Offering to help, not comprimising the security of your acct

Offering to help, not comprimising the security of your acct
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Forums » US Cable Support » Mediacom » Offering to help, not comprimising the security of your acct

MediacomJoel @ 4th Nov 03:19PM:
Offering to help, not comprimising the security of your acct

I want to apologize to the members and moderators of this forum. My goal as a Mediacom employee, and as a consumer, is to take a proactive approach and help customers with service issues or questions.

Apparently it was not appropriate for me to be asking for account numbers. In the future, if you ask for my assistance, (and with the permission of the moderator) I might ask for the MAC Address for your modem. With this I will be able to lookup your account and give my best effort to resolve your issues.

If you would rather contact me via the telephone, send me a message and I will pass on my telephone #. My background: I have been a call center employee with Mediacom for almost 2 years, and a customer service representative for over 15 years.

For those asking for assistance, I look forward to helping you!
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bradleym @ 4th Nov 05:02PM:
Re: Offering to help, not comprimising the security of your acct

Your assistance is truly appreciated.
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ryanthadude2 @ 4th Nov 07:22PM:
Re: Offering to help, not comprimising the security of your acct

It's always nice to see someone offering their assistance.
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