frequent disconnect with MLPPP/Teksavvy

frequent disconnect with MLPPP/Teksavvy
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chene77 @ 1st Nov 08:10PM:
frequent disconnect with MLPPP/Teksavvy

hi all,

I have very frequent disconnection problem with teksavvy, I seek your help in debugging it.

I have switched from a 3rd-party DSl provider to teksavvy for the MLPPP. Prior to this, I stayed with the previous 3rd-party for 2 years. My house is 13-years old and when I first joint DSL my profile was set to 7mb. It worked very well for the past 2 years.

Eventually I got fed up the throttling and switch to teksavvy with mlppp. I bought a tplink 8816 modem (bridge mode) and an asus wl520gu modem. I flashed the modem with mlppp/tomato 1.19, reset the nvram, and entered the appropriate settings.

While the MLPPP worked to avoid throttling, I noticed that I get VERY frequent disconnection, some times 3-4 times a day. Since I use VOIP it gets very annoying.

At first, I thought it was the tomato problem. So I waited patiently and flashed with tomato 1.25, reset the nvram, and re-entered all my settings. In particular, I made sure that:

LCP Echo Interval = 30
LCP Echo Adaptive Interval = 2
LCP Echo Fail =12

as per the documentation. Everything else was left at the default except for my QOS/wireless.

Still, I am experiencing very frequent disconnection. Below is my logs from the modem. Can someone please help me in debugging if this is teksavvy problem or my hardware. As I've said previously, everything was ok for 2-years with my previous DSL provider until I switch to Teksavvy/MLPPP. I would like to find out if the MLPPP server is causing the problem.

thanks,

Nov 1 19:53:43 tomato daemon.info dnsmasq[19650]: read /etc/hosts.dnsmasq - 6 addresses
Nov 1 19:53:43 tomato daemon.warn dnsmasq[19650]: not giving name lore to the DHCP lease of 192.168.1.102 because the name exists in /etc/hosts.dnsmasq with address 192.168.1.211
Nov 1 19:53:48 tomato daemon.notice miniupnpd[19413]: received signal 15, good-bye
Nov 1 19:53:49 tomato daemon.notice miniupnpd[19704]: HTTP listening on port 5000
Nov 1 19:55:18 tomato local2.info pppd[19576]: Terminating on signal 15
Nov 1 19:55:18 tomato local2.notice pppd[19576]: Connection terminated.
Nov 1 19:55:18 tomato local2.info pppd[19576]: Exit.
Nov 1 19:55:18 tomato user.info redial[19813]: Started.
Nov 1 19:55:18 tomato local2.info pppd[19814]: Plugin rp-pppoe.so loaded.
Nov 1 19:55:18 tomato local2.notice pppd[19814]: pppd 2.4.4 started by root, uid 0
Nov 1 19:55:18 tomato local2.info pppd[19814]: PPP session is 3078
Nov 1 19:55:18 tomato local2.notice pppd[19814]: Starting negotiation on br1
Nov 1 19:55:19 tomato local2.notice pppd[19814]: PAP authentication succeeded
Nov 1 19:55:19 tomato local2.notice pppd[19814]: peer from calling number 00:90:1A:A0:57:5B authorized
Nov 1 19:55:19 tomato local2.info pppd[19814]: Using interface ppp1
Nov 1 19:55:19 tomato local2.info pppd[19814]: Link attached to ppp1
Nov 1 19:55:19 tomato local2.info pppd[19643]: Terminating link on signal 2
Nov 1 19:55:19 tomato local2.notice pppd[19643]: Link terminated.
Nov 1 19:56:41 tomato local2.info pppd[19814]: No response to 12 echo-requests
Nov 1 19:56:41 tomato local2.notice pppd[19814]: Serial link appears to be disconnected.
Nov 1 19:56:47 tomato local2.notice pppd[19814]: Link terminated.
Nov 1 19:56:47 tomato local2.notice pppd[19814]: Modem hangup
Nov 1 19:56:47 tomato local2.info pppd[19814]: Exit.
Nov 1 19:56:47 tomato user.info redial[19813]: interface down. Reconnecting...
Nov 1 19:56:47 tomato user.info redial[19869]: Started.
Nov 1 19:56:47 tomato local2.info pppd[19870]: Plugin rp-pppoe.so loaded.
Nov 1 19:56:48 tomato local2.notice pppd[19870]: pppd 2.4.4 started by root, uid 0
Nov 1 19:56:48 tomato local2.info pppd[19643]: Terminating on signal 15
Nov 1 19:56:48 tomato local2.info pppd[19643]: Connect time 3.1 minutes.
Nov 1 19:56:48 tomato local2.info pppd[19643]: Sent 1149198 bytes, received 898336 bytes.
Nov 1 19:56:48 tomato local2.notice pppd[19643]: Connection terminated.
Nov 1 19:56:50 tomato local2.info pppd[19643]: Exit.
Nov 1 19:56:50 tomato user.info redial[19913]: Started.
Nov 1 19:56:50 tomato local2.info pppd[19914]: Plugin rp-pppoe.so loaded.
Nov 1 19:56:50 tomato local2.notice pppd[19914]: pppd 2.4.4 started by root, uid 0
Nov 1 19:56:55 tomato local2.info pppd[19914]: PPP session is 3125
Nov 1 19:56:55 tomato local2.notice pppd[19914]: Starting negotiation on br1
Nov 1 19:56:56 tomato local2.notice pppd[19914]: PAP authentication succeeded
Nov 1 19:56:56 tomato local2.notice pppd[19914]: peer from calling number 00:90:1A:A0:57:5B authorized
Nov 1 19:56:56 tomato local2.info pppd[19914]: Using interface ppp0
Nov 1 19:56:56 tomato local2.info pppd[19914]: New bundle ppp0 created
Nov 1 19:57:25 tomato local2.warn pppd[19870]: Timeout waiting for PADO packets
Nov 1 19:57:25 tomato local2.info pppd[19870]: Exit.
Nov 1 19:57:25 tomato user.info redial[19869]: interface down. Reconnecting...
Nov 1 19:57:25 tomato user.info redial[19922]: Started.
Nov 1 19:57:25 tomato local2.info pppd[19923]: Plugin rp-pppoe.so loaded.
Nov 1 19:57:25 tomato local2.notice pppd[19923]: pppd 2.4.4 started by root, uid 0
Nov 1 19:57:26 tomato local2.warn pppd[19914]: IPCP: timeout sending Config-Requests
Nov 1 19:57:31 tomato local2.info pppd[19914]: Terminating on signal 15
Nov 1 19:57:32 tomato local2.notice pppd[19914]: Link terminated.
Nov 1 19:57:32 tomato local2.notice pppd[19914]: Connection terminated.
Nov 1 19:57:32 tomato local2.notice pppd[19914]: Modem hangup
Nov 1 19:57:32 tomato local2.info pppd[19914]: Exit.
Nov 1 19:57:33 tomato user.info redial[19931]: Started.
Nov 1 19:57:33 tomato local2.info pppd[19932]: Plugin rp-pppoe.so loaded.
Nov 1 19:57:33 tomato local2.notice pppd[19932]: pppd 2.4.4 started by root, uid 0
Nov 1 19:57:41 tomato local2.info pppd[19923]: PPP session is 3140
Nov 1 19:57:41 tomato local2.notice pppd[19923]: Starting negotiation on br1
Nov 1 19:57:42 tomato local2.notice pppd[19923]: PAP authentication succeeded
Nov 1 19:57:42 tomato local2.notice pppd[19923]: peer from calling number 00:90:1A:A0:57:5B authorized
Nov 1 19:57:42 tomato local2.info pppd[19923]: Using interface ppp0
Nov 1 19:57:42 tomato local2.info pppd[19923]: New bundle ppp0 created
Nov 1 19:57:51 tomato local2.info pppd[19932]: PPP session is 3155
Nov 1 19:57:51 tomato local2.notice pppd[19932]: Starting negotiation on br1
Nov 1 19:57:52 tomato local2.notice pppd[19932]: PAP authentication succeeded
Nov 1 19:57:52 tomato local2.notice pppd[19932]: peer from calling number 00:90:1A:A0:57:5B authorized
Nov 1 19:57:52 tomato local2.info pppd[19932]: Using interface ppp0
Nov 1 19:57:52 tomato local2.info pppd[19932]: Link attached to ppp0
Nov 1 19:58:12 tomato local2.warn pppd[19923]: IPCP: timeout sending Config-Requests
Nov 1 19:58:12 tomato local2.notice pppd[19923]: Link terminated.
Nov 1 19:58:27 tomato local2.info pppd[19932]: Terminating on signal 15
Nov 1 19:58:27 tomato local2.notice pppd[19932]: Link terminated.
Nov 1 19:58:27 tomato local2.info pppd[19932]: Exit.
Nov 1 19:58:28 tomato user.info redial[19944]: Started.
Nov 1 19:58:28 tomato local2.info pppd[19945]: Plugin rp-pppoe.so loaded.
Nov 1 19:58:28 tomato local2.notice pppd[19945]: pppd 2.4.4 started by root, uid 0
Nov 1 19:58:28 tomato local2.info pppd[19945]: PPP session is 3171
Nov 1 19:58:28 tomato local2.notice pppd[19945]: Starting negotiation on br1
Nov 1 19:58:29 tomato local2.notice pppd[19945]: PAP authentication succeeded
Nov 1 19:58:29 tomato local2.notice pppd[19945]: peer from calling number 00:90:1A:A0:57:5B authorized
Nov 1 19:58:29 tomato local2.info pppd[19945]: Using interface ppp0
Nov 1 19:58:29 tomato local2.info pppd[19945]: Link attached to ppp0
Nov 1 19:59:02 tomato local2.info pppd[19945]: Terminating on signal 15
Nov 1 19:59:02 tomato local2.notice pppd[19945]: Link terminated.
Nov 1 19:59:02 tomato local2.info pppd[19945]: Exit.
Nov 1 19:59:02 tomato user.info redial[19922]: interface down. Reconnecting...
Nov 1 19:59:02 tomato user.info kernel: vlan1: del 01:00:5e:00:00:01 mcast address from master interface
Nov 1 19:59:02 tomato user.info kernel: vlan1: del 01:00:5e:00:00:01 mcast address from vlan interface
Nov 1 19:59:02 tomato user.info kernel: br1: port 1(vlan1) entering disabled state
Nov 1 19:59:02 tomato user.warn kernel: vlan1: Setting MAC address to 00 26 18 00 01 28.
Nov 1 19:59:02 tomato user.info kernel: vlan1: add 01:00:5e:00:00:01 mcast address to master interface
Nov 1 19:59:02 tomato user.info kernel: br1: port 1(vlan1) entering learning state
Nov 1 19:59:05 tomato user.info redial[19974]: Started.
Nov 1 19:59:05 tomato local2.info pppd[19975]: Plugin rp-pppoe.so loaded.
Nov 1 19:59:05 tomato local2.notice pppd[19975]: pppd 2.4.4 started by root, uid 0
Nov 1 19:59:11 tomato user.info redial[19983]: Started.
Nov 1 19:59:11 tomato local2.info pppd[19984]: Plugin rp-pppoe.so loaded.
Nov 1 19:59:11 tomato local2.notice pppd[19984]: pppd 2.4.4 started by root, uid 0
Nov 1 19:59:17 tomato user.info kernel: br1: port 1(vlan1) entering forwarding state
Nov 1 19:59:17 tomato user.info kernel: br1: topology change detected, propagating
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hmorneau @ 1st Nov 09:23PM:
Re: frequent disconnect with MLPPP/Teksavvy

I have the same problem tonight, looks like a bell problem
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anon @ 1st Nov 11:22PM:
Re: frequent disconnect with MLPPP/Teksavvy

I think you could try to use a different modem, e.g. st516, let's see if it works.
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scruffy @ 2nd Nov 03:11AM:
Re: frequent disconnect with MLPPP/Teksavvy

I get the same problem here with a ST516v6 with Linksys WRTSL54GS router with Tomato/MLPPP 1.21-mp2. When I set it to MLPPP-Single Link I get frequent disconnects (10+ per day), and when I set MLPPP to Disabled, it works fine, connection is stable (uptime 9+ days on same PPPoE session).
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chene77 @ 2nd Nov 10:26AM:
Re: frequent disconnect with MLPPP/Teksavvy

hi,

Both the DSL modem and the router are highly recommended by people of this forum and since they were brand-new (purchased in Aug) I would not think the problems are within my hardwares. Also, I've had very solid connection for 2-years prior to this so, unless Bell is playing tricks here, I don't think it is my line either.

Is it possible that the MLPPP server on Teksavvy is unstable?

Please advise. I rely on VOIP for LD calls (newborn at home) and having an unstable internet connection is rather frustrating/inconvenient.

thanks,
reply

olebiker @ 2nd Nov 11:29AM:
Re: frequent disconnect with MLPPP/Teksavvy

I suggest you update the firmware in your router.
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chene77 @ 2nd Nov 01:44PM:
Re: frequent disconnect with MLPPP/Teksavvy

hi,

perhaps I didn't make it clear on my original post. The asus router (wl-520gu) is already flashed with the latest tomato (v1.25-mp3alpha6).
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chene77 @ 2nd Nov 01:48PM:
Re: frequent disconnect with MLPPP/Teksavvy

my Internet is down AGAIN *NOW*. I'm typing this from work and wife called and complained. No response from teksavvy?

any help is VERY much appreciated,
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chene77 @ 2nd Nov 02:32PM:
Re: frequent disconnect with MLPPP/Teksavvy

called Teksavvy and a ticket is issued for Bell to investigate. Will report back.
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olebiker @ 2nd Nov 04:31PM:
Re: frequent disconnect with MLPPP/Teksavvy

said by chene77 :

hi,

perhaps I didn't make it clear on my original post. The asus router (wl-520gu) is already flashed with the latest tomato (v1.25-mp3alpha6).

I am sorry you are right I read the first part and completely missed the second part when you updated. That is what happens when I am distracted.
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chene77 @ 3rd Nov 10:39AM:
Re: frequent disconnect with MLPPP/Teksavvy

Got a call from Jeff of Teksavvy last night: Bell had changed my profile down to 4Mb. I don't mind the downgrade as long as the connection is stable. Will report back in a few days to see if this was the problem.
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chene77 @ 4th Nov 12:43AM:
Re: frequent disconnect with MLPPP/Teksavvy

Dear Teksavvy,

I'm still experiencing very frequent disconnection even though my line was downgraded to 4Mb/sec. Below is a simple analysis of my tomato log: as one can see, the disconnection is VERY frequent:

please help.

grep erminated syslog.txt
Nov 2 14:00:17 tomato local2.notice pppd[22642]: Connection terminated.
Nov 2 14:00:17 tomato local2.notice pppd[22597]: Link terminated.
Nov 2 14:00:30 tomato local2.notice pppd[22673]: Link terminated.
Nov 2 14:00:30 tomato local2.notice pppd[22673]: Connection terminated.
Nov 2 14:03:29 tomato local2.notice pppd[22718]: Link terminated.
Nov 2 14:03:56 tomato local2.notice pppd[22896]: Link terminated.
Nov 2 14:03:58 tomato local2.notice pppd[22718]: Connection terminated.
Nov 2 14:04:13 tomato local2.notice pppd[23008]: Link terminated.
Nov 2 14:04:13 tomato local2.notice pppd[23008]: Connection terminated.
Nov 2 14:04:40 tomato local2.notice pppd[23031]: Link terminated.
Nov 2 14:04:41 tomato local2.notice pppd[23031]: Connection terminated.
Nov 2 14:05:08 tomato local2.notice pppd[23057]: Link terminated.
Nov 2 14:05:08 tomato local2.notice pppd[23057]: Connection terminated.
Nov 2 14:05:22 tomato local2.notice pppd[23080]: Link terminated.
Nov 2 14:05:22 tomato local2.notice pppd[23080]: Connection terminated.
Nov 2 14:06:17 tomato local2.notice pppd[23097]: Link terminated.
Nov 2 14:06:17 tomato local2.notice pppd[23097]: Connection terminated.
Nov 2 14:06:17 tomato local2.notice pppd[23274]: Link terminated.
Nov 2 14:06:40 tomato local2.notice pppd[23373]: Link terminated.
Nov 2 16:32:07 tomato local2.notice pppd[23547]: Link terminated.
Nov 2 16:32:07 tomato local2.notice pppd[23373]: Connection terminated.
Nov 2 16:41:06 tomato local2.notice pppd[24513]: Connection terminated.
Nov 2 18:27:56 tomato local2.notice pppd[24762]: Connection terminated.
Nov 2 18:43:36 tomato local2.notice pppd[25028]: Connection terminated.
Nov 2 20:05:48 tomato local2.notice pppd[25249]: Connection terminated.
Nov 3 08:26:09 tomato local2.notice pppd[25521]: Connection terminated.
Nov 3 08:49:52 tomato local2.notice pppd[28193]: Connection terminated.
Nov 3 10:42:06 tomato local2.notice pppd[28442]: Connection terminated.
Nov 3 10:57:46 tomato local2.notice pppd[31157]: Connection terminated.
Nov 3 10:59:02 tomato local2.notice pppd[31459]: Connection terminated.
Nov 3 11:07:38 tomato local2.notice pppd[31727]: Connection terminated.
Nov 3 11:26:40 tomato local2.notice pppd[32175]: Connection terminated.
Nov 3 12:18:03 tomato local2.notice pppd[362]: Connection terminated.
Nov 3 12:25:39 tomato local2.notice pppd[1599]: Connection terminated.
Nov 3 13:22:52 tomato local2.notice pppd[1987]: Connection terminated.
Nov 3 13:36:44 tomato local2.notice pppd[3548]: Connection terminated.
Nov 3 14:26:13 tomato local2.notice pppd[3859]: Connection terminated.
Nov 3 14:29:18 tomato local2.notice pppd[5087]: Connection terminated.
Nov 3 14:35:25 tomato local2.notice pppd[5394]: Connection terminated.
Nov 3 19:00:21 tomato local2.notice pppd[5895]: Connection terminated.
Nov 3 19:53:52 tomato local2.notice pppd[12707]: Connection terminated.
Nov 3 20:50:28 tomato local2.notice pppd[13135]: Connection terminated.
Nov 3 20:57:31 tomato local2.notice pppd[14580]: Connection terminated.
Nov 3 20:58:43 tomato local2.notice pppd[14950]: Connection terminated.
Nov 3 21:00:30 tomato local2.notice pppd[15237]: Connection terminated.
Nov 3 21:01:41 tomato local2.notice pppd[15597]: Connection terminated.
reply

shubjero @ 4th Nov 08:37AM:
Re: frequent disconnect with MLPPP/Teksavvy

Hi Chene,

Does your DSL link ever drop? You haven't mentioned it, so I don't want to assume anything here.

I suggest connecting to your DSL modem and obtaining the line stats just to verify what profile you are on, and what your line stats actually are. I'm not sure if this is even possible with your modem.

Based on the results, I'd go from there.
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Guspaz @ 4th Nov 03:48PM:
Re: frequent disconnect with MLPPP/Teksavvy

This line in your logs is suspicious:

Nov 1 19:55:18 tomato local2.info pppd[19576]: Terminating on signal 15

That appears to be the initial entry relating to the disconnections. This is not, if memory serves, a normal disconnection; it apparently wasn't prompted by anything.

I'm trying to get DSL_Ricer to take a look at this, but he's currently sick.
reply

shubjero @ 5th Nov 06:05AM:
Re: frequent disconnect with MLPPP/Teksavvy

said by Guspaz :

This line in your logs is suspicious:

Nov 1 19:55:18 tomato local2.info pppd[19576]: Terminating on signal 15

That appears to be the initial entry relating to the disconnections. This is not, if memory serves, a normal disconnection; it apparently wasn't prompted by anything.

I'm trying to get DSL_Ricer to take a look at this, but he's currently sick.

H1N1?
reply

chene77 @ 6th Nov 09:11AM:
Re: frequent disconnect with MLPPP/Teksavvy

hi all,

First off, thanks for all the responses. It *appears* to be a line noise problem which I'm trying to sort out with Bell directly. We started to notice static-like noise on our landline and we think these two are related.

Elvis
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