AT&T Southeast dropping Internet randomly; Last Ditch Effort Page 2

AT&T Southeast dropping Internet randomly; Last Ditch Effort Page 2
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Zinlu @ 23rd Jun 03:25PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

Sorry to hear that lj. Hopefully we can get it straightened out here, and you can use the information to get yours back stable. The silly thing has been pretty stable since Sunday though. How typical, just like taking your misbehaving car to the mechanic and it acts fine once he is in the car. :hmm:
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NetFixer @ 23rd Jun 07:34PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

said by Zinlu :

The silly thing has been pretty stable since Sunday though. How typical, just like taking your misbehaving car to the mechanic and it acts fine once he is in the car. :hmm:

»[Line Problem] Motorola/Netopia modems have ESP :)
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A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
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shivetya @ 24th Jun 04:44PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

Amazing... mine was stable Sunday but is back to being naughty Monday
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Zinlu @ 29th Jun 05:49AM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

*Update*

Connection has been pretty stable since the 21st. Only drops that I know of have been due to power outages.
Will see how the next month shapes up.
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JcT21 @ 4th Jul 12:08PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

ive had rock solid dsl 6.0 service here in pikeville, ky. for over a year now. over the last 2 months ive had nothing but frequent disconnects. several repair techs came out over the last few weeks and replaced just about everything they could. changed out cards at the dslam and even replaced all the phone jacks. im now on my 3rd 2wire modem. line tested perfect as far as noise was concerned but i still keep getting disconnects. yesterday i downgraded to 3.0 service to see if it helps. so far so good. its so frustrating that my 6.0 is now unusable after being rock solid for so long. very strange.
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Zinlu @ 6th Jul 11:14PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

Today it goes back to acting wonky. Wife says she first noticed it around 4 this afternoon, and has been dropped 5 or 6 times since. About every hour or so, give or take 15-20 minutes.

It started raining last night and rained most of the night, but we've had rain since the 21st and it made no difference, so I dunno if that's what's going on or not.

My stupid syslog daemon was on the fritz and hadn't recorded any logs until I restarted it an hour ago when I got home from work. If it drops again hopefully I can catch it in the log.

**edit** 7-7-09
And here we go again, starts raining, connection drops. same pattern as before, dropping at 8:19, then again 8:23 then 8:29 then ok for about an hour then multiple drops again. Going to hook the 2701 (yuck) back up so I can get logs. Losing DSL sync this time, not just internet.
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Zinlu @ 14th Jul 01:44PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

**UPDATE** 7-14-09

Static on the telephone, so called 611 last week, they said test results were perfect, but I insisted until they agreed to send a tech out.

He just left 5 minutes ago, turned out there was a huge hole in the insulation on the wire from the pole to the house. The wires were broken at that pot as well, and barely touching. Judging from the amount of corrosion on the outside of the insulation it has been that way a while.

David called the bucket truck out and they replaced that line. Will update with results a few more times, but I believe that's been the problem the whole time.
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Airwolf7 @ 14th Jul 04:04PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

These DSL statistics are great.

DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 3552 kbps
Upstream Rate: 384 kbps
Channel: Fast
Current Noise Margin: 31.0 dB (Downstream) 16.0 dB (Upstream)
Current Attenuation: 28.6 dB (Downstream) 20.0 dB (Upstream)
Current Output Power: 19.7 dBm (Downstream) 1.6 dBm (Upstream)
DSLAM Vendor Information: Country: {0x0F} Vendor: {ALCB} Specific: {0x00}
PVC Info: 8/35

The broken and corroded drop was probably causing intermittent troubles resulting in a massive decrease in the SNR margin.

Now that the problem has been found and corrected you should be able to upgrade back to Xtreme 6.0 service without any troubles.

Most likely getting the drop replaced has fixed your problems.
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Airwolf7 @ 14th Jul 04:14PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

It's amazing how everyone is always having the same problems as a person that starts the thread. In the real world this is very seldom the case.

I wonder how many of the people with the same problem as you have a drop that is broken with green corrosion growing on it?
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NormanS @ 14th Jul 05:15PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

said by Airwolf7 :

It's amazing how everyone is always having the same problems as a person that starts the thread.

Especially when they are a couple of hundred miles apart. I love it when somebody in AT&T West posts a problem, then somebody in AT&T Northeast responds with, "I am having the exact same problem!"

Or an S.F. Bay Area Comcast user posts a problem, then a Chesapeake Bay Area Comcast user responds with, "I am having the exact same problem!"
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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Zinlu @ 14th Jul 05:52PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

Thanks, Airwolf. Like I have said, our service for the first 3 years ( 6.0 ) was rock solid. Can't wait to get back to it, will give it a week or two to make sure.

I just hope I can get the noise profile off without much problem. Asked the tech about it today and he said it would be better to leave it on. We'll see what happens.
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wayjac @ 14th Jul 06:02PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

Did your dialog in the att direct forum help resolve the issue?
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Airwolf7 @ 14th Jul 06:34PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

said by Zinlu :

Thanks, Airwolf. Like I have said, our service for the first 3 years ( 6.0 ) was rock solid. Can't wait to get back to it, will give it a week or two to make sure.

Waiting awhile to make sure things are OK sounds like a good idea.

said by Zinlu :

I just hope I can get the noise profile off without much problem. Asked the tech about it today and he said it would be better to leave it on. We'll see what happens.

There is an automatic system that puts lines on a Noise Profile when there is trouble and it will also take the line off a Noise Profile when the problem has been corrected. I have fixed many inside wiring issues for people and the Noise Profile will go away after a few days. I can't remember ever having to call in to get the Noise Profile removed.

I guess it is possible that the automatic system might get stuck, but it has always worked fine for me
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Zinlu @ 14th Jul 07:14PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

Ah ok glad to hear that, thanks Airwolf.
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Tombstone79 @ 16th Jul 04:14PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

I am in North Alabama and have similar problem with connection going out randomly. Only goes out for maybe 1 minute. So do I need to call ATT and ask them to send a tech guy out? I guess they charge me for that? Do i try a new cable modem 1st? I have had my current modem for 5+ years.
Thanks
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NetFixer @ 16th Jul 05:35PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

said by Tombstone79 :

I am in North Alabama and have similar problem with connection going out randomly. Only goes out for maybe 1 minute. So do I need to call ATT and ask them to send a tech guy out? I guess they charge me for that? Do i try a new cable modem 1st? I have had my current modem for 5+ years.
Thanks

Do you have internet service with your local cable TV franchise or with AT&T? That would determine who you need to call for service.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com
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Tombstone79 @ 16th Jul 05:42PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

with ATT
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anon @ 16th Jul 07:17PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

I am having this exact same problem, except with the DSL sync light as well going off all the time. I've had DSL from Bellsouth/AT&T now for about 6 or 7 years(3.0 till about a year ago when I upgraded to 6.0) at this same home. Over the past couple of months it's gone from never dropping unless I disconnected manually to dropping every 5 to 10 minutes. Completely random. I'm also reconnecting at a 3.0 profile the majority of the time and have to reset the modem several times to get the 6.0 profile to kick in.

The past 2 days I've had 2 technicians from AT&T DSL come out here and check the wiring inside my home and they both didn't find a problem. I went from an old Westell 2200 modem to the new 2wire they just installed yesterday. The technician from today said that tomorrow an AT&T Line Technician with the Van will be coming to check the outside lines and most likely replace the box.

Is there anything specific that you guys recommend I should tell him to try to get to the root of the problem? Random disconnects are by far the most infuriating thing I have experienced, especially when the service was absolutely spectacular just several months ago.

Any help is greatly appreciated. Thanks
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Zinlu @ 16th Jul 08:54PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

said by wayjac :

Did your dialog in the att direct forum help resolve the issue?

Aye, it did, David found some trouble that got taken care of, then we had the 2 weeks of good service until the drops started again with DSL Sync loss this time. All better now though with the new drop.

It's even raining now with no interruption of service.
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Zinlu @ 24th Jul 04:10AM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

** 7-24-09 ** Just a final update to confirm resolution of our connection problems. Not a single internet drop since the day the wire to the pole was replaced. Thanks to everyone that helped.
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gc444 @ 27th Jul 09:21PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

Well I am glad this has resolved your problem. I will have my second truck roll this Sunday for the identical problem. I have had 15 disconnects since Friday when they came out and changed the port my number was on at the CO and reprovisioned my line. I have DSL 3.0 and it will sync up at speeds as low as 864 when it starts acting up and then magically it will go away for several hours. The tech that came out last time was very nice and was familiar with DSLReports.com so I will reference this thread to see if this helps the process. So far I have tried two modems, a new outdoor filter, and a new homerun before I even called them out the first time. My service has been fantastic for years and now Uverse shows up and this happens. They will not give me the same price I pay for DSL on Uverse so I refuse to switch for now.
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Shootist @ 30th Jul 08:46PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

Not sure if it's related but for the last 3 to 5+ months the company I work for has been losing DSL sync multiple times a day. It seems to have started right around the time they install 2 brand new boxes across the street from the business and from what one of techs told me these new boxes are for the UVerse service.
In the last 2 weeks it has become more frequent and we have had multiple techs out to fix it with no success.
New modems, new line from outside the business to the modem location, new card (or so I amd told) and still multiple drops all day long.
--
Shooter Ready--Stand By BEEP ********
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anon @ 9th Aug 08:07PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

I've had this issue since I've got service, basically it only drops internet for about 30 seconds at a time but it's enough to boot me out of a game or interrupt a stream, etc.

It also does this all the time, normally in flurries. At least 15-20 times during the course of the day.

I've had 3 service techs here in the past month and none have been able to pinpoint a problem, replaced the modem, did something with the modem jack.

It's also extremely frustrating because another tech when I originally got the service replaced my ATT modem I just bought from Walmart with a 2wire router/modem and somehow without me agreeing signed me to a 2 year contract.
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todbnla @ 16th Aug 09:58PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

I searching DSL reports to find out why my dsl is dropping so yeah, me too, this crap just started like a few weeks ago.
--
Regards,
Todd
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anon @ 17th Aug 07:28AM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

I can feel for you. We had bellsouth and had good 6.0 dsl. AT&T took over and the best we can get is 3.0. Changed modems and still didn't help. It either drops or slows way down until I get on the phone and do my thing with the teck people. As I write this my 3M's is down to 2.6 kbs. They have my connection on a 48 hour watch to see if they can find out what is going on. I know AT&T is starting to roll out their new TV service here so that may be a lot of the problem. Carl in Memphis,Tn. 8/17/2009
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kcir60 @ 17th Aug 10:21AM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

I started having sync loss problems about a week and a half ago. Started checking from the inside out and the problem turned out to be the splitter in the nid. We have had fierce thunderstorms with lots of lightning this summer. This is probably the third time I have had to replace the splitter. This is just one thing that will cause sync loss. I am down to one spare splitter, hope the one I just installed will last the rest of the summer!
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NormanS @ 17th Aug 11:17AM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

said by Cnorcy :

I know AT&T is starting to roll out their new TV service here so that may be a lot of the problem.

Odd, since that doesn't seem to affect DSL service in the old SBC footprint.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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kcir60 @ 18th Aug 09:16AM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

You may be absolutely correct. Sync problems returned with a vengance. A tech is supposed to show up between eight and noon today. Probably will be a now show or he will drive by the house and close the trouble to a no access. This is going to be a long drawn out process with the techs finding no problem. Most of the younger techs don't have a clue. Not their fault. They are thrown out in the field with little or no training. If someone shows up, I have printed the logs off the modem showing all the disconnects. I borrowed a sunset test set and all the readings are acceptable. Wrote the results down and will give them to the tech if he or she shows up.

Post Script

Tech that showed up yesterday was a contract employee but he knew what he was doing. After looking at the logs I saved for him and the stats I got from a borrowed sunset we both came to the same conclusion. My old Westell 327 was finally taking a crap. Replaced it with my backup Netopia 3347 and all seems to be well. Sync problems went away and download and upload speeds increased as well. Tech support is downright bizarre. I don't use them unless it is an absolute last resort!!

Back to the drawing board. Problem is not with modem. Loss of sync is back haunting me for the third week. So far I haven't seen a real AT&T employee. I talked to numerous people in the Phillipines etc. They sent the same contract employee back for the second visit (duh). Don't know what you have to do to get it fixed. Now I know how Comcast subscribers feel. Internet has become almost useless. Can't download anything of size without a sync loss. Yesterday it took five attempts to download my email. This is life in the big city at its best!!!!
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