said by qtime :

Many months later, still the same issues in SoCal. Download speeds still erratic, often 1/2 to 1/3 of what it should be in the evenings and weekends.

said by en102 :

As far as connection to pop-server/smtp-server - it was actually Vista having a fit. My XP laptop and work gigE connection had no issues.

said by antdude :

Is RR throttling bandwidths now? I am in 91745.

said by maartena :

No they aren't. I would just get a tech to your house and have them measure up your signal strenght. If you are getting that bad of speeds during business hours, something is wrong.

Could be just overloaded nodes, but if your house is receiving a lousy signal to begin with they should fix it.

said by lalalala23 :

are ppl still having issues?

said by Santa Monican :

Download speeds back to normal (knocking on wood) although upload is at halfspeed.

said by kane91z :

1500ms avg ping times in thousand oaks for me still

said by SuperZ06 :

and.....

ROADRUNNER.car1.Tustin1.Level3.net 10% 9 10 10.78 22.70 54.76
tge9-4.vnnyca2-swt2.socal.rr.com 70% 3 10 14.00 14.65 15.48
vln902.vnnyca2-rtr2.socal.rr.com 70% 3 10 20.73 21.18 21.62

said by utyu :

That is a RR DNS server under attack. Change your DNS servers to something different.

said by socalblitz :

I'm paying for 15/2



Instead of a roadrunner, I think a turtle with 3 broken legs would be a more appropriate mascot for TW internet service

said by sprockin :

"Welcome to the wonderful world of Capitalism at its finest"

lol,lol just wait until obama and the gov run your internet, it will be twice the price your paying now, and If I say something derogatory about them I will be locked up as a terrorist, welcome to the brave new world

said by lordpuffer :

I spoke with a Tier 3 Tech last night and he told me that they were having problems with the Santa Monica server (which affects the whole west side of LA) and were working on it....He also told me that all problems and higher speeds that should be constant will probably happen by mid-year, still due to the Adelphia switch-over in Socal. This guy knew his stuff and I believe was being totally honest with me.

He also told me that some areas were boosted to 15/2 just to check the load and then were dropped back down to 10/1. That is why people are having 15/2 and then going back down to 10/1. Again, he said by mid-year, things should be stable....Not too sure if at 15/2 or 10/1 though. We shall see.....By the way, don't rely on a speed test to determine if you have 15/2 or 10/1.....It could just look like 15/2 due to their Powerboost.

said by JamesS :

From the day that Powerboost went into effect my downloads each evening are consistently about half of what they used to be. Never had this problem before. Powerboost is definitely causing serious throttling of download speeds in the evening. This is just plain BS.

Anyone else seeing this? Please no speed test results from speedtest.net as that LA test site is bogus.

said by CyanideDN :

Same crap here in West LA (90024). Starting from 8 or 9PM, my ping goes off the chart (consistently 300ms+) and the internet slows down to a crawl until 2 or 3AM. This started happening when they introduced Powerboost in my area and dropped the standard tier from 10/1 to 6/384kbs. During the day time it's fine with 30ms ping...but not so at night. This makes the internet useless for me because I can't play any online games. If only Fios would come to this area.

said by Santa Monican :

I saw this TWC posting at the Southern California site regarding the new high-speed packaging; it's almost a joke for those of us in West LA-SM who don't even have powerboost for the Turbo tier and have crappy evening speeds and high pings:

»preview.tinyurl.com/d6seh7

We will likely be the last to be upgraded to DOCSIS 3.0, let alone get powerboost.

said by lordpuffer :

I spoke with a Tier 3 Tech last night and he told me that they were having problems with the Santa Monica server (which affects the whole west side of LA) and were working on it....He also told me that all problems and higher speeds that should be constant will probably happen by mid-year, still due to the Adelphia switch-over in Socal. This guy knew his stuff and I believe was being totally honest with me.

said by WyckedKnight :

Damn was wondering why my internet seemed a bit slow on a few web pages and ran a speedtest and got these. just horrible.

said by K Patterson :

Do you have a trace that shows the dropping of packets?

said by acitrano :

*A* trace? See my other posts.... I have dozens and dozens and dozens, saved up over the past eighteen months.

and you haven't posted ANY here. Can we see one or two?

said by WyckedKnight :

this is the problem, try doing some online gaming while this is goign on. Cause you can't unless you like to warp. this all on a server on the west coast.

said by Cable Guy :

As a Time Warner Cable employee of almost 10 years, I have to report these claims are true. I have watched, (Not Silently) while the quality of our service has gone downhill. It has gotten to the point where I can't mention at public functions where I work, for fear of being surrounded by people with complaints of how bad their service is.
Now the issue of the caps keeps coming up, as well as the TV service constantly dropping off.
We are hiring unqualified Techs, who cant fix the problems and are told to blame customer Routers or computers, when in fact, our service is down. Emails are sent out, telling us to be quiet about all the problems.
Our Management ONLY cares about making Their "Numbers", at all costs. We have even been told in meetings, "Who cares what the dumbshit's think or want, just make the numbers!"
It makes me sick and ashamed to work for this company, and I Personally apologize to all the customers that Time Warner has Wronged. I also have stopped being a customer, as it was unusable, and as an employee, I got the service for free.
I gladly Pay for Direct TV and DSL, as they work.
Again, I am so sorry for how wrong this company has gone...

said by excalpius :

Last year, TWC replaced my recently dead cable modem with the RCA DCM425. It's DOCSIS 2.0 but otherwise unremarkable.

said by excalpius :

Either way, while my network/router etc. is running gigabit ethernet, but none of that is reaching the 100base T connected cable modem haha.

said by anonanonaa :

I just spent 2 hours on the phone with RR people. First via web chat, then a phone call, then transferred to a "modem specialist" to help my lousy speed. He gave up and said "return the modem the transmission rate is a little high..this MIGHT solve it"

I'm paying for cable speeds an since last month have been consistently getting low DSL speeds.

He did mention something interesting, "If you are using up too much bandwidth(this is in reference to our argument about downloading tons of data) engineers will throttle your bandwidth." He went on in saying "When they notice a spike in usage in any given area..above normal/acceptable ranges they will simply slow your down speed for the remainder of the month"

said by NSA_CIA :

quote:

---

He did mention something interesting, "If you are using up too much bandwidth(this is in reference to our argument about downloading tons of data) engineers will throttle your bandwidth." He went on in saying "When they notice a spike in usage in any given area..above normal/acceptable ranges they will simply slow your down speed for the remainder of the month"

---

You were talking to someone grasping at straws trying to solve your problems.

TWC doesn't throttle ...

said by looking :

wha? Are you sure about that? As expressed by the original poster, it "feels" like they do to me.

said by Just3r :

Is TW service down in the San fernando valley area? I have no ready light on the cable modem or on the modem for digital phone service, is it just me or anyone else getting a similar problem?

said by djrobx :

I have a friend in Burbank (Sun Valley TW system, not Charter ;)) that's down too. Don't know if it's related...

said by Sunny1 :

Any one know what is going in Tujunga-Sunland area?

Pings are high and download is painfully slow. I know the evenings are usually bad, but now this is going on in the afternoon. What is the point of paying for Turbo when I cannot even get standard download.

Can anyone in the area post their speedtest results? Thanks.

said by Sunny1 :

Can anyone in the area post their speedtest results? Thanks.