Att Uverse VOIP noise in background

Att Uverse VOIP noise in background
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anon @ 1st Nov 10:29AM:
Att Uverse VOIP noise in background

We had u-verse installed a week ago and things have been running smooth. The only small complaint we have is when talking on the phone we hear a buzzing or noise in the background. It sounds like the type you would hear if you had the audio and power cables too close and your car speakers would have a high pitched noise when listening to music.

We called AT&T and they had a tech come out and install a new drop from the pole to our house, but the noise is still there. We notice it more during certain times a day (perhaps when I am downloading on the internet and watching tv).

Is there any tests I can do to debug this or should I just call AT&T about it on Monday? I am not sure what it could be.
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nwrickert @ 1st Nov 11:26AM:
Re: Att Uverse VOIP noise in background

If there is noise on the U-verse voice, I would expect that to be happening in your house and not on the incoming line drop.

The VOIP signal should be clean as it leaves the RG. But then it presumably travels over analog phone lines in the house, and noise could be picked up there.

Incidently, my U-verse voice is pretty clear - better than what I had previously with POTS.
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AT&T Uverse; Zyxel NBG334W router (behind the 2wire gateway); openSuSE 11.0; firefox 3.0.14
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ozzy6900 @ 1st Nov 04:15PM:
Re: Att Uverse VOIP noise in background

I have the same problem with the (believe it or not) 2 AT&T wall sets. the old Western Electric desk set is quiet and so are the cordless phones. I ran a jumper from the RG to one of the AT&T wall sets and the noise remained. By the way, the buzzing and "noise" you are hearing is the data carrier from the VDSL.

I have tried many different brands of phones and most of them are quiet. the worst, I'm sorry to say, are the cheap, AT&T phones that you purchase in the discount warehouses & electronic stores. The better brands are quiet, the cheaper brands are noisey. That's pretty much it.
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anon @ 1st Nov 05:15PM:
Re: Att Uverse VOIP noise in background

We have DECT 6.0 Panasonic phones. They are plugged into one jack and wireless. We also have a cheap old-style phone plugged into another outlet to use incase the power goes out. I don't know if that has the noise or not, but the wireless phones do.

If the noise is in our house, would it be fixed if I was to run new cat5e cable in our house instead of what we have there now?
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MyDogHsFleas @ 1st Nov 05:02PM:
Re: Att Uverse VOIP noise in background

The first thing you should try is to plug a decent corded phone directly into the RG's phone port. Then make a test call and see how it sounds. If the buzzing isn't there, it's your inside wiring and/or phones. This is your responsibility to fix. If it is there, you have a leg to stand on when you complain to AT&T.
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chefmws @ 1st Nov 06:06PM:
Re: Att Uverse VOIP noise in background

said by Medicguy :

We also have a cheap old-style phone plugged into another outlet to use incase the power goes out.

Unless you are paying for a seperate POTS line the phone you have plugged into the wall jack will not work if power goes out and the RG battery backup runs out of power. All phones and wall jacks are wired into the RG when you sign up for VOIP service.
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If it is dead and edible i can cook it !!!

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landrick @ 1st Nov 06:47PM:
Re: Att Uverse VOIP noise in background

Depending on what kind of noise you're talking about...

The topic of "static" has come up in several discussions here (and was a problem I experienced as well.) One of the more active discussions was in this topic in which the culprit was AM radio interference.

I had a very strong buzzing/static problem which eventually went away (perhaps due to some maintenance done on the line to my building.) I still often notice a kind of mild "hissing" (for lack of a better word) that reminds me of what long-distance calls used to sound like many years ago (like your call was going back and forth to outer space a few times) but even on local calls. That, I've just chalked up to the technology.

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anon @ 1st Nov 07:48PM:
Re: Att Uverse VOIP noise in background

I think that is what I am referring to; however, many say their VOIP does not have this noise.
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anon @ 1st Nov 07:48PM:
Re: Att Uverse VOIP noise in background

I meant for when the power went out when we had the regular land-based AT&T phone service.

The VOIP doesn't matter once the battery backups I have it connected to go out. They gave me a 3 hour, I think, but I am planning on plugging it into a larger backup to last longer if I need to in the future.
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chefmws @ 1st Nov 10:27PM:
Re: Att Uverse VOIP noise in background

The battery backup that connects to the RG is proprietary to the RG. You cannot plug a different battery backup device to the RG.

Again, once you sign up for VOIP service you no longer have any traditional POTS service. If your power goes out in your house and the backup battery discharges you have NO PHONE SERVICE OF ANY TYPE on your traditional phones. You cannot unplug the RG from your inside phone wiring and plug your old phones into the jacks on the wall and get a dial tone. The technology does not work that way. When you signed up for VOIP you should have been asked to sign a document stating that you understand that when you lost power you only had 3 hours on the battery and once that ran out you had to use some other method to dial 911 (cell phone).
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If it is dead and edible i can cook it !!!

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chefmws @ 1st Nov 10:31PM:
Re: Att Uverse VOIP noise in background

Re-reading your OP.
Do you have VOIP service? your OP does not really state that even though your OP title does.
If you pull the power cord from the back of the RG ( no battery) do you still have dial tone?
If you do then you might have a bad splitter in you NID.
--
If it is dead and edible i can cook it !!!

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anon @ 3rd Nov 01:33PM:
Re: Att Uverse VOIP noise in background

if you have one,try plugging in a dsl filter into the dialtone port of your rg
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