[Other] Voip.ms LNP: Bait-and-switch tactics Page 2
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Forums » Voice Over IP - VOIP » VOIP Tech Chat » [Other] Voip.ms LNP: Bait-and-switch tactics
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soitgoes2 @ 4th Nov 09:01PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by PX Eliezer :
Apples and orangutans.
The 6.95 is a flat rate plan.
The 1.48 as you mentioned is pay per minute.
Yes and no. The $1.49 charge is associated with flat rate $6.95, while the $.99 monthly charge is associated with the $4.99 flat rate.
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PX Eliezer @ 4th Nov 09:42PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by soitgoes2 :said by PX Eliezer :
Apples and orangutans.
The 6.95 is a flat rate plan.
The 1.49 as you mentioned is pay per minute.
Yes and no. The $1.49 charge is associated with flat rate $6.95, while the $.99 monthly charge is associated with the $4.99 flat rate.
I admit that I am very tired right now, but, respectfully, your statement is suboptimally matched with objective reality.
Please see, for example:
»voip.ms/dids.php?action=statesearch&state=MI
and look at the top of the page for:
Per minute plan (vs) Monthly flat rate plan.
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soitgoes2 @ 4th Nov 09:50PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by PX Eliezer :said by soitgoes2 :said by PX Eliezer :
Apples and orangutans.
The 6.95 is a flat rate plan.
The 1.49 as you mentioned is pay per minute.
Yes and no. The $1.49 charge is associated with flat rate $6.95, while the $.99 monthly charge is associated with the $4.99 flat rate.
I admit that I am very tired right now, but, respectfully, your statement is suboptimally matched with objective reality.
Maybe I'm not being clear...
A DID has two options with voip.ms--per minute or flat-rate residential.
A DID with a per minute $.99/mo fee and 1¢/min charge would cost $4.95 on the flat-rate plan.
A DID with a per minute $1.49/mo fee and 1.49¢/min charge would cost $6.95 on the flat-rate plan.
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PX Eliezer @ 4th Nov 10:08PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
Sorry, you don't get it!
The Per-Minute plan has a monthly fee of between $0.99 to $1.49. Inbound calls cost $0.01 to $0.0149 a minute.
----------------------------------------------
The Flat-Rate plan is between $4.95 to $6.95 a month.
That IS the monthly fee for that plan!
There are NO per minute charges!
----------------------------------------------
Outbound calls are a separate issue.
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soitgoes2 @ 4th Nov 10:22PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by PX Eliezer :
Sorry, you don't get it!
The Per-Minute plan has a monthly fee of between $0.99 to $1.49. Inbound calls cost $0.01 to $0.0149 a minute.
----------------------------------------------
The Flat-Rate plan is between $4.95 to $6.95 a month.
That IS the monthly fee for that plan!
There are NO per minute charges!
No, I get it. I'm just not explaining it well.
Let's try it this way:
voip.ms has two prices for its DIDs--high and low. Under each of high and low, you have a choice of paying per minute inbound or paying a flat rate.
So---
HIGH
$1.49/month plus 1.49¢/min
OR
$6.95/month plus 0¢/min (3500 minutes/month included)
LOW
$0.99/month plus 1¢/min
OR
$4.95/month plus 0¢/min (3500 minutes/month included)
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gtman9 @ 4th Nov 10:49PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
I defer to the apples and orangutans. Switching the number to flat rate would cost 6.95/0.00.
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N9MD @ 5th Nov 08:43AM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by nitzan :
...If you have a carrier that costs so much more than the others that you actually NEED to change the price - stop using that carrier.
...I don't think Voip.MS is trying to be sneaky here. I think it's a genuine mistake in business process which they should fix - nothing more.
Excellent point!
Scenario for a potential new Voip.ms customer perusing the availability list for his/her rate center, where there are two levels of pricing for the same location:
"Let's see! Shall I choose the $4.95 or $6.95 plan? $6.95 or $4.95. Hmmm! Tough decision. Is this an optical illusion? What am I missing? Are those flecks of fly poop on my screen, distorting the numbers? Is there a catch? Is one pricing level for English speakers and the other for French speakers? Maybe I should just flip a coin." :uhh:
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drak0 @ 5th Nov 11:25AM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
I opened a support ticket with voip.ms and this is what they said.
"If you port in those numbers to us, it will be $1.49 a month and $0.0149 per minute. The $0.99 DID's offered on our website are from different carrier and they do not port from the US."
So, it looks like all US based number ports get the more expensive rates... good to know. Thanks for bring this to our attention!
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PX Eliezer @ 5th Nov 11:40AM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
Upshot:
Voip.MS has different price levels for DID's.
Because of that, which is somewhat unusual in the Voip field, Voip.MS should advise folks who are porting in what the final pricing will be.
But I also feel that if a customer knew that those price differences existed, the customer should have checked out the issue before porting, and not made any assumptions.
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PX Eliezer @ 5th Nov 11:42AM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by N9MD :
Scenario for a potential new Voip.ms customer perusing the availability list for his/her rate center, where there are two levels of pricing for the same location:
"Let's see! Shall I choose the $4.95 or $6.95 plan? $6.95 or $4.95. Hmmm! Tough decision....
I imagine that most folks select the cheaper number, UNLESS they want a particular phone number that happens to be in the more expensive group.
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RockyBB @ 5th Nov 11:58AM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by PX Eliezer :
Because of that, which is somewhat unusual in the Voip field, Voip.MS should advise folks who are porting in what the final pricing will be.
How do we know that they don't? It's not detailed on the rates page, but perhaps it's disclosed on the action webpage when a port is actually ordered. No disrespect to the OP, but perhaps he just didn't see the disclosure.
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AVonGauss @ 5th Nov 12:54PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
As I mentioned in a previous post on this topic, I don't recall seeing any rate disclosure either during the porting process. The first indication of the rate was when the DID appeared on the account.
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paul248 @ 5th Nov 01:18PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
My problem has been resolved. I've added the following to my first post, but I'll repeat it here for the sake of temporal consistency:
After 3 days, I decided to give up waiting for a ticket response, and tried Live Chat instead. The representative confirmed that *all* US ported numbers are billed at the $6.95 or $1.49+$.00149 rate.
He spoke with the programmers, and acknowledged that I had no way of knowing this, and that they'll be updating their porting page to disclose this information.
He also reduced my monthly rate to $4.95/month, but I believe that was just a one-off courtesy because I encountered the problem.
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RockyBB @ 5th Nov 01:32PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
that's all great news. I figured that they would make it right for you.
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PX Eliezer @ 5th Nov 01:59PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
RockyBB, you seem very mellow today! :)
I guess it is true that you are no longer a Phillies fan. ;)
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RockyBB @ 5th Nov 02:01PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by PX Eliezer :
RockyBB, you seem very mellow today! :)
I guess it is true that you are no longer a Phillies fan. ;)
I don't want to talk about it. :(
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N9MD @ 5th Nov 06:28PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by paul248 :
My problem has been resolved.
I am truly pleased that your issue has been resolved without acrimony. You did indeed bring up a valid point from the start ... I only took exception to the suggestion that Voip.ms was being nefarious ... misleading yes ... deceptive maybe ... but nefarious never. :)
We have all learned something from your experience:
1) Voip.ms should have had a notification on its website (or at least on its porting info page) that only the higher rate was available.
2) You persevered and were nice enough to post the ultimate resolution.
3) Voip.ms restored our faith in its operation with the plan to correct the website information.
4) Voip.ms made a kind gesture to you by lowering your monthly charge.
5) BBR Forums have once again confirmed the "power" to get things changed ... for the better.
6) I will not have to resort to conversations in French in order to maintain my language-specific "lower" monthly charge from Voip.ms. ;) :)
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garys_2k @ 5th Nov 09:41PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by N9MD
"... Are those flecks of fly poop on my screen, distorting the numbers?... "
You posted this from your "office," right? :)
Edits to fix a tipo...
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N9MD @ 5th Nov 10:09PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
said by garys_2k :said by N9MD
"... Are those flecks of fly poop on my screen, distorting the numbers?... "
You posted this from your "office," right? :)
Edits to fix a tipo...
Yes ... actually from the colonoscopy suite!
I suspect your EDIT was to change "orifice" to "office".
But gary ... if you are going to edit your post to fix a misspelling at least spell the "edit" correctly.
tipo?!?! ..................................typo :uhh:
:D
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PX Eliezer @ 5th Nov 10:16PM:
Re: [Other] Voip.ms LNP: Bait-and-switch tactics
N9MD, you need to give more respect to other specialties.
Fixing a tipo is sometimes done by urologists.
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