[HSI] 6% packet loss is acceptable?

[HSI] 6% packet loss is acceptable?
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Forums » US Cable Support » Charter HSI/CATV » [HSI] 6% packet loss is acceptable?

anon @ 4th Nov 02:35PM:
[HSI] 6% packet loss is acceptable?

Have a charter HSI business account that's been experiencing an average of 6% packet loss for the last 2 months or so. It was working fine for the 4 years before that. Just called in a 5th ticket for the problem (modem replaced on the one of the last tickets 2 weeks ago) and they're telling me that 6% packet loss (confirmed by them over the phone via their tests) is acceptable.... anyone know what their policy regarding packet loss is?
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psafux @ 4th Nov 02:53PM:
Re: [HSI] 6% packet loss is acceptable?

said by STL :

Have a charter HSI business account that's been experiencing an average of 6% packet loss for the last 2 months or so.

Packet loss to *where*?
--
Yes. the cat in my avatar is indeed mine.
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anon @ 4th Nov 03:18PM:
Re: [HSI] 6% packet loss is acceptable?

to the gateway address assigned to me.
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BoMarty @ 4th Nov 03:10PM:
Re: [HSI] 6% packet loss is acceptable?

my policy is 0% packet loss
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Lazlow @ 4th Nov 03:13PM:
Re: [HSI] 6% packet loss is acceptable?

Run a traceroute to some good website(google, etc). You should be seeing 0% packet loss as long as you are on Charter's network. Ping each hop starting from near to far.
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psafux @ 4th Nov 03:22PM:
Re: [HSI] 6% packet loss is acceptable?

said by STL :

to the gateway address assigned to me.

what equipment do you have between the gateway (static modem) and your computer?
--
Yes. the cat in my avatar is indeed mine.
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anon @ 4th Nov 03:47PM:
Re: [HSI] 6% packet loss is acceptable?

linux (gentoo) router/server... but the last 4 tech's they've sent out have all seen the problem from the post in the yard at the property edge, they just never seem to follow up on getting it fixed. I don't mind it taking a while to get it fixed, but geez, since when is 6% packet loss considered "within normal limits"?
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DaSneaky1D @ 4th Nov 08:13PM:
Re: [HSI] 6% packet loss is acceptable?

It's not normal. You may need to call the escalation number to get people involved.

Question, do you have Charter's phone service?
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Woosta @ 10th Nov 11:35AM:
Re: [HSI] 6% packet loss is acceptable?

Jeez... I wish I were lucky enough to get only 6% packet loss. I've been dealing with > 20% for weeks now.