[TW] Ugh! What's with the d/l speed?

[TW] Ugh! What's with the d/l speed?
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golden eagle @ 5th Jan 04:53PM:
[TW] Ugh! What's with the d/l speed?

These represent a typical test on speedtest.com:

And this represents the last 24 hours:

Anyone else seeing for performance recently in Queens (we're in Kew Gardens).
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jsnipp68 @ 6th Jan 01:33PM:
Re: [TW] Ugh! What's with d/l the speed?

I have been getting the same crappy downloads speeds around 4pm until around 2 o3 in the am. Briarwwod
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golden eagle @ 6th Jan 05:14PM:
Re: [TW] Ugh! What's with d/l the speed?

I've got slow speeds all day ... I get home from work at 10 am, one would think it should be better then. :huh:
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kmcheng @ 6th Jan 06:53PM:
Re: [TW] Ugh! What's with the d/l speed?

it's like that
for me, morning has the top speed, ok in the afternoon, and then drop to as low as 1mb in peak hour. It is pretty much like what you got, but worse.
I just ordered the DSL kit with the 7.1mb service (cause I am pissed off by TW), let's see if the service is fast and reliable. If it can give me steady service, it is actually better than cable. In this case, I may keep the DSL and ditch the cable.
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golden eagle @ 7th Jan 04:08PM:
Re: [TW] Ugh! What's with the d/l speed?

Just got off the phone with the fine people at Road Runner, spent about 15 minutes on the phone with a very helpful rep, went through a bunch of trouble shooting beyond the normal unplug/reset router/'puter etc) and ... voila fixed.
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Bytezboy @ 7th Jan 05:57PM:
Re: [TW] Ugh! What's with the d/l speed?

File a complaint with the Attorney General, DOITT and the FCC.

»www.oag.state.ny.us/online_forms···lert.jsp

»www.nyc.gov/html/doitt/html/cons···rm.shtml

»esupport.fcc.gov/complaints.htm
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kmcheng @ 7th Jan 09:23PM:
Re: [TW] Ugh! What's with the d/l speed?

fixed???
so what's the problem?
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golden eagle @ 8th Jan 02:10PM:
Re: [TW] Ugh! What's with the d/l speed?

said by golden eagle :

Just got off the phone ... voila ~~fixed~~.

Back to crappy d/l speeds again. Will give c/s another whirl this evening, will report back afterwards.
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kmcheng @ 8th Jan 11:38PM:
Re: [TW] Ugh! What's with the d/l speed?

too bad
well, as for me, my DSL kit got here today, and the system will be ready next Monday. If the dsl service is reliable, I will probably ditch cable for good.
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golden eagle @ 9th Jan 05:50PM:
Re: [TW] Ugh! What's with the d/l speed?

Frustrating as all heck. About an hour after performing a "hard reset" of the modem I go back down to 1000-5000 kbs. I haven't verified but it may be my router that is causing the trouble. :( I just need an entire afternoon to verify.

btw TW will not act unless speeds are below 80% of rating.
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kmcheng @ 10th Jan 09:22PM:
Re: [TW] Ugh! What's with the d/l speed?

you can connect the modem directly to the computer if you want to see the router matters or not.
If you router is normal, the test probably won't do any huge improvement.

80% of 10mb (at least for my plan) is still 8mb, at least 6-7 mb, which is an acceptable speed in peak hour. But it is long gone.
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kmcheng @ 13th Jan 05:45PM:
Re: [TW] Ugh! What's with the d/l speed?

I switched to verizon online dsl now. The up and down speed is quite constant, no different throughout any time of the day, and I am very happy about it. :)
This is what a broadband service supposed to be like.

anon @ 23rd Jan 09:22PM:
Re: [TW] Ugh! What's with the d/l speed?

I'm glad to see Verizon worked out for you. I will be following in your footsteps. TW has screwed me over the the last time.
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kmcheng @ 23rd Jan 10:27PM:
Re: [TW] Ugh! What's with the d/l speed?

I have been using DSL for more than a week started 1/12, and it has been stable so far.
Today for some reason the down only got less than 4.5mb. So I go through a common procedure - reset the modem. The down speed is normal again.
The only minor inconvenient is, when you shut off the modem for while, or if you use your own router (like me), and reset router, you will get a new IP.
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golden eagle @ 24th Mar 04:17PM:
Re: [TW] Ugh! What's with the d/l speed?

Well after weeks and weeks of trouble shooting I've come to the conclusion that TW knew exactly what was the problem 'cause ... I woke up one morning and all was back to "normal" or close to it. Just out of the blue my speeds are constantly 8000-9000 kb/s.

Frustrating I tell ya.
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BrianFX @ 29th Mar 01:36PM:
Re: [TW] Ugh! What's with the d/l speed?

Absolutely deplorable speeds here in Forest Hills. I went away for a week, come back and my modem is dead, took a few calls and cold reboots for it to work again (very random, never had problems before). Ever since, I'm lucky to get past 1.5mbps, usually I get as high as 10.