[FiOS] Coax wire not available for install

[FiOS] Coax wire not available for install
Links: home · search · speed test · login · more ·

Links: Reply New Topic
Forums » Selected ISP Support » DSL Extreme » [FiOS] Coax wire not available for install

Modred @ 4th Nov 01:57AM:
[FiOS] Coax wire not available for install

I'm interested in the DSL Extreme fiber, which is available in my area. I looked at the install FAQ, and it states:

quote:
From the ONT box they use the existing COAX or cable wire and run wires into the house.

I am going to keep my Time Warner TV service, so I don't believe there will be an existing coax wire available. Will they run new cable?

Also, it was my intent to go with the 1-year contract. Is there a 30-day cancellation period without ETF if I'm dissatisfied with the service?

Thanks
reply

More Fiber @ 4th Nov 08:20AM:
Re: [FiOS] Coax wire not available for install

There are several possibilities when the existing coax is in use:

Which one is used depends on the circumstances of the particular install.

Here's a thread with some more info on fiber installs specific to DSLX:
»Fios internet through DSL Extreme
reply

Modred @ 4th Nov 10:42AM:
Re: [FiOS] Coax wire not available for install

Thanks for the response. Before posting, I browsed through older forum threads but missed that one.

Based on the wording of their FAQ, I got the impression that DSL Extreme had different install policies than Verizon. If the install is done by Verizon to Verizon standards, I'll be happy.

I read through the "High Speed Internet Terms of Service" and did not find a 30-day trial period for subscribers who choose annual contracts. It did say that the early termination fee would be waived if there is a "service-related problem" but that is something decided by DSL Extreme and the fee is $250. That doesn't sound very good.

Anyways, thanks again for the response.
reply