Has anyone been charged for overages yet? Page 5
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Forums » Canadian » Cogeco » Has anyone been charged for overages yet?
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anon @ 20th Oct 03:28PM:
Re: Has anyone been charged for overages yet?

Um.I think it is messed, 3rd day now.
Click for full size
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anon @ 22nd Oct 12:23AM:
Re: Has anyone been charged for overages yet?

I haven't even been able to access the monitoring page since the end of September....
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anon @ 28th Oct 10:26AM:
Re: Has anyone been charged for overages yet?

Yes I have in my recent bill,I have the Cogeco Lite Plus which gives you 30Gb. They charged me 8 cents,thats right folks,talk about nickel & dimming. I was .04 over for the month.

Before this I was on Lite for a long time & never used my limit.
In Aug I used 6.56Gb,July was 20.19Gb. I had asked them if they credit your unused bandwidth,answer NO. They only make things work for their benefit. I am not the mega user bandwidth drainer that started all this Bitcap crap.
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anon @ 28th Oct 06:59PM:
Re: Has anyone been charged for overages yet?

i was thinking somethign simiilar to getting credited what you dont use but not quite that.

would they give you that extra bandwidth you dont use the next month? with this crappy new overage fee i was 8 gbs below my limit two months ago and 3 last month or so..

point is we shoudl be allowed to have that bandwidth for the next month considering we arent going over...

anyone experiance that??? i should call and ask,,dickwads @ cogeco totally
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XaXiS @ 29th Oct 02:51PM:
Re: Has anyone been charged for overages yet?

Got my bill in and YET AGAIN I am being charged for overages when I am on the ENTERPRISE package. You know... the one where it is unlimited bandwidth! Tried calling customer service and never got an answer so I left a message in the general mailbox. I was assured by the previous rep that I spoke to about this a few weeks ago that I would no longer be billed overages. This is the third bill i have received with the same overage and this is really driving me up the wall. I do not have the time to always call the customer service line to speak to someone about this whenever this happens. I was assured that this would never happen again, and yet it is continuing. This is really pathetic, Cogeco!
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Krispy @ 29th Oct 02:54PM:
Re: Has anyone been charged for overages yet?

said by XaXiS :

Got my bill in and YET AGAIN I am being charged for overages when I am on the ENTERPRISE package. You know... the one where it is unlimited bandwidth! Tried calling customer service and never got an answer so I left a message in the general mailbox. I was assured by the previous rep that I spoke to about this a few weeks ago that I would no longer be billed overages. This is the third bill i have received with the same overage and this is really driving me up the wall. I do not have the time to always call the customer service line to speak to someone about this whenever this happens. I was assured that this would never happen again, and yet it is continuing. This is really pathetic, Cogeco!
Feel free to PM me some info such as your cable modem mac and I'll get someone to look into it and contact you.
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper

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XaXiS @ 30th Oct 04:41PM:
Re: Has anyone been charged for overages yet?

I appreciate the offer Krispy but someone from Cogeco was able to get it resolved. Turned out I had a residential account linked to the same account. It was never deleted when i switched to Business. Therefore the overages were for that account, even though I was paying for business. Finally got it taken care of.

said by Krispy :

said by XaXiS :

Got my bill in and YET AGAIN I am being charged for overages when I am on the ENTERPRISE package. You know... the one where it is unlimited bandwidth! Tried calling customer service and never got an answer so I left a message in the general mailbox. I was assured by the previous rep that I spoke to about this a few weeks ago that I would no longer be billed overages. This is the third bill i have received with the same overage and this is really driving me up the wall. I do not have the time to always call the customer service line to speak to someone about this whenever this happens. I was assured that this would never happen again, and yet it is continuing. This is really pathetic, Cogeco!
Feel free to PM me some info such as your cable modem mac and I'll get someone to look into it and contact you.

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Krispy @ 30th Oct 04:58PM:
Re: Has anyone been charged for overages yet?

Ah good to know, thanks for the follow-up post and glad it's resolved.
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metrotitan @ 30th Oct 06:13PM:
Re: Has anyone been charged for overages yet?

I'd love to download and try the free STEAM game this weekend, but it would cost me $3 and some odd cents.

Alllright.
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exseven @ 30th Oct 06:34PM:
Re: Has anyone been charged for overages yet?

it wont charge you that if you download it sunday, or saturday if you havnt gone over the cap already :)
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metrotitan @ 30th Oct 08:49PM:
Re: Has anyone been charged for overages yet?

exseven: It's a free weekend trial that ends Sunday at 1PM.
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