said by GyroCaptain :

I heard something similar with another poster last year that involved rainy weather. He would lose sync similar to yours whenever it rained. Something about shorting out his outside line? Cant recall the details however.

Hope everything works out.

said by kevin3000 :

Prior to moving bak into my house, I contacted Teksavvy to have them set me up which they did.

2 weeks have passed. My DSL loses sync every 15-20 minutes...around the clock. It takes 5 to 8 minutes for the sync to come back and this is a full 2 weeks of this scenario.

I've contacted Teksavvy tech support a total of 7 times in the past week and a half....had a Bell tech come to the house once...and had tickets open on at least 4 occasions.

My profile has gone from 5/512 to 6/800 back to 5/512 to 6/512 and on and on and on......

said by TSI David :

Hi,

Could you PM me the details here or create a post in the direct forum so I can take a look into this for you?

Thanks,

David

said by Jaser :

Sounds 100% like a Bell issue or internal wiring issue. I know it's easy to blame Tek for all this, but it seems like they're doing what they're able to do.

Sometimes technology that was kicked, beaten and spit at to get working (DSL over POTS hardware) doesn't work like it does in the lab.

Although you feel like they owe you so much for $29.95, they've probably still lost money on you even if you stay with them for 2 years. Since you're only staying with them for 8 weeks, they're almost guaranteed to lose money on you.

Be grateful they haven't just given up and cut you off, it would've made good business sense to do so.

Don't expect much sympathy from me, and I expect others, Tek is using the money they're making from ourselves to try and get you a half-decent DSL connection, and you're still unhappy.

In my field, customers like this aren't worth it, they'll never be happy. He's even complaining about being switched from a 6mbit to a 5mbit profile...

said by kevin3000 :

All I ask for is to get reliable internet for my $39.95 (not $29.95).

I told Teksavvy numerous times that all I wanted was reliable internet service...I DON'T care what profile I'm on...5 or 6....

said by Bicephale :

39.95 $/m!!!

Euh...

There must be an error, isn't it???



What kind of account is that!?

said by needFiber :

How could the service change though? Is it possible the OP was on a remote and after repurchasing he is no longer on a remote?

said by HiVolt :

Probably the Unlimited package. :)

said by grayfox :

Call 611 tell them theres static on your phone lines when it rains.

said by grayfox :

Call 611 tell them theres static on your phone lines when it rains.

Thats the only way ive had a bell tech show up before for any bell related issue.

said by alekssavvy :

why do people keep turning blame over to bell? ya no sh$t bell dont care and are the problem. but he didnt sign up with bell, he signed up with teksavvy and it is teksavvy's responsibility to have his internet working as promised.

i too was with teksavvy for years (still running strong at my parents house) and referred a bunch of friends, never had any serious issues but did have to call tek way too many times to get my line fixed. "oh we opened a ticket with bell"

well frankly i dont give a you know what, just fix my line is the point. if i wanted to deal with bell id get a bell connection, simple as that.

said by CoverIt :

Because the blame is bell. They own the lines.

said by CoverIt :

Because the blame is bell. They own the lines.

said by R0CKY :

We don't have contracts.

said by Ian :

Sure you do. You charge people x$ for a month at an agreed upon service level. Is that not a contract?

Not trying to split hairs. ;-) My point was that "contract" or no, it would be hoped that the people you were paying money to would do the legwork to fix unsatisfactory conditions. Which, I have every confidence that TekSavvy does....

said by R0CKY :

This is the problem with monopolies in Canada. They're allowed to place contracts with "Service Level Objectives" rather than "Agreements" which means if they don't deliver on the request, oh well. Best effort services are a pain but this is the internet world we live in.

said by dbsanfte :

And this lack of control over the last-mile is why Teksavvy is best described as a Bell reseller.

said by kewlkeed :

I agree that many customers don't understand how the system works, and in the end it winds up with moronic posts like this blasting firepower where it does absolutely no good. It's like me bitching out the waitress at a restaurant because the cook burned the steak. Yeah she gave it to you, but had zilch to do with its cooking.

People can't get it through their heads how the system works, and yes it sucks that most TSI replies end up being "it's Bell's end, not ours" but that's how it is. I don't think there's really much TSI can do to make it clearer to clients sadly. So it's just a matter of having to put up with it for now.

Although I love how people come on here, scream a blue streak, yet don't post a damn thing in the direct forum or send a PM to an employee... Then magically (When their problem is fixed) they become ghosts. It's nice to get all high and mighty and huffy on here, and then quite humorous when you slink off into the corner when you eat your own words hoping nobody will notice.

said by kewlkeed :

I agree that many customers don't understand how the system works, and in the end it winds up with moronic posts like this blasting firepower where it does absolutely no good. It's like me bitching out the waitress at a restaurant because the cook burned the steak. Yeah she gave it to you, but had zilch to do with its cooking.

said by InFloW :

I totally disagree with this. You pay teksavvy to provide service not bell thus the issue does fall on them.

How about we take it a step further rather than an issue being with bell how about with the connections teksavvy is provided with? So lets say Limelight has a major outage and is down for days for teksavvy. We all going to just say oh well it's not their fault. Of course not they choose their providers they provide the service then it falls on them even if they were not directly responsible.

I run a company who deals with indirect problems of other businesses and they are our problems. When our providers have issues our customers see it as a problem on our end. That's the way it should be we choose who to do business with providers and they mess up it falls on us. Why teksavvy gets a free ride on these sorts of things makes no sense to me.

said by evil_gusgus :

The problem is Bell is the only option. No Bell, no Teksavvy. Where as Teksavvy can choose between limelight, cognet, etc.

said by kewlkeed :

Although I love how people come on here, scream a blue streak, yet don't post a damn thing in the direct forum or send a PM to an employee... Then magically (When their problem is fixed) they become ghosts. It's nice to get all high and mighty and huffy on here, and then quite humorous when you slink off into the corner when you eat your own words hoping nobody will notice.

said by InFloW :

You can say it falls on Bell all you want but at the end of the day the customer is paying teksavvy............

said by pnjunction :

For a better restaurant analogy, it's like instead of complaining to the head waiter or management about a bad meal or service (direct forum), they just march out onto the streets and start not only shouting but putting up signs about terrible things are.

Then the management sees the commotion and bends over to fix it for them. But they never come back outside to shout out how everything was fixed, instead they leave all the signs up and sneak out the back entrance.

said by shopkins :

I respect people's rights to having an opinion, but it is a bit cowardly of the OP to post a few times complaining about something and then not following up.

said by shopkins :

I respect people's rights to having an opinion, but it is a bit cowardly of the OP to post a few times complaining about something and then not following up.

said by Bicephale :

DSL...Huge let down!! Very disappointed...!

End of story.

said by TSI Jason :

We have very few issues like this, most of them get sent to rick if its not solved after the first ticket or 48 hours and we escalate to have it resolved ASAP.

In this case I'm unsure of what happened to prolong it such a long time, but we're more than willing to proactively work at it. If the OP would PM myself, David, Rick, or make a Teksavvy Direct forum post we can look into the issue further.

[Edit] I'm unsure if the OP has contacted Rick/David, but I'm making sure to keep the avenue of communication open.

This is certainly not normal and we take all instances of issues lasting this long seriously as we try and provide the best services possible.

Regards,

Jason

said by anyhow :

...and that's exactly what it is. DSL from anyone is unreliable, up & down, yet they steal your money for lousy service.

How does this company stand out? They don't for me. It's all fanboyism (smoke & mirrors), unless the owners step in, exactly like Acanac. This is not a quality service. Far from it.

@pnjunction
No, they don't *have* to pay Bell in this situation (lets not get into credits). There is a mechanism for service failure with Bell. I know this, they know this, and now you know this.

TSI can apply for a credit for this person and not lose, except for time. This is their business. This is their risk in the business. Lets not pretend they can't tell Bell service was not rendered. that is pure crap. They do get credited. Don't be naive.

said by justsomeguy :

So was this guy lying about all the calls and bell tickets open?

Because if he called as many times as he said and had 4 bell tickets open in the past week you shouldnt need him to PM you anything, it should be pretty easy to figure out who it is and work on his problem?

Or is teksavvy so big now that someone can call in 7-8 times and have a bunch of tickets open its impossible to trace?