Goodbye, CallVantage Page 2

Goodbye, CallVantage Page 2
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NetFixer @ 28th Apr 09:28PM:
Re: Goodbye, CallVantage

said by Fisamo :

Umm... the only account number is the phone number. I don't know why they would reject your port and think that lack of acct# was a viable reason...

I suspect that the "account number" problem is because CallVantage uses the format "123 456-7890" for the phone/account number on their statement (and probably in their database). AT&T Wireless does not permit spaces or the "-" in their LNP data input form. I just hope that the AT&T Wireless Port Administration Center has some provision to do a manual intervention.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com
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Fisamo @ 29th Apr 06:44AM:
Re: Goodbye, CallVantage

Have you tried printing out your CallVantage bill and bringing it in to the ATTWS store?
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NetFixer @ 29th Apr 10:34AM:
Re: Goodbye, CallVantage

said by Fisamo :

Have you tried printing out your CallVantage bill and bringing it in to the ATTWS store?

Not yet, but I suppose I might try that as a last resort if going through the official channels does not work.

I just get off the phone after a conference call I setup between CallVantage and the AT&T Wireless Port Administration Center. I originally connected to a very polite CSR at CallVantage who then proceeded to transfer us to a CallVantage "number porting specialist". That person was extremely rude both to me and to the AT&T Wireless CSR, and basically told both of us to kiss off followed by *****click****. I was at least able to verify that AT&T Wireless had been sending the port request to CallVantage (SPID 7125), but CallVantage was not willing to discuss what the problem was or how to remedy the problem. We were just (quite rudely) told that there were proper procedures to be followed, and if AT&T Wireless adhered to those procedures, the port request would go through.

The AT&T Wireless CSR said she was going to escalate the problem to AT&T Management. I'm not holding my breath waiting for a resolution as it is pretty clear to me that CallVantage has already written off its customers and does not give a damn about transferring their numbers (even to another AT&T division). Whether this is "official policy" or just individual CallVantage employees who are pissed about their soon to be unemployed status, I can't say, but the result is the same.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com
reply

PX Eliezer @ 29th Apr 10:13PM:
Re: Goodbye, CallVantage

Geez, talk about a company at war with itself!!!

NetFixer, you and I probably disagree about the 2nd Amendment, but I gotta admit that this kind of situation sure makes me think!
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NetFixer @ 30th Apr 12:02AM:
Re: Goodbye, CallVantage

said by PX Eliezer :

Geez, talk about a company at war with itself!!!

AT&T vs at&t, but it isn't a very even match. Lower case at&t has an overwhelming advantage. In fact there is already evidence that at&t management has been intervening with recalcitrant AT&T. I had a call this evening from an AT&T CallVantage supervisor who apologized for the runaround that I got earlier, and she said that the porting problem should now be resolved. According to her, AT&T Wireless had requested an account transfer rather than a number transfer, and that was what was gumming up the works. A quick check at »https://www.wireless.att.com/lnp/ now shows "Your port status is: In Progress" instead of previous checks which showed errors (I am still not holding my breath).

said by PX Eliezer :

NetFixer, you and I probably disagree about the 2nd Amendment, but I gotta admit that this kind of situation sure makes me think!

I had a short lecture ready on responsible firearm ownership ready to post, but I will assume you were joking and save it for another occasion. ;)
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com
reply

PX Eliezer @ 30th Apr 12:56AM:
Re: Goodbye, CallVantage

said by NetFixer :

I had a short lecture ready on responsible firearm ownership ready to post, but I will assume you were joking and save it for another occasion. ;)

»75-Year-Old Woman Takes Hammer to Comcast Office
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NetFixer @ 30th Apr 01:25AM:
Re: Goodbye, CallVantage

said by PX Eliezer :

»75-Year-Old Woman Takes Hammer to Comcast Office

Ah, Comcast! That is a totally different situation, Comcast is the epitome of customer unservice. ;)

That is why I am still holding out hope that I can port my primary CallVantage number to AT&T Wireless, because if I can't I will be forced to retaliate by speaking with my wallet and moving all my data and phone service to Comcast and T-Mobile. I may reserve the use of firearms for more dire situations, but I don't take kindly to being screwed. Comcast is the only affordable alternative I have for data connectivity, but my previous experiences with them make switching to them a very painful decision. Covad and their resellers can't supply me with faster than 1536/384 kbps aDSL, and I can't justify/afford T-1 service from Covad.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com
reply

qsg1049 @ 30th Apr 10:42AM:
Re: Goodbye, CallVantage

said by NetFixer :

said by qsg1049 :

Got my letter today via Fedex instructing me to return the D-link router/ATA via fedex. It came with a pre-paid shipping label...

That is interesting considering what their Disconnecting Your Service FAQ says:

»https://www.callvantage.att.com/help/gen···thta.htm

AT&T CallVantage®
Disconnecting Your Service
What should I do with my TA (Telephone Adapter) after my service is disconnected or moved?

AT&T recommends that you disconnect your TA from your network or ISP equipment and reconnect your network without the TA. You do not need to return the TA to AT&T. The telephone features, jacks, and lights will not work and AT&T CallVantage TAs are not compatible with other services.

I thought I had the service for more than a year but turned out that my one year is not until Jun '09. So, yesterday, I packed the ATA and went to a nearby Fedex location and dropped it off.
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abward @ 30th Apr 02:28PM:
Re: Goodbye, CallVantage

I pulled the plug today (losing job in a few weeks). Thanks CallVantage for years of good service!
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