Tier 1 tech support Page 2

Tier 1 tech support Page 2
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asjamias @ 28th Oct 01:34PM:
Re: Tier 1 tech support

are you sure you're not using a Zoom Modem like the one you were suggesting for a friend?
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anon @ 30th Oct 05:00PM:
Re: Tier 1 tech support

I'm hoping someone has some bright ideas about how I can get some resolution out of AT&T ....

I set up new DSL service with AT&T on Sept.23rd (I'm in Coconut Grove, Miami). Worked BEAUTIFULLY until Oct. 10th, when the landline went dead and I lost DSL. A POTS technician restored the landline on Oct.11th, but still no DSL. I've only managed to get DSL for two days since then.

I've had 5 techs come out. I've had the modem changed out 3 times. 3 of the techs (independent contractors) have told me they can't get sync either inside my house or outside at the NID, that this is a problem somewhere on the line/loop between my house and the CO.

Despite all this, I can't get AT&T to check the line, or resolve anything. They're giving me the run around, and keep sending techs to check my modem and the signal inside the house. Then the techs raise tickets because there's no sync at the NID .... and then nothing happens. This last time they say it's because the ticket was raised in the wrong system, and they need DSG to do it.

Who can I call? I'm going CRAZY here, and I'm about to cancel. Does anyone have any suggestions?
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Splitpair @ 30th Oct 05:32PM:
Re: Tier 1 tech support

said by ECH :

Does anyone have any suggestions?

Post a message here »/forum/sbcdirect

Wayne
--
If you cannot fix it with a buttset and some beanies you're not a technician.
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Airwolf7 @ 31st Oct 12:23AM:
Re: Tier 1 tech support

said by ECH :

Who can I call? I'm going CRAZY here, and I'm about to cancel. Does anyone have any suggestions?

Comcast.
--
Reagan 2012 - Even dead he is a better choice!
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ycool @ 31st Oct 01:39AM:
Re: Tier 1 tech support

if you are still having an issue pm me your dsl#
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Tier2 @ 8th Nov 03:59PM:
Re: Tier 1 tech support

Third party contractors in Florida and in Georgia as what AT&T called them as "ecocomp" could not guarantee you to solve no sync issues thus when you call techsupport you need to tell them that you dont need "ecocomp" but you need a "BST" tech which stands for Bellsouth Technicians or now they call it AT&T Technicians. Dont be confused BST & AT&T technicians are similar. Now if your in FL or Georgia with no ADSL, ask for BST and can resolve your problem!
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ECH @ 9th Nov 10:39AM:
Re: Tier 1 tech support

Thank you! You were absolutely right, in the end it was BST who solved the problem. It took them two or three visits, but at least from the get-go they knew it was an AT&T line problem and not something happening with my modem/wiring. In the end a BST tech went to the cross box - said everything was reading fine at the cross box but switched me to a different line to see if that would work, and BINGO!! We've had wonderful, uninterrupted DSL since (now over a week).
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Tier2 @ 12th Nov 11:48PM:
Re: Tier 1 tech support

Welcome buddy!

Thats so great to hear from you! So when you call tech support did you ask for "BST" tech? Were not they surprised? lol :D I guess you did asked for it! Amazing and enjoy the service..... :p :p :p
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ECH @ 13th Nov 07:40AM:
Re: Tier 1 tech support

I did have to ask for it :) I flipped out at some poor guy at the Tier 1 call center, which I felt bad about but I wasn't getting anywhere any other way. He ended up being very helpful, and managed to finally get me a BST tech! I did have to submit to spending a lot of time on hold on the phone, but really that was the least of my problems. So I'm sorry to say that losing my rag was the final solution; but I had spent nearly a month trying every other route :(

I must say though, this forum is AMAZING! What an excellent resource - a huge help!
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