
Download All At Once in 4000x3000 Resolution
I hope this helps some people!
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herog @ 20th Oct 09:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just checked my modem bonding.
4 Channels bonded to downstream
and 3 channels boned to upstream. Docsis3.0? :o
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patt2k @ 20th Oct 09:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by herog :
Just checked my modem bonding.
4 Channels bonded to downstream
and 3 channels boned to upstream. Docsis3.0? :o
No way!? Screenshot plz!
also herog did whoever you spoke with tell you that someone from time warner will call you?
and also basically when mac is updated our RCA modems should stop working right?
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herog @ 20th Oct 09:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :said by herog :
Just checked my modem bonding.
4 Channels bonded to downstream
and 3 channels boned to upstream. Docsis3.0? :o
No way!? Screenshot plz!
also herog did whoever you spoke with tell you that someone from time warner will call you?
and also basically when mac is updated our RCA modems should stop working right?
I haven't get any call from TWC yet.
In fact, I called them twice already, still using old RCA modem.
Once RCA few light out, we should be switching to Motorola SB6120.
this is the link to screnshot, i don't know how to post screenshot here.
Not exactly sure if Channel 3 is node #3 or 3channels.
»www.4shared.com/dir/22054620/24f···red.html
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nycnetwork @ 20th Oct 09:53PM:
Re: [TWC] NYC - Slow Speeds, Part 2
You have only 1 upstream channel active. TWC doesnt bond upstream channels, unfortunately.
Signal stats is something else.
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Bytezboy @ 20th Oct 10:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Does cablevision or comcast use upstream channel bonding?
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nycnetwork @ 20th Oct 11:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
nope. 10mbps up is achievable on 1 channel
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Bytezboy @ 21st Oct 12:16AM:
Re: [TWC] NYC - Slow Speeds, Part 2
What about download with 1 channel?
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nycnetwork @ 21st Oct 12:30AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Not sure what your question is...
Docsis 3.0 uses channel bonding in order to achieve higher speeds. SB6120 is capable to bond 4 down/up channels. However, none of the US ISPs bond the upstream channels. That being said, TWC offers by far the lowest upload speeds.
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Bytezboy @ 21st Oct 01:21AM:
Re: [TWC] NYC - Slow Speeds, Part 2
What's the fastest speed with 1 downstream channel?
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nycnetwork @ 21st Oct 01:44AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Do a research on your own. Not sure where are you going with this...
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Pizz @ 21st Oct 11:02AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Bytezboy :
What's the fastest speed with 1 downstream channel?
Powerboost can go from 15mbps-30mbps give or take a couple of MBs +/-
But i think each downstream port is 38mbps? someone here can better tell you.
--
The more you talk, the less you listen.
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herog @ 21st Oct 11:11AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :said by herog :
Just checked my modem bonding.
4 Channels bonded to downstream
and 3 channels boned to upstream. Docsis3.0? :o
No way!? Screenshot plz!
also herog did whoever you spoke with tell you that someone from time warner will call you?
and also basically when mac is updated our RCA modems should stop working right?
Called TWC again and Tier2 (national helpdesk, new!) said my MAC is already showed up on my account since last night.
But, RCA modem still working, he said I need to plugin Motorola Modem to bring it online and RCA one will longer work.
Not sure if this is true, but I am in office, can't test out right now.
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patt2k @ 21st Oct 03:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by herog :said by patt2k :said by herog :
Just checked my modem bonding.
4 Channels bonded to downstream
and 3 channels boned to upstream. Docsis3.0? :o
No way!? Screenshot plz!
also herog did whoever you spoke with tell you that someone from time warner will call you?
and also basically when mac is updated our RCA modems should stop working right?
Called TWC again and Tier2 (national helpdesk, new!) said my MAC is already showed up on my account since last night.
But, RCA modem still working, he said I need to plugin Motorola Modem to bring it online and RCA one will longer work.
Not sure if this is true, but I am in office, can't test out right now.
Herog I confirmed it!! my motorola modem is ONLINE!!!
Also the download speed for couple sec went up to 50 mbps! nice!
yea? turbo boost? :D :D amazing@!
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herog @ 21st Oct 03:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Patt2k:
did TWC call you or you just plugin Motorola Modem and found out it is good to go please?
I still have to wait until I get home to find out if Motorola Modem is good to go.
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patt2k @ 21st Oct 03:41PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I just plugged it in waited around 4-5 min and it was working , did a speedtest sometimes even goes as high as 60 megs! ping is always 7 or 8! Lovin it! WIll report at night around 10pm when it drops to 3-5 megs for around 30 minutes on RCA modem
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herog @ 21st Oct 03:47PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :
I just plugged it in waited around 4-5 min and it was working , did a speedtest sometimes even goes as high as 60 megs! ping is always 7 or 8! Lovin it! WIll report at night around 10pm when it drops to 3-5 megs for around 30 minutes on RCA modem
Cool!! Thanks.
RCA modem still worked before you plugin Motorola Modem? That's what tech told me, RCA modem will not work after Motorola Modem is online.
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nycnetwork @ 21st Oct 04:40PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Good to finally see you satisfied!
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Tony53 @ 21st Oct 05:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Very nice there patt (:
Speeds for the afternoon;
My ping never drops any more than 10ms. Even at 5-6 in the morning when no ones online.
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nycnetwork @ 21st Oct 05:42PM:
Re: [TWC] NYC - Slow Speeds, Part 2
depending what kind of modem you have. Also if you go through the extra router, expect your ping to raise a few ms.
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herog @ 21st Oct 09:58PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Very nice!
Just got mine setup and this is the speed as of 10pm EST.
Thanks Nycnetwork!
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nycnetwork @ 21st Oct 10:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
no problem.
If you arent happy with your speeds at prime time, check the bonding page, make sure all 4 channels are bonded. If not restart the modem.
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patt2k @ 21st Oct 10:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Brooklyn,NY,11222 After Motorola Modem
Time 10:58 PM (Turbo boost goes 50 MB ++)
but drops down
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nyrmetros @ 22nd Oct 01:55AM:
Re: [TWC] NYC - Slow Speeds, Part 2
So with just regular road runner service you can buy your own docsys 3 modem and get faster speeds?
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nycnetwork @ 22nd Oct 02:09AM:
Re: [TWC] NYC - Slow Speeds, Part 2
No offense but if you haven't already figured the whole thing out you're either dumb or don't read.
Again, no offense.
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MacAlert @ 22nd Oct 07:10AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Don't ya love it! Now if only we have uploads to match!
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jaybittle @ 22nd Oct 10:24AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I have one question (and not directly about DOCSIS 3 or the Motorola SB6120)..
When you call Time Warner support to get the new cable modem's MAC provisioned to my account, how do you go about asking for tier3 tech support?
Do you just ask for it, or do you explain that you just bought a new cable modem and want to provision it, and they transfer you ?
The download speeds look great - where I'm living in Clinton Hill (11238) I regularly see my bandwidth disappear at about 8 to 9pm at night, and not come back until 4 or 5am. I go from about 10M/768k to about 1M/400k regularly..
I'm hoping that buying the new modem and 3.0 support will help that.
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patt2k @ 22nd Oct 11:16AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jaybittle :
I have one question (and not directly about DOCSIS 3 or the Motorola SB6120)..
When you call Time Warner support to get the new cable modem's MAC provisioned to my account, how do you go about asking for tier3 tech support?
Do you just ask for it, or do you explain that you just bought a new cable modem and want to provision it, and they transfer you ?
The download speeds look great - where I'm living in Clinton Hill (11238) I regularly see my bandwidth disappear at about 8 to 9pm at night, and not come back until 4 or 5am. I go from about 10M/768k to about 1M/400k regularly..
I'm hoping that buying the new modem and 3.0 support will help that.
Level1 Lady Did this for me. Jaybittle. It donthave to be level3
Also my channels aren't bonding anymore haha.. I wonder why? nycnetwork anyideas?
is it node maintance or what? lol.
I think my power boost was going too high and they disabled channel bonding lol. Anyway if they disabled it for now by 15th all nodes in 11222 will be docsis 3.0 if that's the case I dont mind waiting :P
macalert or any other are your channels still bonding ? because on your speed tests I havent seen it go so high.. it might be the reason they might have temporarily disabled channel bondng :D dicks! :D
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MacAlert @ 22nd Oct 12:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I believe it was this morning. Will have to check tonight.
BTW, I thought you didn't have your modem provisioned yesterday?
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patt2k @ 22nd Oct 12:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I just plugged it in.. the next day and it was working ;-) but now today I dont see blue receive light. I hope the channel bonding will be back later.
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herog @ 22nd Oct 12:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I checked this morning before I left home, lights were on.
but last night, took me a while to get it sync-ed and up running.
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MacAlert @ 22nd Oct 01:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
It's probably gone because your modem is not provisioned.
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patt2k @ 22nd Oct 01:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
What do you mean... Thad dont make sense i just unplugged RCA modem then MOTOROLA modem started to work which means they did something .. if it was in their system why would they take it off
Mac what your saying is
RR system kn ows the mac number but it is not provisioned by the "RR people" and that is reason why channel bonding might be gone?
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MacAlert @ 22nd Oct 01:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Possibly....I have no idea how it works though.
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jaybittle @ 22nd Oct 01:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
If I remember correctly, unknown MAC addresses will work for 3 days on the Time Warner system, then will start failing authorisation.
I believe one of the reasons is so new installs will work the day the tech installs the modem (or you self install), and by the time provisioning takes place, the customer sees no difference.
Otherwise, people that don't pay for Time Warner service could just buy a modem and start getting free internet.
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patt2k @ 22nd Oct 01:43PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I wanted to take care of the RCA modem and return it today, I just checked RCA modem won't work anymore. Should I wait or just return it since it's not working anymore
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herog @ 22nd Oct 03:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :
I wanted to take care of the RCA modem and return it today, I just checked RCA modem won't work anymore. Should I wait or just return it since it's not working anymore
Call them up, ur RCA modem not working anymore nor the new Motorola modem.
Took them Full 3.5 business days to get MAC on to my acct.
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patt2k @ 22nd Oct 03:10PM:
Re: [TWC] NYC - Slow Speeds, Part 2
so what I dont get is how come i can use the net on motorola modem.. it's just not channel bonding and giving me really weaird speeds
EDIT: my modem is provisioned... This is really strange... my speeds now wont go faster then 6 mbps
EDIT 2 : Spoke with level3 tech on line he said
that the modem is trying to go
65 power adjusts (like its having problems connecting or something like that)
i didnt really get that? everything was ok yesterday now today it's not , i told him that i only see 1 downtsream channel and it was 4 yesterday he did not say anything about that
Also Strange Modem Log :
6-Notice D106.0
Oct 21 2009 19:46:14 6-Notice D106.0 DHCP Renew - lease parameters time server-24.29.158.50;tftp file-isrrIP1BW31_3.bin@Ckll3utaW+D_9Wv6l7K_Yz55W+Yq9QZF modifie;CM-MAC=00:22:10:2c:1c:92;CMTS-MAC=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX ;CM-QOS=1.1;CM-VER=3.0;
a person in comcast forums
had similar error code
6-Notice D106.0 if you look at this
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nycnetwork @ 22nd Oct 05:03PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Not sure whats so strange in that log file. Everything looks fine to me.
EDIT2... modem is trying to go? where...
65 power adjusts, not sure what do you mean.
If your modem isnt bonding anymore level 3 tech should be able to read it, and fix it. If your node has more than one channle, as it clearly does, you should be able to bond to four of them with your modem.
Which channel are you bonded to? 687 ?
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patt2k @ 22nd Oct 05:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Channel ID 1
Frequency 297000000 Hz
Signal to Noise Ratio 38 dB
Downstream Modulation QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
3 dBmV
So Im guessing the level3 guy did not know much about docsis 3.0 thats what he told me about those power thing..
nycnetwork do you have straight number to level3 so I dont have to go thru slow browsing talk-talk with RR
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nycnetwork @ 22nd Oct 05:18PM:
Re: [TWC] NYC - Slow Speeds, Part 2
TWCNYC Level 3 = (845) 692-9111 .
Keep calling until someone competent answers.
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patt2k @ 22nd Oct 05:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
ok a smart level3 said that turbo does not need channel bonding and that when the modem has been configured by itself by rr it won't be needing 4 channels. Does that make sense nycnetwork?
what I am thinking all of you who have slow issues in flushing etc.. be happy your turbo boost does not go as fast as 50 mb or even 60 mb for couple seconds that might be the reason they might have disabled the channel bonding for me until docsis 3.0 is ready in my area. So if guys in flushing on rca modem used to get 1mbps at nights now you get 15 mbps they wont do nothing about channel bonding. That's what I think. I will just wait till November,15 and see what happens.
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nycnetwork @ 22nd Oct 05:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
absolutely not. it configured itself like it should with 4 channels bonded. Unless they've manually reconfigured it differently, the modem does NOT have a feature to just reconfigure itself. In your logs you've been served with the docsis 3 config file ends with _3.bin. which clearly serves only the modems that are docsis 3.0 factory enabled.
The bonding is happening automatically, unless all but 1 channels have misteriously disappeared.
I would call again.
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patt2k @ 22nd Oct 05:33PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by nycnetwork :
absolutely not. it configured itself like it should with 4 channels bonded. Unless they've manually reconfigured it differently, the modem does NOT have a feature to just reconfigure itself. In your logs you've been served with the docsis 3 config file ends with _3.bin. which clearly serves only the modems that are docsis 3.0 factory enabled.
The bonding is happening automatically, unless all but 1 channels have misteriously disappeared.
I would call again.
Thanks agian for your reply. This is getting annoying lolz :-p
I ran out of ideas what to ask them.. I told the last guy that my channels aren't bonding anymore and this is what he said. What would you ask them in my situation?
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nycnetwork @ 22nd Oct 05:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
i would go into the modems firmware page »192.168.100.1 and do restore to factory defaults. it should be somewhere in there, maybe help page. That will put your modem in the factory default mode, then see if it bonds. if it doesnt, call them again and bitch about your modem not bonding, having severe issues with speeds etc..
Not sure what else, man.
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Bytezboy @ 22nd Oct 07:33PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :
be happy your turbo boost does not go as fast as 50 mb or even 60 mb for couple seconds that might be the reason they might have disabled the channel bonding for me until docsis 3.0 is ready in my area.
I thought docsis 3.0 is ready in your area since it's on 297Mhz downstream frequency.
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anon @ 22nd Oct 11:31PM:
Re: [TWC] NYC - Slow Speeds, Part 2
fack. could they be figuring things out?
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Dareius @ 22nd Oct 11:46PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hmmm. Good thing I held off buying that modem.
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nycnetwork @ 22nd Oct 11:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
are you still bonded to all four channels?
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zephyr0223 @ 23rd Oct 01:02AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Okay, i live near northern blvd/150st.
Just received the 6120 modem today, waiting for it to be provisioned.
Looks like the channel bonding is just fine, for now. take a look:
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herog @ 23rd Oct 03:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Looks right to me.
the only thing is upstream Channel ID will be changed to 1 instead of 3 after your modem is up and running.
happened to me.
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jfiveNYC @ 23rd Oct 09:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by terribleTWC :
fack. could they be figuring things out?
AAHHHH HAAAA!!!!! Bastardos
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MacAlert @ 24th Oct 10:14AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Nope, still going strong for me!
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acuariano @ 24th Oct 11:05AM:
Re: [TWC] NYC - Slow Speeds, Part 2
could the reason be.your location=flushing..
i'm in woodside
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zephyr0223 @ 24th Oct 11:19AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just got it provisioned and sure enough, good results.
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patt2k @ 24th Oct 02:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hey long story here about 3 days ago somene cut off my coax cable that is outside next to the house :D yea my luck. It's only me.
I am now waiting for RR technician to fix it hopefully he will realize it by himself.
Also I just connected to someones road runner wi-fi they have rr basic 1.5 mbps but look at the speed test the upload!
how ?
isn't RR basic 128 kbps upload?
said by Dareius :
Hmmm. Good thing I held off buying that modem.
sooner or later all nodes will be bonding channels no matter if you have wideband or not
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nycnetwork @ 24th Oct 02:58PM:
Re: [TWC] NYC - Slow Speeds, Part 2
thats RR extreme with serious slowdown.
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patt2k @ 24th Oct 03:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
nycnetwork it cant be extreme really
it must be RR basic I already tried it before at night yesterday it was the same that's why I was like wth
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Ammo @ 24th Oct 03:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hey guys,
I'm in Palisades Park NJ and I tried getting the modem after reading this post.
Got the modem to work, but my channel frequency is 687mhz and I don't see any channel bonding going on.
Does that mean my node has only one downstream channel?
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patt2k @ 24th Oct 03:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by Ammo :
Hey guys,
I'm in Palisades Park NJ and I tried getting the modem after reading this post.
Got the modem to work, but my channel frequency is 687mhz and I don't see any channel bonding going on.
Does that mean my node has only one downstream channel?
Yes I dont think docsis 3.0 from RR is comin to NJ
but do a speed test see if your ping is better and speeds
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Ammo @ 24th Oct 03:09PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Thanks for the reply patt,
I should've double checked if it was gonna work. The speed are the same as before, and as bad as it always was :)
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nycnetwork @ 24th Oct 03:49PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Absolutely not basic. That upload is only available in Extreme package. Upload doesnt have boost, and its always more safe to judge the connection on the upload since its rarely saturated.
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patt2k @ 24th Oct 04:04PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Wow I have no luck at all.
Technician came they provisioned my RCA modem back again and whats funny is my ip changed
plus this is my speed back to what it was before...
WTF?
Also why Motorola worked and now it wont... I went to my friends house who also has RR it worked without even calling them to provision motorola.
he said there is problem with IP? im not sure what it is
something with ip having problem between rca and motorola modem
my motorola modem lights keep[ on repeating and it just wont stay steady at all...
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nycnetwork @ 24th Oct 04:39PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Did the IP range change (24.29.x.x going to something like 74.72.xx) or just the last two octets? Also, it looks like something got messed up while provisioning your sb6120. If your RCA is still working along with the moto, something is wrong.
You should call Level 3 and have them explain wtf is going on, otherwise, I wouldnt know. "Somehting about the ip" doesnt help at all.
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patt2k @ 24th Oct 04:40PM:
Re: [TWC] NYC - Slow Speeds, Part 2
IP changed from 24 to 67
I edited my post he said something with IP between RCA and my modem
and my moto wont connect lights keep on repeting Receive , Send it's like its almost done connecting and it's then doing same thing again
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nycnetwork @ 24th Oct 05:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
you just said that your moto worked at your friends place...
If it doesnt get online at your place, it shouldnt get online anywhere else.
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patt2k @ 24th Oct 05:14PM:
Re: [TWC] NYC - Slow Speeds, Part 2
what I meant was the lights werent resseting all the time , i was actually able to do a speed test channels were bonding everything.
Should I get new sb6120 modem? I will contact the seller or motorola directly for replacment something must be wrong.. either time warner side or motorola modem side
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MacAlert @ 24th Oct 05:26PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Call and have your Motorola provisioned again.
Your IP would have changed because the line was disconnected.
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patt2k @ 24th Oct 05:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Macalert I was just speaking with level3 support that's what happened!
I think I will go to best buy another sb6120 if that one works i will get refund for the one i bought online..
if sb6120 wont work the one from best buy . I just dont know what to do anymore
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MacAlert @ 24th Oct 05:35PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I know it's after the fact...but this is why I don't suggest buying stuff off Ebay.
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patt2k @ 24th Oct 05:37PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Yes well I am going to best buy now in rego park. Will let you guys know when I come back I really hope it's the modem! but that still dont explain why my ip changed and its like they put me on some fcked up node again
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nycnetwork @ 24th Oct 05:40PM:
Re: [TWC] NYC - Slow Speeds, Part 2
They can't put you on a node. You can't change the node. 1 node is programmed to serve your block/neighborhood.
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patt2k @ 24th Oct 08:07PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Just came back from best buy. Same thing I am uploading video of how this looks like...
is it possible that they block that motorola from being able to connect?
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patt2k @ 24th Oct 08:18PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Video Link:
»www.youtube.com/watch?v=LbSpaD6ps7U
any clues anyone?
the modem on the video is straight from best-buy the other one behaves the same way.
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bats @ 24th Oct 09:08PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :
clues anyone?
the modem on the video is straight from best-buy the other one behaves the same way.
that's exactly what the sb6120 does when it's not provisioned. i know because i got my sb6120 today and that's exactly what it did when i connected it (just to verify that i could at least get to the modem's configuration page) before i called time warner to get it provisioned.
it sounds like neither of your sb6120's are provisioned. you need to call time warner and provision one of your sb6120's, and you have to use that one. if you change to another modem, it won't work unless you call time warner and tell them the modem's mac address.
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patt2k @ 24th Oct 09:11PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by bats :said by patt2k :
clues anyone?
the modem on the video is straight from best-buy the other one behaves the same way.
that's exactly what the sb6120 does when it's not provisioned. i know because i got my sb6120 today and that's exactly what it did when i connected it (just to verify that i could at least get to the modem's configuration page) before i called time warner to get it provisioned.
it sounds like neither of your sb6120's are provisioned. you need to call time warner and provision one of your sb6120's, and you have to use that one. if you change to another modem, it won't work unless you call time warner and tell them the modem's mac address.
Well this is weaird because my other modem was provisioned and it would behave the same way. Should I tell them to proviison the new modem and then see what happens ?
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bats @ 24th Oct 09:22PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :
Well this is weaird because my other modem was provisioned and it would behave the same way. Should I tell them to proviison the new modem and then see what happens ?
you said the tech that came out to fix your wiring provisioned the rca modem. that explains why your first 6120 stopped working. provisioning 'locks' your service to one particular modem, you can't simply swap it out for another one (even if it's the same model) and not tell time warner, because then it won't work.
pick one of the sb6120's and call time warner and have them provision it. when tw calls you back to let you know it's been provisioned, make sure you connect the right 6120. if you connect the wrong one, it won't work.
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patt2k @ 24th Oct 09:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Thanks again but the reason RCA modem is working again because they enabled it. Becasue MOTO would not connect at all so they enabled the RCA Modem this is the issue, I will give it a shot call them and tell them to enable the moto from best buy and see what happens
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bats @ 24th Oct 09:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :
Thanks again but the reason RCA modem is working again because they enabled it. Becasue MOTO would not connect at all so they enabled the RCA Modem this is the issue, I will give it a shot call them and tell them to enable the moto from best buy and see what happens
as far as i could tell from your other posts, the reason why the motorola stopped connecting completely was because somebody cut your wiring. then when the tech fixed it, he reprovisioned the rca, not the motorola. that's why the moto won't connect. no other modem except your particular rca will connect, unless you call time warner and have them provision the new modem.
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patt2k @ 24th Oct 09:32PM:
Re: [TWC] NYC - Slow Speeds, Part 2
OK just called tier3 a nice guy did the form and everything. I will not unplug RCA modem until monday morning. Unless I loose connection by itself :D I hope this way it will get proviisoned somehow...
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patt2k @ 25th Oct 09:56PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Update
I think the reason all this was happening was because I think the first time i called the lady must have gotten the MAC ID not right , when I called yesterday directly to level3 I gave him mac ID from modems from best-buy , now I can plug-unplug my RCA modem and RCA modem works so that means Moto is still not provisioned!
but I do not understand still how is it that my speeds are slow again...
from 10+mb at this time to slower then my upload?
I just hope when SB6120 works it will be back to normal.. im sick of this RR shit
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herog @ 26th Oct 10:17AM:
Re: [TWC] NYC - Slow Speeds, Part 2
It is 3 Business days. Took them 3.5 business days to provision my Motorola Modem.
Make sure you provide the correct MAC to Tier3 Tech.
Keep call them up to find out if the new MAC is added to your account. Tier3 should be able to tell you when is activated.
Good luck.
Btw, I am getting 16mb down 24/7 now via my Linksys Router.
If I directly plug PC to Motorola Modem, I can get 30mb down, something is little messed up.
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patt2k @ 26th Oct 12:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I was just speaking with level3.
Bats or anyone who was looking at the video nothing has changed the modem behaves the same way and level3 said that the modem is in their system and it's provisioned. I dont understand why it just wont connect 2 same modems, same behavior...
but when I go my friends house just connect the modem it does not keep on blinking like in the video.. it's steady but it wont connect to the net :/
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bats @ 26th Oct 01:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
how long did you leave it plugged in? i got the call from time warner earlier today that my 6120 was provisioned, but when i plugged the modem in, it displayed the same behavior as in your video. it eventually connected, but i'd say it took at least 5-10 minutes (after a few minutes i stopped waiting and went and did something else, then when i came back, it was connected).
so just leave it connected and have patience. actually, while you're waiting, call them up and have them read back the mac address to you, just to make sure they have it right.
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patt2k @ 26th Oct 01:16PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Hey thanks agian bats wow guys at time warner are dumb.
1 Guy said it's activated another one said it's not so Im guessing it's not yet provisioned. And I was about to go to bestbuy.
Will let you know later bats. Like tomorrow or wednesday
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herog @ 26th Oct 08:32PM:
Re: [TWC] NYC - Slow Speeds, Part 2
tonight's router keep resetting by itself. Just keep resetting every minute, this is the 2nd time happened. First time was Friday night, now Monday night. ARHHHHHHHHHHHHHHHHH
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anon @ 26th Oct 09:12PM:
Re: [TWC] NYC - Slow Speeds, Part 2
my representative from TWC emailed me today to tell me there are some changes coming to the neighborhood. Did not give specific about upcoming changes. May be a hardware change or signal but said it will be at the source. Not sure what that means.
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patt2k @ 26th Oct 09:25PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Nice terribletwc
seems like your channels are still bonding? my aren't and im back to being slow :D love time warner. NOT
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patt2k @ 27th Oct 10:05AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I am still on the RCA modem
I see this log
Tue Oct 27 10:45:34 2009 Critical (3) DCC aborted unable to acquire new downstream channel
?
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bats @ 27th Oct 11:15AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by herog :
Btw, I am getting 16mb down 24/7 now via my Linksys Router.
If I directly plug PC to Motorola Modem, I can get 30mb down, something is little messed up.
you might have hit the router's performance limit. i think there were some threads about this over in the comcast hsi forums (they've had docsis 3 for a while now).
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JSY @ 27th Oct 11:40AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by nycnetwork :
Did the IP range change (24.29.x.x going to something like 74.72.xx) or just the last two octets?
If I can just chime in here - I noticed that within the last week - my IP changed to what you described above. It used to start with 24.29.x.x and now it is something like 74.72.x.x. It wasn't a matter of unplugging my modem because despite these IPs being dynamic, I've kept that 24.29.x.x IP for years - even when I disconnected my modem. Probably at least 6 or 7 years. I think the ip translated to TWC Staten Island or all places. Anyway, last night, I did a speedtest.net and noticed that my history is all gone and that I have started anew with this new IP which appears to read from Ridgewood. Anyone have any idea what happened in the last week? I know the speeds have been ridiculously low at prime time but sure enough, my speeds still dropped to half normal during prime. Granted though - last week and for the last few weeks, I was getting as low as 1Mbs during 7p-11p each night. Last night I was getting 7Mbs-10Mbs, which is about half of my 20Mbs norm. (I still have the Extreme for reasons I don't know why - lol)
I am tempted to go for the wideband, but I am assuming that the network congestion during prime time will still exist which sort of makes it useless for me.
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amazza @ 27th Oct 12:02PM:
Re: [TWC] NYC - Slow Speeds, Part 2
So I recently provisioned my Motorola SB6120 and upgraded to wideband access.
I am noticing it is taking a while to receive a DHCP address now. And I am first receiving an IP from the modem (192.168.100.10) then about a minute later I get the IP assigned from TWC.
This works for a dlink router I have, and my laptop. My Apple Airport Extreme doesn't handle this at all.
Anyone else notice a delay in the DHCP request?
Thanks
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patt2k @ 27th Oct 03:55PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Amazza how long it took for you to be provsisioned? and also did time warner called you when it was provisioned?
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patt2k @ 29th Oct 05:06PM:
Re: [TWC] NYC - Slow Speeds, Part 2
NYCNETWORK
i hope you can help me out with this
2nd motorola modem just got provisioned.
It is still behaving the same way as in the video I posted it can keep on going like this for 24 hours and nothing will happen
however I was just speaking with level3 for like 30 minutes trying to figure out why for some reason it wont connect , he said when I connect my Moto sb6120 my down stream is level is like -13 dbmv
and he said this is not within the range of RR , and when I connect the RCA signal is like 2.0 dbmv.
Could this issue with coax cable?
technician will come on tuesday , I hope he can fix something... with this
also I got like already 6 of these on RCA
Wed Oct 28 02:36:47 2009 Critical (3) Unicast Ranging Received Abort Response - Re- initializing MAC
SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Thu Oct 29 12:07:41 2009 Critical (3) DCC aborted unable to acquire new downstream channel
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patt2k @ 30th Oct 11:19AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Update: I just spoke with Leader of the engineering team of time warner cable. He said that they were perfrorming upgrades for docsis 3.0 and he knew exactly what day it started all to happen it was thursday and they are still working on it. This might be the reason why My moto wont connect,and I only have 1 downstream channel , and also why channels would not bond anymore!
Just sometime after speaking with him.
past couple days I was not able to reach speed above.
I will call him later to get an update with my modem situation.
I am unlucky but if someone ever has same issues with their connection you will at least know what's goin on
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bats @ 30th Oct 05:23PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :Just sometime after speaking with him.
past couple days I was not able to reach speed above.
so is that with your rca or sb6120?
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jaybittle @ 30th Oct 07:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
So I got my sb6120 provisioned, the downstream is bonded to 4 channels (blue light is lit on the receive, and I can see it when connected to my cable modem), but I'm not getting speeds > than 10mbit down.
I've tried with and without router (Linksys WRT54G) but no luck so far.
Any suggestions of anything I can try before I contact TWC Tier 3?
One tidbit, according to the twcnyc website, DOCSIS 3.0 support isn't coming to Fort Greene until Nov 15th. Would that affect my speeds - can't see how, since I am bonded to 4 channels.
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bats @ 30th Oct 07:58PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jaybittle :
So I got my sb6120 provisioned, the downstream is bonded to 4 channels (blue light is lit on the receive, and I can see it when connected to my cable modem), but I'm not getting speeds > than 10mbit down.
what speed tier are you provisioned for? standard roadrunner, turbo, wideband, etc.?
this is my speed test result. i'm on the standard rr plan, using an sb6120 with 4 bonded channels:
the speedtest result says 15mb/s, but in reality when i download actual files, i've never seen more than 10mb/s. which is in line with what i should be getting since i'm on standard roadrunner.
getting a docsis 3 modem doesn't give you faster speeds than you're provisioned for, but what it should do is eliminate or reduce slowdowns during primetime. it has for me. if i were using my old rca modem now, i'd barely be getting 1mb/s.
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jaybittle @ 30th Oct 07:59PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I'm on standard.
But according to this thread, people have seen speed upgrades while still being on standard, I thought.
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jaybittle @ 30th Oct 08:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Sorry, quoting an old post - but for me, my IP address did not change - I'm at a 24.239.xxx.xxx instead of a 74.72.x.x. Could that be why my speed hasn't increased ?
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MacAlert @ 30th Oct 09:20PM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is what I am getting on Standard using a Linksys WRT54GL.
Are you on wired/wireless? Are you running any antivirus programs?
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jaybittle @ 30th Oct 09:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
I've speedtest'ed the same both w/ and w/o the router - but not w/o antivirus software..
All my machines run AVG.
Not sure, maybe Clinton Hill isn't fully provisioned yet.
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MacAlert @ 30th Oct 09:30PM:
Re: [TWC] NYC - Slow Speeds, Part 2
What I found with AVG, turn off AVG Active Surf Shield and you speeds will improve a little.
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patt2k @ 30th Oct 09:57PM:
Re: [TWC] NYC - Slow Speeds, Part 2
oh my god finally !
My area was missing 3 downstream channels due to docsis 3.0 upgrades!
it's all fixed "Mac Thanks TO John" ! I owe you 2 beers now!
9:56 PM turbo boost goes up to 40 mbps for couple sec then drops down to this or either 34 - 30 mbps
directly
via dir 655 router
Thank you everyone for your help. It is greatly apperciated!
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Bytezboy @ 30th Oct 10:45PM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jaybittle :
I'm on standard.
But according to this thread, people have seen speed upgrades while still being on standard, I thought.
Maybe you confused it with powerboost. You are getting what you paid for. Also, the IP should not matter.
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jaybittle @ 31st Oct 09:10AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :This is what I am getting on Standard using a Linksys WRT54GL.
Are you on wired/wireless? Are you running any antivirus programs?
Bytezboy - explain the above, then. RR Standard getting 20 Mbits down.
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bats @ 31st Oct 09:39AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by jaybittle :
Bytezboy - explain the above, then. RR Standard getting 20 Mbits down.
powerboost throws the number off. i've gotten numbers ranging from 15-30, but when i'm actually downloading large files, it's around 10. try downloading a large file from a very fast server - you'll see that initially, your download speed might be around 20, but it then drops to around 10 and stays there.
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MacAlert @ 31st Oct 10:00AM:
Re: [TWC] NYC - Slow Speeds, Part 2
Nope, my download speeds are up to 30 then drop and stay at 20. I've tried about 3 different speed tests and they all are the same.
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patt2k @ 31st Oct 10:03AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Nope, my download speeds are up to 30 then drop and stay at 20. I've tried about 3 different speed tests and they all are the same.
If you have extreme then yes 20 mbps :-p
download a big file like that is 1 gb or less
you wont be downloading 20 mbps steady ;]
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bats @ 31st Oct 10:04AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
Nope, my download speeds are up to 30 then drop and stay at 20. I've tried about 3 different speed tests and they all are the same.
and you get this same behavior when actually downloading a large file from a fast server? then you're lucky, because you're getting extreme speeds while paying for standard.
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MacAlert @ 31st Oct 10:07AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I downloaded Ubuntu 9.10 at a constant 2mbps. Where can I find a steady server to test?
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Smith6612 @ 31st Oct 11:19AM:
Re: [TWC] NYC - Slow Speeds, Part 2
You can try this server. I've been able to get past 3MB/s sustained on this server on the West coast from a FiOS connection on the east coast.
»208.97.138.21/stest/
Just simply Save that 2GB file and download it. See what kinds of speeds you get.
--
"All your base are belong to me!"
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patt2k @ 31st Oct 11:27AM:
Re: [TWC] NYC - Slow Speeds, Part 2
For me it went up to 5MB/sec for couple seconds then drops down to 1.9 (which 15 mbps)
about right
2 GB in 15 minutes
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MacAlert @ 31st Oct 03:27PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Speed varies, but most of the time it's right around 1.5 mbps.
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Smith6612 @ 31st Oct 09:41PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Might vary. The server is on the West Coast so it's factoring in a bunch of cabling and the receive window. The speeds I've been able to pull on FiOS connections with the higher package have been on older Pentium 4 1.8GHz boxes running XP which go 100% CPU Usage when downloading that fast. Those boxes have a huge receive window and will pull down full speed from that server.
--
"All your base are belong to me!"
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bats @ 2nd Nov 11:19AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by MacAlert :
I downloaded Ubuntu 9.10 at a constant 2mbps. Where can I find a steady server to test?
somebody posted this on another thread:
»ftp://ftp1.optonline.net
download one of the large test files and see what your d/l speed levels out at. it's a fast server - i maxed out my rr connection at home (10mb/s), and hit over 80mb/s at work.
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MacAlert @ 2nd Nov 10:54PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Right around 1.5 MB/sec.
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patt2k @ 3rd Nov 10:48AM:
Re: [TWC] NYC - Slow Speeds, Part 2
1.80 max (right now) but on my bandwith monitor software it says it's actually using 15.5 Mbps , and when I download from sites like rapidshare I get 1.90 and via ftp only 1.70 - 1.80 max lOL
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FallMonkey @ 6th Nov 05:50PM:
Re: [TWC] NYC - Slow Speeds, Part 2
2.2 MB/s, turbo plan, 5:48 pm, 11/07
splendid speed in terms of the time i testes: the 5:48 pm, when usually i'm near dead in this crowded node.
Maybe what i saw outside this afternoon, that a bunch of TWC trucks and workers hanging around doing some establishment to the wire along the block, is actually doing some good.
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patt2k @ 8th Nov 09:36PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Turbo
15 meg down
768 kbps up
I never hit 40 mbps on the end. It used to be always for couple sec no on a speedtest =D
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nyrmetros @ 11th Nov 11:44PM:
Re: [TWC] NYC - Slow Speeds, Part 2
wow that's a good dl speed
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RolteC @ 12th Nov 12:31AM:
Re: [TWC] NYC - Slow Speeds, Part 2
I as upset the other day, sunday I believe.
I was in new jersey, right on the water facing manhattan at my friends place, and all night I could not download any faster then 150KB/sec.
I mean this is pathetic. that and 100ms pings on the RR network a few hops away.
That was insane. I dont get why RR doesn't increase their backbone bandwidth and use more redundency. Cheap company, they will never change.
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Ammo @ 12th Nov 02:39AM:
Re: [TWC] NYC - Slow Speeds, Part 2
said by patt2k :said by Ammo :
Hey guys,
I'm in Palisades Park NJ and I tried getting the modem after reading this post.
Got the modem to work, but my channel frequency is 687mhz and I don't see any channel bonding going on.
Does that mean my node has only one downstream channel?
Yes I dont think docsis 3.0 from RR is comin to NJ
but do a speed test see if your ping is better and speeds
Hi all,
I had bought the Motorola DOCSIS3.0 Modem a couple weeks ago, only to be disappointed to discover there is only a single channel coming in in my area. (Palisades park, NJ) I put off returning the modem because I got lazy and all, but alas came good news.
There was a major outage of internet two days ago and after that, the backbone in our region seems to have been upgraded to wideband. The internet is going on and off right now (probably because they are working on it) but I am getting four downstream channels bonded.
The speed and the latency are fantastic compared to what I've been getting for months. I couldn't figure out how to place the image in this text, but the top image is the result at 2:30AM now.
Anyway, just wanted to inform the fellow Jersey Boys that finally we don't have to suffer from terrible RR. :)
And I'd like to thank everyone for sharing this method.
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patt2k @ 12th Nov 10:57AM:
Re: [TWC] NYC - Slow Speeds, Part 2
This is nice.
So does it Mean NJ and NY are only getting wideband? :)
Yesterday for couple minutes on each speed test I would hit 40 mbps(and again I am only on turbo)
[img]»www.speedtest.net/result/619884631.png[/img
The speed test below with 6 ping means everything is Ok.
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Tony53 @ 12th Nov 02:21PM:
Re: [TWC] NYC - Slow Speeds, Part 2
IP change. Someone on my nod has extreme, My assumption.
last night's peak hour speeds.
2pm;
I was going through all my results, this isn't my speed test but it's someones that i found on the speedtest record from july.
So dissapointed. I don't know what TWC is doing with my nod but they keep switching it around every month, And it gets slower and slower. I would get 5mbps durng peak and now I can't even hit 2mbps. Sigh.
Im waiting till blackfriday to get the docsis 3 modem, yes im cheap :(
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patt2k @ 12th Nov 03:28PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Tony yes try getting the modem it should solve your issue.
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jfiveNYC @ 14th Nov 06:51PM:
Re: [TWC] NYC - Slow Speeds, Part 2
LMFAO!!!!!!!!!
»www.timewarnercable.com/nynj/lea···ult.html
Just called, $100 per month! Single pricing tier.
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RolteC @ 15th Nov 09:40PM:
Re: [TWC] NYC - Slow Speeds, Part 2
Oh wow, and I quote from that link " ...no more slowdowns...."
LOLOLOLOL Yeah even they acknowledge that their network SUCKS.
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