[Speed Problem] Slow DSL Down Rates at Night
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anon @ 16th Oct 10:13AM:
[Speed Problem] Slow DSL Down Rates at Night
I have been a very satisfied Bellsouth DSL customer for several years. However the last few months that has been changing. It started with a 5 day outage in the spring, that I got a constant run-around from customer support. Things have been mostly fine since then except for the last month.
I started noticing slow download times a few weeks ago. I started doing numerous speed tests on AT&T test page, speakeasy.com and speedtest.net. My 3mb connection was now averaging 1.2mb only. I called support, they did some tests, and could find nothing wrong. A tech was dispatched and of course when they arrived the next morning everything was fine and running at the full 3mb.
Things were fine for about a week, I then upgraded to the 6mb service last weekend. New speeds came through as expected and I was averaging 4.8-5.2 downloads. Last few days though the evening speeds have been dropping back to 1.2ish only. Support recommended I upgrade from my old Westell that I've had for a few years. Yesterday afternoon, my 2Wire Modem/Gateway arrived. Installed and setup with no problem and was getting a full 6mb download. Last night however, speeds were right back down to 1.2mb. Throughout all of this however my upload speeds have always been maxed out where they should be, so it is just the down pipe that seems to have the problem.
I suspect there is a capacity problem or line problem somewhere since it is fine at times and horrible in the evenings. Any recommendations as to how to bring this up with their support members?
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Duplex @ 16th Oct 10:58AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I have the same problem every once in a while. Power cycling the modem fixes it for me. Sometimes I have to do it 2 or 3 times to get it working right.
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Le Boule @ 16th Oct 12:44PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I have the same problem with my 3.0 MB DSL connection using 2wire Homeportal 1000sw wireless modem several times per week....it drops the connection nearly every night around 7:35 PM CST. If the speed has reset to a much lower speed than I want then I "restart" (several times if necessary) the DSL connection to bump the speed up from 1200 kbps to 2400-2900 kbps. I don't know there's anything that can be done...it's obviously an AT&T network problem with it happening at certain times. AT&T Tech support blames it on cordless phones or the street light out in front of the house.
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Pashune @ 16th Oct 01:01PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by Le Boule :
AT&T Tech support blames it on cordless phones or the street light out in front of the house.
Cordless phones? That sounds a bit fishy, but they're on par with street lights potentially interfering with DSL. If the line has high attenuation it will be more prone to such interference, but nothing can really be determined until a technician checks out the line.
Depending on how bad the interference is and how low the DSL stats are, faulty street lights can actually stop DSL from syncing at all until the light shuts off for the next day.
--
ISP: CableOne 5 mbit/500 kbit
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Le Boule @ 16th Oct 01:48PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I should have been more specific in my post. It was AT&T telephone tech support telling me this and saying that the street light coming on every night at 7:35 CST was affecting the dsl connection. Of course the light is on a sensor and comes on at different times and it's coming on right now about 7:00 PM. And you're absolutely right about cordless phones but occasionally if I put one near my laptop (or the wireless modem) I lose my wireless connection...
So far I'm able to correct the slow speeds (when the speed drops occur) with just a few mouse clicks in the 2Wire System Summary and it's probably best to leave well enough alone - right now I'm connected at 2944 kbps Down and 384 Up (the 384 remains a constant - fluctuation is with download speeds). I do recall that after an outage affecting my neighborhood over Labor Day weekend that I had good download speeds and no drops in speed for several days (and nights) afterwards and that sure had nothing to do with phones or street lights. :D
I posted primarily because I found it interesting that my "glitch" mirrors the problems described by the first two posters in this thread.
Current stats are listed below:
DSL DOWN UP
Current Rate: 2944 kbs 384 kbs
Max Rate: 3040 kbs 956 kbs
Current Connection:
Current Noise Margin 14.0 dB 17.0 dB
Current Attenuation 17.0 dB 9.0 dB
Current Output Power 20.2 dB 1.7 dB
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Pashune @ 16th Oct 03:13PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
@philwes
I assume you have the 2Wire 2701HG-B model or similar?
»AT&T Southeast Forum FAQ »2701HG-B Line Statistics
If not, go here
»AT&T Southeast Forum FAQ »How do I find the line statistics on a 2Wire HomePortal?
Post your DSL stats; output power, SNR, attenuation, etc.
If possible, post two sets of statistics; one before evening hours and one during/after evening hours.
--
ISP: CableOne 5 mbit/500 kbit
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Pashune @ 16th Oct 03:23PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by Le Boule :
And you're absolutely right about cordless phones but occasionally if I put one near my laptop (or the wireless modem) I lose my wireless connection...
2.4 GHz phones can easily interfere with the 802.11b/g wireless spectrum, as they both run on the same frequencies.
5.8 GHz phones can also interfere with wireless, but mainly with 802.11a wireless.
quote:
So far I'm able to correct the slow speeds (when the speed drops occur) with just a few mouse clicks in the 2Wire System Summary and it's probably best to leave well enough alone - right now I'm connected at 2944 kbps Down and 384 Up (the 384 remains a constant - fluctuation is with download speeds). I do recall that after an outage affecting my neighborhood over Labor Day weekend that I had good download speeds and no drops in speed for several days (and nights) afterwards and that sure had nothing to do with phones or street lights. :D
Are you able to sync higher at all before evening hours?
What about the street light itself, is it dim and/or does it flicker/alternate on and off during the night at all? You might be able to get the PoCo to notice it and fix things, which may also repair your DSL. ;)
quote:
Current stats are listed below:
DSL DOWN UP
Current Rate: 2944 kbs 384 kbs
Max Rate: 3040 kbs 956 kbs
Current Connection:
Current Noise Margin 14.0 dB 17.0 dB
Current Attenuation 17.0 dB 9.0 dB
Current Output Power 20.2 dB 1.7 dB
Your loop looks very good judging by the attenuation and your noise margin is great. Your sync rate needs to reach 3552 for full 3 meg speeds, which leads me to believe that there is some noise injection going on somewhere, but it could be other anomalies as well.
Do you have a homerun setup?
--
ISP: CableOne 5 mbit/500 kbit
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anon @ 16th Oct 03:50PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Ive been having almost the same problem for the past month. Every evening around 7-8pm EST my DSL ping times triple and the speed becomes erratic. Has nothing to do with lights in my neighborhood because they stay on all night and my speed/ping times return to normal around 11-12pm. When i do trace routes it seems the entire at&t network is overused starting at the 1st hop after my IP. Ive tried several trouble shooting ideas and nothing has worked. Im afraid calling TS would yield nothing as well...Im hoping a local tech reads this and can look into the matter in my area.
Ive had DSL here for about 2 years and have never had a problem like this until now. I am in the Greenville / Mauldin area of SC.
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anon @ 16th Oct 05:11PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I also am in the Greenville, SC area, so glad to know I'm not alone. Currently everything is working great with my connection. It is 5:00PM and I averaged 5.7 down 450 up, from three different tests. I'll repeat about 9:00 when things seem to really die and see what I get. Here are my current stats:
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT2 Annex L
Downstream Rate: 6389 kbps
Upstream Rate: 510 kbps
Channel: Fast
Current Noise Margin: 6.4 dB (Downstream) 7.8 dB (Upstream)
Current Attenuation: 21.5 dB (Downstream) 7.7 dB (Upstream)
Current Output Power: 17.9 dBm (Downstream) 12.1 dBm (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {BDCM} Specific: {0x9162}
PVC Info: 8/35
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Pashune @ 16th Oct 05:19PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by philwes :
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT2 Annex L
Downstream Rate: 6389 kbps
Upstream Rate: 510 kbps
Channel: Fast
Current Noise Margin: 6.4 dB (Downstream) 7.8 dB (Upstream)
Current Attenuation: 21.5 dB (Downstream) 7.7 dB (Upstream)
Current Output Power: 17.9 dBm (Downstream) 12.1 dBm (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {BDCM} Specific: {0x9162}
PVC Info: 8/35
Those noise margins don't look good at all to begin with.
quote:
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with no synch problems
20dB-28dB is excellent
29dB or above is outstanding
Is the modem connected to any filters whatsoever? If so, remove them, or connect the line to the DSL jack ONLY.
Do you have a homerun setup? If not, try this (Even if you do have one):
»AT&T Southeast Forum FAQ »How to check modem stats, synch rates & speeds from test jack at the NID.
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ISP: CableOne 5 mbit/500 kbit
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anon @ 16th Oct 05:51PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Don't think I'll be able to do that. All I have is a large desktop and no windows or outlets on that side of the house.
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Pashune @ 16th Oct 06:05PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Make sure that ANY device connected to your telephone service has an inline filter connected to it except the DSL modem itself. This is assuming you don't have a home run setup.
Also, do you have an alarm system of some sort? Active or inactive, it can wreak havoc with DSL signals as long as it's connected to your phone service.
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ISP: CableOne 5 mbit/500 kbit
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anon @ 16th Oct 09:23PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
My problem is my 1st local hop(72.157.40.16) after my IP/Modem, which is usually 10-12ms, jumps to 50+ms in the evening until midnight. This causes all ping times to be 3 times what they normally used to be before i had this issue. What would be causing this? I really hope it has nothing to do with U-Verse hogging bandwidth in my area....
Please if there is a tech on this forum that works in the Greenville / Mauldin area take a look at this issue.
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Le Boule @ 17th Oct 08:58AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
No Home Run setup. And I cannot run tests by running ethernet cable out the window...no windows on the side of the house where the telephone box is.
The street light works fine.
Occasionally I get to 3552 kbps download but usually I'm 2000 - 3040. I leave those speeds alone and accept what's available but when speed drops below 2000 I generally do a manual "reset" to a higher speed. I usually get the low speeds at night after the 7:35 PM signal loss (lights start to flash on modem showing signal loss, telephones light up showing extension in use for about 10 seconds and then my dsl is down for two-three minutes) but sometimes wake up to download speeds of 1400 - 1800 and the 2Wire log will show a reset in the middle of the night around 4 AM.
According to 2wire gateway "log" it reset at 4:10 AM this morning when the signal was lost; there was no "reset" listed at 7:35 PM last night (I was gone and presume the log is correct). These are my morning stats when I first logged on a few minutes ago:
DSL Down Up
Current Rate: 2784 kbs 384 kbs
Max Rate: 2880 kbs 956 kbs
Current Connection:
Current Noise Margin 15.0 dB 16.0 dB
Current Attenuation 16.9 dB 9.0 dB
Current Output Power 20.2 dB 1.4 dB
It's a little aggravating but certainly not worth changing to cable over. I just wish it would maintain a consistent connection around 3000 kbps download.
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anon @ 17th Oct 09:45AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Figues... last night was fine. Maintained a steady 5.5mb connection all night. Will continue to watch through the week.
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anon @ 17th Oct 11:23AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
If you can monitor your ping times in the evening between 8pm-12pm or whenever you go to bed. If you dont have a trace route program i recommend Ping Plotter which is free. Id like to know if you have the same issues as i do during this period in the evenings. Thanks.
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Pashune @ 17th Oct 05:53PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by Le Boule :No Home Run setup. And I cannot run tests by running ethernet cable out the window...no windows on the side of the house where the telephone box is.
Got a long, phone cord you could borrow from someone? It might seem kinda etchy, but if it's long enough, try temporarily running it through a window or an outside door and plug your modem in there. Plug it into the test jack at the NID.
Running a homerun line eliminates any issues your inside wiring could be causing to your DSL line.
How many technicians have checked out your line? A few of the techs. that came out to inspect my line offered a free, DSL NID splitter at no charge + installation to the NID.
quote:
(lights start to flash on modem showing signal loss, telephones light up showing extension in use for about 10 seconds and then my dsl is down for two-three minutes)
Sounds like a short is happening to the line somewhere. Could be inside or it could be in AT&T's plant. Either way it's likely wreaking havoc with your DSL sync.
According to 2wire gateway "log" it reset at 4:10 AM this morning when the signal was lost; there was no "reset" listed at 7:35 PM last night (I was gone and presume the log is correct). These are my morning stats when I first logged on a few minutes ago:
quote:
It's a little aggravating but certainly not worth changing to cable over. I just wish it would maintain a consistent connection around 3000 kbps download.
Yeah, but cable issues can cause intermittent problems like the ones you're describing. :p One second you're getting the speeds you desire, the next you're down to 768 kbits and before you know it, you've lost sync. Variations in temperature, weather, physics, etc. can join in the fun of bad pairs.
If you've already had a few techs. come out, look at the line and you're not able to do tests at the NID, I'd say a post to the AT&T direct forum is in order. Tell them the issues you're having, especially the one where your phones show that the line is in use.
»/forum/sbcdirect
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ISP: CableOne 5 mbit/500 kbit
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Le Boule @ 17th Oct 07:08PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Thanks...
:)
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Le Boule @ 18th Oct 10:03AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
This is from the overnight 2Wire Log:
WRN 2009/10/18 04:09:59 EDT adsl: adsl connection lost due to errored seconds limit
INF 2009/10/18 04:09:59 EDT adsl: adsl0: down (signal lost)
INF 2009/10/18 04:10:19 EDT adsl: adsl0: up G.DMT interleaved Rate:1440/384 Max:1472/964
INF 2009/10/18 04:10:19 EDT adsl: Margin:9.0/16.0 Atten:16.7/9.0 Power:18.4/1.5
These are my morning stats when I logged on.
DSL Down Up
Current Rate: 1440 kbs 384 kbs
Max Rate: 1472 kbs 964 kbs
Current Connection:
Current Noise Margin 20.0 dB 16.0 dB
Current Attenuation 16.7 dB 9.0 dB
Current Output Power 18.0 dB 1.5 dB
I'm curious whether philwes and GvilleDSL had similar results in Greenville overnight.
I just did a manual reset and now have the following stats:
DSL Down Up
Current Rate: 2816 kbs 384 kbs
Max Rate: 2880 kbs 960 kbs
Current Connection:
Current Noise Margin 9.0 dB 16.0 dB
Current Attenuation 16.8 dB 9.0 dB
Current Output Power 19.9 dB 1.5 dB
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anon @ 18th Oct 10:33AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I wasn't online much last night. Just got a chance for a quick speed check and was holding steady at 5.5mb again. BTW, anyone know the new link for AT&T's speed test. Old link says it's been moved and the support page keeps sending me back there.
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KarmaPieces @ 18th Oct 11:12AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
It says your supposed to chose the city nearest to you from the drop down list that the old speed test link sends people to now. I'm just now seeing this new setup and I don't like it at all.
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Pashune @ 18th Oct 01:45PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by Le Boule :
These are my morning stats when I logged on.
DSL Down Up
Current Rate: 1440 kbs 384 kbs
Max Rate: 1472 kbs 964 kbs
Current Connection:
Current Noise Margin 20.0 dB 16.0 dB
Current Attenuation 16.7 dB 9.0 dB
Current Output Power 18.0 dB 1.5 dB
I'm curious whether philwes and GvilleDSL had similar results in Greenville overnight.
I just did a manual reset and now have the following stats:
DSL Down Up
Current Rate: 2816 kbs 384 kbs
Max Rate: 2880 kbs 960 kbs
Current Connection:
Current Noise Margin 9.0 dB 16.0 dB
Current Attenuation 16.8 dB 9.0 dB
Current Output Power 19.9 dB 1.5 dB
Not good at all. With that attenuation you should easily get 3 meg sync or even 6 meg sync (8128 kbit) and a decent SNR (12 db or higher).
Have technicians inspected your inside wiring at all?
--
ISP: CableOne 5 mbit/500 kbit
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Le Boule @ 18th Oct 06:35PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Lost signal again and reconnect at unacceptable (to me) rate at 2:35 PM CDT.
INF 2009/10/18 15:35:05 EDT adsl: adsl0: down (signal lost)
WRN 2009/10/18 15:35:32 EDT adsl: adsl connection lost due to errored seconds limit
INF 2009/10/18 15:35:59 EDT adsl: adsl0: up G.DMT interleaved Rate:1312/384 Max:1344/956
INF 2009/10/18 15:35:59 EDT adsl: Margin:9.0/16.0 Atten:16.8/9.0 Power:18.0/1.7
++++++++++++++++++++++++++++++++++++++++++++
Current Rate: 1312 kbs 384 kbs
Max Rate: 1344 kbs 956 kbs
Current Connection:
Current Noise Margin 20.0 dB 16.0 dB
Current Attenuation 16.8 dB 9.0 dB
Current Output Power 17.9 dB 1.7 dB
I did a manual reset at 5:17 PM CDT:
Current Rate: 2240 kbs 384 kbs
Max Rate: 2336 kbs 960 kbs
Current Connection:
Current Noise Margin 16.0 dB 16.0 dB
Current Attenuation 16.7 dB 9.0 dB
Current Output Power 18.9 dB 1.7 dB
Had tech at house several years ago who suggested running home run (at my expense - a few hundred dollars - tech said my inside wiring coverage would not pay for the rewiring) but no guarantees that would fix the problem. It wasn't worth rolling the dice on whether spending the money would fix it so I just reset the modem several times (or more) per week as needed. Sometimes I go a couple of weeks or more without any significant speed drops or needing to reset modem.
philwes - my apologies if I hijacked your thread. I do think we have similar issues and hope some of what has been discussed will help get your problem resolved :p
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Pashune @ 18th Oct 10:29PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Hm, did the tech mention anything about the wiring being substandard or old? Can you get any photos of the inside wiring at all?
If you're willing to go through some trial and error, you could try disconnecting all of your IW from the NID except for the DSL line itself, reset the DSL modem and post your stats back here. It should give us somewhat of an idea what the problem might be.
How many phone utilization devices do you have connected to your telco line, including the DSL modem? You may find some extra pairs connected to the NID that don't need to be connected.
--
ISP: CableOne 5 mbit/500 kbit
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Le Boule @ 19th Oct 08:47AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I'm not techie enough to do everything you suggested. I do know the wiring is 20 years old. And that may very well be at least part the problem....it's obvious you are very experienced and knowledgable about DSL.
But according to the 2wire Modem log there is a pattern to these disconnects and resets that is puzzling....occasionally around 2:30 PM CDT, but consistently around 7:35 CDT PM and around 3:15 AM CDT...logically I would think these "timed" disconnects would indicate a DSL network problem rather than wiring problem at the point of service. And the reconnects have different local and remote IP addresses according to the log. When I manually reset the modem to get a faster speed I also get a new IP address.
Below is log from 3:15 AM CDT:
WRN 2009/10/19 04:15:46 EDT adsl: adsl connection lost due to errored seconds limit
INF 2009/10/19 04:15:46 EDT adsl: adsl0: down (signal lost)
INF 2009/10/19 04:16:05 EDT adsl: adsl0: up G.DMT interleaved Rate:1664/384 Max:1696/960
INF 2009/10/19 04:16:05 EDT adsl: Margin:9.0/16.0 Atten:16.7/9.0 Power:18.4/1.6
INF 2009/10/19 04:16:05 EDT adsl: Country: {F} Vendor: {ALCB} Specific: {0}
INF 2009/10/19 04:16:10 EDT ip4net: ipv4net0: DOWN on ppp0 with 68.221.212.31
INF 2009/10/19 04:16:16 EDT ppp: Connection terminated.
INF 2009/10/19 04:16:16 EDT pppoe: pppoe0: up with service: , ac: mtgmalmt70w on vlan1
INF 2009/10/19 04:16:16 EDT ppp: local IP address 68.221.212.26
INF 2009/10/19 04:16:16 EDT ppp: remote IP address 68.152.229.53
I think you're right - another tech service call may be in order.
At any rate I hope some of this dialog has helped philwes or GvilleDSL... :)
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anon @ 19th Oct 03:04PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Yeah my problem is nothing on my end. It has been occurring in the same time frame every evening for the last month. I dont have signal drops(ie red modem light) or anything of that nature. Trace routes show congestion in the local area during this period in the evenings.
I honestly dont care much about my DL speeds. I love DSL because it has always been stable and provided the best(lowest) ping times which is more important to me. I hope this issue is resolved soon.
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jimk @ 20th Oct 05:38PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I am seeing these issues in Raleigh, NC as well. Slow downloads later in the day, while uploads work perfectly. There are no disconnects. This has been happening for over a month. Multiple technicians and many changes at the DSLAM (including moving me to a different port, on a different card) have had no impact.
The problem is worst at night, sometimes noticeable in the afternoon, and generally works fine in the morning. But even during the day, speeds aren't as stable as they used to be. The speeds used to be perfectly stable 24/7 (ping times were stable too). Voice and video apps are painful. Also, downloading large files shows a very unstable speed - it can speed up and slow down by about 80KBps every few seconds. I have tried downloading the same files using other ISPs and the speeds are stable. There seems to be a bit of packet loss at times, too.
The modem is only a few months old, after the last Motorola 2210 failed. I don't really see this as being a modem issue, based on others with the same problem and the time of day is having an impact.
When speeds are at their worst, the first ping time to the first hop jump over 100ms - usually, they are about 15ms. There is also random packet loss at the first router, and everywhere after that (again, happens more at night).
Phone support is a waste of time.
Modem stats:
ADSL Line State: Up
ADSL Startup Attempts: 1
ADSL Modulation: DMT
ADSL Data Path: Fast
Datapump Version: DSP 7.2.3.0, HAL 7.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 29.50 17.00 dB
Line Attenuation: 12.50 8.00 dB
Output Power: 16.33 1.63 dBm
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 0 1
Data Rate: 3552 384
Download speeds at around 5PM today:
Down 1.281 Mbps / Up 326.05 Kbps
Down 1.187 Mbps / Up 326.05 Kbps
Down 1.661 Mbps / Up 325.17 Kbps
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anon @ 20th Oct 07:54PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Im really starting to worry that it maybe U-Verse related(I hope I am wrong). TV+Phone+Internet hogging massive amounts of bandwidth on the At&T network in prime time hours. Seems this problem(at least in my area) popped up the same time U-Verse went active in my region.
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anon @ 20th Oct 07:58PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Got the same problem in Anderson, SC. No de-syncs but erratic speeds in the evening. Been going on for months. Had tech visits, nothing resolved:
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT2 Annex L
Downstream Rate: 6685 kbps
Upstream Rate: 510 kbps
Channel: Fast
Current Noise Margin: 6.3 dB (Downstream) 10.9 dB (Upstream)
Current Attenuation: 26.5 dB (Downstream) 12.6 dB (Upstream)
Current Output Power: 18.3 dBm (Downstream) 12.0 dBm (Upstream)
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daveinpoway @ 21st Oct 04:45AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Even though you haven't lost sync, your downstream noise margin (6.3 dB) is not very good. At around 6 dB, you will lose sync; your margin is barely more than this. You should look into improving this statistic. If you connect the modem directly to your NID, what is the downstream noise margin?
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anon @ 21st Oct 10:12PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
OK, here we go again. Speeds have been holding steady at about 5.5 down 430 up, since last Friday. Now tonight I'm having slow downs again. Speed is down to 3.39 down and 431 up. Again, upload speeds are normal, download is having trouble. Speeds were measured with Speakeasy and Speedtest, since the AT&T test is no longer there. Would be nice if they updated their links....
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 8128 kbps
Upstream Rate: 512 kbps
Channel: Fast
Current Noise Margin: 20.0 dB (Downstream) 26.0 dB (Upstream)
Current Attenuation: 19.6 dB (Downstream) 9.0 dB (Upstream)
Current Output Power: 19.8 dBm (Downstream) -0.8 dBm (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {BDCM} Specific: {0x9162}
PVC Info: 8/35
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jimk @ 21st Oct 10:30PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Tonight, Speedtest.net to Wilson, NC tested at 1.88Mbps down / 320Kbps up. As usual when this is happening, the download speed was bouncing up and down quite a bit while upload remains stable.
AT&T Speed test (»helpme.att.net/dsl/speedtest) comes in at 1.621Mbps down / 313.72Kbps up.
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anon @ 22nd Oct 10:10PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Major slow down tnite, worst I've seen so far. Average speed is only 500K on a 6MB connection. Upload is still holding steady at about 430 though.
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 8128 kbps
Upstream Rate: 512 kbps
Channel: Fast
Current Noise Margin: 20.0 dB (Downstream) 26.0 dB (Upstream)
Current Attenuation: 19.6 dB (Downstream) 9.0 dB (Upstream)
Current Output Power: 19.8 dBm (Downstream) -0.8 dBm (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {BDCM} Specific: {0x9162}
PVC Info: 8/35
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jimk @ 22nd Oct 11:23PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by philwes :
Major slow down tnite, worst I've seen so far. Average speed is only 500K on a 6MB connection. Upload is still holding steady at about 430 though.
10:40 PM on October 22, 2009
AT&T Speed test - Raleigh, NC to Herndon, VA: Download = 456.41 kbps Upload = 311.01 kbps
AT&T Speed test - Raleigh, NC to San Francisco, CA: Download = 359.65 kbps Upload = 342.90 kbps
AT&T Speed test - Raleigh, NC to Houston, TX: Download = 510.41 kbps Upload = 342.40 kbps
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anon @ 23rd Oct 02:15AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Keep this thread at the top and hope a tech takes notice because calling TS is a waste of time for the most part and i know AT&T techs read and post on these forums.
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anon @ 23rd Oct 09:32AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Talked to support last night. They said it was a problem on their end and should be resolved within 24 hours. Will test again later tonight and see if it helped.
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anon @ 23rd Oct 04:01PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Ill keep an eye on my line this evening and see if anything improves. I have my doubts though... :huh:
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anon @ 24th Oct 02:12PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Still had slow speeds last night (10/23), didn't get exact numbers, just know I was getting the low-speed warning on my Blu-Ray player's NetFlix connection. Usually get that when my download speed is below 2MB only. Just tested this afternoon (10/24) and back up to 5.40 Down, 430 Up. Hopefully it will stay through the evening.
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anon @ 24th Oct 09:52PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Im still having the same issues...nothing has changed. Every night like clockwork during 8 or 9pm through 11pm or so... :(
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anon @ 25th Oct 09:41AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Stayed steady last night (10/25) at 5.4ish.
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Le Boule @ 25th Oct 11:28AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Last night had another 7:35 PM CST disconnect due to "errored seconds" and reset at download speed of 1184. Log shows disconnected due to "errored seconds" at 3:01 AM CST this morning and reset at 2880 download speed. Still holding at 2880 at 10:00 AM CST.
I still need to get a tech out here but from reading this and other threads I'm not the only one with this problem.
Strange...
:p
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anon @ 27th Oct 08:10PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
This is getting old, three days of normal speeds and dies again tonight. Down to 1.39 download speed only, why am I paying for 6MB again?!?
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anon @ 29th Oct 06:51AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Same old same old.....to the top!
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anon @ 2nd Nov 11:04AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Another bad weekend. Saturday night was down to .5MB download rates again. Sunday morning it was back to normal, but then died again in the evening. It appears to be a load issue at peak times. Reason I went with DSL over cable was for a more stable consistent connection speed. If this continues much longer they will be losing a customer of eight plus years now.
Tried contacting support again, but gave up after a long hold of not getting anyone. Tried the Live Chat and that proved worthless, all I got was a cut-n-paste answer to contact phone support.
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anon @ 2nd Nov 01:39PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by philwes :
Reason I went with DSL over cable was for a more stable consistent connection speed. If this continues much longer they will be losing a customer of eight plus years now.
Agreed x100...
When high speed internet was available for the 1st time in the upstate back in the late 90s i had Intermedia Cable(now Charter) in my 1st apartment and it was horrible. Once Bellsouth offered DSL as an alternative i switched immediately. I never had a problem with them for the several years i was there. Once i moved into a house i had Charter once again which was terrible again. Dropped Charter all together(TV/Net) and got DirectTV and switched back to DSL(now AT&T) and it has been wonderful up until September/October of this year when the "evening problems" have began along the same time they rolled out U Verse. This has me to believe their local infrastructure is not up to par to handle the bandwidth they are selling...
I REALLY do not want to go back to Charter but i want this issue resolved. I wish a tech would reply here as AT&T tech support is worthless(reset your modem etc). Ill keep checking this thread daily for a response of some sort and keep it alive until we here from someone hopefully.
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anon @ 3rd Nov 08:55PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I also live in the Greenville, SC area and have been having speed and latency issues as of late. I haven't done a line test in a while and don't feel like unplugging the router to go to it again, but I if I remember correctly, margins for line SNR are lowish but acceptable, and they don't change too much.
The first hops for me after my router and modem are 72.167.20.7 and then 72.157.40.16 (for those living closer to Greenville, it seems 72.157.40.16 is the first hop). I usually/used to get 45-50 ms ping to 72.167.20.7 and about the same to 72.157.40.16. i.e. my traffic goes through wherever Greenville residents are being serviced.
These days when I'm noticing slow speeds, I get the same 45-50 ms ping to 72.167.20.7 but 95-100 ms ping to 72.157.40.16. Speed tests give me 1.0 Mbps now rather than the 2.6 Mbps it used to be (my connection is nominally 3.0 Mbps).
If you believe in coincidences, or not, U-Verse isn't yet available where I live. My closest hop doesn't seem to be effected. Greenville on the other hand...
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anon @ 9th Nov 03:52PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Still having low speeds in the evening. Had a tech come out this weekend and of course everything was fine in the middle of the afternoon. He did get one unusual reading and replaced some components at the main switch. No effect, still having low speeds in the evening, also my upload speeds have dropped by about 30% now as well...
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anon @ 9th Nov 05:08PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Yeah that's one of the reasons i haven't even bothered having a tech come out because it only happens in the evening and they wont come out that late. Also i know the problem isnt on my end, its a local issue. I mean how hard can it be for them to monitor the issue every evening and correct this?
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anon @ 10th Nov 06:41PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Now it is beginning earlier in the evening...around 5pm EST. /sigh
Any techs out there? Hello?
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rgar98 @ 10th Nov 07:29PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
»helpme.att.net/dsl/speedtest/
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anon @ 10th Nov 08:41PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
The tech I'm working with said that there appears to be a larger issue with something in Atlanta. Their higher level engineers are supposed to be working on it. Hopefully this gets resolved, down to less then a mb today again.
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Seahorse @ 11th Nov 04:45PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I think U-Verse service in phone line has impact on DSL service. AT&T should know this issue. They will lose the DSL buisness if the problem can not be resloved soon...
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GvilleDSL @ 12th Nov 11:36PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Same problem this evening as always... :huh:
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khc987 @ 13th Nov 10:19AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I had similar issues with DSL Down Rates at Night and even losing sync frequently at night and only at night. This happened for quite awhile and it started out of the blue and ended out of the blue. Funny how it seemed to me that it started around the time that AT&T were installing upgrades to the phone lines and boxes for Uverse in my neighborhood and ended shortly after they were pushing Uverse service in my neighborhood.
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GvilleDSL @ 13th Nov 10:58AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Yeah i have no problems with losing sync its just congestion in the evening hours. High ping times and erratic speeds during this time period(7-11pm). Normally i ping an IP in ATL around 10-20ms or so in optimal conditions but in the evening its 60 ms. Dallas is 80ms when its normally 30ms.
My 1st hop after my modem's IP is usually 8-12ms but during evening hours its 50ms....
Ive had DSL for about 2 years and never had an issue until this started about 2 months or so back.
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anon @ 15th Nov 07:07AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Congestion is killing Verizon DSL.. Can't use it at night anymore. It's been bad for about a month now.
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GvilleDSL @ 15th Nov 08:58PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Ill give them until Jan 1st to get this issue resolved before i start considering different ISP options. Nothing has changed in 2 months.
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anon @ 16th Nov 08:27AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Nothing has changed here either. Same crap in Anderson, SC as well. No point in calling brain dead tech support as mentioned. I'm switching back to Charter soon if nothing gets done about this. Can't even watch a Hulu vid without have to stop and let the buffer refill a few times per episode.
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anon @ 16th Nov 08:16PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I've been recording my speeds every night for a month now. I have the 6MB service and have only been averaging 2.7MB. Only 5 nights have been above 5MB, 15 nights have been below 1.5MB.
Still working with a tech that is trying to follow up with the problem. It definitely is nothing to do with my computer or house or even neighborhood. It appears to be a regional thing from the posting on this thread. Bet most people don't notice, because their internet still "works". But if they started monitoring it, I bet they would find slow downs as well. I'm going to talk to some friends of mine that have this DSL and have them start tracking their speeds as well.
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anon @ 18th Nov 09:59PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Hey.I have the same problems,around night time(8 p.m)My connection drops from 3.00 megs to about 1.2 If I'm lucky.
Here's the things now at(9:53 P.M)I am wireless,but through the day I still get about 2.90+ megs of speed...But at night it's about 1.20.
Downstream Rate: 3552 kbps
Upstream Rate: 384 kbps
Channel: Fast
Current Noise Margin: 31.0 dB (Downstream) 10.0 dB (Upstream)
Current Attenuation: 25.7 dB (Downstream) 11.0 dB (Upstream)
Current Output Power: 19.6 dBm (Downstream) -2.5 dBm (Upstream)
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anon @ 19th Nov 09:02PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I've just noticed the same sort of slowdown... my usual 6000 kbps extreme DSL service is testing at only about 400 kbps down right now...
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GvilleDSL @ 19th Nov 09:19PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Ive noticed improvements tonight(so far...). At 1st my speeds were less then 2 meg then i reset my modem and it was back to my normal 5.5 meg. Also ping times are lower....someone somewhere must be doing something right. Hope it continues...
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philwes @ 20th Nov 06:05AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Same here, actually got full speed last night. We will see if it continues, over the past month I have had the occasional normal night, but it has not lasted.
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Le Boule @ 20th Nov 09:07AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
jjm3, where are you located?
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sempergoofy @ 20th Nov 09:31AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by jjm3 :
I've just noticed the same sort of slowdown... my usual 6000 kbps extreme DSL service is testing at only about 400 kbps down right now...
I noticed a serious slowdown last night. My normal rock-solid speeds, illustrated below from a test this morning, were showing only 1.5Mbs last night. I decided to not pursue it after reading this thread last night to see if it cleared up in the morning. Sure enough, it did.
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bigclaw @ 20th Nov 09:36AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I am in Atlanta (30339) and last night was awful. All my HTTP downloads were averaging 80KBps (640kbps) or so. What was weird is that speedtest.net was still showing 6M.
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sempergoofy @ 20th Nov 10:13AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by bigclaw :
I am in Atlanta (30339) and last night was awful. All my HTTP downloads were averaging 80KBps (640kbps) or so. What was weird is that speedtest.net was still showing 6M.
I'm in 30082 zipcode. I think something may still be amiss despite the speedtest results. I am hearing an unusual static on a private VOIP connection that is normally crystal clear.
Some pasted stats from my Netopia 3347.
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anon @ 20th Nov 06:03PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I had the same problems and it was a little better this morning but yet again now it's now back to 1.5mg and ATT&T can't really help now but are sending someone to look into it tomorrow between 1 and 5..................
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anon @ 20th Nov 08:06PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
»www.speedtest.net/result/628941277.png
That's at 7:45....I guess that's acceptable seeing as the computer I'm using is wireless.It's usually 3.05 megs though.I haven't tested it on another compute in the house.
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GvilleDSL @ 20th Nov 07:50PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Yeah im back to having problems tonight. Speeds seem normal from 2 tests ive run but ping times are terrible once again.
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GvilleDSL @ 20th Nov 08:01PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Trace route to an IP in Texas i use every day. As you can see the problem starts on hop 3. This is the 1st hop after my modem which under normal conditions is about 8-12 ms. During the evening its 50-70ms which is absurd.
Normally i ping about 32ms to this server. Now its over 80ms every evening.
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melonduck @ 20th Nov 08:09PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I'm gonna add mine too here. I live in 30338 area. I've had DSL extreme 3meg for 6 yrs, and the slow download speed problem started since yesterday. It was tested at 2.5-3Meg in the morning, then around noon it became 1.5-1.8meg, and during night time it's 300-700kbps download speed. The upload speed is fine all day long.
The at&t contractor just left. The line was tested good. What's weird is the speed is tested good only on speakeasy.net, but it tested bad on all other sites, such as this dslreports.com, cnet, 2wire.com, and speed.fastaccess.com
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melonduck @ 20th Nov 08:17PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by bigclaw :
I am in Atlanta (30339) and last night was awful. All my HTTP downloads were averaging 80KBps (640kbps) or so. What was weird is that speedtest.net was still showing 6M.
This is also exact same thing to me. All other sites (fastaccess, cnet, dslreports, 2wire) show bad download speed, but speakeasy.net and speedtest.net(aka speakeasy.net) show excellent download speed. :huh:
I'm in 30338 and the problem is only after 5pm
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melonduck @ 20th Nov 08:31PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by sempergoofy :said by jjm3 :
I've just noticed the same sort of slowdown... my usual 6000 kbps extreme DSL service is testing at only about 400 kbps down right now...
I noticed a serious slowdown last night. My normal rock-solid speeds, illustrated below from a test this morning, were showing only 1.5Mbs last night. I decided to not pursue it after reading this thread last night to see if it cleared up in the morning. Sure enough, it did.
Have you tried your speed test with any sites other than speakeasy.net or speedtest.net?
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philwes @ 20th Nov 09:32PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Knew it was to good to be true. Down to 2.5MB and dropping fast... think its time to call the cable company.
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Airwolf7 @ 20th Nov 09:47PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by melonduck :
What's weird is the speed is tested good only on speakeasy.net, but it tested bad on all other sites, such as this dslreports.com, cnet, 2wire.com, and speed.fastaccess.com
The reason why is because the people at Speakeasy.net are the only people in the universe that know how to properly run a speed test website. Speedtest.net is pretty good too.
DSL Reports. CNET, 2Wire, and FastAccess = major speed test suckage.
The AT&T Yahoo! High Speed Internet Throughput Test ought to work fairly well if you select a location near to you before you run the test.
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anon @ 20th Nov 10:11PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
If anyone finds anything out let me know the tech is coming tomorrow between 1-5pm eastern but not sure what he can do. I live in 30188 and it's 1.3mg atm not sure why or what's wrong or that they will even admit it's something greater then just mine......
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mdv921 @ 20th Nov 10:07PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I have the same evening slow down problem. I just ran a speed test on the Fast Access site and got a 1.7 result. Went over to Speakeasy and got a 6.3 result. Go figure.
All day today I was downloading at anywhere from 5.7 to 7.4, but after 6 pm my D/L speed hovers between 2.8 and 3.4.
I'm waiting on a call back from tech support as I type. They told me last night that for a 6 mb account they consider anything less than 4.8 to be unacceptable.
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mdv921 @ 20th Nov 10:18PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Tech support just called me back and she had someone from another department on the other line who re-provisioned my line while I waited. Afterward I did another speed test on the Fast Access site and my speed has gone from 1.7 15 minutes ago to 6.2. I just hope it will hold.
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bigclaw @ 20th Nov 10:18PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Well, this came out of the official AT&T speed test site just now. Being a 6M connection, it officially sucks. :)
Download = 695.56 kbps
Upload = 427.35 kbps
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bigclaw @ 20th Nov 10:36PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
It seems that I get 6M speeds from the atl.speedtest.net server, but progressively crappy speeds (all the way down to 1M or so) from other servers, so I guess it's not related to my equipment, and AT&T has some serious backbone congestion somewhere.
At least it's not just me hallucinating...
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anon @ 20th Nov 11:30PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by Le Boule :
jjm3, where are you located?
30307 here, Little Five Points. Same situation tonight, though slightly faster:
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melonduck @ 21st Nov 01:16AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by Airwolf7 :said by melonduck :
What's weird is the speed is tested good only on speakeasy.net, but it tested bad on all other sites, such as this dslreports.com, cnet, 2wire.com, and speed.fastaccess.com
The reason why is because the people at Speakeasy.net are the only people in the universe that know how to properly run a speed test website. Speedtest.net is pretty good too.
DSL Reports. CNET, 2Wire, and FastAccess = major speed test suckage.
The AT&T Yahoo! High Speed Internet Throughput Test ought to work fairly well if you select a location near to you before you run the test.
Sorry I would have to disagree with you. I prefer not to put all my eggs in one basket.
At least when those other sites tested good, my gaming experience was also good. However, when those "other" sites tested bad, my gaming experience was also bad.
Also, as you can see from my previous screenshots, I did use The AT&T Yahoo! High Speed Internet Throughput Test as one of my tests and I chose Atlanta, GA server for the test. It was also bad after 5-6pm.
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melonduck @ 21st Nov 01:31AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I ran these tests again at around 1:20am Saturday and it seems the slow download problem cleared up for my 3meg down connection.
At least now they all confirm each other, not like earlier where only speakeasy.net showed good download speed and all other sites showed bad speed.
I'll have to see and test again after 5-6pm on Saturday.
Atlanta, Ga server |
 |
 |
Atlanta, Ga server |
sempergoofy @ 21st Nov 08:47AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by melonduck :said by sempergoofy :said by jjm3 :
I've just noticed the same sort of slowdown... my usual 6000 kbps extreme DSL service is testing at only about 400 kbps down right now...
I noticed a serious slowdown last night. My normal rock-solid speeds, illustrated below from a test this morning, were showing only 1.5Mbs last night. I decided to not pursue it after reading this thread last night to see if it cleared up in the morning. Sure enough, it did.
Have you tried your speed test with any sites other than speakeasy.net or speedtest.net?
I was unavailable last night. I ran these back-to-back this morning. Some from dslreports, some from speedtest.net.
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melonduck @ 21st Nov 01:52PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
My in game speed is kinda slow now, and I tested my speed. Sure it looks like the download speed took a crap again this afternoon. Something must be going on :mad:
The speedtest.net is using speakeasy host and dslreports test is also using speakeasy host, but I don't understand why it's only speedtest.net showing good test.
Atlanta, Ga server |
 |
Airwolf7 @ 21st Nov 02:35PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by melonduck :
The speedtest.net is using speakeasy host and dslreports test is also using speakeasy host, but I don't understand why it's only speedtest.net showing good test.
The reason why is because the people at Speakeasy.net are the only people in the universe that know how to properly run a speed test website. Speedtest.net is pretty good too.
DSL Reports. CNET, 2Wire, and FastAccess = major speed test suckage.
The AT&T Yahoo! High Speed Internet Throughput Test ought to work fairly well if you select a location near to you before you run the test.
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sempergoofy @ 21st Nov 03:56PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by melonduck :
Sure it looks like the download speed took a crap again this afternoon. Something must be going on :mad:
Yeah, something seems to be up this afternoon compared the tests I did this morning. Odd that Atlanta is slower than NY for me now.
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GvilleDSL @ 21st Nov 05:02PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Here is my normal daytime ping time vs evening times to the same IP. Normally for the past 2 years of service it has been rock solid all the time but for the past 2+ months now every evening it goes down hill like clockwork.
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melonduck @ 21st Nov 05:03PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by Airwolf7 :said by melonduck :
The speedtest.net is using speakeasy host and dslreports test is also using speakeasy host, but I don't understand why it's only speedtest.net showing good test.
The reason why is because the people at Speakeasy.net are the only people in the universe that know how to properly run a speed test website. Speedtest.net is pretty good too.
DSL Reports. CNET, 2Wire, and FastAccess = major speed test suckage.
The AT&T Yahoo! High Speed Internet Throughput Test ought to work fairly well if you select a location near to you before you run the test.
Sorry I would have to disagree with you. I prefer not to put all my eggs in one basket.
At least when those other sites tested good, my gaming experience was also good. However, when those "other" sites tested bad, my gaming experience was also bad.
Also, as you can see from my previous screenshots, I did use The AT&T Yahoo! High Speed Internet Throughput Test as one of my tests and I chose Atlanta, GA server for the test. It was also bad after 5-6pm.
BTW, you realize the Bellsouth Fastaccess speed test is now The AT&T Yahoo! High Speed Internet Throughput Test?
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Airwolf7 @ 21st Nov 05:12PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by melonduck :
I prefer not to put all my eggs in one basket.
If you had five baskets with four of them having a hole in the bottom and one of them not having a hole in the bottom then which one would you put your eggs into?
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Airwolf7 @ 21st Nov 05:17PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by melonduck :
BTW, you realize the Bellsouth Fastaccess speed test is now The AT&T Yahoo! High Speed Internet Throughput Test?
Yes.
Please understand that I'm not trying to imply that you fellows are not having problems because I believe that you are.
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melonduck @ 21st Nov 05:18PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by Airwolf7 :said by melonduck :
I prefer not to put all my eggs in one basket.
If you had five baskets with four of them having a hole in the bottom and one of them not having a hole in the bottom then which one would you put your eggs into?
And you know which one has hole how?
You just contradicted yourself. You said fastaccess was suckage and next sentence you said ATT Yahoo was fairly good.
Fastccess IS AT&T Yahoo! High Speed Internet Throughput Test now.
AT&T Yahoo! High Speed Internet Throughput Test showed me having bad download speed too even closest test server in Atlanta, GA. I've mentioned this twice and you seemed to ignore it?
All I'm trying to say is I can't just trust one single site saying i'm good and ignore the rest of many other sites saying the opposite. I can test this a million times on a million different sites, but the best indicator telling me whether I have good or bad speed is still in game personal experience.
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anon @ 22nd Nov 12:02AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
You are right about Speakeasy being the only consistently true site. I can be testing a line that is perfect according to handheld test equipment and get the same throughput results with speakeasy.The other sites always measure slow due to congestion .
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sempergoofy @ 22nd Nov 10:06AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Back to the good morning speeds again. Maddening.
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sempergoofy @ 22nd Nov 07:01PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
And at 7pm, slowness abounds.
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Cygnus @ 22nd Nov 07:28PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I've noticed a massive speed decrease as well. I just did the AT&T Yahoo test and selected Atlanta. I live in Atlanta and my download rate for a 6mb connection shows 423kbps. This is total BS. What the hell are they doing? Is it my modem?
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anon @ 22nd Nov 08:03PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I get the same results, Cygnus... Atlanta 30307 here.
Still having the exact same problem here, even during the day today... 100 - 400 Kbps down when I'm supposed to have 6.0 Mbps. This makes four days now, at least.
I ran the DSL reports speed test app on my iPhone today over 3G and got 2000 Kbps... Sad when AT&T's cellular network is dusting their top-level home DSL service.
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GvilleDSL @ 23rd Nov 12:16AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Glad to see more people with this issue and not just others in Upstate SC. Ill give them a month to fix it or im shopping for a new ISP. 2 Months of this is waaaay too much.
PS. Keep this thread at the top and monitor your lines in the evening hours as often as you can. (Speed and Ping times)
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philwes @ 23rd Nov 06:04AM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Another bad weekend, only 1-2MB. Does anyone know if UVerse users are having the same issue? The only reason I'm keeping AT&T is I'm holding out for that. But if they are losing 90% of there speeds also, forget it and I'll try cable.
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mdv921 @ 23rd Nov 02:25PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
I firmly believe it has something to do with user loads. The slowdowns always happen right about the time people get home from work in the evenings Mon-Fri, and all weekend long. Possibly the old DSL selling point of each user being on a dedicated line is now not so true, at least for some people.
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sempergoofy @ 23rd Nov 03:59PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by mdv921 :
I firmly believe it has something to do with user loads. The slowdowns always happen right about the time people get home from work in the evenings Mon-Fri, and all weekend long. Possibly the old DSL selling point of each user being on a dedicated line is now not so true, at least for some people.
I could believe that if the phenomena had ramped up over time. This badness we are observing seems to have onset suddenly. At least for me.
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melonduck @ 23rd Nov 04:04PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Tested my speed at around 3-4pm, now my 3Meg download speed can't even get above 2Meg during the day time anymore. I called the tech support back and they kept wanting to test my line. It's been tested good already last week WTH. :mad:
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crash822 @ 23rd Nov 05:21PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
These are my results. I have 3mb service with AT&T. For some reason Atlanta isn't listed as a server I can test with on speedtest. I have no idea why it says the TN server is closest or why it's at 2.84 compared to speakeasy/dsl reports/at&t.
I had a tech come to my house last Friday. He gave me a new Motorola modem and claimed the servers weren't synced to grant access to the 3mb service I'm paying for. A phone call later and he said was fixed. My modem states that my line is 3.5 mbs
For reference I live about an hour north of Atlanta GA. In the morning around 6 am I ran the speakeasy test and achieved approx 3k download. Whenever I get home these are the speeds I get.
I mostly notice it when watching streaming videos like youtube
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stock12to32 @ 23rd Nov 06:39PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
At 8:30am an AT&T tech comes out to the house, he spent about 1hr here checking everything that he could but being so early in the morning my speeds were great (5.8mb/s). Everything was checking out perfect. I was told he replaced my “card”. I explained to him that it will start dropping (1.5 Mb/s) around 10:30am and get the worst (300 Kb/s) around 8:00pm and then get back to 5.8Mb/s at around 1:00am. I pulled up my speed test histories, even pulled up the forum post here for him to see that it’s not just me.
He told me that the problem has got to be “somewhere farther up the line” in the system. He then said he would put really good notes in the computer for them if I have to call again.
At 10:30am I noticed speeds dropping to around 1800 kb/s and pings rising. I wait until around 12:00pm and call AT&T support. We went through many things, I tell him the whole story up to this point. He resets my port, calls the “other guys”, they say everything is fine on their end. He tells me he is sending another tech out here today between 1:00pm and 5:00pm.
At 4:45pm the same tech from earlier comes out to the house. This time I am able to show him my slower speeds. He gave me a new modem to try and it fixed nothing. So he called “his boss” and he said to go down the street to plug into a port of mine and run a speed test from there to bypass anything to do with my house and/or the wiring around my area.
At 6:30pm the tech calls me and says that he was getting bad speed test results from there also witch proves that the problem is the AT&T servers and tells me that he has started a report and I should be fixed in 24 to 48 Hrs. I have a tier 2 ticket number he gave me also to help for if I have to call back in 2 days.
Well great!!! Lets hope this works or gets the ball at least rolling.
Now what was I going to do today? Oh wait, the whole day is over…
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melonduck @ 23rd Nov 06:44PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by stock12to32 :
I have a tier 2 ticket number he gave me also to help for if I have to call back in 2 days.
Well great!!! Lets hope this works or gets the ball at least rolling.
Now what was I going to do today? Oh wait, the whole day is over…
Nice at least you went up the food chain while my tech basically told to me just "wait it out a couple days" LOL
Was your tech a real AT&T tech or an AT&T authorized contractor? Mine was AT&T authorized contractor. I told him maybe he needed to go to the dslam port to test it, change card or something and he said he didn't have access to it and it's only for ATT outside tech :huh:
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stock12to32 @ 23rd Nov 06:55PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
he was a AT&T tech.
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melonduck @ 23rd Nov 06:57PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by stock12to32 :
he was a AT&T tech.
Man you're lucky. I had an AT&T authorized contractor :mad: They are going to send a tech out to me again tomorrow. Hopefully, I got a real AT&T tech this time and I can show him this thread.
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anon @ 23rd Nov 07:31PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
This is weird.
»www.speedtest.net/result/631791215.png
When I test from a different server,I get my full 3 megs.
»www.speedtest.net/result/631792567.png
Any Ideas?
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Cygnus @ 23rd Nov 08:21PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
Tech support is completely useless for this issue. We're all just going to have to wait until they fix whatever problem they have in the infrastructuer. No tech, rep, or lineman is going to do any good.
oh.. and no.. it isn't you, your modem, your line, your OS, or your imagination.
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GvilleDSL @ 23rd Nov 08:31PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
said by Cygnus :
Tech support is completely useless for this issue. We're all just going to have to wait until they fix whatever problem they have in the infrastructuer. No tech, rep, or lineman is going to do any good.
oh.. and no.. it isn't you, your modem, your line, your OS, or your imagination.
Yup and for me its been going on for 2 months while ive been hoping they would correct it by now. Im giving them until Jan 1st to fix it or im bailing back to Cable which is terrible as well in my area but its still better then this service.
Only reason im waiting this long is ive had several years of great service from Bellsouth & AT&T up until now. It would be great if they would at least acknowledge they have a problem and give some sort of time frame for a resolve.
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anon @ 23rd Nov 08:41PM:
Re: [Speed Problem] Slow DSL Down Rates at Night
So what are you saying?
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