What the heck is going on in SoCal

What the heck is going on in SoCal - Part 3
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anon @ 17th Oct 01:33PM:
What the heck is going on in SoCal - Part 3

Despite some speed increases for selected SoCal areas, overall reliability and consistency seems to be worse. A number of areas still experience significant evening slow-downs.

It is totally unclear what Standard and Turbo are supposed to be for many/most areas. Is there one document online at TWC that shows the real provisioned speed for any area, not some outdated information? Accurate documentation is basically non-existant. Is this on purpose or just ineptitude?

TWC posted 2nd quarter revenues of $4.5 BILLION. Their Chairman of the Board, President and Chief Executive Officer, Glenn Britt, made $14,673,523.00 in compensation for 2008.

It is now over 2 years since TWC took over most of SoCal.

Do not people think maybe it is time that TWC put some of this money into fixing these problems in SoCal?
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Mad Mac @ 17th Oct 02:48PM:
Re: What the heck is going on in SoCal - Part 3

This poster is absolutely correct. While my service has been pretty consistent in terms of reliability, there isn't any clear definition of what constitutes 'Basic', 'Standard' & 'Turbo', at least not around here. As a 'Standard' subscriber, I've recently gone from 10/1 to 10/2 and back to 10/1 in the space of a few weeks. Even their own staff can't answer this question - I had a discussion with a very pleasant and helpful fellow yesterday (who was also US-based, for a change!), but he couldn't give a definition of what I'm supposed to get. It's a bit like buying petrol and not having the octane rating displayed. Is it unreasonable to know what I should be getting for my money?
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djrobx @ 18th Oct 12:36PM:
Re: What the heck is going on in SoCal - Part 3

quote:
Accurate documentation is basically non-existant. Is this on purpose or just ineptitude?

This has to be intentional. Or as Time Warner puts it - "surgical".

They can't come out and clearly advertise what speeds you will get because it varies by area based on what the competition is doing.
--
AT&T U-Hearse
Your funeral. Delivered.

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dunworkin @ 18th Oct 04:14PM:
Re: What the heck is going on in SoCal - Part 3

Business 101 says you never can make too much money. Keep expenses to the minimum and keep revenue to the maximum. Customers are a necessary part of the revenue flow so do just enough to keep the turn-over manageable to the bottom line.
It's never personal.
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msingletary @ 19th Oct 12:17AM:
Re: What the heck is going on in SoCal - Part 3

Service has been nearly unusably slow in Fullerton, CA for the past number of months that I've lost track counting. I've called Tier 3 support directly on an almost weekly basis and nobody has been able to see an issue on their end much less have any kind of timeframe for it being fixed. As far as Time Warner Cable is concerned, there are no issues in SoCal.

I just downgraded my service from Turbo to Standard to stop throwing away money at nothing. Now I'm paying $46 a month instead of $56 a month for ~1Mbps download and about the same upload. AWESOME.

I've had at least 3 Time Warner Cable techs. come visit my place in the past 2 months and nobody has been able to detect any issues. Things have been escalated to the "Maintenance Department" who came out and was unable to find any issues.

Apparently this shoddy service is just considered acceptable to them or they're just completely incompetent at detecting issues in their own network. I'm starting to favor the latter as the best explanation for this horrible service.

I'm giving things another couple of weeks and if I can't get this 6Mbps that I'm paying for on at least a semi-regular basis, I'm going to have to cancel and move to the 3Mbps DSL (the fastest I can get in my area) until U-Verse finally becomes available.
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dunworkin @ 19th Oct 01:14AM:
Re: What the heck is going on in SoCal - Part 3

What speed is showing when the repair guy is at your place?
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d3vilr3d @ 19th Oct 08:19PM:
Re: What the heck is going on in SoCal - Part 3

Yep, I'm in the same boat. Had 6 tech visits. They come during the day and claim there is nothing wrong, but the speed slows down after 6pm daily.

I speak with their level 3 tech and they can not do anything or give me a status because they have no direct line of communication with their almighty NOC team. I was told that I will be transfered to a less busy server blade within 24-72 hours and now it's been 3 month going on forth.
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msingletary @ 19th Oct 09:28PM:
Re: What the heck is going on in SoCal - Part 3

It's perfect, of course. I was working from home today and noticed that speed was well within what I'm being provisioned, but now again tonight it's showing up around 1.4Mbps right now.

I do occasionally have issues in the middle of the day, but it never seems to be at the time that the techs. come out. Unfortunately they don't work this late at night, either, which would have allowed me to guarantee reproducible slowness, since it happens at least every single night and sometimes during the day.
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msingletary @ 19th Oct 09:29PM:
Re: What the heck is going on in SoCal - Part 3

Their techs. at all levels of support are completely unable to provide any sort of resolution or assistance for this. Despite me calling them nearly once a week for the past 2 months reporting the same issues, I had to practically twist the arm of the last tier 3 rep. that I spoke with to get any kind of service credit. He tossed me $20. Gee, thanks.
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maartena @ 19th Oct 11:51PM:
Re: What the heck is going on in SoCal - Part 3

My 15/2 has been pretty stable. Only between 7 and 10 PM I sometimes drop a bit on the downstream.... it falls to about 11 or so if I download a file at that time.

Upstream is usually maxed out.
--
"I reject your reality and substitute my own!"
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kd6cae @ 20th Oct 01:32AM:
Re: What the heck is going on in SoCal - Part 3

I don't know about other areas in socal, but in my area, zip 93535, my big issue seems to be upload speed. With Turbo it should be 2mbit/sec. At best though I've only ever seen 1.3mbit/sec, but I haven't seen that in a while. For a couple weeks my upload dropped from about 1.1mbits/sec down to about 580Kbits/sec no matter what time of day it was. Then just this weekend it shot back up to about 835Kbits/sec, which although it's better, it's still far below the 1.8 to 1.9Mbits/sec that I should be seeing. I've taken my modem to a friend's house in Bakersfield, zip 93307, and upload worked perfectly at that location. In case anyone's curious, my modem will work in Bakersfield, even though that's Brighthouse teritory, because they use the Socal Roadrunner network just as TWC Socal does. So something's up at least in my local area, though I don't know how wide spread the issue is. I'd be curious to know what kind of speeds users of TWC Socal in the Antelope or Santa Clarita Valleys are getting, particularly with the Turbo package on upload speed.
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DaveT79 @ 22nd Oct 06:54AM:
Re: What the heck is going on in SoCal - Part 3

I've never had problems until maybe a month ago, a little more. Now my internet is either slow (download only), constantly drops, goes down constantly. Prob been down once a week for an hour + at a time. Twice about three hours (once was my cable + internet, other time internet only).

Longtime complaint are the download speeds when connecting to servers outside of the LA area are ludicrous. If I connect to a server locally, it goes nice and fast (downloads only, I can upload to Europe and go just as fast as a server locally). Once I get on servers outside of LA, the download speeds just drop dramatically. At least in comparison to when I had AT&T DSL and also Comcast's internet up in SF Bay Area (which only went down on me once in the last year+ I was there...and it was for about 2 minutes). I could connect to anything from there from around the world and have nice fast speeds. Never saw the drop off I get on Road Runner when downloading a file from a non-local server.

Haven't seen any faster speeds like other areas of LA have. Still 10mpbs (15mbps w/ turbo) / 1mbps. I cry that about a month after I left San Francisco, Comcast rolled out DOCSIS 3.0 there and the same level tier up in comparison to Road Runners now gets you 22mbps download/5mbps up up there...for the same price.

lame. frustrating.

My zipcode is 90034. On the Los Angeles, Culver City line.
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phrider @ 22nd Oct 12:26PM:
Re: What the heck is going on in SoCal - Part 3

If you're in the City of Los Angeles, call your local city councilman's office. Tell them about the problem, and ask if they can contact of the City of LA Technology Office for you. Or ask the councilman's office who you should call at the Technology Office.
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lordpuffer @ 22nd Oct 01:01PM:
Re: What the heck is going on in SoCal - Part 3

I've been pretty lucky.....My speeds have been pretty constant the past few months at 15/2 with the Turbo package. Before that, my speeds were all over the place.
--
UCLA Only On A Clear Day-Class of '81
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XeeN @ 22nd Oct 01:41PM:
Re: What the heck is going on in SoCal - Part 3

I moved from Tujunga (91042) to Sunland (91040) and I went from having 15/2 and no slowdowns in the evenings to having slowdowns. I'm not sure if it's a temporary issue or if I just happened to move into a high-use area.
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en102 @ 22nd Oct 06:25PM:
Re: What the heck is going on in SoCal - Part 3

Service 'was' 6Mbps/512kbps a little over a year ago when I signed up, and had many outages (DNS, routing)
Its been better this year.

I'm glad that I don't have to pay for 'Turbo' or anything other than the 'All The Best' package of $100/month for voice/data/TV to get this.

--
Canada = Hollywood North
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msingletary @ 24th Oct 02:32PM:
Re: What the heck is going on in SoCal - Part 3

This morning (around 7:30am) my power-boosted, newly-downgraded 6Mbps connection was pulling in about 13Mbps down. Now at about noon, I'm seeing these beautiful speeds:

It seems like Time Warner Cable's internet service is just grossly overloaded. Any time that other people may be using their connections, it seems that things just slow down terribly.

That would probably explain why my internet appears to be working fine when techs. come out during the week before most people get off work. I may see if I can get them to come out some weekend, since it seems to always be horribly slow on the weekends.

I may as well downgrade to AT&T DSL, though. They can only sell me 3Mbps down, but that's $10/m cheaper than what I pay Time Warner Cable now, and I can't even get 3Mbps down reliably.
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sinaz @ 24th Oct 06:43PM:
Re: What the heck is going on in SoCal - Part 3

Looks like my upload dropped from 2 mbits to 1.5 mbits on turbo. Wondering if its a network issue or if they've re provisioned my line for those speeds. Granted i know my situation isn't nearly as bad as some of you other guys, but it would be nice to get some closure.

anon @ 25th Oct 12:15AM:
Re: What the heck is going on in SoCal - Part 3

La Mirada, Ca. $46 a month

running 10s outbound test (client-to-server [C2S]) . . . . . 938.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 12.97Mb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

click START to re-test
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t0lik @ 25th Oct 10:24PM:
Re: What the heck is going on in SoCal - Part 3

So far speeds in West Los Angeles (Brentwood area) seem to be good. I rarely drop below 20Mbps:

spdickey @ 25th Oct 11:43PM:
Re: What the heck is going on in SoCal - Part 3

Looks good in 90272

antdude @ 26th Oct 01:21AM:
Re: What the heck is going on in SoCal - Part 3

Lately, it seems a little slower but not horrible yet but right now (7 AM PDT) is slow (under 100 KB/sec).
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lordpuffer @ 26th Oct 02:57PM:
Re: What the heck is going on in SoCal - Part 3

Looks good right now in West Hollywood....It fluctuates, but never gets too slow.
--
UCLA Only On A Clear Day-Class of '81

msingletary @ 26th Oct 09:59PM:
Re: What the heck is going on in SoCal - Part 3

Another blazing fast night in Fullerton, CA on my Standard (6Mbps down) plan (recently downgraded from Turbo due to lack of speed):

Burrens @ 27th Oct 12:03AM:
Re: What the heck is going on in SoCal - Part 3

This are my speeds at 8:50 PM. I am on the 10/1 plan and this happens everyday. I am in West Hollywood 90036. I wonder if we will ever get Fios.

Edit: Added ping test results.

antdude @ 27th Oct 10:10AM:
Re: What the heck is going on in SoCal - Part 3

Is it me or is Internet really slow during the morning hours these days?
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msingletary @ 27th Oct 01:02PM:
Re: What the heck is going on in SoCal - Part 3

said by antdude :

Is it me or is Internet really slow during the morning hours these days?

Depends on how early. I'm seeing great speeds super early in the morning, but after about 6am-8am I see slowness again. Here's a result from before I left for work:

antdude @ 27th Oct 01:54PM:
Re: What the heck is going on in SoCal - Part 3

said by msingletary :

said by antdude :

Is it me or is Internet really slow during the morning hours these days?

Depends on how early. I'm seeing great speeds super early in the morning, but after about 6am-8am I see slowness again.

That's about the same time I am seeing slowdowns. I have seen the speeds drop them to like 50 KB/sec! What's up? Are morning hours the new peak times? Sheesh!
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anon @ 28th Oct 12:07AM:
Re: What the heck is going on in SoCal - Part 3

Speeds have been horrible, sometimes they are decent but latency becomes unbearable during evenings. Can't play anything on xbox live or any online game on my pc without warping all over. This started somewhat over a month ago then become somewhat bearable the past 2 weeks but its starting up again.

North Hills/Panorama City area.
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blaze18 @ 28th Oct 02:04AM:
Re: What the heck is going on in SoCal - Part 3

Road Runner is trash, I always disconnect when I'm playing games.

zduice @ 28th Oct 10:51AM:
Re: What the heck is going on in SoCal - Part 3

phrider @ 28th Oct 08:32PM:
Re: What the heck is going on in SoCal - Part 3

My line seems to have gone dead at about 10am PDT, Mid-Wilshire 76.168.166.xxx
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zduice @ 28th Oct 09:42PM:
Re: What the heck is going on in SoCal - Part 3

Ironic, our connection in San Dimas also went down at about 9:53 AM. Modem was still synced. Connection was restored several minutes later.
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DaveT79 @ 28th Oct 10:05PM:
Re: What the heck is going on in SoCal - Part 3

My RR went down this morning and when it came back up a short time later my internet speeds were changed.

I was 10/1 before (15 with powerboost or whatev)

I'm now 15/2 sustained.

I am in zipcode 90034. Culver City, Los Angeles borde.
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anon @ 2nd Nov 10:56PM:
Re: What the heck is going on in SoCal - Part 3

Do people not know or have not yet figured out that speedtest.net download results are basically worthless? Take the stated download and divide it by 3 or 4 and that will give your actual download. I know, there are still some of you at there who still do not believe this, and continue to post that SoCal is just fine, and show your wonderful speedtest.net download speeds.

OK, SoCal people run your speed tests from this site here during the evening hours and post your results...
»ndt-1.core.ucla.net/
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WyckedKnight @ 3rd Nov 09:32AM:
Re: What the heck is going on in SoCal - Part 3

here is my speed test to UCLA..
** Starting test 1 of 1 **
Connected to: ndt-1.core.ucla.net -- Using IPv4 address
Another client is currently being served, your test will begin within 45 seconds
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 664.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 11.01Mb/s
Server unable to determine bottleneck link type.
Information: Other network traffic is congesting the link
[S2C]: Packet queuing detected
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anon @ 4th Nov 01:40AM:
Re: What the heck is going on in SoCal - Part 3

Just started happening for me down here in San Diego about 3 or 4 weeks ago. EVERY evening at about 7 - 8 PM my download speed cuts in half, my ping in games nearly quadruples, and I randomly fail to reach web pages. Daytime speeds are absolutely flawless - the problems honestly always start at around 7 - 8 PM.
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WyckedKnight @ 4th Nov 03:17AM:
Re: What the heck is going on in SoCal - Part 3

On my 10/1Mb connection i'm now getting this from the UCLA server..
** Starting test 1 of 1 **
Connecting to 'ndt-1.core.ucla.net' [ndt-1.core.ucla.net/169.232.34.12] to run test
Connected to: ndt-1.core.ucla.net -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 805.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 7.71Mb/s
S2C throughput test: Received wrong type of the message
ERROR MSG: Server (S2C throughput test): Invalid S2C throughput received
S2C throughput test FAILED!
Server unable to determine bottleneck link type.
Information: Other network traffic is congesting the link
taken at 12:14am P.ST.
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en102 @ 4th Nov 05:14PM:
Re: What the heck is going on in SoCal - Part 3

Here's 2:11pm PST

UCSC test

and Palo Alta

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WyckedKnight @ 4th Nov 05:35PM:
Re: What the heck is going on in SoCal - Part 3

here's is my afternoon stats from the UCLA site. Taken at 2:31pm
** Starting test 1 of 1 **
Connecting to 'ndt-1.core.ucla.net' [ndt-1.core.ucla.net/169.232.34.12] to run test
Connected to: ndt-1.core.ucla.net -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 941.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 11.06Mb/s
S2C throughput test: Received wrong type of the message
ERROR MSG: Server (S2C throughput test): Invalid S2C throughput received
S2C throughput test FAILED!
Server unable to determine bottleneck link type.
Information: Other network traffic is congesting the link
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en102 @ 5th Nov 12:28AM:
Re: What the heck is going on in SoCal - Part 3

Test: 9:23pm PST, using Palo Alta

UCSC

UCLA doesn't appear to be functional

--
Canada = Hollywood North
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TheIronMan @ 5th Nov 02:20PM:
Re: What the heck is going on in SoCal - Part 3

I think TWC hasn't upgraded any their hub sites (headends) to accommodate the loads for increased speeds, voice and digital. Seems they're selling all these bundle teasers and will upgrade later.

They've also made a change within their infrastructure too--

My router SMC 7004FW has kept losing WAN IP since they did their so called "upgrades" this past June (2009) here in SoCal 90712. They tell me my router is obsolete -- maybe so, but its been working fine for past 3 years until after they did their monkey business. They're reluctant to tell me what they did for that "upgrade"
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phree_solja @ 8th Nov 11:43PM:
Re: What the heck is going on in SoCal - Part 3

said by DaveT79 :

I've never had problems until maybe a month ago, a little more. Now my internet is either slow (download only), constantly drops, goes down constantly. Prob been down once a week for an hour + at a time. Twice about three hours (once was my cable + internet, other time internet only).

Longtime complaint are the download speeds when connecting to servers outside of the LA area are ludicrous. If I connect to a server locally, it goes nice and fast (downloads only, I can upload to Europe and go just as fast as a server locally). Once I get on servers outside of LA, the download speeds just drop dramatically.
Haven't seen any faster speeds like other areas of LA have. Still 10mpbs (15mbps w/ turbo) / 1mbps.

lame. frustrating.

My zipcode is 90034. On the Los Angeles, Culver City line.

Well atleast i know i'm not the only one.... i have road runner turbo and its rare for me to ever see speeds above 8mbps down 1mbps up. And if i connect to a server more than 500 miles away my speeds suck.. I'm not far from you dave Los Angeles 90035
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en102 @ 9th Nov 12:12AM:
Re: What the heck is going on in SoCal - Part 3

Must be something with your node/area.
This is the 'standard' package (10/1Mbps)

--
Canada = Hollywood North
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luis2k10 @ 9th Nov 01:10AM:
Re: What the heck is going on in SoCal - Part 3

if that's the standard package then I'm getting ripped off,
With the "turbo" package this is what I get:

en102 @ 10th Nov 10:16AM:
Re: What the heck is going on in SoCal - Part 3

Yup - no reason to pay for 'Turbo' when this is part of my 'All the Best' $100 voice/internet/TV package.
--
Canada = Hollywood North
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zduice @ 10th Nov 06:59PM:
Re: What the heck is going on in SoCal - Part 3

spdickey @ 10th Nov 07:36PM:
Re: What the heck is going on in SoCal - Part 3

90272 turbo.
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phiquach @ 10th Nov 11:43PM:
Re: What the heck is going on in SoCal - Part 3

Mike619 @ 11th Nov 09:01PM:
Re: What the heck is going on in SoCal - Part 3

wow RR in Chino Hills has gone to shit in past weeks
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Bobomo @ 11th Nov 11:23PM:
Re: What the heck is going on in SoCal - Part 3

Thanks TWC! It's not like I was streaming and HD movie from Netflix or anything... I'm sure I can get by with just the one megabit.
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socalblitz @ 12th Nov 02:11AM:
Re: What the heck is going on in SoCal - Part 3

5 weeks ago things were great -- now things seem to be grinding to a halt.

Soon snail mail will be faster than my internet connection. (Fullerton 92835)

iceboi714 @ 12th Nov 02:51AM:
Re: What the heck is going on in SoCal - Part 3

Here is mine currently...horrible...
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en102 @ 12th Nov 05:13PM:
Re: What the heck is going on in SoCal - Part 3

Wow - they have 'slowed' here a bit - going from the ~30-34Mbps speedtests to ~20-30Mbps speed tests.
I suspect there's an aggregator somewhere thats becoming a bottleneck in your area as they essentially uncap.
--
Canada = Hollywood North
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anon @ 12th Nov 11:42PM:
Re: What the heck is going on in SoCal - Part 3

best out of 4 attempts...
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zduice @ 13th Nov 01:31AM:
Re: What the heck is going on in SoCal - Part 3

San Dimas, 91773
11/12/2009 @ 10:30 PM
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spdickey @ 14th Nov 01:05AM:
Re: What the heck is going on in SoCal - Part 3

Still chugging along just fine in 90272.
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Bobomo @ 14th Nov 02:40AM:
Re: What the heck is going on in SoCal - Part 3

But it's cool, cuz all I use my internet for is PDF downloads, so.... ya know. So I'm just gonna read some stuff, while you all stream high definition video to your computers.
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anon @ 14th Nov 06:56AM:
Re: What the heck is going on in SoCal - Part 3

I swear to God, the first day FiOS reaches 90020 I'm bidding RoadRunner farewell and good riddance.
The service has been SO horrid lately. And just like everyone else, I can't play anything on Xbox Live or PC at night, sometimes during the day, disconnect randomly, I can't even stream Netflix in anything less than 2 bars quality. I used to deal with that back when I had the barebones package (1.5mbps), not when I'm paying $50 a month for 6mbps.
It's 1 AM and as I type this, my ping has skyrocketed, and has been for about 3 or 4 hours now to 200+ms. I pinged a server in San Diego and it was 323!
My speed is about 2.1.
Bad.

The UCLA NDT test gave me the same results as everyone else:
S2C throughput test FAILED!
Server unable to determine bottleneck link type.
Information: Other network traffic is congesting the link

Ridiculous. Someone sue these people.
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WyckedKnight @ 14th Nov 10:36PM:
Re: What the heck is going on in SoCal - Part 3

i just ran a line quality test and that didn't make me feel to happy..
»/linequality/nil/2586629
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cmhuber @ 15th Nov 01:09AM:
Re: What the heck is going on in SoCal - Part 3

What part of San Diego are you in? I am in 92122, Univ. City. Service sucks here. It follows the patterns so clearly explained in all the posts here ... solid for times, slowdowns every night, outtages at least every few weeks and tech support (tier 3) that continues to tell me my signals look "great".
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cmhuber @ 15th Nov 01:14AM:
Re: What the heck is going on in SoCal - Part 3

I just ran the UCLA test. I'm in San Diego. What the heck do these results mean? They messages obviously look terrible ... which is what I expected since TWC can kiss my rosy red.

TCP/Web100 Network Diagnostic Tool v5.5.4b
click START to begin

** Starting test 1 of 1 **
Connecting to 'ndt-1.core.ucla.net' [ndt-1.core.ucla.net/169.232.34.12] to run test
Connected to: ndt-1.core.ucla.net -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 944.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 3.46Mb/s
S2C throughput test: Received wrong type of the message
ERROR MSG: Server (S2C throughput test): Invalid S2C throughput received
S2C throughput test FAILED!
Server unable to determine bottleneck link type.

click START to re-test
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WyckedKnight @ 15th Nov 12:44PM:
Re: What the heck is going on in SoCal - Part 3

cmhuber i'm in the same boat as you..
***********************************
** Starting test 1 of 1 **
Connecting to 'ndt-1.core.ucla.net' [ndt-1.core.ucla.net/169.232.34.12] to run test
Connected to: ndt-1.core.ucla.net -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 791.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 8.83Mb/s
S2C throughput test: Received wrong type of the message
ERROR MSG: Server (S2C throughput test): Invalid S2C throughput received
S2C throughput test FAILED!
Server unable to determine bottleneck link type.
Information: Other network traffic is congesting the link
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en102 @ 15th Nov 03:26PM:
Re: What the heck is going on in SoCal - Part 3

** Starting test 1 of 1 **
Connected to: nitro.ucsc.edu -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 969.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 16.91Mb/s
Your Workstation is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

click START to re-test
--
Canada = Hollywood North
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en102 @ 15th Nov 03:33PM:
Re: What the heck is going on in SoCal - Part 3

Santa Cruz
UCLA

--
Canada = Hollywood North
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keiluko4 @ 15th Nov 09:50PM:
Re: What the heck is going on in SoCal - Part 3

»www.speedtest.net/result/623756308.png
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en102 @ 17th Nov 01:06AM:
Re: What the heck is going on in SoCal - Part 3

That's horrible.

During primetime. 10pm PST.

--
Canada = Hollywood North
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shc @ 17th Nov 01:47AM:
Re: What the heck is going on in SoCal - Part 3

Getting worse and worse in Rowland Heights, CA 91748. While speeds are inconsistent, it isn't the main problem. The latency on the other hand has been horrendous. My continuous ping results below with no x-fers, just the ping.

Ping statistics for 209.191.93.53:
Packets: Sent = 4051, Received = 4034, Lost = 17 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 59ms, Maximum = 1730ms, Average = 130ms

Calling customer support is to no avail, as they will just transfer you from one rep to another and then blame the problem on customer equipment, and if they do acknowledge that there may be an issue, they will transfer you to a "level 3 tech" but no one ever picks up. I've filed a complaint with BBB but it appears I might be fighting a lost cause.
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cmhuber @ 17th Nov 04:00AM:
Re: What the heck is going on in SoCal - Part 3

Check out this post. I sent about 6 letters. Of course, TWC is a classic lobbyist in DC, so they will still rule as the behemoth tyrant (think AT&T), but who knows, maybe someday we will get heard.

For the record, I have all the same experiences as you with regards to inconsistent speeds/service and customer service disgust.

»[TWC] CA Atty General may be interested in your complaint
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anon @ 18th Nov 12:16PM:
Re: What the heck is going on in SoCal - Part 3

I just filed a complaint with the San Diego Better Business Bureau, Guess I'll move on to the CA Attorney General next. Any other bases we, the consumer, should be covering to be heard? Anyone a lawyer that can get a class action going on our behalf?
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anon @ 19th Nov 01:53PM:
Re: What the heck is going on in SoCal - Part 3

Just wanted to post an update....

I got a call from an escalation manager at time warner after placing my complaint with the BBB. In our conversation, I was told that my link to these forums have no validity in trying to establish a pattern of issues within my area or any other for that matter, as posters on these forums may harbor a grudge towards Time Warner.

My suggestion to you all is to file a complaint to the BBB. They will only look at my case on an individual basis, even though it may well be a headend problem affecting many customers. A level 3 technician is scheduled to call me direct so they can try to resolve this issue. Despite their horrible service like many of us experience, I think they will come to a conclusion that their service is within reasonable QOS because it is what the "FCC/BBB considers acceptable" The least a complaint will do is get you a call with a level 3 tech and make them more aware that there indeed is a problem.
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vengance01 @ 19th Nov 10:55PM:
Re: What the heck is going on in SoCal - Part 3

Everyday for the past 3 weeks here in Encino, CA 91316 I have experienced crap Latencies and less then haft my D/L rates during "Peak Hours" till normally 9-10PM sometimes even later. I am sick of this $HIT. Anyone near my area have the same issues?
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anon @ 20th Nov 12:12PM:
Re: What the heck is going on in SoCal - Part 3

I just got a call from the time warner "customer advocate team" one day after filing my complaint with the BBB.

This lady wasn't technical at all so she really didn't have a whole lot more to say other than that a level 3 tech was assigned to look into my issue and that "5 pings" were sent to my modem and no issue was seen and also that a technician looked at my modem and the hub from my neighborhood and that speeds were fine.

She started to try and get another truck rolled to my house to look for bad splitters or something but I told her to save her time and mine and that I have no doubts that the line quality at my house is superb.

The issue, I said, was not between my house and the area hub, but with the hub's connectivity to the rest of the network beyond my neighborhood.

She refused to give me her contact info nor would she accept the traceroute data that I've so kindly posted on my website for her.

»stat.vandussen.com/traceroute

I guess I'll just wait some more and keep filing complaints with the BBB so I can get someone to call me back.
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RamsteinUSA @ 20th Nov 12:47PM:
Re: What the heck is going on in SoCal - Part 3

»/linequality/nil/2588734

I have resisted posting here, but the problems continue in San Diego County.. North County

my biggest issues are packet loss and intermittent connections,, on/off..on...off

I bought two different brand routers, bought an amplifier/booster, have done everything..

they will blame a router..

it appears their network just loses sync with a home router (not sure about business routers.. I just mean I run Internet with a router at home..) mostly in the evenings.. but can happen anytime.. and it is totally unrealistic to run more than one computer without a router (both wired and wireless, so they can't blame it being wireless..)

these problems with internet connection dropouts and packet loss have been going on for a very long time..

The techs and TW/RR staff have always treated me very good,, it is just seems they have big problems no one can fix..

IMHO
:huh:

btw, I currently have RR/Turbo
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Beachie @ 20th Nov 12:59PM:
Re: What the heck is going on in SoCal - Part 3

said by RamsteinUSA :

it appears their network just loses sync with a home router (not sure about business routers.. I just mean I run Internet with a router at home..) mostly in the evenings.. but can happen anytime.. and it is totally unrealistic to run more than one computer without a router (both wired and wireless, so they can't blame it being wireless..)

I'm confused here, do you mean their network loses synch with your modem? Their network doesn't connect to your router, only their modem, and from there on it's your router and your computer(s).
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anon @ 20th Nov 01:11PM:
Re: What the heck is going on in SoCal - Part 3

said by RamsteinUSA :

»/linequality/nil/2588734

That line quality test shows a problem with the Line Quality test server not with the TWC network.

Do you have any other details?
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wstcvnaca @ 21st Nov 07:11AM:
Re: What the heck is going on in SoCal - Part 3

Don't even bother with the BBB. They are useless when it comes to this. You need to go here: »ceo.lacounty.gov/cable.htm

And call 213-974-2323 to file a complaint. Trust me, TWC does not even want to fuk with LA County, as too many complaints could lead to franchising issues.

And to those in SD county: »www.co.san-diego.ca.us/cnty/cnty···trv.html
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RamsteinUSA @ 21st Nov 03:11PM:
Re: What the heck is going on in SoCal - Part 3

I should not even have posted that test,, I just added the result when I did a test, regardless of whatever anyone thinks about the test, the network I connect to in San Diego has big problems, and all the time..

maybe it is more local to me, some piece of equipment that RoadRunner has that connects to PC's. But, it loses sync often with home routers.

I can't be any clearer when I say it drops the connection intermittently. on/off/on/off no connection,,, connection..no-connection..

And it isn't any particular brand or model. It's everyone I have tried.

And since it does not happen all the time, but very, very often, it can't be the router or settings.. maybe coincides with traffic, maybe the system is way overtaxed..

The power levels are fine,,

One of the TW/RR techs told me the equipment is maxed out, and they try to balance the loads, but when it runs out of room, the problems start..

It seems everytime I add my two cents here, somone tries to defend RoadRunner... things never change..

:(
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