Static IP address
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Hr824 @ 10th Jun 06:02PM:
Static IP address
Did anyone else have there static IP address changed recently?
I'm really annoyed with w.o.w I have been paying for an address and they changed it, reassigned it to someone else refused to get it back or refund me the money I payed to keep it static.
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FileShackOrg @ 10th Jun 06:37PM:
Re: Static IP address
i would call retentions
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imrf @ 11th Jun 12:08PM:
Re: Static IP address
said by Hr824 :
I'm really annoyed with w.o.w I have been paying for an address and they changed it, reassigned it to someone else refused to get it back or refund me the money I payed to keep it static.
It happens. I've seen Comcast do it quite a few times. If they do some major re-work they may have to move things around.
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Hr824 @ 11th Jun 01:14PM:
Re: Static IP address
Well when I pay 10 dollars a month to keep my IP address static I expect that my IP will not change period. If they make a mistake and change it I expect them to get my IP address back or to be reimbursed the fees I payed to keep it from happening. I don't think that's unreasonable.
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pparks1 @ 11th Jun 02:06PM:
Re: Static IP address
I would expect your IP to remain the same. If it did change, then I would ask them to change it back. If they cannot, I would stop paying for a static at that point, or accept the new static address that they give you.
As for past payments, if you have paid for a static IP for 2 years and it hasn't changed for 2 years...I would not expect them to reimburse you this money.
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imrf @ 11th Jun 03:01PM:
Re: Static IP address
said by Hr824 :
I don't think that's unreasonable.
I think it is. If they no longer own the block of IPs that you were in, there's nothing they can do about it except give you a new IP. And that is an example of what could happen, it isn't necessarily what happened to you.
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Hr824 @ 12th Jun 12:12AM:
Re: Static IP address
said by pparks1 :
I would expect your IP to remain the same. If it did change, then I would ask them to change it back. If they cannot, I would stop paying for a static at that point, or accept the new static address that they give you.
As for past payments, if you have paid for a static IP for 2 years and it hasn't changed for 2 years...I would not expect them to reimburse you this money.
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Inflex @ 12th Jun 03:52PM:
Re: Static IP address
Static doesn't mean forever.
Static means not DHCP served.
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Hr824 @ 13th Jun 12:40AM:
Re: Static IP address
I bet WOW loves customers like you guys. Static means exactly that static, unchanging, permanente. When I signed up for it they didn't say "pay us 10.00 a month for a static Ip address and oh BTW we reserve the right to change it when ever we wish" no sane person would pay for that now would they?. The fact that it did change means that whatever safeguards that were supposed to be in place that justified the monthly payment were not and I see no reason why I should not be reimbursed.
@imrf
If wow somehow lost ownership of my IP address then I would think some advanced notice would be in order don't you?
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The Joker @ 13th Jun 04:51AM:
Re: Static IP address
My ip won't change no matter what I do. :p
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bewale @ 13th Jun 03:30PM:
Re: Static IP address
I would call retentions. Tell them their either going to reinstate your original IP, or you want reimbursed for however many months you paid $10 for, since the IP obviously wasn't static.
--
"In a world of compromise, some don't."
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pparks1 @ 13th Jun 10:30PM:
Re: Static IP address
I fail to see the argument here. A static address is not handed out by DHCP and remains the same. This gives you the ability to more easily host a website or other system where a DNS registration would be necessary.
However, in the event that your static address would have to change, you can always update your DNS records to point to this new address.
I can easily see somebody paying $10 a month to keep their address the same. And if it did for 3 years and then changed 1 time..I can see being aggravated at having to update a DNS record...but other that that, they provided what they said they were going to. A static address not handed out by DHCP.
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bewale @ 13th Jun 11:46PM:
Re: Static IP address
said by pparks1 :
I fail to see the argument here. A static address is not handed out by DHCP and remains the same. This gives you the ability to more easily host a website or other system where a DNS registration would be necessary.
However, in the event that your static address would have to change, you can always update your DNS records to point to this new address.
I can easily see somebody paying $10 a month to keep their address the same. And if it did for 3 years and then changed 1 time..I can see being aggravated at having to update a DNS record...but other that that, they provided what they said they were going to. A static address not handed out by DHCP.
Well, I was going to let this fly w/o responding, but people keep stating bad info and I felt the need to jump in...
WOW's "static IP" is not even a true static IP. When you sign up for that service, they simply register 1 set IP address to 1 MAC address for your line in the DHCP server. So, if you want to be technically correct, the 'static' IP IS still DHCP'd... your registered MAC address is just not pulling an address from the general pool of addresses, the DHCP server is config'd to always serve you the same answer/IP. And, in fact, if you purchase WOW's 'static' IP, they will not give you all of the required info to set your host statically either... they'll tell you to DHCP it. Yes, DHCP a 'static' IP. I've never bothered to try writing down the DHCP info (DNS servers, gateway, SNmask, etc.) and then setup as a true static and see if it'll work. But, I have called WOW b4 and they clearly don't want you doing this.
And, as far as a "simple DNS" change.... no, not always. I have a static IP because I need to SSH out from work to my unix box at home. My company doesn't allow SSH outbound, other than for specific firewall rules allowing so. WOW changes my IP - requires me to go through the required change controls and approvals at work to get the firewall rule changed (and cost a couple hundred $$$ in fees).
If WOW is advertising a static IP for $120 year, I expect it to never change during my tenure with them. Otherwise, what's the point? Mine hasn't changed in the 4 years I've been with them.
As I said above, I would call them. Short of them selling/losing a netblock, I would either get the IP reinstated or a refund. I would bet though that it's simply a technical problem and they just need to "reprovision" the static IP setting.
--
"In a world of compromise, some don't."
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anon @ 14th Jun 07:59PM:
Re: Static IP address
You WOW apologists are out of control. Static is static, period. Do you not understand the definition of static? It means unchanging. If they can just change the address whenever they want, what is the point of the $10 charge?
My normal dynamic IP hasn't changed in years, and I treat it like a static IP. But if I'm paying $10 for static, that IP address is mine until I stop paying. And if something comes along that requires WOW to change it, they better compensate me.
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pparks1 @ 15th Jun 09:31PM:
Re: Static IP address
Bewale: Yes you are correct. WOW is doing a DHCP lease reservation. As you stated, you set up an entry tying a specific address to your MAC address. That way, the DHCP hands out the same address to you each time your client renews it's lease.
I misspoke in my post...I meant to say that it's not just a general address in the lease space that DHCP is going to hand out potentially to other people...rather than saying that it wasn't served by DHCP. Totally, my bad. Unless the IP address range changed, I don't really see why WOW cannot just set up the MAC address reservation for you again.
I can understand your company not allowing general purpose SSH outbound on the firewalls and restricting to specific IP's. However, I find it very hard to believe that the company could possible charge you hundreds of dollars to make an ACL change on the firewall. That's just insane.
I guess that since everybody is convinced that this isn't worth the $10 a month, they will simply cancel paying this extra fee.
I've been with WOW for almost 4 years I believe and I am currently on my 2nd IP address with them. A few months ago there was a significant power outage in my neighborhood and I was down for about 6 hours. When it came back up I got a new address. I just use dyndns for an easy to remember hostname.
Fortunately I do some of the networking in my office and have known the Cisco guy for a number of years...so a quick phone call gets anything outside of my control fixed in a jiffy.
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bewale @ 17th Jun 12:45AM:
Re: Static IP address
pparks1 - no problem. I just wanted to clarify in case someone comes to this forum investigating switching to WOW and the 'static IP' service.
And, yes, @ $10/month, the service won't appeal to most. Based on a couple helpdesk calls I've made to WOW over the years, I don't think they have very many people using the service either. I always seem to get the super confident tech support guy... up until either I either tell him it's a static IP, or he looks at my config and then "turtles". 2-3 people later, it gets fixed.
--
"In a world of compromise, some don't."
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pparks1 @ 17th Jun 05:34PM:
Re: Static IP address
bewale: No problems here either, glad we got everything cleared up and agree on what they provide.
Since I haven't had the Static service plan, I wasn't sure how it worked. It's something that I just haven't had a need for. With a router that's always online...it's rare for an IP address to change these days...and like I said, I just use dyndns to make it easier to remember my IP address for inbound SSH and RDP.
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Hr824 @ 17th Jun 11:58PM:
Re: Static IP address
Like I said I did call them, they told me my IP was assigned to some one else and could not be retrieved and refused to refund me the money.
I also had a series of emails with customer service(don't bother with emails they just tell you to call) and you know what, I realized that I shouldn't have to fight them to fix their mistake. I am lucky enough to have the choice of 3 providers and I'm going to give u verse a shot. I guessing that wow is betting that I won't switch.
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Goober @ 18th Jun 02:33PM:
Re: Static IP address
Do you pay by credit card? If so, I would dispute at least the last 6 months worth of payments with the CC company.
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NormanS @ 26th Jun 04:47PM:
Re: Static IP address
said by WOWer :
You WOW apologists are out of control. Static is static, period. Do you not understand the definition of static?
In the networking world, it just means, "not issued by DHCP". In this case, the IP address is not a true "static", but what my ISP (ATTIS) calls a "sticky static". MAC address reservation, to guaranty that the DHCP server will always issue the same IP address to the same device MAC address, for as long at that DHCP block belongs to WOW, and is assigned in that WOW market.
As the numbers of subscribers changes, WOW may need to reassign IP address blocks to ensure that there are sufficient IP addresses available. Maybe they get a new block, or give up an old block. However, if the network has to be renumbered, somebody, somewhere on the renumbered network will get an IP address change, whether it is dynamic, "sticky static", or true static. It happens. It can't be avoided.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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anon @ 26th Jun 05:01PM:
Re: Static IP address
said by NormanS :
It happens. It can't be avoided.
That's why I said:
said by WOWer :
if something comes along that requires WOW to change it, they better compensate me.
They can change it if they must, but I deserve a credit of some sort since I am not receiving the service I am paying for.
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imrf @ 26th Jun 09:21PM:
Re: Static IP address
You don't deserve anything. You aren't under a contract. If you don't like it, cancel service and move on.
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NormanS @ 26th Jun 11:43PM:
Re: Static IP address
said by WOWer :said by NormanS :
It happens. It can't be avoided.
That's why I said:
said by WOWer :
if something comes along that requires WOW to change it, they better compensate me.
They can change it if they must, but I deserve a credit of some sort since I am not receiving the service I am paying for.
Did they assign you an IP address on a SWIP, with a guaranty? Probably not; SWIP usually applies to a minimum of a /29: 8 consecutive, routeable public IP addresses.
Did they assign you a replacement IP address? If so, you are still getting the "sticky static" service. You don't own an IP address, not even when you pay for "static" IP address service. IP addresses are assigned by the RIRs. That is just the way things work.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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The Joker @ 27th Jun 01:44AM:
Re: Static IP address
I love different IPs that WOW! Gives me! :D
Since people love me so much on the forums! :p
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anon @ 27th Jun 07:40AM:
Re: Static IP address
said by imrf :
You don't deserve anything. You aren't under a contract. If you don't like it, cancel service and move on.
That's a great attitude to have. Don't make any attempt at making the service better, just leave if you don't like it. Great advice. :uhh:
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imrf @ 27th Jun 01:23PM:
Re: Static IP address
No, it's a matter of things beyond their control happen.
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anon @ 27th Jun 04:34PM:
Re: Static IP address
said by imrf :
No, it's a matter of things beyond their control happen. Get over it
If a storm rolls through and knocks cable service out for a week, does a subscriber not deserve some kind of credit? That was beyond their control, too.
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The Joker @ 28th Jun 05:58AM:
Re: Static IP address
I get credits for storms knocking out my internet. :p
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imrf @ 28th Jun 01:46PM:
Re: Static IP address
You're talking about two different things. If you have absolutely no service, yes you get a credit. But if you have service and just get a new IP, no, no credit. Your service is still functional.
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Hr824 @ 2nd Jul 11:43AM:
Re: Static IP address
I guess you just miss the point imrf. If I was told when I ordered the service that my IP address might change then I would have never payed for the "service" in the fist place.
If it was truly out of there control and they lost control of my IP address then an email informing me of the upcoming change was in order. Instead I spend 3 hours trying to figure out why my vent server stopped working because a change of IP address was the last thing on my mind since I was paying to prevent that from happening.
Your right though I'm not under a contract and yesterday I got my U verse installation and am looking forward to calling WOW one last time.
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NormanS @ 2nd Jul 11:50AM:
Re: Static IP address
said by Hr824 :
I guess you just miss the point imrf. If I was told when I ordered the service that my IP address might change then I would have never payed for the "service" in the fist place.
Unless you get your IP address direct from ARIN (and maybe not even then), your IP address is subject to change; Charter may have received a new block of IP addresses from ARIN, and decided to shift things around, but ...
If it was truly out of there control and they lost control of my IP address then an email informing me of the upcoming change was in order.
Indeed. For anybody paying for a static IP address, or even a "sticky static" IP address, a change of the magnitude that I envision should require pre-planning, and notification of the paying customers of the pending change.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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Hr824 @ 21st Jul 11:37PM:
Re: Static IP address
Well thanks for the info NormanS........ I suppose WOW should make that info available to customers who order static addresses don't you?
Well I was hoping that I would have to make 1 more call to WOW but alas my equipment was supposed to be picked up today between 7:00 AM and 7:00 PM. At 8:30PM I called them.
Me: Hi you were supposed to pick up my equipment by 7:00PM what happened
WOW: ahhh let me check hang on.....
Me: waiting
WOW: the truck is in route
Me: excuse me but it's past 7:00
WOW: the truck is in route they have to be there by 9:00
Me: CONFUSED..... what?....ok fine....hang up
WOW.....never showed up.
Rearranged my day to make sure WOW gets there equipment back and not only do they not show up I did not receive one call to let me know that A) they were going to be late and B) that they couldn't make it at all.
Frustrating to say the least.
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Hr824 @ 27th Sep 02:25PM:
Re: Static IP address
It's like a bad dream that won't go away.
WOW finally picked up my equipment a few days after they failed to show up. I had just gotten home when the tech was leaving nice guy we had a good conversation and gives me the receipt my wife signed and leaves. I figure finally I'm done with them and the 104 dollars they owe me is on the way.
A month and a half goes by and no money so my wife calls them and they tell her they have no record of the returned equipment. My wife tells them that she has the receipt and tries to gives the info off it but the rep doesn't want it. My wife then asks for a supervisor and after basically the same conversation says he will look into it and call back within a hour. No one calls back.
A month later I get a card in the mail stating that I can return my cable boxes and get 20$ back....WTF. Once again I call them to find out what the hell is going on. Once again I am told that they do not have the equipment but this time she dose take the info off the receipt I have to confirm that it is the same one she has....WTF...I am put on hold while she tries to get a hold of the tech personally to see if he remembers coming to the house. Of course now I am furious because they have the receipt and still refuse to believe they have my equipment because no one checked them in at the office. I hold my temper as she tells me that some one would call with in a hour as they look into this. Two hours later some one dose call me and tells me that they do indeed have the equipment but there records still show that I have a receiver and cable modem still out....WTF....I tell here that I do not have any receivers and the last SD receiver I had was swapped in person at the madison heights office for a HD one. As far as the cable modem goes I told her I would check when I get home to see if the tech forgot to pick it up.
Of course my cable modem was still connected to the cable the tech really didn't pick it up.
Now I am going to have to go to the madison height office in person to return the cable modem because I can't trust the techs to do there job and will have to take pictures of every thing because I can't trust the office people either because they didn't check in the receiver I brought them when I traded my SD receiver for a HD one.
How completely frustrating.......and they still owe me 104 dollars.....WTF.
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Hr824 @ 10th Nov 11:16AM:
Re: Static IP address
Well I finally got my money and it only took 5 months. I wounder what my credit report world look like if I didn't pay WOW for 5 months?
The bright side is I never have to type @wideopenwest.com again:)
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