OOL connected but very slow to not working internet
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Chaz70 @ 22nd Sep 09:12AM:
OOL connected but very slow to not working internet
I've been having issue on and off for over a year with my OOL service. I get a couple months of excellent service and then a couple months of horrible service. I am in Middlesex NJ 08846.
What happens is slow to not working internet access. Although my modem status lights show it connected to the service fine browsing is impossible. I get web site found waiting for reply....
Now I have 7 computer on my home network, wired and wireless. The issue is with OOL and not my wiring in the house. Over the past year I have replaced each and every piece of coax wire, splitter and cat 5 cable. Sometimes more than once just to make sure! I have the modem off the 1st split where the coax enters the house. Oh, I also replaced the wire that comes in the house 2 times. Only wire I cant change is to the pole and OOL came and put new ends on the cable too. I have also about a year ago swapped modems to rule that out too.
I have Optimum voice and Optimum TV as well. The phone service voip works fine. I did notice that it can take a long time for the cable modem to connect to the cable system some times after a power off/on but once its connected the voip is fine. TV is a non issue, working highdef chennels and everything is good.
Last night I hooked the cable wire directly to my modem with no splitter at all. I also plugged my laptop directly into the cable modem and did not use my Linksys router. I had the same exact results. So it is not my splitter, home network, router.
After calls to OOL tech support they offer me no help except a tech can come to my house. That of course leads to because you have to work during the day they cant come after 5 for another 10 or more days.
I'm at a loss and very fed up. When OOL works I love it and my boost service. Now I am considering clicking 2 buttons at the verizon web site to order high speed FIOS, but I really dont want to do that. but, I will........ if I have too.
What makes me so frustrated is the attitude from OOL that it must be something Im doing wrong.
Can anyone offer me any advice? Im sure not waiting 10 days for working internet. Mostly cause I know the tech will find nothing wrong in the house anyway.
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TheWiseGuy @ 22nd Sep 09:25AM:
Re: OOL connected but very slow to not working internet
You could try running tracerts to see where the problem is occurring and then report it in the Direct forum.
Here are a couple of free, more thorough Tracert utilities
»www.pingplotter.com/freeware.html
»www.foundstone.com/us/resources/···rout.htm
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.
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anon @ 22nd Sep 01:21PM:
Re: OOL connected but very slow to not working internet
WiseGuy: New here - would you tell me what the "Direct forum" is? I'm having OOL trouble and have traceroutes that might be worth posting.
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TheWiseGuy @ 22nd Sep 01:52PM:
Re: OOL connected but very slow to not working internet
»/forum/ooldirect
Unfortunately I believe you must be registered here, to use the Direct Forum. Then again, it does not cost anything to register, so join, and then post. ;)
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.
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UnnDunn @ 22nd Sep 02:56PM:
Re: OOL connected but very slow to not working internet
You're describing the symptoms of high packet-loss.
I would suggest setting up a Line Monitor. It won't help you solve the problem, but it will give you some concrete data to beat Cablevision over the head with, which may in turn help you get some leverage in escalating the problem to someone who may actually be able to help you.
I'm currently in the same boat, except neither FiOS nor DSL are available on my block, so I'm stuck.
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Chaz70 @ 22nd Sep 06:45PM:
Re: OOL connected but very slow to not working internet
Thanks I will here is my signal levels at the modem
Name
WebSTAR DPX2203
Modem Serial Number
106625586
Cable Modem MAC Address
00:16:92:90:18:A0
Hardware Version
v2.1
Software Version
v2.0.2r1162-080508
Receive Power Level
0.1 dBmV
Transmit Power Level
36.2 dBmV
Cable Modem Status
Operational
Working but so horribly slow its ubearable
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anon @ 23rd Sep 10:19AM:
Re: OOL connected but very slow to not working internet
download malwarebytes anti-malware, do a scan, remove the baddies, reboot and report back here to let us know
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The Patriot @ 23rd Sep 10:32AM:
Re: OOL connected but very slow to not working internet
lol...did you even read the post? way to get them off the phones, your stats must be great....guy has 7 computers on his home network that are impacted, and it is still occuring with a laptop directly to the modem.
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cablewizzard @ 23rd Sep 03:25PM:
Re: OOL connected but very slow to not working internet
said by Chaz70 :
Thanks I will here is my signal levels at the modem
Name
WebSTAR DPX2203
Modem Serial Number
106625586
Cable Modem MAC Address
00:16:92:90:18:A0
Hardware Version
v2.1
Software Version
v2.0.2r1162-080508
Receive Power Level
0.1 dBmV
Transmit Power Level
36.2 dBmV
Cable Modem Status
Operational
Working but so horribly slow its ubearable
You are having the slowdown problems not around the clock, but coming and going a few hours at a time, with service sometimes down for 15-30 minutes , right?
There's likely an intermittent RF intrusion problem at or near your house (like: your neighbor's) that cannot be troubleshot by a normal OOL field technician.
I *STRONGLY* suggest that you plead your case in the OOLDirect forum - the folks working the issues there have the ability (and brains) to actually take things like "hmm, 23 truck rolls for repair for this month on this node already? WTF!" and "The CMTS interface shows THAT error rate?!" into account to avoid dispatching a (probably useless) truck roll to your house, because the problem has to be fixed somewhere else...
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The Patriot @ 23rd Sep 09:45PM:
Re: OOL connected but very slow to not working internet
So in other words, pleading your case on a 3rd party site in a secluded forum area and not going the intended route is the only way to get an RF intrusion issue resolved? Why couldn't someone just monitor his signals for a few days remotely by the OP placing a call to the helpdesk as intended? especially after so many calls? are the poor techs even afraid to leave there desks to escalate a call because of time restraints? are they only trained to do truck rolls and get him off the line as quickly as possible? Why are the techs not given the time or proper resources in resolving the issue? I know the guys in the forum, and sure they are primarily the same people that were doing it when I left, unfortunately, they are the only ones that are permitted, have access to the tools, and have the knowledge (because they have been there long enough) to resolve....
Sorry OP, the majority are just phone bots to get you off as quickly as possible so they can help meet managements numbers in getting their lucrative bonuses, and the poor worker ant survives to work another day by meeting his or her numbers..... and thats all that matters at CV. This here is why tech support at CV fails miserably.
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Chaz70 @ 24th Sep 08:39AM:
Re: OOL connected but very slow to not working internet
OK, CV van showed up yesterday. Guy went up to the pole in his bucket and I heard him say "holy shit, these are all loose." Then he said "I got 5db better just by tightening them up."
So... then he came in and didnt like how the wiring was in a few spots. So they replaced the end on a bunch of wires and replaced my splitters with some of thier own. They did good work but now that I think about it they left with my splitters... one was a monster and the other was a philips..but whatever...
So bottom line while my inside wiring may have needed some tweaking, The main problem was loose connections up on the pole. Everything seems to be working now, but then again it has worked in the past for a while before giving me troubles.
I hope it stays good. I found Fios isnt on my street so I'm stuck with CV unless I want to go 7.1 DSL. Thats not a good feeling having no options.
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The Patriot @ 24th Sep 10:15AM:
Re: OOL connected but very slow to not working internet
well what a surprise. curious, did the van just show up, or did you call?
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Chaz70 @ 24th Sep 10:25AM:
Re: OOL connected but very slow to not working internet
No I called. They were not going to come until october, but I complained enough and they got me in for the next day.
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The Patriot @ 24th Sep 10:27AM:
Re: OOL connected but very slow to not working internet
glad you finally got it resolved
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Chaz70 @ 28th Oct 12:13PM:
Re: OOL connected but very slow to not working internet
Well my Service was good for maybe a week. Then it started the same crap all over again. Had a tech over the house on Monday. It was fine when he was there. (of course) Then the same night it went to crap again. I called CV was told again that it would be 2 weeks to wait for an evening appointment. So I told them dont bother I'll get DSL because at least it will work. (And yes I had DSL when I 1st moved in my house, its slow we all know that, but it NEVER went down)
To shorten the story up I was transfered around to different people and after arguing and yelling I told them to keep the appointment in 2 weeks but I will mostly likely have Verizon services running by then. I called back later that night to have my internet (boost) and phone canceled at theend of this pay cycle and they told me thier system was down and couldnt help me..........
So now to top it all off I wake up this morining and it is running great. and VERY fast. I left foe work and have been remote desktop all morning with no troubles.
Now I'm left wondering, should I really go for the switch back to slow but reliable DSL or wait this out yet again to see if the service stays good. I love OOL when it works but the service is just simply HORRIBLE.
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Freestyle27 @ 28th Oct 01:03PM:
Re: OOL connected but very slow to not working internet
i would say jump ship and go back to dsl at least it always worked if fios is available i would go with them... i have had ool since 2001 and had never had any problems with service till about September of 08 and since then it has been the worst service ever i have had techs out here senior techs supervisors you name it and all i get is bullshit from them.
my boost speed when it works i get 31 mbps and when it craps out i am lucky to get 9 to 11 mbps and i am not talking about peek times this can be at anytime even 3 am... i had them run a new drop and that did nothing they changed all the fittings and that did nothing they even cleaned up the tap and changed all the rusted fittings out there and that did nothing they know what the problem is and refuse to anything about it they know its a overcrowded node must be to many power users on my node
but anyway i am keeping my ool till i move from my current address might be another 6 months to 1 year but soon as i move fios here i come
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Chaz70 @ 28th Oct 01:45PM:
Re: OOL connected but very slow to not working internet
It sounds like we have exactly the same problem. It is random and unpredictable when the service will go to crap. And your right about OOL... all they tell you is bullshit.
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anon @ 28th Oct 10:34PM:
Re: OOL connected but very slow to not working internet
Did any of the techs that came to your house leave the supervisor's number? usually on multiple repeat calls they will leave it.
I know for a fact the supervisor in charge of that area will get to the bottom of your problem and you won't have to wait for 10 days for someone to get out there.
I find it strange that you VoIP service works fine. Usually problems with the internet cause problems with the phone service too as it is even more sensitive than OOL, especially if you are experiencing packet loss.
Middlesex was one of the first towns in the area with fios and it's not on your street? You'd think they have to do the entire town.
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Chaz70 @ 29th Oct 09:06AM:
Re: OOL connected but very slow to not working internet
No techs left any supervisor number.
You are so very wrong. The supervisor in my area will NOT get to the bottom of it and I will have to wait 10 days.
No one has called me... no one has replied to my post on the direct forum, nothing is being done and on Nov 5th they will come and tell me again they dont know what it is.
Cablevision has horrible service. I have zero confidence in them to resolve this issue.
No fios on my steet, so I will be stuck with crap DSL, but at least it will work when I want to check my email.
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Chaz70 @ 29th Oct 02:08PM:
Re: OOL connected but very slow to not working internet
Well it lasted for 1 afternoon. Last night and all of today is slow to not working internet and phone.
My order is placed with Verizon. 7.x DSL and local phone service installed next week. And to make it just so funny, they will have it up and running before optimum could get here for a service appointment when I called em 2 days ago.
What a shame, and for sure not what I wanted to do....
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gatisimo @ 29th Oct 10:35PM:
Re: OOL connected but very slow to not working internet
Chaz70, you and I are in the same town (and zip) and have the same exact problem. I've noticed my issue will show normal download speeds (even though browsing is SLOOOOOOOW), but crawling upload speeds. It usually takes forever just to start the upload test, if it even works at all.
I've had techs here time and time again. They never see the issue. It's always working fine when they're here.
My street doesn't have FiOS either :(
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anon @ 29th Oct 11:48PM:
Re: OOL connected but very slow to not working internet
I'm actually having the same problem in 07444 Pompton Plains. I can barely reach websites from the evening to early morning. Most of the time they just time out. The modem will also keep blinking trying to establish a connection. I replaced the coax wire and did have some moderate success, but it still seems to be happening.
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Chaz70 @ 30th Oct 08:47AM:
Re: OOL connected but very slow to not working internet
I have a brother in Metuchen who has ZERO problems with OOL. We are both what you might call "power users" (?) Always downloading uploading, multiple xboxs, Wii, PS3 online games, remote desktop, FTP, news groups, streaming media.... The internet and broadband has become a huge part of life for us as much as TV or anything else.
Our experiences with OOL are exact opposites. He has NO TROUBLE. Always up and running full speed. Me, horrible horrible service, very random, slow to no service for well over a year.
So I made the move to DSL cause thats all I can get here. Plus I had it before and I know it worked well. Yeah its less than 1/4 the speed of OOL, but if it works reliably I'll live with the cut in speed. 7.x DSL isnt too bad anyway..
Right now Verizon is having a special and 6 months of internet is free for a 1 yr agreement... I went for it.
The kicker to me is still the fact that Verizon can install and have my services running before OOL could agree to have a tech here at my house. How could they drop the ball that badly !?!?
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Chaz70 @ 2nd Nov 09:45AM:
Re: OOL connected but very slow to not working internet
To be fair I'm posting this. What is going on so far.
OOLTech owned up in the direct forum and said that my area was suffering from a problem and they were working on it. Now why phone support couldn't admit to this i have no idea. Why put people through the stress of a 2 week away service call instead of saying we know our network is broke, sorry wait it out? Is it to steer people away from demanding a refund by making them think something is wrong at the home?
Anyway, Over the weekend (late Sat night) Everything seemed to be working again at full speed. Its only been a little more than a day so I'm still not convinced everything will be fine. But we will see. If anything goes wrong again I will post it here.
I cancelled my Verizon order. I dont want DSL. I do want working internet. Im crossing my fingers that OOL has solved this problem. Again if I was wrong to cancel I'll post tothis thread again.
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Chaz70 @ 3rd Nov 12:05PM:
Re: OOL connected but very slow to not working internet
Sure enough, 2 days later I am unable to connect via remote desktop to my home computer.
A call to my wife at home, and she tells me the internet isnt working again.
Suprised? Not at all. It is so frustrating to know nothing is being done about it. I'm basicaly waiting for the service call on the 5th to be told they cant find out whats wrong / or being told its working fine right at this moment....
Horrible, Horrible service.
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Pepsiman @ 3rd Nov 03:25PM:
Re: OOL connected but very slow to not working internet
Chaz70,
I am sorry to hear your having problems with OOL, I been having very slow dl speeds for over 3 weeks and it happens after ppl come home from work around 5:30pm till 12:00 mid night, I have the 15/2 plan I've been getting around 2/2.10 and 8/2, after 1:00am I get great speeds 1560/2.10, I had the techs at my house 4 times, the first time they switched out my moto SBV4200 for a WebStar DPX2203 and changed all the coax fittings which did not help much, one of the techs told me it's a frequency issue, he told me that they are working on this problem and to give it a week or so, I really hate to switch to FIOS cause Cablevision has features that FIOS don't have, you might want to try calling the Disconnect dept. at 800-918-2581
or Cablevision Corp. office 516-803-2300 / James Dolan, president/CEO
voice: 516-803-1002 e-mail: jdolan@cablevision.com
I hope this helps. :(
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Chaz70 @ 4th Nov 09:24AM:
Re: OOL connected but very slow to not working internet
Thank you. I have sent an email to Mr. Dolan. I really do hope to get this all resolved.
I had to use my hotmail account from a computer at work to email him. With my luck hotmail is filtered and it will never get to him.
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Chaz70 @ 4th Nov 04:46PM:
Re: OOL connected but very slow to not working internet
Here are 2 tracerts:
Tracing route to vnsc-pri.sys.gtei.net [4.2.2.1]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Cablevision [192.168.0.100]
2 8 ms 8 ms 7 ms 10.240.166.17
3 9 ms 7 ms 10 ms dstswr2-vlan2.rh.pswynj.cv.net [67.83.249.34]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 12 ms 16 ms 18 ms vlan79.csw2.NewYork1.Level3.net [4.68.16.126]
9 12 ms 11 ms 11 ms ge-5-0.core1.NewYork1.Level3.net [4.68.97.40]
10 23 ms 11 ms 11 ms vnsc-pri.sys.gtei.net [4.2.2.1]
Trace complete.
Another:
Tracing route to www-real.wa1.b.yahoo.com [69.147.76.15]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Cablevision [192.168.0.100]
2 8 ms 7 ms 10 ms 10.240.166.17
3 7 ms 7 ms 8 ms dstswr2-vlan2.rh.pswynj.cv.net [67.83.249.34]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 16 ms 14 ms 16 ms ae-6.pat2.dce.yahoo.com [216.115.102.176]
10 48 ms * 16 ms ae1-p141.msr1.re1.yahoo.com [216.115.108.19]
11 17 ms 17 ms 19 ms te-8-1.bas-a2.re1.yahoo.com [66.196.112.201]
12 18 ms 17 ms * www-real.wa1.b.yahoo.com [69.147.76.15]
13 17 ms 17 ms 17 ms www-real.wa1.b.yahoo.com [69.147.76.15]
Trace complete.
Looks like Im on the cable vision system fine. Problem is leaving their network?
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TheWiseGuy @ 4th Nov 05:53PM:
Re: OOL connected but very slow to not working internet
The hops that time out completely are set not to respond to a tracert (a packet with a ttl of zero) and therefore will not respond in a trace. That really is not indicative of a problem.
The first trace showed no problems. The second trace did show 2 packets lost. Whether the problem was at the hops that did not respond or prior to those hops would require more traces. This can be done as UnnDunn suggested by setting up a line monitor or with one of the utilities I suggested.
Still looking at the traces you posted neither would be consistent with the Internet not working. Since your problem is the Internet stops working, and a problem has been confirmed in the Direct Forum, I think that at this point the traces will not help as much as initially. Since they confirmed a problem in the Direct Forum I would think the problem is somewhat local to your area.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.
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Chaz70 @ 4th Nov 07:44PM:
Re: OOL connected but very slow to not working internet
Thanks TheWiseGuy. One of the techs that came to the house said he was going to ask his boss to have the line monitored, but of course I never heard anything from them again after that.
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anon @ 5th Nov 12:35AM:
Re: OOL connected but very slow to not working internet
said by Chaz70 :
No techs left any supervisor number.
You are so very wrong. The supervisor in my area will NOT get to the bottom of it and I will have to wait 10 days.
No one has called me... no one has replied to my post on the direct forum, nothing is being done and on Nov 5th they will come and tell me again they dont know what it is.
Cablevision has horrible service. I have zero confidence in them to resolve this issue.
No fios on my steet, so I will be stuck with crap DSL, but at least it will work when I want to check my email.
Your saying that there was absolutely no available techs till today? I find that VERY hard to believe.
Also if you haven't spoke to the supervisor how could he say he wouldn't take care of the problem? Each time you call customer service starts you back at the beginning of the process. They go through their "procedure" on the phone then send out a tech, and I NEVER heard of it taking 10 days to get an appointment on a weds. Most of the time if you are even just a little upset they go crazy getting someone out THE SAME DAY.
What happened today when the tech was there? Was he the one that said he will have his boss set up a monitor? If so, you won't hear anything till after he sets up the monitor and watches it for a while. If the tech brought it back today the supervisor may not even see his work order until tomorrow.
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anon @ 5th Nov 12:34AM:
Re: OOL connected but very slow to not working internet
After rereading your last post I thought you meant today one of the techs said he would have his boss monitor it but now realize it has to be a tech in the past.
When the tech does come out definitely get his supervisors number and call the supervisor directly. I think you will feel differently after talking to him.
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anon @ 5th Nov 01:07AM:
Re: OOL connected but very slow to not working internet
My above two posts are posted in opposite order of how I posted them.
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Chaz70 @ 5th Nov 02:22PM:
Re: OOL connected but very slow to not working internet
Cablevision service is a joke. You might think this supervisor is a great guy....whatever I've been calling for months and months with no solution. Why should I have to call or do anything special for working service. His guys have been here over and over again. NOTHING was done.
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Chaz70 @ 5th Nov 02:25PM:
Re: OOL connected but very slow to not working internet
TheWiseGuy:
The hops that time out completely are set not to respond to a tracert (a packet with a ttl of zero) and therefore will not respond in a trace. That really is not indicative of a problem.
I dont think thats true in this case. It COULD be but I dont believe it here.
Here is the same traces from my work ISP.
Tracing route to www-real.wa1.b.yahoo.com [69.147.76.15]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.201
2 21 ms 14 ms 4 ms ewr-edge-07.inet.qwest.net [63.229.57.181]
3 8 ms 5 ms 34 ms ewr-core-02.inet.qwest.net [205.171.17.53]
4 27 ms 20 ms 25 ms jfk-core-01.inet.qwest.net [67.14.5.90]
5 46 ms 49 ms 45 ms jfk-brdr-03.inet.qwest.net [205.171.30.2]
6 101 ms * 12 ms 63.146.27.42
7 * * * Request timed out.
8 151 ms 197 ms 230 ms if-2-0-0-457.core3.AEQ-Ashburn.as6453.net [209.58.27.129]
9 260 ms 261 ms 227 ms ix-14-2.core3.AEQ-Ashburn.as6453.net [63.243.149.110]
10 47 ms 73 ms 130 ms ae-6.pat1.dce.yahoo.com [216.115.102.172]
11 230 ms 218 ms 217 ms ae1-p150.msr2.re1.yahoo.com [216.115.108.21]
12 73 ms 94 ms 119 ms te-9-4.bas-a1.re1.yahoo.com [66.196.112.207]
13 117 ms 168 ms 241 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
Tracing route to vnsc-pri.sys.gtei.net [4.2.2.1]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.201
2 28 ms 41 ms 78 ms ewr-edge-07.inet.qwest.net [63.229.57.181]
3 192 ms 108 ms 95 ms ewr-core-02.inet.qwest.net [205.171.17.53]
4 26 ms 12 ms 11 ms ewr-brdr-03.inet.qwest.net [205.171.17.158]
5 18 ms 16 ms 6 ms ge-6-18.car4.sanjose1.level3.net [4.68.111.109]
6 13 ms 15 ms 11 ms ae-32-52.ebr2.newark1.level3.net [4.68.99.62]
7 7 ms 18 ms 18 ms ae-1-100.ebr1.newark1.level3.net [4.69.132.21]
8 46 ms 48 ms 48 ms ae-2-2.ebr1.newyork1.level3.net [4.69.132.97]
9 8 ms 18 ms 34 ms ae-61-61.csw1.newyork1.level3.net [4.69.134.66]
10 72 ms 70 ms 155 ms ge-2-0.core1.newyork1.level3.net [4.68.97.8]
11 16 ms 17 ms 13 ms vnsc-pri.sys.gtei.net [4.2.2.1]
Trace complete.
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TheWiseGuy @ 5th Nov 02:44PM:
Re: OOL connected but very slow to not working internet
The traces take different paths. OOL has routers that for everyone time out because they are set not to respond to a ttl=0. These normally are somewhere between hops 3-7. Here is my typical trace.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.
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Chaz70 @ 5th Nov 02:46PM:
Re: OOL connected but very slow to not working internet
Yeah. At work here some times I get a request timed out at a hop or 2 but trace it again and it shows. I think it is local network being busy.
Direct support said the hops showed a possible problem in my local area....
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TheWiseGuy @ 5th Nov 02:52PM:
Re: OOL connected but very slow to not working internet
A tracert from work to a site will pass through very different pieces of equipment then a tracert from home to the same site. That is why it helps to figure out where the problem is occurring. Each piece of equipment can be configured differently. When you get 3 asterisks(time outs) consistently from a hop but the hops after it tend to respond, it almost always means the equipment forwarding the packet is configured not to respond to a trace.
A good read on traces, how they work and what they mean can be found at the link below.
»homepage.ntlworld.com/robin.d.h.···aceroute
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.
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Chaz70 @ 5th Nov 06:55PM:
Re: OOL connected but very slow to not working internet
Service started working at around 4:00pm. Of course because the service guy shows up at 5pm , right?
Anyway, very nice guy, but again, nothing done. He is gonna "watch" the modem. (He did replace my webstar with a Moto)
Turns out the area supervisor was here a few service calls ago. He is a "good guy" and did more than any other service guy that was here. (replaced wire and ends and the like). I was left his number this time so I can get in touch with him if I wish to pursue being an OOL customer going forward.
Bottom line nothing is being done. And it will be up to me to call and make issue every time the service is at fault. All to end up at the same place. Horrible, Horrible service.
So, the DSL order is back in with Verizon, my local phone service is already switched. Slower but it will work all the time. That is what I need above all else.
Cablevisions inability to have its departments work together to solve customer problems has lost them this customer. When and if Fios comes down my street, they will loose a TV customer also. If I dont order direct TV anyway just to be free of them....
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Agent Smith @ 5th Nov 11:48PM:
Re: OOL connected but very slow to not working internet
Well of course its optimum or its NOT.
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