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JerryTimes @ 31st Oct 12:14PM:
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Do you live in an area that had Docsis 3.0? Not many areas do yet.
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DTBurns @ 31st Oct 02:39PM:
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According to the Comcast web site my address does have DOCSIS 3.0 capability. In addition, their customer support office verified that it is suppoted at my address. Only have I complained over and over again about the speed and requested escalation did they discover that it is not yet in my area.

All along they billed me for the premium service.
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MadMANN @ 1st Nov 11:11AM:
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Marketing mistake. Its probably available near you somewhere, but not right in your neighborhood. Get your money back and move on.
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