said by Fubar :

What kind of modem?

Can you get levels from »192.168.100.1

said by Fubar :

Do you have a router? Have you bypassed it?

said by tornadog :

one full day at less than 4000 kbps. talked to cox tech support and they are sending a tech to check my connection.

said by tornadog :

if any Cox guys can read my plea, heres my deal. 7pm to 12 pm is all i need my internet for. online gaming(xbox live, left4 dead, cod4) and netflix streaming of nbc shows. Can

said by CoxTech1 :

Your node does get busiest in the evening hours. I've asked your local engineering to look into this issue.

said by j_r0kk :

dhar,

Your ping statistics are for 68.11.159.129 . What is that? Is that the default gateway of your modem? If that's the case you're getting packet loss between the Ethernet port of your computer and your modem... no further. Your problem lies there.

-J_r0kk

said by landry98 :

please get back to this forum with improvements by Cox. your complaint is typical of my area just south of LSU. it's been this way since Gustav last September. with Cox Baton Rouge taking control of New Orleans and Lafayette markets, I realistically don't see situation improving. line conditioning for UVERSE continues here. ATT expects to begin marketing early summer.

said by alfonsec :

Your computer is slowing down my internet again tonight ;) Hopefully it will speed back up shortly.

said by CoxTech1 :

I'm not sure if the time of day is a factor in your issue but I am unable to duplicate your ping results when I ping your modem which suggests that the problem is somewhere between the modem and the PC. Have you tried without the router in place recently to see if that makes any difference?

said by j_r0kk :

xxwinmanxx,

I'm telling ya, the problem is 100% between the ethernet card and the modem. Call Cox, have them send out a tech with a test modem and a laptop. He'll put his stuff on there and will be able to tell you which is bad. You can have this problem diagnosed in a day with a service call.

-J_r0kk

said by j_r0kk :

Thanks dhar,

But my 10 year experience as a Home Service Tech with Time Warner Cable, a Data Tech(internet tech) with Charter Communications, and a Universal Home Tech (all 3 products) with Cox Communications tells me that if I try to ping the modem's gateway and experience packet loss, the problem is between the ethernet port of the computer and the modem itself. This is why I recommend he set up a trouble call to have a technician come to the house with a test modem and a laptop to prove my theory.

And if you don't believe what I say about pinging the gateway, disconnect your router from your modem and ping your router. You'll see that you don't need to be connected to ping the gateway.

I will NEVER give anyone inaccurate information. Based on what I read on these posts, I can offer an opinion on what I think the cause may be. However, in this case, I'm 100% sure it's between the ethernet port and the modem.

Disclaimer: This diagnosis applies ONLY if all the information presented by the original poster is accurate.

-J_r0kk

said by j_r0kk :

However, I do have one nugget for you before I stop offering advice. My instructions were clear, and you've obviously misread them. I don't mind, but I just wanted to let you know. I wrote:

disconnect your router from your modem and ping your router

And then you did the following:

disconnected the ethernet cable between my router and modem. Pinging the same address I've been pinging all along

How can you ping a default gateway of the modem with the ethernet cable disconnected? Is it going to hop through the air bouncing off oxygen atoms? C'mon, that's silly. You were instructed to ping the router. I also said

you don't need to be connected to ping the gateway

Chances are, the default gateway of your router is 192.168.1.1 or something relatively close if it's a Netgear or a Linksys. You can go to your command prompt, type in ipconfig to find it.

So... unfortunately I'm not wrong, as expected. As you should plainly see, you don't have to be connected to ping the gateway of the router.

And before you insult me please read the directions carefully. If you don't want the help simply ignore my posts. I do this because I care and all I'm trying to do is help.

-J_r0kk

P.S. If you can ping the default gateway of the router and not get packet loss, you've solved the problem because it's the ethernet port of the modem. If you still get packet loss, it's either the ethernet port of the computer or the cat5 jumper.

said by j_r0kk :

dhar,

I understand your "peak hours" theory, BUT, when you ping the modem and get packet loss, the problem is within your network. It's got absolutely nothing to do with anything outside the very room in which your modem and computer lies.

I am in no way backing out of my stance. I originally stated the problem is between the ethernet card and the modem. I only used the router example because if you removed the coax from the modem you wouldn't be able to ping a gateway. I apologize for not explaining myself more thoroughly. The only thing that would make this theory not 100% accurate is if you try to ping the modem's gateway when the modem is not locked on, but you never mentioned that problem so I have unfortunately assumed that you're not having an intermittent connectivity issue. Am I correct in this assumption?

With that being said, don't go purchase another modem. Remember my original post: Simply call Cox and have them send a technician to your home. This technician should have a laptop and a test modem to help diagnose the problem.

I understand your disgust with this whole thread as you're only trying to find an answer to your packet loss. However, this is truly a problem that could have been diagnosed and repaired in a 30 minute service call weeks ago.

Your problem is not uncommon. I see this at LEAST once a month. It usually occurs after a power surge of some sort. The other posters may be having a similar problem but I will say that each problem is different in its own way. Almost 90% of the problems with video, HSI, and phone however, are from the tap to Customer Equipment.

The conspiracy theories about "peak hours" and "not enough bandwidth" are true in some cases... but most times they are repaired by a simple service call. Give these technicians a chance to do their work. This is what they're trained to do and they truly want to make sure you're happy with your service.

Good luck. I mean it. And let me know how the service call goes.

-J_r0kk

said by xxwinmanxx :

While I agree dhar may be pinging the ip address of the modem

said by dhar :

What is your basis for saying that?

said by j_r0kk :

dhar,

I just looked this up for you since you need it in writing from someone other than me.

Here's a website:

»support.gateway.com/s/Checklists···68.shtml

Go to Wired & Wireless Steps

Look at the chart for #3. Look all the way to the right...

Pinging the Default Gateway does not test external connections or other segments of the

network.

I don't know why you're inconsistently on again/off again. But I do know if you ping your

gateway and get packet loss the problem is between your computer and your modem. Good luck.

-J_r0kk

said by xxwinmanxx :

Only that the 8+ years of having cox my default gateway has always been my IP address with a .1 at the end rather than the final IP.

I also have ~5 years prior to cox with bellsouth DSL which always had a .1 at the end.

I however do not claim to know how the cox service operates in terms of IP assignments which is why I mentioned that you may be pinging the modem and not the default gateway.

My only reason for mentioning that was to get off of the ethernet card to cable modem talk and put more focus on the time of day factor.

said by xxwinmanxx :

I am aware what a default gateway is.

Personally I think all of this shit throwing back and forth is doing nothing to solve these issues in 70810. Lets try to get back on track here.

Irregardless of who is pinging what, there is a time of day issue with our speeds. Pinging is merely represinting graphically the condition at the time of the issue. I know of no problems related to computer hardware that are time of day related.

Lets try to get back to civil responses and sharing of information. I am sure Cox Tech will not touch this thread with a 50ft pole atm. To kick that concept off, here is a speed test. Looks good right now.

said by dhar :

Something may have changed behind the scenes this week, and I can say with certainty that Cox has been paying attention. I'm going to give it a few more days before commenting further.

said by RAVEN72 :

wtf

said by dhar :

Just curious, but were you downloading or streaming anything when you performed that test? If you're exhausting the paltry night-time

Even browsing the web is miserable at these speeds.

said by digiblur :

Configure a QOS router correctly and you can flood the upload and download streams at the same time and browsing is still snappy...all while the kids play on the XBox360 on Live with no complaints.

said by dhar :

I might experiment with that, but the fact remains that the entire bandwidth is a measly 1.8 Mbps or so between 6 PM - 1 AM. Update: I don't see how to set QOS up on my Linksys WRT610N such that web browsing will be prioritized over HTTP downloading using a single browser program.

said by digiblur :

I use the Tomato firmware on a Buffalo router. I have the QOS set to automatically lower the priority of a HTTP transfer once it hits the 1 megabyte mark.

Have all my other bandwidth hoggers (NNTP, SMTP, POP3, FTP) etc set below HTTP.

said by dhar :

Alas, I've found no such capability in the WRT610N firmware. It's pretty simplistic. About all you can do is prioritize based on port ranges and then give the setting the name of an "application", which really has nothing to do with the actual program generating the traffic. So what I said earlier about maybe using two different browsers, one for browsing and the other for HTTP downloading, won't even work.

OTOH, that sort of thing should be possible with the WRT610N. Update: It doesn't seem to work. Setting up port 21 for low priority and port 80 for high results in exactly the same behavior when doing a lengthy FTP download and trying to browse the web.

said by tornadog :

u wouldnt happen to have an ETA on the AT&T uverse coming here right. Some alternative for us is long overdue. I have been mailing Eatel to see if they have any plans of expanding into Baton Rouge, but so far nothing. Even at this dead of the night I am only getting 7Mbps(12:50 am)

said by digiblur :

Guess you guys are fixed up and working... still in the dumps here

said by dhar :

Rocking out at the moment, but can it last?

said by digiblur :

And just to quiet the nay sayers... my modem is synced to 705mhz.

said by dhar :

Mine, too. How'd you create the charts?

said by digiblur :

HDHomeRun QAM tuner as the source and TSReader.

said by dhar :

I've got two HDHRs and am somewhat familiar with TSReader, but I never knew you could do that. Nice job. :)

said by Wingless60 :

Someone educate me on the normal downstream and upstream frequencies. As it is i'm grasping at straws here...

Modem: SB5101 Surfboard
Downstream Freq: 111000000 Hz
Upstream Freq: 33000000 Hz

I read in another post somewhere that some splitters may not be rated for the high frequencies, but I live in an apartment complex and have no clue where the splitters may be located...

said by digiblur :

This is ridiculous!

Time to get WBRZ/The Advocate involved too...

said by dhar :

I see Digiblur beat me to it. The web is feeling really sluggish, and here's why:



Jed Clampett remains stuck in a "Pitiful, just pitiful" loop. When oh when will he get to say, "Well, doggies!" I mean, I only started this thread in Dec-2008. :(

said by digiblur :

LOL... I was hearing the sounds of dialup in my mind.

said by dhar :

Don't know if this is going to last or how consistent it is, but my inner Jed just tentatively exclaimed, "Well, doggies!"

said by tornadog :

I am guessing its true, for the last 2 weeks, I am hitting a constant 20Mbps any time of the day

said by digiblur :

And just for kicks I had to post one during the day when everyone on the node is at work or at school. Just to prove it isn't an issue on my side...fully capable of hitting good speeds with my setup when the node isn't saturated.

said by digiblur :

I can't believe this has been going on for soooo long. I used to love the Cox cable modem service and rave and talk about it all the time!

Where are the Cox Tech's on this board at? Do they not have any insight for us? It's like nothing is being done.

said by kv2009 :

Well I'm guessing that something could be in the works right now or nothing is and they want to keep quiet about it until something is in the works.

said by kv2009 :

Lucky for you lol, I'm still hovering around 10Mbps give or take 1. 17 node splits is a lot of work. Over how long of a period has the node splitting been happening? I think they need to start splitting down here in New Orleans (Kenner). :)

Edit: Okay now I'm down to 6Mbps give or take 1. lol

said by Daarken :

They must have fixed the issue somewhere.