Constant Disconnects

Constant Disconnects
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MaGillaGorilla @ 1st Nov 01:35PM:
Constant Disconnects

Greetings all,

I have been with Bellsouth.net now AT&T for a long time. Always been happy with there service but as of late I have issues...

Last week was very slow download speeds which they repair something on there end and all was fine..So I thought. Now my modem disconnects and reconnects to the internet every few minutes (See log at end of post).

I called AT&T and the did some tests... They then transferred me to there phone side of the house where I was told nothing other then it would be looked at no later then Monday 5PM...

Here is my log, Could someone look this over and tell me what they think?

Thanks

-- Mag

Connection Entries
Current Device Status
DSL Device Status....... Up
PPP Session Status..... Up
Connection Type........... PPPoE
Time since last boot...... 0 days, 1 hrs: 55 mins: 48 secs

Time last modem self test.... 11/1/09 12:11:28 PM
Last modem self test result.. PASS

EVENTS
**********************************************************************
The first number is the Event time (days:hrs:min:sec) since boot.
Events are listed starting from the most recent.
**********************************************************************

00:01:54:56 PPP: IPCP negotiated, session 1, rem: 68.216.XXX.XX
local: 70.156.XXX.XX
00:01:54:56 PPP: CHAP remote accepted us, Channel 1
Remote name: nsvltnap72w
00:01:54:56 PPP: NCP up, session 1, Channel 1
Final (fallback) negotiated auth: Local NONE, Remote CHAP
00:01:54:56 PPP: Channel 1 up, Dialout
Profile name: WAN2
00:01:54:56 PPPOE: Session state started
profile WAN2
00:01:54:56 PPPOE: PADS Received
00:01:54:56 PPPOE: PADR Sent
profile WAN2
00:01:54:56 PPPOE: PADO Received
00:01:54:56 PPPOE: PADI Sent
00:01:54:56 PPPOE: PADT Sent
profile WAN2
00:01:54:56 PPPOE: Discovery state started
profile WAN2
00:01:54:51 RFC1483-1 up
00:01:54:51 >>WAN: Data link activated at 7616 / 512 Kbps (rx/tx)
00:00:00:00 Last message repeated 4 times
00:01:54:31 PPP-1 down: No Sync
00:01:54:28 PPP: IPCP down, session 1
00:01:54:28 PPP-1 down: Remote clearing
00:01:54:28 >>WAN: Data link deactivated
00:01:53:06 PPP: IPCP negotiated, session 1, rem: 68.216.XXX.XX
local: 72.150.XXX.X
00:01:53:06 PPP: CHAP remote accepted us, Channel 1
Remote name: nsvltnap72w
00:01:53:06 PPP: NCP up, session 1, Channel 1
Final (fallback) negotiated auth: Local NONE, Remote CHAP
00:01:53:06 PPP: Channel 1 up, Dialout
Profile name: WAN2
00:01:53:06 PPPOE: Session state started
profile WAN2
00:01:53:06 PPPOE: PADS Received
00:01:53:06 PPPOE: PADR Sent
profile WAN2
00:01:53:06 PPPOE: PADO Received
00:01:53:06 PPPOE: PADI Sent
00:01:53:06 PPPOE: PADT Sent
profile WAN2
00:01:53:06 PPPOE: Discovery state started
profile WAN2
00:01:53:01 RFC1483-1 up
00:01:53:01 >>WAN: Data link activated at 7616 / 512 Kbps (rx/tx)
00:00:00:00 Last message repeated 4 times
00:01:52:41 PPP-1 down: No Sync
00:01:52:38 PPP: IPCP down, session 1
00:01:52:38 PPP-1 down: Remote clearing
00:01:52:38 >>WAN: Data link deactivated
00:01:50:21 PPP: IPCP negotiated, session 1, rem: 68.216.XXX.XX
local: 74.249.XXX.XXX
00:01:50:21 PPP: CHAP remote accepted us, Channel 1
Remote name: nsvltnap72w
00:01:50:21 PPP: NCP up, session 1, Channel 1
Final (fallback) negotiated auth: Local NONE, Remote CHAP
00:01:50:21 PPP: Channel 1 up, Dialout
Profile name: WAN2
00:01:50:21 PPPOE: Session state started
profile WAN2
00:01:50:21 PPPOE: PADS Received
00:01:50:21 PPPOE: PADR Sent
profile WAN2
00:01:50:21 PPPOE: PADO Received
00:01:50:21 PPPOE: PADI Sent
00:01:50:21 PPPOE: PADT Sent
profile WAN2
00:01:50:21 PPPOE: Discovery state started
profile WAN2
00:01:50:18 RFC1483-1 up
00:01:50:18 >>WAN: Data link activated at 7616 / 512 Kbps (rx/tx)
00:00:00:00 Last message repeated 3 times
00:01:50:01 PPP-1 down: No Sync
00:01:49:58 PPP: IPCP down, session 1
00:01:49:58 PPP-1 down: Remote clearing
00:01:49:58 >>WAN: Data link deactivated
00:01:41:16 PPP: IPCP negotiated, session 1, rem: 68.216.XXX.XX
local: 68.19.XXX.XXX
00:01:41:16 PPP: CHAP remote accepted us, Channel 1
Remote name: nsvltnap72w
00:01:41:16 PPP: NCP up, session 1, Channel 1
Final (fallback) negotiated auth: Local NONE, Remote CHAP
00:01:41:16 PPP: Channel 1 up, Dialout
Profile name: WAN2
00:01:41:16 PPPOE: Session state started
profile WAN2
00:01:41:16 PPPOE: PADS Received
00:01:41:16 PPPOE: PADR Sent
profile WAN2
00:01:41:16 PPPOE: PADO Received
00:01:41:16 PPPOE: PADI Sent
00:01:41:16 PPPOE: PADT Sent
profile WAN2
00:01:41:16 PPPOE: Discovery state started
profile WAN2
00:01:41:12 RFC1483-1 up
00:01:41:12 >>WAN: Data link activated at 7616 / 512 Kbps (rx/tx)
00:00:00:00 Last message repeated 4 times
00:01:40:51 PPP-1 down: No Sync
00:01:40:50 PPP: IPCP down, session 1
00:01:40:50 PPP-1 down: Remote clearing
00:01:40:50 >>WAN: Data link deactivated
00:01:40:11 PPP: IPCP negotiated, session 1, rem: 68.216.XXX.XX
local: 70.149.XXX.XX
00:01:40:11 PPP: CHAP remote accepted us, Channel 1
Remote name: nsvltnap72w
00:01:40:11 PPP: NCP up, session 1, Channel 1
Final (fallback) negotiated auth: Local NONE, Remote CHAP
00:01:40:11 PPP: Channel 1 up, Dialout
Profile name: WAN2
00:01:40:11 PPPOE: Session state started
profile WAN2
00:01:40:11 PPPOE: PADS Received
00:01:40:11 PPPOE: PADR Sent
profile WAN2
00:01:40:11 PPPOE: PADO Received
00:01:40:11 PPPOE: PADI Sent
00:01:40:11 PPPOE: PADT Sent
profile WAN2
00:01:40:11 PPPOE: Discovery state started
profile WAN2
00:01:40:06 RFC1483-1 up
00:01:40:06 >>WAN: Data link activated at 7616 / 512 Kbps (rx/tx)
00:00:00:00 Last message repeated 4 times
00:01:39:46 PPP-1 down: No Sync
00:01:39:43 PPP: IPCP down, session 1
00:01:39:43 PPP-1 down: Remote clearing
00:01:39:43 >>WAN: Data link deactivated
00:01:36:46 PPP: IPCP negotiated, session 1, rem: 68.216.XXX.XX
local: 70.157.XX.XXX
00:01:36:46 PPP: CHAP remote accepted us, Channel 1
Remote name: nsvltnap72w
00:01:36:46 PPP: NCP up, session 1, Channel 1
Final (fallback) negotiated auth: Local NONE, Remote CHAP
00:01:36:46 PPP: Channel 1 up, Dialout
Profile name: WAN2
00:01:36:46 PPPOE: Session state started
profile WAN2
00:01:36:46 PPPOE: PADS Received
00:01:36:46 PPPOE: PADR Sent
profile WAN2
00:01:36:46 PPPOE: PADO Received
00:01:36:46 PPPOE: PADI Sent
00:01:36:46 PPPOE: PADT Sent
profile WAN2
00:01:36:46 PPPOE: Discovery state started
profile WAN2
00:01:36:44 RFC1483-1 up
00:01:36:44 >>WAN: Data link activated at 7616 / 512 Kbps (rx/tx)
00:00:00:00 Last message repeated 3 times
00:01:36:26 PPP-1 down: No Sync
00:01:36:25 PPP: IPCP down, session 1
00:01:36:25 PPP-1 down: Remote clearing
00:01:36:25 >>WAN: Data link deactivated
--
P4 3.0Ghz, ASUS P4C800-E Deluxe, 512 PC3700 OCZ, ATI 9800Pro 128Meg, BellSouth aDSL
reply

NetFixer @ 1st Nov 04:17PM:
Re: Constant Disconnects

You are losing sync.

It could be a physical line problem (either in-house or on the telco side of the NID).

It could be a problem with the DSLAM.

If you have standard line shared DSL, it could be a faulty filter/splitter or faulty telephone (or other analog device).

It could be your modem.

You might want to check operation at the NID to eliminate inside wiring or a telephone as the source of the problem.

»AT&T Southeast Forum FAQ »How to check modem stats, synch rates & speeds from test jack at the NID.
»AT&T Southeast Forum FAQ »How to check modem stats, synch rates & speeds from test jack at the INI.

Other than that, since the problem could very well be a physical telco line problem, wait for the AT&T line tech to check things out on the AT&T side and see what happens.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower
The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants.
-- Thomas Jefferson
reply

barton44 @ 4th Nov 09:10PM:
Re: Constant Disconnects

I'm getting constant disconnects in Macon. It's gotten some better as of late, but the internet light will just go off.

Funny..while typing his message it went off and came back on again.
reply

tel601 @ 6th Nov 06:59PM:
Re: Constant Disconnects

if it is just the internet light going off on the modem, then make sure the modem is set to always on. This will keep the modem from disconnecting when it sits idle
reply