Vonage's Rebate Recovery Fee
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DrumAt5280 @ 4th Sep 04:40PM:
Vonage's Rebate Recovery Fee

8.8 Rebate and other Recovery Fees.
If you purchase a product or service with respect to which a rebate or benefit is provided that is conditioned on your maintaining Vonage service for a particular length of time, and if you disconnect service before the end of that period, you agree to pay us the applicable recovery fee. A recovery fee is equal to the difference between the price you paid to us and the advertised regular price of the product or service at the time you received it. Any recovery fees are cumulative and are in addition to any other amounts you may owe us, including any disconnection fees. Specifically, if a rebate is provided with respect to a phone adapter you directly purchase from Vonage, and if you cancel your service before the one-year anniversary of the date you ordered the service or the date your payment was processed, whichever is later, you will be charged a rebate recovery fee equal to the amount of any rebate given to you on the phone adapter.


I have been a Vonage customer since 1/30/2005 and I am trying to give them back their phone adapter device back since I am trying to cancel my service with them. But Vonage does want the device back, they want to charge me $86 for a "Rebate Recovery Fee".

So I looked at Vonage's terms of service and 8.8 states above that I will not be charged a Rebate Covery Fee if I have passed my one-year anniversery with them. My anniversary was 1/30/2006.

But Vonage is telling my my anniversary got REFRESHED when I got a new phone adapter in January of this year because the old one died.

I can't find any thing in the contract about this refreshed issue so I am confused why they want to bill me $86. Why can't i just ship the adapter back to them and be done with this?
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LBDSL @ 4th Sep 04:56PM:
Re: Vonage's Rebate Recovery Fee

I can't address the issue with the new date because equipment was replaced, but I can answer why they want money verses the equipment.

Used equipment doesn't do a company any good, they want the money, not a used piece of equipment that they can't do anything with.
--
Lightning Bolt Technologies
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DrumAt5280 @ 4th Sep 05:13PM:
Re: Vonage's Rebate Recovery Fee

I am not a lawyer, but I think I am reading the contract correctly and do not have to pay that fee because it doesn't say anything about this refresh issue with a replaced device.
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Erg @ 6th Sep 08:27AM:
Re: Vonage's Rebate Recovery Fee

said by DrumAt5280 :

6.3 Other Commitments.
If a promotional or plan benefit (such as an equipment upgrade, a free month of service, free installation, a rebate, or other incentive) is provided to you at no charge or at a specified amount off of our then current normal charge and is premised on your maintaining Vonage service for a particular length of time then, unless otherwise specified in the offer you received, the specified period begins on the day that you accept the promotion or benefit which is generally the date of your order but may be the date your first payment is processed if that occurs at a later date. If you terminate your service before that period of time expires, then you will be subject to a recovery fee equal to the amount of the promotional or plan benefit that was specified on the date that it was provided to you, less the amount, if any, that you paid for the promotional or plan benefit in connection with your acceptance of same. You remain responsible for all usage charges that are outside of the promotional or plan benefit.
I think your ' free replacement device' will fall under this clause.
--
"Ye shall know the truth, and the truth shall make you mad."
-Aldous Huxley
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habskilla @ 8th Sep 12:42PM:
Re: Vonage's Rebate Recovery Fee

Strange. I was shipped a new vPortal in Feb 2009 because my old Motorola was having issues. I just called in to check my contract status. I'm not on contract; thus, no cancellation fees will apply if I leave.
--
GO LEAFS GO (all the way to the golf course)
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innoman @ 22nd Sep 07:17PM:
Re: Vonage's Rebate Recovery Fee

You really need to go through the DOJ consumer protection for your state and have them address that issue for you. You can also ask to speak with someone in tier 2 support or something and just argue with them until they agree to let you go without paying that fee. Alternately, you could also try to go through your credit card company and provide them with a copy of the contract.

I would not pay the $86 in any circumstance.
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DrumAt5280 @ 23rd Sep 11:00AM:
Re: Vonage's Rebate Recovery Fee

Update: Good news after I called like 3 times complaining about it they finally let me ship the darn thing back to them and I was not charged.
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innoman @ 23rd Sep 02:25PM:
Re: Vonage's Rebate Recovery Fee

Congrats! It just takes a little work and the right person...
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