Issues with Time Warner Cable service in New York

Issues with Time Warner Cable service in New York
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visuelz @ 2nd Jan 11:10AM:
Issues with Time Warner Cable service in New York

If you guys run into any issues with your cable box or modem in Brooklyn, Queens, Manhattan, Bergen, or Mount Vernon, feel free to drop me a message. I'll try my best to resolve your issues.
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anon @ 2nd Jan 11:55AM:
Re: Issues with Time Warner Cable service in New York

What can you resolve, what TW couldn't?
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visuelz @ 2nd Jan 12:28PM:
Re: Issues with Time Warner Cable service in New York

Just about anything
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jlajoie @ 2nd Jan 12:56PM:
Re: Issues with Time Warner Cable service in New York

And you can probably do it faster. TWCNYC has been having ridiculously long hold times.
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anon @ 3rd Jan 01:24PM:
Re: Issues with Time Warner Cable service in New York

thought i'd try your expertise, as twcnyc is no help and can't send a tech out for 5 days. my explorer 3250hd box has been rebooting itself several times a day for the last few days (never happened before). today it started that process but never finished. just ended with a -^v- message on the display.

i tried to restart the box several times (didn't work) and then unplugged everything (component cables, coax and power). Replugged and now get an Er00 then br.07 error message on the display.

any thoughts? i'm in manhattan, fyi.
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anon @ 3rd Jan 01:47PM:
Re: Issues with Time Warner Cable service in New York

i'm on engineering staff of a major hotel in midtown manhattan. i know you guys neglect analog but we are on commercial analog lineup. channel 6 cspan only has audio on the right speaker so some room tv's have no sound. channel 3 is grainy but 2 and 4 are fine. our vod integrator says your rf level is low on 3 leaving your main office.
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hobgoblin @ 3rd Jan 03:09PM:
Re: Issues with Time Warner Cable service in New York

said by vexedtwccustomer :

any thoughts? i'm in manhattan, fyi.

Go swap the box.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

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visuelz @ 5th Jan 02:28PM:
Re: Issues with Time Warner Cable service in New York

Hob is probably correctly but can I get your MAC address from the back of the box? A serial number will work too.
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visuelz @ 5th Jan 02:28PM:
Re: Issues with Time Warner Cable service in New York

I'll need to contact the headend in regards to that. However, aren't we moving to digital soon?
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kilrathi @ 7th Jan 08:57PM:
Re: Issues with Time Warner Cable service in New York

I live in Queens, Rockaway Park, my SNR used to be 38 few months ago and now its down to 30-31 values and power levels that used to be within 5dmbv are now around 10dbmv. No splitters or wiring was changed on the house itself. My modem rca 425 (i believe the very smallone) started to get some bit error rate % now that snr is so low and power level is so high... I called Time Warner and they said that as long as snr is 28+ and power level within 15dbmv they dont have to do anything for me... Now according to most QAM 256 specifications SNR should be 32+ and while things are ok at about 30.5 values those values flactuate and if the trend of degrading signal continues I will have no internet. I thought about ordering DTV but that will mean extra splitter which could kill things... Any ideas? I have been checking RR mainteance page ( »help.rr.com/HMSLogic/network_status.aspx ) and been aware of lot of fixes and problems going on in brooklyn queens and manhattan but not sure if this is related. thanks.
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MacAlert @ 8th Jan 11:37AM:
Re: Issues with Time Warner Cable service in New York

Also all the new channels added in Queens have been having constant breakups in video and audio. This morning, a couple of the channels were not working (C&IHD for instance).
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visuelz @ 9th Jan 10:10AM:
Re: Issues with Time Warner Cable service in New York

Hey kilrathiace, I sent you a message.
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kilrathi @ 9th Jan 10:10PM:
Re: Issues with Time Warner Cable service in New York

thanks, check your pm
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anon @ 11th Jan 06:58PM:
Re: Issues with Time Warner Cable service in New York

Is HDXtra part of digital cable? I mean I have digital cable and the HD box, I can watch HBO in HD (cause I pay extra for HBO) and I watch Discovery and National Geographic in HD.

But I get the blue screen telling me to call TW if I try to tune to HDXtra.

Also... I have the HBO in demand... is there no HD HBO in demand???
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anon @ 17th Jan 10:05AM:
Re: Issues with Time Warner Cable service in New York

For some reason, my HD commercials look a lot better than the actual shows. There's way too much ghosting and shitty quality. It doesn't look as bad at all on my cousin's TV. I don't know if it's my set-top box or area, though my cousin lives in the same neighborhood. I know it's not my TV because my PS3 looks sweet on it. I have a 1080p TV, and when putting the aspect ratio as 1:1 so I get black boxes around yet original size video, I still have the problem.

Also, why is there no HD on-demand for premium channels like HBO and Showtime?
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rv65 @ 17th Jan 02:09PM:
Re: Issues with Time Warner Cable service in New York

Those channels do exist but TWC hasn't decided to deploy them right now.
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apolodor2009 @ 11th Feb 02:42PM:
Re: Issues with Time Warner Cable service in New York

Hi
I saw your posting here to solve some issues with the cable box.Here is the story:

I have
HD cable box Samsung SMT H3050 provided by TWC
32LG30 HD TV
PANASONIC PT AE2000U projector
DENON AVR 3808CI
HDMI cables MONSTER CABLES ULTRA 1000
PS3
Now here it comes the issue:
IF i connect the HD box with HDTV or HD PJ trough HDMI cables is ok (however is not the best),but seems the monitors don't have the capabilities to reproduce a good sound i used the AV receiver.So I've input the receiver between the cable box and the TV/PJ.Hooked with HDMI cable the video imagine every 10 sec blink on both monitors(the sound is ok its not breaking). I did the also trough the component cables connections with optic cable and its seems ok video and sound (no blink).Now i suspect the issue in AV receiver logic?huh.The video signal trough HDMI blink but component no!?
We living in the HD era, so i don't want to use component cable (7.1 surround eg).I called the manufacturer of the receiver and they said to send the receiver for the test
Before i send the AV , i want just an opinion and if you heard about this issue
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anon @ 12th Feb 12:41PM:
Re: Issues with Time Warner Cable service in New York

Currently have the SA 8300 HD DVR, which I dont like...

Is there any other HD DVR Cable box currently available?

Im hearing good things about the Samsumng H3090 but no one at TW seems to know if its availabe.. or WHEN it will be available.

Any help?
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OB Kenobi @ 15th Feb 05:40AM:
Re: Issues with Time Warner Cable service in New York

Why is G4TV still broadcasting in SD even though it is listed as an HD channel?
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anon @ 15th Feb 01:16PM:
Re: Issues with Time Warner Cable service in New York

said by OB Kenobi :

Why is G4TV still broadcasting in SD even though it is listed as an HD channel?

Do you have an HD box connected with HDMI, DVI, or component cables to an HD TV?

Are you watching the HD version of the channel and are the progams broadcast in HD?

Often only new episodes of certain programs are in HD even on the HD version of the channel, everything else is SD and maybe stretched. Don't believe the guide data for what is HD and what is not, often it's wrong and the broadcaster controls that not the cable company.
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Steve Mehs @ 15th Feb 03:16PM:
Re: Issues with Time Warner Cable service in New York

quote:
We living in the HD era, so i don't want to use component cable

Why not? Component is HD, just like HDMI or DVI, only it's an analog connection. I honestly notice no difference between HDMI and component on my Sony HDTVs at all, only reason I use HDMI is the eliminate cable rat nests as only one cable is needed for audio and video as opposed to 4. And By the way, you got ripped off big time getting cables from those scam artists at Monster.
--
Don't Blame Me, I Voted For McCain
Welcome to The SSA, The Socialist States of Amerika, Lead By Your Dictator, Hussein Obama
Adolf Hitler, Joseph Stalin, Mao Zedong, Fidel Castro, Saddam Hussein, B. Hussein Obama
Obama = Terrorist
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anon @ 17th Feb 07:05AM:
Re: Issues with Time Warner Cable service in New York

visuelez how long does it take to fix a problem @ twcnyc? i reported the cspan problem a month ago. they seem to make it worse by overdriving the right channel audio and still no left channel audio. and yes many hotels are still analog as rooms take channels 2-13 and there are about 20 digital boxes in the basement that convert digital to analog.
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nyrmetros @ 17th Feb 06:50PM:
Re: Issues with Time Warner Cable service in New York

So what type of box does everyone have here in NYC?
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Rook008 @ 17th Feb 11:52PM:
Re: Issues with Time Warner Cable service in New York

SA 3250HD running Passport.
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mckenna797 @ 18th Feb 12:35AM:
Re: Issues with Time Warner Cable service in New York

SA 8300HDC DVR running Mystro
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visuelz @ 18th Feb 02:22PM:
Re: Issues with Time Warner Cable service in New York

I'll speak to my guys to see what's going on.
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chazman151 @ 22nd Mar 02:42PM:
Re: Issues with Time Warner Cable service in New York

Not so much of an issue (I think) yet, but have been having audio dropout problems of late with my 8300HD DVR.

I've noticed the problem when I'm watching a recorded program on Fox HD (705). I'm also recording another program at the same time I'm recording the one on Fox (but that channel doesn't have issues). No video problems at all. Using component cables.

Ideas?
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anon @ 22nd Mar 05:26PM:
Re: Issues with Time Warner Cable service in New York

I have these audio drop-out issues as well with my SA 8300HD also on FOX it has been so bad lately that it has driven me to torrenting the episodes to get a copy that I can hear all of the word that are being spoken. Is it box or cable related been thinking of TEVO lately for more drive space and features.
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anon @ 22nd Mar 06:07PM:
Re: Issues with Time Warner Cable service in New York

ch705 and 711 have been bad for months, fix it already! also on my hd tv without a box, fox and cw are the only ones that give proper PSIP channel number like 5-1 or 11-1. i think time warner just doesnt like fox and cw.
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Gsat7 @ 26th Mar 02:32PM:
Re: Issues with Time Warner Cable service in New York

I have noticed that just today in the North Jersey area the program guide has changed colors. I equate this to a software/firmware upgrade of some sort. How do I access the SA 4250HDC box's diagnostics menu? Up until today I pressed volume down/up at same time until mail flashed, then pressed channel up. That doesn't seem to be working now. Any insight, Visuelz?
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anon @ 31st Mar 07:46PM:
Re: Issues with Time Warner Cable service in New York

Same here in NY - now there is no digital 5.1 sound. Thanks Time Warner. Fios is looking better and better.
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anon @ 31st Mar 11:20PM:
Re: Issues with Time Warner Cable service in New York

I just switched from EarthLink Broadband to RoadRunner with Turbo expecting a big increase in speed. I notice a at night peak hours (9pm) my connection just bogs down, I run a speed test at speed test.com and at speedtest.nyc.rr.com with a 1.5m DL and 400kbps UL compared to off peak (7am) 15m DL and 780kps. I live at Flushing Queens. Is this an issue with Time Warner. Any advise is appreciate.

Thanks
Busted
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anon @ 31st Mar 11:55PM:
Re: Issues with Time Warner Cable service in New York

Consider yourself lucky!!! Im in Woodside and between 4pm and 3am Im connected at speeds such as 79.9 KBps!!!

Any word if/when they will split the node or add another to the flushing area?
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jfiveNYC @ 3rd Apr 02:13AM:
Re: Issues with Time Warner Cable service in New York

Has anyone's boxes been slower to respond since they updated the firmware last week? I didn't think it could get any worse, but I guess I should have learned my lesson from the internet side of their business.

@Hate TW: »[TWC] NYC - Slow Speeds, Part 2
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anon @ 11th Apr 01:47PM:
Re: Issues with Time Warner Cable service in New York

I've been having issues with the new firmware where upon changing channels, the title and the channel icon change, but the number doesn't. Also when using the guide , if I hit up or down, occasionally it will just take off in either direction and not stop scrolling.

Oh and changing channels is still horribly slow.
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rv65 @ 12th Apr 05:03AM:
Re: Issues with Time Warner Cable service in New York

I heard that the Passport boxes will be getting MDN starting on May 31st. However this will likely be a staged roll out. TWC has done this before where they rollout an update on one box type, then another, and so on. MDN is for the non HDC boxes or the Samsung boxes. MDN is not written in Java and it's better in some cases than ODN but it has it's problems. It's faster than ODN but not as stable though they may have fixed that. There are probably a few Passport areas here and there so they will eventually have to update them. Once the Passport areas get updated to Navigator then it's the SARA areas next. SARA owners might actually like this update since it will give them some neat features. By then MDN and ODN will be much better. Same with the boxes. Hope this helps.
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chazman151 @ 17th Apr 08:13AM:
Re: Issues with Time Warner Cable service in New York

Had a weird deal with my 8300HD DVR. It's like it went back in time. Some of my saved shows from a few days ago were deleted, and they had shows there from 4/9 that I had already viewed/deleted (which when I tried to access were not available). They also had restored shows to my series manager which I had canceled weeks ago.
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anon @ 21st Apr 06:59PM:
Re: Issues with Time Warner Cable service in Flushing, New York

:(Sadly Time Warner Cable HD TV service in the NYC area stinks. I am in the Flushing Queens, NY area of service. I too have been experiencing drop outs, pixelixation, freeze ups, on various HD channels more and more. I went and exchanged my old Scientific Atlanta HD box and got their new Samsung 3050 box. Still get the pixelization freeze ups and audio drop outs on some HD channels I watch. I was trying to watch a HD MAX channel one night and that one channel was constantly freezing up and blanking out to where 90% of the time all I see is a blank screen! Yet if I switch channels one up or one down, those other channels were coming in smooth. That tells me that Time Warner is screwing up the signal somehow at their source feed end! I am getting tired of this poor service as almost every HD movie I watch has to freeze up and pixelate and go blank every time! I bet they do that so that you cannot have a complete smooth recording of a movie?!!? I am soon thinking of canceling my Time Warner TV services as they have the balls to hike my subscription prices now to ridiculously unaffordable, unjustifiable and unsustainable by me. :(
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anon @ 21st Apr 11:36PM:
Re: Issues with Time Warner Cable service in Flushing, New York

said by staticfree2 :

I too have been experiencing drop outs, pixelixation, freeze ups, on various HD channels more and more.

Sounds like a poor signal issue. Call and have a tech come out to fix it.

P.S. Channels that appear next to each other on the box don't have to be on adjacent frequencies on the cable.
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anon @ 25th Apr 09:15PM:
Re: Issues with Time Warner Cable service in New York

i have 2 passport boxes and 1 ODN box that always loses authorization. box or wiring problem? swapping placement of the boxes points to problem with my samsung odn box. flushing ny time warner
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visuelz @ 27th Apr 10:55PM:
Re: Issues with Time Warner Cable service in New York

PM me your mac address or serial number
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rv65 @ 28th Apr 10:34PM:
Re: Issues with Time Warner Cable service in New York

Is MDN going to be deployed on May 31st?
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visuelz @ 29th Apr 07:37PM:
Re: Issues with Time Warner Cable service in New York

I'm not sure about the date, but we've been testing it and it's very promising. I'm sure you guys would like it.
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rv65 @ 29th Apr 08:22PM:
Re: Issues with Time Warner Cable service in New York

I've had MDN for over a year and it's been bad but has gotten better. Just don't run it on an older Pioneer or SA boxes since they tend to have problems with it. Especially if it's several years old.
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visuelz @ 1st May 05:49PM:
Re: Issues with Time Warner Cable service in New York

said by rv65 :

I've had MDN for over a year and it's been bad but has gotten better. Just don't run it on an older Pioneer or SA boxes since they tend to have problems with it. Especially if it's several years old.

That's probably due to the low memory set tops but we've cleared out the unnecessary stuff on the bfs
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anon @ 1st May 10:20PM:
Re: Issues with Time Warner Cable service in New York

said by visuelz :

That's probably due to the low memory set tops but we've cleared out the unnecessary stuff on the bfs

my parents have had time warner for many years on standard def tv with pioneer voyager boxes. will mdn have problem functioning on them?
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visuelz @ 2nd May 08:06PM:
Re: Issues with Time Warner Cable service in New York

It sounds like you may have a low memory set top box. If they are in the new york city region, send me their MAC address and I'll poll some information from it.
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rv65 @ 3rd May 01:46AM:
Re: Issues with Time Warner Cable service in New York

It will work but it might be a bit sluggish. An HD box will work on a SDTV and it runs a bit better since it has a better CPU and more RAM. TWC hasn't ordered SD boxes in a very long time since it's cheaper just to get HD boxes. I now have a SA 3250HD that used to be our main box. I replaced the main box with the 8300HDC. I also have a 4250HD. Pioneer has no longer made cable boxes for quite a while now so you might just want to convince them to swap it if it has response issues.
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mckenna797 @ 7th May 01:45AM:
Re: Issues with Time Warner Cable service in New York

What was up with TW in NYC queens tonight, Turned on my 8300hdc and went to 702 WCBS-HD and got the Message to view this channel contact customer service, I rebooted the box and all was well did TWC do An update that required a reboot?
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nyrmetros @ 7th May 11:18PM:
Re: Issues with Time Warner Cable service in New York

said by chelsea_nyc :

I've been having issues with the new firmware where upon changing channels, the title and the channel icon change, but the number doesn't. Also when using the guide , if I hit up or down, occasionally it will just take off in either direction and not stop scrolling.

Oh and changing channels is still horribly slow.

I have this same problem exactly.
when I am scrolling down in the guide, the info will hang on a previous channel. so annoying.
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rv65 @ 8th May 09:59PM:
Re: Issues with Time Warner Cable service in New York

I still think people should swap their low memory STB for a new ODN one once it comes out. If it does make a difference then it might be ok. I still remember using MDN when I got my Pioneer BD-V1100. It looked like DOS. Changing the channel was a pain since it would magically jump to a much higher channel then what you wanted. It didn't help that it was slower than molasses. It ran great with Passport though. I hope NYC gets a successful MDN rollout.
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anon @ 9th May 06:18PM:
TWC internet outages in Queens?

Are there any known issues with Internet service in Queens (zip code 11374)? Internet has been mostly down since 10pm EST last night (May 8th)... we're going on 20hrs of near-outages.
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anon @ 9th May 07:19PM:
Re: TWC internet outages in Queens?

Figures... an hour or two after I posted, Internet service was restored. Nm!
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rv65 @ 9th May 11:54PM:
Re: Issues with Time Warner Cable service in New York

Here is a list of recommended box list for MDN. I made this list so that the consumer can get an optimum MDN experience. Old boxes from 1999-2001 era boxes tend to have problems running MDN. If you have one of the boxes to avoid then you should swap it for a new ODN box. The HD boxes tend to run MDN a bit better since they have better hardware like more CPU and more RAM.

Scientific Atlanta 3250
Scientific Atlanta 3250HD
Scientific Atlanta 8300
Scientific Atlanta 8300HD
Pace DC-510
Pace DC-550

Boxes to avoid with MDN

Scientific Atlanta 8000
Scientific Atlanta 8300HD
Any Pioneer box regardless of HD or SD
Scientific Atlanta 1000-2000 series
Scientific Atlanta 2200 (Maybe good, maybe bad)
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obiwanfong @ 26th May 08:01PM:
Re: Issues with Time Warner Cable service in New York

Hey Visuelz,

Sorry if this has been resolved elsewhere but is there any easy fix to the audio dropout issue on the HD channels (esp FOX)? The sound "skips" every few minutes and it's near impossible to listen to. Have tried to switch to a newer 3090 or 3270 box (currently have the SA 8300HDs in Southern Manhattan) but dealing with TWC customer service (from phone reps to field techs) has been absolutely maddening. Appreciate any insight you may have.

Thanks
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rv65 @ 26th May 08:14PM:
Re: Issues with Time Warner Cable service in New York

The 3090 is already being deployed right now at a rate of 1 to 2 a day.
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rv65 @ 26th May 11:00PM:
Re: Issues with Time Warner Cable service in New York

The 8300HD shouldn't be in the avoid section. That was a typo. The SA 3100 and 3100HD are boxes you shouldn't run MDN on.
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obiwanfong @ 27th May 12:30AM:
Re: Issues with Time Warner Cable service in New York

Anything I could tell someone at TWC to check to confirm that? I talked to 3 different people (including the tech that came out) and got 4 different answers (not kidding) from
"Sure, it's available, I'll make a note from the tech" to
"No, that's only available in Brooklyn and Queens. I just installed one in Queens yesterday" to
"Yes, we just got those in April but they're still being tested" to
"Oh sorry, it's actually only available customers in Staten Island." Those last two were from a "supervisor" who couldn't tell me what the difference between ODN and MDN was. Or what either stood for. Or what model number boxes they even offered (she eventually asked around for the last two).

I'd pretty much resigned myself to for a tech to come out every week or so to replace the box until I actually get it. The only thing worse than dealing with lousy phone reps is spending 3 hours on a Saturday at 23rd St only to find out that by "new" box, they actually meant one that came out in 2006.
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rv65 @ 27th May 02:28AM:
Re: Issues with Time Warner Cable service in New York

The 3090 unfortunately has it's own set of issues. Mostly with the version of ODN that NYC is using which is an older version. The latest version of ODN performs better on the 3090. ODN is the OCAP program guide that runs on the 3090 and the HDC boxes. MDN is just like ODN except it's for boxes like your 8300HD. They are testing it and it might come out soon but that could be delayed. I think TWC NYC is ordering the 3090 with the 320 GB HDD option but they could be ordering the 160 GB model.
--
SA 8300HDC ODN v3.1.1_3
SA 3250HD MDN v2.4.4-14
SA 4250HDC ODN v3.1.1_3

www.bradblog.com
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anon @ 27th May 03:36AM:
Re: Issues with Time Warner Cable service in New York

i understand wanting to have the latest and greatest but thats a lot of trouble to go thru just for a box. weather in nyc is nice. go enjoy rather than spend on phone or at 23 street.

said by obiwanfong :

Anything I could tell someone at TWC to check to confirm that? I talked to 3 different people (including the tech that came out) and got 4 different answers (not kidding) from
"Sure, it's available, I'll make a note from the tech" to
"No, that's only available in Brooklyn and Queens. I just installed one in Queens yesterday" to
"Yes, we just got those in April but they're still being tested" to
"Oh sorry, it's actually only available customers in Staten Island." Those last two were from a "supervisor" who couldn't tell me what the difference between ODN and MDN was. Or what either stood for. Or what model number boxes they even offered (she eventually asked around for the last two).

I'd pretty much resigned myself to for a tech to come out every week or so to replace the box until I actually get it. The only thing worse than dealing with lousy phone reps is spending 3 hours on a Saturday at 23rd St only to find out that by "new" box, they actually meant one that came out in 2006.

rv65 @ 31st May 05:04AM:
Re: Issues with Time Warner Cable service in New York

I do agree with that. I think within a month the 3090 should be available in quantity though there are some teething issues with it.
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anon @ 31st May 01:50PM:
Re: Issues with Time Warner Cable service in New York

i have an issue with time warner nyc. i had some damage in my house after a contractor came to install service. a foreman came a few days later to assess damage. in addition to the damage, 1 of my cable boxes was bad but the foreman could not replace and had to book a service call. is this a labor issue or just plain stupid policies by this company? not like i was asking the guy to replace all the wiring but just to change a box! 3 total visits just to get service working.
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visuelz @ 4th Jun 11:14PM:
Re: Issues with Time Warner Cable service in New York

they have different people to replace boxes...
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visuelz @ 4th Jun 11:14PM:
Re: Issues with Time Warner Cable service in New York

we're expecting a new set of code to be released soon.
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visuelz @ 4th Jun 11:14PM:
Re: Issues with Time Warner Cable service in New York

are you referring to channel 705? ill check on that channel at work tomorrow.
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rv65 @ 5th Jun 01:39AM:
Re: Issues with Time Warner Cable service in New York

Next ODN version like 3.1.1_x or ODN3.2? I'm on 3.1.1_3 which is ok but there is supposed to be a new version in the pipeline.
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rv65 @ 6th Jun 12:00AM:
Re: Issues with Time Warner Cable service in New York

»www.avsforum.com/avs-vb/showpost···unt=8333

Satch Man on AVSforum.com has this really good piece of advice for all you passport users. I can't stress enough on the legacy boxes like those old Pioneer's. All you Pioneer and legacy SA users should let go of them. Boxes like the 3250HD however are just fine. The 8000/8000HD are ok but the 8300HD is a bit better. Then again the 3090 is pretty awesome as well. Of course I no longer have an MDN box. I got a sleek lookin' SMT-H3260 :).

If you have anything of importance. Please archive or watch it. Some people who've been upgraded to navigator lost all their recordings. Navigator is also sensitive to signal strength. Hope this helps.
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visuelz @ 7th Jun 12:23AM:
Re: Issues with Time Warner Cable service in New York

Lets just say...we'll be saying bye to that OS soon...
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rv65 @ 7th Jun 01:29AM:
Re: Issues with Time Warner Cable service in New York

Probably within a couple of weeks. Or maybe within a month.
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rv65 @ 7th Jun 11:34PM:
Re: Issues with Time Warner Cable service in New York

I think your being. The actual OS is PowerTV on the SA and Pioneer boxes. Samsung boxes can run either VxWorks or Linux. VxWorks is used on the 3050 while the 3090, 3260 and 3270 run a specialized version of Linux. The guide runs on top of that OS. Hope this helps.
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T1249NTSCJ9 @ 17th Jun 08:26PM:
Re: Issues with Time Warner Cable service in New York

Been having issues with my internet service as of this morning. I'm barely hitting 3MB on speakeasy & speedtest sites.
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visuelz @ 29th Jun 02:00AM:
Re: Issues with Time Warner Cable service in New York

Just want to give you guys an update that we're working with Fox on the audio issue.
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anon @ 30th Jun 07:24AM:
Re: Issues with Time Warner Cable service in New York

Internet and cable TV are both out in central Maine :(
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joshk @ 11th Jul 10:22PM:
Re: Issues with Time Warner Cable service in New York

Have you seen issues with HDMI output on the Samsung 3050 boxes to Vizio? I just picked one up two days ago to hook-up to my Vizio monitor. Signal will cut out permanently after a short period when I turn to HD channels. Have to shut off box and monitor to get it working again.

Tried the same box and HDMI cable with a Viewsonic monitor I have and it worked fine. Component also worked fine to my plasma, but can't use component to the Vizio because it doesn't have component inputs. Also tried restricting box output to 480p; didn't help.

Would appreciate any ideas.

Thanks in advance for your help.
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chazman151 @ 14th Jul 05:43PM:
Re: Issues with Time Warner Cable service in New York

See my 8300 HD box was updated today. Now have on screen call waiting, new interface, etc. Had to reconfigure Series Mgr.
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rv65 @ 14th Jul 08:34PM:
Re: Issues with Time Warner Cable service in New York

1 guy on another forum had the update completely brick his box. Navigator has the ability to destroy your perfectly functioning Passport box. This is a fully stable version of Navigator not some test version.
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LyleGoldstei @ 14th Jul 08:46PM:
Re: Issues with Time Warner Cable service in New York

First post. Had too after the update. I was dreading this day. I been with Passport with sa 8300hd for a while and refused to update.
I see in over a year they haven't added a keyword search nor have a search by highlighting the show and hitting search to see when the show is on again later in the week. Nor can you record from "any channel" as an option when picking a show series.

And they removed all the themes search including science.

Adding insult to injury, it deleted any series that were not actively being recorded (i.e. fringe not being shown so they deleted the show from series list)

And I am glad to see others having audio dropouts on 705. Had two techs (wasted two days) come in so they could tell me its impossible to have audio dropouts without video problems even after recording the phenomenon.

TW is unbelievable.

Sorry for the complaining.

Forest Hills,NY
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rv65 @ 14th Jul 08:54PM:
Re: Issues with Time Warner Cable service in New York

said by LyleGoldstei :

First post. Had too after the update. I was dreading this day. I been with Passport with sa 8300hd for a while and refused to update.
I see in over a year they haven't added a keyword search nor have a search by highlighting the show and hitting search to see when the show is on again later in the week. Nor can you record from "any channel" as an option when picking a show series.

And they removed all the themes search including science.

Adding insult to injury, it deleted any series that were not actively being recorded (i.e. fringe not being shown so they deleted the show from series list)

And I am glad to see others having audio dropouts on 705. Had two techs (wasted two days) come in so they could tell me its impossible to have audio dropouts without video problems even after recording the phenomenon.

TW is unbelievable.

Sorry for the complaining.

Forest Hills,NY

Keyword search is a top priorty for Navigator. They're licensing some Tivo patents that should make it better than the one used in Passport. That's probably a highly requested feature. Manual recording would make it even better.
--
SA 8300HDC ODN v3.1.1_3
SMT-H3260 ODN v3.1.1_3
SA 4250HDC ODN v3.1.1_3
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visuelz @ 14th Jul 10:12PM:
Re: Issues with Time Warner Cable service in New York

I'll talk to the programmers for MDN and see if there's anything upcoming for the search features. As for 705, the issue is on Fox's side. We're actively working on it.
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rv65 @ 14th Jul 10:55PM:
Re: Issues with Time Warner Cable service in New York

I've already known that Keyword Search is going to happen in MDN and ODN. It's being beta tested somewhere.
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chazman151 @ 15th Jul 03:38PM:
Re: Issues with Time Warner Cable service in New York

I too miss the search feature that would show you when a particular show was on later in the week. Also had around 6 programs that I deleted months back return to "inbox." Feel like calling Ghost Hunters ;')

Everything else seems ok so far....don't record any shows on 705 till the fall (Dollhouse, 24, Fringe, etc). Hope the audio droputs are fixed by then.

On side note, the Start Over feature. If you start the program over, you can't ff/rew/pause with DVR on parts of show you missed, right?
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rv65 @ 15th Jul 06:44PM:
Re: Issues with Time Warner Cable service in New York

You can rewind on start over but not FF.
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LyleGoldstei @ 15th Jul 08:31PM:
Re: Issues with Time Warner Cable service in New York

Wow, this is truly awful. Did they think this was an upgrade with loss of half of functionality? Beyond it being a touch slower,

-no manual recording
-review/forward is absolutely awful;never stops at the moment you stop it. (you have to pause and play)
-the color scheme of telling what is being recorded (red) when looking through episodes of shows gone.
-on recordings no indication of how long the show, movie is for. (another extra click)
-doesnt even show the full name of show, episode on recordings.
(can you tell the difference between law and.... vs. law and....)
-reordering shows to kept longer- gone.

who knows what else?

Is anyone as irritated as I am? I don't have much money but I got to go to tivo. This is unacceptable.
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anon @ 20th Jul 05:12PM:
Re: Issues with Time Warner Cable service in New York

July 20 2009

I just bought new HDTV Panasonic TCL37G1. I just got
Time Warner's new HD cable box Samsung SMT-H3050.

The HDMI connections work sporadically. 1st HDMI on TV
hardly works ( only video ). 2nd & 3rd HDMI connections on TV work and sometimes dont work. I hv to turn HDTV on and off & HD cable box on and off several times before I
can get connection to work sound & Video.

The component connection works fine. All the time.
But I want the component connection for my Stereo.

Whats wrong w/ Time Warner???
I had a tech in already. Got a new one coming this week.
I switched the Samsung box, I switched the HDMI cables.

I contacted Panasonic, they told me the HDMI connection works @ version 1.3.
Does Time Warner only work @ version 1.1 ???
Is this a source of the problem ???

Also the Cable TV guide doesnt always work, Im on 1 channel
the guide is on another.
Also not all the HD channels come in, they come in sporadically. Also the audio goes out once hour for 5 - 10 seconds. Video also breaks up alot.

pls advise
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pende_tim @ 21st Jul 08:31PM:
Re: Issues with Time Warner Cable service in New York

Similar troubles in Fayetteville, NC.
New Sony 46" KDL46S5100 HDTV and SA8300 DVR box.

I am seeing the Audio drop sporadically.

So far I have replaced the TV once ( thanks, Best Buy!! ) replaced the SA8300 3 times and replaced the HD cables . Even after that I am still losing Audio. The symptom I am seeing is that audio breaks up and goes away for a few seconds to a few minutes and then seems to come back on it's own. Switching channels seems to help restore sound some times. If I am watching a program from the DVR, the audio can drop also but the drop is not in the same place if I rewind and replay the program. This tells me the source is fine on the DVR and something is going on during the decoding on playback.

AND... starting in the past day or so: "red light" shows a program is recording and it really is not being recorded Another problem recently: when a show is really recording randomly it stops recording.

And now -starting today- video is getting flaky..... blank screen when I power it up for a while then it corrects it self.

This video performance must be embarrassing to the professionals who work at this company! Sounds like the bean counters have trumped the technical and quality staff again.

I signed up for the 2 year "lock in" and am within my 60 days so If they don't get this sorted out fast, I am off to Dish/DirecTV.

Tim
--
The difference between genius and stupidity is that genius has its limits.
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anon @ 21st Jul 10:38PM:
Re: Issues with Time Warner Cable service in New York

when is manhattan getting MDN?
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anon @ 22nd Jul 06:32PM:
Re: Issues with Time Warner Cable service in New York

looks like time warner forgot to move vme. i still get it on old channel slot only.

Legal Notice Time Warner Cable's agreements with programmers and broadcasters to carry their services and stations routinely expire from time to time. We are usually able to obtain renewals or extensions of such agreements, but in order to comply with applicable regulations, we must inform you when an agreement is about to expire. The following agreements are due to expire soon, and we may be required to cease carriage of one or more of these services/stations in the near future: azteca America, BBC on Demand, Chinese Channel, Chinese Cinema, E!, Fuel TV, Great American Country (GAC), Game Show Network, HITN, Lifetime, NBA TV, ShopNBC, Style, Supercanal, The Arabic Channel, RTVi, RAI, NGTV, TV Guide, TV Japan, TV Polonia, Weather Channel, and WPIX. In addition, from time to time we make certain changes in the services that we offer in order to better serve our customers. The following changes are planned: On or about July 22, 2009 we will launch the following new channels: UNTV on ch. 167, SET ASIA on ch. 561, Filipino Channel on ch. 594 and MSNBC HD on ch. 714. In addition, Vme will move from ch. 841 to chs. 168 and 818, HD Theater from 718 to 767 and Bravo HD from 719 to 718. Also on that date for customers with cable ready TV's and TV's directly connected to cable (direct hookups) we will move TV Guide from ch. 96 to ch. 18. The previously announced discontinuance of Music Choice Contemporary Instrumentals, ch. 647, Taste of Italy, ch. 648 and Tejano, ch. 649 will occur on or about July 22, 2009. Also on that date we will discontinue carriage of iN DEMAND Movies and Events as provided on channels 304 - 307. You may downgrade or terminate service without charge at any time. Further, if carriage of a premium service is discontinued and you have incurred installation, upgrade or other one-time charges relating to such premium service within six months prior to the date of the change, you may elect to downgrade or terminate service within 30 days and obtain a rebate of any such charge.
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anon @ 24th Jul 12:44AM:
Re: Issues with Time Warner Cable service in New York

TWC did an unrequested firmware update on my Explorer 3250 SD box to, I'm guessing, Mystro, which is very slow in response and is missing the VCR Timers option.

Now I cannot set the box to turn on and tune to a specific channel and then turn off later so that I can record programs on my VCR. Should I go to FIOS or is their some fix for this? Do any of the Mystro firmware boxes have VCR Timer options?
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rv65 @ 24th Jul 01:11AM:
Re: Issues with Time Warner Cable service in New York

None. Mystro which is really MDN doesn't have timers like that. I think your mislead on it being a firmware. It's just a guide app. It runs on top of an actual OS called PowerTV. Passport was also just a guide program. I think TWC removed that feature so they could sell their DVR.
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anon @ 24th Jul 05:10PM:
Re: Issues with Time Warner Cable service in New York

So, if I want to record on my VCR I have to go to FIOS ?

This is insane !!!
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anon @ 24th Jul 06:50PM:
Re: Issues with Time Warner Cable service in New York

said by FirmwareFromHell :

So, if I want to record on my VCR I have to go to FIOS ?

This is insane !!!

I don't think FIOS has timers either.
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anon @ 25th Jul 07:52AM:
Re: Issues with Time Warner Cable service in New York

Hi, I live in Queens and I have had TWC for @ 4 years now. Original install was with a digital box. In January 2009, I took the plunge and bought a High Def. set and upgraded my service with TWC. I exchanged the box for a HD Box and connected everything myself. The only thing we noticed was that when we changed channels the picture would display,than go off for a second and than redisplay. This past week on Tuesday, 7/21 there was some sort of outage in my area which affected service and the HD box. TWC came out on Friday 7/24. After several hours they finally got a replacement box to work and they did some work on the lines outback of my house. Now we have issues with the picture and sound quality while watching TV. The service guy said that the signal was weak and recommended replacing the wiring inside the house. Do I need to replace the original cable line to resolve this signal issue or is it a problem on TWC's end?
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np23 @ 25th Jul 09:01AM:
Re: Issues with Time Warner Cable service in New York

said by FirmwareFromHell :

So, if I want to record on my VCR I have to go to FIOS ?

This is insane !!!

Or you could join everyone else in 2009 & get a DVR. Who uses VCRs in this day & age?
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anon @ 25th Jul 11:16AM:
Re: Issues with Time Warner Cable service in New York

It is $20 extra each month minimum that I do not have, unless I do not feed my kids lunch which I do not think they will consider a fair trade off. :)

It is $10 extra for DVR service and $10 extra for each DVR box. Also I cannot tuck the DVR into an envelope like I can with a VHS tape or a DVD-R and take it with me to another room or to my van to keep the kids from fighting on a long trip.

The DVR from the cable company has no burn to DVD option and is too expensive for people on a budget in this tight economy. This Mystro Navigator nonsense is just another way to pick our pockets. :mad:
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Hawkeye61 @ 25th Jul 04:08PM:
Re: Issues with Time Warner Cable service in New York

To: Jimdys, who said: "The only thing we noticed was that when we changed channels the picture would display,than go off for a second and than redisplay."
--------------------------------------------------------------------

If you set your tv and cable box to the same res like 1080i or 720p. you will not have the 2 second blank screen on channel change. I had the same prob and this corrected it and to think they sent a tech out who just had to access a menu option so sad.
hope this helps.
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rv65 @ 25th Jul 10:43PM:
Re: Issues with Time Warner Cable service in New York

You can burn to DVD. If you have a DVD recorder using the analog outs then it's possible. Most DVD recorders these days have IR blasters so it's possible.
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jimdys @ 26th Jul 06:19PM:
Re: Issues with Time Warner Cable service in New York

Hey Hawkeye61- Thanks for the feedback but that issue-the 2 second blank screen change has been resolved when TWC sent out a tech on Friday. The problem I am having is audio and pixel drop out which, according to the TWC tech. is a weak signal. He suggested having the inside cables replaced. My question is if I need to have this done or is there a problem with the Samsung 3050 box or something on TWC's end. I noticed some other comments related to problems with the Samsung 3050 box.
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rv65 @ 27th Jul 07:15PM:
Re: Issues with Time Warner Cable service in New York

FirmwareFromHell,

Try pressing select and use the Timer Reminder option. Try using that and report us how it works.
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Hawkeye61 @ 31st Jul 09:02AM:
Re: Issues with Time Warner Cable service in New York

said by jimdys :

Hey Hawkeye61- Thanks for the feedback but that issue-the 2 second blank screen change has been resolved when TWC sent out a tech on Friday. The problem I am having is audio and pixel drop out which, according to the TWC tech. is a weak signal. He suggested having the inside cables replaced. My question is if I need to have this done or is there a problem with the Samsung 3050 box or something on TWC's end. I noticed some other comments related to problems with the Samsung 3050 box.

Hi,
Yes sounds like a weak signal is causing your problem. The tech can see if you have inside wiring problem by doing a signal check at your first POE (Point of Entry) on the cable feed.
I am not getting pixel problems with the samsung, only issue I find with the samsung is the pausing of the guide as you scroll through it. Seems like the samsung cannot handle the navigator guide to well. need more speed captain!
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fourboxers @ 4th Aug 06:19PM:
(topic move) Issues with Time Warner Cable service in New York

Moderator Action
The post that was here, has been moved to a new topic .. »Issues with Time Warner Cable service in New York
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ToranagaSama @ 5th Aug 01:45AM:
Re: Issues with Time Warner Cable service in New York

said by LyleGoldstei :

Wow, this is truly awful. Did they think this was an upgrade with loss of half of functionality? Beyond it being a touch slower,

-no manual recording
-review/forward is absolutely awful;never stops at the moment you stop it. (you have to pause and play)
-the color scheme of telling what is being recorded (red) when looking through episodes of shows gone.
-on recordings no indication of how long the show, movie is for. (another extra click)
-doesnt even show the full name of show, episode on recordings.
(can you tell the difference between law and.... vs. law and....)
-reordering shows to kept longer- gone.

who knows what else?

Is anyone as irritated as I am? I don't have much money but I got to go to tivo. This is unacceptable.

I fully agree with you.

Mystro sucks.

I did not ask for this "upgrade"!

Why am I not allowed to continue using Passport?

This has got to be illegal.

Time to look for a dual-tuner ReplayTV box. Already have Lifetime service.
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rv65 @ 5th Aug 02:55AM:
Re: Issues with Time Warner Cable service in New York

TWC won't pay for Passport. Even if you got a Passport box it will automatically upgrade itself to Navigator.
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anon @ 6th Aug 07:18PM:
Re: Issues with Time Warner Cable service in New York

why do u say this has got to be illegal? they can put whatever they want on their boxes.

now u as a consumer can choose to keep it or go to another provider such as verizon or dish.

said by ToranagaSama :

anon @ 7th Aug 03:56PM:
Re: Issues with Time Warner Cable service in New York

well, not really an issue ... got mystro yesterday and was playing around with search ... searched for star trek ... and there it was ... the new star trek movie ... available for 11.99 ... but it's not listed on any of the on-demand guides ... would it work if i actually pressed the buy button or is this being pulled from some hotel system or something?
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MacAlert @ 7th Aug 04:58PM:
Re: Issues with Time Warner Cable service in New York

Have you checked in channel 699?
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anon @ 10th Aug 03:05PM:
Re: Issues with Time Warner Cable service in New York

i did check 699 ... nope, no star trek anywhere ... other than thru the search.
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MacAlert @ 10th Aug 08:05PM:
Re: Issues with Time Warner Cable service in New York

Hmm..I don't see the new move in the guide. Can you get a screenshot?
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thedoctor @ 13th Aug 11:35PM:
Re: Issues with Time Warner Cable service in New York

yep!

MacAlert @ 14th Aug 07:24AM:
Re: Issues with Time Warner Cable service in New York

Did you check channel 1000? I don't see it on my 3090.
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rv65 @ 14th Aug 03:59PM:
Re: Issues with Time Warner Cable service in New York

23rd street now has 320 GB 3090's.
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thedoctor @ 15th Aug 01:01AM:
Re: Issues with Time Warner Cable service in New York

yep, checked 1000 ... wasn't there ... this is only visible via search.
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MacAlert @ 15th Aug 11:40AM:
Re: Issues with Time Warner Cable service in New York

Interesting, I don't see it on either of my two boxes.
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rv65 @ 15th Aug 05:55PM:
Re: Issues with Time Warner Cable service in New York

Now the next batch of 3090's will have 320 GB HDD's on Tuesday.
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thedoctor @ 15th Aug 08:43PM:
Re: Issues with Time Warner Cable service in New York

is nyc getting the 3270s?
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rv65 @ 15th Aug 10:18PM:
Re: Issues with Time Warner Cable service in New York

Nope just the 320 GB 3090's.
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rv65 @ 17th Aug 01:04AM:
Re: Issues with Time Warner Cable service in New York

3270 isn't even out yet for all I know. It's still got bugs though they aren't any major bugs. Just minor bugs that you'll have to live with. The major bugs actually were fixed in a software update. Probably the low level OS not ODN.
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watchit @ 28th Aug 09:24AM:
Re: Issues with Time Warner Cable service in New York

What Time Warner Cable seems to have done now is block timer VCR recordings precisely because they want to sell DVR. And like others who have posted, I don't want to waste money I don't have to.
watchit
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drivers93 @ 29th Aug 10:25PM:
Re: Issues with Time Warner Cable service in New York

I've got TWC in Mahattan and a SA 8300HD box. This is a list of all the bad changes I've found when we got switched from Passport to Mystro (Navigator):

-shows in program guide no longer have labels "Live", "Taped", or "Repeat". How are you supposed to know what shows are live? Really bad for programming DVR for sports.
-DVR no longer automatically prompts you to extend the end time of live programs.
-in the guide the label "NEW" is shown erroneously in many programs that aren't new.
-the guide provides less program "info" than before.
-in the guide you can no longer jump between your favorite channels- now you will leave the guide and tune to the favorite channel instead.
-the duration of the programs are no longer displayed on the first screens in the guide, search, or show list- you have to drill down to see it.
-searching for shows is much less user friendly and takes much more buttons and time. The Find Shows feature puts you back at "A" every time you start a search. I used to be able to press one button ("C") to see every instance of whatever show I was on in the guide. Now I have to keep drilling down, and also uncollapse multiple listings of a program.
-when you hit Pause the banner stays on the screen- it used to disappear. Not good for sports.
-when watching a recorded program the tuner displays the channel of the recorded program instead of the channel you're actually tuned to- not easy to remember what channel you're on if you want to go back to live tv.
-when using REW or FF it use to show the exact time you're at in the program. Now it's harder to figure out with just the one number on the left of the banner.
-the Instant Reply often doesn't work right the first time you use it on a program- the first time it replays only a couple of seconds. It replays the correct 8 seconds only if you hit it again.
-when you REW at the slowest speed, the program actually jumps AHEAD a number of seconds from where you release the REW button.
-viewing Scheduled Programs used to be one button away. Now you have to scroll to it, hit a button, then hit another button to sort by date or title- not good.
-no more going forward or back frame-by-frame when in pause mode. Again, bad for sports.
-previous hour of startup channel programming is no longer buffered each time I power on the cable box.
-icons on recorded program list no longer give detail on when shows will be erased.

Not to mention- in the new Start Over feature- once you're viewing a program in start over mode you can't even use FF.

I think it's a friggin insult TWC offers no concern or apologies for taking away all this functionality, and for what? for the dopey Start Over feature and caller ID on the tv screen? Gimme a break.

I suggest anyone else who's unhappy about losing these features keep calling TWC as often as possible and give them crap about it.

The only improvements in Mystro IMO:
-"% Full" display on recorded programs list.
-ability to sort all Favorite channels in the guide so they're all together.
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anon @ 8th Sep 02:44PM:
Re: Issues with Time Warner Cable service in New York

i recently was "upgraded" as they like to call it and am so mad with this new mystro or whatever they call it!
my biggest complaint is the manual recording option. does anyone know if this is available? if so how to use it, i have the 8300hd box and have never really had a problem with it.
I Need MY Manual Recording Option!
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chazman151 @ 9th Sep 12:12PM:
Re: Issues with Time Warner Cable service in New York

Today have had issues with my 8300HD where I'm recording one show and the tuner(s) think I'm recording two. When try to change the channel, says I need to stop recording one. They list the phantom recording as "unavailable". I've seen this happen a few times when, say one show ends at noon and another show starts and noon, and for that minute it lists two shows as overlapping. Now it does it when I'm only recording one show and there isn't another set to record for hours. Wonder where it comes up with this phantom "unavailable" show(when you look at show list, only lists one show recording)

Any ideas?
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anon @ 10th Sep 09:11PM:
Re: Issues with Time Warner Cable service in New York

Mystro is horrible. An Embarrassment. An epic disaster.

It is completely baffling to me why we should lose functionality - and be expected to pay the same price.

Not only are features missing, but I now have troubles with the box. It has inexplicably rebooted twice since the software 'upgrade'. Even while watching a program live, it stutters and freezes.

It makes one long for the days of analog TV and rabbit ears. At least that worked....
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LyleGoldstei @ 11th Sep 01:01AM:
Re: Issues with Time Warner Cable service in New York

DVR Recorder failed to record 2nd time in a week.

Recording Log- "The set top was unable to record this program"

2 months perfect box...now epic sh*t
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visuelz @ 11th Sep 06:19PM:
Re: Issues with Time Warner Cable service in New York

Please PM me when the channel you were watching along with the serial number of your box. Also, what type of box is it? Is this happening on only 1 channel?
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LyleGoldstei @ 12th Sep 10:31PM:
Re: Issues with Time Warner Cable service in New York

It was channel 711. I have the SA 8300HD. It happened both times and it happened when it was scheduled to record two hd programs. The other did record.
Beyond bizarre, as I mentioned before, one hd movie (finding nemo on the new Disney XD channel) continues to crash my box. I deleted it.
I will get the serial number to shortly. I dont feel like going behind the box.

To add insult to injury, I lugged my box to Queens Center Mall office. No Samsung boxes at all. May not get them for weeks the person said. Walked out.
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gadgetboyj @ 12th Sep 11:16PM:
Re: Issues with Time Warner Cable service in New York

said by LyleGoldstei :

To add insult to injury, I lugged my box to Queens Center Mall office. No Samsung boxes at all. May not get them for weeks the person said. Walked out.

That's because the new Samsungs are having problems with Video On Demand where it doesn't work at all and they're waiting until its fixed to give them out.
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visuelz @ 12th Sep 11:43PM:
Re: Issues with Time Warner Cable service in New York

Hmm... The boxes in our office works fine with VOD.
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gadgetboyj @ 13th Sep 03:39AM:
Re: Issues with Time Warner Cable service in New York

Well, I mean the newer boxes newer than the ones you have. They stopped using all Samsung boxes and will use the newest when they're fixed.
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mckenna797 @ 13th Sep 10:25AM:
Re: Issues with Time Warner Cable service in New York

I have the Samsung 3090 and no Problems here with VOD
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Pathfinder @ 13th Sep 12:21PM:
Re: Issues with Time Warner Cable service in New York

I hate Mystro. One problem I have not seen mentioned is loss of the ability to turn the freakin' display off when the box is off.
I have enough green lights in the bedroom with out that one. With Passport I had the option of turning the display off when the box is off. Now it's either No Display at all or Clock Always, Channel Always or Channel while tuning.
It may seem trivial to some but I liked it and am POd that they took it away.
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gadgetboyj @ 13th Sep 02:07PM:
Re: Issues with Time Warner Cable service in New York

said by mckenna797 :

I have the Samsung 3090 and no Problems here with VOD

Its only the newest ones. The 3050 and 3090 is second newest
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anon @ 13th Sep 05:19PM:
Re: Issues with Time Warner Cable service in New York

Does anyone else have issues with fox hd while watching sports. The last few Saturday baseball games and now with the football games today most camera angles, not all, are choppy, and some angles appear fuzzy and almost like they are slightly in slo mo. Every other channel i have tried looks perfect, and i just want to know if its a TWC problem or a Fox prob.
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anon @ 13th Sep 09:59PM:
Re: Issues with Time Warner Cable service in New York

I completely agree--the Mystro software sucks! I think we should start a petition to demand a discount (say 25% less) on all non-programming fees we pay to Time Warner, i.e. the cable box, the remote, the DVR service, etc. We're getting less capabilities in the "upgrade," so we should pay less accordingly. Here's is just short list of things I cannot stand in the "uprgrade:"

> Close caption does NOT work right. Many texts are lost.
> DVR marks recorded programs for deletion even though there's still plenty of memory left.
> I'm unable to reorder recorded programs in the order I'd like to have them deleted.
> When rewinding, the box jumps forward by a few seconds. This did not happen with the old software, but it does now, which is hugely inconvenient.
> The electronic TV guide only shows 1.5 hour of what's coming up. It used to be at least 2 hours.
> In the TV guide, when movie descriptions are shown, it doesn't show the director name or country of origin anymore. Also, the # of stars for the rating is now listed at the end, which means one would need to scroll to find if a movie is worth watching
> in the TV guide, one cannot find shows by keyword anymore
> The new software does not allow setting a precise start and end time for recording. One has to record the whole show or not at all.
> In the DVR mode, when fast forwarding or rewinding, the display does NOT indicate how many minutes you have moved. The visual gauge is not an adequate guide for where you are in the program.
> Now, a single touch on the A button erases a recorded program. It used to take 2 hits, which is a safer way to confirm deletion.
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rv65 @ 14th Sep 03:09AM:
Re: Issues with Time Warner Cable service in New York

NYC is using an outdated version of MDN which will end up getting upgraded someday.

Keyword search I know they'll add that shortly. I think its ok but my division always gets the latest version since we're a test market for new software. Mystro is actually called Navigator. If you complain to them about Navigator they sometimes will report it to the developers. It's still not perfect but I've never experienced a MDN DVR only it's OCAP cousin written in Java. The ones for the non C and Samsung boxes are written in C.
--
SA 8300HDC ODN v3.1.3_2
SMT-H3260 ODN v3.1.3_2
SA 4250HDC ODN v3.1.3_2
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adrman @ 14th Sep 10:50AM:
Re: Issues with Time Warner Cable service in New York

said by Annoyed :

Does anyone else have issues with fox hd while watching sports.

This has been an ongoing issue (nationwide and not just TWC I believe) for a month or so now. There's a thread on the avsforum if you want to read further on it. I was switching between ota and twc. OTA did not have the problem.
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gadgetboyj @ 15th Sep 09:03PM:
Re: Issues with Time Warner Cable service in New York

About the NYC has an older version, I guess that's a good thing as some of those things I haven't lost such as scheduling by time.
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rv65 @ 16th Sep 02:30AM:
Re: Issues with Time Warner Cable service in New York

SDV is coming to NYC. TWC singed a deal with BigBand to provide SDV solutions though other divisions use Cisco's SDV solution. SDV is great when it works but if it doesn't then it can be an issue. If it doesn't work then it will say Channel Not available. It will supposedly help them get more channels though NYC is large and diverse which means that all channels are being watched. We'll see how this will pan out in the future.
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SA 8300HDC ODN v3.1.3_2
SMT-H3260 ODN v3.1.3_2
SA 4250HDC ODN v3.1.3_2
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LyleGoldstei @ 16th Sep 07:50PM:
Re: Issues with Time Warner Cable service in New York

Leggatt,

One thing you can do when rewinding is the press the pause button when you see the spot you want to rewind to. If you hit play, it will not forward, it will play from that point.

Also,there are far more problems that need to be fixed other than keyword search.

Beyond the shortness of the descriptions of the guide, when recorded, it doesn't even record the description in the guide. It gets cut off.
And while you can see the 7th forwarded day (today is wednes and see next tuesday schedule), the 7th day of programming will not show up on scheduled shows to record (despite you having it scheduled to record) or it will not show up in search by title.
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rv65 @ 21st Sep 12:49PM:
Re: Issues with Time Warner Cable service in New York

The Hudson Valley area is getting SDV on certain channels. Tuning resolvers will be handed out for customers with CableCard PC's, Moxi units, and Tivo Series3/HD/HDXL customers.
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anon @ 21st Sep 02:28PM:
Re: Issues with Time Warner Cable Mystro 7/14 Queens Roll-out

I'm a victim of TWC's July 14, 2009 Queen's DVR Conversion to Mystro from SARA.

Since then I've experienced outages, multiple reboots/day, major loss of guide functionality, incorrect recording, etc. I'm paying almost $100/month for utility grade service and want to be compensated for the poor service and lost recordings. I'm waiting for the Samsung 3090 320gb box, software fixes, support for the external drive. In addition, my Coop (300+customers) is meeting with Verizon about switching enmasse to FIOS.

I use my DVR for time shifting and archiving shows for historical purposes so the guide and recording is very important. Mystro is a major downgrade in reliability, functionality, and usability from the SARA software. Its also slower, uses more more resources (JAVA versus C), has poor human factors, takes more time to setup recordings, and fails very often.

My SA8200 hung during the conversion process for 16 hours, I had no cable service for days; the box had to be replaced, my external hard drive was trashed. They replaced the DVR and said my 320gb Western Digital external hard drive was CPE and not supported. I bought a 1 TB Seagate drive which worked for almost 2 months; after a reboot I got a message that I needed to reformat the drive in order to use it with Mystro.

They said the 8200 was too slow and didn't have enough memory to run Mystro well. I'm waiting for 320gb Samsung 3090. In the mean-time I such not be charged for services and want additional credit for the lost recordings.
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rv65 @ 21st Sep 05:41PM:
Re: Issues with Time Warner Cable Mystro 7/14 Queens Roll-out

That box uses C. Only the HDC and Samsung boxes use Java based program. Anybody who thinks Navigator is written in Java is entirely misinformed.
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LyleGoldstei @ 21st Sep 09:05PM:
Re: Issues with Time Warner Cable service in New York

Please help! This is 3rd time my box has failed to record a program it was scheduled to record. Everything was set to record as of yesterday. The recording log says set top was unable to record the program. Before I give up on about 13 hours of unwatched movies and documentaries and change my box, is there something anyone can suggest?
Its always when it is 2 programs recording simultaneously and it can be any channel. Not always when 2 shows r recording only sometimes. Could it be I have it on pause in the middle of a recorded show when it have to record 2 shows?

In addition, other shows are not recorded and are "forgotten" recording log indicates "service no longer exists"

AAAAHHHHHH....
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rv65 @ 23rd Sep 06:18PM:
Re: Issues with Time Warner Cable service in New York

Use the Contact us feature for any Navigator issue. Tell them to send it to the Navigator Engineering department or group to ensure that you get a reply. They'll take your criticisms into consideration.
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gadgetboyj @ 2nd Oct 04:31PM:
Re: Issues with Time Warner Cable Mystro 7/14 Queens Roll-out

There is actually a newer box than the SMT-3090 called the SMT-3270 (the Non-DVR is SMT-3260)
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rv65 @ 2nd Oct 04:56PM:
Re: Issues with Time Warner Cable Mystro 7/14 Queens Roll-out

Except that box might not be deployed in NYC and it still has a few bugs. The 3260 is fairly solid but it too has a few minor issues.
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chazman151 @ 7th Oct 04:51PM:
Re: Issues with Time Warner Cable service in New York

Anyone else having issues with 708/TBS HD? Picture freezes/starts/stops. Not great for watching baseball (anything actually).

Have to watch on 8/TBS, which kinda defeats the purpose of having HD.
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allen2404 @ 7th Oct 06:49PM:
Re: Issues with Time Warner Cable service in New York

said by chazman151 :

Anyone else having issues with 708/TBS HD? Picture freezes/starts/stops. Not great for watching baseball (anything actually).

Have to watch on 8/TBS, which kinda defeats the purpose of having HD.

Yeah I'm getting it too. I just saw a post on the OOL board about the same issue. Problem seems to be TBS.
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adrman @ 8th Oct 08:48AM:
Re: Issues with Time Warner Cable Mystro 7/14 Queens Roll-out

said by gadgetboyj :

There is actually a newer box than the SMT-3090 called the SMT-3270 (the Non-DVR is SMT-3260)

It's also been reported on the avsforum that instead of two 60 minute buffers and PIP, the 3270 has one 90 minute buffer and no PIP. Something to consider if you're a user of that feature.
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chazman151 @ 15th Oct 08:03PM:
Re: Issues with Time Warner Cable service in New York

Quick Q - Anyone else having issues with Ch 731 (WPXNHD)?

I get 31, but not the HD channel.
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Rook008 @ 15th Oct 11:41PM:
Re: Issues with Time Warner Cable service in New York

Same here.
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visuelz @ 17th Oct 01:08AM:
Re: Issues with Time Warner Cable service in New York

What's the issue you're having? I'm not at work so I cannot check.
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Rook008 @ 17th Oct 03:02PM:
Re: Issues with Time Warner Cable service in New York

The channel shows nothing, just a black screen. The "Guide" and "Info" functions show up, but no content.
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Rook008 @ 29th Oct 11:20PM:
Re: Issues with Time Warner Cable service in New York

Any updates as to why 731 is gone? I was just flipping through the channels and noticed it's still blank.
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visuelz @ 4th Nov 10:15AM:
Re: Issues with Time Warner Cable service in New York

Are you still having this issue? What box do you have?
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Rook008 @ 4th Nov 03:26PM:
Re: Issues with Time Warner Cable service in New York

Yeah, it was still blank last night. The "Info" box shows that there's a show on when I tune to the channel, but it's a black screen. I have the SA 3250HD box.
--
"Every normal man must be tempted at times to spit on his hands, hoist the black flag, and begin to slit throats." - H. L. Mencken

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visuelz @ 5th Nov 01:41AM:
Re: Issues with Time Warner Cable service in New York

Okay, I'll let you know.
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chazman151 @ 5th Nov 02:41PM:
Re: Issues with Time Warner Cable service in New York

Thanks. Have just gotten into "Criminal Minds" and 731 has that on almost every night.
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visuelz @ 5th Nov 09:03PM:
Re: Issues with Time Warner Cable service in New York

Is it working now?
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Rook008 @ 5th Nov 11:10PM:
Re: Issues with Time Warner Cable service in New York

Hey, it's working now.
Thanks.
What did you do?
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anon @ 7th Nov 08:42AM:
Re: Issues with Time Warner Cable service in New York

Got a good one for you.
Why do all my video on demand channels pixelate and seems to happen only durring peak hours.

Had a tech here and he said RDC numbers were low (31-35) and that the plant operations will have to check it at the tap to make adjustment. I got a work ticket #. and called a few days later to find the outcome and was told ticket was closed. Still same problem. To tell you the truth I dont think anyone showed up.

My box is an 8300HDC

Really hope you can help me with this ongoing issue.
Its very frustrating.
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chazman151 @ 7th Nov 03:54PM:
Re: Issues with Time Warner Cable service in New York

Thanks for the 731 fix :)
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visuelz @ 8th Nov 01:41AM:
Re: Issues with Time Warner Cable service in New York

RDC stands for Reverse Data Carrier and this does affect your VOD outcome. Pixelation/Macroblocking occurs when the signal level of the box is low. If you tune to channel 996, do you still see the RDC at 31-35? Also, if you could send me the serial number of your box, we'll be happy to look at it for you.
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Ronster @ 10th Nov 02:52PM:
Re: Issues with Time Warner Cable service in New York

Hello again, I sent you an IM with my S/N.
Thanks
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jaybittle @ 16th Nov 02:12PM:
Re: Issues with Time Warner Cable service in New York

Hi all -

Recently, I've been having some bad pixelation and audio stuttering on some HD channels of my 8300HDC box.

The same channels are the usual suspects - 703 (TNT), 707 (ABC), 711 (WPIX). When this occurs, the SD version of the channel works perfectly w/o any problems. I haven't done a lot of analysis, but the problem does seem to get worse when we are recording.

Rebooting the box seems to help it out but the problem seems to return. I'd prefer to not have to reboot the box daily.

My question is as follows, does this sound like a cable box issue or a line quality issue ? Since the problem goes away when I reboot, I'm tempted to think that something is happening in the cable box to cause this, and swapping it out might fix it.

Any way I can test or view diagnostics to rule out a line quality problem ?

cheers,
--jb
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just lou @ 16th Nov 03:09PM:
Re: Issues with Time Warner Cable service in New York

I've been suffering from bad pixelation, and to a lesser extent stuttering for a month now here on Staten Island. Calling, emailing, and having a tech at my house has done nothing to fix it. Rebooting my box has no effect, and recording is no better or worse though. Some days are worse than others, and it's rare day that my picture on most of my channels would be considered just "good".
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just lou @ 20th Nov 07:52PM:
Re: Issues with Time Warner Cable service in New York

Here's an example of what my picture looks like on some channels even after a tech visited my house.: