[FL] Mediacom, High ping (esp in gaming)

[FL] Mediacom, High ping (esp in gaming)
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wizard8917 @ 31st Oct 01:08PM:
[FL] Mediacom, High ping (esp in gaming)

1. I am a Mediacom user, currently experiencing high ping times and a bit of packet loss. I once could ping 20s-40s to most servers (counter-strike) where as now the lowest I can ping to ANY given server is ~95.

2. My home network are 2 computers on wireless connection, a Linksys WRT54GS wireless router with the latest firmware[v1.52.7]. (I have bypassed the router and plugged into the ethernet NIC from the cable modem, same results.

3. Modem: Arris TM502G

5. Speed Test:

6. Line Quality Test: »/linequality/nil/2581307

7: Windows 7/Windows XP Dual booted system, problem is the same reguardless.

8. Constant problem.

9. No firewall-

Also I'm located in Milton, FL. Someone help me out!
reply

wizard8917 @ 31st Oct 01:12PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Tracert to Yahoo.com:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Kevin McLean>tracert yahoo.com

Tracing route to yahoo.com [209.131.36.159]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 8 ms 7 ms 6 ms 10.20.158.1
3 40 ms 37 ms 38 ms 12-215-12-121.client.mchsi.com [12.215.12.121]
4 53 ms 52 ms 53 ms 12.89.146.149
5 116 ms 116 ms 117 ms cr1.attga.ip.att.net [12.122.141.42]
6 115 ms 115 ms 116 ms cr2.dlstx.ip.att.net [12.122.28.174]
7 116 ms 115 ms 114 ms cr2.la2ca.ip.att.net [12.122.28.178]
8 115 ms 115 ms 116 ms cr2.sffca.ip.att.net [12.122.31.134]
9 116 ms 116 ms 116 ms cr84.sffca.ip.att.net [12.123.15.250]
10 114 ms 114 ms 115 ms 12.122.136.93
11 169 ms 115 ms 115 ms 12.86.154.18
12 115 ms 118 ms 119 ms ae0-p150.msr2.sp1.yahoo.com [216.115.107.73]
13 118 ms 125 ms 117 ms te-8-1.bas-a1.sp1.yahoo.com [209.131.32.17]
14 115 ms 115 ms 116 ms b1.www.vip.sp1.yahoo.com [209.131.36.159]

Don't know how relevant Doctor ping is, but:

Detail of your results
54.6ms hsipaccess1.atlanta1.level3.net
58.6ms 63.247.69.177
60.6ms 68.1.1.123
62.3ms 209.247.3.131
68.3ms 69.25.0.14
71.6ms 63.247.85.1
72ms 204.194.39.229
74.3ms hsipaccess1.houston1.level3.net
74.6ms 24.29.100.41
76ms 63.218.23.17
76.3ms 152.63.102.94
76.6ms 68.1.208.30
77.3ms 209.247.2.131
78.3ms sl-bb20-kc-11-2.sprintlink.net
78.6ms 152.63.19.74
79.3ms 24.29.100.13
79.3ms hsipaccess1.washington1.level3.net
79.3ms hsipaccess1.newyork1.level3.net
80ms hsipaccess1.boston1.level3.net
80.3ms 209.191.128.93
81ms 208.231.96.2
81ms 152.63.34.133
81.3ms 144.232.20.94
81.6ms 204.9.126.14
81.6ms acr1-loopback.Chicagochd.cw.net
82ms 68.1.18.30
82.1ms 64.200.210.54
82.3ms hsipaccess1.dallas1.level3.net
83ms hsipaccess1.chicago1.level3.net
85ms 64.200.110.74
89.3ms 204.9.121.34
89.3ms 206.123.6.10
89.6ms 152.63.101.250
90ms 152.63.89.173
90.6ms 64.200.240.82
92.3ms 152.63.99.34
93.6ms 68.1.0.49
94ms 154.54.7.74
94.6ms 64.91.3.33
95.3ms hsipaccess1.denver1.level3.net
96.3ms 204.60.0.3
96.6ms 66.35.142.250
99ms 136.145.215.2
99.6ms 64.200.210.190
100ms 207.245.34.122
103.6ms 66.28.4.142
107.3ms 68.4.16.30
108.3ms 68.11.16.30
111.6ms 209.244.44.99
113.3ms 68.1.0.189
114ms 209.244.2.98
115ms 68.1.0.169
117.3ms 152.63.112.197
119.6ms 66.28.4.93
120.6ms hsipaccess1.sanjose1.level3.net
122ms sl-w1-mae.sprintlink.net
123ms p1-1-0-0.r03.mclnva01.us.bb.verio.net
124ms hsipaccess1.seattle1.level3.net
124ms 63.251.160.75
126.3ms 64.200.140.158
127ms 196.ATM7-0.XR2.SF04.ALTER.NET
131.3ms 64.5.1.13
141ms 64.200.210.50
164ms 64.65.64.74
164.6ms 64.65.64.30
reply

IowaStudent @ 31st Oct 02:26PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Post your signal levels »192.168.100.1
Do you have MAX or Standerd service?
Try www.speedtest.net and try different servers around Florida
reply

wizard8917 @ 31st Oct 02:35PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Sorry forgot

RF Parameters
Downstream
Freq/Power: 111.000 MHz 7 dBmV
Signal to Noise Ratio: 38 dB
Modulation: QAM256
Upstream
Freq/Power: 33.000 MHz 46 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16

Status
System Uptime: 1 days 0h:29m:37s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: SAT OCT 31 12:30:15 2009

Interface Parameters
Interface Name Provisioned State Speed MAC address
LAN Enabled UP 100 00-15-A3-D8-E8-A4
CABLE Enabled UP ---- 00-15-A3-D8-E8-A5
USB Enabled DOWN 12 00-15-A3-D8-E8-A7
MTA passWithWarnings UP ---- 00-15-A3-D8-E8-A6

EDIT: Mediacom Online MAX

93 Ping to Tallahassee 8.15mbps down 2.40mbps up
203 Ping to Jacksonvile 11.74mbps down 2.15mbps up
243 Ping to Orlando 6.63mbps down 2.10mbps up
139 Ping to Miami 14.20mbps down 2.32mbps up

EDIT: Mediacom Online MAX
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anon @ 31st Oct 02:53PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Seems to me your ping goes up once it reaches ATT network.
reply

wizard8917 @ 31st Oct 03:01PM:
Re: [FL] Mediacom, High ping (esp in gaming)

That's what I'm gathering. I've got a buddy across my small town with mediacom max that got these results from his tracer

Tracing route to yahoo.com [69.147.76.15]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 192.168.1.1
2 * * * Request timed out.
3 37 ms 37 ms 36 ms 12-215-12-121.client.mchsi.com [12.215.12.121]
4 54 ms 52 ms 54 ms 12.89.146.149
5 62 ms 62 ms 66 ms cr1.attga.ip.att.net [12.122.141.38]
6 63 ms 63 ms 62 ms cr2.wswdc.ip.att.net [12.122.1.174]
7 62 ms 63 ms 61 ms 12.122.134.45
8 65 ms 63 ms 62 ms 12.86.111.22
9 63 ms 64 ms 65 ms ae2-p170.msr2.re1.yahoo.com [216.115.108.69]
10 65 ms 64 ms 64 ms te-8-1.bas-a1.re1.yahoo.com [66.196.112.205]
11 63 ms 63 ms 64 ms f1.www.vip.re1.yahoo.com [69.147.76.15]

Trace complete.

I'm completely puzzled, any advice?

As far as gaming goes, I can't find any servers UNDER 130 latency.

Edit: Modem Firmware:

Firmware Name: TS050237C_112907_MODEL_4_5_6_TELNET_ON
Firmware Build Time: Thu Nov 29 23:19:58 EST 2007
reply

wizard8917 @ 31st Oct 03:38PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Ping test.
reply

IowaStudent @ 31st Oct 05:10PM:
Re: [FL] Mediacom, High ping (esp in gaming)

What has technical support said about the Node utilization in your area?
How is the Mediacom Phone service for you?
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wizard8917 @ 31st Oct 06:14PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Well I haven't actually talked to CS yet, I like to avoid talking to them if at all possible, but I guess I'm about to go ahead and give them a call.

As far as my phone service: it works. Most of the time.
reply

quickstrike @ 31st Oct 11:32PM:
Re: [FL] Mediacom, High ping (esp in gaming)

I have the same problem as you Mediacom MAX is crap first of all especially if you are in a town like springfield,mo where mediacom is your only choice for internet, cable, and phone. I have finally got a tech supervisor I have been talking to regularly and I would give MedicomJoel a shout on site message and let him know your account number and he can take a look at your utilization. Good luck I have been dealing with this same problem for over a month now and I also play Counter-Strike 1.6. Http://www.elitegamers.info
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wizard8917 @ 1st Nov 12:06AM:
Re: [FL] Mediacom, High ping (esp in gaming)

no offense but I'm glad someone feels my pain, I mean I'm on public wifi right now pinging 30s on 1.6 and it's so nice, I'll shout at Joel and see if he can help me out

Oh, and, yeah it's pretty much my only option here.
reply

MediacomJoel @ 1st Nov 12:24AM:
Re: [FL] Mediacom, High ping (esp in gaming)

I'm here to help if its needed wizard8917, send me a DM.
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wizard8917 @ 3rd Nov 01:30PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Hopefully Joel can get to me. It's killin' me. MUST GAME =D
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wth @ 3rd Nov 02:08PM:
Re: [FL] Mediacom, High ping (esp in gaming)

said by wizard8917 :

Tracert
1 2 ms 1 ms 1 ms 192.168.1.1
2 8 ms 7 ms 6 ms 10.20.158.1
3 40 ms 37 ms 38 ms 12-215-12-121.client.mchsi.com [12.215.12.121]
4 53 ms 52 ms 53 ms 12.89.146.149
5 116 ms 116 ms 117 ms cr1.attga.ip.att.net [12.122.141.42]

Your problem looks to be where Mediacom (Hop #4) connects to Hop #5 as the circuit between the two is probably getting overloaded, as that's why the ping time doubles. And the ping time between hops 2 & 3 gains alot of time also.
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wizard8917 @ 3rd Nov 02:31PM:
Re: [FL] Mediacom, High ping (esp in gaming)

said by wth :

Yeah I get what you mean but what does this mean for me? As far as fixing my problem.
reply

wth @ 3rd Nov 04:57PM:
Re: [FL] Mediacom, High ping (esp in gaming)

said by wizard8917 :

said by wth :

Yeah I get what you mean but what does this mean for me? As far as fixing my problem.

It boils down to 2 things: Either the router is overloaded, or the fiber leading in/out of the router is overloaded. Mediacom needs to order up one or the other.
reply

wizard8917 @ 4th Nov 11:32AM:
Re: [FL] Mediacom, High ping (esp in gaming)

A Mediacom tech just came and left, after doing nothing and giving me a big run around. I explained to him my problem, he got on my computer, ran a speed test at speakeasy.net, told me my download speeds are awesome and that anytime my ping isn't where it should be to run one and record the results. I told them that my ping is NEVER where it should be. And that I didn't have ping problems on another node across town. He somewhat ignored this, So now I'm back where I have been.

Any advice on my next move?
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wizard8917 @ 8th Nov 02:51PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Mediacom sent out a tech, he replaced a tattered cable going into my house, then informed me that I was getting about +10 db too much from the tap, a maintenance truck pulled up immediately after, checked the tap before mine from the node then my tap, did something and left. My ping times are cut in half, normally, but are inconsistent. Here is my new tracert:

Tracing route to yahoo.com [209.191.93.53]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 6 ms 8 ms 6 ms 10.20.158.1
3 37 ms 37 ms 39 ms 12-215-12-121.client.mchsi.com [12.215.12.121]
4 55 ms 54 ms 52 ms 12.89.146.149
5 80 ms 74 ms 78 ms cr1.attga.ip.att.net [12.122.141.46]
6 73 ms 77 ms 73 ms cr2.dlstx.ip.att.net [12.122.28.174]
7 73 ms 73 ms 72 ms cr84.dlstx.ip.att.net [12.123.18.249]
8 72 ms 72 ms 71 ms gar8.dlstx.ip.att.net [12.122.138.9]
9 72 ms 73 ms 73 ms 12.86.20.18
10 73 ms 73 ms 75 ms ae1-p110.msr2.mud.yahoo.com [216.115.104.101]
11 72 ms 73 ms 73 ms te-8-1.fab1-a-gdc.mud.yahoo.com [209.191.78.133]

12 73 ms 83 ms 77 ms te-8-1.bas-c2.mud.yahoo.com [68.142.193.7]
13 74 ms 74 ms 75 ms b1.www.vip.mud.yahoo.com [209.191.93.53]

Trace complete.

But at times it's almost the exact same as the one in my previous post ^^. I am about to complete and post the new tests with the results after the maintenance tech did whatever he did.
reply

wizard8917 @ 8th Nov 03:01PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Levels:

Downstream
Freq/Power: 111.000 MHz 0 dBmV
Signal to Noise Ratio: 37 dB
Modulation: QAM256
Upstream
Freq/Power: 33.000 MHz 49 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16

Firmware:

Firmware Name: TS050237C_112907_MODEL_4_5_6_TELNET_ON
Firmware Build Time: Thu Nov 29 23:19:58 EST 2007

Speed test:

LQ Test:
»/linequality/nil/2584120

I will be performing a smoke ping.
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rick89 @ 10th Nov 12:12PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Gettting a tech out wont fix this prob. Neither is it a cable/plant issue. The problem your having is a networking issue. I'll copy your trace and explain alittle

1 2 ms 1 ms 1 ms 192.168.1.1 (Your Router)
2 8 ms 7 ms 6 ms 10.20.158.1 (CMTS - Router where your node's fiber connects)
3 40 ms 37 ms 38 ms 12-215-12-121.client.mchsi.com [12.215.12.121] (Regional Transit in mediacom's system)
This latency should not be this high, unless the system is 1000+ miles from the cmts
4 53 ms 52 ms 53 ms 12.89.146.149 (This would be mediacom's circuit address. OC3 OC12 whatever it maybe)
5 116 ms 116 ms 117 ms cr1.attga.ip.att.net [12.122.141.42] (This is where there circuit connects to att's backbone and where another problem lies)
6 115 ms 115 ms 116 ms cr2.dlstx.ip.att.net [12.122.28.174]
7 116 ms 115 ms 114 ms cr2.la2ca.ip.att.net [12.122.28.178]
8 115 ms 115 ms 116 ms cr2.sffca.ip.att.net [12.122.31.134]

I would prob send mediacomjoel a pm with these results and have him check into your issue
reply

drslash @ 10th Nov 01:18PM:
Re: [FL] Mediacom, High ping (esp in gaming)

The dslreports speed tests tend to report low and are inconsistent. Post some results with speedtest.net.
reply

wizard8917 @ 10th Nov 02:42PM:
Re: [FL] Mediacom, High ping (esp in gaming)

rick: MediacomJoel's been working with me, the tech came out and fiddled with my tap and my ping did go down, the tech said that I was receiving too much in and that wasn't allowing me to send enough out -_-. I'm waiting on a response from Joel, not sure where to go from here.

slash: Here are some speedtests from speedtest.net

Tallahassee:

Atlanta:

New Orleans:

I'm located pretty much right in between New Orleans and Tallahassee
reply

rick89 @ 10th Nov 06:00PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Cool, but signal issues wont affect ping 3 or 4 hops deep. It would affect pings all over the board, starting with the cmts. Glad to hear that joel is helping you, you should be in good hands there
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wizard8917 @ 10th Nov 08:11PM:
Re: [FL] Mediacom, High ping (esp in gaming)

True about the signal. Thanks for the insight Rick.
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MediacomJoel @ 11th Nov 01:58AM:
Re: [FL] Mediacom, High ping (esp in gaming)

wizard8917, still working on this for ya! Sorry about the delay!!
reply

kirbdoc @ 14th Nov 09:21PM:
Re: [FL] Mediacom, High ping (esp in gaming)

hey all, I live in Milton/Pace and having the same problem. Come up with any solution yet?
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kirbdoc @ 14th Nov 09:26PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Oh and if it helps
»/testhistory/880665/74f61

Downstream
Freq/Power: 111.000 MHz -9 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256

--------------------------------------------------------------------------------
Upstream
Freq/Power: 33.000 MHz 53 dBmV
Channel Type: DOCSIS 1.x (TDMA)

Symbol Rate: 2560 kSym/sec

Modulation: QAM16
reply

Anonymous @ 14th Nov 11:42PM:
Re: [FL] Mediacom, High ping (esp in gaming)

said by kirbdoc :

Oh and if it helps
»/testhistory/880665/74f61

Downstream
Freq/Power: 111.000 MHz -9 dBmV
Signal to Noise Ratio: 35 dB
Modulation: QAM256

--------------------------------------------------------------------------------
Upstream
Freq/Power: 33.000 MHz 53 dBmV
Channel Type: DOCSIS 1.x (TDMA)

Symbol Rate: 2560 kSym/sec

Modulation: QAM16

Your signal is not that great. Downstream power is too low and your upstream is borderline high. Probably not related to yuor speed issue though.
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kirbdoc @ 15th Nov 01:02PM:
Re: [FL] Mediacom, High ping (esp in gaming)

I know the upstream power is not so hot. When I first moved had them working at the tap of and on for about a week. The modem is the first split shortest distance form the Tap.
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kirbdoc @ 15th Nov 08:12PM:
Re: [FL] Mediacom, High ping (esp in gaming)

And here's the smoke ping

»/r3/smokeping.···f847f58e
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wizard8917 @ 16th Nov 02:47AM:
Re: [FL] Mediacom, High ping (esp in gaming)

Looks like we're about in the same boat, where do you live in Milton/pace?
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kirbdoc @ 16th Nov 01:57PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Berry brook estates, off of Berryhill next to 5 points. I just realized that sounds like just past the big oak tree and take a left at the cow. (which isn't far from the truth)
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wizard8917 @ 16th Nov 03:17PM:
Re: [FL] Mediacom, High ping (esp in gaming)

Had to laugh out loud at that. I live over here in Bagdad just before East Milton and this has been a come and go problem for as long as I've had Mediacom.
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