Issues with Time Warner Cable service in New York Page 8

Issues with Time Warner Cable service in New York Page 8
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LyleGoldstei @ 21st Sep 09:05PM:
Re: Issues with Time Warner Cable service in New York

Please help! This is 3rd time my box has failed to record a program it was scheduled to record. Everything was set to record as of yesterday. The recording log says set top was unable to record the program. Before I give up on about 13 hours of unwatched movies and documentaries and change my box, is there something anyone can suggest?
Its always when it is 2 programs recording simultaneously and it can be any channel. Not always when 2 shows r recording only sometimes. Could it be I have it on pause in the middle of a recorded show when it have to record 2 shows?

In addition, other shows are not recorded and are "forgotten" recording log indicates "service no longer exists"

AAAAHHHHHH....
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rv65 @ 23rd Sep 06:18PM:
Re: Issues with Time Warner Cable service in New York

Use the Contact us feature for any Navigator issue. Tell them to send it to the Navigator Engineering department or group to ensure that you get a reply. They'll take your criticisms into consideration.
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gadgetboyj @ 2nd Oct 04:31PM:
Re: Issues with Time Warner Cable Mystro 7/14 Queens Roll-out

There is actually a newer box than the SMT-3090 called the SMT-3270 (the Non-DVR is SMT-3260)
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rv65 @ 2nd Oct 04:56PM:
Re: Issues with Time Warner Cable Mystro 7/14 Queens Roll-out

Except that box might not be deployed in NYC and it still has a few bugs. The 3260 is fairly solid but it too has a few minor issues.
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chazman151 @ 7th Oct 04:51PM:
Re: Issues with Time Warner Cable service in New York

Anyone else having issues with 708/TBS HD? Picture freezes/starts/stops. Not great for watching baseball (anything actually).

Have to watch on 8/TBS, which kinda defeats the purpose of having HD.
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allen2404 @ 7th Oct 06:49PM:
Re: Issues with Time Warner Cable service in New York

said by chazman151 :

Anyone else having issues with 708/TBS HD? Picture freezes/starts/stops. Not great for watching baseball (anything actually).

Have to watch on 8/TBS, which kinda defeats the purpose of having HD.

Yeah I'm getting it too. I just saw a post on the OOL board about the same issue. Problem seems to be TBS.
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adrman @ 8th Oct 08:48AM:
Re: Issues with Time Warner Cable Mystro 7/14 Queens Roll-out

said by gadgetboyj :

There is actually a newer box than the SMT-3090 called the SMT-3270 (the Non-DVR is SMT-3260)

It's also been reported on the avsforum that instead of two 60 minute buffers and PIP, the 3270 has one 90 minute buffer and no PIP. Something to consider if you're a user of that feature.
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chazman151 @ 15th Oct 08:03PM:
Re: Issues with Time Warner Cable service in New York

Quick Q - Anyone else having issues with Ch 731 (WPXNHD)?

I get 31, but not the HD channel.
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Rook008 @ 15th Oct 11:41PM:
Re: Issues with Time Warner Cable service in New York

Same here.
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visuelz @ 17th Oct 01:08AM:
Re: Issues with Time Warner Cable service in New York

What's the issue you're having? I'm not at work so I cannot check.
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Rook008 @ 17th Oct 03:02PM:
Re: Issues with Time Warner Cable service in New York

The channel shows nothing, just a black screen. The "Guide" and "Info" functions show up, but no content.
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Rook008 @ 29th Oct 11:20PM:
Re: Issues with Time Warner Cable service in New York

Any updates as to why 731 is gone? I was just flipping through the channels and noticed it's still blank.
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visuelz @ 4th Nov 10:15AM:
Re: Issues with Time Warner Cable service in New York

Are you still having this issue? What box do you have?
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Rook008 @ 4th Nov 03:26PM:
Re: Issues with Time Warner Cable service in New York

Yeah, it was still blank last night. The "Info" box shows that there's a show on when I tune to the channel, but it's a black screen. I have the SA 3250HD box.
--
"Every normal man must be tempted at times to spit on his hands, hoist the black flag, and begin to slit throats." - H. L. Mencken

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visuelz @ 5th Nov 01:41AM:
Re: Issues with Time Warner Cable service in New York

Okay, I'll let you know.
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chazman151 @ 5th Nov 02:41PM:
Re: Issues with Time Warner Cable service in New York

Thanks. Have just gotten into "Criminal Minds" and 731 has that on almost every night.
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visuelz @ 5th Nov 09:03PM:
Re: Issues with Time Warner Cable service in New York

Is it working now?
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Rook008 @ 5th Nov 11:10PM:
Re: Issues with Time Warner Cable service in New York

Hey, it's working now.
Thanks.
What did you do?
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anon @ 7th Nov 08:42AM:
Re: Issues with Time Warner Cable service in New York

Got a good one for you.
Why do all my video on demand channels pixelate and seems to happen only durring peak hours.

Had a tech here and he said RDC numbers were low (31-35) and that the plant operations will have to check it at the tap to make adjustment. I got a work ticket #. and called a few days later to find the outcome and was told ticket was closed. Still same problem. To tell you the truth I dont think anyone showed up.

My box is an 8300HDC

Really hope you can help me with this ongoing issue.
Its very frustrating.
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chazman151 @ 7th Nov 03:54PM:
Re: Issues with Time Warner Cable service in New York

Thanks for the 731 fix :)
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visuelz @ 8th Nov 01:41AM:
Re: Issues with Time Warner Cable service in New York

RDC stands for Reverse Data Carrier and this does affect your VOD outcome. Pixelation/Macroblocking occurs when the signal level of the box is low. If you tune to channel 996, do you still see the RDC at 31-35? Also, if you could send me the serial number of your box, we'll be happy to look at it for you.
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Ronster @ 10th Nov 02:52PM:
Re: Issues with Time Warner Cable service in New York

Hello again, I sent you an IM with my S/N.
Thanks
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jaybittle @ 16th Nov 02:12PM:
Re: Issues with Time Warner Cable service in New York

Hi all -

Recently, I've been having some bad pixelation and audio stuttering on some HD channels of my 8300HDC box.

The same channels are the usual suspects - 703 (TNT), 707 (ABC), 711 (WPIX). When this occurs, the SD version of the channel works perfectly w/o any problems. I haven't done a lot of analysis, but the problem does seem to get worse when we are recording.

Rebooting the box seems to help it out but the problem seems to return. I'd prefer to not have to reboot the box daily.

My question is as follows, does this sound like a cable box issue or a line quality issue ? Since the problem goes away when I reboot, I'm tempted to think that something is happening in the cable box to cause this, and swapping it out might fix it.

Any way I can test or view diagnostics to rule out a line quality problem ?

cheers,
--jb
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just lou @ 16th Nov 03:09PM:
Re: Issues with Time Warner Cable service in New York

I've been suffering from bad pixelation, and to a lesser extent stuttering for a month now here on Staten Island. Calling, emailing, and having a tech at my house has done nothing to fix it. Rebooting my box has no effect, and recording is no better or worse though. Some days are worse than others, and it's rare day that my picture on most of my channels would be considered just "good".
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just lou @ 20th Nov 07:52PM:
Re: Issues with Time Warner Cable service in New York

Here's an example of what my picture looks like on some channels even after a tech visited my house.: