[FiOS] ordered oct 21 - still no install date

[FiOS] ordered oct 21 - still no install date
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carbaphobic @ 27th Oct 04:48PM:
[FiOS] ordered oct 21 - still no install date

Is this normal? What can be done to speed it up? I was hoping to have it installed this Sat, 10/31

this is the only update I have received since I placed my order. I've called in but can't seem to find anyone who can tell me anything. they did verify it wasn't a billing issue.

Dear customer, This email is to inform you that we have encountered an error while trying to place the order. We are currently working with the phone company's escalation team to resolve the issue. We will update the notes as soon as we have more information. Any questions please call our office at 1-800-774-3379. Thank you! Ordering Department.
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carbaphobic @ 28th Oct 02:44PM:
Re: [FiOS] ordered oct 21 - still no install date

I have an installation date, so I guess it's ok now. They said it was a problem on verizon's side.

I just wish they would provide more details on the website, so you don't have to play phone tag. Apparently, only one person knew what the details were and she wasn't in yesterday. All reps should see the details on the client record.
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