said by Phorkster :

Man I see some lawsuits headed up to head office.

said by Phorkster :

Yah lawsuits. Because if their measuring devices are not up to snuff, and not governed by Measurement Canada, then I call into question the validity of their billing system. Which means over time they are possibly over charging by grand sums. So yes, lawsuits.

said by nitzguy :

HEY! I was waiting for someone to bring this up :). But, one may argue, how can you measure something that's not visible?

said by Phorkster :

I measure natural gas just fine. Hydro measures electricity just fine. All our instruments and meters have to be certified by Measurement Canada.

said by urbanriot :

How does one determine what measurement tools must be certified by Measurement Canada? Or rather, what makes certain delivery services subject to measurement, and others not?

said by Yllzarith :

I will be sure to poke certain people for info if they're not forthcoming with it.

said by Hamilton1 :

I have a strange feeling that come some time next month people are going to open there bills and see extra charges that shouldn't be there and Cogeco is going to end up losing a bunch of customers.

said by Phorkster :

I don't understand how they can charge for overages if they can't properly meter their services..

said by urbanriot :

They don't yet have it quite right...

said by Cravon :

Mine is showing 0 for both upload and download for the past 4 days. Then again I am not going to complain about it not reporting my usage. I kinda hope it stays this way.

said by Hodgeman :

, but I'm really wondering how accurate this thing is.

said by JesusBeamz :

First time I pay an overage I'm canceling.

said by Fireblade :

I'm running 2 software bandwidth monitors and 1 at the hardware level.

Software: 90 492 108.8 kilobytes
Software: 90 482 741.3 kilobytes
Hardware: 90 192 911.1 kilobytes
Cogeco: 105 560 781 kilobytes

Cogeco is conning me out of about 15GB, not to mention, 4 blank days and a rep telling me different readings lower than the Cogeco monitor.

said by Hamilton1 :

Anyone else notice none of the cogeco employee's are posting in here lately?

I've checked my Usage and It differs in Cogeco's favor by 5Gb's where my DuMeter only shows 43Gb's there's shows 48Gb's.

Has anyone tried to fight the difference with a Cogeco rep yet?

said by Fireblade :

On standard, figured I'd go all out this month and play it easy the next.

said by Fireblade :

Looks like we made it on the news page, it's about time! Hurray!

said by Phorkster :

First discrepancy with my router and I'm sending them a letter. Then I'll have my lawyer send them a letter.

said by diskdocx :

Technically it isn't breech of contract since you are agreeing to Cogeco's terms, not the other way around. I'm sure there's a clause in there that you are agreeing to use their monitor for the purposes of the overage calculations.

Fraud, maybe - but only if the monitor is intentionally inaccurate.

Problem is, the burden of proof would rest with the consumer (if they are initiating a lawsuit/class action) to show that the monitor used by Cogeco is inaccurate.

That would be somewhat difficult to prove. Showing that it was fraudulently inaccurate would be impossible.

I'm not sure that incompetent counts :P

said by Phorkster :

Wouldn't be hard to prove, my router registers my monthly usage...

said by diskdocx :

I'm not saying they're right, I'm saying it's hard to prove they're wrong. If you're suing, you are responsible for burden of proof.

Now, with a class action, and a number of individuals via a number of different means all showing less usage, you may have a case.

said by Phorkster :

Because scientifically I can show how my router works. Then I can spit out the logs that my router has.

said by AndrewG2 :

Unfortunately, I believe the charging is based on what data the cable side passes, not what the ethernet side passes... so I think they'd get the "doesn't agree with my router" argument shot down fast :(

There will of course be some small discrepancy but then you're into proving how relatively big it should be.

Thanks Mr "Stop the Cap" for taking up the cause.

said by xpox :

For yesterday my traffic reports I didn't download anything which is not the case

said by A Lurker :

I've seen that happen this month. You'll get a 0 showing, and then two days later they'll backfill the amount. It's a little disturbing...

said by Hamilton1 :

I would think that somewhere in that lengthy AUP that I've never read, there is a provision that would save Cogeco if a lawsuit were to be filed.

Has anyone actually read the whole thing and understood the meaning of it?

said by xpox :

Get this my friend who does not have cable tv or phone go a lower rate then me. WTF man! See check this pic. Why am i getting charged a extra $10.00 per month?!?!?!?!

said by urbanriot :

Bundling or locked in rates? You don't detail what packages either you or he have.

said by Shamans :

This happened to me on the first month the new bandwidth page came up. It got cumulated for me all into one day several days later. (it said I transferred 300+ gigs in one day).

Good morning Mr. Wood,
Thank you for contacting Cogeco Technical Support. We appreciate the opportunity to help you resolve any Cogeco issues you may be having.

Your account has been noted regarding the billing. The information within your HSI usage tracking has been forwarded to the appropriate department for investigation and as an example of some of the errors that have been encountered. Our sincerest apologies for any inconvenience while we investigate and correct this error.

said by xpox :

Any update?

said by Couper :

Hotlinked an image.. guess that's not allowed.

Now Cogeco usage page is just displaying a screen that says:

"This page is temporarily unavailable.

We apologize for this inconvenience!

Please try again later."

said by bobcat18 :

:/ so possibly one more call !!! nice customer service..i wanna strangle that guy on tv that does the cogeco commercials

said by JackSparrow_5 :

So do they really expect us to pay for overages when this meter has been offline for almost a week now?

This is ridiculous!

said by Fireblade :

WOW, I'm glad I'm not the only one who wants to tear that douche apart.

said by Celery :

As for the bandwidth meter, I can't reach Cogeco's site at all right now. Anyone else getting this?

said by Couper :

Yeah.. I'm not even getting the error message anymore. It just plain times out.

I notice they've added a "phone use" component to the bandwidth meter portal that tracks all local/LD calls. I wonder if they're going to start charging for LD calls too. I half say this in jest, but I completely wouldn't be the least bit surprised if they did.

said by Crash27 :

I can't log onto my usage page again. Is it down again?

said by ferdo :

LOL its down again. Is it fact that we will not be paying overages for June and JUly. I just got letters in the mail today stating terms of service changes.

This company is starting to become a real joke.

said by Couper :

Wow.. from the new AUP I received today:

"COGECO monitors the amount of traffic to and from all modems to identify usage above the bandwidth limitations. If the Customer exceeds this limit, the Customer may be charged up to a maximum of $10 per 1 Gigabyte for both upstream and/or downstream traffic. Please go to »www.cogeco.ca/internetrates in order to get the most current fee."

Good luck getting $10/GB, COGECO..

said by Couper :

"COGECO monitors the amount of traffic to and from all modems to identify usage above the bandwidth limitations. If the Customer exceeds this limit, the Customer may be charged up to a maximum of $10 per 1 Gigabyte for both upstream and/or downstream traffic. Please go to »www.cogeco.ca/internetrates in order to get the most current fee."

said by neko :

120 day retention Usenet service, static IP, allowed to run servers, all for $4 a month extra, on top of $29.99 a month.

said by diskdocx :

Actually, I have found that I can pull posts from well over 200 days with TS - I think the oldest was about 250ish.

To be fair, Cogeco's new server is also well over 200 days. I did manage a 298 day old post (which wasn't on TS) as my personal record.

Other than that, TS is a superior service in all regards except speed. Unfortunately I can only get about 1M due to my location, but for $35/mo it's cheaper to use TS than to pay Cogeco overages.

said by ferdo :

I just got my june bill today I had 20.50 overages to my already 55.60 bill. However, overages were credited because of their probs with the meters. Doesnt say that on bill so the average joe must be like what the heck. Does anyone know if overages for July will be credited. Im not over yet.

Also shouldnt cogeco just upgrade you to the pro for the month. 55.60 +22.50 would be more expensive then the pro with less usage and speed.

said by InFloW :

My meter just says "Sorry, your request was not processed due to unavailability of the system. Please try again later."

It has said this for several days now. A very reliable system they have in place.

said by Oakviller :

If I'm billed, I'm calling Teksavvy or Bell up right away.

said by Phorkster :

Who did they pay to make this web site? That "kid" in the family that supposedly knows everything about computers? As company they should be embarrassed. I know if I was some leader in that company, someones head would roll until that shit got fixed.

said by xpox :

(Time of call to tech June 12 7:10AM) Just got off the phone with tech support requesting them to open up a ticket for this. The tech support rep said I had nothing to worry about and did not open a ticket. He assured me I had nothing to worry about.

I don't know about that. Good thing those tech support calls are recorded.

said by WiMax :

Why do you think it's good that calls are recorded? Do you think they will give you access to them? In your dreams. Recordings are made to protect Cogeco, NOT us!