AT&T Southeast dropping Internet randomly; Last Ditch Effort Page 3

AT&T Southeast dropping Internet randomly; Last Ditch Effort Page 3
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gc444 @ 27th Jul 09:21PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

Well I am glad this has resolved your problem. I will have my second truck roll this Sunday for the identical problem. I have had 15 disconnects since Friday when they came out and changed the port my number was on at the CO and reprovisioned my line. I have DSL 3.0 and it will sync up at speeds as low as 864 when it starts acting up and then magically it will go away for several hours. The tech that came out last time was very nice and was familiar with DSLReports.com so I will reference this thread to see if this helps the process. So far I have tried two modems, a new outdoor filter, and a new homerun before I even called them out the first time. My service has been fantastic for years and now Uverse shows up and this happens. They will not give me the same price I pay for DSL on Uverse so I refuse to switch for now.
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Shootist @ 30th Jul 08:46PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

Not sure if it's related but for the last 3 to 5+ months the company I work for has been losing DSL sync multiple times a day. It seems to have started right around the time they install 2 brand new boxes across the street from the business and from what one of techs told me these new boxes are for the UVerse service.
In the last 2 weeks it has become more frequent and we have had multiple techs out to fix it with no success.
New modems, new line from outside the business to the modem location, new card (or so I amd told) and still multiple drops all day long.
--
Shooter Ready--Stand By BEEP ********
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anon @ 9th Aug 08:07PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

I've had this issue since I've got service, basically it only drops internet for about 30 seconds at a time but it's enough to boot me out of a game or interrupt a stream, etc.

It also does this all the time, normally in flurries. At least 15-20 times during the course of the day.

I've had 3 service techs here in the past month and none have been able to pinpoint a problem, replaced the modem, did something with the modem jack.

It's also extremely frustrating because another tech when I originally got the service replaced my ATT modem I just bought from Walmart with a 2wire router/modem and somehow without me agreeing signed me to a 2 year contract.
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todbnla @ 16th Aug 09:58PM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

I searching DSL reports to find out why my dsl is dropping so yeah, me too, this crap just started like a few weeks ago.
--
Regards,
Todd
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anon @ 17th Aug 07:28AM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

I can feel for you. We had bellsouth and had good 6.0 dsl. AT&T took over and the best we can get is 3.0. Changed modems and still didn't help. It either drops or slows way down until I get on the phone and do my thing with the teck people. As I write this my 3M's is down to 2.6 kbs. They have my connection on a 48 hour watch to see if they can find out what is going on. I know AT&T is starting to roll out their new TV service here so that may be a lot of the problem. Carl in Memphis,Tn. 8/17/2009
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kcir60 @ 17th Aug 10:21AM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

I started having sync loss problems about a week and a half ago. Started checking from the inside out and the problem turned out to be the splitter in the nid. We have had fierce thunderstorms with lots of lightning this summer. This is probably the third time I have had to replace the splitter. This is just one thing that will cause sync loss. I am down to one spare splitter, hope the one I just installed will last the rest of the summer!
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NormanS @ 17th Aug 11:17AM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

said by Cnorcy :

I know AT&T is starting to roll out their new TV service here so that may be a lot of the problem.

Odd, since that doesn't seem to affect DSL service in the old SBC footprint.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
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kcir60 @ 18th Aug 09:16AM:
Re: AT&T Southeast dropping Internet randomly; Last Ditch Effort

You may be absolutely correct. Sync problems returned with a vengance. A tech is supposed to show up between eight and noon today. Probably will be a now show or he will drive by the house and close the trouble to a no access. This is going to be a long drawn out process with the techs finding no problem. Most of the younger techs don't have a clue. Not their fault. They are thrown out in the field with little or no training. If someone shows up, I have printed the logs off the modem showing all the disconnects. I borrowed a sunset test set and all the readings are acceptable. Wrote the results down and will give them to the tech if he or she shows up.

Post Script

Tech that showed up yesterday was a contract employee but he knew what he was doing. After looking at the logs I saved for him and the stats I got from a borrowed sunset we both came to the same conclusion. My old Westell 327 was finally taking a crap. Replaced it with my backup Netopia 3347 and all seems to be well. Sync problems went away and download and upload speeds increased as well. Tech support is downright bizarre. I don't use them unless it is an absolute last resort!!

Back to the drawing board. Problem is not with modem. Loss of sync is back haunting me for the third week. So far I haven't seen a real AT&T employee. I talked to numerous people in the Phillipines etc. They sent the same contract employee back for the second visit (duh). Don't know what you have to do to get it fixed. Now I know how Comcast subscribers feel. Internet has become almost useless. Can't download anything of size without a sync loss. Yesterday it took five attempts to download my email. This is life in the big city at its best!!!!
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