Bell Entertainment (IPTV) Setup

Bell Entertainment (IPTV) Setup
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rainor94 @ 22nd Jul 11:37AM:
Bell Entertainment (IPTV) Setup

Today I received a confirmation email from Bell. In it it said the TVs should be relatively close to the coaxial outlet. Since it's IPTV can't it be run only on network cables? All my TVs have a network cable close to them. If it can't should I run a coaxial cable from my router to to where I have the bundle of coaxial cables witch run throughout my house?

I am wondering how they will setup the system in my house. Also if anyone has some speed test on this service it would be great so see them!

Thx
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mlerner @ 22nd Jul 01:05PM:
Re: Bell Entertainment (IPTV) Setup

They only provide one modem/terminal and from there for television they run coax from the terminal to each TV. Internet is using straight Ethernet. They will install the terminal where the telephone and coax wiring are coming into your residence.
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rainor94 @ 22nd Jul 01:26PM:
Re: Bell Entertainment (IPTV) Setup

Ok
Do you also know what the speeds to expect? Is it 20mb for one receiver and 30mb for 3? Also what are the upload speeds?
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mlerner @ 22nd Jul 01:33PM:
Re: Bell Entertainment (IPTV) Setup

I believe the downstream is still 24 Mbps and 1 Mbps upstream. Note this is SHARED between TV and internet so 3 TV streams will give you much less bandwidth for internet when in use.
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flummox @ 22nd Jul 02:29PM:
Re: Bell Entertainment (IPTV) Setup

It can run on either/or. Mine is running on both (1 ether, 2 coax.) The Modem has 4 100bt ethernet ports and 1 coax which can be split.

Speeds are very nice - but vary with how much TV you are watching.

This was with no TV, I think in my case the modem reports being synced at 30/15

»www.speedtest.net/result/461320201.png
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rainor94 @ 22nd Jul 02:31PM:
Re: Bell Entertainment (IPTV) Setup

I thought that you started with something like 24mb and for each extra receiver you got they gave you 5mb plus. 24mb+5mb+5mb=34mb? I think that's what I was first told a few months ago when I first spoke to them. I forgot to ask them when I ordered.
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mlerner @ 22nd Jul 02:34PM:
Re: Bell Entertainment (IPTV) Setup

They may have changed it recently to support additional speeds but as of February it was still 24/1.
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flummox @ 22nd Jul 03:00PM:
Re: Bell Entertainment (IPTV) Setup

Checked the modem,
Down/upstream line rate 37/18
Down/upstream payload rate 30/15
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Mauricio @ 22nd Jul 03:39PM:
Re: Bell Entertainment (IPTV) Setup

said by flummox :

Checked the modem,
Down/upstream line rate 37/18
Down/upstream payload rate 30/15

Meaning this is VDSL2 right ?

--
My FlickrStream

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flummox @ 23rd Jul 08:41AM:
Re: Bell Entertainment (IPTV) Setup

Not sure.

The tab I click on to get the line info says "VDSL" but a few things on that page say VDSL2.

But given that the same page says my max line rate is 60 or 70 mbps I supose it would have to be.
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rainor94 @ 26th Jul 02:47AM:
Re: Bell Entertainment (IPTV) Setup

Since you already have the service, I have a few questions.
Is the router locked or will I have access to it? I have a small server at home and some security cameras, will I be able to set up everything so I can view them remotely?
Is video on demand included in the $75 package?
Are you happy with this service? Have you had any problems?
Is there a maximum bandwith fee after you go above 60gb?
Does internet or tv have much down time?
Thx

Also is there anyone else on these forums with this service? What is your opinion and what are your speeds?
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Madwand @ 26th Jul 10:56PM:
Re: Bell Entertainment (IPTV) Setup

Also, is the modem locked to your Sympatico account, or can you login from another provider?
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flummox @ 28th Jul 07:00PM:
Re: Bell Entertainment (IPTV) Setup

Router seems unlocked. I can click on just about everything on the page that shows up when I go to 192.168.2.1. I have port forwarding rules (including a slingbox and web/nanny cam) for about 6 different things setup and have changed the wifi settings from their defaults.

Video on Demand is included but I haven't found any free content yet so I haven't tried it.

The whole home PVR rocks. And being able to record/watch live up to 4 streams is nice too. I can record two things and watch another live while someone else watches a recorded show elsewhere. The channel changes are almost fast enough so you can "surf" again like you used to on analogue cable. I've had some skipping issues but they seem to have been resolved now that my previous wiring has been replaced. No other outages as such but overall, I'd say it's not as stable as the expressvu service I had before. I just replaced the last coax I had with a dedicated ethernet so give me a week to see if it's stable now. But it worked fine through the rain storms we've had recently so rain/snow fade is no longer an issue.

Wifi coverage is ok but I had better range with the previous 2wire gateway. (once I turned up the power on the 2wire)

The Sympatico usage page says $1.25/GB up to $30 max, I haven't called in about insurance programs but another user said they weren't available. I mean to call in and find out now that the $5/40Gb offer is out there.

So relatively happy. The TV experience has some pluses and some minuses but the internet speeds are very nice. It's the first speed increase I've seen where even web browsing seems visibly faster.

Picture quality (comparing back to back when I had both esxpressvu and IPTV for a day) was better for SD on IPTV and about the same for HD.

Channel selection is still less then what expressvu offers but it's nice to have the US Buffalo stations back instead of Boston.

Madwand: haven't tried to log in with another provider since I don't have an id for one. The "b1" & pass section is not locked on the router.
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anon @ 31st Jul 04:11PM:
Re: Bell Entertainment (IPTV) Setup

Just ordered the Extra package, due to be installed in a few weeks and I'll report back on how it goes.

Interestingly when I called for availability, they ran two tests. The first one failed (maybe a fiber loop test?) and so I was pretty sure I wasn't going to be able to sign up. The second test apparently came back as "29,000" which meant that I had a profile of "27", which they said would be good enough for "two TVs plus Internet." I only have one TV, and consistent with what others here have written about a TV requiring 5mbit, they said I can expect 23mbit down, 9mbit up for Internet.

I was also concerned because I'd had to cancel Sympatico Internet previously as I wasn't getting the advertised throughput, and they claimed that was likely due to an old POTS switch between my house and the CO. Apparently when they do the install they'll replace that, though. So I guess I'll just have to wait and see.

After suffering through a Rogers HD PVR for so long, I'm basically willing to do anything to get off of it.
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rainor94 @ 31st Jul 10:57PM:
Re: Bell Entertainment (IPTV) Setup

Beltzner I also had ordered The Extra package when I first ordered two weeks or so ago. The day after installation I called Bell up and told them I want the Super. I think it's worth it... the extra channels you get are actually really good and when you search through the guide you usually won't get a message saying you aren't subscribed to this channel.

Well what I can tell you of installation is it takes a few hours. They first test your line where it enters your house and they usually like a dedicated line from where the line enters the house to the modem/router. They require the main box to be connected through an internet cable and the rest are ok if they are connected through coaxial cable. My house had all internet cables and it was fine.

The service is great, quality is great the only thing that sucks is the Bandwidth is only 60gb a month and you get charged a maximum of $30 if you go above that.

Here is one of my speed tests:

If you have any questions just ask.
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anon @ 1st Aug 11:39AM:
Re: Bell Entertainment (IPTV) Setup

Definately looks like a nice service, can't wait for it to get in my area, 4 Mb upload, great for running an HTTP site for family and stuff. + 30$ extra and it's unlimited downloads at these speeds, could get a blue ray movie from usernet in an hour or so!
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anon @ 1st Aug 12:11PM:
Re: Bell Entertainment (IPTV) Setup

said by KillerApp :

+ 30$ extra and it's unlimited

Be careful how you interpret that.

Bell has sent Disconnect/Abuse letter to people who did something like 300 or 500-gigs in the past.

One person posted his letters here.

Got an Abuse warning at 500-gig.

Bell didn't tell him, and refused to tell him, what limit to stay under. He kept it at 300-gig or a bit less.

Then he got his disconnect letter for continued abuse.

So take that 30$ unlimited with a very large grain of salt and don't believe everything from Bell unless you get it in writing from Bell defining it.
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RCMP1234 @ 1st Aug 01:39PM:
Re: Bell Entertainment (IPTV) Setup

I just signed up the entertainment service (switched from bell max 16).

So from my understanding your internet profile begins at 23mbps/9mbps and for every additional tv you have, they add an extra 5+ to your download speed?

but why does flummox have aprofile of 30/15 then?
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rainor94 @ 1st Aug 06:15PM:
Re: Bell Entertainment (IPTV) Setup

said by RCMP1234 :

I just signed up the entertainment service (switched from bell max 16).

So from my understanding your internet profile begins at 23mbps/9mbps and for every additional tv you have, they add an extra 5+ to your download speed?

but why does flummox have aprofile of 30/15 then?

I think the profile begins at 24mb/9mb and for each extra tv +5mb. The thing is that it really depends on your line and well I have done many speed tests and they all come up similar even if I have one or two tvs on my speed tests come out the same. The service is really great the speeds are fine. When I had 3 tvs on 2 on HD I think I still got 16mb. Ill do a few tests with the tvs when im back in Toronto Wednesday and post them here.
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rainor94 @ 1st Aug 06:21PM:
Re: Bell Entertainment (IPTV) Setup

said by KillerApp :

Definately looks like a nice service, can't wait for it to get in my area, 4 Mb upload, great for running an HTTP site for family and stuff. + 30$ extra and it's unlimited downloads at these speeds, could get a blue ray movie from usernet in an hour or so!

I am Running a home server at home and it's working great. I also have some security camera's and they are now much smoother to watch remotely.

You can check out my website if you want:
My Photo Gallery Website
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LINCSAT @ 2nd Aug 05:26PM:
Re: Bell Entertainment (IPTV) Setup

Thanks for all the information, your link is not working?
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rated @ 5th Aug 01:11PM:
Re: Bell Entertainment (IPTV) Setup

What modem do you use for internet with the entertainment service?
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freejazz_RdJ @ 5th Aug 09:46PM:
Re: Bell Entertainment (IPTV) Setup

The only install I've seen of the new iptv had a Cellpipe 61V.
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rainor94 @ 6th Aug 10:18AM:
Re: Bell Entertainment (IPTV) Setup

freejazz_RdJ is right I have a Cellpipe 61V as well. It Crashed on me over the weekend that's why the link the I posted earlier didn't work
here it is again: World Photo Gallery

Later today I will post some speed tests with tv's off or on.
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flummox @ 12th Aug 10:27PM:
Re: Bell Entertainment (IPTV) Setup

said by rainor94 :

said by RCMP1234 :

So from my understanding your internet profile begins at 23mbps/9mbps and for every additional tv you have, they add an extra 5+ to your download speed?

but why does flummox have aprofile of 30/15 then?

Not sure... I also have 3 TV's connected. Rainor94, what does it say when you go into the modem status screen as your connect rate?
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anon @ 13th Aug 12:13PM:
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anon @ 13th Aug 12:24PM:
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rainor94 @ 13th Aug 01:15PM:
Re: Bell Entertainment (IPTV) Setup

Flummox how can I find that information out. DO you also have a Cellpipe 61V Router/Modem?
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RCMP1234 @ 14th Aug 03:35PM:
Re: Bell Entertainment (IPTV) Setup

I cant seem to check the router page. It requires a username and password. Anyone know what it is?

edit: called in and they told me default username and password is admin
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RCMP1234 @ 14th Aug 05:25PM:
Re: Bell Entertainment (IPTV) Setup

got it today

RCMP1234 @ 15th Aug 01:29PM:
Re: Bell Entertainment (IPTV) Setup

said by rainor94 :

Flummox how can I find that information out. DO you also have a Cellpipe 61V Router/Modem?

go to your router page, click on VDSL (to the left), click on the + sign to expand, and you will see all your stats. Heres what I am getting:
VDSL2 Firmware Version
1.0.6r15dIK105012
VDSL2 Link Status
UP
Downstream line rate
28768 kbps
Upstream line rate
11520 kbps
Bearer Downstream payload rate
23104 kbps
Bearer Upstream payload rate
9920 kbps
Downstream attainable payload rate
65872 kbps
Downstream attainable line rate
80992 kbps
Downstream Training Margin
30.9 dB
Downstream delay
7.5 ms
Upstream delay
7.6 ms
Tx total power
11.7 dbm
FE Tx total power
13.8 dbm
VDSL Estimated Loop Length
1054 ft
G.Hs Estimated Near End Loop Length
897 ft
G.Hs Estimated Far End Loop Length
1083 ft
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rainor94 @ 16th Aug 10:37AM:
Re: Bell Entertainment (IPTV) Setup

This is what I'm getting:

VDSL2 Firmware Version
1.0.6r15dIK105012
VDSL2 Link Status
UP
Downstream line rate
37424 kbps
Upstream line rate
6448 kbps
Bearer Downstream payload rate
30064 kbps
Bearer Upstream payload rate
5536 kbps
Downstream attainable payload rate
33568 kbps
Downstream attainable line rate
44720 kbps
Downstream Training Margin
11.9 dB
Downstream delay
7.7 ms
Upstream delay
7.4 ms
Tx total power
9.3 dbm
FE Tx total power
13.5 dbm
VDSL Estimated Loop Length
3046 ft
G.Hs Estimated Near End Loop Length
2425 ft
G.Hs Estimated Far End Loop Length
2723 ft
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jfmezei @ 20th Aug 01:02AM:
Re: Bell Entertainment (IPTV) Setup

Question:

Does IPTV use the same PPPoE session as your internet, or does it have its own PPPoE session ?

In terms of technology, does a VDSL modem support multiple ATM destinations ? (aka: one pointing to a BAS, and one pointing to the IPTV server) or is it like a normal ADSL modem with just one destination which Bell then disregards because the ATM is terminated at the DSLAM ?

Does IPTV use its own IP subprotocol, or does it use UDP/TCP or another known protocol ?

Since IPTV would be pretty much unidirectional, is it a case where you ask for a channel by sending a IP packet using your normal PPPoE connection to a normal IP destination, and the IPTV server then uses dedicated links to your DSLAM at which point, the DSLAM/AMAS inserts the IPTV packets into your PPPoE stream to your modem ?
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flummox @ 20th Aug 10:49AM:
Re: Bell Entertainment (IPTV) Setup

Looks like everyone found the router page. incidentally my upstream has dropped to 7040kbps (payload) from ~10000. My downstream (again payload) is still 30064.

jfmezei: They look like separate sessions. The main router status page has Wan connection 1 and 2 sections both stating PPPOE and a different VLAN ID after that (and different IP addresses too). WAN1 seems to be internet as it has a public IP address (ie if I ping myself from outside that's the IP that shows up). WAN2 shows a 10.x.x.x IP address so assume it's the IPTV network. No idea on the rest of your questions. Beyond my technical ability but I see no mention of ATM type terminology anywhere in the router pages other than the VLAN stuff. (eg PVCs etc.)
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anon @ 20th Aug 03:06PM:
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anon @ 20th Aug 09:04PM:
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freejazz_RdJ @ 21st Aug 01:29PM:
Re: Bell Entertainment (IPTV) Setup

JF, VDSL2 has NO atm. IT is all ethernet with VLANs, 802.1q and Q-in-Q and all that good stuff.

In every IPTV setup I've seen (the one I know the most about is ATT's Uverse) there are two distinct VLANs on the WAN side. All of them use Multicasting on the core, edge and inside the home to stream the same content to multiple STB's.

You can learn more about protocols and ports by reading up on U-verse's setup. Both Bell and ATT use MS IPTV AKA Mediaroom.
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Norther @ 31st Oct 08:27PM:
Re: Bell Entertainment (IPTV) Setup

Hi, I'm a Bell Entertainment Customer, I recently had to move my equipment, thus removing the AC Power out of it. When I restored it, I had lost both Internet and IPTV. I have been able to recover the WAN 1 (VLAN 35) Internet, by re-applying my internet ID and Password provided by Bell.

Unfortunately I haven't been able to restore my IPTV service due to the WAN 2 (VLAN 36) IPTV to be Down. I have searched everywhere in my documents and there is nothing to be found about the the credential to apply in the router for this service.

I tried all the possible credential(even blank) that I have and none work, always returning the System Log:

pppd info [PPP36]Remote message: Access Denied
pppd err [PPP36]PAP authentication failed

Their Customer Service is very poor on the weekend for this service, saturday 8:00 to 17:30 and closed on sunday... and this occured at 18:30.. badluck

Does anyone know if there is a default User/Pass for this particular service?
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STN @ 31st Oct 08:40PM:
Re: Bell Entertainment (IPTV) Setup

said by freejazz_RdJ :

JF, VDSL2 has NO atm. IT is all ethernet with VLANs, 802.1q and Q-in-Q and all that good stuff.

There's no Q-in-Q on the VDSL2 link. At most a single tag.
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STN @ 31st Oct 08:41PM:
Re: Bell Entertainment (IPTV) Setup

said by Norther :

Their Customer Service is very poor on the weekend for this service, saturday 8:00 to 17:30 and closed on sunday... and this occured at 18:30.. badluck

Does anyone know if there is a default User/Pass for this particular service?

You sure there is no customer number to call 24/7? I thought someone in here who had it mentioned there was. I'll look for his thread.
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Norther @ 31st Oct 08:53PM:
Re: Bell Entertainment (IPTV) Setup

Well, their general number (1-866-797-8686) has a tech support line. They only offer you to leave a voicemail off-hour and if ALL your services are impacted the on-call tech will look into it.
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STN @ 31st Oct 08:44PM:
Re: Bell Entertainment (IPTV) Setup

Post in the direct forum. While I don't think any IPTV guys have necessarily been seen in there, they could still perhaps find someone to help you.

»/forum/sympatdirect
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anon @ 31st Oct 08:48PM:
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STN @ 31st Oct 09:20PM:
Re: Bell Entertainment (IPTV) Setup

Drops a bomb then leaves :(
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andrewhaji @ 1st Nov 08:29PM:
Re: Bell Entertainment (IPTV) Setup

I just checked my router's setup page, and here's what I found:

Under "WAN Setting" you have to choose "VLAN + 2 PPPoE". Then, enter the following on the page that follows:

[Internet]
VLAN ID: 35
User Name: b1XXXXXX
Password: (your password)

[IPTV]
VLAN ID: 36
User Name: bell/wvXXXXXX@iptv
Password: (your password)

In the [IPTV] section you're basically entering your b1XXXXXX ID, but with a different prefix and the "@iptv" suffix.

I hope that helps!
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jfmezei @ 2nd Nov 03:10AM:
Re: Bell Entertainment (IPTV) Setup

Is the IPTV also PPPoE based ? I was under the impression it was DHCP based. Since it is the DSLAM which injects packets (it receives one stream for a channel and multicasts it to everyone on that DSLAM watching that channel), I have to wonder how PPPoE would be implemented (or is the PPPoE done by the DSLAM instead of the BAS for IPTV ?)
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flummox @ 2nd Nov 10:55AM:
Re: Bell Entertainment (IPTV) Setup

[IPTV]
VLAN ID: 36
User Name: bell/wvXXXXXX@iptv
Password: (your password)

In my case the "wvxxx" was the same as my "b1" - but the pass was different. They have to re-set remotely as I learned when I was having issues and reset the modem to "factory default".

Just a hard learned piece of device - if things are working don't try this. Takes the service down and leaves it down.
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STN @ 2nd Nov 11:08AM:
Re: Bell Entertainment (IPTV) Setup

There weren't instructions on how to populate your IPTV login/password in the CPE GUI? You had to have them do it remotely?
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andrewhaji @ 2nd Nov 08:11PM:
Re: Bell Entertainment (IPTV) Setup

When you first plug in the modem you're thrown onto a restricted VLAN. You can only access a special Bell setup page. Upon completing the setup page, your credentials are uploaded to the modem and you're granted full Internet/IPTV access.
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anon @ 3rd Nov 02:48PM:
Re: Bell Entertainment (IPTV) Setup

So based on what I'm reading, I know for certain the "additional" boxes can be connected via either coax or ethernet, but about the "main" box (the dvr)?

Does it HAVE to be connected via ethernet... or can it also be connected via coax? Or does it depend on the quality of the coax connection? Does anyone have their main box connected via coax?

Reason I ask is our main TV is in a room without any ethernet wiring. If it DOES require ethernet wiring, will the Bell install guys do it for you? Do they do a nice job (ie fishing through the wall, installing a jack), or do they do a crappy Rogers type job (ie staple it to the walls)?
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andrewhaji @ 3rd Nov 05:02PM:
Re: Bell Entertainment (IPTV) Setup

Each box can be hooked up with either Ethernet or coaxial. However, if you want to use coaxial, you have to connect the DSL modem to your house's coaxial wiring (so that the coaxial wiring in your house carries the TV signal).
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anon @ 3rd Nov 06:44PM:
Re: Bell Entertainment (IPTV) Setup

I have no problem with that.... since the coax was only used for my TV's anyway. And the modem will be down in the basement where all the wiring is...

Why is it however that some people say that the main DVR box needs to be connected to the modem via ethernet?
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jfmezei @ 4th Nov 04:59AM:
Re: Bell Entertainment (IPTV) Setup

Is it possible that the coax might carry 10-base-2 ethernet (the ethernet used before most here were born) ?

If you have multiple TVs, can they share the same coax run, or must they each have their own independant/separate coax ?

Since the set-top box needs to talk "data" to the remote IPTV server to select a channel, I doubt the coax would be carrying a simple channel modulated on channel 3 or whatever. And since I assume you can watch either SD or HD programming, there would need to be some ability to switch definition.

Does the 10.* IP address get assigned to the router who then NATs this to each set-top box, or does each set top box get its own IP address ?

If they use NAT, it becomes hard for the telco to control how many TVs are being used.
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andrewhaji @ 4th Nov 10:14AM:
Re: Bell Entertainment (IPTV) Setup

The coaxial cable doesn't carry a CATV signal--it carries an IP signal, exactly what the Ethernet ports would provide. It is based on HPNA technology, which should give you at least 100 mbps--the equivalent of the Ethernet ports.
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anon @ 4th Nov 10:32AM:
Re: Bell Entertainment (IPTV) Setup

said by gei :

will the Bell install guys do it for you? Do they do a nice job (ie fishing through the wall, installing a jack), or do they do a crappy Rogers type job (ie staple it to the walls)?

I would be interested in this as well as I might get the calls to do these.

One thing I can guarantee if they past is any indicator people shouldn't let them run anything inside their house or apt.
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rainor94 @ 11th Nov 12:42AM:
Re: Bell Entertainment (IPTV) Setup

Is their anyone here who has Bell Entertainment but doesn't have phone service from Bell?

I have Primus for my phone connection but every time I log in to "My Bell" and I scroll down to My Services I see Home Phone listed and Entertainment Service. Am I seeing phone services because they used a dry line to setup my IPTV or can I actually use this line?

I have the phone number for that line and I was told when I call customer service to give them that phone number.

Anyone have any Ideas?
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freejazz_RdJ @ 11th Nov 01:50AM:
Re: Bell Entertainment (IPTV) Setup

said by jfmezei :

Is the IPTV also PPPoE based ? I was under the impression it was DHCP based. Since it is the DSLAM which injects packets (it receives one stream for a channel and multicasts it to everyone on that DSLAM watching that channel), I have to wonder how PPPoE would be implemented (or is the PPPoE done by the DSLAM instead of the BAS for IPTV ?)

JF, the DSLAM can terminate PPPoE sessions. It does have Layer 2 and Layer 3 functions and I believe in can inject Multicast into a unicast L2TP session as well.
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