[Internet] Dropped Connection Multiple Times Per Day

[Internet] Dropped Connection Multiple Times Per Day
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rnawky @ 25th Sep 04:18PM:
[Internet] Dropped Connection Multiple Times Per Day

My connection with BH Internet drops multiple times per day.

For example, after viewing my modems log, I was disconnected on Sept 24th at the following times.

4:43
15:35
16:33
17:33
21:47
24:22

And then my internet was completely out from 1am-2:30am that night.

How hard is it to keep your network up?
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against @ 26th Sep 12:43AM:
Re: [Internet] Dropped Connection Multiple Times Per Day

Same problem in the Tampa area.

They called after I had a tech scheduled to come out, said alot of people in the area were having the same issue and should be fixed.

Was fine for about a week, now getting dropped connections multiple times daily.

Going to drop Bright house.
--
Don't worry about the world coming to an end today. It's already tomorrow in Australia.
--Charles Schulz
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anon @ 3rd Oct 01:23PM:
Re: [Internet] Dropped Connection Multiple Times Per Day

I am also having the same problem. My cable went out last Friday afternoon for a majority of the day and came back up early Saturday morning. Since then I have been getting disconnected multiple times per day.
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rnawky @ 4th Oct 02:56AM:
Re: [Internet] Dropped Connection Multiple Times Per Day

Here's a picture of the most recent disconnections. They're in pairs (ie 2 log entries per loss of service)

Duke309 @ 8th Oct 05:10PM:
Re: [Internet] Dropped Connection Multiple Times Per Day

Same problem in orlando
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rnawky @ 8th Oct 06:04PM:
Re: [Internet] Dropped Connection Multiple Times Per Day

Also worth noting that I too live in the Orlando area (Winter Park)
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cableguy @ 8th Oct 11:20PM:
Re: [Internet] Dropped Connection Multiple Times Per Day

For what it's worth.. No Ranging response does not indicate the modem has cutoff or stopped working. The modem and CMTS periodically talk to each other and automatically adjust modem power levels accordingly. If the ranging signal was not received by the CMTS then the modem will re-transmit at a higher level untill the CMTS says YES I received the ranging signal. If not then you'll get that ranging response entry in your log file. This is common with log files and I would not be too concerned about it. There's probably something else going on.
--
GIT R DONE
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rnawky @ 10th Oct 07:41AM:
Re: [Internet] Dropped Connection Multiple Times Per Day

Well whatever it is, it causes me to LOSE connection to the internet. My downloads stop, my online games drop connection, and no websites load.

If that isn't a dropped connection, then I don't know what is.
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against @ 10th Oct 04:36PM:
Re: [Internet] Dropped Connection Multiple Times Per Day

Problem is getting worse (Tampa Bay).

Just finished another call to support, apparentley they don't keep records of your previous calls.

Another tech is scheduled to come check the TAP and coax to the house. This is their last chance to correct this problem.
--
Don't worry about the world coming to an end today. It's already tomorrow in Australia.
--Charles Schulz
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against @ 25th Oct 02:01PM:
Re: [Internet] Dropped Connection Multiple Times Per Day

A quick update on the status of my disconnect issues I've been having in the Tampa Bay area.

I have had a total of 3 technicians to the house now, the last was the lead technician for my area (line tech). MTA has now been swapped a total of three times.

In the last three technician visits, first found a bad connection at the tap, possibly allowing ingress.

Second tech was sent to solely replace the MTA, which turned out to be bad and he had no spare (no phone for 8 hours).

Third and most recent tech found loose wiring at the TAP and upstream level discrepancies between the tap and what the modem was reporting (connections were secured and levels adjusted).

The good news is I have a contact at digital phone support I have been working with so we can keep some sort of history on what has been done.

The bad news, a few hours after the last tech visit, the modem had a near disconnect (Modem starts to drop but then picks right back up).

Have FIOS scheduled to be installed pending whether or not the problem is resolved.
--
Don't worry about the world coming to an end today. It's already tomorrow in Australia.
--Charles Schulz
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caseynsb @ 26th Oct 10:20PM:
Re: [Internet] Dropped Connection Multiple Times Per Day

I have the same problem, since switching from Business Class to standard Turbo.

East Orlando

I had random disconnections prior, but there was no way that I could find logs on the old device, so can't be sure this is the same cause. I have a Motorola 5101:

2009-10-26 19:54:08 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2009-10-26 19:53:56 3-Critical U001.0 No UCD's Received - Timeout
2009-10-26 19:51:37 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-10-26 19:51:14 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2009-10-26 19:51:14 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-10-26 19:51:03 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-10-26 19:51:02 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-10-26 17:01:38 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2009-10-26 17:01:29 3-Critical R002.0 No Ranging Response received - T3 time-out
2009-10-26 05:53:08 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2009-10-26 05:53:02 3-Critical R002.0 No Ranging Response received - T3 time-out

This has happened every day or so since switching over, and a hard reboot seems to be the only fix.
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against @ 27th Oct 09:23PM:
Re: [Internet] Dropped Connection Multiple Times Per Day

Previous Sunday evening, had over 30 disconnects in the span of 2-3 hours. This is after the lead line tech had been out to the house.

The problem that day had never been so bad.

Last night, not one disconnect. I am convinced that there is a problem with capacity in my area or node.

FIOS here I come.
--
Don't worry about the world coming to an end today. It's already tomorrow in Australia.
--Charles Schulz
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