[Niagara] Welland very very slow speeds

[Niagara] Welland very very slow speeds
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rudeboy24 @ 6th Apr 08:44PM:
[Niagara] Welland very very slow speeds

Im in the fitch and clare area and my speed is very very slow during the evenings ..i was told last week there was a problem in the area and was being worked on but im still getting issues anyone else in the area getting slow speeds?

EDIT: i forgot to add i am on a 'STANDARD' connection
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katmeef @ 6th Apr 10:43PM:
Re: [Niagara] Welland very very slow speeds

Hi, can you please give some more information from »Have a problem? Read this before you post.

Thanks,
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rudeboy24 @ 7th Apr 01:00AM:
Re: [Niagara] Welland very very slow speeds

ok i just got cogeco on march 27 and its been slow since i got it mostly during the day at night after like 12:00 1:00AM its gets faster, they came and ran a new line out to the pole.
then i called again when it was slow they said it was an area issue and it should be better in a few hours that was last week.

i have digital cable and phone.

i tried 6 different PC's directly connected to the modem with firewall off and they where all the same , i did a hard reset on the modem still no go.

have windows xp pro and vista machines on a gigabit network
all machines can transfer back and forth at 900+ Mbps all computers have been scanned with multiple virus scanners and spyware scanners.

i dont run any P2P stuff so the connection is not used by anything other then a web browser and MSN Messenger.

at the time of this post my connection is fine 8+ Mbps
but during the day it slows way down to dialup like speed on every site i visit.

Test below was taken at 12:44 AM connection is fine at night

katmeef @ 7th Apr 01:46AM:
Re: [Niagara] Welland very very slow speeds

If you like, PM your MAC and I'll verify if this is an area-issue.
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rudeboy24 @ 7th Apr 03:36PM:
Re: [Niagara] Welland very very slow speeds

well im sorry but i don't wanna hand out my modems MAC address im not even sure your a cogeco employee.

couldn't you find out from the location i said above?
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Chelle @ 7th Apr 06:00PM:
Re: [Niagara] Welland very very slow speeds

I can verify he's an employee.
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katmeef @ 7th Apr 06:18PM:
Re: [Niagara] Welland very very slow speeds

said by Chelle :

I can verify he's an employee.

Thanks Chelle :)
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rudeboy24 @ 7th Apr 07:17PM:
Re: [Niagara] Welland very very slow speeds

sorry just being cautious :)

PM sent katmeef
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katmeef @ 7th Apr 07:45PM:
Re: [Niagara] Welland very very slow speeds

no worries rudeboy, I'll take a peek when I start my shift tonight.
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katmeef @ 7th Apr 11:15PM:
Re: [Niagara] Welland very very slow speeds

I checked your MAC, you received correct information in that there is an area issue that is being worked on.
This will not be an over-night fix, however. Sorry I can't you give better news :(
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rudeboy24 @ 7th Apr 11:35PM:
Re: [Niagara] Welland very very slow speeds

ah ..that sucks ..any idea how long it will be like this?
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katmeef @ 7th Apr 11:55PM:
Re: [Niagara] Welland very very slow speeds

I will have to get back to you with an ETA.
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rudeboy24 @ 4th Jun 10:40PM:
Re: [Niagara] Welland very very slow speeds

so its been 2 months now and im still getting crappy speeds.
is this going to be fixed soon?
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Candoo3 @ 5th Jun 12:50PM:
Re: [Niagara] Welland very very slow speeds

I had the same 2 1/2 years ago in Welland, and was told for months that nothing was wrong on the Cogeco end and that it was my setup, replace the modem, no congestion, etc, etc.. After midnight to 1am, it always improved, just like your case. There was no admission that the area needed an upgrade to relieve congestion. It was a year later that an area upgrade was done. Good luck.
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JesusBeamz @ 5th Jun 01:35PM:
Re: [Niagara] Welland very very slow speeds

said by rudeboy24 :

so its been 2 months now and im still getting crappy speeds.
is this going to be fixed soon?

Welcome to cogeco, enjoy your stay.

Your feedback is highly encouraged, please tell us all about your service: »User reviews - Cogeco Cable
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Nighthawk @ 6th Jun 07:29AM:
Re: [Niagara] Welland very very slow speeds

I had the same thing for almost a year. It was a overloaded node and they couldn't fix it until it was time to do the split which just happened two weeks ago. Now I am back up to normal speeds again so have hope. I am in the Fitch and First area of Welland.
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urbanriot @ 6th Jun 10:56AM:
Re: [Niagara] Welland very very slow speeds

said by Nighthawk :

I had the same thing for almost a year. It was a overloaded node and they couldn't fix it until it was time to do the split which just happened two weeks ago. Now I am back up to normal speeds again so have hope. I am in the Fitch and First area of Welland.

Did you have to pay full price during this time or did you lower your package down to light?
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rudeboy24 @ 8th Jun 05:14PM:
Re: [Niagara] Welland very very slow speeds

i was told fitch was all one connection so if they split they gave you the good side lol ...my speeds here still suck :(

Nighthawk @ 8th Jun 07:16PM:
Re: [Niagara] Welland very very slow speeds

said by urbanriot :

Did you have to pay full price during this time or did you lower your package down to light?

They gave me a discount and kept my PRO connection until it was fixed. But I only got that deal when I complained to the Better Business Bureau.
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fugger @ 8th Jun 10:18PM:
Re: [Niagara] Welland very very slow speeds

I'm in the south west end in the Broadway area and speeds have been fluctuating a lot recently.

one of the better tests of the day, and we're even capped at 60GB's too :D
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anon @ 9th Jun 04:55PM:
Re: [Niagara] Welland very very slow speeds

;)
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anon @ 9th Jun 07:18PM:
Re: [Niagara] Welland very very slow speeds

I have been having a hell of a time with them in the last few days.
I use giganews, and even though the cogeco speed test shows good speed, I can't break 400k during the day/evening. Only after 2am does the speed get decent. Normally it sits at about 200k or less. This is confirmed on multiple computers, and multiple news providers. Bullshicks I tells ya.
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rudeboy24 @ 30th Jun 04:53PM:
Re: [Niagara] Welland very very slow speeds

Can some one from cogeco tell me when my area is going to be fixed its been almost 3 months now and my speeds still suck.

im in the fitch street and clare area in welland.
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rudeboy24 @ 31st Jul 09:26PM:
Re: [Niagara] Welland very very slow speeds

4 months and still not fixed

im paying for Standard and getting this crap

fugger @ 1st Aug 03:32PM:
Re: [Niagara] Welland very very slow speeds

I think we're on different nodes, I'm in the Broadway/Kilgour area in the south west end.

I am experiencing 14Mbps+ late at night but rarely during the day.
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Snickerdo @ 1st Aug 04:28PM:
Re: [Niagara] Welland very very slow speeds

said by jsop :

;)

You mean someone was actually stupid enough to get Ultimate?

I shouldn't be surprised. This is Burloak we're talking about, after all.
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anon @ 1st Aug 05:54PM:
msg deleted

deleted by a moderator
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vega509 @ 12th Aug 05:03PM:
Re: [Niagara] Welland very very slow speeds

said by rudeboy24 :

Im in the fitch and clare area and my speed is very very slow during the evenings ..i was told last week there was a problem in the area and was being worked on but im still getting issues anyone else in the area getting slow speeds?

EDIT: i forgot to add i am on a 'STANDARD' connection

at this speed you won't have to worry about exceeding the cap. ;)
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rudeboy24 @ 12th Aug 09:47PM:
Re: [Niagara] Welland very very slow speeds

actually i can still go over my cap at that speed ....that tells you how ridiculous there caps are.

could get 74.84 GB in a month with this lame speed
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Nighthawk @ 22nd Aug 10:20PM:
Re: [Niagara] Welland very very slow speeds

Hey Rudeboy24. Are you still getting crappy speeds? I had told you that Cogeco had fixed me last month and I was getting 14/1 consistantly. But during the middle of last week all of a sudden my speeds are down to 8/1. So I don't know if they broke something or what. I am at Fitch and First in Welland. Let me know if they fixed your problem or not.
Cheers,
Randy
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rudeboy24 @ 23rd Aug 02:58AM:
Re: [Niagara] Welland very very slow speeds

ya the speeds are still crappy i sometimes get 2 Mbits during the days and evenings but mostly getting around 1 Mbit ..but at 3am i get 10 Mbits or more.
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anon @ 28th Aug 02:03PM:
Re: [Niagara] Welland very very slow speeds

I live on Wellbrook Blvd, off Fitch. Just moved from the EAST SIDE OF WELLAND. I used to live on Mcalpine ave, and had INSANE speeds there. Would always be around 10 mpbs all day, all night.

I just moved to Wellbrook Bvld, and at night my service gets down to 1 mpbs! If im even downloading a driver, or game demo, its IMPOSSIBLE to surf the net.

I was told myself "Oh thats a bad area we only have 1 node, we are working on another"

I think we shouldnt be charged full pop for a service that isnt running full pop.
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rudeboy24 @ 29th Aug 01:15AM:
Re: [Niagara] Welland very very slow speeds

it terrible some times it takes so long to load a page it gets timed out and it fails then a few minutes later its works
,but its really really slow ...reminds me of dial-up, i see the images slowly loading on the screen.
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Nighthawk @ 13th Sep 08:43PM:
Re: [Niagara] Welland very very slow speeds

Well it looks like Cogeco has done it again. I am back into the cycle of good bandwidth in the morning (14/1) to this crap at night. They just split my node two months ago and it was been perfect until the last few weeks and not at night time I am down to this again. The only way I could get them to move on the split was to call the BBB then they finally agreed with me that my node is overload. I am so frustrated with this same old thing happening year after year.

Are any of the techs available and willing to check my node to confirm for me that it is again overloaded. I would greatly appreciate it. I will PM you my MAC.

Forward Path: Return Path:
Signal Acquired at 117.000 MHz Connection: Acquired
SNR: 37.0 dB Frequency: 35.3 MHz
Received Signal Strength: 4.0 dBmV Power Level: 44.8 dBmV
Bit Error Rate: 0.000 % Channel ID: 4
Modulation: 256 QAM Modulation: 16 QAM
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rudeboy24 @ 14th Sep 08:24PM:
Re: [Niagara] Welland very very slow speeds

so any cogeco employees wanna let us know whats up with fitch ....its getting ridiculous.
Browsing is slow as dial-up.

TwiztedTD @ 16th Sep 04:15PM:
Re: [Niagara] Welland very very slow speeds

Yes, i'd like to know when they are planning on upgrading. I mean we are all giving them $45.00+ a month, and giving us sub par service. Would like to see my money go somewhere useful.
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rudeboy24 @ 17th Sep 02:19AM:
Re: [Niagara] Welland very very slow speeds

there probably never upgrading fitch because they only want our money and don't give a $hit about there customers.
im planing on complaining to the CCTS about them anyway maybe file a complaint to the BBB while im at it.
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rudeboy24 @ 18th Sep 07:33PM:
Re: [Niagara] Welland very very slow speeds

still slow as a$$

what the hell COGECO why don't you fix this like you said you would. Im paying for STANDARD and this is what i get?

anon @ 19th Sep 02:13PM:
Re: [Niagara] Welland very very slow speeds

I don't understand why you would tolerate this for nearly six months... why not switch providers? DSL would probably give you better speeds; not 10M or anything but better than that crap... You can even just try it out for a month - i.e. don't sign a contract or anything, and see if its any better...
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rudeboy24 @ 19th Sep 03:30PM:
Re: [Niagara] Welland very very slow speeds

DSL in this area sucks ..i can only get a 2Mbit connection ..probably the reason why cogeco doesn't give a crap about this area.
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anon @ 19th Sep 04:17PM:
Re: [Niagara] Welland very very slow speeds

said by rudeboy24 :

DSL in this area sucks ..i can only get a 2Mbit connection ..probably the reason why cogeco doesn't give a crap about this area.

that sucks ... are you getting decent speeds from cogeco at any time of the day? Cuz 2M is still faster than the speedtest results you've posted ...

Have you gone ahead with your CCTS complaint? Cogeco is usually pretty responsive to complaints filed that way.
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Candoo3 @ 20th Sep 10:25AM:
Re: [Niagara] Welland very very slow speeds

Have you yourself had a DSL connection recently (past year), and with who if you did? My son lives in the apt's behind Food Basics and has TSI. He does only get 2Mb, but I told him to expect that with being in an older apt building. IF you yourself haven't had DSL, don't rely on what others in your area get. Each residence can be unique, as well as the ISP. Not shilling for TSI, but they have no contracts. If you have access to a decent DSL modem, it would cost you $30 to "test drive" TSI 5Mb for a month. IF it sucks, you only lost $30. A *consistent* 2MB connection would be better than the crap you're getting.
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TwiztedTD @ 21st Sep 11:33AM:
Re: [Niagara] Welland very very slow speeds

I get decent speeds in the morning, but still nothing to brag about. Its funny on the east side, my internet was blazing fast. Its sad to say i moved to a nicer side of town to get a crappier service? Jeeze.

How do i file a CCTS complaint?
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TwiztedTD @ 21st Sep 11:41AM:
Re: [Niagara] Welland very very slow speeds

So update, it is 11:35AM and my speed test is showing 1mpbs! NO DOWNLOADS going either.

I have put in a complaint to the CCTS.
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TwiztedTD @ 23rd Sep 08:57AM:
Re: [Niagara] Welland very very slow speeds

Is anyone around Fitch able to post their speedtest during the day? I just tried at 8AM this morning and only got 1MPBS... I wanted to see if anyone else is having this issue around that time as well.

I am on standard service, should be getting higher then that.
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TwiztedTD @ 6th Oct 03:17PM:
Re: [Niagara] Welland very very slow speeds

Update to everyone!

I spoke the Presidents Office today and I am receiving a $20 credit... not much, but oh well.

Anyways, I was told there is a scheduled upgrade for the fitch street area in welland December 2009.
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anon @ 7th Oct 04:44PM:
Re: [Niagara] Welland very very slow speeds

In the Fitch Wellbrook are, was told by CSR that upgrade planned for March 2010.
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rudeboy24 @ 7th Oct 10:49PM:
Re: [Niagara] Welland very very slow speeds

i think there full of $hit they told me is was going to be upgraded in June ..that never happened.

whats with all the different dates?
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TwiztedTD @ 8th Oct 03:16PM:
Re: [Niagara] Welland very very slow speeds

If its not updated at the beginning of january ill be making another call to the presidents office.
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fugger @ 31st Oct 05:29PM:
Re: [Niagara] Welland very very slow speeds

I've noticed my Downstream Frequency went from 117MHz to 111MHz today and on top of this amazing speed test for 5:30pm on a Saturday:

I think Cogeco may have split up the nodes in Welland :)
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